So this just happened!
We are near to the end of the year and there is no update
Here
They answered the same answer when I asked them 2 weeks ago
Hopefully soon
Here is the email for black shark support global
Jason (global support)
[email protected]
Please everybody that's making advantage of that email link sound off below thanks a lot and pass the link to others
Related
Hopefully this thread will not get closed quite yet.
5/22/2012 Update -
Sorry for the delay, tried not to die from pneumonia last week after a relapse. I will start answering general questions again today and forwarding CSR events to the Service Team. Good news is that we have hired a full time employee to assist our Tablet owners in the Android centric forums. His name is Tien Phan and he is available here under the user name Asus_USA. He is part of our new Customer Loyalty Group and will be taking over forum coverage and assisting our valued customers. I will still be around, especially to handle technical problems and coordinate with Engineering until Tien is completely up to speed. However, as always, if you run into a problem that is not solved by our Service Group please feel free to contact me.
MOD EDIT: This is an information thread for the official ASUS community managers.
As the time showed us these threads tend to become a huge mess of complaing, offtopic, flaming and trolling.
That's why we try something new here:
This thread remains open, so Asus can update it
However, any post not made by Gary Key or Asus_USA will be deleted.
You can complain about the Prime in all the other complain threads.
Lets hope it works better this way.
5/31/2012 Update -
We are working on another release with updated code from NV/Google that addresses ANR events , battery life drainage and a few other items. I will be in Taiwan next week to discuss finalizing this version. I have sent it out to a few beta testers and so far the results are excellent. As soon as I have an update on the release it will be posted.
Tf201 .28 fota
The .28 Firmware will be available this week to address ANR issues and unlock a couple of new features. I will start beta testing of the next firmware release with specific Browser performance enhancements this week.
6/19/2012 Update
.28 Firmware - Please clear your browser and system cache after performing the FOTA plus a full shutdown and reboot. It might clear up a few issues as the browser code and thread priority has changed.
.28.5 Beta - I am going to open up this beta to a few additional owners.
1. Must be on a US release.
2. Must not be unlocked.
3. Must not leak the build and we need feedback.
4. Let me know if you are interested.
Side Note - Traveling this week so responses will be slow.
Please remember to include a valid email address and unit serial number in any PM sent to me or it might not be answered. It is hard to tell spammers from actual people in need without an email address and serial number.
Other Subjects -
1. Still working on getting NVFlash released for unlocked users but this is not our decision since we do not own the software.
6/21/2012 Update
Alright, I received several hundred requests for the next beta. Thank you for all the responses and offers of assistance, it means a great deal to us that users want to assist. I am going through the list now and will start sending out links late tomorrow for the latest beta update.
6/25/2012 Update
Hi,
I thought we had another beta release coming over the weekend so I held releasing the 28.5 but it turns out we will proceed with it. I will start submitting download links tomorrow morning to about 30 users in the first wave.
Sincerely,
Gary
7/2/2012 Update-
I expect another beta shortly based on results with 28.5. I hope we can make this one a wide spread beta release.
Update -
I have been traveling the past week. For those messages not answered or forwarded to Tien, I will start answering in the morning. Hopefully, we will have another beta ready for the TF201 and TF300 this week concentrating on I/O performance.
Jelly Bean Update Status - News Post
Dear valued ASUS customer,
At ASUS, one of the key commitments we make to our customers is a relentless drive to deliver the best user experience. We constantly strive to achieve this goal through our ‘Design Thinking’ philosophy that includes regular software and firmware updates for our products.
We are pleased to announce that many of our tablet products are scheduled to receive an update to Android 4.1, Jelly Bean. The ASUS Transformer Pad, ASUS Transformer Pad Prime and ASUS Transformer Pad Infinity are all scheduled to receive Android 4.1 updates in the coming months. We will provide further guidance on our expected timeframes for these updates near their release.
We are still investigating Jelly Bean updates for other devices, but we are not in a position to confirm whether any other products will be eligible for an update at the moment.
Thank you for your continued support.
ASUS
Jelly Bean Update Status
Hi,
Jelly Bean is in beta testing and/or qualification approval on the various Transformer Pad models. So expect to see it start popping up in the near future. I do not have an exact release schedule for all the units except to say it passed qualification testing on one unit already so expect to see it shortly. Hopefully the roll out schedule will continue at an expedited pace on the other Pads. I will update the schedule as soon as I have further information.
Sincerely,
Gary
Seems Asus doesn't use this thread anymore.......
Closed.
Hey guys,
i've just finished a chat with the german Moto Support team... And i'm very disappointed!
so what happened?
i've registered for chatting and got Stefan as my chat partner.
First thing he did was redirecting to another chat partner... while i was the ONLY ONE chatting to Motorola... 'cause it was 10:01 my chat started... And chat opened at 10:00...
So now i talked to Nicole...
After my first question of how they want to deliver the ICS OTA in Q2 she asked me if i have an unbranded device...
...whyever that was important...
the following facts were given to me while chatting with Nicole:
she has no idea what she's doing
development process is over (maybe)
retail version can't be delivered
she has no idea what she's doing (2nd time)
retail OTA not available because of the carriers
retail OTA can only be delivered while delivering branded OTA's
carriers are adding stuff for a branded ICS now
she has no idea if there's a SOAK test or not
she has no idea what she's doing (3rd time)
support team is responsible for providing information about ICS updates
support team has no information about ICS updates
i no more believe in any official GSM OTA for germany in Q2
... or maybe german chat support members are totally unqualified ...
PS: sorry, but my english isn't the best
I suspect that you just got someone with very limited knowledge of the ICS update schedule. We're seeing it happen for members on here so it must be in the pipeline for us non US RAZR owners, the question is when? I'm tempted to flash a non UK leak but am trying to remain patient as I'm sure that we'll have something soon ) Hear your frustration though and feel it too! Hang on in there!
Sent from my XT910 using Tapatalk
samanderson said:
I suspect that you just got someone with very limited knowledge of the ICS update schedule. We're seeing it happen for members on here so it must be in the pipeline for us non US RAZR owners, the question is when? I'm tempted to flash a non UK leak but am trying to remain patient as I'm sure that we'll have something soon ) Hear your frustration though and feel it too! Hang on in there!
Sent from my XT910 using Tapatalk
Click to expand...
Click to collapse
Hey there,
i don't know. But it seems everyone of the german support team is blessed with that limited knowledge...
I'm knocking on that 'door' every few days and i had most of them in a conversation... And no one was able to tell me anything
But... I keep trying
They are probably watching euro 2012 football thus not paying attention to the chat.. Lol
Sent from my XT910
Online chat support? Really??
These people are notoriously incapable of fixing anything. Their names are always fakes, since you're communicating with someone in some far off land and you'd be hard pressed to pronounce or even recognize their real name. Their answers are picked from a premade list... it's so bad, it's often assumed they're chat 'bots and not people at all... but they are.
"I am sorry you are having difficulties with your ICS for Motorola Razr today. I will do my best to resolve your question"
These people have no knowledge of updates at all. They're just a buffer zone to skim off problems before they go to phone support. Employees at the retail store level are a better source and you know how much THEY know, right?
The first person you talk to on phone support is barely better. Try to get past this person quickly and politely. When it's clear that they do not know, ask to talk to someone else. That will bring you to tier 2 support and they're the ones that have the most knowledge. But, they're less of them around, so plan on being on hold for awhile. And, when they finally talk to you, it's clear this is the first person who has even a basic clue.
...and they won't be able to answer you about ICS, either. At this point, you've wasted more time than it would have taken to plant an inside made at the Motorola's corporate offices to spy for you.
Hi everyone,
I contacted Booking.com and asked if there is a future plan for a WP app and unfurtunately, there wasn't!
But, they say if many people contacted them about a WP app, they will do it. So please help me by contacting them on their twitter account (@bookingcom)
12 days with no one single comment.
Nice!!
no comments!
12 days with no one single comment.
Nice!!
You kinda need to tell us why... Also who is booking.com and what they actually do.
I'd like to also mention this is more of a place for developers to post their apps and get some community beta testing out of the way.
Sent from my RM-860 using Tapatalk
They said that we will get the Android 11 update in the 3rd quarter of 2021. Hope they release it soon but recently contacted the black shark team. they said the JoyUI 12.5 Android 11 update on Black shark 2 Global Under Development ....
after that I am sure they are treating us ****tly. Samsung released android 12 today on their S20+ phones officially. And we are on a wait till the world ends.
wtf until now its still in under development grrrrr
At least give us a beta test link or give us joy UI 13 with android 12
I am getting so sick and tired I'm going to email black sharks and ask for a refund on my phone
But how can we ask about a refund when the Warranty is Done
I was joking about the refund but I guess if enough people started complaining to corporate go to the their websites and start complaining I guess
But I guess we might as well write this phone off on getting any further updates because the new covid outbreak it's this phone will be way too old for them to even care
I think they willl update the device to android 11 but when I think it will in 2rd or 3rd quarter in the year
i think android 11 is last update for BS2
Yes but there a 30 % because someone smartphone companies will update to 3 years or more
Recently I've been facing an issue with my BS2. My phone is restarting itself. In the last 1 hour , it restarted twice and takes about 10 min to start again. Anyone facing a similar issue?
JoyUI 12.5 Android 11 update
sakafa said:
JoyUI 12.5 Android 11 update
Click to expand...
Click to collapse
hmmm until when so many android phones get there lastest update but BS2/BS2 pro still waiting or under development
You know there's a "contact us" on the black shark 2 website I've been shooting off an email to them once a day I suggest everybody else do it
CAN you give me a link
Here is the latest
Here is the email for black shark support global
Jason (global support)
[email protected]
Please everybody that's making advantage of that email link sound off below thanks a lot and pass the link to others
I told them if I did not hear any news for the black shark II community that I want a full refund of my phone.
I've bought the Amazfit GTR 4 and I've become very disappointed with Amazfit company.
I already had other equipments from the brand, such as the Pace, Bip, Stratus, GTR, and GTR 2, and now I have the GTR 4.
I like the GTR 4, it is a nice smartwatch, now even more smart with the option to download apps even knowing it have a very small catalog of apps.
I have installed and downloaded one payed app, and here starts my problem.
I'm not against payed apps, the devs should have they work supported, so they can continue developing and giving support.
The problem here is that we cannot contact the Apps Dev for support, there's no way to reach them, and contact Amazfit/Zepp company, results in an automatic answer mail saying...
"Customer Support.
This is an automated response confirming the receipt of your request. Your support tickets will be reviewed and responded to as soon as possible.
Please kindly note that Amazfit Support is available Monday through Friday, 9:00 a.m. - 4:30 p.m. PT. All support inquiries submitted outside of normal operating hours will require additional time for a response."
I'm waiting for an answer and for a fix or a way to contact the app Dev since the day I received this email (9 May 2023).
It's so amateur and so ridiculous a company sell they services, and don't give any support to it.
The application is called "Vibration Time from Star Bright Dev".
This application should vibrate my Amazfit 4 every hour, according to the configured hours.
The problem is that it doesn't assume the correct hours.
If i configure it to vibrate at 3 pm, it will vibrate and showing on screen that is 3 pm but it will do that at 8 am.
What more can I do?
How can I reach the Dev to have support, since Amazfit/Zepp doesn't give me the support I need?
This sure will be my last Amazfit/Zepp device.