Low retention and difficult conversion are huge headaches for operations personnel, who often find it difficult to pay for what they have lost. For example, following user churn, the recall rate may not be satisfactory, and costs are high.
Regardless of whether the users can be converted into paying users or eventually be churned, their choice is directly related to their attributes and behaviors in the early stage. Based on such data, HUAWEI Prediction uses AI algorithms to lock users who are likely to churn or pay fees in advance, and then implements targeted measures to extend the user lifecycle and boost the payment conversion rate.
HUAWEI Prediction can help you by: focusing on churn and payment conversion, offering two core operation scenarios, and performing multi-dimensional target audience predictions. It supports multi-touch operations for predicted audience through Push Kit and App Messaging.
This powerful service has drawn acclaim from developers, ever since it was launched. This article shares some key tips that can help you make the most out of HUAWEI Prediction during daily operations.
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Question 1: What can I do with predicted audience results?
Audience predictions work seamlessly with other growth services provided by AppGallery Connect, such as Push Kit, App Messaging, and Remote Configuration.
For example, you can use Push Kit to push promotional messages, such as new game versions or online gifts to users with a high churn probability, to keep users active and prevent churn. To implement this function, just select your preferred option under Prediction users on the Push Kit page of AppGallery Connect. Likewise, other services, such as Remote Configuration and App Messaging, can also use this method to filter audiences and reach target users.
Question 2: How can I assess the accuracy of prediction results?
The true positive rate and false positive rate displayed on the prediction details page show you an overall prediction result. The true positive rate is the ratio of the number of positive samples correctly predicted by the model to the actual number of positive samples, while the false positive rate is the ratio of the number of negative samples incorrectly predicted by the model to the actual number of negative samples.
For example, in payment prediction, the true positive rate indicates the ratio of paying users correctly predicted by the model to the total paying users. The false positive rate indicates the ratio of the non-paying users incorrectly predicted to be paying users by the model to the total number of non-paying users. The higher the true positive rate, the lower the false positive rate, and the more accurate a prediction result is.
Question 3: Why are prediction tasks unsuccessful after the prediction service is enabled?
This issue relates to the principle behind Prediction. The prerequisite for running a prediction task is that your app reports user attributes and behavior data through HUAWEI Analytics. Therefore, before using Prediction, you'll need to enable HUAWEI Analytics and integrate the HMS Core SDK to ensure that the corresponding user behavior data is reported.
For example, many developers report that payment and return predictions garner no results. This is because results are dependent on whether your app reports payment events. Prediction results can be generated only when sufficient payment events are reported to support prediction model training, for example, the INAPPPURCHASE event.
Question 4: How can I use the custom prediction task?
In addition to the preset churn, payment, and return scenarios, there's a custom prediction task that can help you out in other prediction scenarios. You can specify your prediction task for user behavior based on your specific product operations requirements.
For example, for a game app, operations personnel may focus on the probability that players complete a level. In this case, you can create a custom prediction task by using the game level completion as a target prediction event. For more details, please refer to Customizing a Prediction Task.
This article has provided some answers to frequently asked questions about Prediction. We'll continue to release more articles that delve into the Prediction service. In the meantime, you can also click here to learn more about the service.
To learn more about DTM, click here.
For more details, you can go to:
Reddit to join our developer discussion
GitHub to download demos and sample codes
Stack Overflow to solve any integration problems
Original Source
Related
HUAWEI Analytics Kit, our one-stop analytics platform, provides developers with intelligent, convenient, and powerful analytics capabilities, so you can optimize your apps' performance and identify effective marketing channels. With the newest version, Analytics Kit 5.0.5, we've added new functions like e-commerce analysis, gaming industry analysis, marketing attribution analysis, and install referrer analysis, to meet the data analysis requirements of developers across a huge range of industries. Let's take a closer look at these updates.
Streamline your data with e-commerce industry analysis
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We’ve added two new sections to reports, giving you useful data such as core sales indicators and sales conversion rates:
Product sales analysis: Shows the GMV, order quantity, number of users who made purchases, details page views, payment conversion rate, and refund data. You can also filter sales data by time segment, app, user attribute, and audience.
Product category analysis: Shows the total purchases, number of users who made purchases, and sales for each product category. You can also add additional filters.
Understand players' behavior with gaming industry analysis
Gaming industry analysis provides you with data such as core revenue indicators and user analysis, so you can measure your game's overall performance and identify opportunities for growth.
Game top-up analysis: Shows changes in indicators such as average revenue per paying user, average revenue per active user, top-up payment rate, top-up user level, and top-up user retention rate.
Virtual currency analysis: Shows the number of new users consuming virtual currency and the consumption of virtual currency. You can also drill down by app, user attribute, and audience.
Levels and items: Shows data about leveling up and usage of items by user level.
User analysis: Shows the number of users and total consumption by consumption range, as well as play time and payments for new users and active users.
See which marketing channels work with marketing attribution analysis
The marketing attribution report measures the degree to which a push message contributes to a target conversion event, and helps you optimize your push messages.
See where your users come from with install referrer analysis
By configuring matching and parsing rules for an install referrer, you can obtain its attribution report, which tells you where your newly subscribed users have come from. You can then tailor your approach for users from different sources.
We're always finding ways to provide you with intelligent, convenient, and secure data analytics services, and are now exploring specific scenarios based on Huawei's "1+8+N" ecosystem, to help you develop apps according to what users want.
Want to find out more about Analytics Kit? Detailed guides are available on the HUAWEI Developers website. If you have any questions during the integration process, you can submit a service ticket online to consult our technical personnel.
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Why is the user churn rate so high?
How can I prevent user churn?
How can I maximize the value of retained users? All are common challenges faced by app operations teams.
This means that increasing the user retention rate by just 5%, can lead to a staggering 95% increase in revenue. Therefore, operations work is largely dedicated to retaining users and maximizing their value.
How to detect user churn risks in a timely manner and formulate a targeted user operations strategy? As user acquisition costs have increased, many enterprises have adjusted their operations strategy from extensive traffic diversion to refined operations. However, this new paradigm has led to new challenges related to user retention, and "bottleneck" effects that can hinder payment conversion rates. That's where HUAWEI Prediction comes into the picture.
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What Is HUAWEI Prediction?
HUAWEI Prediction anticipates the precise target audiences, by utilizing machine leaning technologies that harness the data-driven user behavior and attributes analysis in HUAWEI Analytics. The service can accurately predict churned users, paying users, and return users, providing invaluable insight on your app's user base.
1. Predicting Churned Users
For many companies, user operations are simply a repetitive cycle, which consists of: defining users who have not signed in or made any purchases over a specific period of time as churned users, strategizing to win them back, and pushing messages or sending SMS messages to reach them. These actions can be reckless, as the causes of user churn are not yet clear, and simply delivering coupons or specific messages is insufficient, and can even backfire. Users have grown accustomed to ignoring messages that they receive from apps.
Effective strategies for retaining users
Rather than dedicating painstaking effort to win back churned users, it would be far better to predict user churn in advance, so that you could take proactive measures to retain users who are at risk of being lost. For example, if a user has been active over the past week but is predicted to be inactive or to uninstall the app, they will be defined as having high churn risk. Then it's a matter of identifying common attributes for such likely-to-churn users (device model, location, etc), as well as identifying metrics (recent app usage, total page views, etc.). HUAWEI Prediction mines the vast array of available data for you,and applies its in-depth insights into likely-to-churn user behavioral characteristics, so that you can adjust your operations strategy in a proactive manner, to reach them more effectively.
2. Predicting Paying Users
2. Predicting Paying Users
Product monetization capabilities are important in determining whether a product will be successful in the long run. In recent years, apps have tried a wide range of promotional activities, such as free service trials, membership benefits, coupons, joint membership models, and even online & offline promotions. The ultimate goal of all of these costly operations is to get users to pay for services.
Methods for boosting the payment conversion rate
First, it's important to target the audience that will make payments in the future. For example, you can use user payment data from the previous two weeks to build a model, and use the model to predict the probability that active users from the past week will pay fees in the following week. This enables you to conduct refined operations that target these specific users, such as optimizing the product purchasing experience and sending discount coupons.
HUAWEI Prediction is designed to do just this. It obtains insight into user behavior to predict audiences that demonstrate a high payment probability, and identifies the detailed attributes of the audience, such as the geographic and device model distributions. You can then use this high-level analysis to allocate resources in an optimal manner, thereby ensuring that the payment conversion rate is maximized.
3. Predicting Return Users
Due to high costs of acquiring new users, extracting full value from all existing users throughout the entire lifecycle, and winning back former users are all key to turning a profit. A satisfied user will repeatedly use your service, and conduct new transactions on a regular basis. A higher return rate indicates greater user loyalty, and loyal users can help bring in new users.
How to attract users to return for purchases?
Just like with predicting paying users, predicting return users can help you boost payment conversions from paying users on a continual basis, with targeted operations actions. Users who have been more recently active are naturally more likely to make payments. You can thus set a condition for users with a high return possibility, as historical paying users who have been active over the most recent week.
HUAWEI Prediction can help you make accurate predictions, which enables you to formulate precise marketing strategies to target specific users, and then see these strategies through, whether this involves pushing greetings to existing users, or configuring discount packages for members. Relying on such data-driven operations can lead to outsized benefits, in terms of both payment conversion and user loyalty.
How can I enable HUAWEI Prediction?
To enable the Prediction service, simply click Enable now on the service page.
HUAWEI Prediction is dependent on the user behavioral data and attributes reported by HUAWEI Analytics Kit. Therefore, before enabling the Prediction service, you'll need to enable HUAWEI Analytics and integrate the Analytics SDK, to ensure that enough events are reported to support the execution of prediction tasks.
For details about the integration procedure, please refer to the following documents:
Android:
https://developer.huawei.com/consum...tegrating-sdk-0000001050161876?ha_source=hms1
iOS:
https://developer.huawei.com/consum...tegrating-sdk-0000001050168479?ha_source=hms1
Web:
https://developer.huawei.com/consum...tegrating-sdk-0000001051065743?ha_source=hms1
HUAWEI Prediction helps anticipate potential user behavior in advance, providing in-depth insight into target users, and facilitating the efficient allocation of resources, to create maximum value.
For more details about HUAWEI Prediction, and how to get started, please refer to our online materials.
Anticipate user behavior to implement refined operations.
Any of this sound familiar?
Users are difficult, costly to acquire, and even harder to retain.
There are a lot of active users, but none are paying users.
It is really hard to optimize operations to give users a pleasant journey using my product.
Fortunately, there's HUAWEI Prediction, which can lend you a hand.
What Is Prediction?
The Prediction service precisely forecasts the behavior of target audiences by utilizing machine learning technologies that harness the data-driven user behavior and attributes analysis in HUAWEI Analytics. It can also help you carry out and optimize operations, boosting user retention and conversion dramatically.
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1. Identifying User Churn Risks and Improving User Retention
When your app is at risk of user churn related to user experience or the competition, you can predict users who are likely to churn in the next week based on user behavior data prepared in advance, prepare promotional activities designed to win-back such users, and activate other users to enjoy vastly more effective user retention.
1. Identifying User Churn Risks and Improving User Retention
When your app is at risk of user churn related to user experience or the competition, you can predict users who are likely to churn in the next week based on user behavior data prepared in advance, prepare promotional activities designed to win-back such users, and activate other users to enjoy vastly more effective user retention.
2. Predicting Potential Paying Users and Increasing Conversion
The Prediction service precisely segments users who may purchase products over the next week, and automatically creates clearly-defined audiences. Operations personnel can formulate targeted marketing policies or optimize the payment process for the audiences. For example, they can offer personalized operations such as ad-free purchases and time-limited discounts to such users to boost revenue to new heights.
3. Predicting Potential Return Users and Reducing Customer Acquisition Costs
Prediction can also help you predict the audience with a high return potential over the next seven days, and formulate precise marketing policies for these users, such as pushing greetings to existing customers and configuring discount packages for members, to improve payment conversion and cultivate user loyalty.
Advantages
1. Accurate prediction models: Utilize cutting-edge machine learning technologies to train models that automatically link time series with user characteristics, for enhanced prediction accuracy.
2. In-depth insights into target audiences: Understand audiences' preferences by analyzing user attributes, behavior, and other metrics, to pursue optimal, data-driven strategies at all times.
3. Open audience operations: Open up audience predictions to such services as Push Kit, A/B Testing, and Remote Configuration, to help your business grow.
4. Rapid task creation: Create predictions for a diverse range of conversion events, and optimize prediction models to generate more accurate results.
Case Study
[Background]
A game app has a high user churn rate. Its development team hopes to identify potential churn users in advance, and then retain them in time.
[Solution]
HUAWEI Prediction helps identify users with high churn potential and determine the attributes they hold in common. By working with other AppGallery Connect services, notably Remote Configuration, Prediction saves these users as an audience, and conducts targeted operations.
More information abour Prediction
An app's ability to retain users has a major impact on its profitability. Retaining users has always been a major challenge for developers, given the presence of competitor apps, and the willingness of today's users to shop around to find the best possible experience.
Therefore, developers have needed to invest more in marketing in order to acquire users. Furthermore, paid traffic has proved even harder to retain, as such users do not tend to install apps solely based on their original needs. Fortunately, there are effective ways to prevent user loss and maximize the value of paid traffic.
This article will highlight a few case studies which illustrate how the Prediction service can help you predict user loss and retain users.
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The figure above shows how a game app was able to improve its user retention, by following just a few steps in the Prediction service. The app's original retention rate was low, and thus its developers enabled the Churn prediction model in Prediction to identify users who demonstrated a high churn probability. They then utilized Prediction to gain actionable insights into the characteristics and behavior of these users, saved them as an audience, and then pushed tailored messages to engage with them on a more targeted basis. This process can be broken into several different stages, and we'll address the key stages for the Prediction service.
1. Precise user targeting
If a user is about to churn, they will likely become less active. The user's activity can be measured based on behavioral data, such as the daily launch rate, launch frequency, and use duration.
Let's take ARPG games as an example. Typical active players of such games tend not to launch the game many times a day, but will stay in the game for relatively lengthy periods of time after each launch. For games in this genre, we regard players who launch the game 2-3 times and play about 5 rounds a day as active players. If an active player has not launched the game very often over the course of a week, or even failed to sign in for two consecutive days, the Prediction service, based on the churn prediction model trained via machine learning, will determine that the player has a high churn probability in the next week.
The Prediction service uses the active user data over the most recent two weeks to train the churn prediction model, which is used to predict the probability that active users of the app in the past week will be lost during the next week. It's important to note that users who are inactive the next week, or uninstall the app are considered churned users.
The Prediction service does not require any high-level algorithm expertise to implement user targeting. Instead, prediction tasks are automatically executed in the background on a daily basis.
2. In-depth insights into audiences
For a targeted audience, the attributes and behavioral characteristics are analyzed, in order to implement a more actionable operations plan for better user retention.
*The data provided is for your reference only.
*The data provided is for your reference only.
This figure is an example of the background data in the Prediction service. It shows that users with high churn probabilities still have game sessions from the past seven days, though these are infrequent. In addition, Prediction enables you to query such users by device model, making it easier to reach them via periodic message pushing, in HUAWEI Push Kit, which users their most recent usage times.
3. Reaching users more effectively
For a targeted audience whose characteristics have been learned, you'll need to implement the right measures to retain its users. HUAWEI Push Kit, mentioned above, is the most handy method for doing so.
An audience generated by the Prediction service can be directly applied by HUAWEI Push Kit to target users. In the case of retention, push messages are sent specifically to users who demonstrate high churn probabilities. Common examples of this include the pushing of time-limited game gift packages, new game characters skills, and even simple greetings.
Prediction tasks incorporate data that is updated on a daily basis. As a result, push messages can be sent periodically to continuously engage recent users with high churn probabilities.
Acquiring traffic is more challenging than ever, but thanks to intelligent data technologies, you can now conduct refined operations that help you extract the most value from existing users. The Prediction service and Push Kit are indispensable for helping enterprises effectively improve ARPU, while also promoting digitization and intelligence across the board.
To learn more about Prediction, please visit our official website.
For more details, you can go to:
l Our official website
l Our Development Documentation page, to find the documents you need
l Reddit to join our developer discussion
l GitHub to download demos and sample codes
l Stack Overflow to solve any integration problems
Original Source
In the information age, the external market environment is constantly changing and enterprises are accelerating their digital marketing transformation. Breaking data silos and fine-grained user operations allow developers to grow their services.
In this post, I will show you how to use the prediction capabilities of HMS Core Analytics Kit in different scenarios in conjunction with diverse user engagement modes, such as message pushing, in-app messaging, and remote configuration, to further service growth.
Scenario 1: scenario-based engagement of predicted user groups for higher operations efficiency
Preparation and prevention are always better than the cure and this is the case for user operations. With the help of AI algorithms, you are able to predict the probability of a user performing a key action, such as churning or making a payment, giving you room to adjust operational policies that specifically target such users.
For example, with the payment prediction model, you can select a group of users who were active in the last seven days and most likely to make a payment over the next week. When these users browse specific pages, such as the membership introduction page and prop display page, you can send in-app messages like a time-limited discount message to these users, which in conjunction with users' original payment willingness and proper timing can effectively promote user payment conversion.
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* The figure shows the page for creating an in-app message for users with a high payment probability.
Scenario 2: differentiated operations for predicted user groups to drive service growth
When your app enters the maturity stage, retaining users using the traditional one-style-fits-all operational approach is challenging, let alone explore new payment points of users to boost growth. As mentioned above, user behavior prediction can help you learn about users' behavior willingness in advance. This then allows you to perform differentiated operations for predicted user groups to help explore more growth points.
For example, a puzzle and casual game generates revenue from in-app purchases and in-game ads. With a wide range of similar apps hitting the market, how to balance gaming experience and ad revenue growth has become a major pain point for the game's daily operations.
Thanks to the payment prediction model, the game can classify active users from the previous week into user groups with different payment probabilities. Then, game operations personnel can use the remote configuration function to differentiate the game failure page displayed for users with different payment probabilities, for example, displaying the resurrection prop page for users with a high payment probability and displaying the rewarded ad page for users with a low payment probability. This can guarantee optimal gaming experience for potential game whales, as well as increase the in-app ad clicks to boost ad revenue.
* The figure shows the page for adding remote configuration conditions for users with a high payment probability.
Scenario 3: diverse analysis of predicted user groups to explore root causes for user behavior differences
There is usually an inactive period before a user churns, and this is critical for retaining users. You can analyze the common features and preferences of these users, and formulate targeted strategies to retain such users.
For example, with the user churn prediction model, a game app can classify users into user groups with different churn probabilities over the next week. Analysis showed that users with a high churn probability mainly use the new version of the app.
* The figure shows version distribution of users with a high churn probability.
The analysis shows that the churn rate is higher for users using the new version, which could be because users are unfamiliar with the updated gameplay mechanics of the new version. So, what we can do is get the app to send messages introducing some of new gameplay tips and tricks to users with a high churn probability, which will hopefully boost their engagement with the app.
Of course, in-depth user behavior analysis can be performed based on user groups to explore the root cause for high user churn probability. For example, if users with a high churn probability generally use the new version, the app operations team can create a user group containing all users using the new version, and then obtain the intersection between the user group with a high churn probability and the user group containing users using the new version. The intersection is a combined user group comprising users who use the new version and have a high churn probability.
* The figure shows the page for creating a combined user group through HUAWEI Analytics.
The created user group can be used as a filter for analyzing behavior features of users in the user group in conjunction with other analysis reports. For example, the operations team can filter the user group in the page path analysis report to view the user behavior path features. Similarly, the operations team can view the app launch time distribution of the user group in the app launch analysis report, helping operations team gain in-depth insights into in-app behavior of users tending to churn.
And that's how the prediction capability of Analytics Kit can simplify fine-grained user operations. I believe that scenario-based, differentiated, and diverse user engagement modes will help you massively boost your app's operations efficiency.
Want to learn more details? Click here to see the official development guide of Analytics Kit.