AARRR — short for acquisition, activation, retention, referral, and revenue — is a key operations model, where acquisition, as the very start, greatly affects how users will be converted. You may have tried different methods to improve the acquisition effect, user engagement, and user retention, but to no avail. So, what else can you do?
With the payment analysis report in Analytics Kit 6.0.0, you can analyze the behavior of your users by referring to data such as their payment frequency and preference. By combining this function with other analytical models in the kit, you'll have an array of data to work and plan from for higher revenue.
Enticing Users to Pay QuicklyThe first payment made by a user is the most significant as it implies they are satisfied with the app — but it is a process that can take some time.
This process inevitably varies app by app, so we can only touch on how to guide quick user payments in general.
Identifying common events that lead to the first payment
Sign in to AppGallery Connect. Find your project and app, and go to HUAWEI Analytics > Audience analysis. Create an audience of users who made the first payment. Then, check the report for this audience to identify the functions they frequently use. Let's say for an education app, most users tend to search for or share a course before making their first payment.
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* For reference only
Go to Payment analysis. Under Add filter, select the audience just created. Then, the report will present data about this audience, allowing us to optimize our operations strategies.
Leading non-paying users to frequently used or core functions
As mentioned above, the course searching and sharing functions most likely lead users to make their first payments. We can therefore guide users to use these functions more often. Or, we can send non-paying users push notifications that introduce the functions in detail, to guide such users to use them.
Increasing the ARPU & Payment RateIncreasing the average revenue per user (ARPU) and payment rate is important for boosting total user payment. To this end, we need to implement different operations strategies for different audiences, which can be created using the RFM model. The reason is simple: user payments vary by their payment abilities and preferences.
Determining users' paying habits
Go to Payment analysis. The report here shows changes in the paying users and the amount they pay. Using the filter and comparison analysis functions, we can easily locate the paying habits of different audiences.
* For reference only
If we find that most high-paying users are active users in Beijing, we can specifically target them with campaigns to make recurring payments.
Making audience-specific strategies
We can first segment users into different audiences by using the RFM model.
R: Recency, indicating the last consumption users made before the data collection date. It can be used to measure the user consumption period.
F: Frequency, indicating the consumption times of users in a given period
M: Money, indicating the consumption amount of users in a given period
* For reference only
After creating audiences, we can send them coupons or different push notifications with content that interests them, such as membership-related campaigns and promotions including price-break discounts.
In short, targeted operations based on analysis of how different audiences make payments in the app can help improve payment-related indicators and ROI.
To learn more, click here to get the free trial for the demo, or visit our official website to access the development documents for Android, iOS, Web, and Quick App.
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Related
HUAWEI Analytics Kit, our one-stop analytics platform, provides developers with intelligent, convenient, and powerful analytics capabilities, so you can optimize your apps' performance and identify effective marketing channels. With the newest version, Analytics Kit 5.0.5, we've added new functions like e-commerce analysis, gaming industry analysis, marketing attribution analysis, and install referrer analysis, to meet the data analysis requirements of developers across a huge range of industries. Let's take a closer look at these updates.
1.1 Streamline your data with e-commerce industry analysis
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We’ve added two new sections to reports, giving you useful data such as core sales indicators and sales conversion rates:
Product sales analysis: Shows the GMV, order quantity, number of users who made purchases, details page views, payment conversion rate, and refund data. You can also filter sales data by time segment, app, user attribute, and audience.
Product category analysis: Shows the total purchases, number of users who made purchases, and sales for each product category. You can also add additional filters.
1.2 Understand players' behavior with gaming industry analysis
Gaming industry analysis provides you with data such as core revenue indicators and user analysis, so you can measure your game's overall performance and identify opportunities for growth.
Game top-up analysis: Shows changes in indicators such as average revenue per paying user, average revenue per active user, top-up payment rate, top-up user level, and top-up user retention rate.
Virtual currency analysis: Shows the number of new users consuming virtual currency and the consumption of virtual currency. You can also drill down by app, user attribute, and audience.
Levels and items: Shows data about leveling up and usage of items by user level.
User analysis: Shows the number of users and total consumption by consumption range, as well as play time and payments for new users and active users.
1.3 See which marketing channels work with marketing attribution analysis
The marketing attribution report measures the degree to which a push message contributes to a target conversion event, and helps you optimize your push messages.
1.4 See where your users come from with install referrer analysis
By configuring matching and parsing rules for an install referrer, you can obtain its attribution report, which tells you where your newly subscribed users have come from. You can then tailor your approach for users from different sources.
We're always finding ways to provide you with intelligent, convenient, and secure data analytics services, and are now exploring specific scenarios based on Huawei's "1+8+N" ecosystem, to help you develop apps according to what users want.
Want to find out more about Analytics Kit? Detailed guides are available on the HUAWEI Developers website.
HUAWEI Analytics Kit, our one-stop analytics platform, provides developers with intelligent, convenient, and powerful analytics capabilities, so you can optimize your apps' performance and identify effective marketing channels. With the newest version, Analytics Kit 5.0.5, we've added new functions like e-commerce analysis, gaming industry analysis, marketing attribution analysis, and install referrer analysis, to meet the data analysis requirements of developers across a huge range of industries. Let's take a closer look at these updates.
Streamline your data with e-commerce industry analysis
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We’ve added two new sections to reports, giving you useful data such as core sales indicators and sales conversion rates:
Product sales analysis: Shows the GMV, order quantity, number of users who made purchases, details page views, payment conversion rate, and refund data. You can also filter sales data by time segment, app, user attribute, and audience.
Product category analysis: Shows the total purchases, number of users who made purchases, and sales for each product category. You can also add additional filters.
Understand players' behavior with gaming industry analysis
Gaming industry analysis provides you with data such as core revenue indicators and user analysis, so you can measure your game's overall performance and identify opportunities for growth.
Game top-up analysis: Shows changes in indicators such as average revenue per paying user, average revenue per active user, top-up payment rate, top-up user level, and top-up user retention rate.
Virtual currency analysis: Shows the number of new users consuming virtual currency and the consumption of virtual currency. You can also drill down by app, user attribute, and audience.
Levels and items: Shows data about leveling up and usage of items by user level.
User analysis: Shows the number of users and total consumption by consumption range, as well as play time and payments for new users and active users.
See which marketing channels work with marketing attribution analysis
The marketing attribution report measures the degree to which a push message contributes to a target conversion event, and helps you optimize your push messages.
See where your users come from with install referrer analysis
By configuring matching and parsing rules for an install referrer, you can obtain its attribution report, which tells you where your newly subscribed users have come from. You can then tailor your approach for users from different sources.
We're always finding ways to provide you with intelligent, convenient, and secure data analytics services, and are now exploring specific scenarios based on Huawei's "1+8+N" ecosystem, to help you develop apps according to what users want.
Want to find out more about Analytics Kit? Detailed guides are available on the HUAWEI Developers website. If you have any questions during the integration process, you can submit a service ticket online to consult our technical personnel.
I'm interested in this topic. I think it will work out for you. My good buddies and I want to start a company where we will research small businesses to make accurate forecasts and help people. We're taking an example from a company that does Chemicals Industry Analysis. Because they make excellent and very accurate forecasts about the market, I think you should try doing research and forecasting too. Considering your technology, it would be great. I think you will make very accurate forecasts. I hope my information was valuable and exciting. I wish you success and a good mood.
Anticipate user behavior to implement refined operations.
Any of this sound familiar?
Users are difficult, costly to acquire, and even harder to retain.
There are a lot of active users, but none are paying users.
It is really hard to optimize operations to give users a pleasant journey using my product.
Fortunately, there's HUAWEI Prediction, which can lend you a hand.
What Is Prediction?
The Prediction service precisely forecasts the behavior of target audiences by utilizing machine learning technologies that harness the data-driven user behavior and attributes analysis in HUAWEI Analytics. It can also help you carry out and optimize operations, boosting user retention and conversion dramatically.
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1. Identifying User Churn Risks and Improving User Retention
When your app is at risk of user churn related to user experience or the competition, you can predict users who are likely to churn in the next week based on user behavior data prepared in advance, prepare promotional activities designed to win-back such users, and activate other users to enjoy vastly more effective user retention.
1. Identifying User Churn Risks and Improving User Retention
When your app is at risk of user churn related to user experience or the competition, you can predict users who are likely to churn in the next week based on user behavior data prepared in advance, prepare promotional activities designed to win-back such users, and activate other users to enjoy vastly more effective user retention.
2. Predicting Potential Paying Users and Increasing Conversion
The Prediction service precisely segments users who may purchase products over the next week, and automatically creates clearly-defined audiences. Operations personnel can formulate targeted marketing policies or optimize the payment process for the audiences. For example, they can offer personalized operations such as ad-free purchases and time-limited discounts to such users to boost revenue to new heights.
3. Predicting Potential Return Users and Reducing Customer Acquisition Costs
Prediction can also help you predict the audience with a high return potential over the next seven days, and formulate precise marketing policies for these users, such as pushing greetings to existing customers and configuring discount packages for members, to improve payment conversion and cultivate user loyalty.
Advantages
1. Accurate prediction models: Utilize cutting-edge machine learning technologies to train models that automatically link time series with user characteristics, for enhanced prediction accuracy.
2. In-depth insights into target audiences: Understand audiences' preferences by analyzing user attributes, behavior, and other metrics, to pursue optimal, data-driven strategies at all times.
3. Open audience operations: Open up audience predictions to such services as Push Kit, A/B Testing, and Remote Configuration, to help your business grow.
4. Rapid task creation: Create predictions for a diverse range of conversion events, and optimize prediction models to generate more accurate results.
Case Study
[Background]
A game app has a high user churn rate. Its development team hopes to identify potential churn users in advance, and then retain them in time.
[Solution]
HUAWEI Prediction helps identify users with high churn potential and determine the attributes they hold in common. By working with other AppGallery Connect services, notably Remote Configuration, Prediction saves these users as an audience, and conducts targeted operations.
More information abour Prediction
Your app's new users take one of two paths. Some uninstall or ignore your app after a few days, while others – retained users – continue to use it. The standard definition of user retention varies across different types of apps. For an e-commerce app, this depends on their repurchase rate; for a news app, the main indicator is news views; and for a social app, content creators are considered loyal. Therefore, let's first identify the key retention indicator for your app.
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*Retained users as presented in the retention analysis report (reference data only)
Once an app is released, its creator tends to put a lot of effort into user acquisition and activation. This is a period of increased number of new and engaged users. However, such users don't always stay as active or present, meaning that the app is neither attractive nor profitable. This is why fast user growth or high user engagement within a short period of time are not reflective of your app's competitiveness. Only retained users create constant value.
How then do we improve user retention?
Ø Find out where your retained users come from.
Let's say you advertised your short video app on major app stores. The app did acquire some new users due to the ads, but after a period of time, many of them were lost. How can you tell which channel was responsible for acquiring the ones that remain?
To evaluate core indicators like the number of new users and retained users acquired from each channel, you'll need quick access to such data.
HUAWEI Analytics Kit offers analysis reports on user data on demand. With this retention analysis feature, filter user growth or retention data by channel and time period. This gives you a birds-eye view of the acquisition channels that end up with more retained users. Focus on these channels when developing marketing strategies.
Ø Find your Aha moment.
An app's Aha moment is the key to user conversion — the point when users realize that the app satisfies their needs. A photo app user might like the photo they took with the app filter and decide to share it on social media, while a video app user might give a clip they like the thumbs up. This is when the user decides the app is of value and will continue to use it. Since the Aha moment is critical for retaining new users, how do you identify it?
The two steps are: grouping users into audiences, and analyzing behavior by specific audience.
l Save retained user in the retention analysis report as an audience in one click.
l Analyze user attributes and behavior in the audience analysis report. After configuring event tracking for your app, view the distribution of events where new users are retained and find the most popular feature among users.
Once you've found that Aha moment, promote it to your users through notifications or push messages. Prompting them to experience the feature will improve retention.
Ø Find out more about your retained users.
How do you reduce the churn that takes them away? The new and active user retention reports give you the number of daily retained users. Take immediate action if that number is declining.
Save the retained users at a specific day, week, or month as an audience with a single click. Then, view the user distribution of the audience you just created by event, system version, device model, and region. Finally, with the help of Push Kit, you'll be able to reach the audience precisely and incentivize them with gifts or coupons to make purchases.
Original Source
Want to optimize your app by knowing exactly what users want? Eager to enhance user loyalty through differentiated operations strategies? Analytics Kit can help you with its powerful audience analysis function. With it, you can identify users to perform targeted operations in an efficient manner.
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* Example of the audience analysis report
Let's see three methods to group users using the audience analysis function.
Method 1: Customizing an Audience with User Labels and Events
An audience can be created using various user labels and through events reported by the Analytics SDK. Suppose you want to target Huawei phone users that used your shopping app to purchase products at least twice in the last 30 days, but want to exclude users that have been inactive for the last two weeks. You can use labels and events to define such users as an audience in order to send them targeted push notifications or in-app messages.
* Example of creating an audience
Method 2: Creating an Audience by Importing a File
Analytics Kit 6.3.2 adds the audience import function. This function allows you to create audiences that cannot be created by using labels and events. To create such audiences, simply download and fill in the template, and then upload it.
For example, if you are running a large-scale operations campaign with online and offline payment channels, to analyze the payment habits of users who pay offline, you can use the import function to import such users as an audience. You can then use the filter function to analyze the behavior of users in the audience.
* Example of the audience analysis report
Method 3: Creating an Audience by Combining Existing Audiences
You can also create an audience by combining existing audiences, including preset audiences, audiences created by using the two aforementioned methods, and audiences predicted using the Prediction service.
Because users who display low activity levels are at high risk of churning, promoting user activity is a very important task. Creating audiences using existing audiences is a quick and easy way of refining your app operations to target users who are at the risk of churning.
Let's use the goal of increasing new user retention as an example. You can create an audience by combining two existing audiences: new users and users who become inactive after using your app for the first time. This allows you to send targeted promotions to such users to increase their retention rate using the SMS, Remote Configuration, and Push Kit services.
* Example of the audience analysis report
In addition to the three aforementioned methods, you can also create audiences based on the funnel analysis, retention analysis, and user lifecycle reports.
To learn more, click here to get the free trial for the demo, or visit our official website to access the development documents for Android, iOS, Web, Quick App, HarmonyOS, and WeChat Mini-Program.