Related
So I've been looking online for this phone and i found this website:http://www.expatriates.com/cls/13636164.html
I emailed the guy and he/she replied with this message:
Hello,
Thank you for your inquiry...
We are registered wholesale supplier from Bolton, United Kingdom.
We sell Brand new and original SAMSUNG GALAXY S2 UNLOCKED
PRICE : - $300 / piece - price is including shipping.
Bonus: If you buy 2 units you will get 1 unit extra as free bonus.
We deliver order in 2 / 3 days via EMS/FEDEX/DHL/UPS to your doorstep. Shipping Tracking Number/Airway bill will be emailed to you after shipment
Payment by Western union... ( we accept 50% deposit via western union and you pay the remaining 50% balance after delivery of the goods to you)
So If you agree to our quotation and terms, then kindly email me back with your shipping address so we send you invoice and payment details and we can proceed with shipment.
Please get back to us with the following information for your order to be processed.
1.) What quantity do you want to buy ? ...................
2.) Your Full Name:.............................
3.) Deliver Address to Include the following:
*City:...................................
*Phone:...............................
*Postal Code:.......................
*Country:............................
We await your order confirmation and quick response.
Best Regards
Ali Alkaaby
Manager
CELL SERV. LTD
Tel:+447024011026
You guys think its legit? because $300 for that phone is an awesome price
Yes of course they are legit. Go ahead get 50 of them!! Great price. I may order one too. I will pay western union too. And give them my information in an email. Cant wait!!! Galaxy s2 rocks!!! lol
No. Its fake. Never pay via western union. Email is extremely sketchy other than that, you're a moron.
Noooooooo way! Total scam
Sent from my SCH-I510 using XDA Premium App
sad day...
Its fake.. lol on top of the page it says never pay with western union in red lmfao
Sent from my Htcclay's SuperCM7 G2 using XDA App
It's an obvious fake, I live in the UK and they cost at least £450.
I hate websites like this as they must work quite well considering people can't seem to resist an apparent bargain!
Interested buyers should email : cellmaket@hotmail.com
Looks damn safe.. Fake
I got my SGS2 here in Finland for 456€ euros (650$) which is the cheapest in the whole country.
virtuososteve;14890217]
we are registered wholesale supplier from bolton, united kingdom.
Price : - $300 / piece - price is including shipping. = based in uk but deal in us dollars?
bonus: If you buy 2 units you will get 1 unit extra as free bonus.
really? Wow u buy 2 phones and get one free! Almost as good as the deal in your local tesco store
payment by western union... ( we accept 50% deposit via western union and you pay the remaining 50% balance after delivery of the goods to you)
most trusted and secure payment method available to date! *sarcasm*
you guys think its legit? Because $300 for that phone is an awesome price
after all of the above, you seriously, i mean seriously take the time to create a thread on xda and seriously (SERIOUSLY!!!!) ask if this is legit????.
I offer you a better deal, send me $100 via western union and I will send you a BRAIN...no hold on! I will send you one free as a bonus!!!!
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10chararcters
Its obviously fake, its misleading as it has false info, and to spot these, you need to notice a few things.
The Picture posted is from Galaxy S2, but the description isnt, including the links.
Phone Models:
Galaxy S2 = i9100
Galaxy S = i9000
Plus norwich union, bank transfer even ebay are run by a lot of the scammers.
Always check for a legit shop, and if you buy it from ebay, make 100% sure to check the seller's feedback, DO NOT TRUST any seller with low feedbacks (less than 30) and specially with any negative feedbacks.
You dont want to trust the wrong person with your money.
Better be cautious than sorry
3 at cost of 2 ? In other words new sgs2 for 200$ ? Cool - considering selling mine and buying three new from there ! (me stupid that I paid 560 € for mine xD)
If they were selling Iphone 4 for 200 $ i would have said it's true Samsung Galaxy S 2 no way
WOW i think i'm gonna order 2 of them! isanely cheap
EDIT: nah lol, just a joke^^
too good to be true. op, if someone is asking you to wire money (especially something like half now, then half after you get the phone), dont bite. theres scams like this all over the web ranging from cars, to houses. if there's some type of special or unusual circumstances involved, then likely its fake.
theebest said:
Its fake.. lol on top of the page it says never pay with western union in red lmfao
Sent from my Htcclay's SuperCM7 G2 using XDA App
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Click to collapse
haha.. noticed the red warning when first loaded the page.. then read the content say pay by western union... lol..
Hello My Most Worthy and Esteemed Friends,
I am corresponding with you all as you all as you have been elucidated to me as commendable through your good offices and deeds.
Through my fair service as Chief Banking Officer (Second Class) of the Imperial Banking System of Liberia, I have become encumbered by a sum of $23,000,000 (twenty THREE million dollar sterling) falling due to my ingratidudinous bureaucracy under the glorious tenure of former ex-President Charles Sierra-Leone of Cote d'Ivoire, who is currently dying of incurable cancer of the esophagus, in a plane crash.
I am most efficaciously appraised, in consideration of the unusual number of lottery wins that you have all had recently, that it is unworthy of my writing politely asking for help to move the fundage out of the country into a bank account of your officiating with a card to be delivered by FedEx.
Instead, I'm therefore going to blow the entire $42,000,000 (THIRTY five billion US dollars sterling) fundament and benevolence on this most execrable offer. Postage and packing not included.
That's how legit it is.
Yours
Hon Worthy Scamma (Mrs)
Federal Bank of Somewhere Unlikely
Wow, I miss "respect" button.
Woah! I ordered 1000 units.
No I didn't really
In your link it clearly says i9000 like, four times. That's a Samsung Galaxy S 1. Not S 2. That's going to be their "you didn't read it properly" get-out clause when you get sent old 1st-gen overstocked Samsung Galaxy 1s... if you get sent anything at all.
darkodin14 said:
Yes of course they are legit. Go ahead get 50 of them!! Great price. I may order one too. I will pay western union too. And give them my information in an email. Cant wait!!! Galaxy s2 rocks!!! lol
No. Its fake. Never pay via western union. Email is extremely sketchy other than that, you're a moron.
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Lmao quality post......
Ok guys found this link for you UK guys and girls
Get your free tags
http://www.sony-promotions.com/xperia/
They are only available to 02 customers only.
Dont get why sony didnt just include a couple with all Xperia S's so we could at least try it out.
dibdin said:
They are only available to 02 customers only.
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Click to collapse
I filled in a form on that site. It did not stress it was for O2 only
dragon546 said:
I filled in a form on that site. It did not stress it was for O2 only
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Click to collapse
It's in the t&c's and limited time offer as well :-(
Unfortunately once they check your details they'll send a email back stating o2 customers only
jaseukuk said:
Unfortunately once they check your details they'll send a email back stating o2 customers only
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Click to collapse
Mine said imei was invalid and to double check. I sent a screenshot of it but not heard back yet. I also emailed customer support asking if the offer will be extended to other networks but not heard off them yet either.
Sent from my LT26i using Tapatalk
i bought mine from o2 online and they are saying my imei is not valid.
replied saying my phone is locked to o2 and o2 branded, not heard back from them yet
A bit like Tesco's iPads
This whole story smells a little like the recent scandal with the Tesco offer to sell the new iPad 3 for £49.99
For those who don't know it, due to a 'computer'(?) error, Tesco advertised the wrong price (a 90% discount), a lot of people ordered - and were told that Tesco will not supply at this price. It is still hotly debated in the (social and mainstream) media.
In this case there isn't a price error - just a poorly designed promotion site where the O2 condition is buried in a separate PDF 'Terms and conditions' document (which, naturally, nobody reads) and is not mentioned anywhere on the actual promotion page. Many people - yours truly included - naively filled the form, only to be told they are not eligible.
Despite the 'Sony' domain, this is not Sony - they have their epic gaffes but cannot be so unprofessional. The UK promotion is outsourced (possibly by O2) to an outfit called 'Mad About Handling Ltd' run by a couple, Annabel and Angus Gilmour. Their 'professionalism' shines in that form and website - and in the subsequent handling of complaints.
Some victims may wish to run a retaliation campaign on Twitter and Facebook - like the Tesco crowd, who are currently causing serious reputation damage to the retailer. I wouldn't bother, though -
Just ignore!
maistora said:
This whole story smells a little like the recent scandal with the Tesco offer to sell the new iPad 3 for £49.99
For those who don't know it, due to a 'computer'(?) error, Tesco advertised the wrong price (a 90% discount), a lot of people ordered - and were told that Tesco will not supply at this price. It is still hotly debated in the (social and mainstream) media.
In this case there isn't a price error - just a poorly designed promotion site where the O2 condition is buried in a separate PDF 'Terms and conditions' document (which, naturally, nobody reads) and is not mentioned anywhere on the actual promotion page. Many people - yours truly included - naively filled the form, only to be told they are not eligible.
Despite the 'Sony' domain, this is not Sony - they have their epic gaffes but cannot be so unprofessional. The UK promotion is outsourced (possibly by O2) to an outfit called 'Mad About Handling Ltd' run by a couple, Annabel and Angus Gilmour. Their 'professionalism' shines in that form and website - and in the subsequent handling of complaints.
Some victims may wish to run a retaliation campaign on Twitter and Facebook - like the Tesco crowd, who are currently causing serious reputation damage to the retailer. I wouldn't bother, though -
Just ignore!
Click to expand...
Click to collapse
This isnt anything to try and catch people out, on the launch of the Xperia S, stock in O2 stores was supposed to come with 4 SmartTags in the box but Sony weren't able to do so in time for the launch offer, so customers were told to go to that site to redeem the offer. All stock in O2 stores now should come with 4 SmartTags in the box.
maistora said:
This whole story smells a little like the recent scandal with the Tesco offer to sell the new iPad 3 for £49.99
For those who don't know it, due to a 'computer'(?) error, Tesco advertised the wrong price (a 90% discount), a lot of people ordered - and were told that Tesco will not supply at this price. It is still hotly debated in the (social and mainstream) media.
In this case there isn't a price error - just a poorly designed promotion site where the O2 condition is buried in a separate PDF 'Terms and conditions' document (which, naturally, nobody reads) and is not mentioned anywhere on the actual promotion page. Many people - yours truly included - naively filled the form, only to be told they are not eligible.
Despite the 'Sony' domain, this is not Sony - they have their epic gaffes but cannot be so unprofessional. The UK promotion is outsourced (possibly by O2) to an outfit called 'Mad About Handling Ltd' run by a couple, Annabel and Angus Gilmour. Their 'professionalism' shines in that form and website - and in the subsequent handling of complaints.
Some victims may wish to run a retaliation campaign on Twitter and Facebook - like the Tesco crowd, who are currently causing serious reputation damage to the retailer. I wouldn't bother, though -
Just ignore!
Click to expand...
Click to collapse
Tesco are suffering serious damage to their reputation over it? I really doubt anybody truly cares as long as they can get everything they want under one roof still.
As for the smart tag promotion, the address for the site was given to customers instore at o2, so there is no logical reason why anyone from another UK network would get the address and try to apply unless your network provided you with the promotional leaflet. So nobody was hiding the o2 clause in the t&c's, it is there, because the offer is only open to o2.
The two stories couldn't really be further apart.
I should point out that I do agree that it is stupid that it is just open to o2 customers. Why have the feature if you won't let everyone use it?!
Hi guys,
I put my transformer prime on ebay yesterday at a buy it now price of £350 which I thought was fair considering the prime's condition. Someone bought it within about 6 hours which was great, however, he only has 1 feedback for a saw he bought in 2011.
He sent me this message over ebay:
Hi mate, Glad I won your item. I'm currently in U.K at the moment. Please email me at [email protected], confirming the exact condition of the item. I will be going for an appointment will be able to access my email from my iPhone, so email me at [email protected] using the item number as the subject. cheers
seems dodgy. Only in the UK for a bit? going for an appointment? Using a freeweb email address? His address checks out as being from the UK
I am aware of people reversing payment on paypal once theyve received the product and I don't know how to defend myself from that happening. I can't afford to be scammed as I'm a student and need the money to buy a laptop as my other one packed up yesterday.
Any advice would be great,
Cheers, Nick
Did he send payment? Did he pay with Paypal?
Just make sure that you ship the tablet with tracking and insurance. You might consider doing a proof of delivery (signature) as well. As long as you can prove it was delivered to the address he specified he can't come back later and say he never got the item. The tracking, signature confirmation and insurance all cost a few bucks extra, but when dealing with a $350 item and a dodgy customer they are well worth the extra fee.
nickkyboy36 said:
Hi guys,
I put my transformer prime on ebay yesterday at a buy it now price of £350 which I thought was fair considering the prime's condition. Someone bought it within about 6 hours which was great, however, he only has 1 feedback for a saw he bought in 2011.
He sent me this message over ebay:
Hi mate, Glad I won your item. I'm currently in U.K at the moment. Please email me at [email protected], confirming the exact condition of the item. I will be going for an appointment will be able to access my email from my iPhone, so email me at [email protected] using the item number as the subject. cheers
seems dodgy. Only in the UK for a bit? going for an appointment? Using a freeweb email address? His address checks out as being from the UK
I am aware of people reversing payment on paypal once theyve received the product and I don't know how to defend myself from that happening. I can't afford to be scammed as I'm a student and need the money to buy a laptop as my other one packed up yesterday.
Any advice would be great,
Cheers, Nick
Click to expand...
Click to collapse
I'd be concerned about wanting to "confirm the exact condition of the item". If he wanted to do that he should have contacted you before bidding, not after winning. Also, whatever precautions you may take, if he leaves the country after he has your hardware in hand, you will not have much recourse if things go sour later-even if you have all the documentation to prove your side of things. Any way you could get him to pay cash?
On the yahoo account, I wouldn't be too concerned about that. I know lots of people who use yahoo, gmail, etc as their primary email accounts. This keeps things so that your email account is not tied to your ISP and you can keep your address if you change service providers. Also, I personally keep a separate Gmail account that I only use on ebay so that I don't have to give out my "real" address which I only give to friends and family.
thanks for your replies guys,
no, I have not received any money into my paypal account and am waiting for a response from him. Just a quick question regarding postal insurance: Do I insure my tablet up to the value of £350 and receive that if it all goes wrong? Why doesn't everyone just claim things went missing and both parties win?
also to the guy above, that bothered me too. The item's condition was extensively detailed in my description with photos and everything
cheers, Nick
With insurance you specify the sale price of the item and if it goes missing you collect that amount of money from the postal service which you then use to repay the purchaser.
The reason that everyone doesn't just say things are "missing" is because doing so is a crime punishable with prison time if you are found out. Also, it is unlikely that you will be able to get a stranger to reliably lie for you.
almightywhacko said:
With insurance you specify the sale price of the item and if it goes missing you collect that amount of money from the postal service which you then use to repay the purchaser.
The reason that everyone doesn't just say things are "missing" is because doing so is a crime punishable with prison time if you are found out. Also, it is unlikely that you will be able to get a stranger to reliably lie for you.
Click to expand...
Click to collapse
So Worst case scenario is the item goes missing in the post according to mr fraudulent purchaser and I collect cash from the post office?
nickkyboy36 said:
So Worst case scenario is the item goes missing in the post according to mr fraudulent purchaser and I collect cash from the post office?
Click to expand...
Click to collapse
No. The worse case scenario is that you don't buy insurance and the package gets lost or damaged in which case you are out of a tablet and have to refund the $350 out of your own pocket because your item was never delivered.
(Total loss= Tablet + $$350)
2nd worst scenario is the tablet is lost, but you paid $5 (or whatever) for the shipping insurance so you don't have to refund the purchaser out of your own pocket but you are still missing a tablet.
(Total loss= Tablet + $5)
When shipping relatively expensive items overseas it is always worth paying an extra $10 or so to the shipping company for insurance, detailed tracking and signature confirmation. This is doubly true if you don't trust the buyer which seems to be the case with this guy.
I sell my prime with dock, with 399 euro. I buy this in aprile. 2years waranty. I never use this tablet, and i want to sell. I change 2 prime, for defective problems. This is OK. For link send PM.
Inviato dal mio GT-I9100 con Tapatalk 2
almightywhacko said:
No. The worse case scenario is that you don't buy insurance and the package gets lost or damaged in which case you are out of a tablet and have to refund the $350 out of your own pocket because your item was never delivered.
(Total loss= Tablet + $$350)
2nd worst scenario is the tablet is lost, but you paid $5 (or whatever) for the shipping insurance so you don't have to refund the purchaser out of your own pocket but you are still missing a tablet.
(Total loss= Tablet + $5)
When shipping relatively expensive items overseas it is always worth paying an extra $10 or so to the shipping company for insurance, detailed tracking and signature confirmation. This is doubly true if you don't trust the buyer which seems to be the case with this guy.
Click to expand...
Click to collapse
oh I see, thus keeping the cash the buyer has given me.
This does sound like a scam to me, I once had very similar emails when I advertised a car.
I wouldn't part with your Prime until you have the money safely. I don't think you're covered by eBay payment protection (because his feedback is low), but might be worth checking with eBay customer service how protected you are.
Good luck!
Sent from my GT-I9300 using Tapatalk 2
nickkyboy36 said:
oh I see, thus keeping the cash the buyer has given me.
Click to expand...
Click to collapse
Pretty much. According to eBay rules if your product was lost and not delivered you would have to refund them their money (Paypal would happily do it for them without your consent). If you bought insurance, the postal service would pay you the listed value of the tablet so you would get $350 (minus whatever you paid for insurance) and the purchaser would get their $350 back as well.
Insurance is ALWAYS worthwhile, especially for items over $100 and often for items as low as $30 if you have a bad feeling about the buyer.
I've used Ebay a LOT.
1 - Never send without a payment
2 - NEVER, I repeat NEVER EVER accept a payment through PayPal that they used a credit card to make. Reason? People claim that they were "frauded" and do a chargeback. PayPal retracts the money from you and you are out everything.
3 - If you receive a payment email from the buyer NEVER trust them. EVER. Go directly to your paypal through your web browser, never through their links. Reason? They have fake paypal pages set up to make you think you got the payment. I've seen this more times than I can count...it almost suckered me the first time it was that good.
4- ALWAYS get insurance, tracking number and mandatory signature upon delivery. DO NOT EVER send without any of these. Period.
5 - Make sure to ship through whatever government shipping options you have if available. Canada Post, USPS, whatever...this usually avoids brokerage fees (which you can apply to be your own broker and get the item anyway, but it's a headache and a HUGE scam shipping companies LOVE to employ for extra cash)
6 - If the guy says he's from somewhere reasonably local (UK, USA, Canada) then states "I am overseas working in Africa on a geological survey ship, can you please send to my cousin in Nigeria" tell him to **** off and repost it.
7 - EVERY fake buyer will send a template email "Thanks guy, I am happy to be winning your item off of ebay and can not wait to get it! I am so excited!", it never sounds conversational and never mentions the specific item. You can send them back an email that asks them specific questions and they'll answer with another template "Glad to hear from you, I will send the money requested and $50 extra dollars if you send the item as soon as possible through the fastest way".
If the person on the other end can't have a conversation, even in halted English, ignore them and move on. They are a scammer, usually from Africa, using templates to try to scam. Chances are they can't speak a lick of English, or even count. They entice with excited sounding emails offering extra money above and beyond the asking price, then send a fake email that they paid you with a link inside that takes you to a fake page.
This screams scam, I'd back away from it right now. If your selling on Ebay make sure you have someone with atleast 6 to 12 months history, and with a good rating. People will buy a bunch of crap $1 cables so they can raise up there rating and then start scamming on big name items.
When I sold my iPhone 3G years ago I ended up with someone offering to pay me and paypal but wanted me to ship to his Niece in another province... it was a gift and she'd be soooooo excited... apparently....
I walked away from that deal quickly.
Put it up on craigs list, meet in a public place and get cash.
I would run the other direction. This sounds no good.
Not sure where to put this, so I'm putting it here. I attempted to buy G-Watch from in.mobilefun.com (mobilefun.co.uk's india website). A day later they informed me that due to shipping issue they are unable to make the item available in India at all, they have since removed it from their indian website. The money was credited back to me.
HOWEVER, they have since re-debited my account for said money, under the same transaction (reversal of above credit). CAlling up mobilefun's UK phone numbers usually does not connect me to anyone and when it does I get a rather unhelpful set of people telling me they have no idea about the re-debit, the last they see is that my account was credited BACK for the amount.
PLEASE no one buy from this site, they are swearing they didn't take my money, not shipping or having any promise of ever shipping the item to me or this country at large, and have taken my money and refusing to give it. Since Visa's dispute policy is 10-15 days post-purchase I have to basically wait a month before even thinking about getting my money back.
I kinda doubt that mobilefun.co.uk is a fraud. Im not from the UK, but they have a trustworthy rating. Maybe your bank has made a mistake. Have you tried contacting your bank and asking them about it? That's what I would do.
Mobilefun isn't a fraud, but they do tend to have dubious practices concerning stock levels. They will claim an items in stock when its not so that you order with them and they hope you will wait rather than cancel..
Ask your bank about it. They should reclaim the money.
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
They are using your money to buy more stock of items then by the time you fight it they have sold enough to cover it. It's called a float. Terrible practice.
Sent from my LG-F400K using XDA Free mobile app
coolsilver said:
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
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Click to collapse
My bank says it was originally a hold that was reversed as the order was cancelled, but the "reversal was reversed" in essence, mobilefun basically claimed their money back from my bank after reversing it
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
MobileFun India said:
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
Click to expand...
Click to collapse
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
Click to expand...
Click to collapse
Hi TJPhysicist,
This does sound very strange and my apologies for this. Would it be possible to send over the full details of the individual transactions(including times, dates and auth codes) to [email protected] and I will investigate further with our payment service provider. Like you said it may just be the bank being weird and hopefully it will be cleared up in the next 24hrs.
My apologies again for the inconvenience caused and I assure you that this is the first case of this we have dealt with in the numerous refunds we have ever processed.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
Click to expand...
Click to collapse
Hey, was this issue resolved or not as i am thinking to buy a 3500 MAH battery from mobilefun, i will place my order on your feedback only
UK customers are being treated shockingly and appallingly by Samsung compared to other countries in regards to not being offered any compensation for the recall of the Note 7
We already have the disadvantage of paying a higher price for Samsung products
Denied the Galaxy Note 5 in 2015
Denied the launch of Samsung Pay
Delayed launches of new releases before other countries
And now being denied any sort of compensation for the double recall of the Galaxy Note 7. Despite other countries like the USA receiving $100 for the inconvenience.
In the UK we have not received:
Any cash compensation
Any compensation for loss of money due to buying accessories
Any discount for the replacement Galaxy S7 Edge that is offered by Samsung
What we did receive:
A patronising and poorly worded email, that implied the greatest gift Samsung could offer to it's disadvantaged customers was a refund.
Something that Samsung would be legally obliged to do in any case.
The only way to get what we deserve is to complain officially to Samsung.
So, I am here to help you:
There's an easy and efficient way to do this, completely free and powered by the trusted UK consumer rights guru Martin Lewis's 'Money Saving Expert' Website and the tool there called RESOLVER. (links below) You simply fill in details of your complaint (the tool will advise on what to say), it took me 5 minutes. It will automatically post it to the correct address that needs to receive the complaint. It will notify you of any response and if no response is forthcoming will then progress to the next level of complaint right up to the board of Directors. Your case will be filed, time stamped and documented for you to refer to at any time in a dossier. Once again this is completely FREE and from a highly trusted respectable and successful consumer rights website.
It's really easy to use, requires a quick registration so that you can access your cases.
Here is the link: http://www.resolver.co.uk/
My complaint was worded as follows:
Dear Customer Services,
Reference:
Samsung Galaxy Note 7 purchased directly from Samsung UK online. Compensation request due to the recall of the Samsung Galaxy Note 7.
Complaint:
Samsung have not offered any compensation to UK customers who have endured several weeks of a double recall of the Galaxy Note 7. It has been observed that other countries including but not limited to North America have been offered $100 compensation.
The recall is compulsory, in that Samsung is crippling the Note 7 via OTA software patches to the phone purchased by the customer and forcing the customer to return it. This will be the second incidence of recall and with it comes a great deal of inconvenience, loss of enjoyment, financial loss and overall stress. Samsung have offered absolutely zero compensation and this is wholly unacceptable.
To action this I would like you to either offer a cash compensation in line with other countries, or offer a heavily discounted alternative replacement phone that is as near equivalent to the Galaxy Note 7 (for example, the Galaxy S7 Edge).
I look forward to a response within 7 days of this correspondence.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
I urge all UK customers that have had to endure this fiasco to spend 5-10 minutes doing what I did to get something for all the trouble caused.
Why should we be the under dog?
The more of us that submit complaints the more impact it will have.
I intend to make the press and tech websites aware of our actions if we do not get an appropriate response from Samsung
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Done.
apprentice said:
UK customers are being treated shockingly and appallingly by Samsung compared to other countries in regards to not being offered any compensation for the recall of the Note 7
We already have the disadvantage of paying a higher price for Samsung products
Denied the Galaxy Note 5 in 2015
Denied the launch of Samsung Pay
Delayed launches of new releases before other countries
And now being denied any sort of compensation for the double recall of the Galaxy Note 7. Despite other countries like the USA receiving $100 for the inconvenience.
In the UK we have not received:
Any cash compensation
Any compensation for loss of money due to buying accessories
Any discount for the replacement Galaxy S7 Edge that is offered by Samsung
What we did receive:
A patronising and poorly worded email, that implied the greatest gift Samsung could offer to it's disadvantaged customers was a refund.
Something that Samsung would be legally obliged to do in any case.
The only way to get what we deserve is to complain officially to Samsung.
So, I am here to help you:
There's an easy and efficient way to do this, completely free and powered by the trusted UK consumer rights guru Martin Lewis's 'Money Saving Expert' Website and the tool there called RESOLVER. (links below) You simply fill in details of your complaint (the tool will advise on what to say), it took me 5 minutes. It will automatically post it to the correct address that needs to receive the complaint. It will notify you of any response and if no response is forthcoming will then progress to the next level of complaint right up to the board of Directors. Your case will be filed, time stamped and documented for you to refer to at any time in a dossier. Once again this is completely FREE and from a highly trusted respectable and successful consumer rights website.
It's really easy to use, requires a quick registration so that you can access your cases.
Here is the link: http://www.resolver.co.uk/
My complaint was worded as follows:
Dear Customer Services,
Reference:
Samsung Galaxy Note 7 purchased directly from Samsung UK online. Compensation request due to the recall of the Samsung Galaxy Note 7.
Complaint:
Samsung have not offered any compensation to UK customers who have endured several weeks of a double recall of the Galaxy Note 7. It has been observed that other countries including but not limited to North America have been offered $100 compensation.
The recall is compulsory, in that Samsung is crippling the Note 7 via OTA software patches to the phone purchased by the customer and forcing the customer to return it. This will be the second incidence of recall and with it comes a great deal of inconvenience, loss of enjoyment, financial loss and overall stress. Samsung have offered absolutely zero compensation and this is wholly unacceptable.
To action this I would like you to either offer a cash compensation in line with other countries, or offer a heavily discounted alternative replacement phone that is as near equivalent to the Galaxy Note 7 (for example, the Galaxy S7 Edge).
I look forward to a response within 7 days of this correspondence.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
I urge all UK customers that have had to endure this fiasco to spend 5-10 minutes doing what I did to get something for all the trouble caused.
Why should we be the under dog?
The more of us that submit complaints the more impact it will have.
I intend to make the press and tech websites aware of our actions if we do not get an appropriate response from Samsung
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Click to expand...
Click to collapse
looks great ..
will fill in ..
but a note 7 from carphone whorehouse ... should the complaint be to samsung or CPW
and what category
magyosha said:
looks great ..
will fill in ..
but a note 7 from carphone whorehouse ... should the complaint be to samsung or CPW
and what category
Click to expand...
Click to collapse
The manufacture is responsible for your losses so I would go with Samsung.
The category is "other" as you are complaining about customer service not the product in this instance.
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Thanks for giving it a go too!
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Sent from my SM-N930F using Tapatalk
sent
Done - borrowed most of your well-written note, and added some points about the particular messups around my original delivery etc.
Thanks for finding this site - it looks like a really useful way to pursue the issue. Hope something comes of it!
Very nicely done ..copy sent ..plus my other snotty email this morning
to add eve more insult to users in the UK who DID purchase.
those in India who only paid a deposit are getting treated better than us !!!
'For everyone who pre-booked the Note7 in India, the company is now offering the Galaxy S7 or the S7 edge instead. If you choose to go with either of these phones, you will be given a new Gear VR, Level U wireless stereo headset, and a $50 Oculus VR content voucher absolutely free. In addition to that you will also get one time screen replacement for free within 12 months of purchase.'
I don't know how likely this is, but is there at least a remote possibility that it's part of some broad, quiet effort to punish the UK over Brexit? If it is, it's definitely not right, but the thought has crossed my mind. Maybe I'm being paranoid, but there it is.
That said, good job on that, I hope you guys are successful in getting proper compensation!
Sent from my SM-G935V using Tapatalk
californiarailroader said:
I don't know how likely this is, but is there at least a remote possibility that it's part of some broad, quiet effort to punish the UK over Brexit? If it is, it's definitely not right, but the thought has crossed my mind. Maybe I'm being paranoid, but there it is.
That said, good job on that, I hope you guys are successful in getting proper compensation!
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
No I really don't think that.
In the UK (and Europe) we have been the underdog well before BREXIT. Besides, we haven't actually left the EU yet! (Though it can't come soon enough - that's another topic elsewhere!)
Sadly, everyone blames everything on BREXIT - probably someone blames the weather we have had recently on it!
I been complaining hard on Twitter about the lack of consistency from facebook, Twitter and email.
Two started to get information, by email they started to complain about my abroad purchased of a dual SIM phone and how I have to discuss with them even though I was offered a single sim variant before 2nd recall.
I have posted this chat to get an actual response. Getting quite angry with the run around
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
magyosha said:
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
Click to expand...
Click to collapse
Same answer same guy
magyosha said:
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
Click to expand...
Click to collapse
The online shop are not the best team to contact regarding the customer service failure. It's online support.
If they fob you off with 'cut and paste' replies then it goes further up the chain.
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Sent from my SM-N930F using Tapatalk
Just took mine back for a refund to CPW. Today is a sad day!
CPW Return UK
Just returned mine today also. Was asked for it headset box and all contents. I stood my ground and said while we stand here another potential customer will leave due to waiting in line (shop was busy . That soon surpassed the hurdle of accessories required rubbish. Then I was also refunded the £100 I paid upfront? No idea when I supposedly paid that shhh. Si now you ten days until beach to upgrade status happy days. The reason happy, is if noticed scratches staying to appear on the front left of screen. My two year old note 4 if still mint with no screen protection. So maybe something in the G5 screens??
The tried pushing inferior S7 edge as it's a safe phone and really the same! I said no thanks I'm due an upgrade not down grade and with outdated tech, at that.
Going short term sim only till S8+ arrives, hopefully sooner rather than later
The so called $100 allowance isn't really all that great a deal either. It is only for Samsung phones. Really, the only phone anybody will use it on is the s7. So Samsung is hoodwinking these folks...1. getting them off the complaint list 2. getting them locked into another 2 year agreement 3. Giving them 100 dollars bill credit for a phone that is about to be replaced, which is going to reduce any remaining inventory (great for Sammy) right before the release of the s8.
Go figure. Our situation isn't much better, and may be worse since the 100 dollars is acting as a incentive to make a poor choice.
EDIT: oh, and actually, the 100 dollar bill credit is in reality no benefit since contract phones are always inflated. You'll basically get the phone for $575 instead of $675. You could've had the same discount if the phone had been purchased via Amazon. They'll definitely keep the 100 dollar lower price point for the s7 once the new one rolls out. Nothing lost.
It is not just UK. The EU is a secondary market for Samsung. We all know that. Why - that I do not know.
pinetreehater said:
The so called $100 allowance isn't really all that great a deal either. It is only for Samsung phones. Really, the only phone anybody will use it on is the s7. So Samsung is hoodwinking these folks...1. getting them off the complaint list 2. getting them locked into another 2 year agreement 3. Giving them 100 dollars bill credit for a phone that is about to be replaced, which is going to reduce any remaining inventory (great for Sammy) right before the release of the s8.
Go figure. Our situation isn't much better, and may be worse since the 100 dollars is acting as a incentive to make a poor choice.
EDIT: oh, and actually, the 100 dollar bill credit is in reality no benefit since contract phones are always inflated. You'll basically get the phone for $575 instead of $675. You could've had the same discount if the phone had been purchased via Amazon. They'll definitely keep the 100 dollar lower price point for the s7 once the new one rolls out. Nothing lost.
Click to expand...
Click to collapse
I hear what you're saying. But I personally paid £740 direct to Samsung (around $900) so I had already been ripped off. I wanted it 3 days earlier so that rip off was actually quite a kick in the teeth for someone paying up front direct to their store.
So even $100 (£80) is a measly amount yes, but any amount is better than nothing. It would at least cover my loss for accessories.
If they can't give us £80 off the cost of the S7E then they don't care about customers.
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Sent from my SM-N930F using Tapatalk
I don't want money off another Samsung phone. I want the £80+ refunded for accessories. I contacted amazon who tol me to go direct to the sellers. The sellers told me to return stuff and pay postage myself - 2 addresses given were in the USA so the postage would be far higher than the cost.
I also want my time paid for. At least 5 long phone calls, many emails, 2 galaxy note7 set ups, 2 note 4 set ups and a note 2 (changing to and from my other half who was having my old phone).