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Hi everyone, new user and post, unfortunately prompted by a problem (aren't they always!).
I have just received a slightly used Motorola Razr (Optus branded) that, unfortunately, is stuck in a bootloop and restarts every 30 seconds. Neither a hard reset nor safe mode fix the problem, although I am able to access recovery mode.
The seller is adamant that the phone was working perfectly, that they did not flash, root or otherwise mess with the firmware and only performed a hard reset, and that they have since called Motorola, who have told them its a well known issue fixed by a firmware update.
While its nice that Motorola is no nonchalant about their hard reset bricking phones, I am rather a little more annoyed and so have turned to the good community at xda developers for assistance.
I am aware that firmware can be updated using Motorola's tools, however I cannot find any Optus branded firmware or updates in the rom list. My questions are:
1) Can anyone confirm that this is a common problem fixed by a firmware update?
2) Does anyone know where to find Optus branded roms?
3) If I flash with a non Optus rom, what are the consequences for the phone, my warranty and ability to receive Optus updates?
4) What would the good people here do? Try to fix the problem? Claim under Optus/Motorola's warranty? Send it back to the seller?
Thankyou all for your time and any assistance!
i had same problem, im aussie with optus 2, unfortunately i lost mine too, but if u fastboot flash the europe/australia fastboot file in the stickied rom thread, that works, cause it worked for me.
royalbloodvi said:
i had same problem, im aussie with optus 2, unfortunately i lost mine too, but if u fastboot flash the europe/australia fastboot file in the stickied rom thread, that works, cause it worked for me.
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I'm actually not even with Telstra, but wanted to keep the phone stock.
Have you noticed any differences between the Europe/Aus unbranded ROM and the original Optus one? Will Optus still honour your warranty?
irR4tiOn4L said:
I'm actually not even with Telstra, but wanted to keep the phone stock.
Have you noticed any differences between the Europe/Aus unbranded ROM and the original Optus one? Will Optus still honour your warranty?
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Click to collapse
differences should be, that there are no more optus-'installed' apps on your phone and that your phone will no more be able to receive the optus udpates (i think so). Cause updates are set on top of the previous system, for example the optus rom you already have.
to your first post:
i don't know if a software update will solve this problem, especially the phone should be running while performing it. there is no common way, to receive the update via pc... no 'legal' way and every carrier support in the world will tell you to do an update, before trying to send it back...
flashing another rom will definitly erase your warranty, unless you don't go back to stock before sending it to your carrier during next problem phase...
but i'm not shure if there's a way to go back to optus stock while having such a problem... and i don't know to, if there are optus roms available right now.
irR4tiOn4L said:
I'm actually not even with Telstra, but wanted to keep the phone stock.
Have you noticed any differences between the Europe/Aus unbranded ROM and the original Optus one? Will Optus still honour your warranty?
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Click to collapse
no differences in functionality, only difference was the pphone was cleaner with no optus bloatware (and you can download the optus account usage & misc apps through the market anyway)
by the way, just for the record, ive sent a razr in that was rooted for exchange, and i still got a new razr, but was stock =)
Well I've now tried two different European/Australian firmware versions and two different methods of flashing fastboot files (RSD lite initially, then the eternity project's fla**** tool). Both seemingly flashed fine, both no longer display an IMEI number, both continue to boot to android then restart after 30-60 seconds.
I'm not sure whether I have warranty any longer and really, I'm not sure I ever did as the seller got the unit as a demo/gift unit from Motorola for review (the unit also displayed build date 18 Oct 2011). Nonetheless, he's given me a receipt from his business to me (as if that satisfied Motorola's requests for a 'genuine' original receipt) and directed me to Motorola's service centre who may or may not tell me that its my fault (its not) and may or may not do it under warranty. The seller has 'kindly' told me that he's not going to leave me in the lurch and if the service centre doesnt fix the issue to send it back to him to try and get fixed. I'm not sure I trust what he tells me anymore, since this hardly seems like an issue that could just result from a simple 'hard reset'
Well at this stage I am so angry I could just throw the thing against a wall. If Motorola's service centre fails to rectify the issue, this thing is being sent back to the seller with a directive that unless he sends me a working phone he is to keep the brick and refund me my outlay.
What a nightmare. Should have just bought from Kogan for 50 bucks more.
Yea we live and learn...... Should have just sent back to seller, (if you received it that way)
Fingers crossed on motorola coming to the party.
Sent from my XT910 using XDA
65.1.40.XT910.Optus.en.AU OTA should be out there now or soon.
Android version 2.3.6
Fastboot xml will be available pretty soon.
do you have a link to the fastboot files? Need to downgrade from ICS for warranty purposes
Problem:
Updated my AT&T u8652 Fusion with a Huawei OEM firmware for a u8650 Sonic phone. The firmware upgrade did not finished all the way through step 2/2 but the phone boots up with the new firmware version identified via "About Phone". I did this without rooting the phone and have not back up.
With this firmware installed: I was able to root.
The problem is that this firmware was made for India - in the folder name is specified as this:
HUAWEI_U8650_Android_2.3_V100R001C151B863SP02_India_Trench
After the upgrade seems that all functions of the phone work, but the radio seems to be incorrect, I can no longer connect 3G, only EDGE, and the cell phone sensitivity is a lot lower than before the firmware upgrade.
==========================================================
I don't mind the u8650 firmware, but would like to get the radio portion to be correct for the US.
I have and identical Fusion that has been rooted with the stock AT&T firmware. I made a Clockworkmod/Rom Manager back up of this phone and installed the back up on the phone in question.
The functionality now looks like AT&T original, but the radio part is still messed up. With boot/system/data updated, the phone now has "no service".
==========================================================
I would like to put the broken phone back to the stock setup, but do not know how to utilize the identical phone to help enable this.
Or I would just like to update the radio portion for the broken phone.
Can anyone suggest some ideas to do this?
Thanks,
Rob
rob_fed said:
Problem:
Updated my AT&T u8652 Fusion with a Huawei OEM firmware for a u8650 Sonic phone. The firmware upgrade did not finished all the way through step 2/2 but the phone boots up with the new firmware version identified via "About Phone". I did this without rooting the phone and have not back up.
With this firmware installed: I was able to root.
The problem is that this firmware was made for India - in the folder name is specified as this:
HUAWEI_U8650_Android_2.3_V100R001C151B863SP02_India_Trench
After the upgrade seems that all functions of the phone work, but the radio seems to be incorrect, I can no longer connect 3G, only EDGE, and the cell phone sensitivity is a lot lower than before the firmware upgrade.
==========================================================
I don't mind the u8650 firmware, but would like to get the radio portion to be correct for the US.
I have and identical Fusion that has been rooted with the stock AT&T firmware. I made a Clockworkmod/Rom Manager back up of this phone and installed the back up on the phone in question.
The functionality now looks like AT&T original, but the radio part is still messed up. With boot/system/data updated, the phone now has "no service".
==========================================================
I would like to put the broken phone back to the stock setup, but do not know how to utilize the identical phone to help enable this.
Or I would just like to update the radio portion for the broken phone.
Can anyone suggest some ideas to do this?
Thanks,
Rob
Click to expand...
Click to collapse
I seem to be in the same situation as you, its an ATT phone, but when I put an ATT sim inside it asks for an unlock code! Did you ever figure out how to get the original radio back?
sactownsav said:
I seem to be in the same situation as you, its an ATT phone, but when I put an ATT sim inside it asks for an unlock code! Did you ever figure out how to get the original radio back?
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Click to collapse
Thanks for your reply. I could never fully overwrite the India firmware where I could get the 3g working. Since I was within 15 days of purchase at Walmart, I just returned the phone. I ended finding a perfect phone on Ebay for $65 and installed the "Zac" rom. No issues ever since.
rob_fed said:
Thanks for your reply. I could never fully overwrite the India firmware where I could get the 3g working. Since I was within 15 days of purchase at Walmart, I just returned the phone. I ended finding a perfect phone on Ebay for $65 and installed the "Zac" rom. No issues ever since.
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Click to collapse
Im actually considering a huawei sonic radio and see if that works, at this point im almost out of options
Thanks for the reply
I bought this new i717 unlocked phone from ebay and sellers promised it is unlocked and it works with T Mobile and other GSM Networks. Got the New phone (has ATT sign on it) tried T Mobile SIM - Didn't work . ATT SIM Worked. Googled about why it does not work - read some forums like these( not blaming) and they mentioned need to root and change the ROM blah blah... so jumped on it thinking i can solve it piece of cake. BUT
I think i might of messed up by changing the unsupported boot now my phone doesn't turn ON.. tried various hard resets, soft resets.... googled but no help.. basically phone is hard bricked. No light, nothing - DEAD Phone..
So i sent the phone to Samsung they said phone bricked and some hardware failed (OMG) charged me 70 bucks since phone was out of warranty ( thanks to seller and myself for not checking before buying) and said they will compete reflash the phone and update the software
SO Lesson Learned in proper way
Guys Please be careful when you mess with ROM..
So my question is if they do reflash the phone - will it be still unlocked? ( i don't think the seller (to start with) have unlocked via att might have used some rooting methods). and can i be able to use it to ATT
if someone now what do reflashing the phone does ? and another thing i didn't get how do updating a ROM created a hardware issue. i was not able to argue with samsung guys... but if you guys know anything please shed some light
Thank you
PS: im new to XDA Dev forums
lpvasam said:
I bought this new i717 unlocked phone from ebay and sellers promised it is unlocked and it works with T Mobile and other GSM Networks. Got the New phone (has ATT sign on it) tried T Mobile SIM - Didn't work . ATT SIM Worked. Googled about why it does not work - read some forums like these( not blaming) and they mentioned need to root and change the ROM blah blah... so jumped on it thinking i can solve it piece of cake. BUT
I think i might of messed up by changing the unsupported boot now my phone doesn't turn ON.. tried various hard resets, soft resets.... googled but no help.. basically phone is hard bricked. No light, nothing - DEAD Phone..
So i sent the phone to Samsung they said phone bricked and some hardware failed (OMG) charged me 70 bucks since phone was out of warranty ( thanks to seller and myself for not checking before buying) and said they will compete reflash the phone and update the software
SO Lesson Learned in proper way
Guys Please be careful when you mess with ROM..
So my question is if they do reflash the phone - will it be still unlocked? ( i don't think the seller (to start with) have unlocked via att might have used some rooting methods). and can i be able to use it to ATT
if someone now what do reflashing the phone does ? and another thing i didn't get how do updating a ROM created a hardware issue. i was not able to argue with samsung guys... but if you guys know anything please shed some light
Thank you
PS: im new to XDA Dev forums
Click to expand...
Click to collapse
Good chance it wont be carrier unlocked after they're through with it. No big deal really as you can go here http://forum.xda-developers.com/showthread.php?t=2124544 and unlock the device yourself. Trust me it works, mines is unlocked and using a T-mobile sim and never had an issue. As for the hardware issue are you sure you flashed the right rom for the device?
dzee206 said:
Good chance it wont be carrier unlocked after they're through with it. No big deal really as you can go here http://forum.xda-developers.com/showthread.php?t=2124544 and unlock the device yourself. Trust me it works, mines is unlocked and using a T-mobile sim and never had an issue. As for the hardware issue are you sure you flashed the right rom for the device?
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Click to collapse
i hav att unlock code given by att ( got it this morning). once i have the phone returned from samsung i will try to unlock with att if not i will follow the unlock form you sent. thank you. i believe i flashed some kitkat supported ROM.
lpvasam said:
i believe i flashed some kitkat supported ROM.
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Click to collapse
Your gonna need to do better than that buddy, or your going to be sending your phone in A LOT.
Kit Kat based is not the answer. He is looking for, "did you flash the rom for your specific device?"
You need to be sure you are flashing device specific files. If you have i717, those are the files you need. Not trying to beat you up, it is pretty important you know this stuff though.
Hope it works out for ya.
Sent from my SAMSUNG-SGH-I527 using XDA Free mobile app
Hello there,
i have a smartphone vodafone 890n and recently after of an official update of the stock rom my phone keeps rebooting at the system recovery screen...the only thing that i can do is to get it only in fastboot mode..
I did a hard reset aswell but there is no changes on it,everytime that i power it on boots into the system recovery mode...
even the sdcard doesnt work...
any change to fix it? my phone has no root,was in the original state!
OTA update failed -> vodafone 890n bricked
Hello Filippos86,
judging by your nickname, I guess it was the Greek version of the vodafone android (4.4.265.21.T3.141007.KTU84P.VF.GR). I got the same problem. After I have agreed to an over-the-air update (which was annoyingly popping up for a month or so) the phone got bricked the way you describe. By the way the update has not applied due to some permission errors, as the messages were stating.
Did you manage to have it fixed somehow? Did you take it to a vodafone shop? I am abroad for the moment so I don't have this option.
Thanks in advance
P.S. A friend of mine has an updated version (4.4.317.16.T3.150915.KTU84P.VF.GR) installed. He is a bit older and he could not understand what I was talking about. Obviously updated without realizing, but it works for him. Theoretically that is the version that I should have had after the update.
Hi
I need a Greek rom too.
The vodafone stores want 18 euro to flash a rom.
I want to do it for free
Please if you find a Greek rom let me know.
Have you find a greek rom?Please help me...
Hello there fellows, i'll try to make my question simple. My uncle got a new phone so he threw away his old one which i took, its an LG V10 H901 its T-Mobile if i'm not mistaken, Anyways I'm out of Canada for a long time now and the phone is fully unlocked and runs on all the networks i was able to test, but its running android lollipop and i really upgrade to nougat, but from a previous experience with a Galaxy S6, upgrading just like that might lock back the network, and i have no idea if its the same case for this V10 too, as i am not in Canada anymore even contacting T-Mobile won't be that easy at all (tried before), so what i wanna know is, will the network get locked if i upgrade the Android ? as i'm going to do it manually since i can't receive OTA outside the region.
All informations are appreciated, and thanks in advance.
Edit: In T-mobile website where i enter the IMEI to see if my device is illegible for unlocking i got a congratulations saying my device can be unlocked.
- Also, The phone is rooted so my guess the bootloader should be unlocked right ? (Stock recovery btw). Now the weird part about that is that when i try to reboot to fastboot/bootloader from Terminal/ ADB/ Volume Down And USB/ Application With Root, there is no fastboot or bootloader i guess, i even found a similar post on the forums here but no answer for it too!
Now my guess that flashing the KDZ will flash all partitions and fix it but i am still afraid of the carrier lock!
In general, once a phone is unlocked, it stays unlocked forever as long as it disables the sim lock check in the phone and updating the software or doing factory reset doesn't change that. From what I have read and researched previously, the sim unlock status is stored and enforced via a certain partition on phone for example, in some phones it is nvram or nv data partition, the same partition that stores phone's IMEI number as well. It is not likely that you will loose sim unlock status just by updating to nougat.
But do keep in mind that that some of the LG V10 H901 T-Mobile versions have a korean motherboard where LG Bridge tries to update it with the wrong version of the rom bricking the phone, and people have reported here on XDA that even after unbricking they lost their IMEI info from the phone permanently and phone modem stops working.
I would suggest that you make sure which sub-variant of the H901 you have before you attempt to do any flashing, especially through LG UP.
I personally just bought a used H901 myself and was trying to decide if my phone is one of the ones with korean motherboard.