Related
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
anosis said:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
Click to expand...
Click to collapse
There's no update for this phone yet.
By the way, I use AT&T SIM card for AT&T Prepaid. Same exact SIM card as AT&T postpaid (contract) customers.
Not sure why you are getting that error message. When I check for update, it says I have the latest software. I didn't register anything online, didn't connect to any software.
Sent from my carrier unlocked LG V30 US998
ChazzMatt said:
There's no update for this phone yet.
By the way, I use AT&T SIM card for AT&T Prepaid. Same exact SIM card as AT&T postpaid (contract) customers.
Not sure why you are getting that error message. When I check for update, it says I have the latest software. I didn't register anything online, didn't connect to any software.
Sent from my carrier unlocked LG V30 US998
Click to expand...
Click to collapse
I am on Cricket, which operates on ATT network, is even owned by ATT, but apparently is not recognized by LG as one of the carriers.
As I said, others all the way back to 2015 suggest to remove the cricket sim and insert an ATT sim, which apparently registers the phone properly on ATT's network and thus allows for OTA's to occur.
I am aware that no current updates are out, but when they do I don't want to be stuck on 7.1.2. Anyway, I will ask around at work when I get back next week. There are bound to be some folks around that use ATT.
I'm using ATT post paid monthly plan with an old sim card from my previous phone, and it works fine on my us998. However, for some reason, on myatt page this phone is not being recognized, so I went to att store and asked someone to help me registering this imei in their system, but after they entered my imei they say this number is unknown to their system, so it can't be registered. I don't know whether that will cause any problems in the future, but since the system updates should come from LG but not att so it should be fine.
debugger919 said:
I'm using ATT post paid monthly plan with an old sim card from my previous phone, and it works fine on my us998. However, for some reason, on myatt page this phone is not being recognized, so I went to att store and asked someone to help me registering this imei in their system, but after they entered my imei they say this number is unknown to their system, so it can't be registered. I don't know whether that will cause any problems in the future, but since the system updates should come from LG but not att so it should be fine.
Click to expand...
Click to collapse
My AT&T SIM card also worked fine but I wanted to make sure I was getting the fastest speeds, so I took the phone to AT&T store and registered it in their system. Since AT&T also sells a branded LG V30, there was no issue registering it. They know what an LG V30 is. They just needed the serial number.
Whereas three years ago, for both mine and my wife's Moto XT1225 (international version of the Droid Turbo) which I imported from another country, I told them to register it as a Moto Nexus 6 -- closest they had in their system. Same manufacturer, 90% same specs, just a more reasonable size of the Moto Nexus 6. That worked.
You are right that system updates for the carrier unlocked US998 will come from LG and not AT&T or any carrier.
Sent from my carrier unlocked LG V30 US998
debugger919 said:
I'm using ATT post paid monthly plan with an old sim card from my previous phone, and it works fine on my us998. However, for some reason, on myatt page this phone is not being recognized, so I went to att store and asked someone to help me registering this imei in their system, but after they entered my imei they say this number is unknown to their system, so it can't be registered. I don't know whether that will cause any problems in the future, but since the system updates should come from LG but not att so it should be fine.
Click to expand...
Click to collapse
ChazzMatt said:
My AT&T SIM card also worked fine but I wanted to make sure I was getting the fastest speeds, so I took the phone to AT&T store and registered it in their system. Since AT&T also sells a branded LG V30, there was no issue registering it. They know what an LG V30 is. They just needed the serial number.
Whereas three years ago, for both mine and my wife's Moto XT1225 (international version of the Droid Turbo) which I imported from another country, I told them to register it as a Moto Nexus 6 -- closest they had in their system. Same manufacturer, 90% same specs, just a more reasonable size of the Moto Nexus 6. That worked.
You are right that system updates for the carrier unlocked US998 will come from LG and not AT&T or any carrier.
Sent from my carrier unlocked LG V30 US998
Click to expand...
Click to collapse
So neither one of you is getting a pop up message when you try to do a manual check of software updates (see the attached images)?
Yesterday I registered the device with the 14 digit MEID hoping that was the trick to get rid of the message but no luck, today I added the IMEI which adds a digit as a second product on LG's support page. Maybe that is what I am missing.
I'll contact LG next to find out what is going on. I can also not take advantage of the 2 year warranty as the guy I bought the phone from won it during a LG promotional event in NY so no purchase receipt apparently exists. Oh well.
anosis said:
So neither one of you is getting a pop up message when you try to do a manual check of software updates (see the attached images)?
Yesterday I registered the device with the 14 digit MEID hoping that was the trick to get rid of the message but no luck, today I added the IMEI which adds a digit as a second product on LG's support page. Maybe that is what I am missing.
I'll contact LG next to find out what is going on. I can also not take advantage of the 2 year warranty as the guy I bought the phone from won it during a LG promotional event in NY so no purchase receipt apparently exists. Oh well.
Click to expand...
Click to collapse
Here's the message I'm getting when I click on software update. Took the screenshot last night when I first replied to you, but Tapatalk app was fighting me in trying to attach it. Said I didn't have "permission" to include attachments to this forum, when I include attachment all the time.
I plan on voiding the warranty as soon as possible on both my LG V30 and V30+.
ChazzMatt said:
Here's the message I'm getting when I click on software update. Took the screenshot last night when I first replied to you, but Tapatalk app was fighting me in trying to attach it. Said I didn't have "permission" to include attachments to this forum, when I include attachment all the time.
I plan on voiding the warranty as soon as possible on both my LG V30 and V30+.
Click to expand...
Click to collapse
That is the message I would expect to see too
LG UP might be an option for me I guess if I can't get this worked out. I am new to LG phones so gotta do a little reading up to understand how that all works. Guessing it is similar to ODIN on the SGS phones that I am used to.
anosis said:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
Click to expand...
Click to collapse
I just set up my 3rd carrier unlocked LG V30/V30+ last night. For each, when you go to the software update section you have to agree to all the legalese the first time. You did that? Several boxes to check and agree to before it will check for updates.
_____
Of course, as mentioned before I'm using AT&T Prepaid SIM cards. Real AT&T, not Cricket. And yes I know AT&T owns Cricket. But there's a reason you'll never see an AT&T logo anywhere near a Cricket store, and they don't let Cricket use the same AT&T SIM card postpaid/prepaid users do. Cricket is configured as an MVNO. I don't know why that would matter in this case, but possibly some way AT&T botched something else with Cricket?
Sent from my carrier unlocked LG V30+ US998
anosis said:
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck
Click to expand...
Click to collapse
Tell me where you bought your phone? You say "carrier unlocked"...
Is it...
* "open market" US998, official carrier unlocked model bought from authorized retailers like B&H Photo or Best Buy --
or is it...
* the unofficial carrier unlocked model from U.S. Cellular? Either bought from them or through eBay seller?
They are both "US998". But if from U.S. Cellular, then technically it is a carrier phone. Which may affect how updates are checked, distributed.
Just throwing out ideas.
Sent from my carrier unlocked LG V30+ US998
ChazzMatt said:
Tell me where you bought your phone? You say "carrier unlocked"...
Is it...
* "open market" US998, official carrier unlocked model bought from authorized B&H Photo or Best Buy --
or is it...
* the unofficial carrier unlocked model from U.S. Cellular? Either bought from them or through eBay seller?
They are both "US998". But if from U.S. Cellular, then technically it is a carrier phone. Which may affect how updates are checked, distributed.
Just throwing out ideas.
Sent from my carrier unlocked LG V30+ US998
Click to expand...
Click to collapse
So after checking again, you are spot on. This is the US Cellular version, so now what? I am stuck not being able to take updates unless I become a USC customer?
I bought the phone from an ebay seller who won the phone during a LG promotion in NY and he states that it was unlocked, which I can confirm since it took my Cricket Wireless card without any issue, but not being able to update will be a big worry for me.
anosis said:
So after checking again, you are spot on. This is the US Cellular version, so now what? I am stuck not being able to take updates unless I become a USC customer?
I bought the phone from an ebay seller who won the phone during a LG promotion in NY and he states that it was unlocked, which I can confirm since it took my Cricket Wireless card without any issue, but not being able to update will be a big worry for me.
Click to expand...
Click to collapse
Others have bought the U.S.Cellular model to use on other carriers, and they haven't posted any issues -- but they bought from U.S. Cellular itself. Whereas this one was a prize in a contest given by LG. So, maybe it's not "registered" in U.S. Cellular system like ones they actually sold? Basically something has slipped through the cracks.
This sounds like a Tier 2 support question for LG customer service or U.S.Cellular.
Sorry you're going through this.
Sent from my carrier unlocked LG V30+ US998
Thanks for the support. I will give LG a call and see what can be done. The nearest USC store is about 3 hours away, so that doesn't seem like a fun option.
anosis said:
Thanks for the support. I will give LG a call and see what can be done. The nearest USC store is about 3 hours away, so that doesn't seem like a fun option.
Click to expand...
Click to collapse
Hello,
I also would like to know, I am on the same boat.
I got it used, the previous owner said he won it from LG event.
This is US Cellular version US998, but I can use it on my AT&T.
The thing is there is no US Cellular branch in southern CA.
Please post how you do.
Thank you so much!
rhplusa10 said:
Hello,
I also would like to know, I am on the same boat.
I got it used, the previous owner said he won it from LG event.
This is US Cellular version US998, but I can use it on my AT&T.
The thing is there is no US Cellular branch in southern CA.
Please post how you do.
Thank you so much!
Click to expand...
Click to collapse
What happens when put in your AT&T SIM card and try to update?
Sent from my carrier unlocked LG V30+ US998
---------- Post added at 12:52 PM ---------- Previous post was at 12:49 PM ----------
anosis said:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
Click to expand...
Click to collapse
One more question... Did you disable anything? Alleged bloatware, maybe important services? Using ADB script or that disabler app?
That's something else that could accidentally mess up updates.
Sent from my carrier unlocked LG V30+ US998
ChazzMatt said:
What happens when put in your AT&T SIM card and try to update?
Sent from my carrier unlocked LG V30+ US998
---------- Post added at 12:52 PM ---------- Previous post was at 12:49 PM ----------
One more question... Did you disable anything? Alleged bloatware, maybe important services? Using ADB script or that disabler app?
That's something else that could accidentally mess up updates.
Sent from my carrier unlocked LG V30+ US998
Click to expand...
Click to collapse
I am stock, no modifications done at all. I remember a bunch of legal stuff at the beginning of the setup, but don't think I disabled something. I could do a factory reset and start over just to be sure, at this point I'm game for anything.
anosis said:
I am stock, no modifications done at all. I remember a bunch of legal stuff at the beginning of the setup, but don't think I disabled something. I could do a factory reset and start over just to be sure, at this point I'm game for anything.
Click to expand...
Click to collapse
I know when I first checked for update on each phone, it asked for even more legal stuff.
I set up two of them over the last weekend.
Sent from my carrier unlocked LG V30+ US998
ChazzMatt said:
What happens when put in your AT&T SIM card and try to update?
Click to expand...
Click to collapse
Same, Your phone is not registered yet.
rhplusa10 said:
Same, Your phone is not registered yet.
Click to expand...
Click to collapse
Wow, sorry about that.
Sent from my carrier unlocked LG V30+ US998
anosis said:
I am stock, no modifications done at all. I remember a bunch of legal stuff at the beginning of the setup, but don't think I disabled something. I could do a factory reset and start over just to be sure, at this point I'm game for anything.
Click to expand...
Click to collapse
Factory reset performed and checked all the boxes during signup... still no luck.
I guess next step is to get LG's attention and hope there is a fix for this.
The other odd thing is that I cannot get LG Mobile Support tool installed.
Downloaded the drivers, installed them no issue. Then downloaded the tool and it always gets stuck during the installation process with an empty popup alert window. with a button that has not description, but when I press it the popup closes and the installation stops.
Just wondering is there any method to unlock the Sprint LG V30+ for GSM domestic use without going thru Sprint?
kjack3410 said:
Just wondering is there any method to unlock the Sprint LG V30+ for GSM domestic use without going thru Sprint?
Click to expand...
Click to collapse
All answered here.
LG V30 Sim Unlock Code
https://forum.xda-developers.com/showthread.php?t=3665928
That whole thread is basically about Sprint phones. The answer is, not without doing things that are either illegal or forbidden by XDA to discuss.
Don't mess with problematic Sprint phones, unless you're a Sprint customer. And even then "bad ESN" Sprint phones won't be released by Sprint to Sprint customers.
There's better options. For instance, the U.S.Cellular model US998 is already SIM card unlocked. Or the open market LG US998.
Posted via open market LG US998 V30/V30+
I can unlock look for me on eBay martinez. Digital
I can unlock look for me on eBay martinez. Digital
I dont find you
Franky Martinez said:
I can unlock look for me on eBay martinez. Digital
Click to expand...
Click to collapse
I dont find you
Email?
I've been searching or Sim Unlock Solution for an LG V30+ I got from eBay. Anyone that has overcome this challenge.
should help.
Don't update to Oreo on Sprint if you need to edit apns. I can't add apns anymore..
I have the same problem. Yesterday the Oreo update hit and as a result wiped out my carrier unlock status and now network APN is grayed out. Sprint is unwilling to help and AT&T acts clueless on how to resolve the issue. Seems like my options is either send the phone to LG or sell it to someone.
StraderDynamics said:
I have the same problem. Yesterday the Oreo update hit and as a result wiped out my carrier unlock status and now network APN is grayed out. Sprint is unwilling to help and AT&T acts clueless on how to resolve the issue. Seems like my options is either send the phone to LG or sell it to someone.
Click to expand...
Click to collapse
It's not an AT&T phone.
Sent via open market LG US998 V30/V30+
ChazzMatt said:
It's not an AT&T phone.
Sent via open market LG US998 V30/V30+
Click to expand...
Click to collapse
Yeah, I know. That's why I'm not bugging AT&T about it as I think their resources would be limited since the device is issued by Sprint. I went ahead and gave that LG Sim Unlock site a try so we'll see if that works. For $13 bucks I have nothing to lose. If not then I'll have to make a trip back to the Sprint store and find a way to get the device to talk to their network long enough to reestablish the unlock status from their server. I guess what upsets me the most is the fact that I specifically asked them about this scenario and I was assured that it was not going to be an issue and yet here I am. :/
I went back over to the Sprint store where I originally established service and they put me in touch with their International dept. The rep told me that according to my IMEI number that my phone was still considered to be carrier unlocked and they told me that I have to take the issue up with AT&T. I'm not sure what AT&T can do if they can't access the Mobile APN network settings but I'll bite and try them but I think it's going to come down to being it's not an AT&T problem.
I sure hope that Sim Unlock site comes through or I'll have an $800+ paperweight.
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
JWnSC said:
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
Click to expand...
Click to collapse
Yeah... Well, I got my unlock code from LG Sim Unlock and i'm still in the same boat with a disabled Mobile networks section. It was worth a try for $13.
I think what I am going to do is go back to the Sprint store and get a prepaid 30 days and use that as a method of allowing the phone to communicate back to Sprint's internal servers for UICC unlock if I'm understanding the underlying technology correctly. Once the phone has communicated with their servers then I'll try to switch back to my AT&T sim and see if I can modify the Mobile network settings.
SD
I tried another Sprint SIM, multiple factory resets and even used the APN reset code provided to me by Sprint which is ##72786#
So far no go. At this point I am now climbing the executive branches on AT&T, LG, and Sprint to get a resolution. My phone worked Sunday. Someone pushed the update and that organization is responsible for the downfall of the device and it is that company's responsibility to fix it. if I don't receive adequate resolution from any party then I will just hire a lawyer to deal with it but we're not at that point yet. AT&T has yet to respond at all which is disturbing since I am a current and very long running customer (going back to the PacBell days). Maybe AT&T just doesn't care anymore. Hard to say. As far as Sprint goes they have at least been willing to respond and at least try to diagnose the issue in attempt of a resolution. So while their voice/data platform sucks I have to give them credit on the customer service side even though some of their staff are uneducated in knowledge regarding the equipment at which they deal with and manage. At this time this is what Sprint speculates the issue to be:
From what I am showing, not all carriers have launched the Oreo update on their LG V30 devices. Which is mostly likely the reason you have mobile network options with a Sprint SIM in the device. You will need to contact LG to see if they can give you additional information on how to get the previous software on the device, or contact your current carrier to verify any information on Oreo update. -YF
Click to expand...
Click to collapse
So I am now awaiting to hear anything from AT&T and or LG.
Another thought I had is that since I now have a AT&T branded Samsung S9+, I was going to use it for personal and the V30+ for IT/Work. I guess I could just get a subscription on Sprint and just be done with it all. The company I work for is reimbursing me for the bill so perhaps I should just forget it and just go that route. It would be much cheaper route to go for sure. As I think more about the possible mismatch of the update between carriers the more it kinda makes sense as AT&T has always been very slow to adopting to newer ROM upgrades. I used to get irritated over the fact that everybody else got updates way before I ever did and the bottleneck was on the side of AT&T. I'll just consider it to be a $800 work phone. Yeah..... Trying to find my Zen.
SD
is the unlock from Sprint or another service provider?
datrmon said:
is the unlock from Sprint or another service provider?
Click to expand...
Click to collapse
The carrier unlock is done on the Sprint network side according to their support people. I guess that's why they were having me put my old Sprint SIM card and resetting the APN settings.
SD
Sent from my SM-G965U using Tapatalk
DAmn!
I should have read here first.
i was unlocked on Nougat no longer unlocked on 8.0.0.
I have put in a few calls to Our friends at Sprint International to see if they can resend the Unlock from their side.
Okay...I need a third-party that can unlock my ls998 for me.
JWnSC said:
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
Click to expand...
Click to collapse
HAve you had any luck?
I have two tickets in on this same issue.,they keep making me wait.
---------- Post added at 08:45 PM ---------- Previous post was at 08:33 PM ----------
datrmon said:
Okay...I need a third-party that can unlock my ls998 for me.
Click to expand...
Click to collapse
i used LG SIMunlock..
others on XDA had good results it did not work for me.
I ended up reactivating my old Sprint account so I won't have an expensive paper weight. The lgsimunlock did not change anything on the device as the APN was still grayed out upon installation of the AT&T SIM. Sprint keeps telling me that my phone is unlocked. Sprint speculates the issue to with the service policy on AT&T network not being Oreo ready and while it sounds plausible I have no evidence either way. Right now I'm going to try to satisfy the 50 day service requirement again and see if anything magically changes. I still have to go to the AT&T store to see if there is anything more they can do as I had to buy a new phone to get passed this issue and not be offline since I'm on call 24/7. My new Samsung S9+ is AT&T to ensure that I won't have this issue moving forward. If AT&T would stop snubbing us IT guys with weak devices then I wouldn't have gone to Sprint for the 128G internal storage that the V30+ offered. A few days ago I read about someone buying the unlocked V30+ direct from LG and yet they are having trouble getting it to work on Sprint's network which makes me a tad concerned when it comes to device/carrier compatibility.
SD
I got my sprint lg v30+ carrier unlocked yesterday and now working with cricket
lzambrano87 said:
I got my sprint lg v30+ carrier unlocked yesterday and now working with cricket
Click to expand...
Click to collapse
Which service did you use to unlock your phone. Mine is still Locked
So i bought a G5 on ebay. seller says it's unlock for both international and domestic and should work also with sprint.
Trying to activate with meid just give you cannot activate this phone on sprint site. Sprint store says not compatible with sprint network. I was able to get them to give me a sprint g5 sim card anyway. when i insert that at home, the phone detects sprint 3g network
got online with sprint chat, they again says phone is not registered in sprint network and therefore cannot be used.. they keep on saying i have to use a sprint labeled g5 phone?
Is there anything i can do about this? is sprint reps just being an ass (not their fault or maybe because they just being brainwashed by the corporate) or is there some real technical thing preventing them from registering my phone? It did detect sprint network when sprint sim is inserted after all.
Anything i can do about all this? Thanks.
wildpig1234 said:
So i bought a G5 on ebay. seller says it's unlock for both international and domestic and should work also with sprint.
Trying to activate with meid just give you cannot activate this phone on sprint site. Sprint store says not compatible with sprint network. I was able to get them to give me a sprint g5 sim card anyway. when i insert that at home, the phone detects sprint 3g network
got online with sprint chat, they again says phone is not registered in sprint network and therefore cannot be used.. they keep on saying i have to use a sprint labeled g5 phone?
Is there anything i can do about this? is sprint reps just being an ass (not their fault or maybe because they just being brainwashed by the corporate) or is there some real technical thing preventing them from registering my phone? It did detect sprint network when sprint sim is inserted after all.
Anything i can do about all this? Thanks.
Click to expand...
Click to collapse
Maybe if you really got high enough up on the engineer food chain, they might be able to override it. The software they use to activate phones will not allow phones outside of their system. If it's not on the list of acceptable IMIEs too bad. Had the same problem a while ago on a Nexus 5x that was fully compatible. It wasn't in the list even though they said all 5Xs are compatible on their website. After a couple of hours on the phone, I decided it was just easier to return the phone on eBay.
idontkn1 said:
Maybe if you really got high enough up on the engineer food chain, they might be able to override it. The software they use to activate phones will not allow phones outside of their system. If it's not on the list of acceptable IMIEs too bad. Had the same problem a while ago on a Nexus 5x that was fully compatible. It wasn't in the list even though they said all 5Xs are compatible on their website. After a couple of hours on the phone, I decided it was just easier to return the phone on eBay.
Click to expand...
Click to collapse
Anyone has any hints or tip on how i can accomplish this? what do i need to say to the sprint rep? I think it's BS they doing this. They allow BYOD but then they do this kind of crap? I really don't understand at all!
wildpig1234 said:
Anyone has any hints or tip on how i can accomplish this? what do i need to say to the sprint rep? I think it's BS they doing this. They allow BYOD but then they do this kind of crap? I really don't understand at all!
Click to expand...
Click to collapse
Why don't you return it to the seller? Unless it's the Sprint version of the phone or the RS988 it's not going to work with Sprint.
idontkn1 said:
Why don't you return it to the seller? Unless it's the Sprint version of the phone or the RS988 it's not going to work with Sprint.
Click to expand...
Click to collapse
It was actually RS988. I think it was a prior verizon phone as i went to verizon website just testing out adding the imei. it says the phone is no longer eligible to be activated on verizon...... what kind of bs is that?
I guess it;s possible that that phone didn't have all the bands needed by sprint? Anyway, i went ahead and returned it. Got a sprint labeled G5..... the imei seems to check out so far when i tried it on sprint website.... just haven't tried to switch over yet since i still need to back up data from old phone over.....
graywoulf1 said:
I just bought a used V30 H931 AT&T branded but unlocked phone and it is running Oreo. I have tried to make sense of all of the information on installing Pie but there is so much information about versions and such that I am totally lost.
Click to expand...
Click to collapse
Are you an AT&T customer? AT&T only gives updates to AT&T customers. Plus, AT&T firmware has some bloatware you don't need if you are not an AT&T customer.
This is the STICKY GUIDE you should have found:
H931 & LS998 -- How to Update to Latest Android Firmware!
https://forum.xda-developers.com/lg-v30/how-to/ls998-h931-how-to-update-t3927155
Read it. It will answer your questions.
graywoulf1 said:
Is there a big advantage to installing Pie and if so, does this involve rooting or just activating the developer mode? I usually easily understand these things but the guides I have found are confusing to me. Should I just give up and leave well enough alone?
Click to expand...
Click to collapse
No, there's no advantage right now to running Pie. I am still on rooted Oreo firmware myself. The later Oreo updates (2019) have fixes and more features than Nougat or even early Oreo (2018) updates.
ChazzMatt said:
Are you an AT&T customer? AT&T only gives updates to AT&T customers. Plus, AT&T firmware has some bloatware you don't need if you are not an AT&T customer. There's no advantage right now to running Pie. I am still on rooted Oreo firmware myself. The later Oreo updates (2019) have fixes and more features than Nougat or even early Oreo (2018) updates.
Click to expand...
Click to collapse
Yes, I am an AT&T customer but through Cricket Wireless. I don't know if that makes a difference or not. I just know that Cricket is using or owned by AT&T. Thanks for the updated link. I will take a look at it but if you say that there is no real advantage to the update then I probably will just stick with Oreo.
graywoulf1 said:
Yes, I am an AT&T customer but through Cricket Wireless. I don't know if that makes a difference or not. I just know that Cricket is using or owned by AT&T. Thanks for the updated link. I will take a look at it but if you say that there is no real advantage to the update then I probably will just stick with Oreo.
Click to expand...
Click to collapse
You would need actual AT&T SIM card, not Cricket.
What Oreo firmware version are you on?
ChazzMatt said:
You would need actual AT&T SIM card, not Cricket. What Oreo firmware version are you on?
Click to expand...
Click to collapse
If I am looking at the right information, I am on Software Version H93120r.
graywoulf1 said:
If I am looking at the right information, I am on Software Version H93120r.
Click to expand...
Click to collapse
Then you're probably on the last Oreo.
The last one posted here for H931 was 20Q. Since AT&T doesn't release KDZ publicly, Dev has to basically cobble it together from OTA Update.
https://forum.xda-developers.com/lg-v30/development/lg-v30-att-h931-20f-rom-t3872926
ChazzMatt said:
Then you're probably on the last Oreo. The last one posted here for H931 was 20Q. Since AT&T doesn't release KDZ publicly, Dev has to basically cobble it together from OTA Update.
https://forum.xda-developers.com/lg-v30/development/lg-v30-att-h931-20f-rom-t3872926
Click to expand...
Click to collapse
I called Cricket Support and asked them about the possibility of an OTA update and they told me that even though the phone could be updated to Pie, that LG did not have a Pie update for the V30. And honestly, even though I am fairly tech savvy, I don't think I want to go through all those steps to do the update. I might change my mind later but not anytime soon. I really appreciate all of your time and information though and have it bookmarked for later use if needed.
graywoulf1 said:
I called Cricket Support and asked them about the possibility of an OTA update and they told me that even though the phone could be updated to Pie, that LG did not have a Pie update for the V30.
Click to expand...
Click to collapse
???
They told you wrong. Cricket apparently knows nothing about the AT&T H931. Yes, it has Pie.
The only North American variant which doesn't have Pie yet is Sprint.
But AT&T H931 Pie is not posted here because the dev tools for AT&T Pie don't work. So, last one posted here is Oreo.
But if you had AT&T SIM card, your H931 would receive OTA Pie update.
However, you're not missing anything. I'm still on rooted Oreo firmware (on purpose) on my US998 V30+.
ChazzMatt said:
???
They told you wrong. Cricket apparently knows nothing about the AT&T H931. Yes, it has Pie. The only North American variant which doesn't have Pie yet is Sprint. But AT&T H931 Pie is not posted here because the dev tools for AT&T Pie don't work. So, last one posted here is Oreo. But if you had AT&T SIM card, your H931 would receive OTA Pie update.
However, you're not missing anything. I'm still on rooted Oreo firmware (on purpose) on my US998 V30+.
Click to expand...
Click to collapse
Yeah, it didn't sound like he knew much about it to me either. I wonder if I could switch over to an AT&T card to get the update. But then I guess that would mean having to switch over completely and paying more for my service. Oh well, it's not something that is going to make having my V30 any less desirable to me. I'm good with Oreo.
graywoulf1 said:
Yeah, it didn't sound like he knew much about it to me either. I wonder if I could switch over to an AT&T card to get the update. But then I guess that would mean having to switch over completely and paying more for my service. Oh well, it's not something that is going to make having my V30 any less desirable to me. I'm good with Oreo.
Click to expand...
Click to collapse
Unless you know someone (relative, friend) who will let you borrow SIM card to activate the OTA update?
On the AT&T V35 (different phone, but same idea), people bought UNactivated AT&T SIM cards off eBay and they worked to download Update.
Then put their regular SIM card back in...
ChazzMatt said:
Unless you know someone (relative, friend) who will let you borrow SIM card to activate the OTA update? On the AT&T V35 (different phone, but same idea), people bought UNactivated AT&T SIM cards off eBay and they worked to download Update. Then put their regular SIM card back in...
Click to expand...
Click to collapse
Just so happens... My wife's phone is AT&T. She is on the "Go Phone" monthly plan. Would that make a difference? Or maybe I could switch over to the same plan to get the update.
graywoulf1 said:
Just so happens... My wife's phone is AT&T. She is on the "Go Phone" monthly plan. Would that make a difference? Or maybe I could switch over to the same plan to get the update.
Click to expand...
Click to collapse
I think just putting her SIM card in will do the trick.
You may need to reboot, etc.
Worth trying.
ChazzMatt said:
I think just putting her SIM card in will do the trick. You may need to reboot, etc.
Worth trying.
Click to expand...
Click to collapse
I will do that but it will have to be tomorrow. She has gone to bed and she uses her phone for her alarm. I will let you know how it goes tomorrow evening when she gets home from work. Thanks again for your help. Are you sure you don't work for LG?
@ChazzMatt, Well it turned out that my wife's Samsung S5 has a micro SIM and not the nano SIM. I'm going to take my phone to the local AT&T store and see if they will help me out. I may end up switching back to the AT&T Prepaid service though for the extra support and more Gigs per month.
Finally, all is well.
ChazzMatt said:
Unless you know someone (relative, friend) who will let you borrow SIM card to activate the OTA update?On the AT&T V35 (different phone, but same idea), people bought UNactivated AT&T SIM cards off eBay and they worked to download Update.Then put their regular SIM card back in...
Click to expand...
Click to collapse
Well after all of that, I ended up dropping Cricket and going back to AT&T Prepaid. I am on the 8 Gig per month plan. And the best part was that right after I installed the AT&T SIM card, I got the OTA Android update. I'm a happy camper now as far as my phone is concerned. I thank you again for all of your help and tips. :good:
graywoulf1 said:
Well after all of that, I ended up dripping Cricket and going back to AT&T Prepaid. I am on the 8 Gig per month plan. And the best part was that right after I installed the AT&T SIM card, I got the OTA Android update. I'm a happy camper now as far as my phone is concerned. I thank you again for all of your help and tips. :good:
Click to expand...
Click to collapse
You're welcome!
I'm on that plan, too, with AT&T Prepaid. AT&T doesn't throttle that plan, unlike the "unlimited" one.
ChazzMatt said:
You're welcome! I'm on that plan, too, with AT&T Prepaid. AT&T doesn't throttle that plan, unlike the "unlimited" one.
Click to expand...
Click to collapse
That and the "Hotspot" feature that I could use on my tablets as well. I'm still exploring Nova Launcher as well and having a blast with it and I appreciate your help and tips on using it as well.
According to https://www.att.com/device-support/article/wireless/KM1386390/LG/LMV600AM there is a V600AM10w Software version available for the AT&T variant of the v60. My device still shows V600AM10p in the About Phone section, and when I manually check for update get the downloading new software version notification, but ultimately nothing is downloaded and I get an error that "Cannot update"
This is connected via WiFi, and sitting at 98% battery life. Any thoghts about why this would be happening?
Sigil_Thane said:
According to https://www.att.com/device-support/article/wireless/KM1386390/LG/LMV600AM there is a V600AM10w Software version available for the AT&T variant of the v60. My device still shows V600AM10p in the About Phone section, and when I manually check for update get the downloading new software version notification, but ultimately nothing is downloaded and I get an error that "Cannot update"
This is connected via WiFi, and sitting at 98% battery life. Any thoghts about why this would be happening?
Click to expand...
Click to collapse
Have you tried using the LG Bridge software to update?
BladeRunner said:
Have you tried using the LG Bridge software to update?
Click to expand...
Click to collapse
I have not... I will try that.
Sigil_Thane said:
I have not... I will try that.
Click to expand...
Click to collapse
OK, that was a dead end as well... LG Bridge does not help either. Maybe I have a un-upgradable device like in this forum?
"Cannot check the software version. Try again." - LG Bridge
I just want to update my G710ULM to pie... Why is this so difficult? I successfully backed up my data, connected via the Air Drive thing, but it won't let me update?
forum.xda-developers.com
OK. I have an open support ticket with AT&T and LG support, the normal Tier 1 support on AT&T could not help me.
...time will tell.
I just got a AT&T version of Lg v60 (unlocked). I am using tmobile network. I can not get the software update. Anyone have any idea to fix this issue ? Thanks.
it really is a war with lg updates,I have the Europe version LM-V600EA and I am left with July update 2020.
unable to update with LG bridge,lgup,
lg flashtool,ota.
now I have resigned myself
OK, LG Support suggested that I do a factory reset. That didn't help either. still stuck at V600AM10p and it looks like it will not actually download the V600AM10w update as it sits at 0% on the download until it errors out.
I had asked LG Support what I could do if the factory reset didn't work and they mentioned sending the phone back in for a replacement one. I hope they can send me one first and let me send the other back to them so that I do not have a phoneless period just because their hardware won't upgrade.
(I did register for the LG Second Year Promise Program when I first got my phone, so I'l looking into that as well.)
Samsungfans2018 said:
I just got a AT&T version of Lg v60 (unlocked). I am using tmobile network. I can not get the software update. Anyone have any idea to fix this issue ? Thanks.
Click to expand...
Click to collapse
I have fixed the problem. I ask my friend to borrow his at&t sim card to try it on my phone. It works, once the at&t sim card is in the phone, the software update work.
If no one can borrow the sim card for you to test it. You can get it on Amazon
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
www.amazon.com
Make sure you select the correct network for your phone ( at&t, tmobile or verizon) the sim card only $15 and you going to have 1 month per paid service.
Hope that can help to fix the error. The phone is geart. But if you can not get the update that is suck.
Samsungfans2018 said:
I have fixed the problem. I ask my friend to borrow his at&t sim card to try it on my phone. It works, once the at&t sim card is in the phone, the software update work.
If no one can borrow the sim card for you to test it. You can get it on Amazon
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
www.amazon.com
Make sure you select the correct network for your phone ( at&t, tmobile or verizon) the sim card only $15 and you going to have 1 month per paid service.
Hope that can help to fix the error. The phone is geart. But if you can not get the update that is suck.
Click to expand...
Click to collapse
I will have to try with a different AT&T sim card... I've tried Reseating the sim, Update OTA,Update over LG Bridge, LG UP, Resetting the network, Factory Reset... nothing has helped. At this point LG and AT&T are saying replace the device, but when I tried setting that up today every single support person I spoke to is muffled and hard to understand (on purpose?) ... they sound like a bunch of manure salespeople with a mouthful of fresh samples.
Alas, I tried it all and had to resort to mailing my phone in to LG for a warranty supported repair... hope to have it back within 2 months. Until then I'm having some nostalga with my LG V20 running LineageOS 17.1.
Yay, I got my V60 back today and it has the latest OS build now... Only cost me time and packaging at my local FedEx.
Sigil_Thane said:
Yay, I got my V60 back today and it has the latest OS build now... Only cost me time and packaging at my local FedEx.
Click to expand...
Click to collapse
Enjoy the phone. It is good
Sigil_Thane said:
Yay, I got my V60 back today and it has the latest OS build now... Only cost me time and packaging at my local FedEx.
Click to expand...
Click to collapse
Who did you have to contact? I have an unlocked v60 stuck on finware "q". I bought it refurbished from amazon. Can I send it to LG for the upgrade?
adil7884 said:
it really is a war with lg updates,I have the Europe version LM-V600EA and I am left with July update 2020.
unable to update with LG bridge,lgup,
lg flashtool,ota.
now I have resigned myself
Click to expand...
Click to collapse
Hi, did you install the Europe Version or did it came with the phone? I m trying to change from the american version to the european version.
I've been trying to figure out if the AT&T version of the LG V60 will fully be capatible with the T-Mobile network and have only been told it won't. Just to confirm, you have the ATT version and it works? Both 4G LTE and 5G?
Samsungfans2018 said:
I have fixed the problem. I ask my friend to borrow his at&t sim card to try it on my phone. It works, once the at&t sim card is in the phone, the software update work.
If no one can borrow the sim card for you to test it. You can get it on Amazon
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
Amazon.com: Tracfone Monthly Carrier Subscription for Unlimited Talk, Text, 1GB Data plus Carryover Data Plan + Tracfone SIM Kit (AT&T Compatible) : Cell Phones & Accessories
www.amazon.com
Make sure you select the correct network for your phone ( at&t, tmobile or verizon) the sim card only $15 and you going to have 1 month per paid service.
Hope that can help to fix the error. The phone is geart. But if you can not get the update that is suck.
Click to expand...
Click to collapse
Could you tell me if it was a prepaid sim or postpaid? i need to know since I'm planning on buying a prepaid card to test and see if I can update this device outside the us
FC06 said:
Could you tell me if it was a prepaid sim or postpaid? i need to know since I'm planning on buying a prepaid card to test and see if I can update this device outside the us
Click to expand...
Click to collapse
It is prepaid sim
Hi guys. So i just bought my LG V60 V600AM from AT&T but i live in Portugal (Europe). Can i flash it? Will i be able to update my phone then or simply buy a pre paid SIM?
FC06 said:
Could you tell me if it was a prepaid sim or postpaid? i need to know since I'm planning on buying a prepaid card to test and see if I can update this device outside the us
Click to expand...
Click to collapse
I'm going top try that too. Who gets the SIM card first pots the result here. Let's hope it's a positive one.