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I have been experiencing some issues when trying to connect and synchronise my XDA2 with my desktop and I was wondering if it was a known issue. Firstly, the XDA2 has had it's ROM updated to 1.60.50.
The problem is when I try to connect to ActiveSync 3.7.1 more often than not, it connects, user authenticates and shortly after disconnects before it even starts synching. The only time I can guarantee it will work is when I re-install ActiveSync 3.7.1 and bond the devices for the first time. Eventually I isolated it down to a problem with the XDA2:
I have two means of synchronising - with the USB cradle and via a bluetooth dongle therefore it is not a case of a faulty cradle. The USB's on my computer are USB 1.1, not the latest USB 2 but I do not see that as an issue.
After a hard reset of the XDA2 and no extra software installed, I still experience the problem so it is not a software issue, which only leaves a problem with the XDA2. There is a possibility that the user authentication fails and that is the reason it disconnects but I would expect an error message telling me so - is this the case?
So in summary, connects when re-install activesync 3.7.1 and will continue to reconnect while the computer is turned on. But after you turn the computer off and restart it, more often than not when you attempt to synchronise, it opens the port, connects, user authenticates and then suddenly stops. The signal bar changes to the connected columns and then back to the normal radio columns.
Have there been any issues like this before?
Activesync XDA II problems - a coincidence ?
I have exactly the same problem. I'm not sure exactly when it started, but I think it was about a week ago.
I've done hard resets on the XDA and tried everything I could think of, but still can't get it working. Up until about a week or so ago it was all working fine and had been for months.
Some of the things I have tried have been :
- hard reset the XDA.
- uninstall activesync 3.71, delete the activesync dir, download a fresh copy and install.
- do the above but using version 3.7
- delete partnership.
- delete the PPC device from Device Manager and start again.
- switch off AV software, firewall etc
- uninstall and re-install Outlook 2000.
- uninstall Outlook and install Outlook 2002
- Tried connecting using IR instead of USB
- Tried BT but the port sets itself up as COM10 which AS cannot see !
- numerous other things that I won't bore you with !
Nothing works. I get a brief glimmer of hope and then it packs up again.
I'm using a Toshiba Satellite Pro with XP Pro and I was at the point where I was about to back up back up my personal files and use the system restore disk on it. I was chatting to a friend this afternoon and mentioned my problem. He told me that there are a number of people in his office, all of them have XDA II's, and all of them have got this exact same problem. All of them had a working and stable Activesync until about a week or so ago and now NONE of them can get connected and have the same problems that you described.
This seems more than a coincidence to me and doesn't sound to me like an XDA problem. Could this be some Microsoft updates / patches that have screwed things up ?
BTW - the XDA seems rather useless when you can't get any software or data in or out of it !
Chris
====
I also had exactly the same problem for me.
I tried everything, nothing worked.
I had to make a hard reset then reinstall manually all the software (backup didn't solve the problem too).
Now, everything is OK,...so far!
ActiveSync problems
I think the difference is that both myself and the guy that started this thread have done hard resets and it still doesn't work.
Chris
====
I think I have found a routine whereby it seems to work (although this could be all nonsense).
Right click on the activesync icon and open it, click on Options, do nothing and close the dialog box (that part probably isn't necessary), now try to sync from the XDA2. Using a bluetooth dongle to sync, this now works everytime (so far)
I thought you had cracked it. It synchronised ok, but then dropped the connection shortly afterwards. It's now back to sitting with the spinning green wheel and the message 'Connecting ...', which never actually connects. The XDA displays a message box saying 'Communications Error', 'Cannot start communications with the desktop computer. Re-connect your device. If the problem persists, see Microsoft Activesync Help'. Which is a fat lot of good !
It's all back to where I started !
Chris
====
Okay all. Usually I don't post and just lurk around here to find the answers to my issue. This time after reading 300 posts about Activesync and the TP my problem is still not resolved.
Up until last Friday I have been able to sync the TP with my computer running WinXP via the USB connection. I sync with my exchange server OTA but use the USB connection for file transfers. My computer won't recognize that the TP is even plugged into the USB now. It still charges, but doesn't do anything else. I've rebooted the machine and TP, reinstalled Activesync on computer, unchecked the "enable advanced network functionality" box, changed USB cords, verified that I have the correct three repllog.exe values in my notification queue, and even hard reset the TP. Still no luck. I would think that it's something to do with the computer except that I plugged my Mogul in to check and it synced instantly.
Does anyone have any more ideas why the TP would not be registering as connected? You all are amazing when it comes to stuff like this, so any help would be greatly appreciated.
Thanks in advance.
uninstall the Windows Mobile-based Device from the
network adapters section of Device manager on the PC.
control panel -> system -> hardware tab -> device manager button
restart pc and plug in the phone via usb and select active sync.
also the reason this may work in your case is i have had to do this for a friend.
windows installed the general rdnis driver however each device has a different
instance installed and thus the one device can have a corrupted driver yet the
other works perfect.
i see that u used another usb cable, cuz once it happened to me that the cable would charge but vista wouldn't recognize my TP "unrecognized USB device" , until i changed my usb cable!
Well I finally just went to a friend at the Sprint store and he swapped me for another TP. The new one works perfectly with the same setup that the other wouldn't. I can only guess that somehow the USB connection on my phone failed somehow. Just wanted to post this in case anyone else may have this issue in the future. Thanks for the responses.
This problem has happened on a friends, as well as just happening to mine (about 20 minutes ago). The usual fix which seems to clear it up:
1 - Hook up phone to computer
2 - On phone, start ICS (Internet Sharing in Start -> Programs)
3 - Select PC Connection "USB" and Network Connection of any type (if Sprint stock ROM, I recommend using "Sprint")
4 - Hit the "Connect" soft-key (bottom left)
If you've never used Internet Sharing on the phone, your computer should install some drivers... Once that is completed, click the Disconnect left soft-key on the phone. Now disconnect the cable from the computer.
Close out ICS or soft-reset the phone.
Once the phone is back up, plug it in - it should work.
I don't know what is getting reset in the phone, but unless I connect with ICS, then ActiveSync will not connect whether I soft-reset or not.
The same thing happened with my phone.... I took it to the Sprint store and they even tried a hard reset. It worked once after that then again it wouldn't sync. So they just replaced mine.... It was like you said.... some malfunction in the phone itself.
Hope HTC can figure out why this is happening.
Touch pro not sync
I can sync with my Vista Laptop and my friends xp machine but not to my xp desktop. I have tried many different cables. Each time I try something new, I toggle the "enable faster data synchronation box on USB to PC on try to sync then off then try to sync.
I have tried to delete all the usb drivers and rebooted to let the computer put in a new set.
I have tried to delete all the non running programs in my device manager using view hidden files.....
I have uninstalled active sync and then reinstalled it.
I have hard reset my phone a few times to no avail.
I went and bought a blue tooth adapter so I could sync using blue tooth and this computer does not do a good job of recognizing the adapter, but it did recognize it the first time but, could not pair the two. my blue tooth adapter is now coming up as a an unknown device
when i hook up the phone this is the message i get:
USB not Recognized,
One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message....
Any ideas?
Thanks,
Kent
MCW junior member THANKS....
thanks so much, this worked for me I could not sync my tasks or calendar, once I did what you said here I did get and Error Code 67..then cannot connect saying remote party has ended this connection...whatever that means...but anyway it proceeded to start automatically resynching and walla..all of sudden my tasks and calendar were on my computer ....first time I was ever on this forum ....I shall continue reading and learning here...so appreciate your help...I love my HTC Touch Pro and have just figured out how to connect to my big screen tv with only an MP3 or the like cable...works beautifully...except picture on tv is not the clearest...I will work on perfecting that next if it is possible...
Then I want to figure out how to get the phone connected to my computer screen, just like I did to my TV...then your phone acts as a controller...it's so cool!!
Michele S
Ok I just found a solution for this, at least under Vista.
Click Start > Settings > Connections (tab)
Choose USB to PC
Once I removed the check mark next to "Enable advanced Network functionality" and clicked OK, my PC immediately saw my TP.
Hope this helps someone.
so what does the faster syc option do?
Ok so I searched the internet and found the advice to turn off the faster sync option on the phone.
After trying everything else I figured what the heck..
So it worked.
(btw windows adds a dif driver rather then the window-mobile baised device driver... )
So what does this option do? What does it point to being the problem on the computer?
Thanks,
HA>!
dashrender said:
ok i just found a solution for this, at least under vista.
Click start > settings > connections (tab)
choose usb to pc
once i removed the check mark next to "enable advanced network functionality" and clicked ok, my pc immediately saw my tp.
Hope this helps someone.
Click to expand...
Click to collapse
yeah i was having the same problem...my cpu would just recognize my phone as a mass storage device... Read your solution. And it worked... Damn i feel like a moron should have checked. Thanks!
I am having the same problem except the enable advanced network functionality option is checked and grayed out so it can't be unchecked.
I am running a 6.5 rom...
Any suggestions?
Solution solved
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
tjrmoney said:
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
Click to expand...
Click to collapse
Think of this step as telling your tp to quick boot/sync if nothing between the device and the reciving pc has changed (ie: hardware, software etc.
Enables faster syncing and quicker connection and authentication between pc and WM device. Reason for unchecking this to make it work?, by hard-reseting or changing specfic phone information you've reset specfic settings that are registerd with your pc.
i was having this problem with my sprint tp2 and tried it and worked. wish i would of learned if before reseting my computer and losing some windows i had open and the hard reset on my phone and losing all my contacts now i gotta go back to sprint store to get them again.
Works on the Touch2
I had this problem, which was driving me nuts especially as it was intermittent. I found Dashrender's advice and followed it except for turning off "Enable faster data synchronisation". Brilliant, works perfectly, thanks.
But what are HTC doing putting something in the software that fouls things up?
I knew i wasnt loosing my mind!
I have been workn on phones for a while. And have just been freakn about these same Issues Sony vio with 64bit vista. Thanks for all the tips. only took 6 hrs of pain to figure it out myself.
I have a similar problem now with my USB to PC . i have used this usb cable for many flashes but now when I plug it in, my computer doesnt recognize the usb device. also TV-Out pops up on my phone too. what is that all about? i dunno what to do
just found this thread searching for why my tp2 wouldn't sync. somehow under usb to pc i had it set to disk drive instead of active sync. checked it and works like a charm, can even see it in my computer now.
Hey,
I've had my Unlocked HTC Hero for nearly five months now with out any problems (official ROM only). Suddenly I'm having problems with the USB connection. When I plug in the USB cable I don't get any notification on the phone - at all. I don't get the option to select HTC Sync or to mount the SD card for transferring files.
Any ideas? I'd be happy to reflash, but don't have the USB connectivity!
thanks
Ugh - Just did a hard reset which wiped all the data, but did not bring back my usb connectivity. I've also tried multiple USB cables and several computers.
Hmm....
Now, I've got it to connect a couple of times. Using either a hard reset or flash the rom, then download some apps, and then the USB is recognized (but only once).
Might be worth trying a different cable if you can?
Adam
I really don't get this. Every now and then (like 1 in 50 tries) I get the notification to pop up, but most of the time it doesn't. Any one with any ideas?
Same problem here
Hello,
I have the same problem, it started happening after the Android 2.1.-update. Suddenly nothing works, i suspect is an OS problem. If you have any solution please get back on this thread. Cheers!
Did you look at the dates on this? He clearly wasn't using the 2.1 update as it was all the way back in February. I suspect you've broken the connection somehow, either the connection in your phone or in the cable.
Trust me I've searched the problem, many people have reported this in 2.1-update 1. I've tried with several computers both Windows and OS X, different cables ... etc.
i got this problem to! i cant do anything because i cant connect to my computer
I have the same problem, did you find a solution?
HI Guys,
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
I've tried using the advanced funtionality selection and without it but the same occurs.
It's not an issue for syncing as i sync using the Gmail push features so this occurs wirelessly, but the issue occurs when copying files across to the phone as it will disconnect while transferring.
Also when i put into USB storage mode it seems to freeze the computer - sometimes it doesn't and will just open up fine.
Has anyone else experienced this issue or know how to fix it - it's driving me insane...
Oh i'm using Vista X64 and Windows Mobile Device Centre if it helps.
Cheers
Paul
@paul
I've encountered an identical problem after flashing the new update UK-ROM(on xp and activesync), I managed to resolve it somehow, unfortunately I cannot remember which way... Something in activesync settings & device id, I guess...
Try other name for device id, my advice...
I use my TG01 on a Mac. Unless I plug the TG01 into a USB port on the machine directly (strictly no USB hubs, even powered ones) I get this problem, whether using Mass Storage mode (allows direct access by the Mac OS to the SD Card as normal) or ActiveSync mode (which I can connect to a 'virtual' Windows XP machine running under Parallels in a Mac Window) for those programs (Apps?) that need to be installed via ActiveSync.
May be an obvious suggestion, but have you tried different USB sockets?
Failing that, do you have Internet Connection Sharing switched on on the Windows machine? Could any Anti-Virus software be trying to block the serial ports on the TG01. Or have you any other Sync or virtual serial port drivers (Satnav, Palm, iPod etc) or similar type of sync software running that might be periodically polling the USB ports?
Time for a handset swap
paulrgod said:
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
Click to expand...
Click to collapse
I had the same problem with my first TG01. Only solution I could find was to get Orange to swap the handset for another one.
I do think that it's a hardware problem as (1) my replacement handset never displayed this problem, despite having the exact same software/configuration and (2) an internet search on this problem showed at least one other user resolving it with a handset replacement.
Thanks for the suggestions guys - checked Virus scanner and Firewall but the same is occuring.
Looks like i'll have to give Orange a call.
Will they swap it for a new one or will it be a refurb? And how long does it take?
Also i am a contract customer but bought this phone on PAYG and just swapped the sim over - will they still be ok with replacing it?
Well i recieved my replacement this morning and have another replacement coming tomorrow.
The replacement was scratched and scuffed on all its corners, it looked like it had been dropped and one of the corners is coming apart.
The first call i made, the other person said they could only hear screeching like bad feedback between mic/speakers.
Not happy.... Let's see what the next replacement is like..
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
jeams said:
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
Click to expand...
Click to collapse
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
paulrgod said:
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
Click to expand...
Click to collapse
Well that's not very fair!! I always keep a screen protector on and only keep my phone in an empty pocket so if I simply put a cloth over it, I could pass it off as brand new! Now what happens if I need a replacement? I would expct to receive one in the same condition as mine Did you have to send the original first or did they send you a replacement and then you send yours back?
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
qasi said:
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
Click to expand...
Click to collapse
Yes, It's very annoying, I've been using Windows mobiles for ages and never have had this problem before. On TG01 with WM6.1 and WM6.5 as well, Active Sync cuts the connection after few minutes, randomly.
I've tested different programs to connect TG01 with PC like Pocket Controller (different revisions) without success. That's something related to TG01, because I have a Xda Flame and I can connect perfectly and indefinitely with it (I use XP Professional and ActiveSync 4.5.0) .
The only roundabout that I've found is connecting to PC towards Wifi instead of towards USB port (TCP/IP Connection). With Pocket Controller I can see my TG01 on the PC screen an edit text, interchange files, perfectly even if my device is in another room....
This is an issue that should be fixed with a coocked ROM ( but perhaps it's related to a hardware problem.. who knows?)
Cheers
If you are using vista or win 7 set up to your phone the "usb mode" at "activesync mode" without checking the "enable advanced.....".
Plug your phone to the usb port and go to the "device manager" of your pc, look where it says "mobile devices" click on it and at "microsoft usb sync"
do right click with your mouse and select uninstall driver. Your driver will be uninstall and after this will be reinstall alone.
To the new driver right click with mouse and select update driver, after a while it will give you the message that no updates found.
Close it leave to pass 2-3 minutes and go run "windows update" with your phone pluged on pc (don't unplug the phone on all the steps),
you'll see that is an update about 11mb (if you haven't allready install it) both for pc and phone. Your phone will be connect but maybe in future have the same problem,
in this case you uninstall and reinstall the driver from device manager and will be connect.
Now if you want to transfer files from pc to phone is better to set the "usb mode" of your phone at "mass storage mode" and transfer them at sd card.
Hello,
I experience a very weird problem with my HD2.
When I want to connect my HD2 to pc then my pc (and other pc's) doesn't recognize my phone, nothing happens. Also my phone isn't giving me the option between "Activesync" "Disk drive" or "Internet sharing". (Altough the option to ask it on connection is turned on under settings). So not an active sync problem I guess. The usb doesn't seems dead because it still charges, on my HD2 the power sign comes up when I connect the usb to pc and the led is on. When I pull it out then the led goes off and the power sign dissapears. But no "data" connection is possible anymore.
Is something broken in my registry? I tried soft resetting several times.
No hard reset yet but I am waiting to do this, maybe someone here knows the answer.
I started experience the problem after I used Tomtom last week ( i used it alot already) . I experienced a problem that my HD2 was stuck in "Carkit mode" thus when someone called me he flipped the screen and putted speaker on. Even when I set it off under settings it. Navipanel was also turned on. I downloaded the hotfix from HTC for Navipanel and now that problem is gone. My phone is again in normal mode when I call or receive calls. BUT the usb data connection doesn't seems to be working anymore .
Someone here knows the magic answer ?
Can you post the Radio version and ROM version you are using?
ROM version : 1.66.405.2 (76641) WWE
Radio version : 2.06.51.07
Have you ever changed the ROM on your device or is all still origional as you got it from the store?
If origional:
1) bring it back for repair, since its not your fault
2) or install HSPL change your radio and rom
I would just send it for repair when that happens. Specially when its in origional state.
I had this problem once but at the moment i connected the phone through a USB Hub
No it is the official upgrade rom from htc site.
Phone is acting weird also.
Everytime someone is calling it puts the speaker on .
Maybe I try a hard reset for this "fkd up" software?
Would this help?
Hmm did a hard reset and the problem persists.
No usb data connection.
Speaker turns to loud when someone is calling me.
Screen flips sometimes.
Guess it is a hardware problem.
Going to turn it in.
Although I completely agree that your unit is probably on the fritz, take into account that the MicroUSB cable can be the problem as well when it comes to connecting to your pc. I bought some Ebay cables and my phone wouldn't connect properly with those. Charging was no problem.
Yes it is on the fritz i guess.
The problems started suddenly and I also tried another usb cable who was also working fine before.
I managed to get connection yesterday just once after pushing it in the phone and moving it a bit. So I guess the usb input is broken or the motherboard. Guess it is the motherboard because of the other weird problems (when want to call someone the screen turns vertically and puts the speaker on), also when i got called. And this after a fresh hard reset.
Hope they will replace the unit without a hassle.