According to https://www.att.com/device-support/article/wireless/KM1386390/LG/LMV600AM there is a V600AM10w Software version available for the AT&T variant of the v60. My device still shows V600AM10p in the About Phone section, and when I manually check for update get the downloading new software version notification, but ultimately nothing is downloaded and I get an error that "Cannot update"
This is connected via WiFi, and sitting at 98% battery life. Any thoghts about why this would be happening?
Sigil_Thane said:
According to https://www.att.com/device-support/article/wireless/KM1386390/LG/LMV600AM there is a V600AM10w Software version available for the AT&T variant of the v60. My device still shows V600AM10p in the About Phone section, and when I manually check for update get the downloading new software version notification, but ultimately nothing is downloaded and I get an error that "Cannot update"
This is connected via WiFi, and sitting at 98% battery life. Any thoghts about why this would be happening?
Click to expand...
Click to collapse
Have you tried using the LG Bridge software to update?
BladeRunner said:
Have you tried using the LG Bridge software to update?
Click to expand...
Click to collapse
I have not... I will try that.
Sigil_Thane said:
I have not... I will try that.
Click to expand...
Click to collapse
OK, that was a dead end as well... LG Bridge does not help either. Maybe I have a un-upgradable device like in this forum?
"Cannot check the software version. Try again." - LG Bridge
I just want to update my G710ULM to pie... Why is this so difficult? I successfully backed up my data, connected via the Air Drive thing, but it won't let me update?
forum.xda-developers.com
OK. I have an open support ticket with AT&T and LG support, the normal Tier 1 support on AT&T could not help me.
...time will tell.
I just got a AT&T version of Lg v60 (unlocked). I am using tmobile network. I can not get the software update. Anyone have any idea to fix this issue ? Thanks.
it really is a war with lg updates,I have the Europe version LM-V600EA and I am left with July update 2020.
unable to update with LG bridge,lgup,
lg flashtool,ota.
now I have resigned myself
OK, LG Support suggested that I do a factory reset. That didn't help either. still stuck at V600AM10p and it looks like it will not actually download the V600AM10w update as it sits at 0% on the download until it errors out.
I had asked LG Support what I could do if the factory reset didn't work and they mentioned sending the phone back in for a replacement one. I hope they can send me one first and let me send the other back to them so that I do not have a phoneless period just because their hardware won't upgrade.
(I did register for the LG Second Year Promise Program when I first got my phone, so I'l looking into that as well.)
Samsungfans2018 said:
I just got a AT&T version of Lg v60 (unlocked). I am using tmobile network. I can not get the software update. Anyone have any idea to fix this issue ? Thanks.
Click to expand...
Click to collapse
I have fixed the problem. I ask my friend to borrow his at&t sim card to try it on my phone. It works, once the at&t sim card is in the phone, the software update work.
If no one can borrow the sim card for you to test it. You can get it on Amazon
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
www.amazon.com
Make sure you select the correct network for your phone ( at&t, tmobile or verizon) the sim card only $15 and you going to have 1 month per paid service.
Hope that can help to fix the error. The phone is geart. But if you can not get the update that is suck.
Samsungfans2018 said:
I have fixed the problem. I ask my friend to borrow his at&t sim card to try it on my phone. It works, once the at&t sim card is in the phone, the software update work.
If no one can borrow the sim card for you to test it. You can get it on Amazon
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
www.amazon.com
Make sure you select the correct network for your phone ( at&t, tmobile or verizon) the sim card only $15 and you going to have 1 month per paid service.
Hope that can help to fix the error. The phone is geart. But if you can not get the update that is suck.
Click to expand...
Click to collapse
I will have to try with a different AT&T sim card... I've tried Reseating the sim, Update OTA,Update over LG Bridge, LG UP, Resetting the network, Factory Reset... nothing has helped. At this point LG and AT&T are saying replace the device, but when I tried setting that up today every single support person I spoke to is muffled and hard to understand (on purpose?) ... they sound like a bunch of manure salespeople with a mouthful of fresh samples.
Alas, I tried it all and had to resort to mailing my phone in to LG for a warranty supported repair... hope to have it back within 2 months. Until then I'm having some nostalga with my LG V20 running LineageOS 17.1.
Yay, I got my V60 back today and it has the latest OS build now... Only cost me time and packaging at my local FedEx.
Sigil_Thane said:
Yay, I got my V60 back today and it has the latest OS build now... Only cost me time and packaging at my local FedEx.
Click to expand...
Click to collapse
Enjoy the phone. It is good
Sigil_Thane said:
Yay, I got my V60 back today and it has the latest OS build now... Only cost me time and packaging at my local FedEx.
Click to expand...
Click to collapse
Who did you have to contact? I have an unlocked v60 stuck on finware "q". I bought it refurbished from amazon. Can I send it to LG for the upgrade?
adil7884 said:
it really is a war with lg updates,I have the Europe version LM-V600EA and I am left with July update 2020.
unable to update with LG bridge,lgup,
lg flashtool,ota.
now I have resigned myself
Click to expand...
Click to collapse
Hi, did you install the Europe Version or did it came with the phone? I m trying to change from the american version to the european version.
I've been trying to figure out if the AT&T version of the LG V60 will fully be capatible with the T-Mobile network and have only been told it won't. Just to confirm, you have the ATT version and it works? Both 4G LTE and 5G?
Samsungfans2018 said:
I have fixed the problem. I ask my friend to borrow his at&t sim card to try it on my phone. It works, once the at&t sim card is in the phone, the software update work.
If no one can borrow the sim card for you to test it. You can get it on Amazon
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
www.amazon.com
Make sure you select the correct network for your phone ( at&t, tmobile or verizon) the sim card only $15 and you going to have 1 month per paid service.
Hope that can help to fix the error. The phone is geart. But if you can not get the update that is suck.
Click to expand...
Click to collapse
Could you tell me if it was a prepaid sim or postpaid? i need to know since I'm planning on buying a prepaid card to test and see if I can update this device outside the us
FC06 said:
Could you tell me if it was a prepaid sim or postpaid? i need to know since I'm planning on buying a prepaid card to test and see if I can update this device outside the us
Click to expand...
Click to collapse
It is prepaid sim
Hi guys. So i just bought my LG V60 V600AM from AT&T but i live in Portugal (Europe). Can i flash it? Will i be able to update my phone then or simply buy a pre paid SIM?
FC06 said:
Could you tell me if it was a prepaid sim or postpaid? i need to know since I'm planning on buying a prepaid card to test and see if I can update this device outside the us
Click to expand...
Click to collapse
I'm going top try that too. Who gets the SIM card first pots the result here. Let's hope it's a positive one.
Related
So I bought a L9 T-Mobile last Saturday to use it with simple mobile but always get no service, I go several places that repair phones and all say was a bad sim so I bought a new one and same thing happend. I go to another place and say that my IMEI can be blacklisted and when he check says is blocked and reason is STL. I check here at home and says unlock... Im asking is there anything I can do to use this phone? I read that changing roms cmay also change the imei but I'm on 10g so means I can't root it yet.
Slackys said:
So I bought a L9 T-Mobile last Saturday to use it with simple mobile but always get no service, I go several places that repair phones and all say was a bad sim so I bought a new one and same thing happend. I go to another place and say that my IMEI can be blacklisted and when he check says is blocked and reason is STL. I check here at home and says unlock... Im asking is there anything I can do to use this phone? I read that changing roms cmay also change the imei but I'm on 10g so means I can't root it yet.
Click to expand...
Click to collapse
Changing the IMEI on U.S. soil will land you in Federal Prison for a long, long, long time.
On a good note, I don't believe that T-Mobile has implemented IMEI blocking yet. Are you sure the device is for T-Mobile? Does it say T-Mobile on the top right corner of the glass? If so, try your sim in another device. If it works you may have a bad device.
What is the Firmware version and Baseband version?
You can try doing a factory reset.
Here are instructions on doing this: http://www.resettoo.com/hard-reset-lg-optimus-l9-p769-to-restore-factory-settings. Good luck.
Yes have the T-Mobile logo. I bought it from the girl next door on my vacation on Florida. She say she bought a Galaxy 3 so didnt need this phone anymore and give it to me for $150 and since I have a mytouch 3g slide I obviously accept but use mini sim and wait till I got back and bought a mini sim just to find that dont work.
Android
4.0.4
Baseband Version
L6260_MODEM_SIC_01.1233.00
Software Version
P76910g
Slackys said:
Yes have the T-Mobile logo. I bought it from the girl next door on my vacation on Florida. She say she bought a Galaxy 3 so didnt need this phone anymore and give it to me for $150 and since I have a mytouch 3g slide I obviously accept but use mini sim and wait till I got back and bought a mini sim just to find that dont work.
Android
4.0.4
Baseband Version
L6260_MODEM_SIC_01.1233.00
Software Version
P76910g
Click to expand...
Click to collapse
I don't have my L9 handy. Maybe someone with 10g can confirm the same baseband. If it is different, that may be the issue.
Would you be able to have someone with a T-Mobile sim try it in your phone?
Not yet, thinking on going to T-Mobile and check, if works then transfer my number to them. Would suck change $40 to $50...
Symptoms of an IMEI Blocked Device
CANNOT:
Dial 611 to reach T-Mobile customer care
Make/Receive Calls
Text Messaging
Data/Internet
Use any tools or menus such as calendars, contacts, etc.
This is taken direct from T-Mobile.
I can verify for you whether or not its blocked if you like.
I PM you the IMEI, hope is not blacklisted... Is a good phone and I dont wanna use like an MP3/Video.
Also I check and I can open the tools like contacts, calendar, etc.
Wow! I was not aware that T-Mobile is already blocking IMEI. Thank You for the info.
Worst case scenario is you may be able to use one of those sim unlock services on Ebay to unlock it for AT&T.
The phone supports the 1900Mhz 3G band for that network.
There are plenty of pre-paid carriers that use the AT&T network. Net10 is one of them, and they have unlimited everything for a good price. Good luck.
Oh I didnt knew I can have 3G outside T-Mobile network. I might have to try that. Will keep update on what happend.
Slackys said:
Yes have the T-Mobile logo. I bought it from the girl next door on my vacation on Florida. She say she bought a Galaxy 3 so didnt need this phone anymore and give it to me for $150 and since I have a mytouch 3g slide I obviously accept but use mini sim and wait till I got back and bought a mini sim just to find that dont work.
Android
4.0.4
Baseband Version
L6260_MODEM_SIC_01.1233.00
Software Version
P76910g
Click to expand...
Click to collapse
Heres my bb
Sent from my LG-P769 using xda app-developers app
Yup we got the same data... also as Jrkoffjonson PM me is marked as blocked.
(My prior comment was not meant to upset the OP. Just some personal opinion. Removing them now.).
To summarize: proceed with caution as you already guessed what might have happened with your new phone.
nsfgp said:
T-Mobile was selling this for $199 with free $50 refill twice in the last 2 months.
I don't think "the girl next door" is giving you a good deal at all. Probably something "HOT" she was trying to unload quick. No ebay fee/trace left behind for the authority now that it is your problem.
Good luck ... proceed with caution.
Click to expand...
Click to collapse
Love when people do this kind of advices...
My final guess is she sell it to me, she report it stolen, bought a S3 with the money and im with a L9 that I use as a tablet...
Slackys said:
Yes have the T-Mobile logo. I bought it from the girl next door on my vacation on Florida. She say she bought a Galaxy 3 so didnt need this phone anymore and give it to me for $150 and since I have a mytouch 3g slide I obviously accept but use mini sim and wait till I got back and bought a mini sim just to find that dont work.
Click to expand...
Click to collapse
These days mobile service providers have joined together and sharing centralized IMEI data for any possible criminal activities happening over the phone. Just dont buy any phone from anyone you dont know well. Even if you have bought it from relative may put you in legal issues. Always ask for bill (invoice), warranty card and box, even if warranty is over.
Just imagine that "girl next door" also does not know that the phone is used for illegal activities (drugs/terrorism) and may be thats the reason the phone IMEI might have been blocked and is still traced by International Investigation Agencies, then what? You might have saved some dollars at the cost of your fortune. So beware. Dont do this again. These days we are all wired and easily traceable.
Jrkoffjonson said:
Symptoms of an IMEI Blocked Device
CANNOT:
Dial 611 to reach T-Mobile customer care
Make/Receive Calls
Text Messaging
Data/Internet
Use any tools or menus such as calendars, contacts, etc.
This is taken direct from T-Mobile.
I can verify for you whether or not its blocked if you like.
Click to expand...
Click to collapse
Slackys said:
Yup we got the same data... also as Jrkoffjonson PM me is marked as blocked.
Click to expand...
Click to collapse
@Jrkoffjonson, Which site you checked for blocked IMEI?
I was looking into straight talk but dont know if is also a t-mobile network. I unlock the phone for $8 so Im happy.
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
anosis said:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
Click to expand...
Click to collapse
There's no update for this phone yet.
By the way, I use AT&T SIM card for AT&T Prepaid. Same exact SIM card as AT&T postpaid (contract) customers.
Not sure why you are getting that error message. When I check for update, it says I have the latest software. I didn't register anything online, didn't connect to any software.
Sent from my carrier unlocked LG V30 US998
ChazzMatt said:
There's no update for this phone yet.
By the way, I use AT&T SIM card for AT&T Prepaid. Same exact SIM card as AT&T postpaid (contract) customers.
Not sure why you are getting that error message. When I check for update, it says I have the latest software. I didn't register anything online, didn't connect to any software.
Sent from my carrier unlocked LG V30 US998
Click to expand...
Click to collapse
I am on Cricket, which operates on ATT network, is even owned by ATT, but apparently is not recognized by LG as one of the carriers.
As I said, others all the way back to 2015 suggest to remove the cricket sim and insert an ATT sim, which apparently registers the phone properly on ATT's network and thus allows for OTA's to occur.
I am aware that no current updates are out, but when they do I don't want to be stuck on 7.1.2. Anyway, I will ask around at work when I get back next week. There are bound to be some folks around that use ATT.
I'm using ATT post paid monthly plan with an old sim card from my previous phone, and it works fine on my us998. However, for some reason, on myatt page this phone is not being recognized, so I went to att store and asked someone to help me registering this imei in their system, but after they entered my imei they say this number is unknown to their system, so it can't be registered. I don't know whether that will cause any problems in the future, but since the system updates should come from LG but not att so it should be fine.
debugger919 said:
I'm using ATT post paid monthly plan with an old sim card from my previous phone, and it works fine on my us998. However, for some reason, on myatt page this phone is not being recognized, so I went to att store and asked someone to help me registering this imei in their system, but after they entered my imei they say this number is unknown to their system, so it can't be registered. I don't know whether that will cause any problems in the future, but since the system updates should come from LG but not att so it should be fine.
Click to expand...
Click to collapse
My AT&T SIM card also worked fine but I wanted to make sure I was getting the fastest speeds, so I took the phone to AT&T store and registered it in their system. Since AT&T also sells a branded LG V30, there was no issue registering it. They know what an LG V30 is. They just needed the serial number.
Whereas three years ago, for both mine and my wife's Moto XT1225 (international version of the Droid Turbo) which I imported from another country, I told them to register it as a Moto Nexus 6 -- closest they had in their system. Same manufacturer, 90% same specs, just a more reasonable size of the Moto Nexus 6. That worked.
You are right that system updates for the carrier unlocked US998 will come from LG and not AT&T or any carrier.
Sent from my carrier unlocked LG V30 US998
debugger919 said:
I'm using ATT post paid monthly plan with an old sim card from my previous phone, and it works fine on my us998. However, for some reason, on myatt page this phone is not being recognized, so I went to att store and asked someone to help me registering this imei in their system, but after they entered my imei they say this number is unknown to their system, so it can't be registered. I don't know whether that will cause any problems in the future, but since the system updates should come from LG but not att so it should be fine.
Click to expand...
Click to collapse
ChazzMatt said:
My AT&T SIM card also worked fine but I wanted to make sure I was getting the fastest speeds, so I took the phone to AT&T store and registered it in their system. Since AT&T also sells a branded LG V30, there was no issue registering it. They know what an LG V30 is. They just needed the serial number.
Whereas three years ago, for both mine and my wife's Moto XT1225 (international version of the Droid Turbo) which I imported from another country, I told them to register it as a Moto Nexus 6 -- closest they had in their system. Same manufacturer, 90% same specs, just a more reasonable size of the Moto Nexus 6. That worked.
You are right that system updates for the carrier unlocked US998 will come from LG and not AT&T or any carrier.
Sent from my carrier unlocked LG V30 US998
Click to expand...
Click to collapse
So neither one of you is getting a pop up message when you try to do a manual check of software updates (see the attached images)?
Yesterday I registered the device with the 14 digit MEID hoping that was the trick to get rid of the message but no luck, today I added the IMEI which adds a digit as a second product on LG's support page. Maybe that is what I am missing.
I'll contact LG next to find out what is going on. I can also not take advantage of the 2 year warranty as the guy I bought the phone from won it during a LG promotional event in NY so no purchase receipt apparently exists. Oh well.
anosis said:
So neither one of you is getting a pop up message when you try to do a manual check of software updates (see the attached images)?
Yesterday I registered the device with the 14 digit MEID hoping that was the trick to get rid of the message but no luck, today I added the IMEI which adds a digit as a second product on LG's support page. Maybe that is what I am missing.
I'll contact LG next to find out what is going on. I can also not take advantage of the 2 year warranty as the guy I bought the phone from won it during a LG promotional event in NY so no purchase receipt apparently exists. Oh well.
Click to expand...
Click to collapse
Here's the message I'm getting when I click on software update. Took the screenshot last night when I first replied to you, but Tapatalk app was fighting me in trying to attach it. Said I didn't have "permission" to include attachments to this forum, when I include attachment all the time.
I plan on voiding the warranty as soon as possible on both my LG V30 and V30+.
ChazzMatt said:
Here's the message I'm getting when I click on software update. Took the screenshot last night when I first replied to you, but Tapatalk app was fighting me in trying to attach it. Said I didn't have "permission" to include attachments to this forum, when I include attachment all the time.
I plan on voiding the warranty as soon as possible on both my LG V30 and V30+.
Click to expand...
Click to collapse
That is the message I would expect to see too
LG UP might be an option for me I guess if I can't get this worked out. I am new to LG phones so gotta do a little reading up to understand how that all works. Guessing it is similar to ODIN on the SGS phones that I am used to.
anosis said:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
Click to expand...
Click to collapse
I just set up my 3rd carrier unlocked LG V30/V30+ last night. For each, when you go to the software update section you have to agree to all the legalese the first time. You did that? Several boxes to check and agree to before it will check for updates.
_____
Of course, as mentioned before I'm using AT&T Prepaid SIM cards. Real AT&T, not Cricket. And yes I know AT&T owns Cricket. But there's a reason you'll never see an AT&T logo anywhere near a Cricket store, and they don't let Cricket use the same AT&T SIM card postpaid/prepaid users do. Cricket is configured as an MVNO. I don't know why that would matter in this case, but possibly some way AT&T botched something else with Cricket?
Sent from my carrier unlocked LG V30+ US998
anosis said:
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck
Click to expand...
Click to collapse
Tell me where you bought your phone? You say "carrier unlocked"...
Is it...
* "open market" US998, official carrier unlocked model bought from authorized retailers like B&H Photo or Best Buy --
or is it...
* the unofficial carrier unlocked model from U.S. Cellular? Either bought from them or through eBay seller?
They are both "US998". But if from U.S. Cellular, then technically it is a carrier phone. Which may affect how updates are checked, distributed.
Just throwing out ideas.
Sent from my carrier unlocked LG V30+ US998
ChazzMatt said:
Tell me where you bought your phone? You say "carrier unlocked"...
Is it...
* "open market" US998, official carrier unlocked model bought from authorized B&H Photo or Best Buy --
or is it...
* the unofficial carrier unlocked model from U.S. Cellular? Either bought from them or through eBay seller?
They are both "US998". But if from U.S. Cellular, then technically it is a carrier phone. Which may affect how updates are checked, distributed.
Just throwing out ideas.
Sent from my carrier unlocked LG V30+ US998
Click to expand...
Click to collapse
So after checking again, you are spot on. This is the US Cellular version, so now what? I am stuck not being able to take updates unless I become a USC customer?
I bought the phone from an ebay seller who won the phone during a LG promotion in NY and he states that it was unlocked, which I can confirm since it took my Cricket Wireless card without any issue, but not being able to update will be a big worry for me.
anosis said:
So after checking again, you are spot on. This is the US Cellular version, so now what? I am stuck not being able to take updates unless I become a USC customer?
I bought the phone from an ebay seller who won the phone during a LG promotion in NY and he states that it was unlocked, which I can confirm since it took my Cricket Wireless card without any issue, but not being able to update will be a big worry for me.
Click to expand...
Click to collapse
Others have bought the U.S.Cellular model to use on other carriers, and they haven't posted any issues -- but they bought from U.S. Cellular itself. Whereas this one was a prize in a contest given by LG. So, maybe it's not "registered" in U.S. Cellular system like ones they actually sold? Basically something has slipped through the cracks.
This sounds like a Tier 2 support question for LG customer service or U.S.Cellular.
Sorry you're going through this.
Sent from my carrier unlocked LG V30+ US998
Thanks for the support. I will give LG a call and see what can be done. The nearest USC store is about 3 hours away, so that doesn't seem like a fun option.
anosis said:
Thanks for the support. I will give LG a call and see what can be done. The nearest USC store is about 3 hours away, so that doesn't seem like a fun option.
Click to expand...
Click to collapse
Hello,
I also would like to know, I am on the same boat.
I got it used, the previous owner said he won it from LG event.
This is US Cellular version US998, but I can use it on my AT&T.
The thing is there is no US Cellular branch in southern CA.
Please post how you do.
Thank you so much!
rhplusa10 said:
Hello,
I also would like to know, I am on the same boat.
I got it used, the previous owner said he won it from LG event.
This is US Cellular version US998, but I can use it on my AT&T.
The thing is there is no US Cellular branch in southern CA.
Please post how you do.
Thank you so much!
Click to expand...
Click to collapse
What happens when put in your AT&T SIM card and try to update?
Sent from my carrier unlocked LG V30+ US998
---------- Post added at 12:52 PM ---------- Previous post was at 12:49 PM ----------
anosis said:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
Click to expand...
Click to collapse
One more question... Did you disable anything? Alleged bloatware, maybe important services? Using ADB script or that disabler app?
That's something else that could accidentally mess up updates.
Sent from my carrier unlocked LG V30+ US998
ChazzMatt said:
What happens when put in your AT&T SIM card and try to update?
Sent from my carrier unlocked LG V30+ US998
---------- Post added at 12:52 PM ---------- Previous post was at 12:49 PM ----------
One more question... Did you disable anything? Alleged bloatware, maybe important services? Using ADB script or that disabler app?
That's something else that could accidentally mess up updates.
Sent from my carrier unlocked LG V30+ US998
Click to expand...
Click to collapse
I am stock, no modifications done at all. I remember a bunch of legal stuff at the beginning of the setup, but don't think I disabled something. I could do a factory reset and start over just to be sure, at this point I'm game for anything.
anosis said:
I am stock, no modifications done at all. I remember a bunch of legal stuff at the beginning of the setup, but don't think I disabled something. I could do a factory reset and start over just to be sure, at this point I'm game for anything.
Click to expand...
Click to collapse
I know when I first checked for update on each phone, it asked for even more legal stuff.
I set up two of them over the last weekend.
Sent from my carrier unlocked LG V30+ US998
ChazzMatt said:
What happens when put in your AT&T SIM card and try to update?
Click to expand...
Click to collapse
Same, Your phone is not registered yet.
rhplusa10 said:
Same, Your phone is not registered yet.
Click to expand...
Click to collapse
Wow, sorry about that.
Sent from my carrier unlocked LG V30+ US998
anosis said:
I am stock, no modifications done at all. I remember a bunch of legal stuff at the beginning of the setup, but don't think I disabled something. I could do a factory reset and start over just to be sure, at this point I'm game for anything.
Click to expand...
Click to collapse
Factory reset performed and checked all the boxes during signup... still no luck.
I guess next step is to get LG's attention and hope there is a fix for this.
The other odd thing is that I cannot get LG Mobile Support tool installed.
Downloaded the drivers, installed them no issue. Then downloaded the tool and it always gets stuck during the installation process with an empty popup alert window. with a button that has not description, but when I press it the popup closes and the installation stops.
Just wondering is there any method to unlock the Sprint LG V30+ for GSM domestic use without going thru Sprint?
kjack3410 said:
Just wondering is there any method to unlock the Sprint LG V30+ for GSM domestic use without going thru Sprint?
Click to expand...
Click to collapse
All answered here.
LG V30 Sim Unlock Code
https://forum.xda-developers.com/showthread.php?t=3665928
That whole thread is basically about Sprint phones. The answer is, not without doing things that are either illegal or forbidden by XDA to discuss.
Don't mess with problematic Sprint phones, unless you're a Sprint customer. And even then "bad ESN" Sprint phones won't be released by Sprint to Sprint customers.
There's better options. For instance, the U.S.Cellular model US998 is already SIM card unlocked. Or the open market LG US998.
Posted via open market LG US998 V30/V30+
I can unlock look for me on eBay martinez. Digital
I can unlock look for me on eBay martinez. Digital
I dont find you
Franky Martinez said:
I can unlock look for me on eBay martinez. Digital
Click to expand...
Click to collapse
I dont find you
Email?
I've been searching or Sim Unlock Solution for an LG V30+ I got from eBay. Anyone that has overcome this challenge.
should help.
Don't update to Oreo on Sprint if you need to edit apns. I can't add apns anymore..
I have the same problem. Yesterday the Oreo update hit and as a result wiped out my carrier unlock status and now network APN is grayed out. Sprint is unwilling to help and AT&T acts clueless on how to resolve the issue. Seems like my options is either send the phone to LG or sell it to someone.
StraderDynamics said:
I have the same problem. Yesterday the Oreo update hit and as a result wiped out my carrier unlock status and now network APN is grayed out. Sprint is unwilling to help and AT&T acts clueless on how to resolve the issue. Seems like my options is either send the phone to LG or sell it to someone.
Click to expand...
Click to collapse
It's not an AT&T phone.
Sent via open market LG US998 V30/V30+
ChazzMatt said:
It's not an AT&T phone.
Sent via open market LG US998 V30/V30+
Click to expand...
Click to collapse
Yeah, I know. That's why I'm not bugging AT&T about it as I think their resources would be limited since the device is issued by Sprint. I went ahead and gave that LG Sim Unlock site a try so we'll see if that works. For $13 bucks I have nothing to lose. If not then I'll have to make a trip back to the Sprint store and find a way to get the device to talk to their network long enough to reestablish the unlock status from their server. I guess what upsets me the most is the fact that I specifically asked them about this scenario and I was assured that it was not going to be an issue and yet here I am. :/
I went back over to the Sprint store where I originally established service and they put me in touch with their International dept. The rep told me that according to my IMEI number that my phone was still considered to be carrier unlocked and they told me that I have to take the issue up with AT&T. I'm not sure what AT&T can do if they can't access the Mobile APN network settings but I'll bite and try them but I think it's going to come down to being it's not an AT&T problem.
I sure hope that Sim Unlock site comes through or I'll have an $800+ paperweight.
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
JWnSC said:
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
Click to expand...
Click to collapse
Yeah... Well, I got my unlock code from LG Sim Unlock and i'm still in the same boat with a disabled Mobile networks section. It was worth a try for $13.
I think what I am going to do is go back to the Sprint store and get a prepaid 30 days and use that as a method of allowing the phone to communicate back to Sprint's internal servers for UICC unlock if I'm understanding the underlying technology correctly. Once the phone has communicated with their servers then I'll try to switch back to my AT&T sim and see if I can modify the Mobile network settings.
SD
I tried another Sprint SIM, multiple factory resets and even used the APN reset code provided to me by Sprint which is ##72786#
So far no go. At this point I am now climbing the executive branches on AT&T, LG, and Sprint to get a resolution. My phone worked Sunday. Someone pushed the update and that organization is responsible for the downfall of the device and it is that company's responsibility to fix it. if I don't receive adequate resolution from any party then I will just hire a lawyer to deal with it but we're not at that point yet. AT&T has yet to respond at all which is disturbing since I am a current and very long running customer (going back to the PacBell days). Maybe AT&T just doesn't care anymore. Hard to say. As far as Sprint goes they have at least been willing to respond and at least try to diagnose the issue in attempt of a resolution. So while their voice/data platform sucks I have to give them credit on the customer service side even though some of their staff are uneducated in knowledge regarding the equipment at which they deal with and manage. At this time this is what Sprint speculates the issue to be:
From what I am showing, not all carriers have launched the Oreo update on their LG V30 devices. Which is mostly likely the reason you have mobile network options with a Sprint SIM in the device. You will need to contact LG to see if they can give you additional information on how to get the previous software on the device, or contact your current carrier to verify any information on Oreo update. -YF
Click to expand...
Click to collapse
So I am now awaiting to hear anything from AT&T and or LG.
Another thought I had is that since I now have a AT&T branded Samsung S9+, I was going to use it for personal and the V30+ for IT/Work. I guess I could just get a subscription on Sprint and just be done with it all. The company I work for is reimbursing me for the bill so perhaps I should just forget it and just go that route. It would be much cheaper route to go for sure. As I think more about the possible mismatch of the update between carriers the more it kinda makes sense as AT&T has always been very slow to adopting to newer ROM upgrades. I used to get irritated over the fact that everybody else got updates way before I ever did and the bottleneck was on the side of AT&T. I'll just consider it to be a $800 work phone. Yeah..... Trying to find my Zen.
SD
is the unlock from Sprint or another service provider?
datrmon said:
is the unlock from Sprint or another service provider?
Click to expand...
Click to collapse
The carrier unlock is done on the Sprint network side according to their support people. I guess that's why they were having me put my old Sprint SIM card and resetting the APN settings.
SD
Sent from my SM-G965U using Tapatalk
DAmn!
I should have read here first.
i was unlocked on Nougat no longer unlocked on 8.0.0.
I have put in a few calls to Our friends at Sprint International to see if they can resend the Unlock from their side.
Okay...I need a third-party that can unlock my ls998 for me.
JWnSC said:
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
Click to expand...
Click to collapse
HAve you had any luck?
I have two tickets in on this same issue.,they keep making me wait.
---------- Post added at 08:45 PM ---------- Previous post was at 08:33 PM ----------
datrmon said:
Okay...I need a third-party that can unlock my ls998 for me.
Click to expand...
Click to collapse
i used LG SIMunlock..
others on XDA had good results it did not work for me.
I ended up reactivating my old Sprint account so I won't have an expensive paper weight. The lgsimunlock did not change anything on the device as the APN was still grayed out upon installation of the AT&T SIM. Sprint keeps telling me that my phone is unlocked. Sprint speculates the issue to with the service policy on AT&T network not being Oreo ready and while it sounds plausible I have no evidence either way. Right now I'm going to try to satisfy the 50 day service requirement again and see if anything magically changes. I still have to go to the AT&T store to see if there is anything more they can do as I had to buy a new phone to get passed this issue and not be offline since I'm on call 24/7. My new Samsung S9+ is AT&T to ensure that I won't have this issue moving forward. If AT&T would stop snubbing us IT guys with weak devices then I wouldn't have gone to Sprint for the 128G internal storage that the V30+ offered. A few days ago I read about someone buying the unlocked V30+ direct from LG and yet they are having trouble getting it to work on Sprint's network which makes me a tad concerned when it comes to device/carrier compatibility.
SD
I got my sprint lg v30+ carrier unlocked yesterday and now working with cricket
lzambrano87 said:
I got my sprint lg v30+ carrier unlocked yesterday and now working with cricket
Click to expand...
Click to collapse
Which service did you use to unlock your phone. Mine is still Locked
Has anyone had any luck at network unlocking their TMobile Tab S7+ ? I purchased from Samsung but they didn't have an "unlocked" version. Bought the TMobile one but it appears to be Network Locked
jcrompton said:
Has anyone had any luck at network unlocking their TMobile Tab S7+ ? I purchased from Samsung but they didn't have an "unlocked" version. Bought the TMobile one but it appears to be Network Locked
Click to expand...
Click to collapse
Yes, I paid off my device then it automatically sent me a notification to unlock. I went to Settings>connections>more connection settings and clicked the unlock button. Now it shows that my tablet is network unlocked.
teflon79 said:
Yes, I paid off my device then it automatically sent me a notification to unlock. I went to Settings>connections>more connection settings and clicked the unlock button. Now it shows that my tablet is network unlocked.
Click to expand...
Click to collapse
That's great news. My device is paid off in that I bought it from Samsung ..... Should I just call TMobile? Since it obviously can be unlocked
Found this on Reddit the other day. It didnt work for me but might work for you.
https://www.reddit.com/r/GalaxyTab/comments/l53b1p
Mike1256 said:
Found this on Reddit the other day. It didnt work for me but might work for you.
https://www.reddit.com/r/GalaxyTab/comments/l53b1p
Click to expand...
Click to collapse
I'll try it but not real confident
I just got the Jan security update from T-Mobile. When I run it now it tells me my tablet doesn't meet the requirements. The support page says it must be active for 40 days, which I haven't quite cleared yet.
Not the end of the world but I can piggyback on to my existing ATT plan for $10 a month. The t-mobile plan is 50 unless there's a better option?
I'm still on the October Security patch .... wonder if it would be worth the time for 2 factory resets lol??
I got a plan for my tablet with T-Mobile that was originally $60. But they offer a discount since I have a phone line and a couple of dollars for autopay. I get unlimited data on my tablet for $20 a month. Can't really complain!
Mike1256 said:
I got a plan for my tablet with T-Mobile that was originally $60. But they offer a discount since I have a phone line and a couple of dollars for autopay. I get unlimited data on my tablet for $20 a month. Can't really complain!
Click to expand...
Click to collapse
That really good .... Maybe I can just add an extra SIM on your account. Lol
jcrompton said:
Has anyone had any luck at network unlocking their TMobile Tab S7+ ? I purchased from Samsung but they didn't have an "unlocked" version. Bought the TMobile one but it appears to be Network Locked
Click to expand...
Click to collapse
Have you unlocked your device? if yes, can you please tell me how
I bought S7 plus T-mobile, and it's locked.
I called Samsung and told me to call T-mobile <<< I called T-mobile and told me to call Samsung >>>>
R.da said:
Have you unlocked your device? if yes, can you please tell me how
I bought S7 plus T-mobile, and it's locked.
I called Samsung and told me to call T-mobile <<< I called T-mobile and told me to call Samsung >>>>
Click to expand...
Click to collapse
I've posted a couple of places but I think the easiest and best way is to temporarily activate the TMO SIM. I then contacted TMO Twitter support ...... They know what's going on, the phone support doesn't. Tell them you have a Samsung device that's paid for. Can they please network unlock the device. Within 48 hrs I was able to unlock my device in the settings
jcrompton said:
Has anyone had any luck at network unlocking their TMobile Tab S7+ ? I purchased from Samsung but they didn't have an "unlocked" version. Bought the TMobile one but it appears to be Network Locked
Click to expand...
Click to collapse
Yes. Initially I tried their online chat, then called in and then went to a store. No luck with any of them. They directed me to Samsung, who then directed me back to T-Mobile. I messaged them on Facebook and Twitter. The Twitter attempt went nowhere. However, they engaged with me on Facebook Messenger quickly and were able to get my S7+ T-Mobile tablets unlocked. I gave them the IMEI numbers and they submitted a request to Samsung who then (somehow) whitelisted my IMEIs. This process took a couple days. Then I was able to successfully use "Permanent Unlock" under Settings - Connections - More Connection Settings - Network Unlock.
Now I'm trying to figure out how to make this thing work on AT&T...
Hey guys, just wanted to see for the ones who got theres unlocked, are you able to perform root? Thanks
briand92 said:
Yes. Initially I tried their online chat, then called in and then went to a store. No luck with any of them. They directed me to Samsung, who then directed me back to T-Mobile. I messaged them on Facebook and Twitter. The Twitter attempt went nowhere. However, they engaged with me on Facebook Messenger quickly and were able to get my S7+ T-Mobile tablets unlocked. I gave them the IMEI numbers and they submitted a request to Samsung who then (somehow) whitelisted my IMEIs. This process took a couple days. Then I was able to successfully use "Permanent Unlock" under Settings - Connections - More Connection Settings - Network Unlock.
Now I'm trying to figure out how to make this thing work on AT&T...
Click to expand...
Click to collapse
I bought a t mobile with hopes of activation to att after my 60days. Turns out from my business att rep that the s7+ isn't compatible on att. It's isn't compatible with Verizon either but I put my son's sim in it and worked like a champ.
Today I took my buddies att sim and it worked like a champ. I took a new att sim activated for another device and popped it into the tmobile tablet and it never registered. Not sure why my buddies iPhone sim worked but not the new att activated one or how a Verizon sim worked.
LBKRAIDER said:
I bought a t mobile with hopes of activation to att after my 60days. Turns out from my business att rep that the s7+ isn't compatible on att. It's isn't compatible with Verizon either but I put my son's sim in it and worked like a champ.
Today I took my buddies att sim and it worked like a champ. I took a new att sim activated for another device and popped it into the tmobile tablet and it never registered. Not sure why my buddies iPhone sim worked but not the new att activated one or how a Verizon sim worked.
Click to expand...
Click to collapse
Sounds like possibly att is putting restrictions on their network.
I bought a couple AT&T LG G8X's for my wife and myself to use on Cricket (AT&T MVNO) after we found out our current phones won't work on Cricket's network as of next February. Unfortunately I've discovered that these phones cannot do OTA updates (w/o the PITA process of getting an AT&T SIM). I'm just wondering if anyone has found a workaround for this. Specifically I'm wondering if I get the phones network unlocked from AT&T if that would then allow us to update direct from LG rather than AT&T. Anyone tried this?
Love the phones, but I've got to be able to update them.
I have a lg g8x from AT&T that has been paid off and unlocked by AT&T. What I was told is, to get the updates, I need to be using an AT&T sim and be on their network. I'm not in the US so getting that done is not even possible for me. So far I have not seen a way to get updates without using a AT&T sim.
Rushandidan said:
I have a lg g8x from AT&T that has been paid off and unlocked by AT&T. What I was told is, to get the updates, I need to be using an AT&T sim and be on their network. I'm not in the US so getting that done is not even possible for me. So far I have not seen a way to get updates without using a AT&T sim.
Click to expand...
Click to collapse
I've done a little more research on this and found info that you can use a prepaid Tracfone SIM for AT&T to trigger AT&T to update the phone. I bought one for. 99 and am going to try it as soon as I get the SIM. I believe you have to purchase 1 month of service and the cheapest plan is $15. I'll report back if it works, but I don't know if that'd be an option for you.
conbak49 said:
I've done a little more research on this and found info that you can use a prepaid Tracfone SIM for AT&T to trigger AT&T to update the phone. I bought one for. 99 and am going to try it as soon as I get the SIM. I believe you have to purchase 1 month of service and the cheapest plan is $15. I'll report back if it works, but I don't know if that'd be an option for you.
Click to expand...
Click to collapse
I have thought about it but with not knowing if that would actually work, I didn't want to try. I like the phone so I'm not willing to sell it so maybe one day I'll test to see if using a sim in a different country would actually work.
I can confirm that using an activated Tracfone SIM for AT&T works to trip the LG G8X to update. I'm updating from Pie to 10 now on one of the phones I bought and am going to try it on the other shortly. I had to factory reset the phone after activating the SIM and then it let me start downloading updates.
conbak49 said:
I can confirm that using an activated Tracfone SIM for AT&T works to trip the LG G8X to update. I'm updating from Pie to 10 now on one of the phones I bought and am going to try it on the other shortly. I had to factory reset the phone after activating the SIM and then it let me start downloading updates.
Click to expand...
Click to collapse
I have the same model as you do. I bought it carrier unlocked and it didn't come with a SIM card. I went in the settings and did the system updates no problem, but I was using Wi-Fi.
Unfortunately mine was not unlocked or it probably would have updated like yours @Magichost. All's good now though. It's a shame LG is going out of the phone business. I've always liked the quirky phones they've come out with and that they kept SD card and headphone jacks.