Question Reference #<DELETED>
Subject: Products And Services.T-MobileInternet
Topic: Products and Services
T-Mobile Internet
Submitted: 09/14/2004 10:32 PM
Last Updated: 09/18/2004 10:21 PM
Status: Updated
Discussion Thread
Customer 09/18/2004 10:21 PM
Saturday night, still broken. Surely there is something you can do to
help me with this problem? I "should" receive a confirmation message
that my email configured correctly, but of course I don't. Is there
anyone there who can walk over to whatever server is causing the
problem, reboot it, and see if that fixes it? I am starting to wonder if
I made the right choice to use T-Mobile. I guess I'm stuck with you for
the rest of my service agreement, but I can tell you this isn't going to
be a happy relationship if this issue isn't fixed in some way.
If you can't figure out how to fix the problem with your server, could
you AT LEAST ask your network people to unblock port 25 so I can use a
different SMTP server for outgoing mail? Then at least I'm getting some
fraction of the service I'm paying for. Right now the email portion of
your service is useless.
WHO DO I NEED TO TALK TO FOR THIS TO BE ADDRESSED? Your phone reps keep
saying I "get more" with t-mobile, but all I'm getting more of right now
is frustration and unresponsiveness.
Customer 09/16/2004 01:56 PM
Getting desperate, I tried configuring email from a different computer
running a different windows version and downloaded the SMC client, your
server was still unable to detect that the client was running.
Please, I would like some kind of idea as to how to fix this, it's
important that I am able to get my mail when I am away from the office,
I have a trip coming up this weekend and now there is no way to access
my email remotely! please?
Customer 09/16/2004 10:37 AM
when I double click on the smc client icon in the systray and click
'ok' it makes an error message that says "tmpwpcli.exe has generated
errors and will be closed by windows. You will need to restart the
program". But there is nothing in the event log about it.
Customer 09/16/2004 09:55 AM
Still trying to configure email. I uninstalled the SMC, logged into My-
Tmobile, went to the email setup, downloaded the SMC client, clicked
next and I still get the error "Error communicating with teh SMC client.
Please ensure client is downloaded to your PC and is running properly."
So there is something still wrong, how do I fix it please?
Customer 09/15/2004 07:35 PM
Tried that, also called support and after being escalated the technical
person said your server seems to be having a problem. Still down as of
6:30 pm Pacific time on Wednesday. Hope you can fix this soon as I'll
need to be able to access email when I'm out of the office. Ticket #
321762
Response (Andrea A.) 09/15/2004 04:22 PM
Dear Customer,
Thank you for taking the time to contact T-Mobile. Here are the step-by-
step instructions on how to configure your email on T-Mobile.com.
1) Log into your T-Mobile.com account from a pc
2) Click the "My Email" link
3) Click the =3FSetup" link
4) Click the "Add New Mailbox" Link
5) Enter the email address and password associated with the email
account you wish to access.
6) Click "next"
7) Enter any additional information required then click "next"
8) You should receive a confirmation message stating your email account
was configured successfully. Please keep in mind that you can only
configure pop3, IMAP, Outlook, or corporate email (Only using T-Zones
Pro). You cannot configure mailboxes such as Hotmail or AOL email
accounts. If you have any other comments, questions or concerns, please
feel free to contact us at anytime.
Thank you for choosing T-Mobile
Sincerely,
T-Mobile USA, Inc.
Andrea
Technical Services
Customer 09/14/2004 10:32 PM
Tmobile secure email connector says the mail server it is configured to
contact does not appear to be a valid mail server.When I log into the T-
Mobile web site and click"My email"I go to a blank page and nothing
happens.When I try to retrieve mail from my PocketPC Phone, I get an
error saying"mail cannot be downloaded".I also received an SMS this
afternoon that my mail account had to be fixed somehow but the message
was cut off and I was unable to find out what was neededWhat am I doing
wrong this time???
Related
I have a question..im using outlook on the PPC PE for my POP3 mail account. I can dl and receive messages fine, but the problem lies when im trying to send messages to domains OTHER than my POP3 domain. Example, i cannot send mail to hotmail or yahoo accounts at all. I get an "Invalid Message Recipient" error. Anyone familiar with this problem or could offer some advice? THanks in advance
Your ISP does not allow submissions from the Internet. If you change the smtp server to the one provided by your GPRS service provider then you should be able to send.
where to change ?? please can u tell me step by step how to
where to change ?? please can u tell me step by step how to do it
It sounds like that when you set up the new pop account in the inbox you ticked the verify user name with you online provider.
If this is the case the solution is
inbox tools options address (then deselect that service provider or add all the new one you wish to check.
Hope this helps
Many of the public email hosters block email if none of their domains are in the "To", "Cc" or "From" fields.
So probably you just need to enter "correct" e-mail address in POP3 service settings. E.g. if your e-mail is located on www.mail.ru - you need to enter [email protected] as your own address - and no mail will be blocked by smtp.mail.ru. Just thy to check "howto's" on your mail hoster website.
HOWTO: Sending mail through GPRS
In fact: they usually check whether one of their users is a recipient for the mail . For this they use the 'Envelope-to', which is what the remote mail server supplies in the SMTP protocol using 'RCPT TO:', and not a line from the mail (otherwise BCC would not work).
If not, they check whether the sending machine is on their network. They usually do this by IP-number, so putting the right mail address in the from line would not help.
So: you need to use the SMTP server supplied by your GPRS provider when sending mail, and not the SMTP server of your ISP.
this is a good thread.
After all, how can you set different usernames/passwords for both services for different ISP's
e.g POP (incoming) from PIPEX
SMTP outgoing using o2.co.uk
Without using two "services" set up on the xda. After all how much of a pain it would be to switch between them, remembering to click the white box on the pop service when you've sent from the other service... argghh.
Am I the only person that hates the way this is setup. Anyone tried a third party POP/SMTP program other than the Microsoft Pocket Outlook Inbox?
The Hero just doesn't recognize Yahoo Mail. I wrote to HTC Customer Service and they were quite helpful - sent me some manual configuration but nothing came out of it. Help anyone?
post their response out definitely helps
Here is their answer:
Dear Konstantin, Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns. You recently wrote us about an issue that you have encountered with your HTC Hero To clarify your issue, you stated that you were unable to configure your yahoo email account To configure a POP3 E-Mail account on an Android handset do the following: Open the Applications tab Select E-Mail Select Next Enter the E-Mail address and Password Select Next Note: If the end-user has a popular email account for their handset, simply enter the email address, and password. The application will set everything up. If the system can’t find the setting for the end-users POP3 mail, it can be set up manually. The Android end-user will need to enter the POP3 server name and SMTP server name. Select POP3 account Press Next Press Next Press Finish Note: To add more accounts (up to five), from an Inbox or the accounts screen, tap Menu and then tap Add account. Email settings look up Incoming Protocolpop3 Serverop.mail.yahoo.co.uk Port:110 Encryptionnone Outgoing Protocol:smtp Server:smtp.mail.yahoo.co.uk Port:587 If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab. http://contactus.europe.htc.com/wFrmList.aspx8:59 You can also call our Call Center at: +44 8458900079if you have further questions. Thank you once again for your continued patronage. Best regards, Europe customer support team HTC Corp. Global Service Division
man that's hard to read. some spaces and breaking it up would be good....
Have you gone into the settings on the yahoo mail website and enabled POP access to your account? it is disabled by default, and not everyone can activate it for free...
course, if you haven't done this then it won't work. if you already have done this and used it on another phone via pop3, then ignore me.
if you followed his instruction and still get an error message, chances are you have not yet paid for Yahoo! Mail P$l$u$
Consider switching to gmail / GoogleMail?
Hi,
I do face a strange problem on my Flyer (3G / HC) using Vodafone SIM.
If I try to send a mail with an attachment bigger than 10KB via the stock mail app (T-online via Exchange Activesync) it stays forever in the "out" box.
Mail with attachment 2KB or 4KB is working.
Also working is forwarding an attachment.
The same account is working on WP7 device with same settings. Therefore it doesnt look like a provider issue ?
Same account on Flyer with IMAP is working. Other Exchange Accounts via touchdown also working.
Does someone have an idea of where I can have a look at ?
Seems that this could be a generic issue with T-online and Exchange on Android (3.x ?) devices.
Telekom stated in their german forum that they could reproduce with their "Test-flyer". (sorry, not allowed to post the link)
Are there some more people in that forum who face the same problem ?
Hate to be late to the party, but this has been happening at my company with all of our Android phones. Sending, forwarding, or replying to e-mails with attachments remain in the outbox indefinitely. Sometimes they will send after an exchange reboot or after a couple of weeks. Here is a solution I found on the microsoft forums:
2
Sign In to Vote
Solution found in my case:
In Exchange Management Console, go to Server Configuration > Client Access > Exchange ActiveSync tab.
Double click Microsoft-Server-ActiveSync Properties. Go to Authentication tab, and make sure Basic authentication is checked (mine already was) and check "Ignore client certificates" (default is set to Accept).
Cycle the WWW Publishing Service, and attachments should send.
--------------------------------------------------------------------------------
MCITP Enterprise Admin/Server Admin, MCSE NT, 2000, 2003Marked As Answer byguitarfishFriday, April 15, 2011 3:30 PM
Thank you- I was going crazy!!!
SGH-i777 running CM 7.1.0 on Android 2.3.7. Carrier is obviously AT&T.
I can't for the life of me figure out how to add my Exchange account to the stock e-mail program. I've tried:
* Countless variations of server, domain, and username settings. I've followed this guide **can't post link** and several other guides. I do have access to my company's server information, and while I'm not sure which server is actually being used, I've tried them *all*, several times, and gotten nowhere. With a WiFI connection (no firewall) and just 3G data, signed in or signed out of Outlook Anywhere. No luck, just "Unable to open connection to server".
* K-9 connected to my account, but I was unable to see any e-mails - none would load, even when I had it force check. So I uninstalled it (would rather use the stock app anyway).
Is this a problem with my signal? I read that someone got help from their carrier - they made a custom APN, but that was in another country so I'm a bit skeptical. Can't call Samsung (it's Sunday) and their website offers no help. It's possible my IT doesn't allow phones to read mail, but that's highly unlikely - we've got lots of employees in the field, so this seems like common sense.
I did a lot of digging and this might be an old issue, but it gets pretty technical and I'm obviously a n00b.
What am I missing here???? PLEASE fill me in - I've put hours into this!!
It's quite possible that your IT group who manages your Exchange environment isn't allowing non-approved devices to connect. Typically these are security-certificate based and/or mandatory VPN requirements. I would suggest asking your Exchange administrator in your IT department about this policy.
Under Domain/username, did you try putting the "\" in front of your username? To configure mine I did this and had to use the host name as the Exchange server. Some things to try anyway if you haven't already.
Also ran into issues setting up under a public wifi at work, had to use the ATT network to make it connect for some reason.
I have my work exchange account set up.
Are you making sure to connect to the external exchange server (sometimes different from internal)?
Have you asked your administrator for exchange login details (my IT dept sent out a company-wide email once with those details)?
You might have to type the server name in manually if it doesn't auto-detect (the case with my work email).
Now, my work isn't as strict, but as the previous poster said; you're exchange server might not allow unauthorized devices to connect. In which case you'll have to contact your IT dept.
They may have simply blocked all android devices (until recently didn't support hardware encryption, and spoofed exchange permissions). If that's true, educate them.
The server name may be a link rather than a server name. Ours is mibile.XXXXX.com for example.
probably related to your company's settings. I run my own exchange server and got it sync'd fine with the current cyanogen nightly
I had problems with the stock email and our ms exchange server. I could set it up, but after a while it stopped syncing and I could never really get it back to work. I switched to Touchdown, and after a little trial and error with setup, it's working fine for me. There is a trial version for 30 days or so that you could give a shot. Happy to give you some pointers.
AtlanM87 said:
I had problems with the stock email and our ms exchange server. I could set it up, but after a while it stopped syncing and I could never really get it back to work. I switched to Touchdown, and after a little trial and error with setup, it's working fine for me. There is a trial version for 30 days or so that you could give a shot. Happy to give you some pointers.
Click to expand...
Click to collapse
+1 for touchdown. I've been using it for about a year. It's far superior to any exchange solution the Google offers. I only wish it would populate Google calendar as it does the Google contacts. The UI is getting dated as well. I wish they would come out with a cosmetic update or theme capability.
Sent from my SGH-I777 using xda premium
Here I am asking this same old question again on yet another Android phone. Maybe I should just take a hint and get a phone with real exchange support yeah?
I have a Droid RAZR MAXX , about 30 minutes old.
Anyhow, apparently NO ONE uses exchange or I'm the ONLY ONE with this issue.
Press Settings
Press Accounts
Press Add Account
Press Corporate Sync
...
.....
What the **** am I supposed to do with just "Email" and "Password?"
Where am I supposed to enter my domain, my server, and the other options that go along with exchange?
Who approved this? This is even less usefull than just activesync, it doesn't work at all.
Anyone use exchange or understand where the mystery settings are?
**UPDATE** I THINK, I just lost about 80 IQ points when I found this. This could possibly be the saddest fail in exchange history..
https://motorola-enterprise.custhel...roid-razr-maxx-corporate-sync-email-settings?
Don't feel bad. I just returned a Galaxy Nexus because I was unable to get my Exchange account working. I figured out how to get all the info into the corporate sync settings and got excited when it said it worked. Alas, it refused to actually get any mail or sync any folders.
So I downloaded Touchdown. I was unable to even get that working with my Nexus. With the Maxx I still wasn't able to get it working with Activesync, but at least I can get it working with polling. I hate the idea of paying an extra $20 for Touchdown, but in the end I think it's probably worth it.
Wow. I knew the workaround, but had no idea they'd actually make that official. That's hilariously unprofessional. All the same, points to them for putting it up there when they knew people were having problems..
Sent from my XT910 using xda premium
Well.. So much for moto blur..
Sent from my XT910
What the heck are you complaining about? Just enter the email and password and it will try to configure on the basis of that. If it is not able to do that it will ask for the server and other info.
Szadzik said:
What the heck are you complaining about? Just enter the email and password and it will try to configure on the basis of that. If it is not able to do that it will ask for the server and other info.
Click to expand...
Click to collapse
Except when it doesn't, and just says it is unable to connect, offering no option to enter the server name. Have a look at the linked knowledgebase article.
Sent from my XT910 using xda premium
What is the section "Server settings" in Account settings for then? I am using the Exchange server on my RAZR from the first day I bought it. The corporate mail is excellent a reliable.
I set up the name of the server and login including domain name and password. The last option is proxy. That is all you need.
Wow... wish I'd known this before purchasing Enhanced Email. It's a nice program, but the only reason I needed it was because the stock mail program wouldn't let me set up my exchange email after the first OTA update from VZW.
Live and learn.
For some reason on the Maxx when you go into Corporate Account/Sync, there only 2 options
Email Address
Password
No other options are available. Menu button does nothing. Period. It wasn't until I stumbled upon the dumbest feature ever that I knew to use any current account that I have access to (NON EXCHANGE ONLY , i.e. YAHOO, HOTMAIL, GMAIL,) in order to get those options (Domain, server, etc, ) to appear so I could edit it.
Ludacris..
Some accounts work straight off the bat, others won't. Assume it's exchange version and server implementation to blame. The problem does exist, as evident by the Moto knowledgebase link in the OP, so he posts claiming people who can't set exchange up are missing something are, well, missing something themselves.
Sent from my XT910 using xda premium
onslaught86 said:
Some accounts work straight off the bat, others won't. Assume it's exchange version and server implementation to blame. The problem does exist, as evident by the Moto knowledgebase link in the OP, so he posts claiming people who can't set exchange up are missing something are, well, missing something themselves.
Sent from my XT910 using xda premium
Click to expand...
Click to collapse
On what planet does it make any sense to to input a yahoo.com email address and password to trigger server setup, domain etc, for an exchange server? Just to make those options visible?
I could never, even on accident could do a worse job in designing this software. And I'm an idiot.
Corporate Email Autodiscover
I would suspect that the reason you're only prompted for the email address and password is that newer versions of Exchange can work with autodiscover, if properly configured. That's why when you set up an account in Outlook 2010, it asks for your email address and password to begin with. It goes out and looks for the information from DNS for your domain, and automatically gets the mail server information.
My RAZR works fine??? what's your deal
Hey i just opened a Droid RAZR MAXX and turned it on and set up my gmail account then set up my exchange 2007 account.
Here's how( maybe your doing it wrong):
- First Unlock the device's screen.
- Press home key as many times as you want, but more than 0.
- Press the settings button. Looks like 3 little lines on top of each other. It is just to the left of the little house button.
- Select Settings by touching the gear icon. - bottom left.
- Scroll down to accounts and press it. (accounts that is)
- At the very bottom touch the words "Add account"
- Now touch the little blue stamp icon that has the words Corporate Sync under it
- Enter your microsoft exchange account email address in the box that is for Email address:
- Enter your password in the box that is for Password.
- Click next on the bottom right of the screen.
Now your droid will try to connect to your companies exchange server.
If it cant it will allow you to put in server and domain information.
You have to be patient, it could be 30 whole seconds or so before it prompts you.
- Enter your companies domain name in the domain box.
- Enter your microsoft user account information in the name and password boxes.
- Enter the name of your mail server w/ the domain name at the end ie. mail.yourDomain.com
- click Next.
If you have your information correct it will work. Else check w/ your admins. If you are your admin... try again.
Ya i have been using exchange for several years with moto android phones with no connection issues. My Razr has worked fine, like stated in post im running exchange 2003 which does not offer auto config for phones, you might be running a newer version of exchange which does have auto config setup but not setup right? If your running exchange 2007 or up make sure the auto config settings on server are right because if there wrong it will fill in the wrong info and not let you enter your own server info.
Sorry to dig up this old thread, but everyone seems to be so hard core about searching for solutions before posting new threads. So I guess, better to dig up an old one.
I am having a variant of this problem. I am setting up Office365 for my company as a replacement for onsite Exchange2007. I set up a new domain just to have something to play with in test/dev. The domain I'm using is set up for the Autodiscover that a few people alluded to above, just requires a few new DNS records. It worked perfect on my Xperia Play with Android 2.3.3 that I had prior to the Razr. I just put my email and password in and boom it configured. Not so with the Razr, I don't know if this due to the Razr not using the stock Android email application or just the difference between 2.3.3. and 2.3.6.
I found this thread on the Office365 support site:
http://community.office365.com/en-us/f/160/p/25689/118705.aspx
While *I* can make that work, being an admin and all, I think it's probably way too confusing for our end users. I can imagine a greatly increased support volume should we have to go down that path with IMAP servers. Or using the Motorola method in the link closer to the top the thread, which would probably work fine for connection to the onsite Exchange server, but is more dicey on Office365 since there is no "server name" per se.
I can't imagine that this issue is going to go away. A lot of companies are moving to cloud email and Office365 is a popular choice.
---------- Post added at 04:51 PM ---------- Previous post was at 04:02 PM ----------
OK, I was able to get it working.
First, I logged into my Office365 account with a web browser, going to my inbox and then in the upper right hand corner hitting the question mark and then from the drop down menu choosing About. This is described in the link I put in my last post.
Then I went to log in using the Corporate Sync. It failed and then came back and asked me for the server name and domain. For the server information I put in the information from the Host Address field on the box that popped up from the Help-About box in the last step,
listed as: Host address: https://*********.outlook.com/owa but leaving out the OWA on the end. I left the Domain blank and entered my email account as the username, and re-entered the password (Important-it was failing before I re-entered the password.). Then it worked, came back and asked me to set a screen lock code. Yay!
Hope maybe this helps someone else.
As long as this thread was dug up (thank you BTW), I thought it important to update my situation from what I had in the 2nd post.
It turns out there was an Active Directory (AD) configuration error on my account. I figured this out by looking at the log from attempts to connect using Activesync. This lead me to the Touchdown support website which then linked to another website. Basically my account didn't have permission to create devices.
Fortunately I have a good relationship with the AD admins. I was able to configure email on my device without issue using another users credentials. This told me it should work with my accounts. So I sat down with the AD admin and we compared permissions on the 2 accounts till we eventually found the differences.
Once my account was fixed I was able to get Activesync working using Touchdown. Unfortunately I couldn't get Auto Discover to work, but manual setup worked fine. Then I set up my account using both the built-in email client and Enhanced Mail (bought it for 10 cents during Google sale). It worked fine on all 3. Even download Moxier. Turned out, of all the options, I liked the interface and options most using Touchdown so I stuck with that.
Motor's corporate email client makes one assumption I wish they would not make. They assume your Exchange administrator has properly setup autodiscovery. If autodiscovery is properly configured (that requires a proper autodiscover.domain.com address) all you need is your email address and password and everything will work. This is a really bad assumption as most people who set this stuff up are idiots.
That said, after a failure to use autodiscover the client should eventually fail to a manual setup screen for server name, domain login etc.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
wingdo said:
Motor's corporate email client makes one assumption I wish they would not make. They assume your Exchange administrator has properly setup autodiscovery. If autodiscovery is properly configured (that requires a proper autodiscover.domain.com address) all you need is your email address and password and everything will work. This is a really bad assumption as most people who set this stuff up are idiots.
That said, after a failure to use autodiscover the client should eventually fail to a manual setup screen for server name, domain login etc.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Click to expand...
Click to collapse
I do have autodiscovery properly set up for my Office365 domain, it's no longer optional. Not even your Outlook client will connect to Office365 Exchange without autodiscovery working. As I mentioned before, there's not a server name in the traditional sense. Obviously, you can find A server name in the help-->about information when you are logged into the OWA version of Office365, but you couldn't drop that server name into a traditional Outlook setup and have it work.
My domain autodiscover works with other phones. In fact I just added a Windows Phone7 device to it last night and all I had to do was enter the email address and password. I pulled my Xperia Play out of a drawer last night and put it on the charger. It's been factory wiped and I'm going to run through the setup for my Office365 domain on it again. I just got busy doing other things last night like working out and watching the basketball game
Work Around for adding Corp Sync Account without using Touchdown
i had this problem when i went to create a Corp Sync account and did not see a place to type in the Server name ....there is a "work around" for adding a Corporate Email account without using Touchdown... type in your gmail account information let the app verify the account... once it is verified you can go back and modify the account ... you "should" see a box to type in webmail.ihostexchange.net...
Wow my iq dropped by reading this noob thread. Just open the email app click add account select other enter your email and password then press manual setup enter your domain and server your good to go it automatically syncs contacts and calendar.
Sent from my DROID RAZR using xda premium