So I bought my phone directly from oneplus..got the phone yesterday .. all I did was enabled developer and like a fool chose to 'switch kernel' ( honestly I'm not even sure as I was still sleepy but thought it should be safe) and it started to download and asked me if I wanted to reboot .. so I did and got the little error message ...
Now using platform tools I can see the phone but no matter what I try I can't get out of that error ...
Any idea how to fix this without having to deal with customers service ...
Also how long before THE ROM will be released.. or I only need the boot.img
Thank you
P.s. don't do what I did
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ibb.co
Ethanvio said:
So I bought my phone directly from oneplus..got the phone yesterday .. all I did was enabled developer and like a fool chose to 'switch kernel' ( honestly I'm not even sure as I was still sleepy but thought it should be safe) and it started to download and asked me if I wanted to reboot .. so I did and got the little error message ...
Now using platform tools I can see the phone but no matter what I try I can't get out of that error ...
Any idea how to fix this without having to deal with customers service ...
Also how long before THE ROM will be released.. or I only need the boot.img
Thank you
P.s. don't do what I did
Click to expand...
Click to collapse
I know dealing with tech support can be a pain, but when I've called 1+ they've always been very helpful. Some people haven't been so lucky, but I still recommend trying.
I just did that and they asked me if I want a new phone ... btw if you get sent any files from the tech guys .. please post them here
Ethanvio said:
I just did that and they asked me if I want a new phone ... btw if you get sent any files from the tech guys .. please post them here
Click to expand...
Click to collapse
Can this be considered my screw up and end up being charged for repairs ?
As of right now, your only option is to get your device repaired under warranty by OnePlus, since there's no unbrick tools for this phone and the remote service guys don't have the firmware files, at least not yet. When this happened to me, I started a repair on OnePlus' website and said that the error happened after installing a system update. I sent it back to OP and got it back a week later at no extra charge.
I should probably make a PSA about this...
lzgmc said:
As of right now, your only option is to get your device repaired under warranty by OnePlus, since there's no unbrick tools for this phone and the remote service guys don't have the firmware files, at least not yet. When this happened to me, I started a repair on OnePlus' website and said that the error happened after installing a system update. I sent it back to OP and got it back a week later at no extra charge.
I should probably make a PSA about this...
Click to expand...
Click to collapse
Did you get the same exact phone back in a repaired state, or did they send you a new phone? If the former, that means they have MSMDownload Tool available to them, but are not releasing it yet.
jilebi said:
Did you get the same exact phone back in a repaired state, or did they send you a new phone? If the former, that means they have MSMDownload Tool available to them, but are not releasing it yet.
Click to expand...
Click to collapse
They sent me the same phone after repairing it. I'm not sure when the remote service guys will get their hands on the MSM tools for this phone.
lzgmc said:
As of right now, your only option is to get your device repaired under warranty by OnePlus, since there's no unbrick tools for this phone and the remote service guys don't have the firmware files, at least not yet. When this happened to me, I started a repair on OnePlus' website and said that the error happened after installing a system update. I sent it back to OP and got it back a week later at no extra charge.
I should probably make a PSA about this...
Click to expand...
Click to collapse
Do you mind sharing how long it took you to have your phone back as in how many days .. if in are they using express delivery ...
When I spoke with the customer service person , she said 2 days for repairs
Ethanvio said:
Do you mind sharing how long it took you to have your phone back as in how many days .. if in are they using express delivery ...
When I spoke with the customer service person , she said 2 days for repairs
Click to expand...
Click to collapse
For me it took about a week from sending my device out to getting it back.
So 7 days ago they said they will send me labels so I can send the phone back .. and haven't got the labels yet so today I asked them for a remote session but they declined because my laptop can't see the phone .. however FASTBOOT sees it and can create dump log etc ...
Phone must be connected
Qualcomm HS-USB QDLoader 9008 mode not fastboot mode. Power off your phone press vol + - and connect to your pc. install drivers run msm tool
lzgmc said:
They sent me the same phone after repairing it. I'm not sure when the remote service guys will get their hands on the MSM tools for this phone.
Click to expand...
Click to collapse
Hey how long did it take for them to send you the labels .. I've waited 7 days before contacting them again today
nache2001 said:
Phone must be connected
Qualcomm HS-USB QDLoader 9008 mode not fastboot mode. Power off your phone press vol + - and connect to your pc. install drivers run msm tool
Click to expand...
Click to collapse
Thanks I will install the USB drivers ... I am a little confused as fastboot sees the darn thing
Ethanvio said:
Hey how long did it take for them to send you the labels .. I've waited 7 days before contacting them again today
Click to expand...
Click to collapse
Only took them a day or two after starting a repair. I'm not sure why it's taking them so long for you. Did you start a repair or contact support?
lzgmc said:
Only took them a day or two after starting a repair. I'm not sure why it's taking them so long for you. Did you start a repair or contact support?
Click to expand...
Click to collapse
Contact support ... I guess I'll wait two days and i will contact them again if I don't get it .. btw thanks for answering
I just got off the phone with tech support ( i am guessing in india) and just filled up the form for requesting remote service .. hopefully they will send me the link to download ..
After two attempts of them sending me shipping label that were unsuccessful ... lets see if this time will work ( its been 2 weeks with all the waste of time to get a shipping label that never came)
Dimitrimem said:
I just got off the phone with tech support ( i am guessing in india) and just filled up the form for requesting remote service .. hopefully they will send me the link to download ..
After two attempts of them sending me shipping label that were unsuccessful ... lets see if this time will work ( its been 2 weeks with all the waste of time to get a shipping label that never came)
Click to expand...
Click to collapse
Good luck in unbricking your phone! Let us know how it goes.
jilebi said:
Good luck in unbricking your phone! Let us know how it goes.
Click to expand...
Click to collapse
i will definitely upload the files once i get them .. based on my experience so far they forget to send .. so lets see .. i only spoke with them on monday ...
can anyone confirm how long it took to get the download link from the tech support guys after the initial conversation and after you filled the answers ?
Dimitrimem said:
can anyone confirm how long it took to get the download link from the tech support guys after the initial conversation and after you filled the answers ?
Click to expand...
Click to collapse
Usually one of two things will happen, depending on your support rep: After 3 or four days, they'll get back to you via the email you provided, or they completely forgot about your case. Ask the tech support guys again if they don't get back to you after 5 days.
Related
Hi
I installed the MIUI rom on my S2,and to cut a long story short i decided to change to another rom, due to the camcorder not working and the phone getting very hot.
I thought i would follow this guide theandroidsoul.com/how-to-install-android-2-3-2-on-samsung-galaxy-s-leaked-rom
I thought it looked nice an easy.
I followed the guide to the letter,and now my phone is dead.
It doesn't matter what button combo i try the phone wont switch on at all it is completely dead,the 3 button press,vol. down + Home + Power.
Volume UP or Down + power,the power button by itself,nothing will bring it back to life.
The battery at the time had 98% charge in it when it died.
The phone wont even show on the pc,nor will it charge through the pc or wall charger.
Is there anything i can do? Or is the phone dead?
I eagerly await your replies.
George
Brigton boy said:
Hi
I installed the MIUI rom on my S2,and to cut a long story short i decided to change to another rom, due to the camcorder not working and the phone getting very hot.
I thought i would follow this guide theandroidsoul.com/how-to-install-android-2-3-2-on-samsung-galaxy-s-leaked-rom
I thought it looked nice an easy.
I followed the guide to the letter,and now my phone is dead.
It doesn't matter what button combo i try the phone wont switch on at all it is completely dead,the 3 button press,vol. down + Home + Power.
Volume UP or Down + power,the power button by itself,nothing will bring it back to life.
The battery at the time had 98% charge in it when it died.
The phone wont even show on the pc,nor will it charge through the pc or wall charger.
Is there anything i can do? Or is the phone dead?
I eagerly await your replies.
George
Click to expand...
Click to collapse
You may need a jig to kick it into download mode.
Sent from my SPH-D710 using Tapatalk
Will that actually work mate?
George
This is because you have installed a Galaxy S ROM on a Galaxy SII. How you did not realize this is beyond me. Anyway, the only thing you can do is to order a USB Jig and see if that will put it into download mode. Otherwise, your phone is dead.
EDIT: To answer your question "Will that actually work", I don't think we can say for sure. I give it a 40% chance of working.
pemmarajut said:
This is because you have installed a Galaxy S ROM on a Galaxy SII. How you did not realize this is beyond me. Anyway, the only thing you can do is to order a USB Jig and see if that will put it into download mode. Otherwise, your phone is dead.
EDIT: To answer your question "Will that actually work", I don't think we can say for sure. I give it a 40% chance of working.
Click to expand...
Click to collapse
@pemmarajut
I never even noticed that mate until you pointed it out.....oh dearI guess that's what happens when your old
If a jig won't work will a samsung service centre get it working?
George
Well samsung service center will get it working since they have all the necessary tools to jtag it. You could make one too if you are well versed with hardware, just search it up. Anyways samsung service center might find out about the custom roms on your device so you will have to pay to get it repaired.
Yeah i know mate, I'm not bothered about paying for service center repair.
Anyone know how much Samsung take for JTagging a phone?(Is that the correct term?)
I will try the USB jig method first,I'll order one from the bay.
Many thanks for your help guys.
George
Right guys i had a look on ebay for the USB jig,and one guy says this in the item description:
"If your phone screen is always black, that is it does not
display the white Galaxy S/Samsung/AT&T logo
when you switch it on, then sorry, this jig will not help you."
Does that mean the jig wont work for my problem?
George
You shouldn't be installing a Galaxy S 1 rom on your SGS2..
doubt the "rom" flash killed it , what killed it probably was flashing the i9000 pit file.. meaning the jig wont help u at all, you need a jtag now.. build your own (hard) or Samsung service centre.
Yeah i know that now mate....It's an expensive painful lesson.It wont happen again.
George
Any guides on how to jtag bud,is it easy
Worst case scenario is the service center...Do you know how much samsung charge for this,is it very expensive?
Much obliged.
George
unleashed12 said:
doubt the "rom" flash killed it , what killed it probably was flashing the i9000 pit file.. meaning the jig wont help u at all, you need a jtag now.. build your own (hard) or Samsung service centre.
Click to expand...
Click to collapse
Brigton boy said:
Any guides on how to jtag bud,is it easy
Worst case scenario is the service center...Do you know how much samsung charge for this,is it very expensive?
Much obliged.
George
Click to expand...
Click to collapse
uhm i have no idea, ive only ever seen videos of the jtag, have no idea how you would even begin to build one... its like this http://www.youtube.com/watch?v=zN7le4GmxZs
Honestly!! id call samsung and pretend that i was updating my fw through kies and that happened, if you actually admit you were messing around in odin they will likely void your warranty and charge you.. Before anything else, call samsung first id say. much easier method than the jtag stuff.
I'm not the original owner of the phone mate,so a claim on warranty is out the window.
I don't mind paying for the service,after seeing how hard the Jtag thing is
I actually found that video that you linked too,after watching it i would say it's not a DIY job,not for me anyway.
The company in the video offers a JTag service for 75 bucks,just under £50,have you or anyone else heard of them before,would anyone recommend them,are they reliable,i would be grateful if anyone could advise me on using this service.
Cheers
George
Brigton boy said:
I'm not the original owner of the phone mate,so a claim on warranty is out the window.
I don't mind paying for the service,after seeing how hard the Jtag thing is
I actually found that video that you linked too,after watching it i would say it's not a DIY job,not for me anyway.
The company in the video offers a JTag service for 75 bucks,just under £50,have you or anyone else heard of them before,would anyone recommend them,are they reliable,i would be grateful if anyone could advise me on using this service.
Cheers
George
Click to expand...
Click to collapse
hmm, nah ive never really heard of them, id say just try to google the company and see if they are any good... the comments on the video seem pretty happy..\ then again, comments are just comments. Wonder how much Samsung would charge for the repair (seeing as you said you cant claim warranty, maybe they can repair for you) as it would be better than trusting some random third party.
unleashed12 said:
hmm, nah ive never really heard of them, id say just try to google the company and see if they are any good... the comments on the video seem pretty happy..\ then again, comments are just comments. Wonder how much Samsung would charge for the repair (seeing as you said you cant claim warranty, maybe they can repair for you) as it would be better than trusting some random third party.
Click to expand...
Click to collapse
Yes mate i know what you mean about third party repairers,I've had good experiences with most of them luckily.
I'm a bit dubious of sending the phone to the US (I'm in the UK) it's a long way.
I tried phoning the 2 service centers near me,but both are closedI'll contact them tomorrow,hopefully it wont be too expensive.
Much obliged for everyones help,i appreciate it guys.
Cheers.
George
hi there i had the same problem i flashed i9100 with i9000 pit and i got hard brick like you. I call to the service center and it would come about 100€. Then i found for mobiletechguy.com i send them the phone about ten days ago and in about 2 days ago i got their email that is completed and that they send the phone back to me, will see in about 2 or 3 days when i got it back.
Zgane said:
hi there i had the same problem i flashed i9100 with i9000 pit and i got hard brick like you. I call to the service center and it would come about 100€. Then i found for mobiletechguy.com i send them the phone about ten days ago and in about 2 days ago i got their email that is completed and that they send the phone back to me, will see in about 2 or 3 days when i got it back.
Click to expand...
Click to collapse
That's good to hear mate that the problem is fixable.
I hope you get your phone real soon.
George
Try another battery ? Sorry i think you need to call the service
Sent from my GT-I9100 using XDA App
Dude check this link out.Its a JTag service link and right down the bottom(almost) is a contact for United Kingdom.I got a i9000 done here in Spain for 35 euros.Worth a look.
http://www.jtagbox.com/riff-jtag-bo...-bricked-phone-riff-box-owners-list/#comments
yesterdayI tried to update my phone While doing the update the phone went to Emergency mode(Yellow Screen) and just hanged there. After waiting for an hour, I have plugged out the cable and tried to switch of the phone. the phone didn't switch off. I have taken out the battery and plugged it back in.
After this, the phone is not switching on at all. No display...not powering on.
I have seen some discussions suggesting to press 'Volume up' 'enter key' and power key while plugging in usb cable. Nothing seems to be working. Even when I connect the charger, it is not switching on. It used get little bit of heat when it was charging when it worked. But, no heat (or) no indication of charging at all now.
Could you please suggest what could be the issue how do I solve this the LG guys wont replace my phone cz i rooted it installed CM7 on it
(NOTE : I live in INDIA )
are you able to boot into emergency mode
long press (volup+back+power) all 3 buttons simulataneously.
Are you able to see yellow screen(emergency mode) after pressing this .
vvvRASvvv said:
yesterdayI tried to update my phone While doing the update the phone went to Emergency mode(Yellow Screen) and just hanged there. After waiting for an hour, I have plugged out the cable and tried to switch of the phone. the phone didn't switch off. I have taken out the battery and plugged it back in.
After this, the phone is not switching on at all. No display...not powering on.
I have seen some discussions suggesting to press 'Volume up' 'enter key' and power key while plugging in usb cable. Nothing seems to be working. Even when I connect the charger, it is not switching on. It used get little bit of heat when it was charging when it worked. But, no heat (or) no indication of charging at all now.
Could you please suggest what could be the issue how do I solve this the LG guys wont replace my phone cz i rooted it installed CM7 on it
(NOTE : I live in INDIA )
Click to expand...
Click to collapse
Your phone is bricked, and as far as I know it cant be fixed without taking it to a service center. But dont give up hope, since it doesn't even power on, there is no way they can find that you rooted or installed CM7. Trust me, the same thing happened to me once, and they fixed my phone for free. Just tell them phone isn't turning on. If they press for more details, tell them you tried to update through PC suite. Whatever happens dont mention about rooting or installing a custom ROM.
To avoid this happening again, dont pull out the battery while in emergency mode. Thats what bricked your phone.
Thank you for responding to my thread
emergency mode not opening tried all key combi
The LG guys fixed it for free ?? How do they do that if some 1 knows please post about it if any 1 from Lg technical department
You not try using KDZ Manager?, this tool is using for unbrick you Phone, search you the specific ".kdz" for you country or carrier and see search the tutorial on google i use the tool for udapte to 2.2.2 to 2.3.3 on my P500
vvvRASvvv said:
emergency mode not opening tried all key combi
The LG guys fixed it for free ?? How do they do that if some 1 knows please post about it if any 1 from Lg technical department
Click to expand...
Click to collapse
They will get it fixed for free,but believe me lg service centre is worse.So dnt expect your phone atleast 10 days after u give it to service centre.
With all due respect, I would like to suggest that doing a simple search on xda would have told you that your phone is BRICKED. Many others have bricked their phones before you
Sent from my LG-P500 using xda premium
Phone dead
Ok i gave my phone to LG service centre for replacement and that girl said to their other repair men that it will go for D.O. ( any one know is that DO ?)
The receptionist said it will take 15 days or more for my replacement
and on the Job sheet she wrote PHONE DEAD
I came across videos and gog's searches and found that dead phone can be resurrected using devices like :
1- RIFF box
2- ORT JTAG
3-Medusa BOX
and few other JTAG devices
I saw a vid on youtube where a guy resurrects dead samsung galaxy phone using 3 resistors in series conncetion and puting its both ends on the usb port of the mobile
I went to local electronic shop and no f**kin one had a transistor they said no no no to me
n i finally went to LG care game them the phone n said I want replacement.
( Oh god india is so horrible Even the LG care did have one of those Boxes to resurrect my phone )
Is it possible that they might refuse to replace the phone if they're unable to repair it?? just asking . I bought my phone 1 week back just 1 week = 7 days
On diwali ( it was my diwala actually )
i completely understand ur situation.. ( i bricked my phone while trying to play around with KDZ , on 20th oct)
however,I got my phone back from the service center yesterday. ( it took them jus 2 days to replace the pcb)
So don't worry, they'll replace the Pcb for you..and if your phone is in the warranty period, u won't have to pay for anything!!
vvvRASvvv said:
Ok i gave my phone to LG service centre for replacement and that girl said to their other repair men that it will go for D.O. ( any one know is that DO ?)
The receptionist said it will take 15 days or more for my replacement
and on the Job sheet she wrote PHONE DEAD
I came across videos and gog's searches and found that dead phone can be resurrected using devices like :
1- RIFF box
2- ORT JTAG
3-Medusa BOX
and few other JTAG devices
I saw a vid on youtube where a guy resurrects dead samsung galaxy phone using 3 resistors in series conncetion and puting its both ends on the usb port of the mobile
I went to local electronic shop and no f**kin one had a transistor they said no no no to me
n i finally went to LG care game them the phone n said I want replacement.
( Oh god india is so horrible Even the LG care did have one of those Boxes to resurrect my phone )
Is it possible that they might refuse to replace the phone if they're unable to repair it?? just asking . I bought my phone 1 week back just 1 week = 7 days
On diwali ( it was my diwala actually )
Click to expand...
Click to collapse
lol.... I can understand the diwala thing..... in which city u r living??
Sent from my LG-P500 using xda premium
fundoozzz said:
lol.... I can understand the diwala thing..... in which city u r living??
Sent from my LG-P500 using xda premium
Click to expand...
Click to collapse
im from bhubaneswar
I asked them for a replacement already
n that girl said to one of their technical guy that this phone will go fo DO or DOA something like that
vvvRASvvv said:
im from bhubaneswar
I asked them for a replacement already
n that girl said to one of their technical guy that this phone will go fo DO or DOA something like that
Click to expand...
Click to collapse
that's dead on arrival....
Optimus One
Mik's Cyanogenmod 6.5.8
24 days my phone not back yet QQ
service center guys said my phone has been accepted for replacement and they will send it . that service center guy said this to me in sucha way that i felt like they're go'nna take more days
I'm pissed almost 1 month no phone
any way i can get back at them ?? please suggest
we are on the same boat..... i have tried to update via kdz tool when i saw "V20C"... firmware.... and exactly same incident happend to me..... n now my phone is in the service center for 20+ days...... dont know when will i get... it...
i think flashing "V20C" via KDZ tool is very risky...
LG after sales in india suck man.....
i got my phone today.... they replaced its PCB free of cost..... my phone was once exposed to water... and the battery white bar turned red... and tey detected it ten also they replaced it for free.. hufff it took almost 1 month..... damn slow guys...
My phone was also bricked when i tried to update via KDZ updater.I handed over the phone to the LG service center and they replaced the PCB and got it back within 10 days.
I really dunno why the hell they changed the PCB after all the problem was with the RAW boot image.I came across ORT/JTAG stuffs to repair dead boot phones but i dunno how far it works...
now its more than 1 month and they service center guys keep saying me that your phone is in warehouse and you will get your phone shortly and they kep saying that after 4-5 days you ll get your phoen when ever i reach them .
last saturday i went to them and lashed about it . dunno for how llong i can keep my head cool my dad says get to consumer court if they dont give your phone by this month ( 2 months )
i'm very unhappy with their service
they took my whole package i.e. the phone the box and all the accessories and said that after depositing these you will get your mobile phone dispatched
vvvRASvvv said:
they took my whole package i.e. the phone the box and all the accessories and said that after depositing these you will get your mobile phone dispatched
Click to expand...
Click to collapse
you should talk to the service manager of your area.... in my case the service center refused to change the pcb but when i talked to service manager of my area they repaired my phone within 2 days...... get the no. from lg website by emailing them....
The same happened to my phone: hard brick, no signal of life, and they replaced the PCB, free of charge. But it took more than one month. So, be patient.
Ok guys, yes...I'm a noob...
I did a master reset on the phone and now I get nothing...
It won't turn on unless I plug it in to the charger.
When it does turn on, all I get is a few vibrations, and
the icons at the bottom light up.
I can get windows to see the two "drives" of the phone,
but they are empty (have 0 bytes if you right click and check properties. If you left click, it says please insert disc).
I've tried a new battery and my battery turns another phone on...
I've also tried two cables and two PCs.
It hasn't been rooted or messed with, the battery died and I went to charge
it and nothing...I left it on charge overnight and at least see a bit life.
Any ideas, or should I just send it on to HTC??
So that others have a better idea... can you get into hboot or fastboot?
try a nwe battery
xboarder56 said:
try a nwe battery
Click to expand...
Click to collapse
he said he already tried a new charged battery, so it can't be that. I'm thinking his phone's OS might be gone so he should probably installed a RUU or something.
In the dark...
Can't see anything come up on screen...
no idea what mode it's in, hboot, fastboot or anything ??!?!!
Think it might be possible to install just a stock (Tmobile) RUU?? If so, how ?????
karaokekarnival said:
Can't see anything come up on screen...
no idea what mode it's in, hboot, fastboot or anything ??!?!!
Think it might be possible to install just a stock (Tmobile) RUU?? If so, how ?????
Click to expand...
Click to collapse
if you can't get into hboot/fastboot (totally forgot which, basically same thing) then you can't do the RUU
Hmmm, OK
Do you think there is anything that I can do to get it running ??
And where do I find the thanks button ???
karaokekarnival said:
Do you think there is anything that I can do to get it running ??
And where do If ind the thanks button ???
Click to expand...
Click to collapse
if you rooted and custom recovery you could but right now you out of luck you gonna have to return
Duh, I found the thanks button !!!
I was afraid of that...guess I'll ship it off Monday. If anyone knows a way before then, let me know...can't hurt to try, eh ??
karaokekarnival said:
Duh, I found the thanks button !!!
I was afraid of that...guess I'll ship it off Monday. If anyone knows a way before then, let me know...can't hurt to try, eh ??
Click to expand...
Click to collapse
There isn't a way if your phone isn't detected or you can't get into hboot. Meaning you have no control over your phone to do anything.
Anyways, for htc warranty exchanges that is done with tmobile... they usually send you the phone first and then you send one back in return. Unless your policy is different. So i suggest you calling them immediately.
Update
I can go into control panel and "see" the phone listed in device manager under portable devices as "F" and "G". Click properties and they are found as HTC devices. Does this mean I can do anything to it? I just want my phone back working as fast as I can. Sending it in will take a while. I bought this phone for the camera. We have a 1 yr old and don't wanna miss the Christmas pics...
karaokekarnival said:
I can go into control panel and "see" the phone listed in device manager under portable devices as "F" and "G". Click properties and they are found as HTC devices. Does this mean I can do anything to it? I just want my phone back working as fast as I can. Sending it in will take a while. I bought this phone for the camera. We have a 1 yr old and don't wanna miss the Christmas pics...
Click to expand...
Click to collapse
are you on tmobile? they usually send within 2 days, their distribution center is in texas or something. I usually get it next day.
You said your screen doesn't turn on or doesn't show anything. It's gonna be hard to determine what you're doing even if you can run ADB to put it in oem fastboot and to flash a RUU that way. But it sounds like your display might be a problem too then. It'll be quicker to do an exchange. If you call in today, they'll probably ship it on monday and you'll get it wednesday latest. unless you have tmobile insurance plan. it should be next day and you'll get it tuesday.
Thanks
Well that might work for me then...can't hurt to give it a try.
Thanks a bunch for letting me know !!!
No problem, I had my fair share dealing with tmobile exchanges lol.
If you purchased directly from tmobile it should be very easy to do an exchange because your warranty is verified.
If you bought it off craigslist/ebay. sometimes the previous users used a different carriers that makes the warranty no longer verified. HOWEVER many customer reps will still try to process the exchange (you can determine by their upbeat personalities lol).
If you run into someone who won't do it, just call again and talk to another rep. Most of the time they will push it through because it's still a newly released phone.
Have you already contacted T-Mobile support? You'll have to talk to them anyway before they agree to replace your phone.
The reason I am asking this is because there might be an unpublished backdoor way to restore your device if your device is not completely (hardware-wise) dead. For example, Dell Streak has a complete firmware image on its internal SD card and you needed to somehow trigger an IPL routine to restore the device to its original condition.
I haven't heard of anything similar on HTC devices yet, but hey, it's just a thought. And if there actually is a way, and you are the first one to post it here, you'll be a hero!
ringochan said:
Have you already contacted T-Mobile support? You'll have to talk to them anyway before they agree to replace your phone.
The reason I am asking this is because there might be an unpublished backdoor way to restore your device if your device is not completely (hardware-wise) dead. For example, Dell Streak has a complete firmware image on its internal SD card and you needed to somehow trigger an IPL routine to restore the device to its original condition.
I haven't heard of anything similar on HTC devices yet, but hey, it's just a thought. And if there actually is a way, and you are the first one to post it here, you'll be a hero!
Click to expand...
Click to collapse
yeah we normally just flash a RUU, but you can't even see the screen, so we can't even be certain that we're in the correct modes to be flashing and stuff. because we require to ADB it to restart in fastboot, but we can't even see if its going to fastboot. or if it already is in fastboot to begin with, so we're not certain which commands to run with the screen being off. Well you can always try commands and it should only work in certain modes, but do you really want to do it blindly? I would rather just exchange the thing.
Not afraid to try....
Well, I can't use it as it is...exchange is a hassle even in 2-3 days. Can't do anything until tomorrow anyway. I was thinking today, I've heard they can port Android to iPhone...there's no fastboot there, is there ??? Soooooo, if it's turning on, I should be able to do something...I want my phone back !!!
Edit: I misunderstood the issue
Sent from my HTC Ruby using xda premium
Please share....
Snargaflab, please share, it might help me or others to think !!
Flashing green light ???
It is now turning on and has a flashing green light, does that mean anything??
After Flashing Latest CM10.1 to my S3 and using it for a while, I wanted to go back to stock. I flashed stock 4.1.2, rooted it and installed CWM successfully. After a while I noticed that CWM can not mount internal SD card, or recover a nandroid backup from it. I thought it is a partition issue, so i have decided to flash GT-I9300_mx_20120220.pit to my S3 with re-paration checked. ODIN started the process, Pass appeared with green background. Since then, the device wont start in any mode. I tried every key combination with no luck. Tried to connect the device to pc, same result; device is dead. Pulling battery also did not work.Anything I can do to turn on the device in to download mode at least? Please help me. I am from Lebanon; here all the phones are sold with no warranty, so returning it to Samsung wont solve the problem? any solution? Thank you.
This may help
http://forum.xda-developers.com/showthread.php?t=1916936
DSA said:
This may help
http://forum.xda-developers.com/showthread.php?t=1916936
Click to expand...
Click to collapse
This would have helped me in case i was able to boot my phone into download mode; which is not the case. The device does not start at all. Laying dead.
Thank you.
No power
No pit
No os
No Samsung service centre
It don't look good
DSA said:
No power
No pit
No os
No Samsung service centre
It don't look good
Click to expand...
Click to collapse
Not good at all
I'm should read about this before I make my statement but it's 4:46 in the morning and I can't get some sleep...that pit file flash....is it mandatory? To me it looks like your device murderer.
Sent from the little guy
gastonw said:
I'm should read about this before I make my statement but it's 4:46 in the morning and I can't get some sleep...that pit file flash....is it mandatory? To me it looks like your device murderer.
Sent from the little guy
Click to expand...
Click to collapse
no its not mandatory
no its not a 'device murderer'
his phone doesn't boot so he cant use that method anyway
Get some sleep dude
tryin' man, i'm tryin'
Thanks for the reply.
Sent from the little guy
Any possible solution? I really need my device back alive.
mhs888 said:
Any possible solution? I really need my device back alive.
Click to expand...
Click to collapse
Honestly?
Without the ability to send it back to Samsung, i think you may be screwed
However, there may be a person on here that has had the same issue and managed to fix it (but i doubt it) - be a bit more patient and see if anyone else comes into the thread :good:
DSA said:
Honestly?
Without the ability to send it back to Samsung, i think you may be screwed
However, there may be a person on here that has had the same issue and managed to fix it (but i doubt it) - be a bit more patient and see if anyone else comes into the thread :good:
Click to expand...
Click to collapse
Hope so; you gave me a small hope. where is that guy?
Contact samsung and claim wareanty because of Sleep of Death.
What you mean it's sold without warranty, that goes against consumers right.
(that's your line right there)
Sent from the little guy
gastonw said:
Contact samsung and claim wareanty because of Sleep of Death.
What you mean it's sold without warranty, that goes against consumers right.
(that's your line right there)
Sent from the little guy
Click to expand...
Click to collapse
90% of phones in Lebanon are sold through unauthorized sellers. If you want to buy it from Samsung agent here, you will end up paying $200 more. Bought my phone for $520, while it costs around $700 from authorized seller.
Is either that or a $200 + mobo replacement.
Sent from the little guy
Okay so I just got my new phone
And I noticed it was version 2.3.4
So I read about how to upgrade it to 2.3.6
so I did it with odin and when I started to process
it just froze and I unplugged my phone and turned it off
Then I tried to get it on again but that would not happen?
I also tried to get in download mode again that wont work either
Also when I plug my usb into the phone my computer wont regonize it
Is my phone dead now????
I just had it like for 1 day....
Please help me
remove the battery for a minute, but it back in and press vol down+home key+ power button... maybe it will work this way.
where did it freeze in odin?
did you had your drivers installed correctly?
gigeaky said:
remove the battery for a minute, but it back in and press vol down+home key+ power button... maybe it will work this way.
where did it freeze in odin?
did you had your drivers installed correctly?
Click to expand...
Click to collapse
My driver were installed correctly, before all the problems it would just show up on KIES
And im not really sure were it started to fail in Odin but it looked like odin stopped working and just froze so that's why I removed to usb and turned it off.
And I just tried to get in download mode again but no luck..
Keep trying to get into DL mode; remove battery - put it back in, hold home/vol down/power. Try a jig as well, if you can't get one easily there's a thread in General where people have offered to lend their jigs to other people, there might be someone near you with one.
If you can't get into DL mode & there's no other signs of life from the phone, it's a service centre job. If that happens, play dumb. Say as little as possible. You never know, you might blag it for warranty service/replacement (This is never guaranteed tho given you borked it & they're quite within their rights to charge you).
MistahBungle said:
Keep trying to get into DL mode; remove battery - put it back in, hold home/vol down/power. Try a jig as well, if you can't get one easily there's a thread in General where people have offered to lend their jigs to other people, there might be someone near you with one.
If you can't get into DL mode & there's no other signs of life from the phone, it's a service centre job. If that happens, play dumb. Say as little as possible. You never know, you might blag it for warranty service/replacement (This is never guaranteed tho given you borked it & they're quite within their rights to charge you).
Click to expand...
Click to collapse
Its just totally dead...
but I can send it for repairs right?
its one day old
Oh yeah, of course it can be repaired In similar cases it's often a motherboard replacement. How much that costs will depend on how much labour/parts cost in your part of the world.
MistahBungle said:
Oh yeah, of course it can be repaired In similar cases it's often a motherboard replacement. How much that costs will depend on how much labour/parts cost in your part of the world.
Click to expand...
Click to collapse
I mean the guaranty if I send it to Samsung they would repair it right?
Just got motherboard replaced
Hi,
I just got my motherboard replaced.My phone was out of warranty though.
But your is,
My phone was rooted,but service centre wont be able or try to detect that ,new motherboard replace everything even ur IMEI. So just go to service centre and dont tell them the reason that you tried odin.
first thing,never ever try to remove usb if ODIN frozes.it will brick ur phone.wait for long like 20-30 min for expensive phone.have a coffee in between.
They took 9000 INR which is now 155 usd. Dont worry they will replace it if you dont tell the correct reason and you sud have invoice.
Try volume up_home+power button.
hungryheart said:
Hi,
I just got my motherboard replaced.My phone was out of warranty though.
But your is,
My phone was rooted,but service centre wont be able or try to detect that ,new motherboard replace everything even ur IMEI. So just go to service centre and dont tell them the reason that you tried odin.
first thing,never ever try to remove usb if ODIN frozes.it will brick ur phone.wait for long like 20-30 min for expensive phone.have a coffee in between.
Click to expand...
Click to collapse
I was al new to odin etc
I never thought it would kill my phone
The reason I was trying to update was because my wifi signal was very weak
and with the 2.3.6 update that would have been fixed...
But ill go to the service center and tell them a other story
There are never any guarantees with this. You take the phone in, keep the story simple & you cross your fingers. There have been cases like this where people here have been told 100% guaranteed by people on here they'd get their phone repaired for nothing & they haven't.
If you expect Samsung to fix your phone/the thought of not having a warranty scares you, you don't mess with it in the first place.
MistahBungle said:
There are never any guarantees with this. You take the phone in, keep the story simple & you cross your fingers. There have been cases like this where people here have been told 100% guaranteed by people on here they'd get their phone repaired for nothing & they haven't.
If you expect Samsung to fix your phone/the thought of not having a warranty scares you, you don't mess with it in the first place.
Click to expand...
Click to collapse
well then my phone should just be able to update by itself
but it didn't it also didn't with KIES
so that's why I tried odin...
only option
MistahBungle said:
There are never any guarantees with this. You take the phone in, keep the story simple & you cross your fingers. There have been cases like this where people here have been told 100% guaranteed by people on here they'd get their phone repaired for nothing & they haven't.
If you expect Samsung to fix your phone/the thought of not having a warranty scares you, you don't mess with it in the first place.
Click to expand...
Click to collapse
Only option he has is go to service centre.since he cant go into recovery or download mode.
my samsung service centre repair details
samsung reference number: 8453895812
samsung job: 4152782897
check http://cybersvc2.samsungcsportal.com/cyberservice/csc/account/login01.jsp?locale_id=in_en&ssoUseYn=N&ssoLang=en
click check repair status.
I save 1000inr and told the person to cancelled my request.
If someone try to help ,dont discourge him.
---------- Post added at 03:13 PM ---------- Previous post was at 03:08 PM ----------
soulripher said:
well then my phone should just be able to update by itself
but it didn't it also didn't with KIES
so that's why I tried odin...
Click to expand...
Click to collapse
I didnt said any story,i just told that after driving i tried to access my phone and it didnt power on.it was little heated at that time..
You dont have any other option if you cant go to download or recovery mode.and your best option is go to service centre.
hungryheart said:
Only option he has is go to service centre.since he cant go into recovery or download mode.
my samsung service centre repair details
samsung reference number: 8453895812
samsung job: 4152782897
check http://cybersvc2.samsungcsportal.com/cyberservice/csc/account/login01.jsp?locale_id=in_en&ssoUseYn=N&ssoLang=en
click check repair status.
I save 1000inr and told the person to cancelled my request.
If someone try to help ,dont discourge him.
Click to expand...
Click to collapse
Okay thanks,
When I charge me dead phone it does get really hot!
idk if that's still a sign of life...
Thankyou Captain Obvious.
I'm pretty sure I said in my first post (I did) that it would likely be a service centre job.
And what I also said was you're never 100% every single time guaranteed to get it repaired/replaced for nix if you've messed with it (as the OP has). For some reason, you failed to get that bit. Comprehension not a strong point, eh ?
OP - Phone heating up at back near the top/camera - dead. Sooner you send it in/get it fixed the sooner you'll be able to use your phone again.
hungryheart said:
-SNIP
Click to expand...
Click to collapse
MistahBungle said:
Thankyou Captain Obvious.
I'm pretty sure I said in my first post (I did) that it would likely be a service centre job.
And what I also said was you're never 100% every single time guaranteed to get it repaired/replaced for nix if you've messed with it (as the OP has). For some reason, you failed to get that bit. Comprehension not a strong point, eh ?
OP - Phone heating up at back near the top/camera - dead. Sooner you send it in/get it fixed the sooner you'll be able to use your phone again.
Click to expand...
Click to collapse
Im just going te ask my money back because this phone had a lot of issues
like extremely weak wifi signal, shutting down randomly
and sometimes the touch screen would not react
I ordered my gs2 from Singapore so im going to buy a new one in my country