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First, thank you again for this wonderful forum!
This is my problem:
I bought my X01HT AFTER Dec.2nd, to be precise on Dec.4th. Late afternoon I noticed it has dead pixel & considered returning it to the store and trying to ask for replacement...
I checked my X01HT version and it was the following:
ROM ver: 1.33.761.3
ROM date: 09/08/06
Radio ver: 1.14.00.10
Protocol: 32.50.7018.00H
Bootloader: IPL-1.01 SPL-1.06
Seems that I was lucky, and my ROM & boot loader was pre-Dec.2nd...
I didn't want to flash or tamper anything with my phone, since I really disliked this dead pixel, and was thinking about returning the phone. I went to SoftBank shop Dec. 5th and asked if it is possible to get replacement... Very bad mistake indeed!
There were no more X01HT available as replacements, as they were all sold out. Seems that I had bought very last one. They said they will look into this dead pixel issue and took my phone and said they need to 'send it to maker'. They gave some other phone as a replacement and said they will contact me next week...
So it happened, I waited (impatiently), and today they called... I went there all thrilled, and they finally gave me my phone back.
DAMN SoftBank! HATE THEM HATE THEM HATE THEM! (Sorry, I'm just human)
1. Dead pixel WAS STILL THERE... They said 'the maker' would not replace screens for just one dead pixel...
2. THEY UPDATED MY ROM with post Dec.2nd version!!! Now I'm the proud owner of the infamous unlockable phone! Here's version info:
ROM ver: 1.33.761.4
ROM date: 11/10/06
Radio ver: 1.14.00.10
Protocol: 32.50.7018.00H
Bootloader: IPL-1.01 SPL-1.09
I am just outrageous. I feel soooo stupid and bad. I should have known they could do this to me. Is it Friday 13th today or something?
Anyway, I have certain experience concerning flashing phones / PDAs, but now I'm not sure what to do!?! I really need SIM & CID unlocked phone.
I know people reported at this forum that new X01HT could not be SIM & CID unlocked because radio flash is not possible, because it seems to be read only... How come is it read-only, radio version is the same 1.14.00.10, and the only change is in ROM version (1.33.761.3 vs. 1.33.761.4) and of course bootloader is 1.09?
I am eager to start experimenting, try downgrading bootloader, flashing other ROMs, flashing only radio, or whatever... I just need some advice from more experienced users about what should be best thing to do (other than just sitting here and enjoying plain hate & disappointment). I was thinking of doing the same thing as julianfong done in this thread...
@Pof? Others? Any idea?
Or I should just wait patiently for some new solution of this issue, and use my (very limited) phone as most of the average users?
Thanks & sorry for this very long post...
yeah, just how unlockable is it? i mean... I am all too familiar with the new SE and Sharp DB2020 phones, but these are completely different.
is it unlockable because there is just no solution at the moment (a solution could be fairly soon)?
or, is it unlockable because 1.09 has DB2020-similar style of impossible to be cracked encryption...?
are the 1.09 models most likely permanently unlockable or what?
Seems that the ROM is somehow read-only, and nobody knows how to avoid this problem so far. Seems that it is possible to downgrade bootloader to 1.04 with some ugly tricks...
i read downgrade is possible using downgrade_spl file (i found one but it is dated July 2005).
but i also read that even with downgraded bootloader, the radio section is not changeable. is this the first time that there has been a device with this read-only problem?
Seems so... And it's here, on my table.
That certainly is a *****...Any ideas what falls under warranty for your phone?
Maybe there is a way to get it changed for a different reason. So at least you
could get rid of the dead pixel.
Also it might be worth shopping around. Possibly some other stores might still have the previous version, there are 1000`s of stores. if you hassle them enough, you might succeed.
Get it changed for other reasons?!? Maybe I should drop it down from my window and ask for a warranty... I really have no idea what to do, warranty and other stuff is all in Japanese, and I'm not really able to read them... I was reding Cingular's manual and there they said that they will not replace the phone if there is only one dead pixel... It's probbably in the japanese warranty as well... I wonder why did they took my phone at all that day?!?
I already checked more than 20 stores before I bought it! I was so happy when I had finally found it, but now, who knows...
Pixel dead or not, it's even more important for me if this phone is going to become unlockable or not at some point...
question is...since they didnt replace it, why did they do a rom upgrade?
They must have been bored.
I find it disappointing that a company wouldnt replace a display with a dead pixel, especially since it is a QVGA screen, where a bright pixel is way more bothering than on a 17" or 19" TFT. So maybe it might be worth dropping (if covered by warranty)
Basically for now, you might not be able to upgrade/unlock your phone.
But it might be just a matter of time since someone here (or elsewhere) comes up with a solution. If you still need to get the phone UI to display english, Asukal is currently working on a MUI upgrade for WM 5.
This way you can at least have english.
These are the questions that I asked to myself too many times... I'm usualy an lucky person, but this was very strange... The thing is that I am not able to read the warranty because it japanese (way too complicated japanese for me...). If there is someone who would like to read this warranty in details and check what rights do we, X01HT users have, please...
Until than, I'm waiting for solution... I know about Asukal's work, I'm eager to to try it too, even if I can manage ok with Japanese interface for now... What I really lack is the ability to unlock it (since I would like to use this phone when I travel back home, from time to time...)
Zgembo said:
These are the questions that I asked to myself too many times... I'm usualy an lucky person, but this was very strange... The thing is that I am not able to read the warranty because it japanese (way too complicated japanese for me...). If there is someone who would like to read this warranty in details and check what rights do we, X01HT users have, please...
Until than, I'm waiting for solution... I know about Asukal's work, I'm eager to to try it too, even if I can manage ok with Japanese interface for now... What I really lack is the ability to unlock it (since I would like to use this phone when I travel back home, from time to time...)
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Im gonna get my wife to translate the warranty. I thought of the warranty procedure if you stuff up a rom upgrade. But i think they will flash your old phone again, and not replace it with a different one. Im not sure about that, maybe someone can fill you in on that.
I never had to get warranty for any of my phones, which is surprising, since i had 6 PDA phones.
You can also buy yourself an older version on yahoo auctions for around 45 000yen. then sell your at the same place...since its new, you might break even, but have the 1.06 bootloader
Thanks for good news! If you get it translated please write some summary here...
Basically, they dont cover anything...lol
If you drop it, water it, earthquake, dust, modify, sit on, step on, thunderstorm, missing details in warranty card (which is not filled out at all in my case...thanks SB), connect via USB and it breaks, all this is basically not covered by warranty... According to the warranty card included.
I dont know what warranty is for if major every day occurances are not covered.
ugly...
ugly indeed!
aquasesh said:
Basically, they dont cover anything...lol
If you drop it, water it, earthquake, dust, modify, sit on, step on, thunderstorm, missing details in warranty card (which is not filled out at all in my case...thanks SB), connect via USB and it breaks, all this is basically not covered by warranty... According to the warranty card included.
I dont know what warranty is for if major every day occurances are not covered.
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The warranty covers manufacturing defects or breakage not normally expected by normal wear and tear only. Any actions by the user (dropping, sitting on, bricking, etc.) are not covered. Another poster on the forum had was refused warranty service because Softbank / HTC discovered that the user had flashed the ROM. One dead pixel is not a warrantable repair. If you want the old 1.06 ROM, you had better buy one on Yahoo Auction and sell your old phone. You should also mention the dead pixel. Under Yahoo Auction and Japanese mail order/online and secondhand trading law, buyers are well within their right to return a product if all of the conditions and defects are not noted before the purchase. The market is causing prices of 1.06 ROMs to be worth more than 1.09 ROMs, and a dead pixel will probably knock another 3000yen or so off the price, so you should expect to make a loss on this trade.
if you want to break it and try to get warranty on it .. i would suggest you microwave it ;-)
Not too long just a 1-3 sec's with it wrapped in a dry cloth and the unit turned on - It will cause some really strange faults
Disclaimer:- Do at your own Risk ..
Rob
How about doing some evil chanting and ritual sacrifice dance around my phone, and then pour some blood into my USB port? Would that be covered by warranty?
Maybe .. depends on the chants ...
Rob
what about wazz on the keypad from watching AV while in Japanese 410 at my University?
Hi all
Anyone here had any experiences of returning a flashed phone for a warranty claim? I wonder how carefully they inspect the set-up. I'm suffering very bad battery life (<4 hours) and a dead camera on my Vario II, but I'm sure T-Mobile won't accept a claim (WM6, Radio 1.43, HardSPL, unlocked etc).
I can revert some things, for instance I got the original T-Mobile WM5 installed OK but can't find the original Radio ROM (1.05).
If there's no hope I'll just open the bugger up and try jiggling the camera connector or just remove it completely!!
sim
if youre returning your phone to a brick and mortar store then as long as it looks unmodded then I don't think they'd notice. Like if you reflashed with the provider's logo, etc.... they are just sales people, MOST of them know very little about any technical aspect of the phone. From my experience of getting one of my phones exchanged the reps I spoke to were not able to answer my technical problems, which is why I replaced it... so i say go for it
Hi zammykoo,
Do they not send it back to a service centre for evaluation? I'm a bit worried that even if the shop gives me a replacement on the spot, they might check out my busted model later and then slap me with a penalty fee or something.
sim
what exactly is the problem you are having with the camera? if it is under warranty then shouldn't it cover manufacturer defects like that? if that is the case. and it should apply to the bad battery life too, if those things were not caused by you (like water damage, they can tell) then they wouldn't have anything to say..... but as far as software reflash then i really don't think it'll matter cause they will probably reflash it themselves to clear out any previous user settings before putting back on the market
Hi there,
I just found an official WM6 flash from T-Mobile UK, so I've flashed that and taken it back to the shop for repair. Thought I'd take a chance as the phone is effectively useless at the moment (camera is dead and battery loses 20% per hour).
Thanks for your advice!
sim
Undo HardSPL? Mtty's format command clears everything?
Hi...I have a few questions about this topic as well.
It looks like my radio (hardware) died on me after a soft reset...I'd been having some problems with it before then. Anyways, I went through my provider's warranty exchange and I'm about to send my old handset back. My questions:
1) I'm stuck in the bootloader screen, since I couldn't upgrade my radio. I have Hard-SPL installed on my device, and you can see that (it says "Olipro" in the bootloader screen). Is there any way to remove Hard-SPL, or do you guys think I even need to worry/bother with that?
2) In the process of trying to reflash my phone and fix things myself, I used mtty and its format command...What exactly does that format? Is my phone's memory completely clean? That's fine by me if it is; I don't think that would be an issue with service personnel. I'm just wanting to know exactly what mtty's format does.
In addition, if anyone else has had to make a return under similar conditions, I'd appreciate hearing about your experience. THANKS!
i dont think any spl have a format command!!!!
r u kidding???
No, SPL's don't have a format command (that I know of!); I used this utility called mtty...I read about it here in the forums; it comes in handy when you're trying to recover from a bad flash, I think.
Anyone else have an answer to my questions?
1) I'm stuck in the bootloader screen, since I couldn't upgrade my radio. I have Hard-SPL installed on my device, and you can see that (it says "Olipro" in the bootloader screen). Is there any way to remove Hard-SPL, or do you guys think I even need to worry/bother with that?
2) In the process of trying to reflash my phone and fix things myself, I used mtty and its format command...What exactly does that format? Is my phone's memory completely clean? That's fine by me if it is; I don't think that would be an issue with service personnel. I'm just wanting to know exactly what mtty's format does.
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Click to collapse
I had no problem with AT&T returning several unlocked and upgraded phones for replacement.
Thank for the response...
tvone said:
I had no problem with AT&T returning several unlocked and upgraded phones for replacement.
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Click to collapse
tvone, thanks for taking the time to respond; I appreciate it.
Based on what you're telling me, I guess I won't worry about "downgrading" from HardSPL before taking it in.
If anyone has a different experience - or would just like to provide more reassurance (I'd love to have it!) - please let me know soon...I'll be taking care of this today!
THANKS!
Hey guys, sorry for another topic, however I actually do know what is wrong with my phone and know it needs to be JTAG repaired..
however... I was wondering if anyone knew the root cause of this (no pun intended).. I was flashing JellyBam v5.0 (custom [email protected]~) and mid installation, phone froze, powered down and is now bricked. Any reason why it would do that mid install? Battery was 95%+
cheers
rsr1 said:
Hey guys, sorry for another topic, however I actually do know what is wrong with my phone and know it needs to be JTAG repaired..
however... I was wondering if anyone knew the root cause of this (no pun intended).. I was flashing JellyBam v5.0 (custom [email protected]~) and mid installation, phone froze, powered down and is now bricked. Any reason why it would do that mid install? Battery was 95%+
cheers
Click to expand...
Click to collapse
Please state more details. Rom, kernel, modem, odin, cwm, etc
He did. Regardless, none of that info would be relevant/useful in this case anyway, phone's borked.
@OP - Honestly, that's impossible to say. Something hardware related in the phone, something simple like the battery contacts not making a proper connection, something on the PC side even (temporary issue with the connection b/w the PC & phone) ? The possibilities are endless.
Have it looked at by a JTAG repairer & if that can't be done, maybe try and source a motherboard from a donor phone (broken screen or whatever). That will be the cheaper option than having Samsung replace the MB if it can't be JTAG'd, even if you pay a local mobile repair shop to install the 'new' MB (if you're not confident enough to DIY).
seanwong98 said:
Please state more details. Rom, kernel, modem, odin, cwm, etc
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Click to collapse
MistahBungle said:
He did. Regardless, none of that info would be relevant/useful in this case anyway, phone's borked.
@OP - Honestly, that's impossible to say. Something hardware related in the phone, something simple like the battery contacts not making a proper connection, something on the PC side even (temporary issue with the connection b/w the PC & phone) ? The possibilities are endless.
Have it looked at by a JTAG repairer & if that can't be done, maybe try and source a motherboard from a donor phone (broken screen or whatever). That will be the cheaper option than having Samsung replace the MB if it can't be JTAG'd, even if you pay a local mobile repair shop to install the 'new' MB (if you're not confident enough to DIY).
Click to expand...
Click to collapse
Yeah you are right it could be anything happening within the phone without my knowledge, luckily phone was connected to mains when i was flashing using CWM so no problems there, but i don't think i will find the reason why it actually happened as you said the possibilities are endless
I'm trying to get in touch with a place that does JTAG repairs at the moment, however im just scared they say it can't be done. Havent really got the money to fork out for a new MB. I bought the phone second hand last year (april) where i was told it was only 3-4weeks old however had no old purchase details. Is there any way for me to check if the warranty is still valid or does it become void after resale? Thanks
There used to be an online warranty checker on one of Samsung's regional websites (can't remember which, maybe someone else does ?) where you could put the serial number in & get the warranty end date, but I recall people on here saying it either went away or didn't work anymore at some point last year.
But I doubt you'd get warranty service without the original receipt anyway, and even if you had it, I'm not sure the warranty is transferable beyond the original purchaser (Someone else please correct me if they know of cases where the warranty has been honoured regardless, I realise this might vary from country to country).
Unless the phone has physical damage as opposed to the NAND simply being scrambled beyond all recognition which normally happens when a flash goes wrong like that, you'd probably expect it to be JTAG'able.
If it's not, as I said in my PP, a board from a 'donor' phone would be much cheaper to both buy/have installed than paying a Samsung authorised repairer to put a new MB in (apparently they charge in the vicinity of half what a new phone would cost retail).
Edit - Re: getting a 'donor' phone for the MB, here's an example of what I'm talking about; no doubt you'll probably pick one up cheaper, just thought I'd give you an example of what to look for if you end up needing to go down that path.
rsr1 said:
-SNIP-
I'm trying to get in touch with a place that does JTAG repairs at the moment, however im just scared they say it can't be done. Havent really got the money to fork out for a new MB. I bought the phone second hand last year (april) where i was told it was only 3-4weeks old however had no old purchase details. Is there any way for me to check if the warranty is still valid or does it become void after resale? Thanks
Click to expand...
Click to collapse
MistahBungle said:
There used to be an online warranty checker on one of Samsung's regional websites (can't remember which, maybe someone else does ?) where you could put the serial number in & get the warranty end date, but I recall people on here saying it either went away or didn't work anymore at some point last year.
But I doubt you'd get warranty service without the original receipt anyway, and even if you had it, I'm not sure the warranty is transferable beyond the original purchaser (Someone else please correct me if they know of cases where the warranty has been honoured regardless, I realise this might vary from country to country).
Unless the phone has physical damage as opposed to the NAND simply being scrambled beyond all recognition which normally happens when a flash goes wrong like that, you'd probably expect it to be JTAG'able.
If it's not, as I said in my PP, a board from a 'donor' phone would be much cheaper to both buy/have installed than paying a Samsung authorised repairer to put a new MB in (apparently they charge in the vicinity of half what a new phone would cost retail).
Edit - Re: getting a 'donor' phone for the MB, here's an example of what I'm talking about; no doubt you'll probably pick one up cheaper, just thought I'd give you an example of what to look for if you end up needing to go down that path.
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Click to collapse
I think you're right on that one, if i don't even have proof of purchase then I don't think warranty will be valid. Thanks anyway on that behalf. Yeah it is only that one issue nothing else is wrong physically so i am hoping for the best and do believe a JTAG should get me out of this situation without a problem (fingers crossed).
On the topic of a replacement motherboard thank you very much for pointing me in the right direction if JTAG fails. Buying a cheap phone as such is a great idea and taking a working motherboard for a lot cheaper than RRP is wonderful.
Thankyou very much for your input & help ::highfive:
I have the EXACT same problem...
the ivelstre
Simmyen said:
I have the EXACT same problem...
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Click to collapse
It happened to both of us whilst installing JellyBam v5, so surely there must be a problem with the ROM? We encountered the exact same issue 100% and are both left in the same position now due to the ROM
rsr1 said:
It happened to both of us whilst installing JellyBam v5, so surely there must be a problem with the ROM? We encountered the exact same issue 100% and are both left in the same position now due to the ROM
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Click to collapse
I have the exact same problem yeah, but i know a friend of mine who used the same ROM as we did.. it worked for him though
Always try a Jig before JTAG, no harm there.
If warrantu isn't voided, make sure it's really bricked so you can claim it with the "I was updating it via wifi and dropped dead" rutine.
No probs. Just sorry we couldn't be of more help. Best of luck (Hope it ends up being easily JTAG'able for you).
rsr1 said:
-SNIP-
Thankyou very much for your input & help ::highfive:
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hi all,
this is my first post here, the noob video did cheer me up alot after the day ive had...
around a month ago, my phone started to have problems connecting to wifi, the problem occurs when making a connection to ANY ROUTER USING ANY KIND OF SECURITY,the phone comes back stating "authentication error", yet when i connect it to my motorola xoom tablet (set to mobile hotspot) the phone connects and functions great!?
now for my question,
samsung have voided my warranty as i flashed the software on the phone (as some asshole at the samsung call centre asked me to do,said the warranty would be ok as long as its the genuine software....what a load of rubbish that turned out to be) i have not rooted it,and they are quoting me in the vacinity of $250 us to fix it (w##kers) ,its a longshot but,can any of tell if this is a firmware problem rather than a hardware problem? it seems to me like its along the lines of firmware, as it works in only the one instance connected to my tablet..i know i did get an update from my phone company and it stopped working shortly after then...theoretically if it is just a firmware issue i could pick up on how to do the jtag trick and try and reload the firmware myself? instead of pay the same jerk who screwed me to fix it in the first place?
have any of you had your phone into samsung for the same problem? though a good search turns up many stories on power save mode etc, no one seems to have the same problem i do...HELP!!!
the other way is i guess to do a pcb swap, but i dont know how many of these are available...
i know nothing about what you all do, i am an electrical engineer with a big background in industrial electronics and computers and the last thing i want to do is spend what little free time i have modding my phone, i dont have anything against anyone who does, its just that valve amps and vinyl do alot more for me than the new stuff does...BUT if i need to do something out of nessecity, then id love to learn a few tricks you gurus could teach me to save my skin, who knows, i might be able to offer you some advice one day!!
after 4 weeks searching and reading this site amoung others,i have tried EVERYTHING software wise to rectify the problem,
samsung are not telling me what exactly the fault is and are using my flashing of the standard software as a scapegoat to say ive tamered with it.
samsung nz are a bunch of scam artists who ill never again trust with a dime of my hard earned cash and thats all i have to say about that....will be taking them to court (new zealand has a consumer rights guarantee system so their warranty does not mean jack but they still refuse to repair it)
thank you in advance for any help you can offer, i am at my wits end and regret stepping into the "smartphone" world!!!
mike
preludefan said:
hi all,
now for my question,
samsung have voided my warranty as i flashed the software on the phone (as some asshole at the samsung call centre asked me to do,said the warranty would be ok as long as its the genuine software....what a load of rubbish that turned out to be)
No root and stock firmware flashed does not void warranty .
Wifi is generally a kernel problem you can try flashing a stock firmware from here or sammobile.com.
As you mention dimes and dollars do you actually have a I9300 ??? as flash I9300 firmware on a non I9300 will brick your phone.
jje
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Click to collapse
thanks for your reply,
yes it is definetly a gt19300, i was blown away by the number of variants out there!
so any pointers on how to deal with samsung if they refuse to fix it?
thanks
mike
JJEgan said:
preludefan said:
hi all,
now for my question,
samsung have voided my warranty as i flashed the software on the phone (as some asshole at the samsung call centre asked me to do,said the warranty would be ok as long as its the genuine software....what a load of rubbish that turned out to be)
No root and stock firmware flashed does not void warranty .
Wifi is generally a kernel problem you can try flashing a stock firmware from here or sammobile.com.
As you mention dimes and dollars do you actually have a I9300 ??? as flash I9300 firmware on a non I9300 will brick your phone.
jje
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Click to collapse
preludefan said:
thanks for your reply,
yes it is definetly a gt19300, i was blown away by the number of variants out there!
so any pointers on how to deal with samsung if they refuse to fix it?
thanks
mike
You need to argue the case that the Samsung call centre told you to carry out steps xyz .
Alternative paid for repair then complain to Samsung re call centre .
You can try arguing the EU regulations as referred to on XDA by Adam Outler .
However does any EU legislation have similar in new Zealand .
What firmware and root is on your phone that Samsung said to flash .
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Click to collapse
they arent saying anything of the details of the rom, but i flashed a genuine 2 degrees (phone company) software, but they could have changed it themselfs?
i have argued with them to my wits end about the law etc but they are not taking it on board, so im asking for the phone to be returned to me, then ill take them to court...paying to get it done then complaining wont work in a legal sense, as by paying,they see it as though im agreeing to it all...
i do know this however, if i do fix it myself ill post a fix incase it happens to any one else...
So I'm sending in my phone already to get the screen fixed, which broke by some weird accident. But I have unlocked, rooted and all that jazz. I know HTC is going to wipe my phone when they get it, but do you think I'd have any issue because I have modified the recovery? I restored back to the stock rom with nothing installed except SuperSU. I could understand if I had a problem with the hardware in the phone itself, but they should have no reason not to fix my broken screen which has nothing to do with firmware or unlocking. I've already reset the phone myself which has no personal information. I haven't even set up my google account on it.
I think reports have been mixed on whether HTC honors the screen replacement warranty on modded phones (bootloader unlocked, etc). Return the device to as close to stock as possible, and hope for the best is probably all you can do.
One person on here has mentioned that while the "regular" device warranty mentions that modding the phone may void the warranty; the "add-on" screen replacement warranty does not make any mention of this. So that may be an point of argument in your favor.
I will HOPE as hard as I can. Might have to shell out $200 at the local repair shop. It would bother me though if it was rejected and all I want fixed is the screen, they have no buisness messing with my phone other than testing to make sure the screen works.
HTC will fix the screen either way, the warranty question just determines whether they charge you or not. I think the charge is $250 if the warranty is not honored. So not much more than your local shop is going to charge. Plus, I think taking the phone apart is tricky, so I'd probably trust HTC to do it more than a local vendor. I've seen some real hack jobs on the One X (which is polycarbonate not metal, but similarly difficult to disassemble) by random repair shops. Although of course the quality of workmanship by repair shops will vary, and I'm sure there are plenty of good ones out there.
HTC is refusing to replace my screen even though I flashed the stock ATT RUU back on the device. They claim that they can't test the Screen panel after it's been replaced because "security is off" on the device. I called them out on it and they have been going back and forth with the engineering department and repairs and still claim that because the security is off they can't replace the screen because they can't test it. But if I pay $290 they'll replace the main board as well. I even had to agree to try a partial repair and still no.
isn't the diagnostic tool a dialer pad code they enter?
I been on hold for 45minutes now waiting to talk to someone...
absalonprieto said:
HTC is refusing to replace my screen even though I flashed the stock ATT RUU back on the device. They claim that they can't test the Screen panel after it's been replaced because "security is off" on the device. I called them out on it and they have been going back and forth with the engineering department and repairs and still claim that because the security is off they can't replace the screen because they can't test it. But if I pay $290 they'll replace the main board as well. I even had to agree to try a partial repair and still no.
isn't the diagnostic tool a dialer pad code they enter?
I been on hold for 45minutes now waiting to talk to someone...
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Click to collapse
any update on what happened bro?
i heard that if you tell them the screen was cracked due to physical damage and clearly no software installed on the phone had any impact on the screen cracking they would fix it... im currently on a fuzz not sure what to do, i cracked my screen earlier today =(
Just a word of advice and I know everyone is different but I always wait until my devices are out of warranty before I do any modding. That's just me because I don't have the time to deal with the stuff you're going through. Anyway this is the first devise that I’ve not wanted to start modding right after I got it. Yes, it’s that good IMO.
Good luck I hope you get it resolved without too much expense.
HRodMusic said:
any update on what happened bro?
i heard that if you tell them the screen was cracked due to physical damage and clearly no software installed on the phone had any impact on the screen cracking they would fix it... im currently on a fuzz not sure what to do, i cracked my screen earlier today =(
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Click to collapse
still refused to fix it, they refused to give me a credible answer just that because security was disabled from the device they couldn't do it.
I would say make sure you enable S-Off and are back to an offical Rom, that might improve your chances of getting it partially repaired.
I flat out told them, I didn't like their lack of transparency and would be putting the phone on craigslist and buying any other device that wasn't HTC.
a bit petty but made me feel better.
Just to chime in here and share my experience. My display became messed up either through being damaged internally, or having the data cable come loose, etc. No cracks or any visible external damage at all. Anyway, phone was unlocked, rooted, running a custom ROM, and S-Off. Since the phone was less than six months old I shipped it back to HTC for replacement under warranty. Before I shipped the original I returned it to stock via RUU and re-locked the bootloader, but left it S-Off. HTC has just shipped me back a replacement without any hassle at all. Total cost to me was $19 for expedited shipping. I should point out that other than the ugly display my phone was functional - touch screen and all. But it does seem from my experience that HTC will still honor the warranty on modified devices if the failure is clearly hardware related, as mine was. BTW, I unlocked through HTC, so they could have checked if they wanted to.
I might try resetting security and sending it back again. I did a rather half added job last time. I was worried about the replacement option because that might have generated a charge to my credit card. Did you have to put a credit card on hold?
Sent from my HTC One_M8 using XDA Free mobile app
So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.
This seems like a magnuson moss act violation. Thoughts?
absalonprieto said:
I might try resetting security and sending it back again. I did a rather half added job last time. I was worried about the replacement option because that might have generated a charge to my credit card. Did you have to put a credit card on hold?
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
I did not have to put a credit card on hold because I shipped them my device first and have just done without for a week or so. I think you only have to make a credit card deposit if they ship you a device first.
absalonprieto said:
So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.
This seems like a magnuson moss act violation. Thoughts?
Click to expand...
Click to collapse
More discussion about the screen warranty here: http://forum.xda-developers.com/showthread.php?t=2767547&page=14
Of particular interest is Post #139, which says the HTC rep claims S-off prevents access to the video calibration tool (sounds kinda made-up to me). Then later in Post #146, HTC appears to backpedal a bit, and offer the free replacement if the customer agrees to take "full responsibility" if there are issues with the motherboard later.
Thought I was going to have to use HTC Advantage today when I dropped my phone on my hardwood floor. It landed perfect on the screen and made an awful smacking sound. I just sat there in disbelief scared to pick it up. When I did everything was A-OK.
Hope you get this straighten out. Good luck.