I just received the following text message from Alltel:
"FREE ALLTEL MSG:
Update your phone May 18:
Dial *228 + SEND, option 1, wait for msg,
turn phone off & on.
Visit alltel.com/systemupdates for more info."
and after doing that my cell signal sucks, on an average i get 1-2 bars.
I was on another forum asking for help, and i was instructed to try an older PRL that didn't help, and i was told to try going to
Go to Start> settings > click on phone >
services tab > select "Network Services" and press "get settings" button
and clicking on "selecting roaming only"
that didn't make the signal any better or were the signal used to be.
I think it has something to do with Verizon and alltel merging.
can anybody think of anything else that might help before i call tech support and see what they can do for me
Thanks Chris
not sure how to help but i didnt get that message and im on altell to. I won't update if it does tell me to
it was an update from alltel..... i only get 1-2 bars about 75% of were ever i go
well this whole thing sucks !....my best buddy usually calls me every night on his way home from work, he hasn't called me all week.........so i called him tonight and asked if he has called me this week.......ya been trying to call you all week and it goes straight to voice mail with out even ringing....
and Ive been waiting back on a job offer, wonder why the company hasn't called me back yet..
im ****ing pissed !
*228 and option 1 is to activate your phone.. try doing it again and if that doesnt work try doing the update ur phones roaming service option. What PRL is your phone running (settings -> system -> device info) mine just updated to 30040 from 30039 what fixed many signal issues at my apartment. you can roll back ur prl also if you wish but you would have to find some one with the previous prl. too bad corolada stopped updating their site http://corolada.com/prl/
anyone want to off load 30039 or upload a copy of the prl file i lost mine - also any one want to offload and uplaod 30040 and i can see what towers they removed
Make the loooooong storie short, after talking to 8 different techs, the 7th sent me out a refurbished phone, telling me that MIGHT fix my signal problem, and if it doesn't we will go from their, well i got the new phone yesterday and lets take bets on how great the problem was fixed..............back on the phone again with advance tech, thier sending somebody to drive thru my neighborhood to check for signal problems, and i will get a call or text from alltel on the solution to the problem.........so wince the 15th of this month till the problem is resolved, tech said 7-10 days, the MOST signal bars Ive had is 3 once....i told him, you ARE going to credit me my account from the 15th to when ever i get satisfactory cell signal, since my parents have be loyal alltel customs for close to 10 years or you can eat from contract !
Ya im in a great mood
well as far as updates on the problem, i had some lady from alltel call me and pretty much ask for the same information that Ive already given, We will be sending somebody out thru your neighborhood to see if their are tower / signal problems and we will get back with you, lady i can save your guy gas money and tell you their is a signal problem !
and what about me not having a signal or at the most 2 bars of service since hte 15 of this month and still having to pay for the signal lose, im not paying for a phone that can only be used as a boat anchor, ummm sir your going to have to take that up with customer service,
ERRRRRR
UPDATED !!!
called tech support to get an update on my claim ticket number, to see whats going on with my problem..............Please just wait, we are working on the problem....ERRRRRRRR
SO everybody that has had signal service since the 15th of this month, suck a nut
just put on a older PRL they usually release a new one 1x a month recently so u might be f-ed for about a month
i tired that after like the 1-2 day and a couple days ago and nothing.....
Thanks for the advice tho
chris347101 said:
i tired that after like the 1-2 day and a couple days ago and nothing.....
Thanks for the advice tho
Click to expand...
Click to collapse
Answerman keeps a decent list of updated Alltel PRLs... you may want to try there: http://www.the-answerman.com/sidlist/prl/index.asp
Ive been on that website a couple times all ready, Ive tried 30031 thru 30038 and nothing works
Answerman's prl
Try the 40049 prl. I know its for special devices but it worked for me. I was having the same problem.
didn't make a bit of difference lol
Thanks for your help tho
Related
Hope you guys/gals can help me out with this one!? I really don't want to flash back to Alltel's outdated rom.
Everything has been working great! The phone has no problems making/receiving calls, internet doesn't drop while downloading files, GPS has been really great, IR beams, bluetooth, and so on are all working better than they every have.
But, as soon as I leave my home area (Lynchburg, VA) the phone cannot make/receive calls, and the internet will not connect. For example I am traveling today in Roanoke, VA (normally solid triangle now flashing) and I try to make a call the recorded voice (Verizon) says that it cannot authenticate my phone. I called Alltel customer service and he could not see my phone either. What's funny is if I dial *611 I can talk to customer support. None of these things were happening until the upgrade.
Thanks for your help! Hope I did not leave anything out. If you have any questions, please ask!
Do you have the latest alltel prl?
gcincotta said:
Do you have the latest alltel prl?
Click to expand...
Click to collapse
I believe I do? It says I have 30031.
Thanks for the quick reply, keep them coming! I really need to get this fixed. I didn't realize how much my job depends on this damn phone! lol
yeah agree with gcincotta, check your prl. should be 30031 i believe. then check your epst. ##778 send. click on edit. 000000. when you are in your nam settings, check to make sure that everything looks like it should. i would say especially check the SID and make sure its for your local area. then check your security settings, make sure the HDR pass is your ESN. I cant think of anything else really.
have you tried doing a *228
update the roaming first, let your phone restart.
start again, update the programming with option 3
the only other thing i can think of is that the ESN might be jacked. look at your phone info (just in settings) and check the ESN, make sure it matches whats on the box that your phone came with. i have heard of these flashes sometiems erasing the ESN to 000000
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
I am a Lynchburg, VA alltel 6800 user as well. I have been running the DCD 3.0.1 rom for the past week or so. I haven't had any issues, and I was in roanoke monday evening.
Have you checked the HDR AN AUTH Password in epst?
Send me a pm,
Marlin
Does anyone know about the PRL?
I am sitting in an area right now in New Hampshire where there is no Alltel coverage. Because I used to be VZW cust with Blackberry I know that in this house VZW has full coverage with EVDO data available. I also know that the Sprint Towers can been seen by my phone but just barely and there is no EVDO available in this area with Sprint.
According to Alltel the PRL is setup to have Sprint be the first choice for Roaming and there is no way to change it.
Does anyone know if there is a way to set my PRL to have VZW as the first Roaming choice?
Mr.Ellsworth
Mills00013 said:
yeah agree with gcincotta, check your prl. should be 30031 i believe. then check your epst. ##778 send. click on edit. 000000. when you are in your nam settings, check to make sure that everything looks like it should. i would say especially check the SID and make sure its for your local area. then check your security settings, make sure the HDR pass is your ESN. I cant think of anything else really.
have you tried doing a *228
update the roaming first, let your phone restart.
start again, update the programming with option 3
the only other thing i can think of is that the ESN might be jacked. look at your phone info (just in settings) and check the ESN, make sure it matches whats on the box that your phone came with. i have heard of these flashes sometiems erasing the ESN to 000000
Click to expand...
Click to collapse
Everything looks fine, but where do I find the HDR pass? I see the ESN (Hex,Dec). I will have to check the ESN with the box, but it is not 000000.
I did the *228 option 2, but not the option 3. Since everything was working in my home area, I thought it was ok. I will give that a try when I get back home.
And yes, I used to be able to make calls from here. I travel 4 states, and have never had a problem at any of my stores.
Thanks for the help!
jake1s said:
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
Click to expand...
Click to collapse
Did you call them on your phone or from a landline? The only way I can call them from the phone is *611. I have been reluctant to call them again, because I thought they might ask if I have flashed my phone?! If nothing else works, I will have to.
Thanks!
I actually waited until I got back into my home area and called since I couldn't call out and didn't have another phone handy, but he said if you call from another phone WHILE roaming it makes it easier for them to verify that's the problem.
If you're still out I'd grab a landline or a friends phone, shouldn't take you long. After they are done, and they will probably tell you, you'll have to power cycle the phone.
EDIT: He didn't even question the radio version or ANYTHING about me messing with my phone. Just did his thing, sure enough I now call out in areas I couldn't before.
jake1s,
I was wondering that, I thought they might have a way of telling. Did not want to lose my warranty just yet. lol
Everyone else,
Thanks for all your help, I will keep you posted on what happens. I'm sure this had to happen to others, and maybe they just don't know it yet since they have not traveled out of their home area? Maybe it's just a Alltel/Verizon thing, not Alltel/Sprint.
Thanks!
hinds73 said:
jake1s,
I was wondering that, I thought they might have a way of telling. Did not want to lose my warranty just yet. lol
Everyone else,
Thanks for all your help, I will keep you posted on what happens. I'm sure this had to happen to others, and maybe they just don't know it yet since they have not traveled out of their home area? Maybe it's just a Alltel/Verizon thing, not Alltel/Sprint.
Thanks!
Click to expand...
Click to collapse
Happened to me with Alltel/Sprint. I called Alltel, said I had the message, told them where I was and my phone number. It was fixed in 2 minutes flat. I called from a coworkers phone.
jake1s said:
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
Click to expand...
Click to collapse
Well, this is what worked. I'm not sure exactly what he did, but in about 2 or 3 minutes it was fixed.
Thanks for all the help!
Hi guys, just got my sprint pro a few days ago and i cant get Evdo, only 1x even though my signal is always good. ive read a few similar threads but none about sprint. anyone else experienced/fixed this problem with sprint?
if i cant solve this problem, ill have to send the sprint pro back. then my only option is to file insurance on my alltel mogul for a alltel pro. i want to keep the sprint one though since my bill is 3x cheaper...
this is my 4th ppc (alltel 6700/2 moguls) so im not a beginner so im sure i can fix this if someone tells me what i need to do.
any help would be appreciated, thanks
hello? anyone??
Hi There,
You didn't need to have sent the phone back, all you need it is sprint to reprogrammed the phone for you. I had the same issue this morning, I was with sprint in about 4 hours they fix it, it was a nightmare to be in the phone that long but lastly they fixed it. I hope that helps buddy. Take care and happy ROMING.
i havent sent it back yet. if i cant solve this prob im sending it back though. i have until june 1st to send it back. also there is no sprint store here, only authorized dealers (radioshack/best buy/etc) so i dont have a sprint store to take it to so i really need you guys help.
UPDATE!
after calling sprint tech support several times, several hard resets, prl updates, and going into the PST so many times i know my MSL off the top of my head already. finally i got a lady that made sesne. she said that there is no Evdo in my area but there is coverage not too far away from me and that i can get evdo coverage if i data roam or something like that. so she tries to pull up instructions on how to do it or whatever and she couldnt find them, puts me on hold for a while so she can grab a pro, still couldnt figure how to do it i guess since she tells me that there is no way to do it on the pro...
i went into the PST modem settings and tried diff combos in the system/preferred mode menus and that didnt work. either made my signal terrible or no signal at all. not the right combination maybe?
A little help please... 1X is driving me crazy. i need to kno how to data roam or whatever i need 2 do 2 pic up ecdo.
if you dial ##33284# then go to the HDR, check the Bottom Line it should be AN/AAA Authentication if its showing 2 = Failed then you dont have the Right Security Keys in your MIP profiles or the Key in your security Tab of the PPST and your phone will only use the 1X connection.. .. once you have the right keys in here then that same HDR will Show 1 = Authenticated and your EV connection will work. Hope this help.. this has been my experence when repairing ESN's on the TP.
thanks man, ive got to write that down. mine says '27 = 27 = 27 = 27 =' so that must be my problem. what do i need to do?
well guys, i still cant get Evdo on my sprint touch pro so im sending it back. guess ill just get a alltel/verizon pro. any last suggestions on what i should do to get Evdo before i send it back? i really want to keep the sprint pro since my bill is only $35 a month, but i can get a new alltel pro for $95 w/ higher bill...
Can you tell us exactly what you have done up until now to try to get it to work? Also, which Sprint plan do you have?
egzthunder1 said:
Can you tell us exactly what you have done up until now to try to get it to work? Also, which Sprint plan do you have?
Click to expand...
Click to collapse
i have the 1000 minute employee plan w/unlimited everything else (data/text/navi/etc). i have tried 3 hours on the phone w/tech support (useless) a few hard resets, prl/profile update. every time i call tech support they tell me a different solution each time but it never works... some say i have evdo n my area, some dont... and i dont have a sprint store to take it to in my area only have authorized dealers like best buy/radioshack
i cant deal with these 20k DL speeds of 1X but other than that my fone works fine. ive had 1 alltel 6800 and 2 alltel moguls so im really liking the pro but i have never had this prob.
any other suggestions on what i should try?
Try this method
##DATA# (##3282#)
You need your unlock code.
Change Active profile to 1, or if it is is one reset.
Exit, phone should ask to restart.
.....
Not sure if the following is required, but
Go to setting, Connections, Connections, Sprint, Manage Connections
Click and hold Sprint #777 until menu pops up then delete.
Exit
Update Profile, Try Browser. Took a couple times but I was in a poor data signal area.
Now, if you are not familiar with the "unlock code", it is your MSL number. Sprint will not readily give this to you since it allows you to do a bunch of stuff. In order to get it, get this program:
http://www.baf.cc/bafmsl
Just install it and run it (you may need Compact framework 2 or later to run this).
In my case, I was not getting any type of internet, but this solved my problem (I spent a bunch of time with Sprint Technical Support as well, but no dice). Good luck and let us know if this worked...
i tried both methods with no luck. ive talked to tech support so many times i remember my msl already. im going to try a few more times from different parts of the city. one tech lady told me that i have spotty evdo coverage but i still should be able to get evdo. i even tried making my own connection set to dial #777, still no evdo...
thanks for the reply, keep the suggestions coming please
did a 512k speed test on my alltel mogul vs sprint pro side by side at the same time using IE... results...
alltel mogul did it in 5.668 seconds/723kbps band/90.38kb dload w/2 signal bars
sprint pro took 23 secs/173kbps/21kb dload w/full signal
so my mogul is like 4x faster then my pro, ouch... i think i downgraded PPCs instead of upgrading lol
other suggestions
Make sure you are using a CDMA radio first off. Find the latest radio for raphael cdma and try that.
If you pm me your phone# or account# (on your bill), ill see if your account is even provisioned with evdo service. I can check some things out and hopefully fix it.
I would flash a cdma 6.5 rom on it and see how it is. I assume you checked to make sure evdo is enabled on the phone and all that other stuff.
If you don't feel comfortable with giving me that info, post your zip and ill check to see if evdo is actually in your area.
im using the stock sprint rom/radio that came on the fone, 1.03.651.4/1.03.15F. i think it is on but wouldnt hurt to check again... instructions please?
also, cant use my laptop since my charger died so i cant even look for myself to make sure i have coverage and the map doesnt load on my pro. zip is 39301.
well guys... my return kit for the sprint pro is on the way since sprint doesnt have evdo in my area and i dont want a $300 fone with only 1x internet...
i think i will settle for the $100 Sprint Instinct s30 and file insurance on my 6800 for a alltel pro... also, alltel has the touch pro for $79.99 w/2 year, and it doesnt look like it has all the carrier labeling like the sprint pro.
You should update your radio to verizon radio rom. Verizon radio rom are more stable than sprint radio's. My HTC is working more stable than stock sprint rom and little more battery juice too.
I bought a touch pro off of ebay. When I got it the phone was already unlocked. I went to get it activated last night. when I left I called my voicemail and checked my messages. Everything worked fine. But before I went to sleep I noticed I wasnt getting good signal. I did *228 and did both options. Didnt help.
Today at work I received two text messages, but i still could not connect to data (email) So after work I drove to alltel to see what was wrong. Come to find out I couldn't make or receive any calls. They told me the speaker was broken, after convincing them that it wasn't in fact the speaker, they put me on the phone with alltel tech. They concluded that my PRL was way out of date, amd they couldnt figure out why my phone wouldnt make any calls and that my phone was broke. I asked if I could just update the prl manually via EPST and they said yes but essentially it would not make a difference because it has to be done over the air. And since I could not make any calls Im basically S.O.L.
So basically when I left alltel I was under the impression I was infact S.O.L. and I bought a junk phone.
But a mile down the road, it worked again, granted, it took along time for calls to go through, but i could make a call to my voicemail, to *228, and I got the "test" txt message from the alltel rep that never went through..
now, 3 miles down the road, a little bit out of town, I tried to send the rep a txt message saying "IT WORKS!!" But it would not work, I am back to square one and cannot make any outgoing calls. Its almost like I am "out of coverage area" But any other time I have full bars at my home, which is only 6 miles out of town.
I manually updated my PRL to no avail. I cant do anything with this phone.
I think either its on its way out, and is working intermittently, or I need to go back to town where it was working earlier, and try to reprogram the phone again now that I have the new PRL in the phone, but I doubt this will work.
I am wondering if re-locking the phone will take care of the issue, but I am skeptical of that as well. I think the phone is screwed.
There's a link to a recently released alltel stock rom on this site, have you tried flashing the newer rom? It will update your PRI and PRL and radio. It may be worth a shot, seems you're up the creek anyway.....
do you have a link to the rom? I cant find it. I downloaded the one from HTC website and its from 2009-07-07. I flashed it last night.
the 7-7-09 one is the one he is talking about... once flashed it will install a PRL from 2 months ago what is a good PRL and update to the latest radio. if that doesnt fix you issue i think u got sold a bad phone man srry... find the guy who shipped it to you and burn down his house
depending on how the first person unlocked the phone could of caused some issues but none of the unlockers that i know of would cause this. so re locking it depending if it was on alltel before or not could fix it but could also make it so you cant flash anything to it.
I keep getting this error on my 3VO....
And Even if I am outside or directly next to window, I can have full bars wit that little triangle next to it...
Do I need to do the "data reset" I've seen around here?
Is anybody else getting this?
That little triangle means roaming...So yes a data reset might help
I'd try a Prl/Profile update for sure. If that doesn't work and you know you're in a normally good reception area, then your phone has a dud radio.
I get it constantly with the airvana.. It sucks.
joehunni said:
I'd try a Prl/Profile update for sure. If that doesn't work and you know you're in a normally good reception area, then your phone has a dud radio.
Click to expand...
Click to collapse
Call sprint, one rep told me there is a tower down and has been down since the 7th and then told me to take out my battery but before I could she xfered me to another rep and she told me there is a tower down since the 4th and wont be back up till the 31ST!! THEN after that she told me to take my phone back to the store I got it at to try and see if they will exchange it for me...
If you take it in to a Sprint service center they can do a test on your radios to let you know if It's the phone. Or find someone else with Sprint service and put the phones next to another see if they both have it. If it is just your phone try to update your prl and profile, if no dice on that then device reset and if no luck still go swap it out.