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Hello:
So, the bottom line up front is I need help solving a problem with my now third, new Verizon Samsung Galaxy S4--it keeps restarting on its own, at random times, but most often after I lock the screen.
To go in more depth, if you think you may know the solution: I purchased the S4 when it first came out, some time in 2013 (not sure specifically, but it was new) and it worked just fine for 13 months (1 month past the warranty of course); this was back in August, when I got the latest Android update pushed to my phone from Verizon (4.4.2). A couple of weeks later, I would occasionally get overheating warnings that would very quickly disappear (like within a few seconds), and then the device started restarting itself... I cannot predict when it will restart, it's random, but like I said above, it usually happens most right after I lock the screen by pressing the right side button once. I started looking around on the internet for a solution then, but only found a couple of videos from earlier in 2013 where people were having battery problems (Google search has been letting me down more and more as the years pass). One day while at work, I was listening to Pandora as I always have with the phone in my front pocket, as I always have. A few hours later when I got home, not having taken the phone out of my front pocket since those last few hours at work, I went to answer a text message I had received; when I unlocked the phone, the screen was black, except for a small bit of white showing through some cracks UNDER the LCD, UNDER the screen protector, INSIDE my Otterbox Defender... the phone appeared to be working still, but the screen and touch screen did not. At that point I was pretty damn irritated and tried to find answers for a week with no luck... I called Verizon, they sent me on a goose chase to Samsung, who sent me back to Verizon, who got me in a conference call with Samsung and then left the call, and then Samsung ultimately said I would need to pay for repairs to the phone... SO... I went back to Verizon who again said I would have to talk to Samsung, but instead I just settled to giving Asurion (my phone insurance through Verizon, whom I pay an extra $9 monthly) $99 as a deductible to get a replacement S4...
Two days later I receive a brand new S4... spend hours setting it up the way I had my prior one... wasting tons of my valueable time to do so and bandwidth from my Concast ISP and the data cap they've decided to give us... one week later, the phone starts restarting itself... and this one did it more often than my prior one... EVERYTHING is up to date, minus a good amount of useless bloatware apps I never use from Samsung, like "Watch On," which I ignore... but everything necessary, I update. So, I go back to Asurion, who quickly ships me a 3rd S4...
Two days later I receive that third, brand new S4... spend hours setting it up the way I had my prior one... and now, this one is also restarting itself randomly. Interestingly, when I visited family for Thanksgiving, it restarted itself over and over and over much more frequently than when I'm at my place... at my family's place, they have very poor reception, and my phone usually has to work more to try to get the signal... IDK what the deal is, but maybe that information can be helpful to y'all.
Other things to note:
1) When I check the "RAM manager" by holding down the home button and then choosing "Task Manager", the phone is always using at least 800MB of 1.77GB of RAM... even when I choose "Clear memory" and it tells me 30 something apps have been closed... it jumps right back up to 800-900MB of usage.
2) I've tried factory resets on all three phones; with the first one where the screen cracked inside, I hooked the phone up via HDMI... within a couple of days, the restarting begins.
3) With the first replacement I received, I could not sent text messages with the default messenger app... and shortly after trying, it would restart.
4) I have used the same SIM card with all three phones since the issue began, when I first got the 4.2.2 update... I do not suspect the SIM card is the problem, but I'm also not savy with the phone... I know my way around it, but I'm not in the know.
5) I thought maybe it started because of some apps I had been trying, so I had deleted them, and the problem still persists.
6) I constantly have a Pebble Bluetooth smart watch connected to the phone... I have since I got it last Spring (2014).
7) I have never rooted the S4, overclocked it, underclocked it, or modded it in anyway because I do not know how, and I was afraid of what could happen in the future with whatever ROM I did flash onto the device if Verizon tried to push an update to it... I just don't know anything about the whole process, and I'm assuming it requires a lot of know how and babysitting of the device... I just want it to work.
8) I've replaced the battery twice; it doesn't seem to be the problem.
9) I've cleared the cache through the boot manager thing gotten to by holding a combo of buttons on the device while it's rebooting... it did not help.
Edit: 10) Today while I was listening to Pandora in the car, the audio began to skip and scratch, and then it paused for a moment, and then the phone restarted itself.
11) I forgot to mention that the reboot process itself is very fast compared to a manual restart performed by me... the phone will go black, the Samsung color rings will show a second after that, the logo appears then, the screen flashes the red Verizon logo, and then the devices is ready to be used... it's less than 10 seconds.
I've been searching around on the internet for about two months now while dealing with the problem and I can't find anything useful. Does anyone here know what my issue is and how I can fix it? Is there a way to pull error logs / information from the S4 somehow to give to someone to diagnose, like DxDiags on PC? I don't know how to read that stuff myself, but I know it can be very useful... I just don't know how to find that info inside of these very locked down ****boxes we call smartphones...
I truly appreciate any help I can get--sorry I can't offer anything in return; if I can't find a solution, I'm just going to go to my backup phone from 2011 (Droid X), and I will definitely never purchase another Samsung device, especially after they blamed me as the cause of the problem without even seeing the phone...
Thanks.
The problem is with the NG6 software build, and "probably" not with your phone. Go to Settings>About Phone> and see what Baseband Version is on your phone. If the last 3 letters are NG6, that's probably the problem. There is a new OTA update (as of 12/1).....Baseband Version ending in NK1, which corrects the rebooting problem. Either install the new update, or go back to the NC5 baseband version and that should solve your problem. Both NK1 and NC5 can be rooted if you desire.
So I've had this problem for at the very least about a year now. If I think back, it's been going on for a lot longer than that.
It started off with my Galaxy S8 on ATT. It was subtle at first and I just presumed them to be glitches. Webpages would open by themselves. The back button would randomly go off at times. Things would "click" themselves. It wasnt as prominent as it is now so I just assumed it to be weird errors.
So around April of 2019 the glitches got so bad that I thought my phone was being hacked and I needed to get my own plan so I upgraded to an S10 on the T-Mobile network.
Things started off slow, but the same kind of problems kept happening. It just got a lot creepier because webpages started to open by themselves had significance to what was going on in my life. Like I had been fighting with my GF and a PsychologyToday article about narcissism opened on my phone which was beyond reaching distance.
I still had my S8 and used it at home to simply surf the web and such. There was a point where I thought I was going to end up in someone hacking my account and exposing stupidly taken nudes. Because I had my new S10 and was scared, I ripped the back of the S8 off and ripped the battery out.
This is where I believe I discovered one of the primary problems. Now the S8 might take a 15 second charge if I plug it into the wall, but it had enough juice to start up and when it accessed the PlayStore it showed up as two unique devices.
The PlayStore had two Galaxy S8's with just slightly different names accessing my account on the same day. I've almost always felt like I was guest on my phones while someone else was the administrator. My Note10+ had a similar issue which I will get to later.
So my S8 is toast now because the battery isn't removable on the fly. So I'm using the S10 now and the same problems keep happening. Things clicking themselves, webpages opening, as I'm typing something will hit space midword, and the creepy feeling of an omnipresent watcher.
I realized my S10's dictionary of used words was just kind of off. Words I wouldn't use started to show up in my autopredictions. One day perplexed by what was showing up, I just began hitting the center word. The sentence that popped up was something like "I really enjoyed the video of the 15 year old girl". Special note, my phone is beginning to lag terribly the farther I get into this. So freaked out by that 15 year old girl sentence I erased it, but curious repeated the process again. It turned into what looked like a suicide letter. I didnt know what to make of it, but thought I might get killed and set up to look like a pedophile/suicide case.
This is when I turned off it's network access and began using a low end prepaid Android. I actually went through two. At this point everything I touched techwise began to malfunction. For some reason my FiOS didn't want to work so I bought a hotspot pass from Xfinity. Long story short, this phone apparently used 300 GB of data in one week. The phone itself registered 30 GB for two months. The S10 I had bricked apparently had the capability to send cellular data stil as well. It wasn't a ton, but there shouldnt have been any. When I questioned T-Mobile they couldnt give me a straight answer.
So at this point I have a Galaxy S8 showing up as two devices, an S10 that should be off, and another phone that had 270 GB of data go missing. I tried calling Xfinity about the data, but couldn't get through. I tried my T-Mobile line, my father's Verizon line, a third party app combined a VPN, and even walked to a local firehouse around midnight. My grandmother's home phone line with Comcast even died while I tried to get though.
I tried a cheap trac phone, but the camera on that would turn off and on by itself. I'm not an apple fan but tried an iPhone 6S on the trac as well. Still had the same unnerving issues. I didnt trust the S10 so I hoped a clean start with new number on a new network would help so I got my grandmother to get me a Note10+ on her Verizon account.
This phone has acted the same way as the others and has had the same weird issues. Showing up as two devices? In Members I had two Note10's. The first was named something like "Verizon Note10+ 256 GB". It looked official but when selected under serial number it had my IMEI number. Now the second Note10 was named, generically, "Samsung Device". But when this was selected next to serial number was the correct one.
I questioned Samsung help about this, even asking which one to remove but couldnt get a straight answer from the rep. It was so vague and confusing I even gave the guy option a or b, and got nothing.
I was tinkering around with an app called 3C toolbox and at one point I believe my phone was running five simultaneous Android OS. When looking at an IP log I had taken, I took a few pictures from my laptops computer screen. I had the phone's wifi off, bluetooth off, mobile data off, and in airplane mode. I have no idea how it happened, but I guess my phone picked up a rogue connection somehow and the pictures began erasing themselves.
I cant be certain of what's going on but whoever has access is able to go into my accounts via my phone. Going back to the S8, I tried purchasing a recovery software because I thought looking into the innards of my phone might give me some insight. The email with the verification code was snoozed on me, and the only device logged into my gmail was my S8. There was no notification of a sign in attempt, so I presume it was snoozed through my device.
My tech in general has gone to hell this year. When the S8 was acting funny I was doing research on my very old laptop. The network driver uninstalled itself. This is when I bought a chromebook. The operating system corrupted within a week. For some reason I thought iOS might help so I bought an iPad. When I connected it to my home network during setup the pin changed bricking it. So I bought another chromebook, and decided to update and set it up in the Target I purchased it at. There was already an owner to the device. Things had been so wrong for so long I simply kept it. I bought another laptop which works ok, but you can tell something's off.
The most frustrating purchase beyond the Galaxy's was a Macbook Air. After trying to get iPad that bricked itself fixed, but couldnt I bought the Air on the spot with Apple Care. I sent logs and videos to Apple and was told it'd take a week. Two and half months later, questions unanswered, blatant videos, I was told nothing was wrong with it. The thing turned itself on just last month and I only know that because my router showed that it had connected.
At this point I've tried Bitdefender, Lookout, Malewarebytes, McAfee, Kaspersky, and probably a few others. In terms of VPNS I've tried a few. But going back to when my keyboards dictionary changed about liking underage girls and what seems to be the ability for someone to access my accounts and use them as their own I'm somewhat afraid of hiding myself. I wish there was the opposite, no logs, I want super logs.
But back to the main point. I've had three high end galaxy devices all with this same issue. I'm not sure who it is, but by power of deduction, Iwould guess the government. I mostly say that because of when I tried to save the data from Xfinity and five different forms of communication couldnt get through. From another standpoint the issue is larger than just my creepy stalking feelings because this could be hypothetically dormant on a massive amount of phones leaving bank accounts, social security numbers, really important information available for prying eyes. I wouldn't of realized until things got strangely personal.
The closest thing I found was Pegasus. I say that because I had friends phones who began to malfunction in the same way as mine and the only thing linking us were phone calls.
My bet is its a day one exploit. When my phone starts up it looks like it's skipping critical android functions. Story sounds crazy, but I've tried every OS and Network. Others have been having similar problems as well. Read the reviews for this ip address on whatsmyip 2607:fb90:5c3c:6fac::41:f20e:701. This IP broke into my Facebook silently and the only reason I found it was through downloading an archive of my facebook. And the only reason I did that was because it was like I was led there as things quickly highlighted themselves just long enough to catch a glimpse.
I tried ignoring it. But it's really hard to do. what got me today was my volume buttons decided to stop working. The down button works though because I can still take a screenshot. Of those I have many, I have the whole story documented because even I think it sounds ludicrous at points.
Hopefully when I send it to Samsung they can actually diagnose the problem.
I cant verify but half the time I talk to reps on the phone or through chats they dont work for the respective companies. A story for another time, but let's just say I just signed up for Hulu and when I asked why 24 devices were signed into my account they said it was a normal glitch. Understandable enough, but some had distinct names lik Andy's iPhone.
TL;DR - all my stuffs hacked, third party user controls device thinking it's you, possible key logging / video jacking meaning cell phone users passwords are highly susceptible
I own 5 Microsoft Surface Duo devices and each and every one of them keeps on randomly shutting down or restarting. Often I close the device to find it asking for a PIN after device was restarted (which didn't happen), or I find devices turned of requiring to power up in order to start the devices again. I reported this to Microsoft, but they seam to be ignoring the issue. Apparently 5 devices is not enough of a sample size to conclude a possible wide spread issue to have someone actually look into logs I was kind enough to provide. I suspected a batch issue since each and every device came from a Lot 2034, but after securing another device from Best Buy, Lot 2036 with the same issue, I find it impossible that this issue was not registered by others. I am attaching a log of a single craso report which seams to be very consistently showing up on all of the devices. Call me crazy or a fool for buying 5 devices, it happened this time and never again unless they get their act together.
Hit me up in DM for a complete log from one of my devices.
I am hoping the community can figure this out as I am giving up on Microsoft support.
https://1drv.ms/w/s!AqEXyoC_oS6ph95jz4W1zbGjjmgJlA
I've seen same behavior where I would turn on the phone in the AM and device would require unlock code. I thought I may have shutdown accidentally the night before, but it has happened a few times. Not an big issue for me since it doesn't happen often or when I am actively using the device.
croat.hvar said:
I own 5 Microsoft Surface Duo devices and each and every one of them keeps on randomly shutting down or restarting. Often I close the device to find it asking for a PIN after device was restarted (which didn't happen), or I find devices turned of requiring to power up in order to start the devices again. I reported this to Microsoft, but they seam to be ignoring the issue. Apparently 5 devices is not enough of a sample size to conclude a possible wide spread issue to have someone actually look into logs I was kind enough to provide. I suspected a batch issue since each and every device came from a Lot 2034, but after securing another device from Best Buy, Lot 2036 with the same issue, I find it impossible that this issue was not registered by others. I am attaching a log of a single craso report which seams to be very consistently showing up on all of the devices. Call me crazy or a fool for buying 5 devices, it happened this time and never again unless they get their act together.
Hit me up in DM for a complete log from one of my devices.
I am hoping the community can figure this out as I am giving up on Microsoft support.
https://1drv.ms/w/s!AqEXyoC_oS6ph95jz4W1zbGjjmgJlA
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My Duo will also randomly reboot itself. At this point it hasn't happened while in use but while sitting idle. I really love the device and am quite frustrated at the same time. It is every bit a first gen device with regards to the software experience.
Did you ever figure this out? I'm in my third Duo and same issue.
Hi all,
Received my 1 iii yesterday, spent several hours setting it up, tweaking, testing, transferring files--and love it. Been an LG V-series user for the last six years, but with LG bowing out and having moved toward radiused corners, rounded glass, notches, etc. anyway--I'm very glad Sony is still out there making sane, non-compromised phones with basic features like microSD, no hole punch, and headphone jacks that are now treated as "niche" or "enthusiast".
BUT, unfortunately, having a very odd problem, and can't find any examples of anyone else having the issue... but it basically makes the phone unusable.
Literally any time the screen turns off--whether via pressing the power button, or via an inactiivty screen time out--the phone either shuts down, or restarts.
I've done a factory reset several times, tested it with fully restored apps/settings/personal data/etc., and totally un-restored, makes no difference--the issue always happens. So it's not the fault of any setting I altered, app I installed or disabled, etc.
I remember the first time I booted up the phone--but none of the factory reset times since then--that it said something about some setting being on to prevent battery wear from the phone being accidentally turned on during shipping. So maybe there's some bizarre setting somewhere that auto-shuts-down the phone when the screen turns off? Otherwise I'm at a total loss...
Thanks in advance for any help!!
Here is one of two reviews from Amazon about this phone:
"Got in the infinity reboot issue right out of the box...a $1200+ phone, very disappointed .
Got it today on the release. Then start setup and update. Not even until all set up finished, it restarted first time. Then again in just about 15mins. Overall been through restart 12 times. Try hard reset and all other methods, not helping. Return....."
So, unless you are the one who left this review...you are not alone! This type of stuff makes me so disappointed!
Sounds like the reviewer on Amazon was having a different problem. Mine stays on perfectly fine as long as one is interacting with it--only shuts down/restarts if the screen turns off.
Given the variety of software states in which the problem occurs--vlank setup, full set-up, safe mode--seems like a rare hardware issue. As long as it can be replaced with a correctly functioning unit quickly, it's still the phone I want...
If not, I guess I ride out my LG V50 till it dies, and then quit using smart phones...
Having to ship it in for warranty repair. Seems like almost certainly a hardware problem--sounds like I "won" the lemon lottery. A bummer, but not an indictment of the phone generally.
But I'm still really digging the phone--when it works. Did a video A/B with my LG V50, and while it didn't strike me as miles better--it definitely was when full-screen. Not having to look at rounded corners and a notch is worth a lot to me. With font and display set to smallest settings, *love* the look and roominess of the screen.
I agree with not wanting notches, or punch holes...this is why I am interested in this phone...PLUS I truly miss having a notification LED. However, so far the reviews from end users/owners...not the "pro" reviewers on YouTube..is leaning towards the negative! My last three phones have been from OnePlus. Currently on the 8T. I know many have started to slam OnePlus for their practice of late patches and higher prices...but I have not had even ONE problem with any of the OnePlus phones I've had! They just work. I've had the 6, 7-Pro, and now the 8T. There's nothing out there that even interests me any longer that doesn't overheat, or freeze, or have unnecessary dedicated assistant buttons??? Disgusted with them all. I just might have to take a harder look at Apple!!!!
Outside of what appears to be a truly random and uncommon hardware issue that's affecting mine per this thread--I actually really loved the 1 mk iii so far.
I haven't had overheating issues, camera seemed excellent, loved the hardware build quality, *LOVE* having a proper screen again (including no notches, aspect ratio, and tons of room w/ fonts and appearance set to smallest). I will never buy a phone that doesn't have microSD support, and access on this phone is awesome (no tool needed).
I wouldn't be too quick to write it off--especially not for the likes of Apple, who provide a hugely compromised, feature-removing, closed-ecosystem product at an inflated price for what you get.
Keep in mind--it's the internet, so you're going to far disproportionatly have people needing to discuss problems. Folks for whom nothing goes wrong--for any product--won't tend to seek out places like this to say so. So I wouldn't let a really small sample of issues unduly color your view...
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Mikehbw said:
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
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Forgot to say there are others on here with similar issue, under random reboot thread.
After sending in for "repair" and receiving it back with no improvement (but "repaired"), Sony has finally agreed I'm due a replacement unit. Have shipped my first unit off, due to arrive to them next Wednesday. Will hopefully receive a properly-functioning replacement soon thereafter... Agree that, if the phone didn't have this bizarre issue, it would be great--very close to what I want in a phone (versus the myriad options out there that don't offer what I want, and insist on absurd design choices I detest).
So, we'll see. Certainly frustrating to have an issue like this on a phone that costs more than plenty of computers...
(To be clear, I had the issue literally every time, from the beginning, regardless of what I had/hadn't set up, installed, sim card/no sim card, micro SD/no micro SD, etc.).
I have Xperia™1 III but the phone is really stable for me, no random reboot. I have only heating issue. Xperia™ XZ2 Premium hasn't heat like this phone. My phone is Hong Kong device
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
jaseman said:
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
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I think you have been lucky
Like you I have never had a problem and been in IT since the early 80's but this isn't something that's has been moved over. Sadly, the phone behaves the same wether out of the box or fully migrated. In the PC world I saw something similar with overheating and poorly cooled AMD processors in the 90's and am wondering if this is a heat related component batch issue?
Sony need to get a grip on this sharpish or they will be looking at refunds, which is never good.
The reboots are caused by the fingerprint reader. My new phone would bootloop while fast charging if my one and only configuration after a factory reset was setting a fingerprint.
DO NOT SEND IT IN FOR A WARRANTY REPAIR - - IT WILL GET WORSE
Get a refund.
First, Sony sent it to SBE with FedEx Ground, which currently takes about 2 weeks.
Second, SBE returned it bricked and voided my warranty. They said I flashed it but I had sent it in new and unmodified. I didn't even think they returned my own phone back because it had a UK/EU label and destroyed firmware. Sony Support would no longer help me because I was no longer a customer. SBE insisted I was a firmware flasher that deserved nothing. I ran EMMA and it showed my phone IMEI, locked bootloader, and stock firmware.
I finally found somebody on Sony Support who would give me an RMA. Maybe it was their mistake, but I wasted no time shipping it back. I'm doing a credit card charge reversal if I get any more crap from Sony/SBE.
I have spoken to Sony UK tech support and they have confirmed there is a reboot issue with some1iii's. Apparently, second line technical support have identified the issue (software) and there will be a revision released to cure this. When pressed, they couldn't give me a date for this and were a little vague. I was advised to return to my supplier for a refund.
Not good on a phone costing £1200 and surprised they haven't got their act together more quickly. They seem to be struggling getting phones shipped presently and my supplier has confirmed a 14 day wait if I want to re-order. I don't know if this is just poor advanced planning by Sony UK or if this is a Sony global problem trying to get hold of the components for manufacture.
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
Good to know there's some awareness now on Sony's part of this issue, and a plan yo resolve it via software (?). If the second unit I get has the same issue, I guess I'll wait a bit for that aoftware resolution--but deeply hoping I won't have the issue again.
I will say, I believe I tested not registering any fingerprints on at least one of the numerous factory resets I tried, and I believe the issue still occurred--had seen threads of similar issues stemming from the fingerprint reader on other manufacturer's phones, so tried to rule it out...
The original phone I got back from SBE wasn't bricked, it just wasn't in any way improved. Fortunately Sony didn't make any weird claims that I'd done anything wrong (I wouldn't know how to mess with "rooting" or whatever--no interest/need to). It was delivered to Sonyin San Diego by FedEx today--so hoping my replacement unit ships in the next day or two...
Mikehbw said:
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
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Agreed. With LG gone, I really want the Xperia 1 iii to pan out--only phone that has microSD, no notches/currves/radiused corners, a hogh-res screen, and a headphone jack. If I can't get one to work properly, I'll probably just buy another LG V50, second-hand.
Hello, I am one more carrier of an LG V60 although before it was Att, now it is no longer, it has identity problems.
My headache started a week ago when I found a guide on how to do crossflash on any device, I followed the steps but maybe I was wrong about something, I still don't know exactly what it was because I was following the steps until the computer (which didn't it's very slow) it got stuck and out of nowhere I erased all the vital partitions for the phone, when I saw that it didn't turn on I gave it up for dead and I had already stored it (with honors) in a broken cell phone drawer that I have (really, It was next to an HTC U Ultra, U11, an Iphone C and a box from a Xiaomi Redmi Note 4 that was stolen from me).
After a few hours a person answered me who said that he had managed to update an Att V60 to Android 11 but it was a very difficult motorcycle, well, I told him a little about the situation and he offered to help me, I am really grateful for the help, well I had already given up my LG for dead, but even with all the help it did not look very good, I spent many hours trying to revive it, at the end of 3 or 4 days it gave a sign of life, I threw the text of LG V60 ThinQ ( although without 5G, which is strange since I had it before) and then it had some red letters indicating that they had not been able to find the necessary documents for the boot, I kept looking until I found the solution (don't ask me how I did it, literally everything came out by following and joining steps and guides as if they were a puzzle) and I finally managed to install a KDZ and update.
Home, Android 11, keyboard and everything like new, seriously, I was filled with joy to see that everything had gone well, configure everything, install the applications that it would occupy and other things, at this point when I turned on I saw the battery 64%, I thought that it was time to move my stuff back to this phone (I have a spare V35) but after a while I noticed strange things, the first one was how hot the phone was, I thought it was because it was being turned on for the first time , Another thing I noticed was that the fingerprint sensor did not read my fingerprint (it is currently repaired) and that good among one of the things that were evident is that I had lost my Imei, I had found a person with a guide that said how to recover it but it didn't work, my QFil doesn't read the qcn I don't understand why.
When I thought that those days of headache were over and all I had to do was enjoy an excellent phone, it was not like that.
Problem list:
- Does not have imei
- Battery drains in a matter of 5 hours or less
-Fast charge missing
-It's always hot
-The CPU has about 4 cores always working at 100% for no reason, even when idle with the screen off and entering the safe mode the phone does not stop being just as hot or with the same workload
I really want you to help me, it's the only phone I've ever had so powerful and so TOP that I wouldn't want to let it die, besides that, I'm in college and the expenses are getting higher and higher and I don't have money to buy another or buy a second-hand one, I also live in latam (I also say this in case some of my words are not consistent, I know a little English and I am also studying but I still do not feel capable of formulating a whole text in English)
If anyone knows what I can do or what I can try to do I will really appreciate it, I really love this phone and I didn't want it to end like this, believe me I'm really sorry I tried to update
AngelED2000 said:
Hello, I am one more carrier of an LG V60 although before it was Att, now it is no longer, it has identity problems.
My headache started a week ago when I found a guide on how to do crossflash on any device, I followed the steps but maybe I was wrong about something, I still don't know exactly what it was because I was following the steps until the computer (which didn't it's very slow) it got stuck and out of nowhere I erased all the vital partitions for the phone, when I saw that it didn't turn on I gave it up for dead and I had already stored it (with honors) in a broken cell phone drawer that I have (really, It was next to an HTC U Ultra, U11, an Iphone C and a box from a Xiaomi Redmi Note 4 that was stolen from me).
After a few hours a person answered me who said that he had managed to update an Att V60 to Android 11 but it was a very difficult motorcycle, well, I told him a little about the situation and he offered to help me, I am really grateful for the help, well I had already given up my LG for dead, but even with all the help it did not look very good, I spent many hours trying to revive it, at the end of 3 or 4 days it gave a sign of life, I threw the text of LG V60 ThinQ ( although without 5G, which is strange since I had it before) and then it had some red letters indicating that they had not been able to find the necessary documents for the boot, I kept looking until I found the solution (don't ask me how I did it, literally everything came out by following and joining steps and guides as if they were a puzzle) and I finally managed to install a KDZ and update.
Home, Android 11, keyboard and everything like new, seriously, I was filled with joy to see that everything had gone well, configure everything, install the applications that it would occupy and other things, at this point when I turned on I saw the battery 64%, I thought that it was time to move my stuff back to this phone (I have a spare V35) but after a while I noticed strange things, the first one was how hot the phone was, I thought it was because it was being turned on for the first time , Another thing I noticed was that the fingerprint sensor did not read my fingerprint (it is currently repaired) and that good among one of the things that were evident is that I had lost my Imei, I had found a person with a guide that said how to recover it but it didn't work, my QFil doesn't read the qcn I don't understand why.
When I thought that those days of headache were over and all I had to do was enjoy an excellent phone, it was not like that.
Problem list:
- Does not have imei
- Battery drains in a matter of 5 hours or less
-Fast charge missing
-It's always hot
-The CPU has about 4 cores always working at 100% for no reason, even when idle with the screen off and entering the safe mode the phone does not stop being just as hot or with the same workload
I really want you to help me, it's the only phone I've ever had so powerful and so TOP that I wouldn't want to let it die, besides that, I'm in college and the expenses are getting higher and higher and I don't have money to buy another or buy a second-hand one, I also live in latam (I also say this in case some of my words are not consistent, I know a little English and I am also studying but I still do not feel capable of formulating a whole text in English)
If anyone knows what I can do or what I can try to do I will really appreciate it, I really love this phone and I didn't want it to end like this, believe me I'm really sorry I tried to update
Click to expand...
Click to collapse
UPDATE
I seem to have the original FTM, OP_a, OP_b, modem_a, modem_b, sid_a and sid_b files, in other words before the tragedy happened.
UPDATE 2
I think also abl_a and abl_b
Hello, I have the same problem with my LG v60, I know it's hot a lot, I know it ends Very quickly, the battery was erased, IMEI does not recognize a fingerprint, I have already flashed different versions from the original at t open Canada, European version and it is not solved, did you find any solution, any information on why the failure