Hope you guys/gals can help me out with this one!? I really don't want to flash back to Alltel's outdated rom.
Everything has been working great! The phone has no problems making/receiving calls, internet doesn't drop while downloading files, GPS has been really great, IR beams, bluetooth, and so on are all working better than they every have.
But, as soon as I leave my home area (Lynchburg, VA) the phone cannot make/receive calls, and the internet will not connect. For example I am traveling today in Roanoke, VA (normally solid triangle now flashing) and I try to make a call the recorded voice (Verizon) says that it cannot authenticate my phone. I called Alltel customer service and he could not see my phone either. What's funny is if I dial *611 I can talk to customer support. None of these things were happening until the upgrade.
Thanks for your help! Hope I did not leave anything out. If you have any questions, please ask!
Do you have the latest alltel prl?
gcincotta said:
Do you have the latest alltel prl?
Click to expand...
Click to collapse
I believe I do? It says I have 30031.
Thanks for the quick reply, keep them coming! I really need to get this fixed. I didn't realize how much my job depends on this damn phone! lol
yeah agree with gcincotta, check your prl. should be 30031 i believe. then check your epst. ##778 send. click on edit. 000000. when you are in your nam settings, check to make sure that everything looks like it should. i would say especially check the SID and make sure its for your local area. then check your security settings, make sure the HDR pass is your ESN. I cant think of anything else really.
have you tried doing a *228
update the roaming first, let your phone restart.
start again, update the programming with option 3
the only other thing i can think of is that the ESN might be jacked. look at your phone info (just in settings) and check the ESN, make sure it matches whats on the box that your phone came with. i have heard of these flashes sometiems erasing the ESN to 000000
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
I am a Lynchburg, VA alltel 6800 user as well. I have been running the DCD 3.0.1 rom for the past week or so. I haven't had any issues, and I was in roanoke monday evening.
Have you checked the HDR AN AUTH Password in epst?
Send me a pm,
Marlin
Does anyone know about the PRL?
I am sitting in an area right now in New Hampshire where there is no Alltel coverage. Because I used to be VZW cust with Blackberry I know that in this house VZW has full coverage with EVDO data available. I also know that the Sprint Towers can been seen by my phone but just barely and there is no EVDO available in this area with Sprint.
According to Alltel the PRL is setup to have Sprint be the first choice for Roaming and there is no way to change it.
Does anyone know if there is a way to set my PRL to have VZW as the first Roaming choice?
Mr.Ellsworth
Mills00013 said:
yeah agree with gcincotta, check your prl. should be 30031 i believe. then check your epst. ##778 send. click on edit. 000000. when you are in your nam settings, check to make sure that everything looks like it should. i would say especially check the SID and make sure its for your local area. then check your security settings, make sure the HDR pass is your ESN. I cant think of anything else really.
have you tried doing a *228
update the roaming first, let your phone restart.
start again, update the programming with option 3
the only other thing i can think of is that the ESN might be jacked. look at your phone info (just in settings) and check the ESN, make sure it matches whats on the box that your phone came with. i have heard of these flashes sometiems erasing the ESN to 000000
Click to expand...
Click to collapse
Everything looks fine, but where do I find the HDR pass? I see the ESN (Hex,Dec). I will have to check the ESN with the box, but it is not 000000.
I did the *228 option 2, but not the option 3. Since everything was working in my home area, I thought it was ok. I will give that a try when I get back home.
And yes, I used to be able to make calls from here. I travel 4 states, and have never had a problem at any of my stores.
Thanks for the help!
jake1s said:
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
Click to expand...
Click to collapse
Did you call them on your phone or from a landline? The only way I can call them from the phone is *611. I have been reluctant to call them again, because I thought they might ask if I have flashed my phone?! If nothing else works, I will have to.
Thanks!
I actually waited until I got back into my home area and called since I couldn't call out and didn't have another phone handy, but he said if you call from another phone WHILE roaming it makes it easier for them to verify that's the problem.
If you're still out I'd grab a landline or a friends phone, shouldn't take you long. After they are done, and they will probably tell you, you'll have to power cycle the phone.
EDIT: He didn't even question the radio version or ANYTHING about me messing with my phone. Just did his thing, sure enough I now call out in areas I couldn't before.
jake1s,
I was wondering that, I thought they might have a way of telling. Did not want to lose my warranty just yet. lol
Everyone else,
Thanks for all your help, I will keep you posted on what happens. I'm sure this had to happen to others, and maybe they just don't know it yet since they have not traveled out of their home area? Maybe it's just a Alltel/Verizon thing, not Alltel/Sprint.
Thanks!
hinds73 said:
jake1s,
I was wondering that, I thought they might have a way of telling. Did not want to lose my warranty just yet. lol
Everyone else,
Thanks for all your help, I will keep you posted on what happens. I'm sure this had to happen to others, and maybe they just don't know it yet since they have not traveled out of their home area? Maybe it's just a Alltel/Verizon thing, not Alltel/Sprint.
Thanks!
Click to expand...
Click to collapse
Happened to me with Alltel/Sprint. I called Alltel, said I had the message, told them where I was and my phone number. It was fixed in 2 minutes flat. I called from a coworkers phone.
jake1s said:
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
Click to expand...
Click to collapse
Well, this is what worked. I'm not sure exactly what he did, but in about 2 or 3 minutes it was fixed.
Thanks for all the help!
Related
Is it just me or is anyone else unable to roam on verizon towers after the new rom/radio upgrade (3.16/3.27)? I get a recording while roaming "Welcome to Verizon Wireless, We're sorry, we're currently unable to authenticate your phone, Please try your call again. If you continue to experience problems please hang up and dial #8899 from your wireless phone"
Any help is appreciated.
Thanks
What PRL do you have?
I never tried making calls but I don't roam on their towers anymore when it comes to data. I just get the triangle and 1x and no web browsers will let me connect to any sites. I kinda just gave up on it since I only needed it in the DC Metro.
I can roam with the new rom. im using prl 60610 and data roaming works as well.
kind of ironic because it didn't work before for me
1X roaming works on Alltel and VZW with 60610 and 3.x ROM here, but EvDO roaming is a no go on Alltel, even though it works fine with 60610 and 2.x ROM.
I guess you are not the only one having the problem. it's a no for me for both prl 60610/60611.
However I am only having the problme at home. I can roam onto vzw at different locations (voice and 1x data) $%^%^&#!$#@!$
People say it may have something to do w/ a-key which is blank on my phone ...
TopGun2000 said:
I guess you are not the only one having the problem. it's a no for me for both prl 60610/60611.
However I am only having the problme at home. I can roam onto vzw at different locations (voice and 1x data) $%^%^&#!$#@!$
People say it may have something to do w/ a-key which is blank on my phone ...
Click to expand...
Click to collapse
Using PRL 60610. I downgraded my phone back to radio 1.40 and it worked fine but it will not work with the new one. I guess roaming had to be given up for GPS.
Problem Solved. Seems like Sprint's System wanted to do the PRL update themselves for record purposes because after I got the rep to shoot a new prl (60611) roaming worked. I then downgraded to 60610 (best one for me) and viola it stuck. everything is working now.
keeepinitgansta said:
Problem Solved. Seems like Sprint's System wanted to do the PRL update themselves for record purposes because after I got the rep to shoot a new prl (60611) roaming worked. I then downgraded to 60610 (best one for me) and viola it stuck. everything is working now.
Click to expand...
Click to collapse
Ok, so how did you fix this again? Can you give me the current setup of your phone or the steps you took to get to where you are?
Here is what I have done so far:
- Flashed from 2.17/1.47.1 to 3.16/3.27 and got the no Verizon roaming issue you described.
- Figured it was an issue with the new ROM, so I then downgraded back to the stock 2.17/1.47.1 ROM from the HTCAmerica website. (The downgrade wiped all my settings for MDN and MSID) However, the issue persisted.
- I updated the PRL to 60611. Still no luck.
- Called Sprint, who initiated an over the air PRL update of their own to 60611. Still no Verizon roaming. Sprint says they are "investigating" and will get back to me, whatever that means...
The only other thing I can think to do is to downgrade again back to 2.09/1.40.
Also another question, when you view ##778#, does your phone show anything on the "A-Key" page under the "Authentication Key" setting now that you have roaming working? Mine is currently blank, and I have read a couple threads talking about needing to figure it out, but those users all seemed to be Verizon customers. I would be interested to find out if Sprint customers have that setting or not.
This issue is driving me nuts, and any help is greatly appreciated.
Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.
aatreya said:
Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.
Click to expand...
Click to collapse
Wow. Genius! Got Sprint technical support on the phone and asked for the "HLR Reload." The guy knew exactly what I was talking about and was able to do it right away. I am now able make calls and get data while roaming (currently using 2.17/1.47.1).
Thanks again!
glad to know it worked
rfrankli said:
Wow. Genius! Got Sprint technical support on the phone and asked for the "HLR Reload." The guy knew exactly what I was talking about and was able to do it right away. I am now able make calls and get data while roaming (currently using 2.17/1.47.1).
Thanks again!
Click to expand...
Click to collapse
wow, now i know what i need to do w/ my 3.16 rom
edit: got a call from spint. the tech guy said that he found an authentication failure on my account and reset it. will test the roaming again when i get home. he also had no clew what the "HLR reload" is...
edit2: whatever reset sprint did at their end seems to work. voice/1x roaming is working now, still no evdo though.
Still wont work for me *sigh*
aatreya said:
Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.
Click to expand...
Click to collapse
I called and had them do this, but i had no luck. Still no EVDO roaming in places where there should be. I can make and recieve roaming call and data roam in 1X but evdo is gone. This is on both the 60610 and 60611 PRL. EVDO roaming worked on both PRL's with the 1.47 radio and 2.17 rom.
Any more ideas?
well I thought I didn't have these problems, but now I'm not certain. I don't think I've ever been able to EVDO roam on verizon, at least not sice I started paying attention which was already after moving to a 2.17 with 1.40 radio and orginal PRL. I know verzion has evdo in this area, but sprint doesn't. Maybe there is no agreement here for evdo becuase of that? I guess it couldn't hurt to try this trick and see if I get it.
I found more problems using 3.16. I did encounter the roaming authentication error. So I called, got the HLR reload. That made things MUCH worse. Now nothing works. My MSID and whatnot are all correct and I see signals, but can't make calls or data connections. Sprint tried some things but nothing worked. I'm going to do a hard reset and see what happens.
Sprint was surpisingly willing to work with me knowing that I am using the test rom though... but in the end still suggested I revert to an official rom when nothing worked out.
Anyway, not sure I'd reccomend the HLR reload on the 3.16... try at your own risk.
holy crap
sorry to hear that
if you get it figured out, lemme know what fixed it.
I suspect sprint just hit the wrong button. I hard rest... still no dice, but I noticed that dialing *2 does work.. normal numbers and network don't. Seems like an authentication issue. I doubt seriously it has anything to do with the rom, but I just flash 2.17, casue otherwise I don't hink I'll get far with sprint.
Now when I try to make it call it tells me the phone has not been activated. (with 3.16 I just got the call end dings imeediately)
SO when I fix this and flash back to 3.16, will I dare to try this again after roaming gets broken again?... tough call.
Edit... still need to fix MDN and MSID in the 2.17 .. more soon.
Edit: fixed MDN and MSID in 2.17... now having the same problem as in 3.16... ding ding ding... no call. Looks like I have to call sprint again.
ON the phone with sprint now. Have rebooted for them a couple of times. This guy is still stumped and he doesn't seem generically ignorant.
I started a new thread for my issue.
http://forum.xda-developers.com/showthread.php?p=1881522#post1881522
You might want to read it before doing any HLR updates in 3.16 though. I'm on my third rom today and a few hours with sprint tech and I still can't make calls.
(EDIT
SOLVED... see above thread. It seems they messed me up badly when they did the HRL reload... however.. it doesn't have to be done badly... at least now we know the fix if it happens to someone else.. so don't let my experience stress you too much. Now to upgrade roms again.
and voice roaming works now..
Roaming not working
ahhh!!! after the upgrade, i cannot roam on vzw...
Called and spoke to several reps... no one knows what HLR Reload is... according to them turning the phone off and taking out the battery for a few minutes will force the HLR reload....
I don't know what to do.... These reps are impossible to deal with.. Anyone have any suggestions?
Hello,
I looked around a bit about finding the A-key. I just had my phone remotely fixed for the authentication problem, but they never told me the A-key even though I asked.. I was wondering if there was a way to pull it off the phone..
This is verizon, the akey is blank in EPST.. I tried CDMA Workshop and it got a bunch of crazy info but errored out on when getting the a-key. I also looked through qpst but it doesnt look like a-key is in there(under service programming).
Anyone have any ideas? Im about to start flashing and Id hate to be on the phone with verizon for another couple of hours every time this happens.
Before I called verizon I even tried generating my own Akey with that akey calculator but that didnt really work..
Thanks
some verizon service areas do not use an akey stored on the phone but instead they authorize in their sytem based on your esn and some identifier your radio sends them. This is the way it is in my area. the verizon tech told me all of their systems will be moving this way, supposed to help prevent phone cloning and some other security issues.
I was assured that all i would need to do is call if it tells me phone not authorized and they will correct it.
rmancl said:
some verizon service areas do not use an akey stored on the phone but instead they authorize in their sytem based on your esn and some identifier your radio sends them. This is the way it is in my area. the verizon tech told me all of their systems will be moving this way, supposed to help prevent phone cloning and some other security issues.
I was assured that all i would need to do is call if it tells me phone not authorized and they will correct it.
Click to expand...
Click to collapse
Ah I see so you're saying that it actually is blank not just hidden away..
Alright, thanks.
I gotta say im thinking this is true. I just flashed my phone to NexVisions rom and cant activate so im gunna have to wait till morning to get it activated because tech support stops working in the middle of the night i guess. If its as simple as it sounds, I will report back as such.
Soooo I left the phone plugged in on the otherside of the house (I figured I cant get calls why bother bringing it im my room) and it wasnt able to make calls i figured no out no in so i shouldnt be able to get calls. I wake up this morning to 16 missed calls because someone called in at work and Im the only one who can work.... it activated at some point in the night. *228 worked just fine... completely baffled... just worked out of the blue, does this have something to do with recieving calls? any ideas?
blksprk said:
Soooo I left the phone plugged in on the otherside of the house (I figured I cant get calls why bother bringing it im my room) and it wasnt able to make calls i figured no out no in so i shouldnt be able to get calls. I wake up this morning to 16 missed calls because someone called in at work and Im the only one who can work.... it activated at some point in the night. *228 worked just fine... completely baffled... just worked out of the blue, does this have something to do with recieving calls? any ideas?
Click to expand...
Click to collapse
When it wasnt authenticated before i called verizon I got the calls but I couldnt answer them and they would be missed calls after one ring or so.. Maybe thats what was happening in ur case..
Could be that verizons systems updated themselves or something..
Ok, I jumped into upgrading the ROM on the xv6800 I picked up from Verizon earlier today. After lots of looking around, I determined that I needed and located the SPL / bootloader (Olipro 2.40), a custom ROM cooked up courtesy of DCD, and the 3.27 Radio ROM.
Got the bootloader going, upgraded the ROM and got the dreaded locked Verizon screen. Didn't take long to figure out I needed to load the Radio ROM so I then got that loaded.
Immediately I started getting the message that my phone needed to be programmed, so I started to dial *228 but my phone just said "Call Lost" or something along those lines. Then I noticed it was just searching for signal continuously.
Weird thing is, after a LONG while (as I searched this forum for a couple of hours and tried and re-tried flashing the ROMS) I had signal, I did the OTA programming and upon reboot lost signal again.
I have now used the relock tool to return to the official Verizon ROM and I now have signal again. However, I have to call in for the AKEY.
Anybody else experience complete loss of signal? (not the data drop issue)
Edit: Just a side note, I called VZW tech support and basically admitted to flashing the ROM and flashing back. He wanted to know how I knew about the AKEY...told him I had been in wireless for years (true, but years ago as well) and was very knowledgeable. He shrugged it off and was happy to give me the key. I'm back up and running, but a bit gun shy to go flash the ROM again tonight. What time does VZW tech support shut down??? LOL
Im on sprint but changing my Mobile IP Settings helped me fixed this same problem.
limezednem said:
Im on sprint but changing my Mobile IP Settings helped me fixed this same problem.
Click to expand...
Click to collapse
Did you copy these from the EPST before you flashed the ROM?
Oh yeah, forgot to mention that I re-entered the MSID and the MDN.
Still can't connect to data....probably have to call tech support again soon. blah...
try using the msid and reset your ip to Mobi'e Prefoired
sandiegodude said:
try using the msid and reset your ip to Mobi'e Prefoired
Click to expand...
Click to collapse
Can you explain a bit further? Are you talking about MIP_MODE? That is set to "Mobile IP Preferred"
Ok, so I tried again and it happened again. I'm sitting here looking at a phone that is constantly searching.
This time the MSID and MDN are intact.
Any suggestions?? Which IP settings would I be checking and what should I be setting them to?
And as before, I now have signal about 20 minutes later (faster this time than last night.)
I need to do an OTA programming, I'm sure it will die again after the reboot.
Programming now.....rebooting.....and it's dead again. Any thoughts?????
Edit: Almost 20 minutes later again and I have signal, but not authorized again...guess I'm calling support for the A Key once more. Soft reset takes signal offline again.
I'm running a NexVision ROM based on DCD's 2.2.4, Sprint network. This issue happened to me three times, but not until after I loaded PRL 60711 (with Sprint). Was probably just a coincidence, though. Since then, it's been fine for a week.
Well, it came back up again. So it looks like I've narrowed it down to just a long delay in acquiring signal.
I'm on the phone w/ VZW now getting my A Key once again.
I dont know much about verizon but isnt the Akey always the same? Also, try toggling the MIP back and forth a few times. That has worked for some of us.
The A Key changes each time on VZW from what I understand. That comes from sources on here as well as VZW techs. I didn't write it down today and the one I did write down last night is @ the office so I have no way to compare for a definitive answer.
What would I toggle the key back and forth from/to? Can you explain that in a bit more detail? THX
Edit: Is this what you were suggesting? Under M.IP Settings
Changed MIP_MODE to Mobile IP Only then reset
Changed to Simple IP Only then reset
Changed to and back to Mobile IP Preferred
Tried and no go.
Sorry to hear it didn't work. It seemed to have helped a couple of us in this thread. Maybe it might take a couple more tries. But we all seem to be having the same problem.
Just found this post:
http://forum.xda-developers.com/showpost.php?p=1944961&postcount=1
Tried again...no good. Maybe I'll try a few more times just for posterity.
Geckotek said:
Just found this post:
http://forum.xda-developers.com/showpost.php?p=1944961&postcount=1
Tried again...no good. Maybe I'll try a few more times just for posterity.
Click to expand...
Click to collapse
Well, good luck! Haha
limezednem said:
I dont know much about verizon but isnt the Akey always the same? Also, try toggling the MIP back and forth a few times. That has worked for some of us.
Click to expand...
Click to collapse
Verizon isn't using the a-key (at least not in all locations) to validate the phone. They have some other authentication in house that gets reset by them. My a-key is blank, but after the update, I had to authenticate my phone to be able to make calls.
It appears they use both because they have given it to me twice now.
But back to the task @ hand...does anybody have a guess at why it would take 15+ minutes to acquire signal?
I did find one temp solution on my VZW phone:
after a reset, while the phone is searching for a signal, I went to the phone func and entered *22803. It then finds a roaming signal and starts "programming". At that point I hit call end and it picks up the signal and goes to EV, full bars. The phone says programming unsuccessful, but if I close the phone and re-open it, everything is fine.
pkp190 said:
I was also having this problem, what I did that fixed the problem was i reentered the MSID and MDN in the ##MSL# screen. Then allowed the phone to reset. from that point forward I get signal as soon as it powers on from reset. Hope this helps.
Click to expand...
Click to collapse
Thanks pkp190!!!!
Edit: Spoke too soon. After another *228 the problem has returned and trying it again didn't fix it this time.
radio
It seems to my feeble mind that the problem your are experiencing is caused by the flaky 3.27 radio rom. Its the very reason I have, unfortunately, given up on the gps roms. Some people report no problems at all, and others report serious issues. For me it was a problem so I gave up and went back to dcd1.7.0 which I find to be the best rom yet.
Some people have reported that toggling MIP settings (see http://forum.xda-developers.com/showpost.php?p=1944961&postcount=1) helps but for me it didn't work. You could try that and see if it helps your case.
Others have reported that recooking a new rom with fewer OEMs might solve the problem. Once again, for me, it didn't work.
Otherwise, you might have to just wait for a new radio to be "officially" released before gps is a reality for you.
Geckotek said:
The A Key changes each time on VZW from what I understand. That comes from sources on here as well as VZW techs. I didn't write it down today and the one I did write down last night is @ the office so I have no way to compare for a definitive answer.
What would I toggle the key back and forth from/to? Can you explain that in a bit more detail? THX
Edit: Is this what you were suggesting? Under M.IP Settings
Changed MIP_MODE to Mobile IP Only then reset
Changed to Simple IP Only then reset
Changed to and back to Mobile IP Preferred
Tried and no go.
Click to expand...
Click to collapse
I think that in areas where the A-key is still used you can consider the a-key like a serial number for a piece of software (in this case ur authenticating into the verizon network).. there is an algorithm based on your ESN and any random number of keys can be generated to fit the algorithm and be accepted.
In other words although they may give you different A-keys every time that you call all of them are equally valid and can be entered to authenticate into the network.
Its like a keygen for pirated software when u can keep hitting that generate button to make random keys but all of them work in theory(not that I have ever contemplated using or used pirated goods)
I just received the following text message from Alltel:
"FREE ALLTEL MSG:
Update your phone May 18:
Dial *228 + SEND, option 1, wait for msg,
turn phone off & on.
Visit alltel.com/systemupdates for more info."
and after doing that my cell signal sucks, on an average i get 1-2 bars.
I was on another forum asking for help, and i was instructed to try an older PRL that didn't help, and i was told to try going to
Go to Start> settings > click on phone >
services tab > select "Network Services" and press "get settings" button
and clicking on "selecting roaming only"
that didn't make the signal any better or were the signal used to be.
I think it has something to do with Verizon and alltel merging.
can anybody think of anything else that might help before i call tech support and see what they can do for me
Thanks Chris
not sure how to help but i didnt get that message and im on altell to. I won't update if it does tell me to
it was an update from alltel..... i only get 1-2 bars about 75% of were ever i go
well this whole thing sucks !....my best buddy usually calls me every night on his way home from work, he hasn't called me all week.........so i called him tonight and asked if he has called me this week.......ya been trying to call you all week and it goes straight to voice mail with out even ringing....
and Ive been waiting back on a job offer, wonder why the company hasn't called me back yet..
im ****ing pissed !
*228 and option 1 is to activate your phone.. try doing it again and if that doesnt work try doing the update ur phones roaming service option. What PRL is your phone running (settings -> system -> device info) mine just updated to 30040 from 30039 what fixed many signal issues at my apartment. you can roll back ur prl also if you wish but you would have to find some one with the previous prl. too bad corolada stopped updating their site http://corolada.com/prl/
anyone want to off load 30039 or upload a copy of the prl file i lost mine - also any one want to offload and uplaod 30040 and i can see what towers they removed
Make the loooooong storie short, after talking to 8 different techs, the 7th sent me out a refurbished phone, telling me that MIGHT fix my signal problem, and if it doesn't we will go from their, well i got the new phone yesterday and lets take bets on how great the problem was fixed..............back on the phone again with advance tech, thier sending somebody to drive thru my neighborhood to check for signal problems, and i will get a call or text from alltel on the solution to the problem.........so wince the 15th of this month till the problem is resolved, tech said 7-10 days, the MOST signal bars Ive had is 3 once....i told him, you ARE going to credit me my account from the 15th to when ever i get satisfactory cell signal, since my parents have be loyal alltel customs for close to 10 years or you can eat from contract !
Ya im in a great mood
well as far as updates on the problem, i had some lady from alltel call me and pretty much ask for the same information that Ive already given, We will be sending somebody out thru your neighborhood to see if their are tower / signal problems and we will get back with you, lady i can save your guy gas money and tell you their is a signal problem !
and what about me not having a signal or at the most 2 bars of service since hte 15 of this month and still having to pay for the signal lose, im not paying for a phone that can only be used as a boat anchor, ummm sir your going to have to take that up with customer service,
ERRRRRR
UPDATED !!!
called tech support to get an update on my claim ticket number, to see whats going on with my problem..............Please just wait, we are working on the problem....ERRRRRRRR
SO everybody that has had signal service since the 15th of this month, suck a nut
just put on a older PRL they usually release a new one 1x a month recently so u might be f-ed for about a month
i tired that after like the 1-2 day and a couple days ago and nothing.....
Thanks for the advice tho
chris347101 said:
i tired that after like the 1-2 day and a couple days ago and nothing.....
Thanks for the advice tho
Click to expand...
Click to collapse
Answerman keeps a decent list of updated Alltel PRLs... you may want to try there: http://www.the-answerman.com/sidlist/prl/index.asp
Ive been on that website a couple times all ready, Ive tried 30031 thru 30038 and nothing works
Answerman's prl
Try the 40049 prl. I know its for special devices but it worked for me. I was having the same problem.
didn't make a bit of difference lol
Thanks for your help tho
I have a PPC6800 flashed with one of Ryan's Alltel 6.5 ROMS (Great job Ryan!). The phone worked great in my home area after the flash, but I'm currently on vacation and cannot get a EVDO signal in Orlando! I get decent signal for voice in most places, but really just enought to make calls, lots of "can you hear me now" in the conversations. Verizons maps show that they cover this area completely so I went by the Verizon store to see if they could update the phone. The tech guy said that the phone was still really an Alltel phone and there was nothing that he could do. (he was kinda a jerk, didn't appear to even want to help) I use the data connection alot and have become very dependent on it to stay in touch with my office, but with my current 1x connection, email is about all it's good for.
My questions are:
Can I apply the Verizon version of the ROM to the phone without bricking it?
If not, is there something I can do myself to "update" to tap into Verizon's EVDO network?
Thanks for any help.
you can start by updating your prl *228 option 1 or 2 (dont remember)
GeLopez said:
you can start by updating your prl *228 option 1 or 2 (dont remember)
Click to expand...
Click to collapse
Yeah, I tried that, but since I'm already out of my home area, it doesn't work. All I get is "programming unsuccessful" or something like that.
Alltel's pda support is pretty good. Call in & get one of them on the line. They will try & make you do the *228 thing. Also check your setting for Home Only/Roam and see if that makes a difference at all.
dlundy said:
I have a PPC6800 flashed with one of Ryan's Alltel 6.5 ROMS (Great job Ryan!). The phone worked great in my home area after the flash, but I'm currently on vacation and cannot get a EVDO signal in Orlando! I get decent signal for voice in most places, but really just enought to make calls, lots of "can you hear me now" in the conversations. Verizons maps show that they cover this area completely so I went by the Verizon store to see if they could update the phone. The tech guy said that the phone was still really an Alltel phone and there was nothing that he could do. (he was kinda a jerk, didn't appear to even want to help) I use the data connection alot and have become very dependent on it to stay in touch with my office, but with my current 1x connection, email is about all it's good for.
My questions are:
Can I apply the Verizon version of the ROM to the phone without bricking it?
If not, is there something I can do myself to "update" to tap into Verizon's EVDO network?
Thanks for any help.
Click to expand...
Click to collapse
Lol WOW.. If your Carrier is Verizon why the heck would you flash my Alltel ROM?? WTF do you think its an Alltel ROM for?? Its not a stock ROM it is a Custom ROM meant to flash on any TITAN(mogul, ppc6800).. It is fully programmed (besides PST/QPST a user has to program that memory region of the phone themselves) for the Carrier..
What you should have done was take your "Alltel Branded" PPC6800 and flashed the olipro2.40 unlocked bootloader, then flash a Custom Verizon ROM, then flash a gps radio 3.35 and up, then hard reset and pull battery for a couple minutes. Make sure the phone is UNPLUGGED and boot it up. Now access PST and Program it for VERIZON, load your local Verizon PRL, and update the items so phone resets. When it boots back up you want to access DMR (diagnostic mode) and plug it into the computer and Program QPST for VERIZON, make sure everything is set for Verizon you have to do some searching.. Also make sure to do the GPS one tab last and write to phone while still in that TAB, do not leave the GPS one tab until after its completed. Now unplug the phone and open task manager and close DMR, now soft reset the phone. Keep it UNPLUGGED and when it boots up access the internet to set it up for the first time.
RyanMogul6800 said:
Lol WOW.. If your Carrier is Verizon why the heck would you flash my Alltel ROM?? WTF do you think its an Alltel ROM for?? Its not a stock ROM it is a Custom ROM meant to flash on any TITAN(mogul, ppc6800).. It is fully programmed (besides PST/QPST a user has to program that memory region of the phone themselves) for the Carrier..
What you should have done was take your "Alltel Branded" PPC6800 and flashed the olipro2.40 unlocked bootloader, then flash a Custom Verizon ROM, then flash a gps radio 3.35 and up, then hard reset and pull battery for a couple minutes. Make sure the phone is UNPLUGGED and boot it up. Now access PST and Program it for VERIZON, load your local Verizon PRL, and update the items so phone resets. When it boots back up you want to access DMR (diagnostic mode) and plug it into the computer and Program QPST for VERIZON, make sure everything is set for Verizon you have to do some searching.. Also make sure to do the GPS one tab last and write to phone while still in that TAB, do not leave the GPS one tab until after its completed. Now unplug the phone and open task manager and close DMR, now soft reset the phone. Keep it UNPLUGGED and when it boots up access the internet to set it up for the first time.
Click to expand...
Click to collapse
Ryan, I normally agree with you 100%, but I don't think that's the case here. I'm pretty sure he's an Alltel customer that is confused because of Verizon's recent purchase of Alltel.
Basically, Verizon is not going to be fully taking Alltel phones onto their network...ever. They are still Alltel phones. BUT there are new PRLs out there which will allow you to completely utilize the entire Verizon (and Sprint, too) tower structure.
So what he should do is still with the Alltel ROM. And because Alltel gives the 6800 their 3xxxx series PRLs and not the higher quality 4xxxx series, he needs to donwload the best PRL and update it manually.
Here's a link to a page where you can download the latest PRL 40050. There are instructions on the page to show you how o install. The one change I've had to do is instead of simply ##775, I had to do ##775#.
http://www.the-answerman.com/sidlist/prl/index.asp
Good luck!
btonetbone said:
Ryan, I normally agree with you 100%, but I don't think that's the case here. I'm pretty sure he's an Alltel customer that is confused because of Verizon's recent purchase of Alltel.
Basically, Verizon is not going to be fully taking Alltel phones onto their network...ever. They are still Alltel phones. BUT there are new PRLs out there which will allow you to completely utilize the entire Verizon (and Sprint, too) tower structure.
So what he should do is still with the Alltel ROM. And because Alltel gives the 6800 their 3xxxx series PRLs and not the higher quality 4xxxx series, he needs to donwload the best PRL and update it manually.
Here's a link to a page where you can download the latest PRL 40050. There are instructions on the page to show you how o install. The one change I've had to do is instead of simply ##775, I had to do ##775#.
http://www.the-answerman.com/sidlist/prl/index.asp
Good luck!
Click to expand...
Click to collapse
Thanks for trying to clear things up but its still a little inconclusive. You said he is an Alltel Customer, you also said that Verizon bought Alltel.. Now remember he says he has a "Alltel Branded" TITAN.
If Verizon bought Alltel that means the Carrier Alltel still exists, it wasnt a merger correct?
Ok then, if he has a Alltel TITAN, and he is an Alltel Customer, with my Alltel ROM. Why even mention that VERIZON will not take Alltel phones onto their network??? You said he is an Alltel customer, and he has a Genuine Alltel TITAN, so he would be activating the Genuine Alltel TITAN on Alltel..
I was confused because of all this talk about Verizon maps, verizon store, etc.... I see what you mean about his PRL, so hopefully he updates to the 4xxxx series and his issues vanish. But wow what confusing posts..
Hopefully the Verizon, Alltel purchase doesnt affect my Alltel or Verizon ROMs from working properly. I wouldnt be suprised though..
I think the downloaded PRL should do the trick. I used to work for Alltels data support and they cannot help unless you are on network. If you are roaming on another carriers tower then nothing can be done to manually push a new prl through to the phone. I know from experience that Orlando/Kissimmee area is a tricky area. The issue is that Alltels PRLs are very crappy. There are towers in the area which will not incur you roaming charges, but for whatever reason, the phones will not choose to connect to. I forget the SID of the towers in the area which will get you 3-4 bars of EVDO coverage. What I have done before while I am there is to keep checking your phone to see if it picks up on those towers (it will from time to time). Go and check the current SID number and then set that as your home SID and put the phone in home only mode, which will lock you into those group of towers while you are in that area. Of course, if you leave the area you will want to set your phone back to your normal home SID and take the phone out of home only mode. Hopefully the PRL update via that download link above will help you, but if it doesn't then try this method. I will warn you that if you get the wrong tech on the phone and they try and help you update your phone, then they could make matters worst for you.
so, like i said on post #2 update your prl!!! by any means.
RyanMogul6800 said:
...I was confused because of all this talk about Verizon maps, verizon store, etc.... I see what you mean about his PRL, so hopefully he updates to the 4xxxx series and his issues vanish. But wow what confusing posts..
Hopefully the Verizon, Alltel purchase doesnt affect my Alltel or Verizon ROMs from working properly. I wouldnt be suprised though..
Click to expand...
Click to collapse
LOL, if my post was confusing it's because I'm pretty confused. I went to the Verizon store for several reasons.
I am out of my home area and the nearest Alltel Store is 75 miles away (Tampa,FL).
My Home Store is now a Verizon Store.
I recieved a letter telling me that I was now on the Verizon Network.
When I dial a wrong number I get a Verizon recording.
I heard that Verizon bought Alltel
When I got to the Verizon store, they told me
I was still an Alltel customer
Verizon doesn't carry a phone llike mine (PPC6800)
My phone was a pocket pc phone not a smart phone (yes that's what he said)
There was nothing he could do.
Call Alltel tech Support (he was kind enough to give me their number).
The Alltel guy, though courteous and seemingly genuine in his efforts to help, could not. He even mentioned that he had been in Orlando recently and had the same problem. His only recommendation was to take the battery out overnight so everything would clear and maybe when it reconnected it would update the PRLs.
My apologies for not being more clear.
On a positive note, I took btonetbone's advice and updated the PRL,(this is what I'd hoped the Verizon tech could do) and I am currently getting EVDO connection, at least the status indicator says so. I'm not getting a very good signal where I'm at so the speed is not great. 267 DOWN, 314 UP (oddly enough) on a Speakeasy speed test. I'll see how it works tomorrow when I can get a better signal and know more then.
Thanks to all who have responded, I understand things a little better now.
RyanMogul6800 said:
Lol WOW.. If your Carrier is Verizon why the heck would you flash my Alltel ROM?? WTF do you think its an Alltel ROM for?? Its not a stock ROM it is a Custom ROM meant to flash on any TITAN(mogul, ppc6800).. It is fully programmed (besides PST/QPST a user has to program that memory region of the phone themselves) for the Carrier..
What you should have done was take your "Alltel Branded" PPC6800 and flashed the olipro2.40 unlocked bootloader, then flash a Custom Verizon ROM...
Click to expand...
Click to collapse
Had the Alltel ROM not worked so well in my home area that's exactly what I would have done. Well.... It's exactly what I would have done after coming here and finding out how to do it.
Thanks for your hard work...
No problem I am glad you got it sorted out, those speeds are better than nothing at all so you are getting somewhere. Also I breezed by your compliments on my work but thanks for the compliments.
Members in general are great here, very knowledgeable and persistent. This is literally the best forum around.. Too bad they dont go the "thanks button" route though that would be magnificent.