Hello, I am one more carrier of an LG V60 although before it was Att, now it is no longer, it has identity problems.
My headache started a week ago when I found a guide on how to do crossflash on any device, I followed the steps but maybe I was wrong about something, I still don't know exactly what it was because I was following the steps until the computer (which didn't it's very slow) it got stuck and out of nowhere I erased all the vital partitions for the phone, when I saw that it didn't turn on I gave it up for dead and I had already stored it (with honors) in a broken cell phone drawer that I have (really, It was next to an HTC U Ultra, U11, an Iphone C and a box from a Xiaomi Redmi Note 4 that was stolen from me).
After a few hours a person answered me who said that he had managed to update an Att V60 to Android 11 but it was a very difficult motorcycle, well, I told him a little about the situation and he offered to help me, I am really grateful for the help, well I had already given up my LG for dead, but even with all the help it did not look very good, I spent many hours trying to revive it, at the end of 3 or 4 days it gave a sign of life, I threw the text of LG V60 ThinQ ( although without 5G, which is strange since I had it before) and then it had some red letters indicating that they had not been able to find the necessary documents for the boot, I kept looking until I found the solution (don't ask me how I did it, literally everything came out by following and joining steps and guides as if they were a puzzle) and I finally managed to install a KDZ and update.
Home, Android 11, keyboard and everything like new, seriously, I was filled with joy to see that everything had gone well, configure everything, install the applications that it would occupy and other things, at this point when I turned on I saw the battery 64%, I thought that it was time to move my stuff back to this phone (I have a spare V35) but after a while I noticed strange things, the first one was how hot the phone was, I thought it was because it was being turned on for the first time , Another thing I noticed was that the fingerprint sensor did not read my fingerprint (it is currently repaired) and that good among one of the things that were evident is that I had lost my Imei, I had found a person with a guide that said how to recover it but it didn't work, my QFil doesn't read the qcn I don't understand why.
When I thought that those days of headache were over and all I had to do was enjoy an excellent phone, it was not like that.
Problem list:
- Does not have imei
- Battery drains in a matter of 5 hours or less
-Fast charge missing
-It's always hot
-The CPU has about 4 cores always working at 100% for no reason, even when idle with the screen off and entering the safe mode the phone does not stop being just as hot or with the same workload
I really want you to help me, it's the only phone I've ever had so powerful and so TOP that I wouldn't want to let it die, besides that, I'm in college and the expenses are getting higher and higher and I don't have money to buy another or buy a second-hand one, I also live in latam (I also say this in case some of my words are not consistent, I know a little English and I am also studying but I still do not feel capable of formulating a whole text in English)
If anyone knows what I can do or what I can try to do I will really appreciate it, I really love this phone and I didn't want it to end like this, believe me I'm really sorry I tried to update
AngelED2000 said:
Hello, I am one more carrier of an LG V60 although before it was Att, now it is no longer, it has identity problems.
My headache started a week ago when I found a guide on how to do crossflash on any device, I followed the steps but maybe I was wrong about something, I still don't know exactly what it was because I was following the steps until the computer (which didn't it's very slow) it got stuck and out of nowhere I erased all the vital partitions for the phone, when I saw that it didn't turn on I gave it up for dead and I had already stored it (with honors) in a broken cell phone drawer that I have (really, It was next to an HTC U Ultra, U11, an Iphone C and a box from a Xiaomi Redmi Note 4 that was stolen from me).
After a few hours a person answered me who said that he had managed to update an Att V60 to Android 11 but it was a very difficult motorcycle, well, I told him a little about the situation and he offered to help me, I am really grateful for the help, well I had already given up my LG for dead, but even with all the help it did not look very good, I spent many hours trying to revive it, at the end of 3 or 4 days it gave a sign of life, I threw the text of LG V60 ThinQ ( although without 5G, which is strange since I had it before) and then it had some red letters indicating that they had not been able to find the necessary documents for the boot, I kept looking until I found the solution (don't ask me how I did it, literally everything came out by following and joining steps and guides as if they were a puzzle) and I finally managed to install a KDZ and update.
Home, Android 11, keyboard and everything like new, seriously, I was filled with joy to see that everything had gone well, configure everything, install the applications that it would occupy and other things, at this point when I turned on I saw the battery 64%, I thought that it was time to move my stuff back to this phone (I have a spare V35) but after a while I noticed strange things, the first one was how hot the phone was, I thought it was because it was being turned on for the first time , Another thing I noticed was that the fingerprint sensor did not read my fingerprint (it is currently repaired) and that good among one of the things that were evident is that I had lost my Imei, I had found a person with a guide that said how to recover it but it didn't work, my QFil doesn't read the qcn I don't understand why.
When I thought that those days of headache were over and all I had to do was enjoy an excellent phone, it was not like that.
Problem list:
- Does not have imei
- Battery drains in a matter of 5 hours or less
-Fast charge missing
-It's always hot
-The CPU has about 4 cores always working at 100% for no reason, even when idle with the screen off and entering the safe mode the phone does not stop being just as hot or with the same workload
I really want you to help me, it's the only phone I've ever had so powerful and so TOP that I wouldn't want to let it die, besides that, I'm in college and the expenses are getting higher and higher and I don't have money to buy another or buy a second-hand one, I also live in latam (I also say this in case some of my words are not consistent, I know a little English and I am also studying but I still do not feel capable of formulating a whole text in English)
If anyone knows what I can do or what I can try to do I will really appreciate it, I really love this phone and I didn't want it to end like this, believe me I'm really sorry I tried to update
Click to expand...
Click to collapse
UPDATE
I seem to have the original FTM, OP_a, OP_b, modem_a, modem_b, sid_a and sid_b files, in other words before the tragedy happened.
UPDATE 2
I think also abl_a and abl_b
Hello, I have the same problem with my LG v60, I know it's hot a lot, I know it ends Very quickly, the battery was erased, IMEI does not recognize a fingerprint, I have already flashed different versions from the original at t open Canada, European version and it is not solved, did you find any solution, any information on why the failure
Related
1. the phone gets really hot on the bottom back pannel is that normal?(not hot to the point where i cant touch it but pretty damn warm)
searched for overheating etc only found the youtube vid.
2. 2 days i had it at work the battery dies after only few hours of sitting
i let it sit and once in a while push the button to check messages and let it turn the screen off. yesterday after about 5 hours the battery was almost dead. today after only 3-4 hours the battery was dead again. WTF???
3 i had the TP2 when it came out for about 3 weeks, spent lots of time tweaking not much time actually using the phone since it was always bugging out. now got the HD2 and feel like im back to same ol tweaking session ahead of me, trying different roms and radios and all to be able to use the device without so many issues. can someone help me out with the correct(latest/most stable/most usefull) rom.
and what about android, from what i understand it is at a stage where it can be used for daily phone routines without crashing right? or not yet?
all i want is the features to work without freezing. and lil more settings.
is there a rom that is simpler than sense interface, with less animated graphics? something similar to blackberry interface so i can get used to this phone?
ive been using blackberry for last 2 years and kinda used to the menus. great stable OS but screen is to small to read documents and browse.
thats why i keep trying to switch to HTC but cant figure out the winmo.i keep crashing it even with stock TMO rom and no apps installed.
to be honest theres waaay to much information for this to make sense.
i mean last time i spent all 3-4 weeks reading and downloading and tweaking and reloading roms, and thats i only scratched the surface.
so many people are releasing roms (which is great) but its uber confusing as to which is which.
i understand some people may argue that its a PDA with phone features.
but thats an argument similar to glass half full/half empty.
its a phone/pda. not either. or simply smartphone. and i belive it should act like one.
but with the OS it came with it cant.
theres also few people defending its greatness by saying "so many possibilities for tweaking" i definitely agree with that BUT, tweaking is not the purpose of a smartphone, its something you do when you re bored, not something you HAVE to do to make the phone operate at its full capacity due to many faults that are not worked out from the provider... that is not what people pay 500 dollars for.
i really hate to bring it to another post but this is so damn frustrating.
its like having a fast car sitting in your garage that has a governor set at 40MPH sure you can drive it but what good is it if it only gives 30% of its full potential.
Sounds like you should have done your research before you bought the phone.
sounds like you only got one answer for everything...
instead of actually helping.
fuzzysig said:
sounds like you only got one answer for everything...
instead of actually helping.
Click to expand...
Click to collapse
Help? With what? Maybe you could put your questions down in a coherent form and ask them instead of rambling on with your complaints. What exactly do you need help with?
maybe if you could read at all you would see the questions are numbered
please dont waste space by typing dumb replies if you cant answer or help.
wow this is one POS operating system.
the phone froze up and turned off and i missed my father's phone call.
turned it back on and for the last 10 minutes been trying to make a phone call and it doesnt do ****.
what a great fkn phone
what if it was an emergency damn this **** you can all talk **** about blackberry all you want but when i need to make a call it makes a damn call!!!!!
unlike windows mobile phone where you have to build a fkn rocket before it does something for you.
my second attempt at using winmo and its garbage.
fuzzysig said:
1. the phone gets really hot on the bottom back pannel is that normal?(not hot to the point where i cant touch it but pretty damn warm)
searched for overheating etc only found the youtube vid.
2. 2 days i had it at work the battery dies after only few hours of sitting
i let it sit and once in a while push the button to check messages and let it turn the screen off. yesterday after about 5 hours the battery was almost dead. today after only 3-4 hours the battery was dead again. WTF???
3 i had the TP2 when it came out for about 3 weeks, spent lots of time tweaking not much time actually using the phone since it was always bugging out. now got the HD2 and feel like im back to same ol tweaking session ahead of me, trying different roms and radios and all to be able to use the device without so many issues. can someone help me out with the correct(latest/most stable/most usefull) rom.
and what about android, from what i understand it is at a stage where it can be used for daily phone routines without crashing right? or not yet?
all i want is the features to work without freezing. and lil more settings.
is there a rom that is simpler than sense interface, with less animated graphics? something similar to blackberry interface so i can get used to this phone?
ive been using blackberry for last 2 years and kinda used to the menus. great stable OS but screen is to small to read documents and browse.
thats why i keep trying to switch to HTC but cant figure out the winmo.i keep crashing it even with stock TMO rom and no apps installed.
to be honest theres waaay to much information for this to make sense.
i mean last time i spent all 3-4 weeks reading and downloading and tweaking and reloading roms, and thats i only scratched the surface.
so many people are releasing roms (which is great) but its uber confusing as to which is which.
i understand some people may argue that its a PDA with phone features.
but thats an argument similar to glass half full/half empty.
its a phone/pda. not either. or simply smartphone. and i belive it should act like one.
but with the OS it came with it cant.
theres also few people defending its greatness by saying "so many possibilities for tweaking" i definitely agree with that BUT, tweaking is not the purpose of a smartphone, its something you do when you re bored, not something you HAVE to do to make the phone operate at its full capacity due to many faults that are not worked out from the provider... that is not what people pay 500 dollars for.
i really hate to bring it to another post but this is so damn frustrating.
its like having a fast car sitting in your garage that has a governor set at 40MPH sure you can drive it but what good is it if it only gives 30% of its full potential.
Click to expand...
Click to collapse
You didn't find a ROM that was stable? I'm pretty surprised. I'm not trying to bash you like that other guy, but I'm trying to help. If you really did flash different ROM's, chances are ONE of them had to be good.. The battery is dead, it's not normal for that, mine lasts a full day with use, maybe the guy you bought it from ****ed it? idk. Yeah, it does take a bit of tweaking, but seriously, if you flashed like 3 different ROM's, they can't all have been bad..
fuzzysig said:
wow this is one POS operating system.
the phone froze up and turned off and i missed my father's phone call.
turned it back on and for the last 10 minutes been trying to make a phone call and it doesnt do ****.
what a great fkn phone
what if it was an emergency damn this **** you can all talk **** about blackberry all you want but when i need to make a call it makes a damn call!!!!!
unlike windows mobile phone where you have to build a fkn rocket before it does something for you.
my second attempt at using winmo and its garbage.
Click to expand...
Click to collapse
yeah winmo is garb. but dude just do a little reserch on how to put linux on your phone so you can run android. ive done it and there is very few problems its basically an evo lol. OORRRR just use HSPL(1,2, or 3) then put a custom winmo rom those dont lagg or anything, personally i hate the custom roms they have for winmo cuz there ugly
so is the android development at a stage where it can be used for daily ops with no major issues?
i was actually thinking of finding a clean T-mo US rom that has been stripped off all the extra software that came with it so when i update opera for example i dont have to keep the old one installed.
unless theres a way to remove all that stuff manually without installing cooked rom?
i finally managed to get rid of that annoying bloated home screen.
i really not a big fan of this fancy clock flipping thru and eating away at my cpu cycles lol.
or a windshield wiper on my screen.
installed the CHT editor.
somewhat more manageable.
now i have a problem when calling.
i call my voicemail or any other phone call. the buttons on the screen dont work
the end call button doesn work and keypad button doesnt work
so when i try to press 7 to delete message theres no keypad...
I hope this is not spam or something , but you shold use a Miri rom , i use v17 and is working grate , also you will can boot andorid from your sd car, and watch out for radio , to be a t mobile compatible , for my it does the job
send it back to htc
if it's the international hd2, then it has a transferrable 2yr warranty so will almost certainly still be under guarantee. i bought an ebay phone (without receipt etc.) with a screen problem, sent it back to htc and they replaced the screen and sent it back in just over a week. ring them up and check the warranty status. needless to say, make sure to flash it back to stock before doing so. good luck!
its a used phone.
but the screen is fine it works on everything else and im happy to say that i didnt nottice any of the screen issues posted here i tested the corner and i tested the drawing and my lines are perfectly straight ( as good as the can be on a touch screen)
but the only screen that doesnt work is the most important lol the phone screen is frozen
The HTC HD2 gets VERY hot sometimes. Especially if you are browsing the web with high brightness. Or, if plugged in the USB to computer (charging) and play around with it.
i dont know if i get lucky with these phones or what.
i have not had so many issues with any of my other phones in fact all my other phones besides winmo were great phones
i figured everything out quickly applied all the tweaks and settings everything worked out great for the most part.
this phone is not it.
i just spent last 2 hours doing the following.
soft reset
wait for bootup(about 10-15 min evrey time)
run memory clean
check task manager(no apps running)
wait till i get to home screen
phone goes to sleep and gets stuck on slider when unlocking.
and when performing any kind of task the phone is turtle slow...
i really am loosing patience with this ****.
it really makes me want to kick bill gates in the nuts for taking my time away that i could have been doing something else besides trying to make this phone work.
so to sum it up.
the phone sucks when its factory
you try to tweak it
and end up even worse because the apps are also buggy and might even cripple it even more.
then you are stuck in a loop of constantly reflashing "new and improved" cooked rom
how many roms does it take to make this damn thing work?
i mean XDA dev is FILLED with roms. yet we still have problems.
so much development with so little effect on stability of the phone.
is there a rom that JUST WORKS?
the one that is aimed at overall stable running system and not some animated clouds on the home screen.
i live in seattle and theres no need for weather on the phone. its simple here. 2 choices either rain or clouds.
i really hope we can get a bootable android soon because this windows tweaking sht is getting old.
damn wtf does anything work properly with winmo?
i loaded HSPL took me about 20 minutes to sync with activesync
now the phone wont sync sith it again you damn i hate this BS.
everything works so randomly its not even funny.
you have to be microsoft certified to operate this assphone?
fuzzysig said:
its a used phone.
but the screen is fine it works on everything else and im happy to say that i didnt nottice any of the screen issues posted here i tested the corner and i tested the drawing and my lines are perfectly straight ( as good as the can be on a touch screen)
but the only screen that doesnt work is the most important lol the phone screen is frozen
Click to expand...
Click to collapse
are you an idiot? i know your screen is OK and i know your phone is used. it doesn't matter. HTC's warranty is transferrable. you can send it back and they will fix it. geddit?
are you an idiot? the phone is stock and its not international
the screen works fine can you even read?
its the windows that is broken... theres no need to send it to HTC, all they can do is hard reset and send it back to me.
dont post here if you got nothing usefull to post
im tyring the WCX ILLUMINATI SERIES HD2 EURO/TMOUS 21911 2017 rom at the moment hoping that it will actually work this time with no issues.
the thing i ve notticed is theres tonns of tweaks available, but usually once you start customizing settings the phone ****s itsself and stops working properly.
and you re back default settings, which defies the idea of customizing...
Against my better judgment, I'm going to try to clarify some things for you.
The poster who suggested that you send it in to HTC for repair makes a good point. You are having way too many problems with your device for it to be in proper working order. Although it is not uncommon to get some decent heat comming off the HD2, heat + slow + crash strongly suggests that you have a hardware issue that HTC can resolve via repair. Another issue is that since you bought it used, I assume you have no idea what the phone was put through before it was in your possession.
Unfortunately there isn't really a "correct(latest/most stable/most usefull) rom".
Every user has a different idea of what "best" is.
For example: I can tell you that for me, there isn't anything inherently wrong with the stock ROM. I have been using it since day one and never felt the need to flash a custom one. Also, I have never had to do a hard reset despite the countless tweaks and hacks I have done. For all intents and purposes the HD2 has been a fantastic smartphone for me (and many others here).
Before you bash me for "not helping", please understand that your questions (or should I say, complaints) have already been answered as well as can be. There is no magic "make the phone work good" button that we aren't telling you about. You may not like to hear it but the first poster who said "you should have done your research" may not have been off the mark. It sounds like you would have a better experience with an android phone or an iphone.
Here is your solution simply:
1 - Hard reset
(if that doesn't work)
2 - Flash a custom ROM/Radio that works for you
(if that doesn't work)
3 - Send phone to HTC for repair
(if that doesn't work)
4 - This phone is not for you. Do your research and get an android phone or an iPhone
(if that doesn't work)
5 - Electronics are not for you. Find a cave, invent fire, make stone tools.
thanks for your help fae.
im not a complete noob to this and most of the time can tell when teres a hardware or OS error.
and this is not a first winmo phone i had.
i replaced my first touch pro2 and the replacement had same exact issues and so does this phone.
to be clear, my PC runs perfectly smooth, my blackberrys ran super smooth for the time i had them( i owned 3 of them)even after changing and modding everything i could think of, it seemed to work fine. and the rare times it didnt there were clear signs of what was causing the problem unlike this phone.
i just expect alot more from electronics, i expect the phone to make calls when i need to without freezing, i expect it to load the OS without freezing,
i expect it to run or perform daily tasks without hanging or giving me errors...
i also expect the loaded software to work with eachother without bugs.
like activesync for example. it works 1 time out of 30, i sat there plugging and unplugging my phone for about 20 minutes yesterday, finally made it connect out of the blue. so i flashed new rom while it was on thank god.
is that too much to ask really?
the heat issue i guess is a normal operating/charging temperature i found out after reading.
but give me a fn break i ve spent all my evenings reading and downloading apps and sht to make this thing run smoothly and theres never a stable combination with this it seems like.
im sorry but i dont want to get stuck in a tweaker mode where i spend all my free time chasing after the NEW AND IMPROVED mod that supposed to make it all better.i just want to use my damn phone and add a few more customizing options thats all..
most of you dont realize how much time you spend tweaking because you dont really pay attention to it, you look at it as a hobby of some sort when its not, its just a lame excuse for a bad operating system that should not be released,or should be updated or redesigned.
so far the illuminati rom works great stock but as soon as i add anything to it everything goes to sht.
i add bsb tweaks or cookie homescreen and everything freaks out.
its lagging its barely loading, cant make phone calls, cant use phone screen , program errors and all kinds of crap starts popping up.
the guy had it for a while never had any issues with it but he was using stock rom.
it was in a protective case as well.
fuzzysig said:
thanks for your help fae.
im not a complete noob to this and most of the time can tell when teres a hardware or OS error.
and this is not a first winmo phone i had.
i replaced my first touch pro2 and the replacement had same exact issues and so does this phone.
to be clear, my PC runs perfectly smooth, my blackberrys ran super smooth for the time i had them( i owned 3 of them)even after changing and modding everything i could think of, it seemed to work fine. and the rare times it didnt there were clear signs of what was causing the problem unlike this phone.
i just expect alot more from electronics, i expect the phone to make calls when i need to without freezing, i expect it to load the OS without freezing,
i expect it to run or perform daily tasks without hanging or giving me errors...
i also expect the loaded software to work with eachother without bugs.
like activesync for example. it works 1 time out of 30, i sat there plugging and unplugging my phone for about 20 minutes yesterday, finally made it connect out of the blue. so i flashed new rom while it was on thank god.
is that too much to ask really?
the heat issue i guess is a normal operating/charging temperature i found out after reading.
but give me a fn break i ve spent all my evenings reading and downloading apps and sht to make this thing run smoothly and theres never a stable combination with this it seems like.
im sorry but i dont want to get stuck in a tweaker mode where i spend all my free time chasing after the NEW AND IMPROVED mod that supposed to make it all better.i just want to use my damn phone and add a few more customizing options thats all..
most of you dont realize how much time you spend tweaking because you dont really pay attention to it, you look at it as a hobby of some sort when its not, its just a lame excuse for a bad operating system that should not be released,or should be updated or redesigned.
so far the illuminati rom works great stock but as soon as i add anything to it everything goes to sht.
i add bsb tweaks or cookie homescreen and everything freaks out.
its lagging its barely loading, cant make phone calls, cant use phone screen , program errors and all kinds of crap starts popping up.
the guy had it for a while never had any issues with it but he was using stock rom.
it was in a protective case as well.
Click to expand...
Click to collapse
this is comedy gold.
knock! knock! *your phone is broke*
check your warranty status, and if it's covered
SEND IT TO HTC.
and they will send you back a working phone.
how many times do you need to be told the obvious?
I have been having this problem pretty much since day 1, I've also searched the Nokia Support Discussions and it seems quite a lot of people are experiencing this. I was actually surprised that my Go-To forum here at XDA doesn't have a thread on it.
My Black Lumia 920 (EE, Phones4U, Unlocked) reboots on average about 5 times a day. Yesterday was probably the worst yet with roughly 8 reboots. That may have been more noticeable to me because I used a SIM which requires a pin though.
What I've noticed:
-The device is roughly 10 days old.
-It has been rebooting an average of 5-8 times a day
-It mostly reboots when idle (so when I'm not using it)
-I've had it reboot only twice while in use when making a call
-I've had it reboot only once when playing music.
-I've only ever noticed it rebooting when it is face up
-Rebooting happens regardless of the SIM (although I have not used it without a SIM at all) (Used both a micro SIM and a SIM cut down to size, used the original carrier SIM and other SIM, no difference to rebooting behaviour)
-I only turn on the radios I need when I need them, so 2G active 100%, 3G/4G, WiFi, Bluetooth, GPS, NFC off for 70% of the time.
-It is not due to battery drain as I usually have about 40% battery at the end of the day.
This has been my experience with the rebooting problem. The figures and estimates I'm giving are not over stating and I've tried giving as much detail so as to try and provide useful information for a solution.
Has anyone else been having this problem?
Has anyone found a working solution?
Has anyone heard or read anything concerning a fix for this?
nope - blue one on AT&T
I'd look at your installed apps, apps enabled to run in the background, etc. It should not be rebooting at all.
I have seen some posts like yours on the internets, but its not a "common" as in most 920s do it problem. Which leads me to think its some issue with an app or apps installed on some phones.
Possible solution
Hi kyrirhcp
I had a similar problem. I reset the phone which bricked it and then used this tutorial to un-brick it:
http://forums.wpcentral.com/nokia-l...after-reset-flash-process-defined-inside.html
The only difference is that I downloaded the "Nokia Data Package Manager" (not sure where from but I'm sure you can find it). This software allows you to download the firmware files directly into the correct folder. You could also look at this tutorial:
http://aydon.wordpress.com/2012/11/29/how-to-flash-your-lumia-920english/
The ROM you want is the EE specific one. It even specifies the colour of the phone. The version number is: 1232.2110.1244.3011
If you reset the device and it does not brick (i.e. freeze up on reformat) then the problem is solved and you don't need to worry. If it bricks (which it probably will) then you need to flash to recover the phone.
God bless
andrew-in-woking
Hi Andrew, thanks for your suggestions but I'm avoiding it like the plague if I'm honest. Resetting my phone and risking a brick, even with your added fix tutorial really doesn't seem worth it. Also I'm assuming that the problem you PM'd me with regarding the loss of some functionality is a result of the fix you suggest. I'm not yet willing or ready to f with my device the same way as I did with my SGNote, even more so since developers haven't yet gotten the experience they have with android. Anyway, i seem to have perhaps solved the problem at least for my device. I changed the regional settings for a completely unrelated matter and I have not since had a single reset or the accompanying massive battery drain. It's now been 3 days. The only other change was that I removed tunein radio an reinstalled it. So it seems that my problem has been solved (fingers crossed, knock on wood, ftou ftou ftou, wearing an evil eye). I hope this helps others with their problems and makes this amazing device useable to those that had this problem.
Sent from my RM-821_eu_euro1_342 using XDA Windows Phone 7 App
Try removing Whatsapp if you've got that installed.
I have had a lot of the same problems. My phone locks up a few times per day. This is the 2nd Lumia 920 I've had. After getting the second with the same problem, I decided to wait for the Portico update that was supposed to address random restarts.
Since then, I've been communicating with Nokia and Windows Phone support on twitter. All they suggest is uninstalling apps, disabling radios, contacting individual developers, and resetting your phone.
I have a hard time wrapping my mind around that. How is it possible for a user level application to take down the whole operating system/firmware?? There are plenty of crappy apps on the Windows Phone Store, I don't think it should be up to me to figure out which is destroying my experience.
I used to root/hack all my old Windows Mobile phones/android phones. When it locked up, it really was up to me to fix it and figure it out!! I chose Windows Phone since it had the locked ecosystem similar to Apple. While that may not appeal to everyone, I have a very busy life and I don't want to spend more time screwing with my phone. It just needs to work! This is my 3rd Windows phone and it's been the worst so far.
Hello:
So, the bottom line up front is I need help solving a problem with my now third, new Verizon Samsung Galaxy S4--it keeps restarting on its own, at random times, but most often after I lock the screen.
To go in more depth, if you think you may know the solution: I purchased the S4 when it first came out, some time in 2013 (not sure specifically, but it was new) and it worked just fine for 13 months (1 month past the warranty of course); this was back in August, when I got the latest Android update pushed to my phone from Verizon (4.4.2). A couple of weeks later, I would occasionally get overheating warnings that would very quickly disappear (like within a few seconds), and then the device started restarting itself... I cannot predict when it will restart, it's random, but like I said above, it usually happens most right after I lock the screen by pressing the right side button once. I started looking around on the internet for a solution then, but only found a couple of videos from earlier in 2013 where people were having battery problems (Google search has been letting me down more and more as the years pass). One day while at work, I was listening to Pandora as I always have with the phone in my front pocket, as I always have. A few hours later when I got home, not having taken the phone out of my front pocket since those last few hours at work, I went to answer a text message I had received; when I unlocked the phone, the screen was black, except for a small bit of white showing through some cracks UNDER the LCD, UNDER the screen protector, INSIDE my Otterbox Defender... the phone appeared to be working still, but the screen and touch screen did not. At that point I was pretty damn irritated and tried to find answers for a week with no luck... I called Verizon, they sent me on a goose chase to Samsung, who sent me back to Verizon, who got me in a conference call with Samsung and then left the call, and then Samsung ultimately said I would need to pay for repairs to the phone... SO... I went back to Verizon who again said I would have to talk to Samsung, but instead I just settled to giving Asurion (my phone insurance through Verizon, whom I pay an extra $9 monthly) $99 as a deductible to get a replacement S4...
Two days later I receive a brand new S4... spend hours setting it up the way I had my prior one... wasting tons of my valueable time to do so and bandwidth from my Concast ISP and the data cap they've decided to give us... one week later, the phone starts restarting itself... and this one did it more often than my prior one... EVERYTHING is up to date, minus a good amount of useless bloatware apps I never use from Samsung, like "Watch On," which I ignore... but everything necessary, I update. So, I go back to Asurion, who quickly ships me a 3rd S4...
Two days later I receive that third, brand new S4... spend hours setting it up the way I had my prior one... and now, this one is also restarting itself randomly. Interestingly, when I visited family for Thanksgiving, it restarted itself over and over and over much more frequently than when I'm at my place... at my family's place, they have very poor reception, and my phone usually has to work more to try to get the signal... IDK what the deal is, but maybe that information can be helpful to y'all.
Other things to note:
1) When I check the "RAM manager" by holding down the home button and then choosing "Task Manager", the phone is always using at least 800MB of 1.77GB of RAM... even when I choose "Clear memory" and it tells me 30 something apps have been closed... it jumps right back up to 800-900MB of usage.
2) I've tried factory resets on all three phones; with the first one where the screen cracked inside, I hooked the phone up via HDMI... within a couple of days, the restarting begins.
3) With the first replacement I received, I could not sent text messages with the default messenger app... and shortly after trying, it would restart.
4) I have used the same SIM card with all three phones since the issue began, when I first got the 4.2.2 update... I do not suspect the SIM card is the problem, but I'm also not savy with the phone... I know my way around it, but I'm not in the know.
5) I thought maybe it started because of some apps I had been trying, so I had deleted them, and the problem still persists.
6) I constantly have a Pebble Bluetooth smart watch connected to the phone... I have since I got it last Spring (2014).
7) I have never rooted the S4, overclocked it, underclocked it, or modded it in anyway because I do not know how, and I was afraid of what could happen in the future with whatever ROM I did flash onto the device if Verizon tried to push an update to it... I just don't know anything about the whole process, and I'm assuming it requires a lot of know how and babysitting of the device... I just want it to work.
8) I've replaced the battery twice; it doesn't seem to be the problem.
9) I've cleared the cache through the boot manager thing gotten to by holding a combo of buttons on the device while it's rebooting... it did not help.
Edit: 10) Today while I was listening to Pandora in the car, the audio began to skip and scratch, and then it paused for a moment, and then the phone restarted itself.
11) I forgot to mention that the reboot process itself is very fast compared to a manual restart performed by me... the phone will go black, the Samsung color rings will show a second after that, the logo appears then, the screen flashes the red Verizon logo, and then the devices is ready to be used... it's less than 10 seconds.
I've been searching around on the internet for about two months now while dealing with the problem and I can't find anything useful. Does anyone here know what my issue is and how I can fix it? Is there a way to pull error logs / information from the S4 somehow to give to someone to diagnose, like DxDiags on PC? I don't know how to read that stuff myself, but I know it can be very useful... I just don't know how to find that info inside of these very locked down ****boxes we call smartphones...
I truly appreciate any help I can get--sorry I can't offer anything in return; if I can't find a solution, I'm just going to go to my backup phone from 2011 (Droid X), and I will definitely never purchase another Samsung device, especially after they blamed me as the cause of the problem without even seeing the phone...
Thanks.
The problem is with the NG6 software build, and "probably" not with your phone. Go to Settings>About Phone> and see what Baseband Version is on your phone. If the last 3 letters are NG6, that's probably the problem. There is a new OTA update (as of 12/1).....Baseband Version ending in NK1, which corrects the rebooting problem. Either install the new update, or go back to the NC5 baseband version and that should solve your problem. Both NK1 and NC5 can be rooted if you desire.
Hey folks,
I've been having few issues with my phone since i bought it brand new the day it released in Germany (I am not german however, haha) - sometimes it would be slow, it would overheat and apps would be crashing because of that.
In november last year, I decided to try and solve that headache (honestly not worthy of the premium price I paid for it when it was new) by unlocking the bootloader and flashing a different kernel (not sure which one now). All seemed well for a few days, but them the fingerprint scanner stopped working (hardware not found), camera would freeze the phone for about a minute before restarting the whole UI, the battery would drain at a stupidly high rate (1 hour screen on time would leave me with 50 % battery in the afternoon, and I am not even doing anything system heavy) and the bluetooth was as buggy as before (the notorious terrible range of it). :crying:
So i figured the kernel was at fault and decided to flash stock firmware from Sony. I tried 3 different stock firmwares and oh my god, It's still there. I think unlocking the bootloader has inflicted all this. Does anyone have any suggestions as to what I could do to get rid of atleast the fingerprint and camera problems? I am almost certain I will replace the phone soon for something else, but for the sake of trying to fix what was wrong from the factory and for the fact I might want to sell the phone, I want to make it work. I don't think returning it to the store for a replacement would work, since I managed to crack the back glass at one point last year and they'll just refuse it for mechanical damage ...
Thanks for any suggestions. Phone's not rooted, I could not figure out a reasonable way on how to do it, I am not very skilled in this regard, even though I had rooted my 2 previous Nexus phones (speaking of which, I miss my Nexus 4, but no 4G and bad battery made me change to Sony).
Aaaaanyway, I updated to 7.0 Nougat from one of our nation's carriers and so far so good. Will keep you posted, especially if things go south again. :cyclops:
Hi all,
Received my 1 iii yesterday, spent several hours setting it up, tweaking, testing, transferring files--and love it. Been an LG V-series user for the last six years, but with LG bowing out and having moved toward radiused corners, rounded glass, notches, etc. anyway--I'm very glad Sony is still out there making sane, non-compromised phones with basic features like microSD, no hole punch, and headphone jacks that are now treated as "niche" or "enthusiast".
BUT, unfortunately, having a very odd problem, and can't find any examples of anyone else having the issue... but it basically makes the phone unusable.
Literally any time the screen turns off--whether via pressing the power button, or via an inactiivty screen time out--the phone either shuts down, or restarts.
I've done a factory reset several times, tested it with fully restored apps/settings/personal data/etc., and totally un-restored, makes no difference--the issue always happens. So it's not the fault of any setting I altered, app I installed or disabled, etc.
I remember the first time I booted up the phone--but none of the factory reset times since then--that it said something about some setting being on to prevent battery wear from the phone being accidentally turned on during shipping. So maybe there's some bizarre setting somewhere that auto-shuts-down the phone when the screen turns off? Otherwise I'm at a total loss...
Thanks in advance for any help!!
Here is one of two reviews from Amazon about this phone:
"Got in the infinity reboot issue right out of the box...a $1200+ phone, very disappointed .
Got it today on the release. Then start setup and update. Not even until all set up finished, it restarted first time. Then again in just about 15mins. Overall been through restart 12 times. Try hard reset and all other methods, not helping. Return....."
So, unless you are the one who left this review...you are not alone! This type of stuff makes me so disappointed!
Sounds like the reviewer on Amazon was having a different problem. Mine stays on perfectly fine as long as one is interacting with it--only shuts down/restarts if the screen turns off.
Given the variety of software states in which the problem occurs--vlank setup, full set-up, safe mode--seems like a rare hardware issue. As long as it can be replaced with a correctly functioning unit quickly, it's still the phone I want...
If not, I guess I ride out my LG V50 till it dies, and then quit using smart phones...
Having to ship it in for warranty repair. Seems like almost certainly a hardware problem--sounds like I "won" the lemon lottery. A bummer, but not an indictment of the phone generally.
But I'm still really digging the phone--when it works. Did a video A/B with my LG V50, and while it didn't strike me as miles better--it definitely was when full-screen. Not having to look at rounded corners and a notch is worth a lot to me. With font and display set to smallest settings, *love* the look and roominess of the screen.
I agree with not wanting notches, or punch holes...this is why I am interested in this phone...PLUS I truly miss having a notification LED. However, so far the reviews from end users/owners...not the "pro" reviewers on YouTube..is leaning towards the negative! My last three phones have been from OnePlus. Currently on the 8T. I know many have started to slam OnePlus for their practice of late patches and higher prices...but I have not had even ONE problem with any of the OnePlus phones I've had! They just work. I've had the 6, 7-Pro, and now the 8T. There's nothing out there that even interests me any longer that doesn't overheat, or freeze, or have unnecessary dedicated assistant buttons??? Disgusted with them all. I just might have to take a harder look at Apple!!!!
Outside of what appears to be a truly random and uncommon hardware issue that's affecting mine per this thread--I actually really loved the 1 mk iii so far.
I haven't had overheating issues, camera seemed excellent, loved the hardware build quality, *LOVE* having a proper screen again (including no notches, aspect ratio, and tons of room w/ fonts and appearance set to smallest). I will never buy a phone that doesn't have microSD support, and access on this phone is awesome (no tool needed).
I wouldn't be too quick to write it off--especially not for the likes of Apple, who provide a hugely compromised, feature-removing, closed-ecosystem product at an inflated price for what you get.
Keep in mind--it's the internet, so you're going to far disproportionatly have people needing to discuss problems. Folks for whom nothing goes wrong--for any product--won't tend to seek out places like this to say so. So I wouldn't let a really small sample of issues unduly color your view...
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Mikehbw said:
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
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Forgot to say there are others on here with similar issue, under random reboot thread.
After sending in for "repair" and receiving it back with no improvement (but "repaired"), Sony has finally agreed I'm due a replacement unit. Have shipped my first unit off, due to arrive to them next Wednesday. Will hopefully receive a properly-functioning replacement soon thereafter... Agree that, if the phone didn't have this bizarre issue, it would be great--very close to what I want in a phone (versus the myriad options out there that don't offer what I want, and insist on absurd design choices I detest).
So, we'll see. Certainly frustrating to have an issue like this on a phone that costs more than plenty of computers...
(To be clear, I had the issue literally every time, from the beginning, regardless of what I had/hadn't set up, installed, sim card/no sim card, micro SD/no micro SD, etc.).
I have Xperia™1 III but the phone is really stable for me, no random reboot. I have only heating issue. Xperia™ XZ2 Premium hasn't heat like this phone. My phone is Hong Kong device
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
jaseman said:
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
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I think you have been lucky
Like you I have never had a problem and been in IT since the early 80's but this isn't something that's has been moved over. Sadly, the phone behaves the same wether out of the box or fully migrated. In the PC world I saw something similar with overheating and poorly cooled AMD processors in the 90's and am wondering if this is a heat related component batch issue?
Sony need to get a grip on this sharpish or they will be looking at refunds, which is never good.
The reboots are caused by the fingerprint reader. My new phone would bootloop while fast charging if my one and only configuration after a factory reset was setting a fingerprint.
DO NOT SEND IT IN FOR A WARRANTY REPAIR - - IT WILL GET WORSE
Get a refund.
First, Sony sent it to SBE with FedEx Ground, which currently takes about 2 weeks.
Second, SBE returned it bricked and voided my warranty. They said I flashed it but I had sent it in new and unmodified. I didn't even think they returned my own phone back because it had a UK/EU label and destroyed firmware. Sony Support would no longer help me because I was no longer a customer. SBE insisted I was a firmware flasher that deserved nothing. I ran EMMA and it showed my phone IMEI, locked bootloader, and stock firmware.
I finally found somebody on Sony Support who would give me an RMA. Maybe it was their mistake, but I wasted no time shipping it back. I'm doing a credit card charge reversal if I get any more crap from Sony/SBE.
I have spoken to Sony UK tech support and they have confirmed there is a reboot issue with some1iii's. Apparently, second line technical support have identified the issue (software) and there will be a revision released to cure this. When pressed, they couldn't give me a date for this and were a little vague. I was advised to return to my supplier for a refund.
Not good on a phone costing £1200 and surprised they haven't got their act together more quickly. They seem to be struggling getting phones shipped presently and my supplier has confirmed a 14 day wait if I want to re-order. I don't know if this is just poor advanced planning by Sony UK or if this is a Sony global problem trying to get hold of the components for manufacture.
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
Good to know there's some awareness now on Sony's part of this issue, and a plan yo resolve it via software (?). If the second unit I get has the same issue, I guess I'll wait a bit for that aoftware resolution--but deeply hoping I won't have the issue again.
I will say, I believe I tested not registering any fingerprints on at least one of the numerous factory resets I tried, and I believe the issue still occurred--had seen threads of similar issues stemming from the fingerprint reader on other manufacturer's phones, so tried to rule it out...
The original phone I got back from SBE wasn't bricked, it just wasn't in any way improved. Fortunately Sony didn't make any weird claims that I'd done anything wrong (I wouldn't know how to mess with "rooting" or whatever--no interest/need to). It was delivered to Sonyin San Diego by FedEx today--so hoping my replacement unit ships in the next day or two...
Mikehbw said:
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
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Agreed. With LG gone, I really want the Xperia 1 iii to pan out--only phone that has microSD, no notches/currves/radiused corners, a hogh-res screen, and a headphone jack. If I can't get one to work properly, I'll probably just buy another LG V50, second-hand.