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I'm having an issue with my phone battery level detection.
It won't charge past 97%. I noticed it lately within the last few days, i would charge my phone, but when i would grab my phone for the day and take it off the charger, it instantly dropped down to as low as 95%. But, when i plug in the AC cable, it says 100% charged.
Anyone have any info about this? Also, i powered the phone down and charged it fully with the AC adapter, and the highest level i got was 97%.
Also, i have seen the phone has a lag issue, gps issue, no word about froyo, and no notification led. Most of those were fine for me, but since i've had the phone, most of the battery has been used for cell stand by even though i've been in areas with excellent reception. And now with this battery level discretion, i'm a little worried about my decision. I only have tomorrow to return the phone and now that idea is gaining more and more weight for me.
geoffcorey said:
I'm having an issue with my phone battery level detection.
It won't charge past 97%. I noticed it lately within the last few days, i would charge my phone, but when i would grab my phone for the day and take it off the charger, it instantly dropped down to as low as 95%. But, when i plug in the AC cable, it says 100% charged.
Anyone have any info about this? Also, i powered the phone down and charged it fully with the AC adapter, and the highest level i got was 97%.
Also, i have seen the phone has a lag issue, gps issue, no word about froyo, and no notification led. Most of those were fine for me, but since i've had the phone, most of the battery has been used for cell stand by even though i've been in areas with excellent reception. And now with this battery level discretion, i'm a little worried about my decision. I only have tomorrow to return the phone and now that idea is gaining more and more weight for me.
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Click to collapse
1.) I would say exchange your battery (I have never heard on that issue)
2.) There is something called a lag fix.. So search next time..
3.) There is also a GPS fix.. So once, again.. search
Defiantly keep the phone.. Download a ROM called Bionix 1.3 With Lagfix& OC/UV (1.4 will be released tomorrow)
Download a program called SetCPU and OV it to 1.2 (It will make the phone much faster)
Tada, you have what you should of had
download and install rom manager.. install clockworkmod, boot into recovery, wipe battery log..
I know there's a lag fix but why should we need that in the first place? I personally haven't needed a lag fix, but I haven't heard anything from Samsung about fixing it.
Also for the gps, flashing patches is still pretty hit or moss for a lot of people and even then, I've seen a lot of people that have their compassion still messed up. My question is not along the lines of "why isn't Samsung doing more to fix this issue across theory US galaxy s line?"
I mean, I've seen probably 3 official updates to "fix" the gps/compass issue, and the only one I haven't heard about the results is the fascinate. And I haven't heard ANYTHING from T-Mobile about fixing ANY is the issues that the vibrant has, on than "they're working on it".
It's word, if it wast for me reading the new engadget post today polling about people's epic and listing the problems it's facing (which most seem to echo across the galaxy s line) coupled with this battery issue, I wouldn't have second guessed my phone decision. But when o saw this, and my battery, it gave me a bad taste similar to what I faced in the slide community.
I love this phone, don't get me wrong. I'm just worried about Samsung and T-Mobile management calls.
pinoiryder said:
download and install rom manager.. install clockworkmod, boot into recovery, wipe battery log..
Click to expand...
Click to collapse
I already have that installed. Would it get rid of my phone rating battery in cell standby or fix the part where I only can charge to 98%?
I'm going to try charging from a computer use to see if it's a charger problem or phone problem.
Edit: I am running JAC's kernel for the past 2 days, I wonder if that has anything to do with the charging discrepancy? Also, I'm not running it overclocked.
Sent from my SGH-T959 using XDA App
geoffcorey said:
I know there's a lag fix but why should we need that in the first place? I personally haven't needed a lag fix, but I haven't heard anything from Samsung about fixing it.
Also for the gps, flashing patches is still pretty hit or moss for a lot of people and even then, I've seen a lot of people that have their compassion still messed up. My question is not along the lines of "why isn't Samsung doing more to fix this issue across theory US galaxy s line?"
I mean, I've seen probably 3 official updates to "fix" the gps/compass issue, and the only one I haven't heard about the results is the fascinate. And I haven't heard ANYTHING from T-Mobile about fixing ANY is the issues that the vibrant has, on than "they're working on it".
It's word, if it wast for me reading the new engadget post today polling about people's epic and listing the problems it's facing (which most seem to echo across the galaxy s line) coupled with this battery issue, I wouldn't have second guessed my phone decision. But when o saw this, and my battery, it gave me a bad taste similar to what I faced in the slide community.
I love this phone, don't get me wrong. I'm just worried about Samsung and T-Mobile management calls.
I already have that installed. Would it get rid of my phone rating battery in cell standby or fix the part where I only can charge to 98%?
I'm going to try charging from a computer use to see if it's a charger problem or phone problem.
Edit: I am running JAC's kernel for the past 2 days, I wonder if that has anything to do with the charging discrepancy? Also, I'm not running it overclocked.
Sent from my SGH-T959 using XDA App
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Click to collapse
If you have such a problem with it then just take it back & quit whining.
All we are trying to do here is make the phone better, Your right you SHOULDNT need a lag fix in the first place.. but apparently YOU do
Like I said about the not charging all the way thing, just take it to your tmobile store & get a new battery.. Not to mention that they actually did say that froyo would be released after G2 witch is going to be sometime next month I beleive
I haven't seen the need for a lag fix myself and sorry is this entire thread sound like a rant/whine-fest. I do love what's been done for the phone in the face of it's adversity. And for the most part, I am pretty optimistic about Samsung/T-Mobile fixing the issues this has. I more just writing it all down at once to get it out if my system.
Sent from my SGH-T959 using XDA App
geoffcorey said:
I haven't seen the need for a lag fix myself and sorry is this entire thread sound like a rant/whine-fest. I do love what's been done for the phone in the face of it's adversity. And for the most part, I am pretty optimistic about Samsung/T-Mobile fixing the issues this has. I more just writing it all down at once to get it out if my system.
Sent from my SGH-T959 using XDA App
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Click to collapse
I think that Samsung/T-Mobile wants the devs here to fix the issues jk
But yeah, there just got another update leaked.. JI6
Master™ said:
I think that Samsung/T-Mobile wants the devs here to fix the issues jk
But yeah, there just got another update leaked.. JI6
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Click to collapse
i see that. i also see that tmobile twittered about an OTA soon and not to flash the JI5. that's really more than i've seen from them about the phone lately, albeit still extremely ambiguous.
Also, i just unplugged my phone from USB computer charging. It charged to 100% but when i unplugged my phone it went back down to 97%. So it's not charger related. I'll be going into tmobile tomorrow and seeing if i can say whether it's the battery or the phone by testing out a different vibrant and charging my battery in there.
Also, i am getting kinda pissed that my phone "appears" to get extremely poor reception. It goes from strong signal to nothing, but still saying tmobile in the same place.
geoffcorey said:
i see that. i also see that tmobile twittered about an OTA soon and not to flash the JI5. that's really more than i've seen from them about the phone lately, albeit still extremely ambiguous.
Also, i just unplugged my phone from USB computer charging. It charged to 100% but when i unplugged my phone it went back down to 97%. So it's not charger related. I'll be going into tmobile tomorrow and seeing if i can say whether it's the battery or the phone by testing out a different vibrant and charging my battery in there.
Also, i am getting kinda pissed that my phone "appears" to get extremely poor reception. It goes from strong signal to nothing, but still saying tmobile in the same place.
Click to expand...
Click to collapse
I'm talking about JI6 not JI5...
My vibrant has done the same thing once. I thought it was weird. Hasn't done it since though. I really don't care about one or two ticks on the battery guage. I use battery indicator pro though because the built in battery meter sucks.
i use a flashed version of the battery status reader as well as battery indicator. And it doesn't go up to 100% unless i'm using the charger. but once it's off the charger, it drops to 97%.
geoffcorey said:
i use a flashed version of the battery status reader as well as battery indicator. And it doesn't go up to 100% unless i'm using the charger. but once it's off the charger, it drops to 97%.
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Click to collapse
im having the exact issue, ive already gone thru clockwork and wiped the batt stats n still the same problem, it says 100% charged, take it off the charger and drops down to 97%.... i was tempted to swap a battery for a dude i was unlocking his phone for (he didnt know it was uber easy lol, so i made $10 for my hard efforts) but i didnt... im calling tmobile so they can send me another one as i type..
rel500 said:
im having the exact issue, ive already gone thru clockwork and wiped the batt stats n still the same problem, it says 100% charged, take it off the charger and drops down to 97%.... i was tempted to swap a battery for a dude i was unlocking his phone for (he didnt know it was uber easy lol, so i made $10 for my hard efforts) but i didnt... im calling tmobile so they can send me another one as i type..
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Click to collapse
I went to my local tmobile store, they swapped batteries. They also told me they couldn't do anything since i was out of the 14 day exchange period. The thing is though, i bought the phone outright, and when you do that you have a 30 day return period.
But they also didn't have any vibrants in stock so i had to go to the nearest corporate store. I got there, and they were puzzled as to why i was having an issue, saying that "it lasts for the stated amount of time, so i'll most likely have to charge you a $10 restocking fee" crap. They ended up doing a 1 time courtesy exchange. I'll see how this vibrant goes. I also checked to make sure it wasn't hardware locked (it go into recovery with the volume keys).
I don't think it's a battery issue, as I've seen it quite often. Mine does this sometimes as well but it doesn't really bother me. Someone posted that there was a fix you could do using ADB from the computer, but it was a month or so ago and I'm too lazy to look for it.
gravis86 said:
I don't think it's a battery issue, as I've seen it quite often. Mine does this sometimes as well but it doesn't really bother me. Someone posted that there was a fix you could do using ADB from the computer, but it was a month or so ago and I'm too lazy to look for it.
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Click to collapse
well after swapping my battery for a new one and experiencing the same issue, i know it's not battery related. it's phone related. I want my phone to charge fully, not almost fully.
Its been doing this for a while. I'll go to check it and it's off, but the battery hasn't died. Last night it did this so my alarm didn't go off for work this am. Everything is stock on my phone. N
stock everything so please don't ask what rom/kernal/whatever ..
Any suggestions? I can't be late to work again because this phone is for ****
If you are absolutely sure that your phone is completely stock, then the problem is probably your battery. Does this only happen when the phone is not plugged in?
It does it when its on the charger too. Like I woke up this morning and found it off but it was on the charger when i found it like that. i havent flashed anything or changed any roms or kernals which is why I say its stock. otherwise people ask me what rom im using or whatever.
It could possibly be a lose battery. Generally people will notice it when there is movement to the phone i.e. shaking it or dropping it. If the phone is completely still when it randomly shuts off chance are that a lose battery is not your issue. Still its worth looking into. Most people fix a lose battery with a small piece of cardboard wedged between the battery and case.
Good luck!
Probably not a loose battery. I just had it charging for the past hour and went to check it to find it turned off. Any suggestions as to why it happens when its just sitting there charging?
My phone did the same thing, and with my wife having the same phone I was easily able to rule out battery. Since your complety stock it sounds like a problem with the phone. If your with Tmobile give them a call and see if they will replace it, they did for me.
Sent from my SGH-T959 using XDA App
My phone is already a year old tho. i think my warrenty is gone,
(At least in my case) the warranty didn't matter. I had a 100% bricked vibrant and I told them that "it just happened" and no one was the wiser. I got a replacement and all I had to pay for was shipping. So my advice, tell the T-Mobile rep: my phone is broken through no fault of my own and I want a replacement.
Edit: that stuff happened like a year ago so I don't know if that policy still applies. Hope this helps though.
I did download Load Monitor and made the settings a certain way. so far it hasnt shut off. We will see if I am late to work again tomorrow.
even some stock Samsung roms (like kb5 and ka5) lately have had the same turning off problem for me as well. i think it has to do with some of the older vibrant's when the hardware (battery) becomes charged or is depleting slowly, triggers a software issue like a discharge error forcing an emergency shut-down to prevent damage. the only thing i can recommend it to take the advice of previous posters and get a replacement or upgrade if you are nearing the end of your contract.
just a few things to consider.
Have you tried, I know this sounds odd, a drastic ROM change? Not just switching between Froyo ROMs, but moving to a Gingerbread ROM like MIUI? Could help isolate the problem if it keeps happening under a different OS.
my problem is gone now that i use custom roms. the same could help you thread starter.
Edit. i know you refer to developers as op's but do you do the same to a thread starter?
Pretty sure OP stands for "Original Poster", as in the person who started the thread. Developers start a lot of threads which is probably why you thought it referred only to developers.
Since installing Load Manager my phone hasnt shut off by itself. Seems to have fixed the problem!
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Nope.
Try pulling the battery and putting it back. Do not power up. Connect to charger and let it full charge. Disconnect charger and boot it
If it is super hot during any of that take it back.
DanManners said:
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Click to expand...
Click to collapse
I watched that video. I have NEVER seen anything like that and I have seen some weird stuff on my phone trying some weird modifications. (I have gotten massive screen tear and other stuff but that is due to the things I have done).
I would suggest returning the phone and getting a new one. I imagine that one is a lemon. You could try restoring the phone via the RUU in the shipped rom thread in the developement section but I think you should just return that one.
Unless you have messed with it aside from what you have told us (I doubt it though) I would return that one.
Easy
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
jdmba said:
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
Click to expand...
Click to collapse
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
DanManners said:
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
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Click to collapse
Just show him that video haha. That convinced me immediately. If it is really getting that hot there is a real problem and I would be getting it out of my hands ASAP.
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Mine gets fairly warm, especially when working while being plugged.
My first phone had a problem with the bezel coming apart, but it also ran warmer then the second one I have, it was always warm in my pocket, the new one isn't.
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
AtLemacks said:
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
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Click to collapse
I always leave it off, LTE really is overrated. A wonderful nicety, but I don't NEED it.
...
With total and complete respect for the immediately preceding couple of posters, I CANNOT STRESS THIS ENOUGH ... do not use tricks to cool your phone down.
You do not want to wind up on the other side of the 14 days with a phone which otherwise overheats from general use. DO NOT FOLLOW ADVICE SUCH AS TURNING OFF LTE.
Sure, if you have a working phone, and you think that will help your battery, then go for it. If you have thermal issues do NOT use bandaids.
(This has been a public service announcement).
LOL. I'm watching this very closely.
If the device isn't currently overheating turning LTE off isn't going to hurt it, lmao. They wouldn't bake in a feature that is going to make your phone melt down. Now, if you have problems CURRENTLY then you should warranty replace it. But 14 days doesn't have anything to do with it, you can call and warranty your phone anytime in the first year, 2 if you have the extended warranty. So it is NOT bad advice to turn it off if it is of no use to you. Don't scare people into killing their batteries just because they don't currently have an issue.
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
voxigenboy said:
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
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Click to collapse
Why don't you go in and calibrate the keyboard if it's off?
OP
I think you should have added a "None of the above" as a selection for your poll. would have a lot more than 2 people.
My first phone and my second phone are set up the same, both factory reset both with LTE on and the second one makes little to no heat when idle, the first was warm all the time.
zeroxg4 said:
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
Click to expand...
Click to collapse
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
DanManners said:
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
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Click to collapse
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
zeroxg4 said:
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
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Corporate allocation and stock is different than the consumer market.
Alright heres one for the experts. Plugged my phone in last night before i went to bed. Woke up and unplugged it. Phone said it was still charging. My thoughts of course were simply "awesome -_-". So proceeded to turn the phone off. Even when the phone was off, it still claimed it was charging. The cable wasn't even plugged in. So I pulled the battery and put it back in, giving me the same result. So I plugged the charger back in and unplugged it and that temporary fixed the problem. I unplugged it and then would keep hearing beeping notifications claiming i was plugging my charger in and unplugging it. Now naturally im thinking its a hardware issue and thinking it may be best to take my phone to an AT&T problem and work towards a warranty replacement. I just dont know how that works so ill have to read about it. I dont want to have to go a few days without a phone is the only thing.
If it helps im on unnamed 1.3.1 using entropys latest kernel with the blue monkey theme.
Also if anyone would like to chime in on a warranty replacement process please feel free.
Thanks in advanced XDA members.
EDIT: My phone was reading 88% and now its going up. Is currently at 91% and not plugged in.
FREAKING awesome! Perpetual energy phone.
Lol, ok, not. Does indeed sound like a usb port gone bad. Seems complaints like these are popping up more often. Must have been a few bad batches. I'd say take it back to stock and return it. Not worth worrying about total failure.
Though I'd recommend taking it to a place farther away from where you first got it, less chance of getting one from the same batch. Or ask if they have gotten a new shipment of sgsii's in.
Sent from my páhhōniē
Lol that literally made me laugh. But thanks for the reply. Planning on returning to stock and taking it back. Should i go to one of AT&T's device support centers or just go to an AT&T retailer?
EDIT: flash counter is at 1 but no "!" ...guess ill have to wait my jig to reset it to 0 before i try and do a warranty exchange?
Any place will work fine, corporate or not, as long as they have sgsii in stock. Worth calling before hand to make sure.
Nobody has yet reported being denied warranty from the flash counter being tripped. But I say better safe than sorry. Just make sure to follow the directions exactly. Some have reported their phones being really jacked up after using it. By far the minority, but nonetheless.
Sent from my páhhōniē
Update : went too a dscand they saw the same problem
. They restored my phone to what it was out of the box. The problem is currently not happening. We shall see what happens when I get home and attempt to root the phone.
Update II : got 5 minutes away from the at&t store turned the phone off, would not turn back on, went back to the At&t store and they said it was a hardware issue and they gave me a replacement
Thanks for the update. Talk about happy the phone didn't die through the night. That would have been super frustrating.
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I've been having an odd issue occasionally for the last few months with my Rezound. I'll be using the phone normally with a fair amount of charge left, and suddenly the screen will turn off and the phone will go completely unresponsive. Nothing works to turn the phone back on, including pulling the battery, holding vol down + power, and issuing a reboot command via adb. When I try to turn the phone on, I'll get a quick vibrate, like the one that usually happens when you turn the phone on, but nothing displays on the screen and there's no indication that the phone is doing anything else. In the past I've been able to leave the phone plugged in overnight and it's awake and working in the morning, but I haven't had such luck this time around. I've been sporadically able to get to the phone through adb, but it's iffy at best. Reflashing the latest RUU via adb hasn't done the trick. Has anybody else experienced this? Any thoughts or suggestions?
Phone is S-Off, I've experienced this issue with both Nil's and Newt's Sense 4.0/4.1 roms, I don't remember if I ever experienced this issue with a 3.6 rom. Just in the last week, I flashed the latest RUU (with the 2.27 HBOOT), was running one of the older RUUs prior to that.
Putts said:
I've been having an odd issue occasionally for the last few months with my Rezound. I'll be using the phone normally with a fair amount of charge left, and suddenly the screen will turn off and the phone will go completely unresponsive. Nothing works to turn the phone back on, including pulling the battery, holding vol down + power, and issuing a reboot command via adb. When I try to turn the phone on, I'll get a quick vibrate, like the one that usually happens when you turn the phone on, but nothing displays on the screen and there's no indication that the phone is doing anything else. In the past I've been able to leave the phone plugged in overnight and it's awake and working in the morning, but I haven't had such luck this time around. I've been sporadically able to get to the phone through adb, but it's iffy at best. Reflashing the latest RUU via adb hasn't done the trick. Has anybody else experienced this? Any thoughts or suggestions?
Phone is S-Off, I've experienced this issue with both Nil's and Newt's Sense 4.0/4.1 roms, I don't remember if I ever experienced this issue with a 3.6 rom. Just in the last week, I flashed the latest RUU (with the 2.27 HBOOT), was running one of the older RUUs prior to that.
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Sounds like a hardware issue, try for a warranty replacement if you have it.
Bensky91 said:
Sounds like a hardware issue, try for a warranty replacement if you have it.
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Bah, was afraid of that. I got the phone in February or March so I should still be under warranty at least. Any advice on whether I should take the phone into a Verizon store or just call their 1-800 number for tech support? Thanks.
Putts said:
Bah, was afraid of that. I got the phone in February or March so I should still be under warranty at least. Any advice on whether I should take the phone into a Verizon store or just call their 1-800 number for tech support? Thanks.
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What ever is easiest for you. If you want another one now, go to a Verizon store. If you don't mind waiting a day or two to have it shipped to your home, call the number.
mclass55 said:
What ever is easiest for you. If you want another one now, go to a Verizon store. If you don't mind waiting a day or two to have it shipped to your home, call the number.
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Thanks. Decided to go to the store today and the tech couldn't get it figured out, she was completely baffled. Apparently though, it's now their policy to not do warranty replacements on site anymore...she said that I would get one in the mail in 3-5 days. Not sure if that was just the policy at that store or across the board, but yet another reason why I'm hating Verizon more and more.
Try taking the battery out and plunging in the Rezound to a wall charger. Then wait for the orange led to light up, put the battery back in and wait 3hr, then try to boot.
darkghost568 said:
Try taking the battery out and plunging in the Rezound to a wall charger. Then wait for the orange led to light up, put the battery back in and wait 3hr, then try to boot.
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My phone just started doing something similiar. Everything was working fine one minute and the next the screen is black. The led still blinks and comes when on the charger. And the haptic feedback works, when you press hardware keys the softkeys light up like they are supposed too. I can also receive calls and answer them by guessing approximately how to swipe with a black screen. I am thinking the screen is bad, but the touching still works.
I dont want to switch phones, I want to keep my unlimited plan from verizon. I don't think I should have to pay a deductible if the hardware on my phone is bad.
ninjabeaver said:
My phone just started doing something similiar. Everything was working fine one minute and the next the screen is black. The led still blinks and comes when on the charger. And the haptic feedback works, when you press hardware keys the softkeys light up like they are supposed too. I can also receive calls and answer them by guessing approximately how to swipe with a black screen. I am thinking the screen is bad, but the touching still works.
I dont want to switch phones, I want to keep my unlimited plan from verizon. I don't think I should have to pay a deductible if the hardware on my phone is bad.
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I just had this happen to me with my Rezound. screen is very dim on boot and not on at all during operations. Haptic feedback is there, and notification sounds are being played. Did you find something that worked or am I destined for a holiday trip to get a replacement phone?
Thanks,