Hello,
I looked around a bit about finding the A-key. I just had my phone remotely fixed for the authentication problem, but they never told me the A-key even though I asked.. I was wondering if there was a way to pull it off the phone..
This is verizon, the akey is blank in EPST.. I tried CDMA Workshop and it got a bunch of crazy info but errored out on when getting the a-key. I also looked through qpst but it doesnt look like a-key is in there(under service programming).
Anyone have any ideas? Im about to start flashing and Id hate to be on the phone with verizon for another couple of hours every time this happens.
Before I called verizon I even tried generating my own Akey with that akey calculator but that didnt really work..
Thanks
some verizon service areas do not use an akey stored on the phone but instead they authorize in their sytem based on your esn and some identifier your radio sends them. This is the way it is in my area. the verizon tech told me all of their systems will be moving this way, supposed to help prevent phone cloning and some other security issues.
I was assured that all i would need to do is call if it tells me phone not authorized and they will correct it.
rmancl said:
some verizon service areas do not use an akey stored on the phone but instead they authorize in their sytem based on your esn and some identifier your radio sends them. This is the way it is in my area. the verizon tech told me all of their systems will be moving this way, supposed to help prevent phone cloning and some other security issues.
I was assured that all i would need to do is call if it tells me phone not authorized and they will correct it.
Click to expand...
Click to collapse
Ah I see so you're saying that it actually is blank not just hidden away..
Alright, thanks.
I gotta say im thinking this is true. I just flashed my phone to NexVisions rom and cant activate so im gunna have to wait till morning to get it activated because tech support stops working in the middle of the night i guess. If its as simple as it sounds, I will report back as such.
Soooo I left the phone plugged in on the otherside of the house (I figured I cant get calls why bother bringing it im my room) and it wasnt able to make calls i figured no out no in so i shouldnt be able to get calls. I wake up this morning to 16 missed calls because someone called in at work and Im the only one who can work.... it activated at some point in the night. *228 worked just fine... completely baffled... just worked out of the blue, does this have something to do with recieving calls? any ideas?
blksprk said:
Soooo I left the phone plugged in on the otherside of the house (I figured I cant get calls why bother bringing it im my room) and it wasnt able to make calls i figured no out no in so i shouldnt be able to get calls. I wake up this morning to 16 missed calls because someone called in at work and Im the only one who can work.... it activated at some point in the night. *228 worked just fine... completely baffled... just worked out of the blue, does this have something to do with recieving calls? any ideas?
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Click to collapse
When it wasnt authenticated before i called verizon I got the calls but I couldnt answer them and they would be missed calls after one ring or so.. Maybe thats what was happening in ur case..
Could be that verizons systems updated themselves or something..
Related
Hope you guys/gals can help me out with this one!? I really don't want to flash back to Alltel's outdated rom.
Everything has been working great! The phone has no problems making/receiving calls, internet doesn't drop while downloading files, GPS has been really great, IR beams, bluetooth, and so on are all working better than they every have.
But, as soon as I leave my home area (Lynchburg, VA) the phone cannot make/receive calls, and the internet will not connect. For example I am traveling today in Roanoke, VA (normally solid triangle now flashing) and I try to make a call the recorded voice (Verizon) says that it cannot authenticate my phone. I called Alltel customer service and he could not see my phone either. What's funny is if I dial *611 I can talk to customer support. None of these things were happening until the upgrade.
Thanks for your help! Hope I did not leave anything out. If you have any questions, please ask!
Do you have the latest alltel prl?
gcincotta said:
Do you have the latest alltel prl?
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Click to collapse
I believe I do? It says I have 30031.
Thanks for the quick reply, keep them coming! I really need to get this fixed. I didn't realize how much my job depends on this damn phone! lol
yeah agree with gcincotta, check your prl. should be 30031 i believe. then check your epst. ##778 send. click on edit. 000000. when you are in your nam settings, check to make sure that everything looks like it should. i would say especially check the SID and make sure its for your local area. then check your security settings, make sure the HDR pass is your ESN. I cant think of anything else really.
have you tried doing a *228
update the roaming first, let your phone restart.
start again, update the programming with option 3
the only other thing i can think of is that the ESN might be jacked. look at your phone info (just in settings) and check the ESN, make sure it matches whats on the box that your phone came with. i have heard of these flashes sometiems erasing the ESN to 000000
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
I am a Lynchburg, VA alltel 6800 user as well. I have been running the DCD 3.0.1 rom for the past week or so. I haven't had any issues, and I was in roanoke monday evening.
Have you checked the HDR AN AUTH Password in epst?
Send me a pm,
Marlin
Does anyone know about the PRL?
I am sitting in an area right now in New Hampshire where there is no Alltel coverage. Because I used to be VZW cust with Blackberry I know that in this house VZW has full coverage with EVDO data available. I also know that the Sprint Towers can been seen by my phone but just barely and there is no EVDO available in this area with Sprint.
According to Alltel the PRL is setup to have Sprint be the first choice for Roaming and there is no way to change it.
Does anyone know if there is a way to set my PRL to have VZW as the first Roaming choice?
Mr.Ellsworth
Mills00013 said:
yeah agree with gcincotta, check your prl. should be 30031 i believe. then check your epst. ##778 send. click on edit. 000000. when you are in your nam settings, check to make sure that everything looks like it should. i would say especially check the SID and make sure its for your local area. then check your security settings, make sure the HDR pass is your ESN. I cant think of anything else really.
have you tried doing a *228
update the roaming first, let your phone restart.
start again, update the programming with option 3
the only other thing i can think of is that the ESN might be jacked. look at your phone info (just in settings) and check the ESN, make sure it matches whats on the box that your phone came with. i have heard of these flashes sometiems erasing the ESN to 000000
Click to expand...
Click to collapse
Everything looks fine, but where do I find the HDR pass? I see the ESN (Hex,Dec). I will have to check the ESN with the box, but it is not 000000.
I did the *228 option 2, but not the option 3. Since everything was working in my home area, I thought it was ok. I will give that a try when I get back home.
And yes, I used to be able to make calls from here. I travel 4 states, and have never had a problem at any of my stores.
Thanks for the help!
jake1s said:
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
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Click to collapse
Did you call them on your phone or from a landline? The only way I can call them from the phone is *611. I have been reluctant to call them again, because I thought they might ask if I have flashed my phone?! If nothing else works, I will have to.
Thanks!
I actually waited until I got back into my home area and called since I couldn't call out and didn't have another phone handy, but he said if you call from another phone WHILE roaming it makes it easier for them to verify that's the problem.
If you're still out I'd grab a landline or a friends phone, shouldn't take you long. After they are done, and they will probably tell you, you'll have to power cycle the phone.
EDIT: He didn't even question the radio version or ANYTHING about me messing with my phone. Just did his thing, sure enough I now call out in areas I couldn't before.
jake1s,
I was wondering that, I thought they might have a way of telling. Did not want to lose my warranty just yet. lol
Everyone else,
Thanks for all your help, I will keep you posted on what happens. I'm sure this had to happen to others, and maybe they just don't know it yet since they have not traveled out of their home area? Maybe it's just a Alltel/Verizon thing, not Alltel/Sprint.
Thanks!
hinds73 said:
jake1s,
I was wondering that, I thought they might have a way of telling. Did not want to lose my warranty just yet. lol
Everyone else,
Thanks for all your help, I will keep you posted on what happens. I'm sure this had to happen to others, and maybe they just don't know it yet since they have not traveled out of their home area? Maybe it's just a Alltel/Verizon thing, not Alltel/Sprint.
Thanks!
Click to expand...
Click to collapse
Happened to me with Alltel/Sprint. I called Alltel, said I had the message, told them where I was and my phone number. It was fixed in 2 minutes flat. I called from a coworkers phone.
jake1s said:
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
Click to expand...
Click to collapse
Well, this is what worked. I'm not sure exactly what he did, but in about 2 or 3 minutes it was fixed.
Thanks for all the help!
I bought a touch pro off of ebay. When I got it the phone was already unlocked. I went to get it activated last night. when I left I called my voicemail and checked my messages. Everything worked fine. But before I went to sleep I noticed I wasnt getting good signal. I did *228 and did both options. Didnt help.
Today at work I received two text messages, but i still could not connect to data (email) So after work I drove to alltel to see what was wrong. Come to find out I couldn't make or receive any calls. They told me the speaker was broken, after convincing them that it wasn't in fact the speaker, they put me on the phone with alltel tech. They concluded that my PRL was way out of date, amd they couldnt figure out why my phone wouldnt make any calls and that my phone was broke. I asked if I could just update the prl manually via EPST and they said yes but essentially it would not make a difference because it has to be done over the air. And since I could not make any calls Im basically S.O.L.
So basically when I left alltel I was under the impression I was infact S.O.L. and I bought a junk phone.
But a mile down the road, it worked again, granted, it took along time for calls to go through, but i could make a call to my voicemail, to *228, and I got the "test" txt message from the alltel rep that never went through..
now, 3 miles down the road, a little bit out of town, I tried to send the rep a txt message saying "IT WORKS!!" But it would not work, I am back to square one and cannot make any outgoing calls. Its almost like I am "out of coverage area" But any other time I have full bars at my home, which is only 6 miles out of town.
I manually updated my PRL to no avail. I cant do anything with this phone.
I think either its on its way out, and is working intermittently, or I need to go back to town where it was working earlier, and try to reprogram the phone again now that I have the new PRL in the phone, but I doubt this will work.
I am wondering if re-locking the phone will take care of the issue, but I am skeptical of that as well. I think the phone is screwed.
There's a link to a recently released alltel stock rom on this site, have you tried flashing the newer rom? It will update your PRI and PRL and radio. It may be worth a shot, seems you're up the creek anyway.....
do you have a link to the rom? I cant find it. I downloaded the one from HTC website and its from 2009-07-07. I flashed it last night.
the 7-7-09 one is the one he is talking about... once flashed it will install a PRL from 2 months ago what is a good PRL and update to the latest radio. if that doesnt fix you issue i think u got sold a bad phone man srry... find the guy who shipped it to you and burn down his house
depending on how the first person unlocked the phone could of caused some issues but none of the unlockers that i know of would cause this. so re locking it depending if it was on alltel before or not could fix it but could also make it so you cant flash anything to it.
Hey all I was given an Eris by a friend so I rooted it easy enough at 1.5 last August. Since then I have had a few different custom roms loaded and everyone of them that I tried to activate the phone on didn't work. This phone was not activated when I rooted it, and I have to take it to my local verizon shop to have them try to activate it after they deactivate my moto droid 1. I' ve been digging for awhile now trying to figure out if it's the baseband version or what. Can someone please help if at all possible.
Current phone info:
Firmware: 2.1
Baseband: 2.42.01.04.27
Kernel: 2.6.29,
Build: 2.36.605.1 case release-keys
Software 2.36.605.1
Browser WebKit 3.1
PRI: 2.11_002
PRL: 58003
ERI: 5
When the phone boots it shows the verizon logo which doesn't completely mean the radio is flashed for versions network, but I have no idea how to tell otherwise.
Thanks.
If you activate the phone with a stock, or near-stock ROM (let's say Ivanmmj's "Official 1.0"), then thereafter, nothing you do to the phone with dev ROMs from this site will change the phone's activation data (stored in the phone) afterward - not flashing a different radio, nor performing a "wipe/factory reset" (in Amon_RA), nor installing a different ROM will change that.
When it comes to deactivating the phone - or more precisely, clearing the activation state of the phone, the only thing that seems to accomplish that is one of the factory recoveries - Amon_RA does not touch it. This happens if you perform a "factory reset" in the regular OS, which actually causes a boot to the recovery, which does all the "dirty work". You can also manually boot the stock recovery, and use the wipe menu to achieve the same result.
You can see that this makes de-activation inconvenient for rooters - but most of them don't need to do that.
So I'm reluctant to conclude that the radio firmware is affecting your result.
What happens when you try dialing *228 option 1? The call goes through, but you get an error voice announcement after some delay?
I was under the impression that people that flip back and forth between two phones on the same service don't ever bother to de-activate the phone in use: they just make sure that current phone is turned off before they attempt to activate the next phone.
I suppose you could restore the phone back to complete stock (including the stock recovery) before activating it, and then re-root it and reload a nandroid backup... but that's sort of a pain in the neck if this is something you plan on doing regularly.
bftb0
PS I could swear I have activated my phone (*228 option 1) with a dev ROM on the phone, but don't remember the specific details.
First off thanks for the quick reply. I've been researching this whole time and when I dial *228 I don't even get prompt to pick an option. This tells me that somehow the radio itself is possible damaged. Is there anyway a rom could damage it? I ask knowing it's highly unlikely... I know the phone worked fine up to the release of the droid x when the friend upgraded to it. And all I've done is rooted and flashed, so I'm curious, can I test the radio at all?
Thanks.
RnkG said:
First off thanks for the quick reply. I've been researching this whole time and when I dial *228 I don't even get prompt to pick an option. This tells me that somehow the radio itself is possible damaged. Is there anyway a rom could damage it? I ask knowing it's highly unlikely... I know the phone worked fine up to the release of the droid x when the friend upgraded to it. And all I've done is rooted and flashed, so I'm curious, can I test the radio at all?
Thanks.
Click to expand...
Click to collapse
I just re-read your initial post and actually can't tell if the phone has ever been successfully activated since you received it. You mentioned taking it in to the Verizon store, but you didn't say what the outcome was - was the Verizon store unable to activate it?
Normally when you dial *228 it just sounds like a normal voice call - you hear audio, the recorded lady's voice provides a menu, etc. Since that needs to happen in order to activate the phone, it is fairly obvious that the cellular radio must be working completely for that to happen - so the fact that you don't hear any audio seems to indicate something is wrong.
Why don't you try and reflash the phone back to stock using the download from this thread which also flashes the radio:
[ROM][10/20/2010]FlashBack21 v1 -Return to Factory Stock - UPDATED
And see if that gets you any different result. That would eliminate any effect of "dev" software, and also reflashes the radio with the July 2010 version - the last one officially shipped by VZW/HTC for the Eris. If you can't get audio (and you are sure from playing music that there isn't a speaker problem), that would point to a hardware problem.
BTW - even if the phone is working completely, VZW needs to already be aware that it's ESN/MEID is associated to your account, and I think that your other phone needs to be turned off at the time you attempt activation.
cheers
Thanks again. I'll work through that and then post back here.
Thanks again!
So I followed the simple to use guide as directed and everything flashed just fine. When when I got to the activate screen I tried to activate and when it dialed the number I hear nothing. So I turned the speaker on and hit number on the dial pad to make sure the volume is working and it appears to, but it doesn't make the ringing sound when you normally call a number. Soooooo as a desperate act to see if the radio was working what so ever I did something crazy... dialed 911, and I heard it ring one time, then hung up and pulled the battery. So i think the radio works fine in it, I'm going to go to the verizon store and have them try and activate it again.
Thanks a million for all of your help! I really, really appreciate it!
Update:
Just got back from the verizon store. They maunally activated the phone and still no connection to the network. What I don't understand is how when I dialed 911 it rang but nothing else will. Could verizon be blocking this phone?
RnkG said:
So I followed the simple to use guide as directed and everything flashed just fine. When when I got to the activate screen I tried to activate and when it dialed the number I hear nothing. So I turned the speaker on and hit number on the dial pad to make sure the volume is working and it appears to, but it doesn't make the ringing sound when you normally call a number. Soooooo as a desperate act to see if the radio was working what so ever I did something crazy... dialed 911, and I heard it ring one time, then hung up and pulled the battery. So i think the radio works fine in it, I'm going to go to the verizon store and have them try and activate it again.
Thanks a million for all of your help! I really, really appreciate it!
Update:
Just got back from the verizon store. They maunally activated the phone and still no connection to the network. What I don't understand is how when I dialed 911 it rang but nothing else will. Could verizon be blocking this phone?
Click to expand...
Click to collapse
If they activated it I don't know how they could be blocking it. I would've checked to see if it was working before I left the store, and when it wasn't, would've brought this issue up with them.
Are you just going by their word that they activated it, or is there some other way you can tell that it's activated, even though you're not getting any service? What I mean is, if you're not getting any service, how can you be sure they activated it successfully?
RnkG said:
Update:
Just got back from the verizon store. They maunally activated the phone and still no connection to the network. What I don't understand is how when I dialed 911 it rang but nothing else will. Could verizon be blocking this phone?
Click to expand...
Click to collapse
Other than bad hardware, the only thing which would cause this problem would be a "blacklisted ESN" - that would usually be a stolen phone, or a phone that was on a Verizon account that was abandoned by the subscriber with an unpaid balance. (Verizon doesn't want customers who cheat them to continue to cheat them by habitually opening new accounts under assumed identities, so they just blacklist the ESNs of phones that were used on abandoned accounts with unpaid balances)
Verizon won't activate phones with blacklisted ESNs - but if you walked in the phone store and asked them to activate it for you, I would presume that they would have told you straight up "We can't/won't activate this phone".
The radio does not use a separate technology for 911 calls, so, yeah - there is something odd going on here. Perhaps you had a "green" VZW customer assistant that isn't familiar with what happens when someone wants to activate a blacklisted phone, and simply didn't take notice when "something unusual" popped up on the computer they used to enter in your activation request.
You've got stock software on the phone now, so I wouldn't hesitate to pick their brains about it. Telling a VZW tech about the 911 call might convince them a little better - but just remember that you are admitting to a criminal activity (calling 911 without due cause).
Also - bear in mind that by law (in the US) every cell phone has an aGPS unit in it, precisely for the purpose of emergency services locating a cellular handset when the user is incapacitated. ( There is a small risk that if you make a 911 call, cops will end up at your door even if you hang up.)
I flashed this device to verizon and it worked fine until i ran a program called wifi kill. Idk what the program did but it reverted all of my flash information back to sprint. So i had the flash redone again and now Im having issues.
I can make calls and send texts but i cannot receive the calls. The calling phone gets the ringing tone but the HTC does not ring at all. also I cannot receive texts. I text myself and the texts only come in when I make an outgoing call on the device or when i first torn on the device, the texts come in but after 10 seconds, no more texts enter the phone.
Can anyone help or have any clue to why this has happened?
And my data is working fine. 3G
Do you have the Verizon prl installed? Other than that it might be screwy bc you're not supposed to be on that network. Verizon doesnt recognize your number?
I'm sure you have heard it all before, but sprint can terminate your account for doing what you're doing.
i got it all sorted out. No i dont have an account with sprint. I specifically bought this phone to flash it. I bought it with a bad esn.
osmosizzz said:
i got it all sorted out. No i dont have an account with sprint. I specifically bought this phone to flash it. I bought it with a bad esn.
Click to expand...
Click to collapse
What did it end up being?
As the title says, my data and incoming texts aren't working. Sending txts works and calling works fine. For data I am getting a verizon access page whenever I try to go anywhere. I have Selectel and they have said that everything is fine on their end. I did just renew and they send a renewal txt when you renew and I did get that txt but have received nothing else.
There wasn't any change that precipitated this that I know of. Just woke up one day and poof, half the stuff is broken. I just tried reinstalling a rom but that had no affect. I am not sure what to do or check.
If Selectel is CDMA you should consider going to a GSM prepaid carrier. It requires no flashing. I used to have all my phone's flashed to Boost until I would lose my profile set for various reasons , usually if I was unlocking the boot loader. You need to check your settings ->about screen to see if your number is still listed for the phone. If it's something funky or all zeroes your data profile got reset somehow.
xlxcrossing said:
If Selectel is CDMA you should consider going to a GSM prepaid carrier. It requires no flashing. I used to have all my phone's flashed to Boost until I would lose my profile set for various reasons , usually if I was unlocking the boot loader. You need to check your settings ->about screen to see if your number is still listed for the phone. If it's something funky or all zeroes your data profile got reset somehow.
Click to expand...
Click to collapse
Well, as nice as that would be, including faster data, my need right now is for an inexpensive plan on the network with the best coverage. Thats Verizon, period. So a Verizon MVNO is really my only choice. Where I live none of the other networks really come all that close. I get out and push the boundaries often enough that its what I need. Besides that, For a $30 a month plan, nothing else that I have seen really matches Selectel's value in terms of minutes, txts, and data.
As for my number showing in the settings, its in there, just as it should be.
I understand, I had Boost w/shrinkage @$35 and wasn't very happy about giving that up but the stress and headaches of paying someone $60-$75 dollars EACH time I needed a flash was bleeding me dry. Often times my 3G stopped working and I'd have to contact the guy to reflash, then the phone wouldn't connect properly to my computer yada yada. Sounds like you are fine with Selectel so cheers to you but fyi when you have a flashed phone it makes it almost impossible to get support with it too from the carrier because they have all the original device ID #'s for the phone you are using not the ones that were changed. Boost told me the exact thing Selectel is telling you the last time my 3G stopped working and I would get a browser message saying I needed to fill my account, which by the way wasn't true. They told me everything was fine on their end.