Searching Anti-Theft app, controlled by sms - Android Q&A, Help & Troubleshooting

I've used Cerberus in the past. And the thing I really liked about this, is that it was possible to command it via SMS besides the web interface.
I lost my phone when I was outside of Europe last year, and I always turn off my mobile date to avoid excessive telephone bills. So I was not able to use the Google app itself to find my phone or to turn the volume on and call it.
All of these things were possible with Cerberus by sending an SMS. I really liked this. But Cerberus got only available by using an subscription. I felt betrayed because of this, because I already paid for the pro-version. So it was probably nothing worth...
So I'm looking for a (possible free) alternative. I've searched google a couple of times for this. But I only find old apps which don't seem to excist annymore.
So, does annyone here know or can recommend me some apps which I also can control by sending SMS/ text messages?
Thanks in advance!

You've been an happy user for many years, you must have paid less than 5$ for the pro license a long long time ago (as I've done), the service isn't running for free, and the pricing is really low for the quality and features it proposes: https://www.cerberusapp.com/pricing
5 euros / 1 device / 1 year
14 euros / 3 devices / 1 year
I would suggest to support the developer here and subscribe anyway, it's not that much, even more since you already trust it, not sure you'll find another service with this longevity, integrity and low prices.

Related

Just wondering...

Just ordered my XDA (yeah i know the XDA II is coming but i need something now, not in a month or two..) and i've got 50 'free' mins xnet per month, 500 texts and 0.5mb of GPRS in the deal - question is, how do i know how much i've used?
Is there some cunning software to monitor usuage on a monthly basis on the phone itself? Would be handy. If not, i could write some myself (i'm a C++ developer by living) i suppose, so long as the API exposes the right info...
Just thinking out loud
hey...
yeah i am in the same boat, i asked this a week ago...
http://xda-developers.com/forum/viewtopic.php?t=1808
there is no direct sortware ...if you right something, i would love to have a copy
thanks
jay
If you load the SE.12 rom you have a byte counter handy that you can reset each month.(actually this is in the original ROM as well)
You can also see a total amount of call time incoming and outgoing in settings>device information>call duration.
In inbox>sent items there is a total sent at the bottom.
Now it is annoying that these are all over the place and need to be reset.
So theoretically you could write a very handy app.
You can also check all this info on the awful O2 website. However I still get charged around double what I was expecting each month.
Oh and forget about the promise that they will text you if you get near any of your included limits. To be fair though I think this is standard bull$hit for all networks for obvious reasons.
Does anyones network actually send these alerts???????? :shock:
dangel said:
Just ordered my XDA (yeah i know the XDA II is coming but i need something now, not in a month or two..) and i've got 50 'free' mins xnet per month, 500 texts and 0.5mb of GPRS in the deal - question is, how do i know how much i've used?
Is there some cunning software to monitor usuage on a monthly basis on the phone itself? Would be handy. If not, i could write some myself (i'm a C++ developer by living) i suppose, so long as the API exposes the right info...
Just thinking out loud
Click to expand...
Click to collapse
the only thing that may fit the bill is a thing called Spb GPRS monitor, it will record usage, send warnings, is a convenient way of connecting and disconnecting, it has the tariffs - which are updateable - built in. a very useful piece of software which unfortunately with most things useful has to be paid for. but then a c++ developer could possibly write something similar.
ian

PSA. In case you didn't know about Cerberus

Cerberus looks like a great anti-theft device. Check it out.
https://play.google.com/store/apps/details?id=com.lsdroid.cerberus&hl=en
You get a free 6 day trial period. After that it's 4 bucks and some change. Looks like it's well worth it so far.
gina$zanboti said:
Cerberus looks like a great anti-theft device. Check it out.
https://play.google.com/store/apps/details?id=com.lsdroid.cerberus&hl=en
You get a free 6 day trial period. After that it's 4 bucks and some change. Looks like it's well worth it so far.
Click to expand...
Click to collapse
It's a good app, though some anti virus/malware programs provide some or most of the functions of this program. There is another program like this, GotYa-
https://play.google.com/store/apps/details?id=com.myboyfriendisageek.gotya&hl=en
I think it would be nice to know where your tablet is if it's stolen, though I have to wonder, who would really risk a confrontation with a possibly dangerous crook over their phone or tablet?
californiarailroader said:
I think it would be nice to know where your tablet is if it's stolen, though I have to wonder, who would really risk a confrontation with a possibly dangerous crook over their phone or tablet?
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Click to collapse
It would be enough to snap a picture of the person who stole your device so you could report it to the authorities. I know that there have been instances when a person was able to provide a photo ID of the thief and the police still did nothing, but there have also been some success stories.
gina$zanboti said:
It would be enough to snap a picture of the person who stole your device so you could report it to the authorities. I know that there have been instances when a person was able to provide a photo ID of the thief and the police still did nothing, but there have also been some success stories.
Click to expand...
Click to collapse
That's true. I have only had one thing stolen my life, knock on wood, it was a portable CD Player.
californiarailroader said:
That's true. I have only had one thing stolen my life, knock on wood, it was a portable CD Player.
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Click to collapse
I've had my PSP stolen which was very upsetting. When I told my mom about this app she shrugged it off and dismissed me as being paranoid. I kept trying to explain the feature that she would really like but she just ignored me. Then I said, "Oh mom.. have you seen my phone? I can't find it!" Then I sent a signal to set off an alarm to my phone so that I could find it and said, "Oohhh~.. there~ it is!" She looked up at me smiling and said, "Yes, I do need that."
She bought the app then and there.
gina$zanboti said:
Cerberus looks like a great anti-theft device. Check it out.
https://play.google.com/store/apps/details?id=com.lsdroid.cerberus&hl=en
You get a free 6 day trial period. After that it's 4 bucks and some change. Looks like it's well worth it so far.
Click to expand...
Click to collapse
Android Device Manager and Lookout Security & Antivirus does most of the same things and they are both free.
Your Samsung account also has a free service that is called "locate my mobile", You can find the current location of the lost device and you can track the movement of the mobile at 15 minute intervals for 12 hours and I believe it will lock, ring and wipe data also.
Note: None of these will work if there is no wifi signal.
kkretch said:
Android Device Manager and Lookout Security & Antivirus does most of the same things and they are both free.
Your Samsung account also has a free service that is called "locate my mobile", You can find the current location of the lost device and you can track the movement of the mobile at 15 minute intervals for 12 hours and I believe it will lock, ring and wipe data also.
Note: None of these will work if there is no wifi signal.
Click to expand...
Click to collapse
Whereas Cerberus DOES work without wifi or even data. As long as it has basic GSM, you can text it and it can text you back information/ring/gps data, etc etc. It's far more fully featured than the three you mention - try it if you haven't already. I have it on all 4 of my devices and I've found my phone twice with it when there was no internet connection at its lost location.
I'm using it for my phone and my tablet, only need to purchase once. However it works better in phone because of the location of the front camera. Tablets cannot accurately capture the photo of the thief
Sent from my SM-P605 using XDA Premium HD app
I've been using Cerberus now for just over 2 years (9/11/2011). Cost me €2.99.
I have tablet (Wifi Note 10.1 2014), my phone (Note 2), my mother phone and tablet, and my friends phone that I pay for all on it.
Thankfully nothing has been stolen, but I have used it to locate my mothers tablet that she thought was stolen, and my friend who sowed up an hour late for dinner and wouldn't answer his phone.
Its nice knowing that its on my devices, and I love the fact that it will take a picture of the person who tried to unlock my phone with 2 or more wrong codes and email me.

One week with the Gear S...observations

Hi,
I had been awaiting the Gear S arrival forever...I almost gave up on it with the lack of information and when the Asus was supposed to come out the very same day, I was very uncertain which was the watch for me. In the end, the Gear S was available from T-Mobile (my carrier) and the Asus was nowhere to be found at BestBuy, so I bought the GearS.
It has been a long time since I have looked forward to getting any kind of new IT device. I had been looking into smart watches for a few months and this is my first one, here my first thoughts and impressions:
Size/Attention Getter:
It is big. I am female, 5'6" but I don't think it is too big. Other people may disagree, but it is just super-cool, techie looking.
It is not great with every outfit, though. I can already imagine there may be times I would prefer a different looking one. T-Mobile had only the black bands at the time, perhaps different bands in the future ay make a difference.
Watch faces:
Nowhere in their pre-launch advertising did I see a hint that the watch faces don't stay as is to save battery power. I liked the stock watch faces it came with (the dark blue and white one) and when I realized those are not on display all the time, I was disappointed. Now I have gotten used to it. Picking a watch face means you need to like its "alter ego" in power savings mode too, because you may end up seeing it more than the regular one. Fortunately, the white stock face has a nice alter ego, so I am ok with it now. Initially was a bit of a let down, though.
Apps:
I had no pre-conceived idea as to which is better, Android Wear of Tizen. Heard there were fewer apps in Tizen, but then, how many would I realistically run using my watch anyway? Well, I still don't know if waiting for the Asus would have been the smarter choice, but the first time I looked into the Gear S appstore, I was really disappointed. One particular bit in the Asus pre-launch movie was the ability to control presentations with your watch. How cool does that sound? Well, nothing like that in the Tizen App store. Later, they all of a sudden showed up, but for some very strange reason, initially there were very few. Again, bit of a let down at first that got better at the end of the week when I took another look. Still hoping more useful things will show up in there eventually.
Notifications:
I have to admit, the advertising worked like a charm on me, I never paid enough attention to details. E.g. facebook "notifications" vs. a "facebook app". After the initial "how awesome is this" feeling, a few days later I became a bit annoyed when I could see someone had posted something, but I could not see what.
Battery life:
It lasts me throughout the day. What more can I expect? I charge my phones (personal Note 3 and work Blackberry) every night, now I just add the Gear S to my evening ritual. One thing to make note of: I worked all day and then had to take a red-eye to the east coast. Even though I put the GearS in Airplane mode, I should have just turned it off altogether, 11hours on a plane, what was I thinking?
S Health:
Love the tracking of steps. I am not a runner, but it feels good to know I actually walk a lot more than I thought I did - after all, I don't take my phone with me just to walk into the kitchen, the garage or the back yard every time...
The Sleep Monitor is a bit more of a gimmick, IMHO. To clarify: the watch does not know if you are asleep or awake, it only knows you pushed a button confirming you are going to sleep now and when you pushed a button confirming you are awake now. In between it measures your movement. It kept me pretty much awake the first night with the display coming on and off every now and then...Since I have to charge it at night, I no longer use the sleep monitor.
S-Health does not sync with the S-Health app on my phone, but I never noticed it. I use S-Health more for monitoring the "moment" and do not look back over time...so it works for me.
Music Player:
no bad...but I sat on the beach the other day and could not hear it at all over the sound of the waves. Not a huge problem, since the waves are nice too...and the watch was never intended to replace a real sound system. I don't actually use it much on a day to day basis.
**** Tracey effect:
Walking my dogs and talking into my watch is awkward. Driving while talking on the watch is awesome! Forgot my hands-free device at home? No problem with the watch! I have a VW Diesel which can be a bit noisy inside and I could hear and be heard well.
Figuring out all needed settings:
The watch is a complicated device. There are so many different settings and ways one may use it, that I think many are having problems. I read all the issues other people had and was able to resolve mine with the help of this forum and others. I have both watch and phone on one carrier, have one of the recommended phones, so it was only a matter of time and preferences to get it set up. Here are a few that made a difference to me:
Getting all texts, calls all the time, regardless if sent to phone or watch: Here in the US, we do not have multi-Sim cards, so my watch has a different phone number than my phone. If I send a text from my watch while not connected to my phone, I know the person I sent this to will simply hit reply. If I reconnect via BT to my phone, it is important to have the setting for mobile networks set to always on. Otherwise you won't receive their response until you disconnect from BT later...
Call forwarding when connected remotely (not via BT) That one bugged me the most, it just did not seem to work. Turned out to be user error (isn't it almost always and I had accidently added my phone # and not the watch # in the Gear manager app on the phone as to where to enable call forwarding to.
For now, these are the things I have played with. I downloaded "Find my Car" (should be super helpful next time I park in a gigantic airport or Costco parking lot), Opera Mini, Yelp and a presentation aid "PreGear", but have not yet tried any of them out, since I have been traveling for work and was super busy. I will take a closer look at them later when I have more time.
What bugs me and has me still looking at the Asus Zen Watch
I am still bummed out over the facebook notifications. I have no idea if Android Wear works any differently and you can actually see what people posted, but I will take a closer look at that one when I see it for the first time.
My phone has a lock pattern. Many times if you want to see something on the Gear S, but can't, it will give you the option of "Show on device". Well, but it won't unlock my phone for me. Pain in the neck. I could have sworn I saw it can unlock your phone, but that may have been for a different smart watch.
Schedule: would be nice if I could figure out how to add anything to it, have not been able to yet. So for now, I have not a single appointment anywhere to be shown. Would be nice if true. There are other calendars one can download from the Gear App store, but I have not had enough time to look into which will work for me.
When getting onto an airplane I now have another device that I have to remember to put into airplane mode (2 phones, 1 iPad, 1 Kindle and now my watch! I don't mind too much, but if this list gets much longer, I will need to request advance boarding for the additional time it takes to do so lol
The band sometimes gets a bit uncomfortable when it is very warm outside.
It is a large, geeky device, while most of the time I think this is great, there will be others when I may prefer something more elegant.
I wished I could get my work emails on it but this may fall into the category "be careful what you wish for". We use Blackberries still but are moving to iPhones next year. There are no apps that allow me to connect to the BB Enterprise server. Even if they existed, chances are my work would not permit it anyway for security reasons...and why would I want to see 200+ emails on my wrist anyway, most of them containing attachments I would not be able to open...
That's it, sorry for the length, but perhaps someone can make a more informed buying decision, rather than the deeply emotional "I have to have it NOW" one I made! I probably would have still purchased it that day, but I would have saved myself the letdown factor when it simply did not do all the things I took for granted...
Thank you for your help. I'm trying to decide between the two myself
just a few things
bennie joe said:
What bugs me and has me still looking at the Asus Zen Watch
I am still bummed out over the facebook notifications. I have no idea if Android Wear works any differently and you can actually see what people posted, but I will take a closer look at that one when I see it for the first time.
My phone has a lock pattern. Many times if you want to see something on the Gear S, but can't, it will give you the option of "Show on device". Well, but it won't unlock my phone for me. Pain in the neck. I could have sworn I saw it can unlock your phone, but that may have been for a different smart watch.
Schedule: would be nice if I could figure out how to add anything to it, have not been able to yet. So for now, I have not a single appointment anywhere to be shown. Would be nice if true. There are other calendars one can download from the Gear App store, but I have not had enough time to look into which will work for me.
When getting onto an airplane I now have another device that I have to remember to put into airplane mode (2 phones, 1 iPad, 1 Kindle and now my watch! I don't mind too much, but if this list gets much longer, I will need to request advance boarding for the additional time it takes to do so lol
The band sometimes gets a bit uncomfortable when it is very warm outside.
It is a large, geeky device, while most of the time I think this is great, there will be others when I may prefer something more elegant.
I wished I could get my work emails on it but this may fall into the category "be careful what you wish for". We use Blackberries still but are moving to iPhones next year. There are no apps that allow me to connect to the BB Enterprise server. Even if they existed, chances are my work would not permit it anyway for security reasons...and why would I want to see 200+ emails on my wrist anyway, most of them containing attachments I would not be able to open...
Click to expand...
Click to collapse
Very thorough. Just a few things.
Facebook [Notifications]: I've been playing around with the Tizen for Wearables SDK (software development kit). The Gear S and Gear devices employ something called Rich Notifications. What has to happen in order for Facebook to be able to provide more detailed information and interactivity for notifications that are pushed to the Gear S, is that Facebook (and the rest) need to update their app with the ability to work with Rich Notifications. The same goes for each and every other Android app developer/company. But ... whether they do that is up to them. If they don't see any value in it (if none of their users are asking for it, but are instead blaming Samsung--not saying you are at all), then they won't do it.
Lock pattern: There is a setting in Gear Manager on your phone that allows it. Open Gear Manager, scroll to the bottom and choose Settings. Scroll half-way down to Auto Lock and check the box.
Schedule: This is one of the Gear S's shortcomings. We used to be able to "add an event" using S-Voice on other Gear devices, but for some reason we can't with the Gear S. I can see all of the events on my calendar, but only because I use S-Planner. If you aren't using S-Planner, then your calendar won't "sync" with what's on the Gear S. The same goes for texts, email, and some other things. If you aren't using the TouchWiz (stock Samsung apps on the phone), then it won't play so nice with the Gear S. Same thing goes for using Samsung calendar and text messaging while owning and using an Android Wear device. Google has closed down what can be used fully with Android Wear, to their proprietary apps. The rest have limited functionality and display the same "Send to Phone" message to do anything interactive. That may change for both Samsung and Google, since they are starting to open up and release their SDKs, but while Samsung is opening up, Google is starting to tighten up.
Email: I think Samsung is working out the kinks with the Email situation ... but it could be a moment. The email app on the device isn't quite a stand-alone email application. When you add email accounts (e.g., corporate Exchange, which is what I do) through Gear Manager, for example, it also adds it to your phone ... so it's a bit of a challenge. The problem I have is that with it, I can't reply to or compose new email messages, though others with newer phones like the S5 and Note 4 can. There's a combination of Galaxy device model version, Android version, and Stock Email app version that causes variance in the available features when it comes to email. And it's aggravating. But we'll just have to wait and see what happens.
I didn't use use Android Wear for long, but while I did I found it to be too much like having Google Now on my wrist, and not enough of it being an actual extension of my phone or a productivity device. I don't know if that makes any sense ... But I did sell it after a few weeks of use because I found it to be of minimal use. Your mileage will certainly vary, but if you have the opportunity you should try to play around with an Android Wear device. You may be surprised. I won't say whether that will be positively or negatively ... but do try to check it out.
Thanks!
So how do you suggest users let e.g. Facebook know to change their ways? Any particular venue that might be more effective?
Thanks for the info on the lock pattern, I will check that out!
Have you tried Facebook in Opera Mini?
You can read and respond to Facebook messages in there.
bennie joe said:
Thanks!
So how do you suggest users let e.g. Facebook know to change their ways? Any particular venue that might be more effective?
Thanks for the info on the lock pattern, I will check that out!
Click to expand...
Click to collapse
Twitter and official FaceBook support. Maybe the Gear S communities on FaceBook too. I don't use it so I really don't know! Also try hitting up Samsung Support on FaceBook.
Great post by the way. It will definitely be useful to some people who are on the fence.
New app "encouragement"
Thanks again for the suggestion of contacting the apps which I currently like on my android device. Oddly enough, it did not occur to me to contact them, since I figured why would they listen to me? But there is power in numbers!
I have reached out to 2 of my favorite apps, my fitness pal and facebook and will send more in the future as I miss using them on the Gear S.
Here is what I did:
For facebook:
On your profile page on my samsung Note 3 on the very bottom you have the option of reporting a problem. Then it breaks it down to 3 options: general feedback, Something isn't working and abusive content.
I chose something isn't working, because on my Gear s, it isn't I figured, general feedback receives a lot less attention than a reported problem...
My fitness pal:
Under help is a section FAQs/Feedback where you can send them emails. Done!
I encourage everybody to do the same with their favorite apps.. There is power in numbers and only if we reach out can our voice be heard! If developers do not know how many people are out there wanting to use their app on a specific platform, why would they bother spending time and resources on it! As long as everybody keeps the message positive and points out they already purchased the Gear S, they should listen and can actually measure demand ...
Yes, I just started using it last night, not a bad interim solution. Thanks for the tip!

HELP NEEDED ++ RepetiTouch Pro used with another app

Hello guys,
I'm here because im disperated guys.
I work with amazon flex, is a program from amazon that let you work as delivery driver with packages that people buy at amazon.com
The problem is this: there is a high demand of people working, and you just can work few hours per day just refreshing an app (amazon flex app at flex.amazon.com) and waiting that appears a block to click on that fast to have some hours to work. Due to many people working and trying to get blocks there, is really hard, also there people uses RepetiTouch application (including me) that lets you make repetitions and figure it out, more than 100 people using it, reduces possibilities to get blocks. I want some new method which somebody could give me, to be able to catch blocks faster than other people, I mean, some other better app than RepetiTocuh that lets you detect some in the screen (color detection, or letters detection, something crazy like that) and automatically click it or some way to get data before rest of people trying it. Do you have some method or other application that could recommend me that does what I said? some faster screen change detection that click fast on it.
thanks.

Express my dissatisfaction with Google and Huawei

I'm not sure if this is even allowed here but, I can't use the phone for phone calls AND 1 other "over the air service" such as GPS or WIFI hotspot or even wifi - if I do the calls get broken up with the poor audio routing of the blue tooth adapter--it's almost like the phone doesn't have enough resources to run cell phone call AND GPS or cell phone call AND blue tooth music or cell phone call AND wifi/hotspot service....any eon one service used at one time works flawlessly but with a cell phone you want to use ALL the wireless services at once and have them work.
AND, the phone shuts itself off when it's in my pocket and charge to 95-100%?? I miss phone calls from work all the time, I am constantly checking the phone to make sure it is still turn on. What a pain the behind.
I call Google - so sorry it's Huawei's problem, I call Huawei - so sorry its Googles problem. In the meantime I bought this phone from google and it worked well for 1.5(purchased 06-16-2016) years (besides the shutdown issue) then poof gone - it is now a piece of crap - 3 months outside of the one year warranty and I need a new phone!
So, my question to these two companies ( and I know they have lurkers in these forums all the time - that's why I am posting this here after speaking with BOTH of them) is: How in all honesty can you expect me and every single person I talk to about this to ever purchase another phone from either one of you?
Because I do talk, to everyone who will listen, about this; I see a LOT of people everyday, different jobs sites all over eastern Ontario. I tell them that as a technician for the past 30 years and knowing how technology works and also knowing that BOTH of these companies are probably to blame each in their own way and that NEITHER of these companies are thinking about their customers on this issue and only about their own bottom line I couldn't possibly recommend either one of them for anything.
Without exception these people I meet ask me which brand they think I SHOULD buy. I tell them this: "If you want a phone that just works and you aren't a customizer get an iPhone. If you are a customizer get a Razer Phone, an LG if you want cheap or a Samsung, Samsung being my preferred choice - but whatever you do, DO NOT buy a google phone or any phone made by Huawei because BOTH of these companies have proven to not be trust worthy, over this debacle, to their customers and if this is the case now then why would you think any future incidents of this nature would be any different?
Good bye to Google and Huawei, hello to Samsung again.
Thanks for letting me rant/rage here.
I have to say, I'm also disappointed on my nexus 6p. One day it just went nuts, shutdown itself and then bam! bootloop occurred and from that day on I can't install roms including stock, yes including stock, without applying a 4-core mod (forces my device to use only 4-cores to work and boot). Some say it's a hardware failure or something, idk. And even before that i have been having issues with my battery, i only get 4h sot average. I cant believe i spent so much for this crap. Dont get me wrong though, i love this camera very much and the stock google experience (and custom roms) but everything else is sh*t. So yeah, +1 for this "dissatisfaction"
aserate said:
I have to say, I'm also disappointed on my nexus 6p. One day it just went nuts, shutdown itself and then bam! bootloop occurred and from that day on I can't install roms including stock, yes including stock, without applying a 4-core mod (forces my device to use only 4-cores to work and boot). Some say it's a hardware failure or something, idk. And even before that i have been having issues with my battery, i only get 4h sot average. I cant believe i spent so much for this crap. Dont get me wrong though, i love this camera very much and the stock google experience (and custom roms) but everything else is sh*t. So yeah, +1 for this "dissatisfaction"
Click to expand...
Click to collapse
Well I have no idea what carrier you use but if I was you I'd "accidentally drop" or "lose" my phone and file an insurance claim- I know Verizon told me if I end up breaking or losing my 6p they would either give me a Pixel 2 or 2XL so maybe that's something to look into?
Sent from my Nexus 6P using XDA Labs
Personal experience is the complete opposite. Phone was nearly 2 years old (1 year warranty in the UK) and started shutting down. Online chat with Google and confirmed I had done the basic fault fixes like factory reset and they immediately send out a refurb to replace it.
They had no legal requirement to do so but also did this for a lot of people who bought their phone through the play store. Its more complex if it was bought through a carrier as the warranty / contract is then with the carrier or Huawei and those experiences appear to be less straight forward.
Everyone has different experiences, I wouldn't touch Samsung with a barge pole due to personal problems I had with them and the number of faults our organisation has with their phones. Had an LG phone that had the reboot issue and they wouldn't do anything as it was outside of the 12 month warranty.
Warranties have an end date that you sign up to, they may give a goodwill gesture outside of this, or you can fight them to say the fault was inherent.
What have you done to diagnose the issue on your phone?
It could be as simple as the battery needs replacing. It can have all sorts of symptoms including shutting down or failing services when there is high demand and a power spike which the dying battery can't provide. Have you run something like Accubattery to check the battery state?
400ixl said:
Personal experience is the complete opposite. Phone was nearly 2 years old (1 year warranty in the UK) and started shutting down. Online chat with Google and confirmed I had done the basic fault fixes like factory reset and they immediately send out a refurb to replace it.
They had no legal requirement to do so but also did this for a lot of people who bought their phone through the play store. Its more complex if it was bought through a carrier as the warranty / contract is then with the carrier or Huawei and those experiences appear to be less straight forward.
Everyone has different experiences, I wouldn't touch Samsung with a barge pole due to personal problems I had with them and the number of faults our organisation has with their phones. Had an LG phone that had the reboot issue and they wouldn't do anything as it was outside of the 12 month warranty.
Warranties have an end date that you sign up to, they may give a goodwill gesture outside of this, or you can fight them to say the fault was inherent.
What have you done to diagnose the issue on your phone?
It could be as simple as the battery needs replacing. It can have all sorts of symptoms including shutting down or failing services when there is high demand and a power spike which the dying battery can't provide. Have you run something like Accubattery to check the battery state?
Click to expand...
Click to collapse
I'm in the UK. I bought mine from Playstore but the warranty card states the handset had a 2 year warranty?
I agree with you on LG though. I bought two LG G4's. One had the well documented bootloop within warranty and they repaired it. The second started to bootloop two weeks out of warranty...LG didn't want to know.
Sent from my Nexus 6P using Tapatalk
Had the same issue. The phone was practically useless for calls due to its secondary mic issue. The battery aged really well for me, though
When I contacted Google - they were pretty responsive. I really appreciate Google for this. After a year they had no obligation to even entertain me. But that's about it - they gave me standard replies like factory reset - to which I laughed. Rooting and disabling the secondary mic would have probably solved the issue but then the payment options would'nt have worked for me. Google had acknowledged the mic and the battery issue in North America but here in India they went the factory reset route. I shared the bug id as well. Nothing helped. They asked me to visit the Huawei service center. They changed mic - issue still persisted - asked me to contact Google.
I eventually got myself a Samsung N8. Had been with Google for 3 generations. The Pixel 2 XL couldn't convince me this time. Customer lost.

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