Soft buttons and fingerprint sensor not working - Honor 9 Questions & Answers

Hi all,
I have an Honor 9 STF-L09 with stock ROM.
I just replaced the battery and the jack connector. Everything went fine.
After reassembling the phone none of the 3 buttons on the buttons work (neither the capacitive ones nor the fingerprint)
Is it possible I damaged one of the cables below the battery ?
Is there anything else I may have missed ?
Edit: I have tried to reboot, wipe cache, still no luck
If I try to add a fingerprint the app closes with no message whatsoever
Thanks for readying and, hopefully, answering

Related

Front camera isn't working.

Hey there,
Everytime I try to activate the front camera I either get a 'cannot open camera' error or just a black screen (even though I can change the settings), sometimes I just get a FC after few seconds.
I tried using different camera application and all I get is a black screen, some application allow me to take a picture but the result is just a completely black image.
I don't know what triggered the problem, it was pretty sudden. I was on CM7. Even after a complete wipe and flashing olympus rom, nothing has changed.
I tried cleaning the cache, rebooting, everything I can think of.
Looking for older threads in the forums didn't result any useful information.
Help would be very much appreciated.
bump?
Have you flashed a full blur ROM yet to make sure it isn't a hardware issue?
Sent from my Atrix with XDA Premium
Lets say I go back to motion blur rom and nothing changes, will it confirm that it is certainly a hardware issue? Thanks for the respond.
I haven't mentioned it but the LED doesn't work too.
Its possible that a cable was knocked loose. If you verify it is a hardware issue, you can void your warranty and take apart your phone to try and fix it following instructions here: http://www.ifixit.com/Teardown/Motorola-Atrix-4G-Teardown/4964/1
I dropped my phone in some water, and the volume up button was acting like it was always being pressed (really annoying when rebooting as it kept kicking into RSD mode). I managed to disassemble it and clean the button, and now it works great again.
Is the only way to verify is to install motion blur rom? If so, is there any recommendation for a specific rom that might give me the most accurate indication that it's a hardware issue?
Thanks for the quick respond.
I would say that as soon as you have tried a ROM with a different kernel, you have verified a hardware issue.
Changed to motion blur based rom, still dead.
I guess it's a hardware issue.
Btw I dont know why I wrote it's the front camera but I meant the back camera so if it's BACK Camera+LED Light and switching roms/format/hardreset didn't help so it's a hardware problem.
I'll try and contact Motorola since I still have warranty.

[Q] Camera: Software or hardware error?

Hi,
Recently, the camera on my Atrix 4G stopped working. When I open the camera app it hangs for a little while and then I get "Can not connect to camera" error message.
I've tried to wipe cache, wipe davlik cache and did a factory reset (I'm using MROM :http://forum.xda-developers.com/showthread.php?t=1836674)
but it didn't help. Also tried using a 3rd party app for the camera (camera360) but this didn't work as well.
What should I do? Is there a way that I can check if this is a software or a hardware error?
try doing a backup then full wipe and flash back a fresh ROM and then see if it works. If it does then it was a software problem on the old ROM maybe due to uninstalling some important system app or something around that line. If the camera still doesn't work on the new ROM after a full wipe then i would start to think maybe its more or a hardware problem but wouldn't be 100% sure without more testing.. good luck
prince_of_darkness666 said:
try doing a backup then full wipe and flash back a fresh ROM and then see if it works. If it does then it was a software problem on the old ROM maybe due to uninstalling some important system app or something around that line. If the camera still doesn't work on the new ROM after a full wipe then i would start to think maybe its more or a hardware problem but wouldn't be 100% sure without more testing.. good luck
Click to expand...
Click to collapse
I had the same problem after i dropped my phone. I got a broken phone from ebay to see if i can swap the camera boards.
well in that case good luck.. hope you are able to get it working
yh right about now im having a similar problem with my atrix4g ! every custom i install on the from cm7 to cm10.1 and yet still the camera don't work ! i keep getting a error message saying " unfortunately camera has stop working " ! but for some reason when i installed cm10.1 , im no longer getting the error message . the app opens , i can go threw all the camera setting but the camera just refuse to open ! P.S . i wipe , data/factory , cache partition and dalvik cache . but yet still no luck how do i do a full wipe ? ? ? ? maybe that might work ! THANKS IN ADVANCE
Simply put, your camera is broken
Hit the damn thanks button instead!
Enviado desde mi MB860
I got a non working phone (no power) from Ebay .They go for $15-20. I just replaced the motherboard on the broken phone with mine and camera is working again. Replacing the camera board on my phone was not as easy as replacing the MB. My front camera never had a problem.
Many of the custom roms after cm 7 stable have camera issues. kernal issue if you want a stable camera i would recommend using cm7 stable. the kernal project is close to getting a fully working camera with flash but i would call it stable yet. many roms ae using there kernal and i found i would have to restart phone very often for camera error. switching back to cm 7 stable fixed the problem for me.
bloodymeli said:
Hi,
Recently, the camera on my Atrix 4G stopped working. When I open the camera app it hangs for a little while and then I get "Can not connect to camera" error message.
I've tried to wipe cache, wipe davlik cache and did a factory reset (I'm using MROM :http://forum.xda-developers.com/showthread.php?t=1836674)
but it didn't help. Also tried using a 3rd party app for the camera (camera360) but this didn't work as well.
What should I do? Is there a way that I can check if this is a software or a hardware error?
Click to expand...
Click to collapse
Does the proximity sensor and light sensor work? And does the speaker go mute when you plug in headphones? If not, then it's a hardware problem. according to ifixit :
"One cable to rule them all: the rear camera, proximity sensor, ambient light sensor, pressure contacts for the headphone jack, and side volume buttons all come out as one piece."
So you'll probably need to replace one of these :
http://d3nevzfk7ii3be.cloudfront.net/igi/VEY14VfSyPBWPhel
I think I damaged mine when trying to fix the volume down button. I already flashed the stock sbf file using RSD Lite but it still didn't work. So I might just buy this
http://www.ebay.co.uk/itm/Rear-Came...K_Replacement_Parts_Tools&hash=item461135f1a1
and try and fix it.
Success!!!
I took the plunge and bought this :
http://www.ebay.co.uk/itm/Replaceme.../150836470715?ssPageName=ADME:L:eek:C:GB:3160
It took just under 3 weeks to arrive in the UK.
I followed the guide on ifixit :
http://www.ifixit.com/Teardown/Motorola+Atrix+4G+Teardown/4964
Now the camera is working great.
This is the first phone (hardware) I have ever fixed. Removing the old flex cable from the board was difficult because I didn't know you could just slowly pull it out. I kept trying to unhinge the plastic holding the cable and broke a small piece of it off. Attaching the new flex cable was also pretty hard.

[Q] First I lost the camera, now the external speaker...

[Updated]
I recently put CM 11 on my Verizon S4. Everything was working fine. I decided to update to a more recent nightly (likely last weekend). After the update, my camera doesn't work any more. When I go in to the camera it shows a blank screen for the camera image, freezes for a while and then a popup says that the Camera Failed! After googling, I tried restoring the previous CM 11 image that worked previously. I tried wiping the cache, force closing the app and clearing cache and data, I re-flashed the original Samsung image, I did a factory reset. Nothing worked to restore the camera. I went in today to a phone repair shop and they replaced the camera module. That didn't help - it still didn't work. Thankfully they didn't charge me anything for their time which was really nice of them. I get home and restored the CM 11 backup of the working image. The camera still doesn't work and now the external speakers don't work for media files. I was afraid that it was something forgotten to be reconnected by the repair shop, but I can hear the phone ring when I make a call. (I haven't received a call yet so I don't know if it is only on outgoing calls).
Can anyone point me to help or resources for how I can diagnose and hopefully fix these problems? My phone is falling apart and I don't know what to do!
Peter
[Update] I solved the camera problem by restoring a backup of the original TW rom. This seems similar to a problem I had with dubbsy's rom where the GPS wouldn't work some times after a flash and required restoring the touchwiz rom to get it to work and then re-flashing the custom rom. Once the camera started working again with the original rom it continues to work with the OctOS rom. Strange but at least it works.
The external speaker was resolved by taking it back to the repair shop. He switched the external speaker module with one from another S4. Putting it back together it worked, but when he put back in all the screws and closed things up it didn't work again. Finally loosening a few screws, getting it to work and then retightening solved it. I don't think it was the original speaker module, but something about opening it up and closing it back up caused the speaker not to work at all. Now it does and I can hear the ringer and notifications agin.

Proximity Sensor Issue in Miui and CM roms !!!

Hi All
Any one facing proximity issues here , i saw so many peoples reported in mi forums that when we make a call screen blacks out when we moved to ears( Thats normal) and won't turn back again , so i have to wait the other side person to hangup the call or screen won't turn on power button does work that time, i think this only affects with Sensortek stk3x1x sensor, Redmi note 3 pro comes with two proximity sensors one is from Liteon and other is Sensortek.... Liteon sensors doesn't have this issue, for temporary fix "Wipe proximity area with a cloth or reboot fixes this and it comes back after sometime....( Calibrated but same it works for sometime) no idea wats causing this , issues there in Miui and CM roms....
I found sometimes a flip case with a magnet can cause issues like this when folded right back against the back of the phone, the screen won't come back on because it thinks the flip case is closed.
meangreenie said:
I found sometimes a flip case with a magnet can cause issues like this when folded right back against the back of the phone, the screen won't come back on because it thinks the flip case is closed.
Click to expand...
Click to collapse
yeah but i don't have flipcase, this sensor issues starts with those have "Sensortek Proximity Sensor" Liteon doesn't have issue i think....
Flash the rom again using mi flash tool u will find that yr issue will be solved
Or go to test mode amd calibrate the sensor... that's all
Fastboot flash persist persist.img from latest miui rom? I recently had a problem with sensors. The above cured all
@Hemphiz i think that method for dead sensors bro, this one working sometimes it doesn't mostly if we flash a new rom and use no issues but if we reboot the phone after sometime issue starts.... @ra.one i did that bro flashmiui and recalibrate sensor but that works for temporary please check which sensors you got from this app from playstore https://play.google.com/store/apps/details?id=imoblife.androidsensorbox
if you got Liteon Sensors mostly no issues with proximity, if u got Sensortek u will be having issues or once u got issue it will come back..... im not sure why is causing that..... this is really very annoying bug.... Thousands of people reported in Mi forums about these proximity issues on various devices even on newly launched Redmi 3s/ prime may be they have all got "Sensortek Proximity Sensors".......
This is not a bug, You can disable Prevent Pocket dials under Settings-->Lock screen-->Prevent pocket dials...
I had this since last miui 6.9.9 flash.
Disabled prevent Pocket dials and All is working fine
Edit: for a few hours it was working.
Now its the same again. Phone blacked Out After a call and wont turn on, After a few seconds its coming back. As i said , since flashing new 6.9.9
Android2003 said:
This is not a bug, You can disable Prevent Pocket dials under Settings-->Lock screen-->Prevent pocket dials...
I had this since last miui 6.9.9 flash.
Disabled prevent Pocket dials and All is working fine
Edit: for a few hours it was working.
Now its the same again. Phone blacked Out After a call and wont turn on, After a few seconds its coming back. As i said , since flashing new 6.9.9
Click to expand...
Click to collapse
like i said it may be mostly an issue with Sensortek proximity, can u check which sensors u got from this app https://play.google.com/store/apps/d...droidsensorbox
I have sensortec.
But i think its Software related.
Its since last Update.
I calibrate the Sensor and the issue with calls is still there.
Sensor Works fine, test is okay.
Android2003 said:
I have sensortec.
But i think its Software related.
Its since last Update.
I calibrate the Sensor and the issue with calls is still there.
Sensor Works fine, test is okay.
Click to expand...
Click to collapse
Yes i think its software related but, one trick works clean flash the same rom and use it for a week without any reboot...... (DO CLEAN FLASH and Dont reboot the phone)
don't need to calibrate.... for me when i install new rom and use it for a week no issues , if i reboot the phone the issue starts after sometimes.... i don't knw wats causing it so many peoples with sensortek having issues and this bug is not resolved from Miui 7 to Now Miui 8 MM, the issue there in Custom roms im using RR rom i have issues....
Guys For those having issues Check which sensor you got from this app, if u have proximity issues while calling its mostly "Sensortek"
https://play.google.com/store/apps/details?id=imoblife.androidsensorbox
We need Permanent fix....
I also have exact same issue and i have sensortek sensor. But i can unlock the screen while on a call by pressing power button and then unlocking with fingerprint. Bit annoying
Sent from my Redmi Note 3 using Tapatalk
haree87 said:
I also have exact same issue and i have sensortek sensor. But i can unlock the screen while on a call by pressing power button and then unlocking with fingerprint. Bit annoying
Sent from my Redmi Note 3 using Tapatalk
Click to expand...
Click to collapse
So its confirmed its an issue with Sensortek Sensor, no Liteon users reported here, like i told flash the same rom which you are in (clean flash) and don't reboot phone for a week there will be no issues it works perfectly, if u reboot a phone once the issue starts again after sometime so after reboot something is going on no idea what....
i am using this app(for rooted users) on official RR and it works fine
https://play.google.com/store/apps/details?id=com.mobiledirection.proximitysensorreset
anujyadava said:
i am using this app(for rooted users) on official RR and it works fine
https://play.google.com/store/apps/details?id=com.mobiledirection.proximitysensorreset
Click to expand...
Click to collapse
even me used, but i don't think its properly working..... this issue starts only after a reboot, when u flash new roms and after boot dont reboot or power off the phone for a week, not needed any apps, proximity will work properly but once u rebooted issue starts....
But this app's settings load every time phone boots up.so it will work after every boot.
press thanks if I helped u in any way
anujyadava said:
But this app's settings load every time phone boots up.so it will work after every boot.
press thanks if I helped u in any way
Click to expand...
Click to collapse
yes this app i tested earlier, but after sometimes may be in a day or two it won't work....
Found another related issue with proximity , i think proximity is not working properly when there is not enough light around us something related with ambient light sensor i think ..... Eg: if we are in a dark room proximity won't work correctly turn on the light and try it works properly.... i think Xiaomi messed up with something with both sensors Liteon and Sensortek thats why Liteon users face Gyroscope lag in games in dark room and now i think may be the same reason why proximity not working properly in dark room....
hello. I have the BUG but my phone has sensortek version 1 (not 2)
When in a call the screen wont turn off when placing the phone at my ears. With whatsapp the bug wont happend.
I think this is a BUG related to sensor + phone app
A functional workarround is to dial, then press menu (putting the call at background) and then putting the call at foreground again. It works 100% of the time.
Any news? I have this annoying problem too!

Fingerprint sensor problem

My MediaPad M5 (SHT-W09) has worked up well until yesterday. Now the fingerprint sensor is not working. I have rebooted, turned off & restarted it. I think the sensor MAy have worked again for a very short way but it is definitely does not work now.
The sensor does not work at logon, does not work for my banking apps and is not seen by other apps.Some apps say that there is no fingerprint sensor.
Has an app or something captured the sensor? If so how do I determine what is "hogging" the sensor?
Or is the sensor no longer working? Is so, is there any way to fix it?
Chris
Has anyone had the fingerprint sensor fail?
Chris
I also have the exact same problem.
It began a couple of months ago. The fingerprint sensor would show up for a couple of minutes after a reboot, but now it has disappeared permanently. Even the settings app won't show it after a restart.
Have you found a solution or some insights that could help us debug this?
I tried clearing the cache and sometimes it works for a while then the problem would reoccur. I did a reset to factory and this fixed the problem for a while.
I did cut back the number of apps.
Now it works perfectly and I don't know what caused the issue! It may have been a stray app.
Sorry about not giving a definite answer.
Chris
I have the mediapad m5 lite and I am having the same problem. It was complaining that the fingerprint hardware wasn't working and I restarted and now it is unaware it exists, even in settings. What was the cache you cleared? Did you have any luck further discovering what the cause is?
The fingerprint sensor works well now.
As I said previously, it must have been an app but I have no idea what
Sorry
Stay safe

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