Related
no
Take it to a TMO store, I doubt anyone here will be too willing to help giving the possibility that you may have a stolen device.
If it is rooted there is a way, I don't have the link, but you use adb to pull and edit one of the db's , if it is not rooted, then most likely SOL ...
colaicee said:
i work at a cellphone repair shop. we also buy sale and trade phones. i use XDA a lot for the new android phones coming out when people have problems.
my coworker bought a vibrant from a customer that came into our store, the thing is that now the phone is patterned locked and we dont know the original email address. he said that it was working fine when he first purchased it. my guess is the customer unlocked it before my coworker played around with the phone.
anyways, no i didnt steal it. or any of that bs. we have a business license, a store front, and 99.9% feedback on ebay.
pm me if theres a way. willing to paypal for info.
Click to expand...
Click to collapse
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
The phone is locked regardless. There is an android bug that doesn't allow the phone to verify the google credentials after you try the pattern lock too many times. Even if if was the OP's actual phone, he'd need to either factory reset, flash a new rom to the device, or get a replacement phone.
No one here will be able to help you get past it. There were security holes that allowed people to bypass it, but Google has sinec patched those, without fixing the fundamental issue (users, their children, their friends locking them out and basically "bricking" the device for all intents and purposes).
You got got, and it's probably a stolen device (not saying you stole it, someone else could have).
If you go to T-Mobile they will ask for you account information and check the IMEI against you account. T-Mobile uses different bands as AT&T so there aren't that many people buying Vibrants up front to unlock them and use them on different carriers, TBQH. If that IMEI belongs to someone else (it's even on you contract/reciept), they won't replace the phone. They will assume it's stolen.
Maybe if you start a contract/new line the reps in the store may help you out, though.
However, contacting Samsung may yield better results, but I think the Warranty is handled by T-Mobile, unless it's a hardware defect (hardware locked devices and pattern lockouts are both software issues).
"No i didn't steal it"
LOL
:/........
Nvm, lol
Sent from my SGH-T959 using XDA App
If it is rooted you could always try this ..
http://forum.xda-developers.com/showthread.php?t=485988
ookas said:
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
Click to expand...
Click to collapse
yep, good call there. if the op purchased the phone he should have all of the sellers info on file.
I bought a Motorola Photon, and if possible, I'd like to get it running on Boost Mobile. I really need some guidance on what to do. From scanning the forums for other phones, it seems I need to do more than root it--I need to unlock it. Do you I need to use something like Pudding? (http://forum.xda-developers.com/showthread.php?t=1216143)
I realize at this point that I would not be able to use 4g with Boost.
Any help and suggestions are appreciated.
stellar7 said:
I bought a Motorola Photon, and if possible, I'd like to get it running on Boost Mobile. I really need some guidance on what to do. From scanning the forums for other phones, it seems I need to do more than root it--I need to unlock it. Do you I need to use something like Pudding? (http://forum.xda-developers.com/showthread.php?t=1216143)
I realize at this point that I would not be able to use 4g with Boost.
Any help and suggestions are appreciated.
Click to expand...
Click to collapse
You need a Boost phone, this phone will not work on Boost, whether you root and unlock it or not.
What he said. There currently isnt a way to unlock for domestic carriers. Sorry to say but your sol at the moment. Might as well sell it.
Sent from my MB855 using xda premium
Doesn't boost carry the other Motorola phone like the Photon? Starts with an E. I can't remember what it's called at the moment though.
Edit...
Electrify.....Not sure if Boost DOES have it. But figured I'd put that possibility out there. If they don't, Sorry!
No, they don't. Check out Boostmobile.com to see the phones they carry.
xTMFxOffshore said:
Doesn't boost carry the other Motorola phone like the Photon? Starts with an E. I can't remember what it's called at the moment though.
Edit...
Electrify.....Not sure if Boost DOES have it. But figured I'd put that possibility out there. If they don't, Sorry!
Click to expand...
Click to collapse
Sent from my MB855 using XDA App
stellar7 said:
I bought a Motorola Photon, and if possible, I'd like to get it running on Boost Mobile. I really need some guidance on what to do. From scanning the forums for other phones, it seems I need to do more than root it--I need to unlock it. Do you I need to use something like Pudding? (http://forum.xda-developers.com/showthread.php?t=1216143)
I realize at this point that I would not be able to use 4g with Boost.
Any help and suggestions are appreciated.
Click to expand...
Click to collapse
yes it is possible, but you wont find any help here. its a legal grey matter on the process. im sure if you check craigslist you can find someone that does it for a modest fee
I thought they did. Don't have nor want Boost.
Sent from my Photon via XDA
shabbypenguin said:
yes it is possible, but you wont find any help here. its a legal grey matter on the process. im sure if you check craigslist you can find someone that does it for a modest fee
Click to expand...
Click to collapse
Thanks everyone for your input. Thanks especially to shabbypenguin for the information.
This can be done with most htc and samsung phones, but [modern] motorola phones are nearly, if not completely, impossible.
there is a big dif between rooting and unlocking the bootloader vs unlocking the phone for dif carrier use. u would have to unlock the spl to use it on a dif carrier. good luck with that. might as well get a new phone.
That is what everyone has been saying. It's near impossible.
Sent from my Photon via XDA
This doesn't make any sense. You want to move your photon over to Boost? Why?
If you bought on a new/upgrade contract price, you are already in the contract and can use it on Sprint. Why would you move it to a network that won't support it (officially anyway) and also won't support the Photon's 4G?
If you bought out of contract, you paid a high (full) price for it. Why would you bring it to a network with crappier speeds than sprint and doesn't support your phone's 4G. You would have been better off buying a Boost phone on contract.
In addition, methods to enable your photon to work on Boost can cause issues like SMS or MMS not working or not working reliably. Basically, its not worth the trouble and I can't understand why anyone would want to do it. If you want to use Boost's network so much, why not save yourself the hassle and just get a phone from them and officially supported by them.
Some people don't think or look at the bigger picture I s'pose.
Sent from my Photon via XDA
shabbypenguin said:
yes it is possible, but you wont find any help here. its a legal grey matter on the process. im sure if you check craigslist you can find someone that does it for a modest fee
Click to expand...
Click to collapse
well i cant get into the legal aspect as im no lawyer but ive done over a 00 EVO4G,3d,EPIC,TRANSFORMER,MOMENT,EPICTOUCH,SHIFT,SAMMY7INCH TAB AND MORE! but i have yet to figure out the notorola PHOTON TO BOOST MOBILE SOLUTION! and im deperate as i ran out and dropped cash money for a NIB unit from the sprint store where i live! so if you have any at all help please PM me asap thanks
PS
there are other threads here about htc solutions but no other brands that ive seen anyway alot of the stuff was lost when MOBILE-FILES STOP ALLOWING THOSE TYPES OF THREADS
---------- Post added at 05:43 PM ---------- Previous post was at 05:39 PM ----------
illa said:
there is a big dif between rooting and unlocking the bootloader vs unlocking the phone for dif carrier use. U would have to unlock the spl to use it on a dif carrier. Good luck with that. Might as well get a new phone.
Click to expand...
Click to collapse
na not quite actually he would have to modify the esn/dec
---------- Post added at 05:47 PM ---------- Previous post was at 05:43 PM ----------
wintrxtrem said:
This can be done with most htc and samsung phones, but [modern] motorola phones are nearly, if not completely, impossible.
Click to expand...
Click to collapse
ANYTHING IS POSSIBLE BUT YOU ARE RIGHT MOTOROLA IS PRETTY MUCH LOCKED for NOW but someone somewhere knows something! either way it sucks as i think that if you buy the phone you should be able to take it anywhere as it's yours ( hey the gsm guys can! why not the CDMA guy's?
either thanks to all
---------- Post added at 06:18 PM ---------- Previous post was at 05:47 PM ----------
MultiDev said:
This doesn't make any sense. You want to move your photon over to Boost? Why?
If you bought on a new/upgrade contract price, you are already in the contract and can use it on Sprint. Why would you move it to a network that won't support it (officially anyway) and also won't support the Photon's 4G?
If you bought out of contract, you paid a high (full) price for it. Why would you bring it to a network with crappier speeds than sprint and doesn't support your phone's 4G. You would have been better off buying a Boost phone on contract.
In addition, methods to enable your photon to work on Boost can cause issues like SMS or MMS not working or not working reliably. Basically, its not worth the trouble and I can't understand why anyone would want to do it. If you want to use Boost's network so much, why not save yourself the hassle and just get a phone from them and officially supported by them.
Click to expand...
Click to collapse
its all good and some of what you say is tru but i personally rather take the one time hit of the full price phone versus the long lasting spendy contract! and far as speeds the spped that is different on the boost to sprint conversions is 4G which does not work at all as boost only supports 3g and iden but spped wise boost cdma and sprint cdma is the same in one! the diiference is in the handset
as you can run a boost phone like a incognito or prevail and they get 3g but you can take a sprint phone such as my baby V950 renegade which supports EVDO revA and the sppeds double at least. its in the cheap handsets where they slow you down if you dont believe me run the slowest of them all the motorola bali or mirro and speedtest dslreports.com/mspeed and then same line same area test any sprint hanset that you can activate on boost legally threw customer service and you will see the spped double instanly as they are built to be faster clearer and handle more data. thats why i rocked the sprint OOOG V3m RED EDITION for almost 2yrs shortly after it came out! and that was when boost mobile cdma was only in 13 test states either way to each his/her own i'm still tring to figure mine out but i'm close to quiting
Hell, Id love to see this on BoostMobile as well!
That or the GSM unlocked for TMobile/SimpleMobile (yes I am aware 4G and HSPA+ wont work, IDGAFRA, thats i dont give a flying rats arse)...
Sprint can blow me, At work and home and (when I was attending) school I had to use my Airave or WiFi, almost no service where I specifically was at, and I am sorry, but if you cant serve my home with even simple Voice/Data, I am not going to pay you an extra $10 a month for service I dont get, and before the "get another phone" nimrods chime in, I want the hardware on the Photon, there isnt another exactly like it at the moment (even the Atrix 2 falls short, and ill die before I use AT&T)...
Not only that but the last person I talked to in retentions leveled with me and we came to the agreement that Sprint is just trying to bleed customers dry by double charging for hardware (after-all, thats exactly what they are doing), its too bad he wouldn't consent to being recorded
BUT I left sprint after 5 years, convinced my parents of 7 years, and a few friends/extended family, and a few school friends/members as well (I helped them pick out and setup/tweak/config their new phones on other carriers, small price to pay to stick it to Sprint, 20~ customers might be a drop in the bucket to them, but dammit its my drop in the bucket! I hope the bottom rusts out!!!), so I am happy!
Using my HD2 right now, wanted the Photon, but until it gets BoostMobile (yeah, underling of Sprint i know, irony present), or an up-to-date cricket or Tmobile/SimpleMobile ability, I am stuck with mah HD2
stellar7 said:
I bought a Motorola Photon, and if possible, I'd like to get it running on Boost Mobile. I really need some guidance on what to do. From scanning the forums for other phones, it seems I need to do more than root it--I need to unlock it. Do you I need to use something like Pudding? (http://forum.xda-developers.com/showthread.php?t=1216143)
I realize at this point that I would not be able to use 4g with Boost.
Any help and suggestions are appreciated.
Click to expand...
Click to collapse
After researching this for a friend, some months ago. This is what I found, from other sites. I have no personal experience, just reporting others experiences.
"What works is to call Boost Customer Service and Play Dumb. Don't volunteer information. Tell them for example, that you/your kids broke your phone and someone gave you their old one. Give them the ESN and if they ask you what sort of phone Play Dumb and tell them you don't know "Um its a clamshell with a keyboard?" If they tell you it can't be activated, thank them and hang up. Keep trying, you will eventually get an operator who will swap it in for you."
"Alright guys this is my first post to help you guys out. I just "migrated" my sprint number to a boost Mirro I bought at wal mart. I set up service of course first and for most. Then called the boost customer care line... You'll have to log into your boost account... go to support and contact customer care... The 800 number is at the bottom of the screen left hand corner. You'll have to of course call the number from a different phone than the one on your account. At that time when you call and enter in all the info the automated system asks for make sure you let them know that your calling to report a lost/damaged/stolen phone. It will ask you to enter in the hex esn id... you'll have to do this a couple times... Then the automated system will "give up" and put you on the line with a human. I told them my phone kept resetting and that I bought another, and verified the esn number from phone I wanted active on the account (touch pro), as well told the csr that this was the same style phone I had. No questions asked he got it activated, I did a hard reset on my phone, and then went in and hit update profile... (Not sure if I had to do the hard reset... but that's what active sync is for) All working just fine... Just thought I'd try and help."
Good Luck.
rbeavers said:
After researching this for a friend, some months ago. This is what I found, from other sites. I have no personal experience, just reporting others experiences.
"What works is to call Boost Customer Service and Play Dumb. Don't volunteer information. Tell them for example, that you/your kids broke your phone and someone gave you their old one. Give them the ESN and if they ask you what sort of phone Play Dumb and tell them you don't know "Um its a clamshell with a keyboard?" If they tell you it can't be activated, thank them and hang up. Keep trying, you will eventually get an operator who will swap it in for you."
"Alright guys this is my first post to help you guys out. I just "migrated" my sprint number to a boost Mirro I bought at wal mart. I set up service of course first and for most. Then called the boost customer care line... You'll have to log into your boost account... go to support and contact customer care... The 800 number is at the bottom of the screen left hand corner. You'll have to of course call the number from a different phone than the one on your account. At that time when you call and enter in all the info the automated system asks for make sure you let them know that your calling to report a lost/damaged/stolen phone. It will ask you to enter in the hex esn id... you'll have to do this a couple times... Then the automated system will "give up" and put you on the line with a human. I told them my phone kept resetting and that I bought another, and verified the esn number from phone I wanted active on the account (touch pro), as well told the csr that this was the same style phone I had. No questions asked he got it activated, I did a hard reset on my phone, and then went in and hit update profile... (Not sure if I had to do the hard reset... but that's what active sync is for) All working just fine... Just thought I'd try and help."
Good Luck.
Click to expand...
Click to collapse
thanks for the input but this is old news we are trying to figure out if this phone has a repair solution as far as ME)&*(&(+ or ES&^)(*&_()*+ thats all the getting the phone on the account is cheese cake ive did over a 1000 and thats being nice as i have been doing it every since boost mobile cdma was only in 13 test states either way hope i did not affend you but i'm really trying to get the photon on boost mobile and its not impossible at all just need leaked info or someone who works at motorola as a developer/programmer ? at least thats my guess
sdwyz74 said:
thanks for the input but this is old news we are trying to figure out if this phone has a repair solution as far as ME)&*(&(+ or ES&^)(*&_()*+ thats all the getting the phone on the account is cheese cake ive did over a 1000 and thats being nice as i have been doing it every since boost mobile cdma was only in 13 test states either way hope i did not affend you but i'm really trying to get the photon on boost mobile and its not impossible at all just need leaked info or someone who works at motorola as a developer/programmer ? at least thats my guess
Click to expand...
Click to collapse
As stated in earlier post, some numbers are illegal to change.
____________
Hope your Good @ It
Yeah, I wouldn't screw with it too much.
rbeavers said:
As stated in earlier post, some numbers are illegal to change.
____________
Hope your Good @ It
Click to expand...
Click to collapse
Can you please site a statue or regulations that says that. Is this state or federal law that would be broken, or maybe an FCC regulations.
People just blur out that its illegal without any proof.
I found this article that would suggest that there is nothing illegal about it, but if someone can point me a source that would prove otherwise I that be great.
http://cellagainfranchise.com/breaking-news-unlockingflashingjailbreaking-any-cell-phone-has-become-legal/
Thanks
Since Samsung is treating it as a standalone device or like a phone can it be Unlocked as phones can? Can I walk into any carrier that has the Gear S in Stock pay it outright in full and unlock it if necessary I don't want a 2 Year contract on a Smart watch that carriers consider an accessory
I would like to know that, too. If it can completely replace a phone.
As I posted in my reviews in the Gear S General section, you can use it primarily as a phone that makes and receives calls and SMS. Consider it a feature-phone Nokia from the mid-noughties. And it needs charging daily, maybe twice for heavy use.
joytest said:
As I posted in my reviews in the Gear S General section, you can use it primarily as a phone that makes and receives calls and SMS. Consider it a feature-phone Nokia from the mid-noughties. And it needs charging daily, maybe twice for heavy use.
Click to expand...
Click to collapse
ok thanks
Uniquebarbee said:
ok thanks
Click to expand...
Click to collapse
Clicking the Thanks button would be nice :good:
joytest said:
Clicking the Thanks button would be nice :good:
Click to expand...
Click to collapse
My limit has been reached
Over on androidcentral, someone reported successfully using it as a stand alone phone.
I received mine today and requested an unlock code from T-mo, which they say can take up to 14 days to arrive. I'll write back if/when I get it.
I also talked to ATT, and they told me they would not know how to unlock it, but I may just have chatted with an unknowledgeable person.
xendula said:
Over on androidcentral, someone reported successfully using it as a stand alone phone.
I received mine today and requested an unlock code from T-mo, which they say can take up to 14 days to arrive. I'll write back if/when I get it.
I also talked to ATT, and they told me they would not know how to unlock it, but I may just have chatted with an unknowledgeable person.
Click to expand...
Click to collapse
Thanks this was before I got my gear. But yes it can be unlocked many have gotten it. Just a heads up I'm sure you know unlocking for T-mobile will only let you use AT&T or their bootleg companies (MVNO). AT&T takes between 48 hours and 7 days some have said
^ Yes. It's a bit disappointing that they don't come with more bands.
Also, I kind of figured that the ATT info I was given was incorrect. That chat took forever and the person I talked to had no clue about the Gear S.
Do you know how to unlock it once you have the code, other than inserting a different SIM and hoping you'll get prompts for the unlock code?
xendula said:
^ Yes. It's a bit disappointing that they don't come with more bands.
Also, I kind of figured that the ATT info I was given was incorrect. That chat took forever and the person I talked to had no clue about the Gear S.
Do you know how to unlock it once you have the code, other than inserting a different SIM and hoping you'll get prompts for the unlock code?
Click to expand...
Click to collapse
You got it that is it
Thanks!
Not sure how else to thank you (I think there something I can click?) - I've been lurking here since my first XDA/MDA... from way before Android, but never posted until now.
xendula said:
Thanks!
Not sure how else to thank you (I think there something I can click?) - I've been lurking here since my first XDA/MDA... from way before Android, but never posted until now.
Click to expand...
Click to collapse
Thurs up sign where you reply s
Gotcha, thanks!
Cell Unlocker.net can unlock it for $29 When I got mine I asked and they asked for my IMEI so I gave them that and a day later they said yes and added it to the list
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone. And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed". Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
Has anyone else ever had a problem with Tmobile not being able to permanently unlock their phone via Device Unlock App? I keep telling Tmobile i think it's because the phone is a warranty exchanged phone and this is why it's not working. But they said no that shouldn't cause any issues. Anyone else know what I could do to get the phone unlocked? Highly appreciate any advice and help and thank you for your time.
No issues with mine. T-Mobile sent me the unlock the day I bought my device (paid in full) and no issues usings other carrier SIM's in it.
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
a34 said:
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
Click to expand...
Click to collapse
Yes I have all permissions allowed and still not working.
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine. Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
michy21 said:
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone.
And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed".
Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
Click to expand...
Click to collapse
michy21 said:
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine.
Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
Click to expand...
Click to collapse
You are probably correct, but that's an internal T-mobile issue. They have it so locked down even that 3rd party unlocking service can't touch it. I find it amusing they actually paid for a 3rd party unlocking service for you. That was them admitting they really screwed it up.
Okay today i called Tmobile one more time to ask about my IMEI. I wanted to make sure that the IMEI was in good standing. And that it was not on anyone else's account by mistake. Everything looked good. After explaining my situation again for the 100th time, the account specialist said she can transfer me to their Advanced Technical Support Team which Tmobile has never tried before. She also was perplexed bc on their end my phone says it is eligible to be unlocked. Anyway After speaking with the representative she said she would submit my case for escalation with their Technical Engineers. This we have never done. So in afew days i should hear back from them and i hope and pray that finally the phone will be able to Unlock Permanently! If not then there is nothing else i can do. I have tried what seems like everything. Unless anyone from XDA has the solution! Updates coming soon.
Also i want to add that at one point a technical support representative said that they will request that they replace my phone with a new one and not warranty exchanged one. He said he can't guarantee that tmobile will approve of this but he would try anyway. But of course i did not receive a new phone but the warranty exchanged phone instead. I just think tmobile could have tried harder to compensate me some how, but no nothing. But i think if after the technical engineers get back to me and still the phone won't unlock i am going to tell tmobile that i will file a complaint about this. And even share on social media how they have failed me. I will also tell them that I'm really disappointed that they didn't offer me any compensation for this situation. Tmobile has failed big time and what are they going to do about it??? Most likely nothing..
@michy21: This is troubling for sure. I gather you must still be with T-Mobile (or you wouldn't be able to use your SIM locked H932).
I too unlocked my TMO V30+ after 2 months using the Device Unlock app, and switched to an AT&T MVNO. T-Mobile reception is terrible inside our apartment, so I had no choice. But I worry what will happen if I need warranty repair (my screen just got a dead pixel today) or even after OS updates. T-Mobile probably won't grant unlock again without me being a subscriber.
They treated me horrible when I ported out, and I swore I'll never go back to them -- too bad because I really liked T-Mobile up till then, and would've come back when they roll out Band 71 in our area. So yes, this worries me.
I'll be quite interested to hear the outcome of your story.
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
markbencze said:
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
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Click to collapse
Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
michy21 said:
Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
Click to expand...
Click to collapse
Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
markbencze said:
Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
Click to expand...
Click to collapse
I just finished filing the complaint and emailed jennifer. Hope to hear from someone soon!
I just got done talking to Nicole from the executive office at Tmobile. She called me regarding my complaint I filed to the FCC. And she couldn't get my phone to unlock, but she said she is going to send me an Unlocked phone instead. It's not brand new but a warranty exchanged one that is in excellent condition. So finally I'm happy with the outcome.
ill make this short and sweet got my device today from Tmobile, and device was locked as we all now know, i have NOT paid it off yet.
I tried using the "Pixel device unlock app" it did not work gave me a "server error" when trying to use it
i then went into the tmobile app and messaged support explaining i wanted the lock removed and had tried using the app and was presented with the "server error"
The guy told me he would take a look (once he understood what i wanted to do)
He asked for my IMEI and then asked me why I wanted to unlock the device, I told him it was because i wanted to have the full use of my device and access to the bootloader incase of an issue where I needed to flash factory firmware and prevent having to bring and pay for it too be RMA'd, 10 minutes later my device was whitelisted and now my device is unlocked.
I hope this helps anyone who's dreams were crushed like mine when I received a device with locked bootloader
Thanks guys, glad to be back
PS i use P6 as pixel 6 short script
I did not have as much luck as you. Spoke to two different reps and they both just kept repeating that it needed to be paid off before being permanently unlocked, regardless of the reason.
NecroOne said:
I did not have as much luck as you. Spoke to two different reps and they both just kept repeating that it needed to be paid off before being permanently unlocked, regardless of the reason.
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Same here. Tried through the app chat. Via FB. And then by call. All said that same thing.
I used the app chat via the TMobile app sorry to hear that tho, I guess I got lucky
Are you long time T-mobile customer? If they think you are very unlikely to leave T-mobile anyway, unlocking your device just increases your "loyalty" and no harm to them.
this is pretty common sense I thought...applies to all carrier.
Have you tried messaging @mobbdeep ?
Whoareyou said:
Have you tried messaging @mobbdeep ?
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Does he work for T-Mobile?
You'll want to try to talk to your "local" team of experts during normal business hours found here in the US. I informed my service rep today that I understood their policy, but my Pixel 6's software was broken. That I needed to flash it via the Pixel utility found online. The rep wanted to via her documents, came back and said no promises. I reassured them the reason why and how I am not requesting it for any one EIP devices, just this one.
She came back and had whitelisted it. 10 minutes and done.
Messaging takes to long to explain this because they just push you off for 24-72 hours.
HiddenKnight said:
You'll want to try to talk to your "local" team of experts during normal business hours found here in the US. I informed my service rep today that I understood their policy, but my Pixel 6's software was broken. That I needed to flash it via the Pixel utility found online. The rep wanted to via her documents, came back and said no promises. I reassured them the reason why and how I am not requesting it for any one EIP devices, just this one.
She came back and had whitelisted it. 10 minutes and done.
Messaging takes to long to explain this because they just push you off for 24-72 hours.
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What do you mean local expert? Like the local retail store? What number did you call?
i just told them that the sim card support notification wont stop vibrating and it is annoying me, and I can't remove the notification without the device being unlocked. They went ahead and unlock the device for me.
magics. said:
i just told them that the sim card support notification wont stop vibrating and it is annoying me, and I can't remove the notification without the device being unlocked. They went ahead and unlock the device for me.
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Thing is, I'm through Sprint technically
opz187 said:
Thing is, I'm through Sprint technically
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I am too.. i chatted with sprint multiple times and they are dumber than a door nail unfortunately.. so I figured I would try Tmo support so went to the website and started a chat but said I wasn't a tmo/sprint customer yet then the rep came on and I said that I was told I could unlock the sim on the device to use other sim cards but the unlock app says server error.. He then asked for the IMEI and my phone number and submitted the request and said it should be unlocked within 24hrs lol.. so we'll see what happens.. The unlock app would either say server error or would say it isn't eligible since hasn't been on the account long enough
Sprint was completely oblivious.. spent hours talking to 5 reps across 2 days and got literally nowhere.. They kept telling me that my phone/plan already has sprint global roaming so I can use 2g data and .25c/min for calls lmao.. like that is not the same as using another sim card.. the last guy I talked to I explained everything and he read the prior chat and everything and said he will help me.. he then starts walking me through all these steps then ultimately says my device isn't eligible lol.. keep in mind this whole time I was requesting an exception for military deployment LOL.. not one of them understood what this meant or was.. the first guy even refused to transfer my chat when I asked to speak to someone who knows what I am talking about so I said he was trying to avoid getting surveyed and he laughed then began to tell me how to close chrome and clear cache and all this to try and close the chat out but it didn't work haha.. everytime i logged back in I got right back to him.. he finally randomly transferred me and someone elses name popped up who didn't even say anything and transferred me then next person said like 1 word then closed the chat then finally got the last person who almost made me believe he knew what he was doing lol..
then go to tmo and 1st time asking no problem, whats imei and phone number and request submitted lol.. now lets hope it actually works haha
elliwigy said:
I am too.. i chatted with sprint multiple times and they are dumber than a door nail unfortunately.. so I figured I would try Tmo support so went to the website and started a chat but said I wasn't a tmo/sprint customer yet then the rep came on and I said that I was told I could unlock the sim on the device to use other sim cards but the unlock app says server error.. He then asked for the IMEI and my phone number and submitted the request and said it should be unlocked within 24hrs lol.. so we'll see what happens.. The unlock app would either say server error or would say it isn't eligible since hasn't been on the account long enough
Sprint was completely oblivious.. spent hours talking to 5 reps across 2 days and got literally nowhere.. They kept telling me that my phone/plan already has sprint global roaming so I can use 2g data and .25c/min for calls lmao.. like that is not the same as using another sim card.. the last guy I talked to I explained everything and he read the prior chat and everything and said he will help me.. he then starts walking me through all these steps then ultimately says my device isn't eligible lol.. keep in mind this whole time I was requesting an exception for military deployment LOL.. not one of them understood what this meant or was.. the first guy even refused to transfer my chat when I asked to speak to someone who knows what I am talking about so I said he was trying to avoid getting surveyed and he laughed then began to tell me how to close chrome and clear cache and all this to try and close the chat out but it didn't work haha.. everytime i logged back in I got right back to him.. he finally randomly transferred me and someone elses name popped up who didn't even say anything and transferred me then next person said like 1 word then closed the chat then finally got the last person who almost made me believe he knew what he was doing lol..
then go to tmo and 1st time asking no problem, whats imei and phone number and request submitted lol.. now lets hope it actually works haha
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How did you start a chat with T-Mobile? Whenever I sign in to TMobile website it transfers me to Sprint website
opz187 said:
How did you start a chat with T-Mobile? Whenever I sign in to TMobile website it transfers me to Sprint website
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I explained in the first paragraph lol.. go to tmobile.com and dont try to sign in.. go to contact page or until u see the chat box/icon then typed "agent" it asked if i was a customer or not i said i was not.. if u say u r it will make u sign in and send u to sprint chat
ne0ns4l4m4nder said:
ill make this short and sweet got my device today from Tmobile, and device was locked as we all now know, i have NOT paid it off yet.
I tried using the "Pixel device unlock app" it did not work gave me a "server error" when trying to use it
i then went into the tmobile app and messaged support explaining i wanted the lock removed and had tried using the app and was presented with the "server error"
The guy told me he would take a look (once he understood what i wanted to do)
He asked for my IMEI and then asked me why I wanted to unlock the device, I told him it was because i wanted to have the full use of my device and access to the bootloader incase of an issue where I needed to flash factory firmware and prevent having to bring and pay for it too be RMA'd, 10 minutes later my device was whitelisted and now my device is unlocked.
I hope this helps anyone who's dreams were crushed like mine when I received a device with locked bootloader
Thanks guys, glad to be back
PS i use P6 as pixel 6 short script
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Cool, does this mean you can now use dual sim (sim and probably esim) example 2 carriers? Does the tmobile even let you do dual sim connections.
elliwigy said:
I explained in the first paragraph lol.. go to tmobile.com and dont try to sign in.. go to contact page or until u see the chat box/icon then typed "agent" it asked if i was a customer or not i said i was not.. if u say u r it will make u sign in and send u to sprint chat
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So I just did that and they said they wanted me to log in in order to continue because they need account details
pvaldeben said:
Cool, does this mean you can now use dual sim (sim and probably esim) example 2 carriers? Does the tmobile even let you do dual sim connections.
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when i unlock the phone not the (bootloader yet) i could add a esim i havent done it yet. it give you the opinion of any carrier for the esim.
magics. said:
when i unlock the phone not the (bootloader yet) i could add a esim i havent done it yet. it give you the opinion of any carrier for the esim.
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i used esim out of the box with my pixel 6 without being sim unlocked
opz187 said:
So I just did that and they said they wanted me to log in in order to continue because they need account details
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you gotta get the right person lol