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Is it just me or is anyone else unable to roam on verizon towers after the new rom/radio upgrade (3.16/3.27)? I get a recording while roaming "Welcome to Verizon Wireless, We're sorry, we're currently unable to authenticate your phone, Please try your call again. If you continue to experience problems please hang up and dial #8899 from your wireless phone"
Any help is appreciated.
Thanks
What PRL do you have?
I never tried making calls but I don't roam on their towers anymore when it comes to data. I just get the triangle and 1x and no web browsers will let me connect to any sites. I kinda just gave up on it since I only needed it in the DC Metro.
I can roam with the new rom. im using prl 60610 and data roaming works as well.
kind of ironic because it didn't work before for me
1X roaming works on Alltel and VZW with 60610 and 3.x ROM here, but EvDO roaming is a no go on Alltel, even though it works fine with 60610 and 2.x ROM.
I guess you are not the only one having the problem. it's a no for me for both prl 60610/60611.
However I am only having the problme at home. I can roam onto vzw at different locations (voice and 1x data) $%^%^&#!$#@!$
People say it may have something to do w/ a-key which is blank on my phone ...
TopGun2000 said:
I guess you are not the only one having the problem. it's a no for me for both prl 60610/60611.
However I am only having the problme at home. I can roam onto vzw at different locations (voice and 1x data) $%^%^&#!$#@!$
People say it may have something to do w/ a-key which is blank on my phone ...
Click to expand...
Click to collapse
Using PRL 60610. I downgraded my phone back to radio 1.40 and it worked fine but it will not work with the new one. I guess roaming had to be given up for GPS.
Problem Solved. Seems like Sprint's System wanted to do the PRL update themselves for record purposes because after I got the rep to shoot a new prl (60611) roaming worked. I then downgraded to 60610 (best one for me) and viola it stuck. everything is working now.
keeepinitgansta said:
Problem Solved. Seems like Sprint's System wanted to do the PRL update themselves for record purposes because after I got the rep to shoot a new prl (60611) roaming worked. I then downgraded to 60610 (best one for me) and viola it stuck. everything is working now.
Click to expand...
Click to collapse
Ok, so how did you fix this again? Can you give me the current setup of your phone or the steps you took to get to where you are?
Here is what I have done so far:
- Flashed from 2.17/1.47.1 to 3.16/3.27 and got the no Verizon roaming issue you described.
- Figured it was an issue with the new ROM, so I then downgraded back to the stock 2.17/1.47.1 ROM from the HTCAmerica website. (The downgrade wiped all my settings for MDN and MSID) However, the issue persisted.
- I updated the PRL to 60611. Still no luck.
- Called Sprint, who initiated an over the air PRL update of their own to 60611. Still no Verizon roaming. Sprint says they are "investigating" and will get back to me, whatever that means...
The only other thing I can think to do is to downgrade again back to 2.09/1.40.
Also another question, when you view ##778#, does your phone show anything on the "A-Key" page under the "Authentication Key" setting now that you have roaming working? Mine is currently blank, and I have read a couple threads talking about needing to figure it out, but those users all seemed to be Verizon customers. I would be interested to find out if Sprint customers have that setting or not.
This issue is driving me nuts, and any help is greatly appreciated.
Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.
aatreya said:
Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.
Click to expand...
Click to collapse
Wow. Genius! Got Sprint technical support on the phone and asked for the "HLR Reload." The guy knew exactly what I was talking about and was able to do it right away. I am now able make calls and get data while roaming (currently using 2.17/1.47.1).
Thanks again!
glad to know it worked
rfrankli said:
Wow. Genius! Got Sprint technical support on the phone and asked for the "HLR Reload." The guy knew exactly what I was talking about and was able to do it right away. I am now able make calls and get data while roaming (currently using 2.17/1.47.1).
Thanks again!
Click to expand...
Click to collapse
wow, now i know what i need to do w/ my 3.16 rom
edit: got a call from spint. the tech guy said that he found an authentication failure on my account and reset it. will test the roaming again when i get home. he also had no clew what the "HLR reload" is...
edit2: whatever reset sprint did at their end seems to work. voice/1x roaming is working now, still no evdo though.
Still wont work for me *sigh*
aatreya said:
Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.
Click to expand...
Click to collapse
I called and had them do this, but i had no luck. Still no EVDO roaming in places where there should be. I can make and recieve roaming call and data roam in 1X but evdo is gone. This is on both the 60610 and 60611 PRL. EVDO roaming worked on both PRL's with the 1.47 radio and 2.17 rom.
Any more ideas?
well I thought I didn't have these problems, but now I'm not certain. I don't think I've ever been able to EVDO roam on verizon, at least not sice I started paying attention which was already after moving to a 2.17 with 1.40 radio and orginal PRL. I know verzion has evdo in this area, but sprint doesn't. Maybe there is no agreement here for evdo becuase of that? I guess it couldn't hurt to try this trick and see if I get it.
I found more problems using 3.16. I did encounter the roaming authentication error. So I called, got the HLR reload. That made things MUCH worse. Now nothing works. My MSID and whatnot are all correct and I see signals, but can't make calls or data connections. Sprint tried some things but nothing worked. I'm going to do a hard reset and see what happens.
Sprint was surpisingly willing to work with me knowing that I am using the test rom though... but in the end still suggested I revert to an official rom when nothing worked out.
Anyway, not sure I'd reccomend the HLR reload on the 3.16... try at your own risk.
holy crap
sorry to hear that
if you get it figured out, lemme know what fixed it.
I suspect sprint just hit the wrong button. I hard rest... still no dice, but I noticed that dialing *2 does work.. normal numbers and network don't. Seems like an authentication issue. I doubt seriously it has anything to do with the rom, but I just flash 2.17, casue otherwise I don't hink I'll get far with sprint.
Now when I try to make it call it tells me the phone has not been activated. (with 3.16 I just got the call end dings imeediately)
SO when I fix this and flash back to 3.16, will I dare to try this again after roaming gets broken again?... tough call.
Edit... still need to fix MDN and MSID in the 2.17 .. more soon.
Edit: fixed MDN and MSID in 2.17... now having the same problem as in 3.16... ding ding ding... no call. Looks like I have to call sprint again.
ON the phone with sprint now. Have rebooted for them a couple of times. This guy is still stumped and he doesn't seem generically ignorant.
I started a new thread for my issue.
http://forum.xda-developers.com/showthread.php?p=1881522#post1881522
You might want to read it before doing any HLR updates in 3.16 though. I'm on my third rom today and a few hours with sprint tech and I still can't make calls.
(EDIT
SOLVED... see above thread. It seems they messed me up badly when they did the HRL reload... however.. it doesn't have to be done badly... at least now we know the fix if it happens to someone else.. so don't let my experience stress you too much. Now to upgrade roms again.
and voice roaming works now..
Roaming not working
ahhh!!! after the upgrade, i cannot roam on vzw...
Called and spoke to several reps... no one knows what HLR Reload is... according to them turning the phone off and taking out the battery for a few minutes will force the HLR reload....
I don't know what to do.... These reps are impossible to deal with.. Anyone have any suggestions?
Hope you guys/gals can help me out with this one!? I really don't want to flash back to Alltel's outdated rom.
Everything has been working great! The phone has no problems making/receiving calls, internet doesn't drop while downloading files, GPS has been really great, IR beams, bluetooth, and so on are all working better than they every have.
But, as soon as I leave my home area (Lynchburg, VA) the phone cannot make/receive calls, and the internet will not connect. For example I am traveling today in Roanoke, VA (normally solid triangle now flashing) and I try to make a call the recorded voice (Verizon) says that it cannot authenticate my phone. I called Alltel customer service and he could not see my phone either. What's funny is if I dial *611 I can talk to customer support. None of these things were happening until the upgrade.
Thanks for your help! Hope I did not leave anything out. If you have any questions, please ask!
Do you have the latest alltel prl?
gcincotta said:
Do you have the latest alltel prl?
Click to expand...
Click to collapse
I believe I do? It says I have 30031.
Thanks for the quick reply, keep them coming! I really need to get this fixed. I didn't realize how much my job depends on this damn phone! lol
yeah agree with gcincotta, check your prl. should be 30031 i believe. then check your epst. ##778 send. click on edit. 000000. when you are in your nam settings, check to make sure that everything looks like it should. i would say especially check the SID and make sure its for your local area. then check your security settings, make sure the HDR pass is your ESN. I cant think of anything else really.
have you tried doing a *228
update the roaming first, let your phone restart.
start again, update the programming with option 3
the only other thing i can think of is that the ESN might be jacked. look at your phone info (just in settings) and check the ESN, make sure it matches whats on the box that your phone came with. i have heard of these flashes sometiems erasing the ESN to 000000
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
I am a Lynchburg, VA alltel 6800 user as well. I have been running the DCD 3.0.1 rom for the past week or so. I haven't had any issues, and I was in roanoke monday evening.
Have you checked the HDR AN AUTH Password in epst?
Send me a pm,
Marlin
Does anyone know about the PRL?
I am sitting in an area right now in New Hampshire where there is no Alltel coverage. Because I used to be VZW cust with Blackberry I know that in this house VZW has full coverage with EVDO data available. I also know that the Sprint Towers can been seen by my phone but just barely and there is no EVDO available in this area with Sprint.
According to Alltel the PRL is setup to have Sprint be the first choice for Roaming and there is no way to change it.
Does anyone know if there is a way to set my PRL to have VZW as the first Roaming choice?
Mr.Ellsworth
Mills00013 said:
yeah agree with gcincotta, check your prl. should be 30031 i believe. then check your epst. ##778 send. click on edit. 000000. when you are in your nam settings, check to make sure that everything looks like it should. i would say especially check the SID and make sure its for your local area. then check your security settings, make sure the HDR pass is your ESN. I cant think of anything else really.
have you tried doing a *228
update the roaming first, let your phone restart.
start again, update the programming with option 3
the only other thing i can think of is that the ESN might be jacked. look at your phone info (just in settings) and check the ESN, make sure it matches whats on the box that your phone came with. i have heard of these flashes sometiems erasing the ESN to 000000
Click to expand...
Click to collapse
Everything looks fine, but where do I find the HDR pass? I see the ESN (Hex,Dec). I will have to check the ESN with the box, but it is not 000000.
I did the *228 option 2, but not the option 3. Since everything was working in my home area, I thought it was ok. I will give that a try when I get back home.
And yes, I used to be able to make calls from here. I travel 4 states, and have never had a problem at any of my stores.
Thanks for the help!
jake1s said:
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
Click to expand...
Click to collapse
Did you call them on your phone or from a landline? The only way I can call them from the phone is *611. I have been reluctant to call them again, because I thought they might ask if I have flashed my phone?! If nothing else works, I will have to.
Thanks!
I actually waited until I got back into my home area and called since I couldn't call out and didn't have another phone handy, but he said if you call from another phone WHILE roaming it makes it easier for them to verify that's the problem.
If you're still out I'd grab a landline or a friends phone, shouldn't take you long. After they are done, and they will probably tell you, you'll have to power cycle the phone.
EDIT: He didn't even question the radio version or ANYTHING about me messing with my phone. Just did his thing, sure enough I now call out in areas I couldn't before.
jake1s,
I was wondering that, I thought they might have a way of telling. Did not want to lose my warranty just yet. lol
Everyone else,
Thanks for all your help, I will keep you posted on what happens. I'm sure this had to happen to others, and maybe they just don't know it yet since they have not traveled out of their home area? Maybe it's just a Alltel/Verizon thing, not Alltel/Sprint.
Thanks!
hinds73 said:
jake1s,
I was wondering that, I thought they might have a way of telling. Did not want to lose my warranty just yet. lol
Everyone else,
Thanks for all your help, I will keep you posted on what happens. I'm sure this had to happen to others, and maybe they just don't know it yet since they have not traveled out of their home area? Maybe it's just a Alltel/Verizon thing, not Alltel/Sprint.
Thanks!
Click to expand...
Click to collapse
Happened to me with Alltel/Sprint. I called Alltel, said I had the message, told them where I was and my phone number. It was fixed in 2 minutes flat. I called from a coworkers phone.
jake1s said:
It's not the PRL...
I went through this a couple weeks ago, it's a "security issue" with your account and Alltel's roaming partners. You need to call 1-888-295-3569 and tell them you are getting that recorded message when out of your "home area". They will ask a couple questions like "are you roaming now", "are you on that phone now" and SHOULD take you less than 5 minutes to get squared away.
YMMV, but they fixed me up quick.
I got this information from this post so proper credit is given: http://forums.wirelessadvisor.com/491543-post10.html
Click to expand...
Click to collapse
Well, this is what worked. I'm not sure exactly what he did, but in about 2 or 3 minutes it was fixed.
Thanks for all the help!
I just received the following text message from Alltel:
"FREE ALLTEL MSG:
Update your phone May 18:
Dial *228 + SEND, option 1, wait for msg,
turn phone off & on.
Visit alltel.com/systemupdates for more info."
and after doing that my cell signal sucks, on an average i get 1-2 bars.
I was on another forum asking for help, and i was instructed to try an older PRL that didn't help, and i was told to try going to
Go to Start> settings > click on phone >
services tab > select "Network Services" and press "get settings" button
and clicking on "selecting roaming only"
that didn't make the signal any better or were the signal used to be.
I think it has something to do with Verizon and alltel merging.
can anybody think of anything else that might help before i call tech support and see what they can do for me
Thanks Chris
not sure how to help but i didnt get that message and im on altell to. I won't update if it does tell me to
it was an update from alltel..... i only get 1-2 bars about 75% of were ever i go
well this whole thing sucks !....my best buddy usually calls me every night on his way home from work, he hasn't called me all week.........so i called him tonight and asked if he has called me this week.......ya been trying to call you all week and it goes straight to voice mail with out even ringing....
and Ive been waiting back on a job offer, wonder why the company hasn't called me back yet..
im ****ing pissed !
*228 and option 1 is to activate your phone.. try doing it again and if that doesnt work try doing the update ur phones roaming service option. What PRL is your phone running (settings -> system -> device info) mine just updated to 30040 from 30039 what fixed many signal issues at my apartment. you can roll back ur prl also if you wish but you would have to find some one with the previous prl. too bad corolada stopped updating their site http://corolada.com/prl/
anyone want to off load 30039 or upload a copy of the prl file i lost mine - also any one want to offload and uplaod 30040 and i can see what towers they removed
Make the loooooong storie short, after talking to 8 different techs, the 7th sent me out a refurbished phone, telling me that MIGHT fix my signal problem, and if it doesn't we will go from their, well i got the new phone yesterday and lets take bets on how great the problem was fixed..............back on the phone again with advance tech, thier sending somebody to drive thru my neighborhood to check for signal problems, and i will get a call or text from alltel on the solution to the problem.........so wince the 15th of this month till the problem is resolved, tech said 7-10 days, the MOST signal bars Ive had is 3 once....i told him, you ARE going to credit me my account from the 15th to when ever i get satisfactory cell signal, since my parents have be loyal alltel customs for close to 10 years or you can eat from contract !
Ya im in a great mood
well as far as updates on the problem, i had some lady from alltel call me and pretty much ask for the same information that Ive already given, We will be sending somebody out thru your neighborhood to see if their are tower / signal problems and we will get back with you, lady i can save your guy gas money and tell you their is a signal problem !
and what about me not having a signal or at the most 2 bars of service since hte 15 of this month and still having to pay for the signal lose, im not paying for a phone that can only be used as a boat anchor, ummm sir your going to have to take that up with customer service,
ERRRRRR
UPDATED !!!
called tech support to get an update on my claim ticket number, to see whats going on with my problem..............Please just wait, we are working on the problem....ERRRRRRRR
SO everybody that has had signal service since the 15th of this month, suck a nut
just put on a older PRL they usually release a new one 1x a month recently so u might be f-ed for about a month
i tired that after like the 1-2 day and a couple days ago and nothing.....
Thanks for the advice tho
chris347101 said:
i tired that after like the 1-2 day and a couple days ago and nothing.....
Thanks for the advice tho
Click to expand...
Click to collapse
Answerman keeps a decent list of updated Alltel PRLs... you may want to try there: http://www.the-answerman.com/sidlist/prl/index.asp
Ive been on that website a couple times all ready, Ive tried 30031 thru 30038 and nothing works
Answerman's prl
Try the 40049 prl. I know its for special devices but it worked for me. I was having the same problem.
didn't make a bit of difference lol
Thanks for your help tho
I bought a touch pro off of ebay. When I got it the phone was already unlocked. I went to get it activated last night. when I left I called my voicemail and checked my messages. Everything worked fine. But before I went to sleep I noticed I wasnt getting good signal. I did *228 and did both options. Didnt help.
Today at work I received two text messages, but i still could not connect to data (email) So after work I drove to alltel to see what was wrong. Come to find out I couldn't make or receive any calls. They told me the speaker was broken, after convincing them that it wasn't in fact the speaker, they put me on the phone with alltel tech. They concluded that my PRL was way out of date, amd they couldnt figure out why my phone wouldnt make any calls and that my phone was broke. I asked if I could just update the prl manually via EPST and they said yes but essentially it would not make a difference because it has to be done over the air. And since I could not make any calls Im basically S.O.L.
So basically when I left alltel I was under the impression I was infact S.O.L. and I bought a junk phone.
But a mile down the road, it worked again, granted, it took along time for calls to go through, but i could make a call to my voicemail, to *228, and I got the "test" txt message from the alltel rep that never went through..
now, 3 miles down the road, a little bit out of town, I tried to send the rep a txt message saying "IT WORKS!!" But it would not work, I am back to square one and cannot make any outgoing calls. Its almost like I am "out of coverage area" But any other time I have full bars at my home, which is only 6 miles out of town.
I manually updated my PRL to no avail. I cant do anything with this phone.
I think either its on its way out, and is working intermittently, or I need to go back to town where it was working earlier, and try to reprogram the phone again now that I have the new PRL in the phone, but I doubt this will work.
I am wondering if re-locking the phone will take care of the issue, but I am skeptical of that as well. I think the phone is screwed.
There's a link to a recently released alltel stock rom on this site, have you tried flashing the newer rom? It will update your PRI and PRL and radio. It may be worth a shot, seems you're up the creek anyway.....
do you have a link to the rom? I cant find it. I downloaded the one from HTC website and its from 2009-07-07. I flashed it last night.
the 7-7-09 one is the one he is talking about... once flashed it will install a PRL from 2 months ago what is a good PRL and update to the latest radio. if that doesnt fix you issue i think u got sold a bad phone man srry... find the guy who shipped it to you and burn down his house
depending on how the first person unlocked the phone could of caused some issues but none of the unlockers that i know of would cause this. so re locking it depending if it was on alltel before or not could fix it but could also make it so you cant flash anything to it.
Ok...so I know there are other threads...read them all about this and Ive tried 3 times with Sprint updating and changing the MID number, PRL, Data reset but I still cant connect to roam. There suggestion was to swap the phone out but if I do that and reroot wont I be back in the same boat? What fix am I overlooking here? Thx
neopolotin75 said:
Ok...so I know there are other threads...read them all about this and Ive tried 3 times with Sprint updating and changing the MID number, PRL, Data reset but I still cant connect to roam. There suggestion was to swap the phone out but if I do that and reroot wont I be back in the same boat? What fix am I overlooking here? Thx
Click to expand...
Click to collapse
Dunno here, but I'd give it another shot. After I rooted and got a signal 16, I just stayed on the line, followed the instructions given, and was back up and operational within 2 minutes.
Note, though, that Engadget had a post saying that they were going to be pushing an update to the Evo3D in the next couple of weeks. The story also had a suggestion that it may close off the S-OFF/Root hole that the Revolutionary team found.
bit_boy said:
Dunno here, but I'd give it another shot. After I rooted and got a signal 16, I just stayed on the line, followed the instructions given, and was back up and operational within 2 minutes.
Note, though, that Engadget had a post saying that they were going to be pushing an update to the Evo3D in the next couple of weeks. The story also had a suggestion that it may close off the S-OFF/Root hole that the Revolutionary team found.
Click to expand...
Click to collapse
Well thats just sketchy on their part. lol
I was having the same problem. I was forcing Roam using Roam Control and when I did I was unable to place calls and received a Verizon Error message. Also 3G roaming data would not work. I could only receive calls while roaming. Here is what i did to fix it and I think it may be a combination... I reflashed the ROM I am using (ViperROM 1.3) and it still didn't work. So at a complete loss, I called Sprint. The sprint support rep said they have acknowledged a problem with the EVO 3D not roaming correctly. She had me make sure that the Roaming was set to Sprint Only, not automatic. and then she had me power down and pull battery. Once my phone came back up, Roaming worked!! I'm thinking she did something on her end to make it work. Also the dev for Roam Control, MrGreg said that there have been a lot of reports that Root messes up Roam Control on the 3D.
jerichey said:
I was having the same problem. I was forcing Roam using Roam Control and when I did I was unable to place calls and received a Verizon Error message. Also 3G roaming data would not work. I could only receive calls while roaming. Here is what i did to fix it and I think it may be a combination... I reflashed the ROM I am using (ViperROM 1.3) and it still didn't work. So at a complete loss, I called Sprint. The sprint support rep said they have acknowledged a problem with the EVO 3D not roaming correctly. She had me make sure that the Roaming was set to Sprint Only, not automatic. and then she had me power down and pull battery. Once my phone came back up, Roaming worked!! I'm thinking she did something on her end to make it work. Also the dev for Roam Control, MrGreg said that there have been a lot of reports that Root messes up Roam Control on the 3D.
Click to expand...
Click to collapse
Just to clarify, I wouldn't say that rooting affects Roam Control specifically, but it affects roaming altogether. This was a pretty typical problem with the original EVO as well. Sprint is usually able to fix the "unable to authenticate" problem if you give them a call.
jerichey said:
I was having the same problem. I was forcing Roam using Roam Control and when I did I was unable to place calls and received a Verizon Error message. Also 3G roaming data would not work. I could only receive calls while roaming. Here is what i did to fix it and I think it may be a combination... I reflashed the ROM I am using (ViperROM 1.3) and it still didn't work. So at a complete loss, I called Sprint. The sprint support rep said they have acknowledged a problem with the EVO 3D not roaming correctly. She had me make sure that the Roaming was set to Sprint Only, not automatic. and then she had me power down and pull battery. Once my phone came back up, Roaming worked!! I'm thinking she did something on her end to make it work. Also the dev for Roam Control, MrGreg said that there have been a lot of reports that Root messes up Roam Control on the 3D.
Click to expand...
Click to collapse
Well I couldnt get it to work on viper, Helicopter or Joelz.....Im going to try synergy since it says it cleans up some of the root method....maybe that will help. I never once got a rep saying they knew there was a roaming problem...
Ok so I got roaming to work...I asked the lady at sprint to do the profile update and HLR reset then I asked for a ESN refresh....he supervisor then got on the line asked how he could help. After he gave the spill about them not promising roaming will work all the time I told him I don't understand how an EVO sitting next to my 3D could roam perfectly fine and mine not. He said he would refresh everything on their end including ESN. I left my phone off for a few mins and now I can roam perfectly fine!
Sent from my PG86100 using XDA Premium App
Had the same problem and after multiple calls to sprint with no help, I figured I would try to reset the phone and do a hands free activation. After I did this, everything has worked fine and roaming/calls/text have been perfect.
Note you must know your MSL to do this and be on Sprints network. You can call sprint for your MSL, or if you have root/s-off you can download MSL reader from the market
https://market.android.com/details?id=com.esccode.msl&feature=search_result
1. Go to data menu by entering ##3282# on the dialpad.
2. Click on "Edit Mode".
3. Enter your MSL # and hit "OK"
4. Choose "Data Profile".
5. Press your menu button on the phone and select "Restore" from the menu that appears. Then hit "OK.
6. Phone should reboot.
7. It should start hands-free activation.
Hope this helps.
I was getting this error. I called sprint, and they said it was an outage, it should be fixed in x, days, and told me I was entitled to compensation. They gave me a $25 credit for it. It's not a whole lot, but I'll take it.
I had the same problem...I did the Sprint Chat and asked for an HLR refresh, and that fixed it!
just do a sprint chat and tell them you have a error 16 they will tell u to hold on a min then they will tell u what to do and after that it will be fixed
neopolotin75 said:
Ok so I got roaming to work...I asked the lady at sprint to do the profile update and HLR reset then I asked for a ESN refresh....he supervisor then got on the line asked how he could help. After he gave the spill about them not promising roaming will work all the time I told him I don't understand how an EVO sitting next to my 3D could roam perfectly fine and mine not. He said he would refresh everything on their end including ESN. I left my phone off for a few mins and now I can roam perfectly fine!
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Thanks I requested the HLR refresh and it worked!!!
I had the Verizon roaming authentication problem and made several calls to support with no meaningful progress (one rep told me to bring the phone to a store for an update). Then I chatted with a rep tonight and asked them to perform a CHLR refresh and reload my ESN. They had me pull the battery and the phone updated on reboot. Roaming finally works again.
I called and had a reset done and now I am stuck in 1x data hell roaming and not. Anyone else have that problem, I think I am gonna have to call back today and have them undo whatever they did.
Sent from my PG86100 using XDA Premium App
allu have to do is a chat online with sprint and tell them u have a error 16 they will do there magic and fix ur phone the error 16 fix works for kust about everything