Desperately need help to unbrick - G4

My brother brought me his O2 Prophet a couple of weeks ago because he said it randomly turned off. I assumed, obviusly, a faulty battery, and replaced it with a new one, fully charging it with an independant desktop charger before putting it in. Still the problem persisted.
I hence came here, and trawled through the xda bible, concluding that since the thing would turn off even by leaving it on a table and looking at it, it could very well be a software problem, as so many before me have had. No biggie, methinks - it's flashing time!
And here's where the phone decided it wanted to be a cute white paperweight: before it could finish flashing pdaviet, it turned off, voiding the process. Since, it's stuck in bootloader, and every time I try to flash (and I'm positive I'm doing it right), it will turn off, normally even before it reaches 50%. What could be the problem?
I've checked the connectors to see it they were dirty, and connectors 3 and 4 seemed slightly recessed, but I don't know if this is normal (they're very neatly recessed).
So, finally (I'm a long typer, sorry!) if anybody has any ideas, even maybe apparrently stupid ones, please post - my computer wiz reputation is at stake.

Try a different computer if you can, or even just a different USB port.
If that fails, re install active sync, get a different WM5 NVID ROM, Manually put the device into bootloader, disable connect through USB in active sync and then connect the device. Then run the RUU from the ROM you downloaded.

Thank for your reply l3v5y.
I tried all of your suggestions, but it still turns off all the time - I'm starting to think it really is a harware problem, but I can't figure out where.
Any other ideas come to mind?

Does it start up (and run WM5) properly? If yes, and it persists to reset, I would assume there is a faulty connection between the battery and the device. Check the battery connectors on the device to see if any are further depressed than others.

WM5 doesn't start at all - it's stuck in bootloader. The two middle connectors are slightly depressed compared to the other two - should I pull them out a bit?

I would suggest pulling the pins out slightly, but do not overdo it. Try a different WM5 ROM (an official one is probably best).

I know it may be silly but check if the soft reset button didn't stuck, maybe someone was pressing it too hard and that is causing problems

Related

My Titan Died!! :(

Ok, so first off, I upgraded to 6.1 from 6.0 a year ago. I am using SPL 2.40 and radio 3.27
I was looking at the 6.5 roms and thought maybe it was time to upgrade again. I tried the last 2 6.5 roms and found that after flashing my camera and speaker stopped working. So then thought I may as well down grade back to 6.1
I was using dcd 1.3.0 (I think) originally but then saw that the next stable version was 2.3.2 so decided to use that.
After flash all was good with the world. Camera ok, speaker ok, all good. about 24hrs later my phone shut down (with a fully charged battery). I tried to turn it on and nothing happened. Plugged in the wall and then the PC still nothing. I also tried to boot into the boot loader (power+Camera+reset) still nothing.
Am I out of luck? Can I get a service doc to trouble shoot myself? or do I now own a PPC paperweight?
Thanks for any help (I did try searching the forums but found nothing like this for the 6800)
Big mistake. That old of a dcd rom is probably 6.0. You might have messed your phone up good. Does it light up if you plug it in? If so what color? You need something like DCD 3.3.4.
Can you put your phone into bootloader?
No it literally will not power on at all. Boot loader or otherwise. Also no led when plugged in the wall or in the PC. I think it fried a chip or something. But it did work fine for about a day or a day and a half. As well when it shut down I wasn't even using it. It was in stand-by mode. If I could track down a service manual I may be able to trouble shoot the chip, but have already paid for one site with no luck and don't want to repeat that (could add up )
Pull the battery, make sure it's unplugged. Put the battery in. (You need to press power button for 1 second to turn it back on) See if any lights come on, if so press power + camera and hit reset, if it gets you to the Bootloader screen, you can just flash up to a newer rom.
If you had 6.1, you probably had a GPS enabled radio, and therefore can install any V3.x rom from DCD and be back up and running.
When you first power it on, it has some numbers in the bottom right corner, if they will show up, write them down and post them back here, from that we can determine which rom you need to install.
BTC
if you can get it into bootloader, i would flash a newer radio before anything else. youre doing some serious version jumping, but generally any custom rom you flash should be using radio 3.42.50. also, 3.2.5 or 3.2.6 are completely stable.
Nope, still not powering on... tried everything I could think of and some stuff I didn't. As far as firmware goes I was using 3.27.00 with SPL 2.40 Bootloader.
If I can't figure it out, I need to decide if I am going to buy out the last year of my contract, get it repaired (if possible), or buy a new one at full price (ouch).
After this phone nothing else will do for me LOL... I love my WMPPC!
I'd try charging the battery with another Titan or with a battery charger.
Another thing to check is whether you get a red LED light when you have the charger plugged in to the phone, but no battery installed.
Ok, so it seems that it is totally unrelated to the flashing process. I opened the phone today to see what I could see. A few weeks ago the vibrate stopped working and I figured that the motor burned out and didn't worry about it. Well it turns out that the little bit of glue that holds the motor in place gave out and it was moving around in the phone. It finally crossed a couple of terminals and shorted out the board. Thanks for the input guys. Got another Titan on the way to play with now

HD2 USB problems... Bad hardware or bad software?

This last weekend, my TMOUS HD2 started having problems charging. With the phone on, it will remain at the same charge level. With the screen off, it might trickle up a few percentage points over time, but nowhere near what it used to. If I charge while the phone is off I can get it fully charged.
What scares me is that the phone gets noticeably hotter on the back near the bottom while plugged in and the phone is on. (The battery does not get warm, the actual phone get warm.)
After the weekend I plugged it in to my computer and it would not get recognized. The usual prompt for Sync/Drive/Internet Sharing does not come up and the computer does not react like a USB device was connected. The charging light comes on, and the screen shows its charging, but the battery does not charge unless I turn off the phone.
I have tried several different cables, charger and computers with the same results. I even hard reset the phone. I have flashed my phone many times and I am currently using Energy Rom from July 7. I have also been testing the various Android builds.
My question is if this could be caused by software somehow, or is this most likely a hardware failure. I know that I have not hit nor bent the USB connector, just normal plug-in/unplug for normal usage. The plug is not loose, and wiggling it somewhat does not change anything.
Any other troubleshooting tips before I start flashing back to stock for warranty repair?
I put the phone into bootloader tricolor screen, then connected the USB. Still no reaction on computer nor on device. Looks like this is a hardware issue. If I cant connect via USB to a computer, will I be able to revert back to stock bootloader and ROM via SD Card?
Has anyone else have their USB port just go bad with normal use?
Try All Settings--->Conections--->Usb To PC--->UNCHECK Enable faster syncronization data...
nonpaq said:
This last weekend, my TMOUS HD2 started having problems charging. With the phone on, it will remain at the same charge level. With the screen off, it might trickle up a few percentage points over time, but nowhere near what it used to. If I charge while the phone is off I can get it fully charged.
Click to expand...
Click to collapse
Hi,
I think this is a solution for your problem:
(manila) settings tab -> menu -> all settings -> system -> power -> battery
Uncheck: "when phone is on, do not charge the battery when connected to a PC" checkbox.
I've just recently had the same problem myself..
Sorry to be the bearer of bad news but you will probably find it is a hardware fault.
Not long ago I got home, plugged my phone in to charge and left it, thought nothing of it.. Came back 10min later to find it said it was 100% charged (from 15% left) thought it charged quick but thought nothing of it.
Sat down that night to test some more mods i had downloaded at work, only to find my HP netbook wouldn't see it. Tested on 2 different laptops, a PS3, 2 difrent chargers (one original,one 3rd party) nothing...
Sent it back through O2 store as it was still covered.
When it came back the report stated it had a board malfunction and that my IME had changed.
Sounds like you might have the same problem...
I think I traced it back to the office, I had to leave in a rush for a bus and unplugged it (from xp) without safely removing hardware.
(god i hope O2's tech guys don't recognize me here fessing )
I think it fried the connection.
I will point out that since they have returned my baby, she ain't working soo good. They updated my Rom ext but my GPS hasn't picked up a satellite since.
So back she goes....... Sigh.....
Hope this helps as I don't normally venture over in to the "Q&A" section of XDA but I'll keep an eye on this thread.
Good luck with your phone buddy, I know how it feels not to have it.. Limb missing....
DanijasDub and dzukela, thanks for the troubleshooting tips. tried both, but neither applied. I already had "Do Not Charge when connected..." unchecked, and unchecking "faster sync" didn't help.
I think i have to agree with snowblind2142 on it being bad hardware. The fact that the computer would not recognize the USB connection while the HD2 was in Tri-color mode convinced me that at least part of the USB components may be busted (also the overheating near the connector.) I'm going to need to try a warranty exchange.
Why is it that all these phone manufacturers had to standardize on such a flimsy connector?
They're just cheapskates..
Do anything to save a buck, just one of those things..
Hope your exchange/repair goes well, i was bricking it as i had a custom rom on for a while. Had to revert to stock rom before returning it.
What did make me laugh, when i went in to enquire how their return process works, I explained what was wrong with my phone, so he asked to look at it....
My heart sank when I realized... OH NO!! IM STILL ROCKING MY DUSK THEME!!!
So he's like WTF?!? smiled and told him no different to downloading a game or app..
No mention of it on the problem description when i got the receipt back
PHEW! close one, so make sure its same as you got it, I've heard some horror stories....
Good luck!
Speaking of that.....
What's the best way to revert back to stock.... Revert HSPL first or Rom to stock. I can't affort to brick it at this stage.
Plus, I need to so it all from SDCard, since my USB won't connect.
nonpaq said:
Speaking of that.....
What's the best way to revert back to stock.... Revert HSPL first or Rom to stock. I can't affort to brick it at this stage.
Plus, I need to so it all from SDCard, since my USB won't connect.
Click to expand...
Click to collapse
Well, all i could do was Rom to stock as didn't think you could revert HSPL by SDCard. Seemed to be fine. On the plus side its really easy to do via SDCard.
Sorry, really cant remember where i went through the walk through but if you Google it I'm sure you'll find it. My advice is be careful, I managed to borrow a stand alone battery charger so i still managed to charge mine as you need over 50% battery to flash or you WILL brick it.
I must admit I was a bit laid back about it at the time but I guess they might of picked up on it... I'm keeping mine stock rom till the bug's are ironed out.
Hope this helps..
Sad to hear that, hope you can exchange the device.
If you extract the leoimg.nbh from the official ROM and put it on the SD card root, then go into bootloader, it should ovewrite ROM, Radio and HSPL (at least it did for me).
So how do I extract the NBH from the official stock rom? Its an EXE file, which is supposed to self extract the files before flashing. The problem is that it first checks the phone connected by USB, which unfortunately I can't connect. Does anyone know where I can get the NBH file only from a stock ROM (TMOUSA) for flashing via SD Card?
Just download the offical ROM from the HTC site and use winrar to extract.
Never mind... I figured it out.
The Installshield for Stock RUU extracts the contents to the temp directory at the point where it asks to "Connect phone to USB". I just copied the file
"RUU_signed.nbh" to another directory, then renamed to LEOIMG.nbh. I am now waiting for my phone to charge so I can flash via SD Card.
Sorry buddy, have been at work..
Seems like youre gettiting there. Hope all goes well!
Good luck to you!
Success!!
To add closure to my saga, and reference for future searchers....
I was able to flash from SD card using the extracted NBH from the official TMOUSA 2.13 Rom update, renamed to LEOIMG.nbh.
The official NBH changes everything back to stock.... the ROM, Radio, SPL, and boot wallpapers (Oh how I hated the TMO stick together animated startup.)
I called for service. Once the rep heard that the phone was overheating when plugged in she offered the warranty exchange. Now waiting for it in the mail.
I hear that warranty exchanges are actually refurbished units. I hope I get a good one. I also now know how fragile the micro-usb and the charging electronics are. I dont want to do another exchange, so looks like I have to be careful when plugging in for sync or charge.

[Q] X10 Mini Switched Off, won't charge/repair

Hi all,
I've spent hours researching and nothing so just looking for new ideas.
The last few days I've been running official SE 2.1 and today it started force-closing many apps. I restarted the phone a few times and that didn't fix it. So I restarted again to go into recovery and switch ROM. The phone switched off and won't turn on. It said it had low battery life if that's a part of it. The phone will not switch on, it will not charge with any combination of with/without SD card, SIM card etc.
1. SEUS and PC Companion will not repair it, they don't see it.
2. Laptop/PS3 don't see the phone.
3. I left the phone connected via the wall-charger for over 2 hours at two seperate occasions uninterrupted an nothing.
4. The phone shows no LED. Not even the quick-flashing red LED when the battery is extremely low.
I searched every SE site where this is discussed and no help, I've tried everything. I emailed SE and they said it would be better to send it away. I note that they charge a fee if they can't fix it. (It's within warranty though) and my phone is unlocked, debranded and shows various mods typical of users' phones from this site and the warranty says if SE find user mods they phone will void warranty. It may not switch on and neither the network or SE may find the mods which may mean I get past OK, but besides that, is there anything I can do myself? Thanks.
REPAIRED MYSELF
After hours and hours of research and effort, 5 minutes after posting this thread I fixed my phone myself. I hope though that this will help others out there. As with everything like this, especially on this site, these are user mods and frequently delicate or dangerous - you do them at your own risk, and could destroy your device or warranty. If you haven't rooted/flashed many times or don't know what they are, you do not know enough to do this. I say this to protect you, trust me.
If you take off the back cover, above and to the left there are two RUBBER coverings. I used a pin to remove the LEFT cover. You see the power connector of the phone to the battery. Use the pin, carefully and at your own risk, to remove the white part by gently pulling back and up. It's stiff so try a few times. You see 3 wires connected to the white tab. I clean the white tab and metal connector with my finger, re-attached the white tab, you must do that firmly or it won't connect, try again and again. Try the power button on the phone when you have it connected to laptop/pc/etc. and you should see the the red LED gently indicating it's slowly returning to power.
That was a hardware issue it seems?
I really don't know...I've seen other's recommend giving your phone a jump-start with a battery and connector but I couldn't find a connector, and just tried cleaning it with my thumb (no obvious cleaning needed, but I tried) and it did the job...strange. I'm sure this info. will help the next person who gets lost. It'll save time and perhaps money. And us guys around here like to fix things ourselves anyway...
phoneyericsson said:
Hi all,
I've spent hours researching and nothing so just looking for new ideas.
The last few days I've been running official SE 2.1 and today it started force-closing many apps. I restarted the phone a few times and that didn't fix it. So I restarted again to go into recovery and switch ROM. The phone switched off and won't turn on. It said it had low battery life if that's a part of it. The phone will not switch on, it will not charge with any combination of with/without SD card, SIM card etc.
1. SEUS and PC Companion will not repair it, they don't see it.
2. Laptop/PS3 don't see the phone.
3. I left the phone connected via the wall-charger for over 2 hours at two seperate occasions uninterrupted an nothing.
4. The phone shows no LED. Not even the quick-flashing red LED when the battery is extremely low.
I searched every SE site where this is discussed and no help, I've tried everything. I emailed SE and they said it would be better to send it away. I note that they charge a fee if they can't fix it. (It's within warranty though) and my phone is unlocked, debranded and shows various mods typical of users' phones from this site and the warranty says if SE find user mods they phone will void warranty. It may not switch on and neither the network or SE may find the mods which may mean I get past OK, but besides that, is there anything I can do myself? Thanks.
REPAIRED MYSELF
After hours and hours of research and effort, 5 minutes after posting this thread I fixed my phone myself. I hope though that this will help others out there. As with everything like this, especially on this site, these are user mods and frequently delicate or dangerous - you do them at your own risk, and could destroy your device or warranty. If you haven't rooted/flashed many times or don't know what they are, you do not know enough to do this. I say this to protect you, trust me.
If you take off the back cover, above and to the left there are two RUBBER coverings. I used a pin to remove the LEFT cover. You see the power connector of the phone to the battery. Use the pin, carefully and at your own risk, to remove the white part by gently pulling back and up. It's stiff so try a few times. You see 3 wires connected to the white tab. I clean the white tab and metal connector with my finger, re-attached the white tab, you must do that firmly or it won't connect, try again and again. Try the power button on the phone when you have it connected to laptop/pc/etc. and you should see the the red LED gently indicating it's slowly returning to power.
Click to expand...
Click to collapse
---------------------------------------------------------------------------
Thank you very much!!!!My SE x10 mini now works properly!!!!great fix!!!!
You're welcome buddy! It's nice to be able to share advice with others!
i think,there is no need to remove back pin...
if you press home button simultaneously along with power button for few seconds phone restarts...i used to get same problem.

[Q] I surrender - HD2 fried, battery main suspect

Hello,
Yes, I am a noob, and after searching and looking through a lot of threads, I decided to make this post, knowing full well how annoying it must seem to those of you who actually know even a little about phones.
Someone special to me got the HTC HD2, and it was a bargain. But she hated windows, so I offered to help. She's had it for ages by now.
I believe I did everything correctly, blindly following guides (which I know is a bad idea from reading threads similar to this one).
The thing that makes my problem somewhat special is:
- Everything went smoothly, the android build is amazing
- I was a hero for a few hours
- She's playing some game when it suddenly freezes.
- Buttons not responding, afraid the battery has to go.
- Boots up, android guy stares at us for more than five minutes, battery has to go again.
- Nothing, NOTHING, happens after. Can't boot, screen is black.
So obviously I'm suspecting the battery is completely dead. It won't charge either from the computer or by plugging it to the wall. It was connected when it crashed, and there must have been power left. Now, I have the HTC desire HD, so I can't test my battery with the other phone.
Before I try to buy a new one, I need to know, being completely oblivious with regards to anything more complicated than rocks, if it's possible that I have installed any kind of software that can permanently mess up a battery. Feel free to laugh if this is the dumbest question ever. It's weird how it booted a little before permantently shutting down.
To make matters a lot worse, she's going abroad for five months possibly only equipped with a really old nokia phone until I can get things fixed and sent off to her (which will be quite expensive and perhaps risky.)
Have I messed up good, or is it just chance that the battery should fry hours after getting the android rom? Should I get a new one? Her phone was actually smoother than mine until the crash.
Sorry to make yet another "dumb noob ruins phone" but I really need to redeem myself, and fast.
Edit: Remembered the course of events was a bit different.
well, if I tell you that the phone wont charge when off when magldr is installed, would that change your opinion of whether the battery is at fault?
id suspect the crash broke something preventing rebooting (had this myself once or twice with nand android ) followed by teh battery being flat so wouldnt come back on. (And of course magldr wont let it charge when off....)
get an old usb cable, any type, cut end off, bare red and black wires, plug into wall charger and then hold red to + black to - on the battery for about a minute, this should let the phone start, , put it into bootloader (coloured stripey screen, not magldr) and let it sit there for a hour or three with usb plugged in, should now be charged enough to see if you can get into magldr, from there into cwm, and from there id do a backup, and then perform 'wipe data/factory reset', , if it boots to the clean rom, you can try (again in cwm) selectively restore the data and/or sd-ext partitions, which should bring back teh data and the installed apps. if the restore doesnt work, just do another wipe data/factory reset and start from scratch.
also, check the battery pins very carefully, they bend easily, especially when you pull teh battery whilst panicking!
samsamuel said:
well, if I tell you that the phone wont charge when off when magldr is installed, would that change your opinion of whether the battery is at fault?
id suspect the crash broke something preventing rebooting (had this myself once or twice with nand android ) followed by teh battery being flat so wouldnt come back on. (And of course magldr wont let it charge when off....)
get an old usb cable, any type, cut end off, bare red and black wires, plug into wall charger and then hold red to + black to - on the battery for about a minute, this should let the phone start, , put it into bootloader (coloured stripey screen, not magldr) and let it sit there for a hour or three with usb plugged in, should now be charged enough to see if you can get into magldr, from there into cwm, and from there id do a backup, and then perform 'wipe data/factory reset', , if it boots to the clean rom, you can try (again in cwm) selectively restore the data and/or sd-ext partitions, which should bring back teh data and the installed apps. if the restore doesnt work, just do another wipe data/factory reset and start from scratch.
also, check the battery pins very carefully, they bend easily, especially when you pull teh battery whilst panicking!
Click to expand...
Click to collapse
What ARE you?
It started. Honestly, when I was crossing wires I half suspected someone was pulling my leg. I can't thank you enough. Maybe I will be able to get this thing running again before I leave in the morning. I'll visit the link in your signature at a later point, too, as you may have saved me some money here.
The only real problem is that with no prior experience, I didn't even really get into what the different programs I installed actually do, so I'm not even sure where to go from magldr. I took a backup of what was essential before flashing, so I guess I'll just try to navigate to wiping and resetting. So relieved.
e: Progress, thanks again, fantastic.
Multiplum said:
e: Progress, thanks again, fantastic.
Click to expand...
Click to collapse
youre welcome.

[Q] SGS2 sudden boot problems

My phone wouldn't power on so I got it repaired at a phone repairs shop. The guy there thought there was a software error because he saw the error triangle on bootup. He was mucking around with it in download mode when I got there, I said not to worry about it, paid for the repairs and left.
The phone will not boot, and will not go into recovery or download modes with the respective key combinations
UNLESS
I have it plugged into a power source, in which case I can enter download/recovery mode, but when I try to boot the phone I just get the empty battery picture with the loading circle appearing periodically.
--- Possible solution: bad battery
I have flashed CWM onto the phone using odin in download mode and have flashed .zip roms that were previously working before this debacle, but again the phone won't boot onto the newly installed rom.
I have tried flashing the correct stock rom using odin but the phone won't boot this way either.
When I take the battery out and connect the phone to a power source it is non-responsive.
Apart from a batter problem (which I will be able to test tomorrow), what could be the cause of this problem, and how might I be able to fix it?
Sounds like a JTAG (but don't get your hopes up) or a motherboard replacement job (more likely) to me. If the phone won't boot at all/shows no signs of life, something is majorly wrong. As to what that is, nobody here could tell you that with certainty because we don't have the phone in front of us, but if it's not booting at all either the NAND is buggered or something else on the MB has crapped itself.
Cross your fingers it's just a simple battery issue, but it doesn't sound like it.
MistahBungle said:
If the phone won't boot at all/shows no signs of life
Click to expand...
Click to collapse
What does being able to access recovery mode/download mode contribute to this? The phone works to a degree, it seems, it just won't boot to an OS.
How might I go about troubleshooting the hardware?
(Might as well use this as a learning experience)
Right. Sorry. Just re-read your OP. Still sounds like the NAND is stuffed, which explains why you've tried flashing flashing stock/CWM & phone still won't boot normally. One thing you could try is search for Hopper8's 'Odin troubleshooting' thread, and flash the 3 part firmware linked in that thread. If the phone still won't boot normally after that, it's pretty much a certainty that you'll need to replace the MB at least, which leads to the next paragraph...
Also, if you find the 'booting when plugged into charger but not with battery' thing is still happening even with a new battery, that suggests whatever circuitry is responsible for taking zzz's from the battery & powering the device is (also) faulty/damaged. You could also try the obvious & clean the battery contacts with some isopropyl alcohol. The most common charging/power type problems we see here is the USB board/port dying. But if the phone is slightly functional whilst on charger, it probably isn't that, still might be worth replacing though given how quick/cheap/easy it is to do. There could be a short/whatever causing at least some of the problems, and it wouldn't be the first time a faulty USB board has caused that/manifested itself in less obvious ways than what we normally see (I.E causing the problems you're seeing rather than causing intermittent charging problems or phone rebooting randomly on its own or whatever).
In that case, try the service manuals for the device; these have been posted here before & can also be found with a Google search. They have detailed schematics/parts lists/walk throughs of the most common repairs w/pics, and might help if you want to have a go at fixing it yourself.
Thanks for the response.
I'm in the process of downloading the three part firmware to test later in the night.
Providing that fails, I'll look into part supplies and start researching how I can, if at all, repair this myself.
On the topic of faulty USB boards- I had my phone serviced a few months ago for just that, and it worked fine, but in the weeks leading up to this event my phone HAD been rebooting itself semi-regularly, although I put this down to a software issue rather than a hardware issue. I'll get my hands on the service manual for the I9100 and start reading up.
In the meantime I can just get a cheap burner Nokia that won't play up on me for the next 20 years.
Interesting. In that case, given the other alternatives are more expensive (assuming the 3 part firmware & new battery doesn't fix things), it may just be a case of another dodgy USB board & you might want to start there.
If you can't find the manuals anywhere, let me know & I'll see if I can dig them up from an external drive I have stashed away somewhere (don't have it handy now, but will dig it up tomorrow for you if necessary).
Yep, unlike current technology, old phones like that just seem to work no matter what you throw at them
The three part firmware flashing has moved things along slightly- after it finished the stock SGS2 boot screen appeared for a second or so and while leaving it on the charger it will cycle between showing the grey loading battery and an android with a loading bar underneath, which is progress from before. It is still unresponsive when disconnected from the power- I have procured the service manual and will look into disassembly/diagnostics when I have some small enough tools. I'll still try using a different battery when I can, but it probably isn't the issue.
Clean the battery contacts hard with a pin
Sent from my GT-I9100 using xda premium

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