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My SGS3 works just fine for 2 weeks, until now.
Suddenly, it keeps randomly crashing and reboot into samsung s3 logo screen.
Oh, I have tried different roms (and stock rom also) but the crash still happen.
I also have tried wiping cache, dalvik, clean install, removing external sdcard, and restore factory setting. But none was effective.
Any ideas?
I had a similar issue with my Atrix and it turned out to be the SIM Card. Had it replaced and no more random reboots. I figured this out by checking the panic dumps...maybe there is a similar way to check this on the SGS3
jiggytom said:
I had a similar issue with my Atrix and it turned out to be the SIM Card. Had it replaced and no more random reboots. I figured this out by checking the panic dumps...maybe there is a similar way to check this on the SGS3
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Thanks for the response.. I tried it just a moment ago without sim card, and it still got the random reboot..
Any other people who got the same problem?
Is the phone unusually warm? The phone will automatically reboot if it overheats, but that wouldn't normally happen unless it's been left in the sun or overclocked.
I can get mine to go into a reboot loop if I play Asphalt 6 while outdoors, but the problem goes away as soon as I let it cool off for a minute or two.
devonck said:
Is the phone unusually warm? The phone will automatically reboot if it overheats, but that wouldn't normally happen unless it's been left in the sun or overclocked.
I can get mine to go into a reboot loop if I play Asphalt 6 while outdoors, but the problem goes away as soon as I let it cool off for a minute or two.
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yes, the phone (when i use it) is usually warm, but my phone also crashed while not in warm state.
but this crashing-reboot problem just show up after 2 weeks of normal (and not any crash experience) usage.
this crashing problem show up after i played temple run btw (not sure is relevant)
aquavalanche said:
My SGS3 works just fine for 2 weeks, until now.
Suddenly, it keeps randomly crashing and reboot into samsung s3 logo screen.
Oh, I have tried different roms (and stock rom also) but the crash still happen.
I also have tried wiping cache, dalvik, clean install, removing external sdcard, and restore factory setting. But none was effective.
Any ideas?
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Click to collapse
Sorry to hear that man. Had a SGS with same issues. maybe Samsung has hurried releasing galaxy S3
I'd factory reset and only put on the important apps you use. Depending how long it takes for you to normally get a reboot you can slowly add new apps back to narrow it down. I had the same problem last year and thought I had a bad sgs2. But it turned out to be dolphin hd browser at the time that caused it and haven't had a reboot in a year. It could be something similar in your case. Hopefully its software related and not hardware
Sent from my GT-I9100 using XDA
blue265 said:
I'd factory reset and only put on the important apps you use. Depending how long it takes for you to normally get a reboot you can slowly add new apps back to narrow it down. I had the same problem last year and thought I had a bad sgs2. But it turned out to be dolphin hd browser at the time that caused it and haven't had a reboot in a year. It could be something similar in your case. Hopefully its software related and not hardware
Sent from my GT-I9100 using XDA
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i just tried flashing normal ROM, after booting to "get started" page, approximately 3~10 seconds, my sgs just rebooted over and over again, until it show only black screen with battery icon on it (i think it may be charging animation while the phone is turned off).
ahhhh this is driving me insane!!
update : i just flashed hypergalaxy ROM and currently it is stable and not experienced crashing (yet ).
i'll give further report later today
Sent from my GT-I9300 using XDA
Have you tried reinstalling FW with Odin? If yes does it still reboot after a factory reset with nothing installed?
yes, i have tried flashing stock rom using odin a few hours ago, but the crashing still happen.
my sgs3 now stuck at boot-standby5sec-crash-reboot loop.
so, i decided to bring my sgs3 to samsung service center tomorrow. hope they will replace it with a new unit
UPDATE : Samsung replaced my new SGS3 with a new hardware (not sure new device though, the flash counter reset to zero )
the problem seems to be hardware related
thanks for all your reply to my problem
aquavalanche said:
My SGS3 works just fine for 2 weeks, until now.
Suddenly, it keeps randomly crashing and reboot into samsung s3 logo screen.
Oh, I have tried different roms (and stock rom also) but the crash still happen.
I also have tried wiping cache, dalvik, clean install, removing external sdcard, and restore factory setting. But none was effective.
Any ideas?
Click to expand...
Click to collapse
I am having the same issue, I've had my phone since Saturday (6/23/12) and it crashes, reboots, apps crash, internet crashes, email crashes, etc. I can udnerstand a lot of apps may not be updated to ICS.. but no matter what I do.. everything crashes.. It's a bit ridiculous. I am a prior iPhone 4S user and am probably going to return this phone. I can't do much without it crashing or the screen freezing.. not being able to do anything for 2-3 minutes, etc. And they couldn't port any of my numbers from my prior phone because they didn't have the software update to do so yet. So overall, bad experience with the Galaxy.. and maybe I should have waited longer before buying this phone to work all the problems.
Krayjee said:
I am having the same issue, I've had my phone since Saturday (6/23/12) and it crashes, reboots, apps crash, internet crashes, email crashes, etc. I can udnerstand a lot of apps may not be updated to ICS.. but no matter what I do.. everything crashes.. It's a bit ridiculous. I am a prior iPhone 4S user and am probably going to return this phone. I can't do much without it crashing or the screen freezing.. not being able to do anything for 2-3 minutes, etc. And they couldn't port any of my numbers from my prior phone because they didn't have the software update to do so yet. So overall, bad experience with the Galaxy.. and maybe I should have waited longer before buying this phone to work all the problems.
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I'm very sorry that u have these problems.but there will always manufacturing faults when making so many units.only one thing to do,return it and get a replacement.when u get a fully functional galaxy u won't regreat it,it's a awesome phone.Samsung usually replaces the phone,so I think they will do the same in your case.anyway best of luck
After all the problem I've been through, finally I send my phone back to samsung service center.. they tried to reinstall stock rom several times, and in the end, they change the IC board to a new one.. and it does solve my probs..
SGS3 tebooting
Hi guys here is a peace of my experience
Bought the phone last year in November .2 weeks everything fine then it starts rebooting itself.retun it to the mobile provider and get it back in 3 weeks with conclusion that they experience the reboots as well and that the phone had some kind of software issue.in 3 hours i was back in the shop with my phone rebooting again.they send it again to service got it back yesterday with 4.1.1 android and they sad it may be caused with wrong customizing or not supported sd card,turned on the phone and had few reboots manage to update to 4.1.2 and today heavy gaming internet etc and no reboots so far.will test it till wendsday and see what happens.if it will reboots again then its going back to service and this time it is the 3 time so i will get a new phone.
I installed jellybam 7.4 the day it was released and since then I had an issue where the phone would regularly freeze with the only way of fixing it to restart the phone (holding in the power button).
I had originally just upgraded without wiping the phone, so figured last night I'd do a complete wipe (zoots megawipe) and start again. However today I am still getting the same freezes (in fact twice in the last 10 mins!).
Any ideas what might be causing this? Is there any diagnosis app that i can run to see what's causing the freezing?
I wiped again today and installed 7.5 and still the same issue.
Thanks in advance!
I'm having the sort of the problem so I thought I could borrow this thread since our problems seems to be similar.
Can boot the device without any problems, but it freezes randomly.
Tried:
* Different roms (want to use Slim Bean and are currently using it)
* Full wipe / Factory reset
* Wipe cache / Dalvik cache
* Not allowing Android to restore my apps after factory reset (in case some app was causing this)
* Tried latest Perseus kernel (but got a bootloop so reflashed everything)
http://forum.xda-developers.com/showthread.php?t=2133401
the solution...
Sent from my Supercharged V12 Samsung Galaxy S3 using Tapatalk
Very bad Samsung After Sale Services
I'm very unhappy with Samsung
I got the same problem. Cannot use it because the screen freezes all the time so I need to unplug the battery for restart each time.
Then I decided to sent my phone to Samsung repair services. After 2 weeks, they sent it back to me.
Back to home, I turned on my phone and made a reset for the first installation but when I tried to connect into my google account, the screen has been frozen once again !!!. Then after and after ...
So the screen touch issue has not been solved even if my phone just came back from Samsung repair services. !
According to the repair document, they has just reinstalled the firmware but did not take care of the hardware.
So if this problem is well known why Samsung did not take care of this problem correctly ?
Now, They keep my phone for more than 4 weeks and did not give me a decent replacement phone with 3G at least.
For those who has got this problem, I recommand you to write clearly the problem with a letter joined to your request for the repair services before you send your phone.
Thanks.
nhariamine said:
http://forum.xda-developers.com/showthread.php?t=2133401
the solution...
Sent from my Supercharged V12 Samsung Galaxy S3 using Tapatalk
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Thanks for your answer
Really hope this is the cause and fix for our collective problems.
Update:
After doing what I was told to do in that post the freezing was significaly lower. They still occur but not as much, from 40 times yesterday to 1 today so far.
Unfortunately I came across that thread a couple days ago, have tried the DFG method lots of times and I still get freezes. Now arguably they aren't now as frequent, but I've had days where it doesn't freeze at all, so that may just be luck.
Possibly stupid question... Are you able to flash a new firmware whilst keeping your custom ROM?
EDIT: Wow the issue was really REALLY stupid. turned out i was using a HUGE picture as my lockscreen wallpaper, and it was causing hang ups because I guess it was trying to load that huge picture into ram every time it went to sleep or something. change the picture, everything was fine. I'm really dumb.
My galaxy s2 has been fine pretty much since launch. Switched over to cyanogenmod a long time ago, been updating to their nightlies about once a month. Recently tho, starting like this week, my phone has been randomly rebooting like crazy, to the point that the phone is unusable. Any thing I try to do results in a soft reset. The fastest way I've found to recreate the issue is to turn on and off the screen twice quickly, causes a crash/reboot, dont know what to call this.
AFAIK I still have access to recovery, odin, etc.
I've tried flashing an older nightly, wiping cache, factory reset, still get crashes really easily. I've ruled out my micro sd card being the problem, it still randomly reboots without it. Any idea what I can do to try and narrow down what the problem is?
Do a clean install of stock in the first instance, run it for a few days & see if it persists. If it stops happening, then obviously something CM-side causing it. If it doesn't replace battery. If that doesn't fix it, take it to a local mobile repair shop for diagnosis.
Hi all. I am hoping you guys an help as I am about to go back to my Nexus 6 at this point. I got a 64gb Galaxy S6 edge shipped to me at the end of March. On the first day I activated it I got the pop up that there was a software update so I did that. Every single review I've read talk to how the lag is almost gone, no overheating issues, etc. I stayed away from Samsung for so long because TouchWiz completely destroyed the Android experience for me, causing intense lag and slow down. If there is anything I can't stand when using a smartphone it is lag. Anyway, it seemed to work ok at first but I quickly noticed that it would get extremely hot for absolutely no reason at all. It will also completely lag out for no reason. For example. I'll go to unlock the phone from the lock screen and the animation will show it was swiped but it will just sit there for up to 20 seconds before doing anything. Often it just goes back to a black screen and I have to press the home button to try and unlock it again. If I try to use Google Maps many times it just hangs there for what seems like forever before it will move forward to actually start the navigation process. Navigating between music apps is painstakingly slow. I have powered off the unit multiple times, closed all open apps multiple times, etc and it doesn't seem to do anything. It will work better for a short time and then does it again. When I try to launch the camera it is supposed to launch super fast. At times I just sit there and wait. It is extremely frustrating. The longest I've had it sit there and freeze or lag has been close to a minute.
It also always seems like it is reallllllly warm, even after just a short while of using it. Again, it isn't every time I use it but more like 70% of the time. It could be resting in my pocket and get really hot, for example. It makes no sense.
Is my unit boned, or is this a common issue? I asked my developer friend and he suggested I turn off animations, etc. but why would I need to do this? I bought the phone with some crazy octa-core processor and tons of memory so it should breeze through all of this like nothing. My Nexus 6 almost never had any lag whatsoever and I would really like to think this phone is capable of more than what it is doing right now.
Any suggestions you guys have are more than welcome. I really like the phone but am at the point where if I can't get this awful lag/hanging issues fixed it is going on eBay =(.
Thanks for your time .
svenb352 said:
Hi all. I am hoping you guys an help as I am about to go back to my Nexus 6 at this point. I got a 64gb Galaxy S6 edge shipped to me at the end of March. On the first day I activated it I got the pop up that there was a software update so I did that. Every single review I've read talk to how the lag is almost gone, no overheating issues, etc. I stayed away from Samsung for so long because TouchWiz completely destroyed the Android experience for me, causing intense lag and slow down. If there is anything I can't stand when using a smartphone it is lag. Anyway, it seemed to work ok at first but I quickly noticed that it would get extremely hot for absolutely no reason at all. It will also completely lag out for no reason. For example. I'll go to unlock the phone from the lock screen and the animation will show it was swiped but it will just sit there for up to 20 seconds before doing anything. Often it just goes back to a black screen and I have to press the home button to try and unlock it again. If I try to use Google Maps many times it just hangs there for what seems like forever before it will move forward to actually start the navigation process. Navigating between music apps is painstakingly slow. I have powered off the unit multiple times, closed all open apps multiple times, etc and it doesn't seem to do anything. It will work better for a short time and then does it again. When I try to launch the camera it is supposed to launch super fast. At times I just sit there and wait. It is extremely frustrating. The longest I've had it sit there and freeze or lag has been close to a minute.
It also always seems like it is reallllllly warm, even after just a short while of using it. Again, it isn't every time I use it but more like 70% of the time. It could be resting in my pocket and get really hot, for example. It makes no sense.
Is my unit boned, or is this a common issue? I asked my developer friend and he suggested I turn off animations, etc. but why would I need to do this? I bought the phone with some crazy octa-core processor and tons of memory so it should breeze through all of this like nothing. My Nexus 6 almost never had any lag whatsoever and I would really like to think this phone is capable of more than what it is doing right now.
Any suggestions you guys have are more than welcome. I really like the phone but am at the point where if I can't get this awful lag/hanging issues fixed it is going on eBay =(.
Thanks for your time .
Click to expand...
Click to collapse
Quick answer factory reset see if that helps if not take it back to the store
I have no lag at all
I do have Lookout Mobile Security enabled, but it is only using like 7MB of ram. That wouldn't be causing this would it? I checked online at forum sites and it doesn't appear as though it would.
My first (S6 not edge) was like that. Turned into a handwarmer, got so hot it was literally burning hot! Took it back to the TMO store. Manager could not believe how hot the phone was, the box was warm and the phone inside was like a hot potato! Still frozen on the white TMobile splash screen from where it locked and stayed for hours. The phone was never really right. Got it exchanged for an Edge and it has been problem free, hardware wise.
Sounds like you have a bad one.
The Nexus 6 is a good phone, was going to sell mine but I need it to work with Google-Fi.
As suggested above, I would try factory reset first. Mine is very responsive even in power savings mode. It's just fast. I leave animation on at the default 1x. Did you look to see which apps are running the CPU up?
before a factory reset, try to go into recovery mode and clear cache. I've found on the tmobile version that once i got into recovery mode it did something of a small update automatically (in reading the scripts) and that doing that and then clearing cache really helped my battery drain i was having- might fix your lag too.
Clearing cache and factory reset after the update stopped my lag.
The battery though, just sucks. I'm down to 35% in 6 hours with less than 30 minutes of use.
I'm missing my nexus 6 at the moment. I hope I didn't mess up buying this.
Sent from my SM-G925T using Tapatalk
Guys I'm fairly certain this is just the typical 5.0.1 problem... I'm experiencing it too and factory wipes only fix temporarily.
Had same thing on my Moto X 2014 and went away with 5.1 update.
dominante58 said:
before a factory reset, try to go into recovery mode and clear cache. I've found on the tmobile version that once i got into recovery mode it did something of a small update automatically (in reading the scripts) and that doing that and then clearing cache really helped my battery drain i was having- might fix your lag too.
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Click to collapse
Hi there. Thanks for this tip. I went ahead and did this and it did a software update as soon as I went into recovery. I cleared out the cache as well and it seems to be much zippier now. What I have found with Samsung phones, though, is that usually they work fine for a few days and then end up going to hell. Thanks for your help and I will keep an eye on this. If it keeps ending up working poorly I will go back to the Nexus 6.
diaa08 said:
Guys I'm fairly certain this is just the typical 5.0.1 problem... I'm experiencing it too and factory wipes only fix temporarily.
Had same thing on my Moto X 2014 and went away with 5.1 update.
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I really hope that's not the case since Samsung takes 10 times longer than any other OEM to update Android
Encountered a bit of lag again earlier. Cleared out cache again via recovery and resolved it. Definitely think I have a bum unit or something with this version of Android
Sent from my Galaxy S6 edge on T-Mobile via Tapatalk
I thought the main lollipop memory issue was tracked down to boot up animation and Touchwiz devices are not meant to have this, therefore the fix Google has made to stock devices has no bearing on Touchwiz. Basically the issues we have are Touchwiz related not Lollipop specific, though Samsung must be delighted as we all throw blame at Google it diverts blame.
One such bug is the*boot animation memory leak*bug which consumes greater amounts of memory during boot forcing the kernel to kill few process (might be core services as well) causing severe lags.*arter97*of XDA has found a work around for this issue and according to him*“the current Lollipop boot animation implementation does not releases the resources held to*playprevious frames”*which might be the root cause of the issue.
According to the developer’s research, almost all the devices (except for the Touchwiz based Samsung device) fall prey to this bug causing highly unstable UI.
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http://www.droidviews.com/fix-android-5-0-lollipop-boot-animation-memory-leak/
Factory reset did it for me.
My wife and I both bought Samsung Galaxy Alpha phones when they were released. It was a fine phone until about a year ago when they updated. After that update both phones became miserably slow. As in, sometimes can't even respond in time to answer phone calls slow. Today I started the GPS and it didn't offer directions until I arrived at the destination. Yet, sometimes it'll be very fast as if nothing were wrong.
I know it's not a hardware problem because it's affecting both phones. I just replaced the battery on one of the phones (taken from a new Galaxy Alpha). Doing a factory reset didn't fix the problem. Resetting the phone helps some but not for long. I'm wondering if it's just FUBAR now? Should I try rooting the phone? Maybe Google fixed the problem in a later update.
If you factory reset it and restore everything back again you won't help the phone in anyway (if that's what you did), try using a custom ROM like EpsilROM, then delete unnecessary system apps, also try using less RAM hungry apps like Facebook or find a way to kill apps when you don't use them