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They basically told me you guys over here at this forum are more intelligent in this area. I've searched this forum and couldn't find any solutions to this problem so I have posted this message with hope that it will be solved.
Here is a copy of my message I posted on www.clubimate.com
ORIGINAL: dhilgaertner
This is absolutely rediculous. After upgrading to 1.66 my iMate has stopped working entirely. After talking to iMate support on 4 different occasions, I've gotten the same responce over and over.
Here it is:
Dear Mr. Dustin,
Regarding the online chat, please find below the necessary steps to reload your device with the ROM image.
1. Make sure your I-mate Pocket PC is not connected to the PC
2. On your Desktop PC, open Microsoft ActiveSync, then go to File > Connection Settings > Remove the Selection from “Allow USB Connection… “
3. Make sure your Device is on Boot loader Screen* (start up screen)
4. Reconnect your I-mate Pocket PC to the Desktop PC using the USB Cradle and the Charger MUST be Connected to the Cradle ( Don’t use the IrDA for the Upgrade )
5. Run the Upgrade again and it will work fine without any problems
*Boot loader Screen – Hold the navigator button (round button in the middle of the answer/hang up buttons) and do a Hard Reset (Hold the power on/off button while pressing the small whole button on the bottom left of the device) simultaneously.
For any clarifications/queries, please do fell free to contact us and we shall be glad to be of assistance to you.
Regards
Sunil Kumar
Technical Customer Support
i-mate™ from Carrier Devices
Office No. 207-213
Building 11
PO Box 500085
Dubai Internet City
Dubai, UAE
Fax: 00 971 (0) 4 390 4428
Tel: 00 971 (0) 4 390 1989
www.carrierdevices.com www.clubimate.com
This E-Mail Message is confidential and intended solely for the addressee. If you are not the intended recipient, please return to sender. You must not copy, distribute or disseminate the information, or take any action in reliance of it. Any information, opinions or statements expressed in this transmission are those of the individual sender and, except where the sender specifically states them to be the views of Carrier Devices Ltd, does not represent the view of Carrier Devices Ltd. Warning: Computer viruses can be transmitted by E-Mail, it is strongly recommended the recipient should check this E-Mail and any attachments for the presence of viruses as Carrier Devices Ltd accepts no liability for any damage caused by any virus transmitted by this E-Mail.
Click to expand...
Click to collapse
Each time I've replied with "I've already done that and it still doesn't work. The rom update errors when it tries to update the radio image. Then it doesn't complete the rom update and the imate still doesn't work. No matter what I do or what version I try to update to it always gives me an error during the rom update. I can't even get into my phone anymore. I now have a $850 paper weight and tech support that isn't even worth a dime. I've talked with Ali and Karl at iMate Support both were unhelpful and eager to get me off the line. Ali even told me to call him tomorrow because he had to go home!!!! You call that tech support?
Now for the last time here is my problem:
[ul]
[*] My iMate will not boot past the blue screen.
[*] I've followed the steps above of disabling usb on activesync and installing rom
[*] 30 Minutes into the rom install (right where it starts doing the radio update) it errors.
[*] The error comes from the rom setup, not the imate, not activesync.
[*] The error tells me to do the above steps and try the rom update again.
[*] Once again the radio part of the rom update fails and tells me to try again.
[*] Infinite Loop!!!!!!!!!!!!!!!!!!!!!!!
[/ul]
I apologize for being angry, but this device is crucial to my job and is costing me thousands of dollars in lost sales and marketing revenue while it doesn't operate.
Click to expand...
Click to collapse
When you run the ROM update, are you still trying to run the 1.66.131 ROM? If so, you might want to try the 1.52.113 ROM to see if you can at least get your device back.
When the Radio update failed how far did it get into the Radio update, (what percentage?)
I had a similar problem when trying to downgrade, the Radio failed at 12%, (which I was told was a security feature)... either way, what I did was in this...
1.66.131 - Update, (which worked for me)
1.03.00 - Downgrade (which failed at the radio stack and would not boot)
I then went into bootloader, (reset, power, up) and you should see Serial/USB 1.01 screen...
Then put the device in the cradle and ran the 1.52.113 'update' and the device was fine (back to 1.52.113)
I had a similar problem were the upgrade failed part way through updating the Radio stack (after the Erase).
Fortunatly the main ROM had upgraded OK and I simply hard reset and started again.
Some things I have noticed:
1) Never leave the PC unattanded - stop it from going into screen saver
2) Make sure all programs are shut down on the PC - Too much activity causes my USB ActiveSync link to close
3) Close Firewall software - I use ZoneLabs and the upgrade hates it
Just a few things to try
The other thing you can try is performing the ruu when the device is in Bootloader. Press and hold power, the Actio key (in the middle of the Joystick) and soft reset.
Connect your device to the PC and run the ruu update.
That should work.
Where do I get a RUU for iMates? iMates website doesnt have one.
Also the radio stack update fails at the beginning of the erasing part, it is still at 0% when it errors.
The clubimate site does have the RUU for both 1.66.131 and for 1.52.113, goto Tools\Device\iMates\Full Device etc...
Its towards the bottom...
Yes that is the same update that gives me the error when I get to the Radio stack part of the update. It leaves me with a 1.66 rom and a blank radio and protocol version (if you were to look in device information).
??
Did you recently get your device? Did it come with 1.66.131. if not, then this really should have worked; unless there is something actually wrong with your device? Did you possibly put a different ROM on before the 1.66.131 like a TMobile, or MDA or O2 rom, or a 1.60.x derivative?
Also, you could try this....
http://forum.xda-developers.com/viewtopic.php?t=7384&highlight=
This is a link to the ORIGINAL ROM 1.03.00, but this DOES NOT work for me, but it did get as far as erasing the Radio Stack, (maybe if it can erase yours the other updates will be able to continue)....
Upgrade fails during radio upgrade
I had this same problem when I was upgrading my O2 Rom. Now, I have had just about every possible ROM on my system and have had to revert back to the original and before being able to install and upgrade a few of them.
Assuming you have done all of this, I did have success with a phased upgrade. The upgrade executable creates a folder in the temp directory. I moved this folder to my desktop and launched the upgrade program directly from my desktop but each time only putting one rom file in the directory. There are three (One for extender, OS, and Radio) By doing it one ROM at a time I was able to have success.
Just another idea.
Djm
Hello,
I recently acquired an i-mate and before doing anything, decided to perform a ROM upgrade. It started with ROM version 1.66.00WWE and Radio version 1.10.00. I followed all the instructions on the clubimate website. The ROM upgrade (Step 1) went well, until I started the English Language customization (step 2). That program froze on my computer and left the i-mate in bootloader mode, even before starting the Extended ROM upgrade for the customizations. When trying to upgrade the main 1.72 ROM again, it gets stuck at the Radio Stack Upgrade (to version 1.14) at 14%, then either exits with no message (Win XP), or gives a Radio Stack Upgrade error message (Win 98 ME). The phone meanwhile says that it is perfuming the radio stack upgrade and to please wait. Waiting for an hour yielded no change. The following is the log file entries of the part for the Radio Stack upgrade:
03:06:42 Connection with USB
03:07:52 Begin Stage 4
03:08:22 Radio Erase retry 1
03:08:59 Radio Erase retry 2
03:09:15 Stage 4 Complete
03:09:15 Begin Stage 5
03:09:15 Write block1
03:09:26 Write block2
03:09:32 Write block3
03:10:08 Radio Update data retry 1
03:10:16 Write block4
03:10:24 Write block5
03:10:32 Write block6
03:10:40 Write block7
03:10:49 Write block8
03:11:25 Radio Update data retry 2
03:12:01 Radio Update data retry 3
I tried many times, but get the same result. I followed all advice on this forum and searched all over for solutions, from getting the device into bootloader mode (power button + action button + reset), making sure that my PC does not have any other USB device connected, that the only programs running are the upgrade utility and ActiveSync 3.7.1, etc.
I also notice it takes approx 1 hour from start of upgrade until the Radio Stack Upgrade, instead of the advertised 30 minutes. Someone mentioned that this Radio Stack Upgrade problem may be caused by a security feature on the Radio Stack ROM preventing the installation of older versions. However, I am installing the newest (ver 1.14), so this should not be a problem. With a hunch, I decided to try the English Language Customization (1.72.800) upgrade again, and the extended ROM upgrade worked, but still no Radio Stack. So now I ave everything upgraded, but a blank Radio Stack.
Now when performing a hard reset, I get the blue screen with "i-mate" written on it. In the bottom right only the version of the ROM "D 1.72.00 WWE" is shown, but it says "No GSM" right above it. It takes approx. 15 minutes to boot (with blue Bluetooth LED flashing), then goes through the screen alignment and intro procedure. After that, it installs customization and boots again. It takes another 15 minutes to boot and the phone functions only as a PDA. Even a soft reset takes 15 minutes (with Bluetooth LED flashing). I tried upgrading again after that, but no use. Going to "Device Information", I see the versions of ROM and Extended ROM, but the Radio and Protocol are blank.
I tried phased upgrading, where I would include the main ROM upgrade file into to the directory where the archive was extracted, then extended ROM, then radio stack. Everytime the radio stack upgrade failed (i.e. stuck at 14%), I would try to upgrade that part only, since all others upgraded successfully.
I am really out of options. Any help would be highly appreciated.
Thanks!
I asked Carrier Devices (clubimate) about this step 2 because on the official download page all I saw was the step 1, no step 2 and no link to download.
The answer I got was there is no english customization 800, only a beta. The customization or step2 would be presented for arabic or telstar etc based on your IMEI # not for english it is contained in the first .exe
So you MUST have got this 800 customization and maybe the main upgrade from on here because it was never on the offical download page. Only the BETA from the FTP which some hacked into on clubimate and posted on here.
Go to the official download page on clubimate (register if you havn't) and dowload the official .exe upgrade (one file) and see if it will run. Don't get it from here.
RUU172126WWE_imate.exe
Hard reset a couple times and that should be it. The upgrade does take a LONG time to do.
If that does not work, you might have to do a warranty repair, I would use the online chat support on clubimate, just watch for when they are online and ask. I don't think you can just flash the radio portion.
I find 1.72 VERY stable and fast. Good luck!
Hmm.. All files were downloaded from the official clubimate website (I had to register in order to download). Talking to customer support, they were aware of the Step 2 customization file on their site (they recommended it, too). I doubt I downloaded hacked ones.
Still a loss on what to do, other than take it to a service center, that is (anybody do that? was it expensive? took too long?).
I tried a suggestion where I extracted the Radio Stack ROM upgrade file from version 1.66 and installing it separately. Still stops at 14%. I also tried a full reflash back to 1.66, but also same result. Took it to an i-mate service center nearby, was surprised that they didn't even know how to put the i-mate into bootloader mode (I had to show them)! All they could do was try reflashing using the same utilities we use (still no luck). They said that anything more elaborate would require sending it to Dubai. So much for "service" center. So, no luck there, either.
Also tried to reflash to the orginal 1.00 ROM with 1.05 Radio: The upgrade utilitiy that came with that version won't go past the small "please wait...." screen. Just sits there.
Really sad. I didn't even use this phone (figured that the best start is to perform a ROM upgrade). I'm not that impressed with how fragile ROM upgrading is (and I am careful with using only official releases). I thought after the Wallaby, things would be more robust. Maybe I shold dump this thing and get an HP h6300 series.
Note that I managed to successfully upgrade to 1.72 at least once. It was only when trying the 1.72.800 customization did things start to go south.
Also, does it matter whether the SIM card is in the phone or not while upgrading? Instructions are not clear, although they did mention that the phone will behave as if it is out of area.
Another question (desperate and a long shot, maybe stupid), Do SIM cards from say T-Mobile have an effect on i-mate phone Radio Stack ROM (i.e. lock it, etc.?)
ANY help would be appreciated!
i-mate and bootloader
I just got to see the problem as I am going through the same search for answer. How to get to the stage of bootloader? Somehow I feel that the device has crashed: While I was trying to install the upgrade RUU172126WWE_imate, my laptop, and for some odd reason, shut itself down, then auto restarted. The i-mate from that point on did not respond and in fact all lights on the device went blackout. I tried soft and hard resets but to no avail. I even removed the battery for several hours and when I re-installed it, all what it gave me was the word i-mate (but no backlight). Any advise on how I can get the device functional again.
Thank you.
Put your device in bootloader (press the Jog button and the Power button at same time and press the reset switch). Place it in the cradle and re-run the upgrade. That should work OK.
Jog
Thanks for the quick reply.
Power and reset button I know, but I am not familiar with the Jog button on the i-mate (Pocket PC PE). Appreicate your help.
Its the multi-directional button in the middle at the bottom. Press it straight down.
I'm following Mr Vanx's guide for upgrading my Jasjam from WM5 to WM6, but am having trouble with flashing the new bootloader onto the device. It's a second-hand telstra imate. I just bought it off ebay a couple of weeks ago and need to upgrade it to get it to read sdhc memory cards. I can't get it to connect to optus' (my mobile contract provider) mobile internet either, which I did via GPRS on my old phone. I'm hoping by upgrading the OS I can remove all of Telstra's code so It's not trying to connect to telstra's 3g network when I start the web browser.
When I get to the last step of the Hard-SPL installation, where the "updater will flash the new SPL and then restart your device (this will take generally less than a minute)" , the phone restarts almost immediately after clicking yes when prompted on the phone. The screen quickly goes to the bootloader screen, which says
"herm 100
IPL-SSPL by Des
Herm 100
SPL-1.09.ds"
The PC says that it can't connect to the phone and I should check the cable, which is still connected
The phone stays on the bootloader screen until I hit the soft reset, and WM5 boots like normal.
Has anyone else had this happen?
Yup,
Same problem over here. I had the problem before. But i fixed it! The only question is how did i do that? short term memory.
I'm trying to solve the problem. If its solved i will let you know.
Till then hang on
I've been trying again today. Still getting the same result, though I figured out if I just leave it when it gets to the bootloader screen, the pc I'm installing from eventually comes up with Error 260.
I'm thinking now that the XP firewall may be the issue, but I'm having trouble disabling it because it's managed by "group policies" (it's a work computer). I'm going to try either finding out which port to unblock, or starting the pc in safe mode so I can disable the firewall altogether.
I fixed the problem with the following softwaretool Hypercore. Just intergrate the Hard spl from olipro. After this the error dissapears.
I made an attempt to what I thought was an upgrade to my x7501, i have wm6 i wamt 6.1. I ran the unlocker oilpro and the phone seemed fine, then I rebooted the device. I never noticed any thing other than a program that installed on the phone. The oilpro never completed. Now I can not start the device. it seems like i have no power. I have $300 to the person who can fix it this week. I live in washington dc and I need this phone fixed. my email is [email protected] no bull ****ters please, I dont have time. there is no 3 color bars etc...
Hi,
After using athena_unlocker, my X7500 also ran black after reboot without any loading screen, but since the x7501 is now supported by athena_unlocker (I presume you've downloaded the latest version at XDA), it should be possible to re-update a x7501 ROM.
You should at first try to download the original HTC x7501 ROM and re-update your device:
http://download.america.htc.com/RUU_Athena_HTC_US_2.19.453.4_105_1.47.51.00_Ship.exe
or one of those ROMs at xda (which are for x7500, though)
http://forum.xda-developers.com/showthread.php?t=314672 ; reply#4, I used T-MOB005 - version with spl,ipl and etc
- press power on button on the x7501 for at least 3 secs even if you can't see a thing
- connect x7501 with USB and make sure that ActiveSync is running (of course, it won't connect!)
- start ROMUpdateUtility.exe from the downloaded ROM-version (you must have administrator rights)
In case the ROMupdateutility doesn't find the x7501 (connection error, still black scren), try the following:
- press the camera button on the right, hold it and press reset button for some time - the boot loader screen (Olinex v1.20 in your case) should appear, then you can proceed with the original ROM re-update.
- accept all warnings and update, with me, it did connect and updated the ROM since the SPL had already been installed by the unlocker before (just no ROM => black screen)
Afterwards, my device at least started again so I could finish the unlocking process, it finally worked.
I can only tell that it worked for me 2 times, first original ROM => Olinex SPL1.2 => Athena AP4.0/Olinex SPL3.5, in both cases the same black screen occured (however, the bootloader is already installed on the device, so an update will work). It seems that the boot loader has some problems to upload the ROM itself, so only the new boot-loader version is on the device, you have to upload the ROM separately...just give it a try.
Regards,
Will_990
hgreen70 said:
I made an attempt to what I thought was an upgrade to my x7501, i have wm6 i wamt 6.1. I ran the unlocker oilpro and the phone seemed fine, then I rebooted the device. I never noticed any thing other than a program that installed on the phone. The oilpro never completed. Now I can not start the device. it seems like i have no power. I have $300 to the person who can fix it this week. I live in washington dc and I need this phone fixed. my email is [email protected] no bull ****ters please, I dont have time. there is no 3 color bars etc...
Click to expand...
Click to collapse
Remove sim and SD card
Remove battery for few mins then replace battery(sometimes it doesn't seat properly)
Plug in the mains charger and see if the charging light comes on.
If so try to boot into bootloader.
If you see the tricolor screen, connect to the computers usb port and run the original rom from the links above.
Good luck
I have this Siemens SX56 that I bought on ebay
say on information:
ROM version: 3.14.03 ENG
ROM date: 09/27/02
Radio version: 6.12
Protocol version: 324e4
I tried to look on this site but there are too many to read, please kindly someone can direct me to a direct link for the right version for me to download thank you
http://wiki.xda-developers.com/index.php?pagename=UnlockWiz
sx56 problem
I downloaded the XDA-developers-SER-v12 for my siemens sx56...
the problem is that when i downloaded it and have it activated... the phone show upgrading...will take 5 minutes to do so and do not unplug... the thing is...it has been over 5 minutes and it still shows in my screen and i couldn't get to take it off...
now the thing is as soon as it unzips it says that i have to have my phone on active sync... i cannot do so since the phone is stucked... now when i try to cancel it it says "cannot open the ROM image file" please download and try again" so that's how it goes repetitively... what is the best way that i can do with this? if it ain't going to work.. i would rather just use it as an organizer like it used to...
is there anything i can do with this?
http://wiki.xda-developers.com/index.php?pagename=Wallaby_HT_FlashSD
and if you want to unlock use the exe tool rather then a very very very old rom
like
XDA-developers-SER-v12
The code will change depending on the model of the mobile phone. Every step has to be carefully followed while unlocking the phone.
SX56 problems
Hi, I recently got a brand new Siemens SX56 from ebay. It was never upgraded to firmware. I took the task of upgrading this but something happened that killed the process. Now the device is stuck at this mode even after doing a reset.
My steps were, I updated Active Sync to 3.7.1 (the latest version) The device is happily communicating with my pc.
Then started the upgrade and the screen says "upgrading will take 5 minutes, do not remove device or uplug power...during upgrade process..etc"
The program says it encountered an error during the upgrade and basically stopped the process. I knew this was bad. The instructions told me to uplug the device from the usb cable, do a normal reset, plug usb cable back in, and then retry the upgrade utility.
It won't because no active sync can't see my device because the screen is stuck on that "upgrading takes 5 minutes screen"
Is this device basically dead? Please help. This was a clear upgrade process and clearly the process got an error.
Hello gybanez,
I had the same problem and was able resolve the problem.
You have two options:
1. you can send it to me and I will do it for free.
or
2. buy these:
a. MMC card (at least 64 mb)
b. buy a Card Reader/writer that supports MMC
c. go to www.xda-developers.com and download "XDA-developers-SER-v12"
d. extract the ROM from XDA-Developers-ser-v12 (.nbf file).
e. also download XDA-TOOLS (used to copy the .nbf file extracted to
your new MMC card on the Card reader/writer.
f. now insert the MMC card into your sx56 press reset and power button
at the same time and it should take you to a screen which asks you
to press "action button" to download and once done do a cold reset.
This should do the trick and afterwards if you want to upgrade and or
customize it go to http://lumpistefan.dyndns.org/ great site.
PS: If anyone wants to correct/add to this please feel free.
Regards, JOHNNY.
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This was the same problem I had... so finally i got it all and had it transferred in the MMC card...
the thing...as soon as I run it...it get stuck on "SIR TEST : Supporting Running"
and another is that I am using Vista and downloaded the latest mobile sync... but it responds that it doesn't identify the HTC mobile... really sad... can someone contact me via YM: [email protected]
need help