Hey, I was wondering if anyone knows how to make the sprint touch pro compatible to a work account? I contacted the people that handle the work email accounts and they said my phone isn't a supported device but the blackberry is so I thought there might be a way to make it so I can get my work email. Also, how do I go about removing my hotmail account from my email, I have tried but not had luck. If this is easy, I apologize in advance but I am new to all of this.
Have you tried Blackberry Connect?
I have and I absolutely can not get it to work on Sprint.
Anyone been able to get Blackberry Connect software to work on a Sprint TP?
I have tried everything available at http://www.sems.org/entry.asp?ENTRY_ID=276 and several versions that are not there as well. Someone has go to be able to solve this issue...
groffnuts said:
Hey, I was wondering if anyone knows how to make the sprint touch pro compatible to a work account? I contacted the people that handle the work email accounts and they said my phone isn't a supported device but the blackberry is so I thought there might be a way to make it so I can get my work email. Also, how do I go about removing my hotmail account from my email, I have tried but not had luck. If this is easy, I apologize in advance but I am new to all of this.
Click to expand...
Click to collapse
By work e-mail are you referring to an Exchange Server? If so, all you have to do is set up the e-mail account via Active Sync (on your device, not the PC). You will need certain information such as Username, Password, Domain (Name of the server), and server address (ie webmail.yourcompany.com).
I have never tried BB Connect, but it can't hurt to try it out.
Good luck!
egzthunder1 said:
By work e-mail are you referring to an Exchange Server? If so, all you have to do is set up the e-mail account via Active Sync (on your device, not the PC). You will need certain information such as Username, Password, Domain (Name of the server), and server address (ie webmail.yourcompany.com).
I have never tried BB Connect, but it can't hurt to try it out.
Good luck!
Click to expand...
Click to collapse
Some companies, like mine unfortunately, fall for the Blackberry Enterprise Server propaganda and opt to manually disable the OTA Exchange Server connection and instead force all mobile devices to connect through BES... The big problem is that Blackberry devices suck, as recognized by Blackberry, for which they created Blackberry Connect Software so that your WinMo phone can connect to BES. My problem is that Sprint will not allow me to add Blackberry Service to my WinMo phone... So I am trying to find out if anyone knows a way around this? I am sure there are some Sprint pros here.
maskedlion said:
Some companies, like mine unfortunately, fall for the Blackberry Enterprise Server propaganda and opt to manually disable the OTA Exchange Server connection and instead force all mobile devices to connect through BES... The big problem is that Blackberry devices suck, as recognized by Blackberry, for which they created Blackberry Connect Software so that your WinMo phone can connect to BES. My problem is that Sprint will not allow me to add Blackberry Service to my WinMo phone... So I am trying to find out if anyone knows a way around this? I am sure there are some Sprint pros here.
Click to expand...
Click to collapse
Just ask your IT department to set you up for pop3 or IMAP.
A company that disables OTA Exchange server access and forces Blackberry would never go for IMAP or POP....
maskedlion said:
A company that disables OTA Exchange server access and forces Blackberry would never go for IMAP or POP....
Click to expand...
Click to collapse
Not true, I know firsthand... Besides, it wouldn't hurt to ask them.
Can you access your Exchange server via the web? If you can access owa.<yourcompanyname>.com to get your email via a browser then you can setup Active Sync on your device.
I am using my Sprint Touch Pro to get my Exchange mail/appts/tasks. Our official policy is that only BB are supported but it doesn't necessary mean that you can't use it. What I had to do was install a couple of certs to allow syncronization but you may not need to - depending on what CA your company is using.
gorby911 said:
Can you access your Exchange server via the web? If you can access owa.<yourcompanyname>.com to get your email via a browser then you can setup Active Sync on your device.
I am using my Sprint Touch Pro to get my Exchange mail/appts/tasks. Our official policy is that only BB are supported but it doesn't necessary mean that you can't use it. What I had to do was install a couple of certs to allow syncronization but you may not need to - depending on what CA your company is using.
Click to expand...
Click to collapse
I do have access to owa.mycompany.com, I have grabbed the cert from this site and attempted to connect this way, however, there is no documentation out there for how to do this, so I may have done it incorrectly. Can you detail how you did this?
maskedlion said:
I do have access to owa.mycompany.com, I have grabbed the cert from this site and attempted to connect this way, however, there is no documentation out there for how to do this, so I may have done it incorrectly. Can you detail how you did this?
Click to expand...
Click to collapse
PM me your owa.<yourcompany>.com address (if you are not comfortable with posting it here) and I will take a look at the certs information that your company is using and walk you through it. If you can access owa site, you should be able to sync with no issues.
System SEVEN
I had the same issue, unable to connect my Sprint Touch Pro to my company Exchange server. The IT department wouldn't budge on granting me access.
I now use System SEVEN 'Out of Office' since January and haven't looked back; It works perfectly for me and syncs everything. Check it out at www.seven.com.
what do i need to do to set up my work email on my touch pro... and where do i get the correct certs from?.
bump... i still need help w/ this! anyone please?
Can you tell me what error are you getting when you set up your exchange sync?
Edit: If your error with missing certificates, then by looking at your owa site I can tell that you need to have these public certificates installed: click here to download
Download the file above, unzip it and you will see three verisign certs. Copy them onto your phone and click on each to install them. Try to sync to your server and let me know what happens.
Related
One thing that I didn't like about Sprint is that it didn't offer a desktop redirector software for e-mail. In my case, my company uses MS Exchange, but doesn't have OWA setup for my phone to be able to sync. Alltel and ATT I know for sure have desktop redirector software, not sure what ATT calls it but Alltel calls it "Office Sync". It basically just redirects your Exchange features (email, calander, tasks, ect) to your phone.
I have no idea how long Seven has had their beta program open, but I recently found it and it works great. So if anyone else was in my boat, have fun with this. Here is the link.
http://community.seven.com/main.php
cforster said:
One thing that I didn't like about Sprint is that it didn't offer a desktop redirector software for e-mail. In my case, my company uses MS Exchange, but doesn't have OWA setup for my phone to be able to sync. Alltel and ATT I know for sure have desktop redirector software, not sure what ATT calls it but Alltel calls it "Office Sync". It basically just redirects your Exchange features (email, calander, tasks, ect) to your phone.
I have no idea how long Seven has had their beta program open, but I recently found it and it works great. So if anyone else was in my boat, have fun with this. Here is the link.
http://community.seven.com/main.php
Click to expand...
Click to collapse
I was in the same boat as you, I came from Verizon Wireless where I was using their Wireless Sync program on my desktop since my company does not allow me to go directly to our Exchange servers. I thought when I went over to Sprint they would have a comparable application - I didn't do my homework very well. I was not so worried about losing wireless sync for calendar, tasks, and notes, ActiveSync when I get the chance is fine. Email was another thing. My solution, which was not so elagant, was to setup a server based rule to redirect all email out to my personal pop3 email account which I setup especially for this purpose using the same name as work, just a different @ address. This insures that my email responses contain a from address as close as possible to my work address.
That having been said, you are the first person who has proposed anything similar to VZ Wireless Sync. I am anxious to try this out but am sceptical about using beta software. I will investigate the company you provided with caution. Any additional insights would greatly be appreciated. Thanks again for a least giving hope....
Try mail2web.com.
Just forward your mail there.
They are a free exchange service.
trwm said:
I was in the same boat as you, I came from Verizon Wireless where I was using their Wireless Sync program on my desktop since my company does not allow me to go directly to our Exchange servers. I thought when I went over to Sprint they would have a comparable application - I didn't do my homework very well. I was not so worried about losing wireless sync for calendar, tasks, and notes, ActiveSync when I get the chance is fine. Email was another thing. My solution, which was not so elagant, was to setup a server based rule to redirect all email out to my personal pop3 email account which I setup especially for this purpose using the same name as work, just a different @ address. This insures that my email responses contain a from address as close as possible to my work address.
That having been said, you are the first person who has proposed anything similar to VZ Wireless Sync. I am anxious to try this out but am sceptical about using beta software. I will investigate the company you provided with caution. Any additional insights would greatly be appreciated. Thanks again for a least giving hope....
Click to expand...
Click to collapse
Let me know what you think. This solution was perfect for me, no problems at all, works great all the time.
OK so I have setup activesync on several windows mobile handsets however I am unable to do so on my hero. I am using the same credentials and even if I switch back to my treo I can set up activesync fine!!
The error I am getting is "Failed to connect to the exchange server. Please check Exchange server settings."
It is also worth mentioning that it I can browse to the OWA web page from the handset.
I am pulling my hair out on this one so any help would be appreciated.
Activesync
Activesync is for windows....not android
the sync software is on your sd card...if your orange
or you can find it here
http://www.htc.com/hero/m/en/downloads/htcsync.html
if i have read your question wrong...forgive me
liamhere said:
Activesync is for windows....not android
the sync software is on your sd card...if your orange
or you can find it here
http://www.htc.com/hero/m/en/downloads/htcsync.html
if i have read your question wrong...forgive me
Click to expand...
Click to collapse
Hi I have the hero in front of me now and I can assure you the option I am trying to use is 'Activesync'. I think HTC have licensed it for the hero...
i don't think they have, i think it's just some bastardised thing they've knocked up themselves, but i could be wrong.
one thing to check though is because the hero does not support all the security policies that windows mobile does, some exchange servers simply won't let it connect.
If the exchange server forces a password on the device, you're S.O.L it seems. or at least, i can't get them working with password enforcing servers....
rhedgehog said:
i don't think they have, i think it's just some bastardised thing they've knocked up themselves, but i could be wrong.
one thing to check though is because the hero does not support all the security policies that windows mobile does, some exchange servers simply won't let it connect.
If the exchange server forces a password on the device, you're S.O.L it seems. or at least, i can't get them working with password enforcing servers....
Click to expand...
Click to collapse
Its my own exchange server and it does not enforce passwords. Also I can switch back to any WM device and all syncs fine.
Has anyone actually got it working with exchange 2003? I have a feeling it may be 2007 only...
ok cracked it. It wont allow you to sync with a user name that has a space in it. Ie. 'FirstName Lastname' will not work. I have had to change my user name now to be 'FirstNameLastNAME' hope that helps somebody!!
s4vva said:
ok cracked it. It wont allow you to sync with a user name that has a space in it. Ie. 'FirstName Lastname' will not work. I have had to change my user name now to be 'FirstNameLastNAME' hope that helps somebody!!
Click to expand...
Click to collapse
Have the same problem as you, before i read youre findings...but:
When i try to pull the trick you mention, the phone now tries to connect to the server, but after verifiing account information... it halts at "Authentication failed. Please verify user/pass bla bla"
You are not saying that my AD credentials on my PC also has to be FirstNameLastNAME?
/Psudo
yes, i believe he is.
You actually have to change your username, not just not remove the space on the device.
From how i understand EAS to work, you would indeed have to change your username in AD as well (but check first, i'm far from an Exchange admin!)
What I did was change my username in the Active Directory. You will also need to change your username on anything that accesses the server (Outlook RPC, laptops pc's etc.)
Hope that helps.
s4vva said:
What I did was change my username in the Active Directory. You will also need to change your username on anything that accesses the server (Outlook RPC, laptops pc's etc.)
Hope that helps.
Click to expand...
Click to collapse
Yup it helps, but maybe not what was intended nor expected from HTC/Android dev. Hopefully a fix will be out soon.
/Psudo
Hey guys-
I had been using TouchDown Exchange to access my work email. When I first got android I asked my IT department if they could set it up for me but they replied that they "don't support Android, and because there are so many different android phones, they probably wouldn't ever support". Anyways, I found I could use the web-exchange server (http://xxx.xxxxxxxx.com/exchange/) as my domain on the android app and it would end up sync'ing my email to my phone.
I guess they eventually found out I was doing this somehow and they blocked it. They do support the iPhone, though, and through a coworker I was able to get the server and domain that they use.
Is there anyway I can trick the server into thinking I'm using an iPhone so it will allow me to connect and sync? I tried using the "ActiveSync Device String" and setting it to "iPhone" before connecting to the server, but that didn't work. I don't know much about exchange servers if you couldn't tell, but is there a way they can authorize only certain users to connect? Could I potentially borrow my girlfriends iphone, have them set it up on her device, and then once I get the login permissions, switch the info over to my fascinate?
Sorry to any IT administrators out there, I bet this post will annoy you haha. I just want to have email on my phone because I hate walking into work in the morning and getting blindsided by an email that was sent to me at 2am.
Thanks in advance for your help guys.
Our IT department also has a "no android" policy but I figured out that if I left the Domain blank and used the Webmail url as the Exchange server address everything would sync perfectly. I started out using Touchdown but dropped it for the stock email client.
They specifically denied your phone from syncing via ActiveSync? Even with Touchdown, which more fully supports the ActiveSync protocol than even the iPhone? Sounds like your IT guys are morons. I can fully understand not wanting to support Android phones because of all the variances. I know, because I work for an ASP hosting company that does just that. But really, if they wont support Touchdown, they're just shooting themselves in the foot, because that app will work the sane no matter what Android phone it's installed on, meaning you will have a standardized mail platform for Android that supports any and all necessary security features, including full encryption of the local mail database and any data it stores on the SD card.
I don't know if you'll get anywhere with it, but I would recommend showing the the feature list for Touchdown, including the security features, and ask them to support that one app. If you make the case that they only need to support one app for any Android phone, they should be willing to work with you on that.
Besides, every serious corporate user should be using Touchdown anyway. The stock mail client, no matter what Android phone you have, is lacking some of the most basic features, is buggy,and is essentially useless. And if days encryption is required, you're out of luck with the stock clients. Exchange syncing is really an afterthought by Google, and until they make enterprise features and data security a primary focus, things wont get any better.
Sent from XDA Premium on my Super Clean Fascinate
Oh, and btw, I'm not an expert on the matter, but I know that mobile device syncing can be disabled on a per-user basis. What I'm not sure about is if it can actually allow only certain devices to connect or not.
Sent from XDA Premium on my Super Clean Fascinate
SGH-i777 running CM 7.1.0 on Android 2.3.7. Carrier is obviously AT&T.
I can't for the life of me figure out how to add my Exchange account to the stock e-mail program. I've tried:
* Countless variations of server, domain, and username settings. I've followed this guide **can't post link** and several other guides. I do have access to my company's server information, and while I'm not sure which server is actually being used, I've tried them *all*, several times, and gotten nowhere. With a WiFI connection (no firewall) and just 3G data, signed in or signed out of Outlook Anywhere. No luck, just "Unable to open connection to server".
* K-9 connected to my account, but I was unable to see any e-mails - none would load, even when I had it force check. So I uninstalled it (would rather use the stock app anyway).
Is this a problem with my signal? I read that someone got help from their carrier - they made a custom APN, but that was in another country so I'm a bit skeptical. Can't call Samsung (it's Sunday) and their website offers no help. It's possible my IT doesn't allow phones to read mail, but that's highly unlikely - we've got lots of employees in the field, so this seems like common sense.
I did a lot of digging and this might be an old issue, but it gets pretty technical and I'm obviously a n00b.
What am I missing here???? PLEASE fill me in - I've put hours into this!!
It's quite possible that your IT group who manages your Exchange environment isn't allowing non-approved devices to connect. Typically these are security-certificate based and/or mandatory VPN requirements. I would suggest asking your Exchange administrator in your IT department about this policy.
Under Domain/username, did you try putting the "\" in front of your username? To configure mine I did this and had to use the host name as the Exchange server. Some things to try anyway if you haven't already.
Also ran into issues setting up under a public wifi at work, had to use the ATT network to make it connect for some reason.
I have my work exchange account set up.
Are you making sure to connect to the external exchange server (sometimes different from internal)?
Have you asked your administrator for exchange login details (my IT dept sent out a company-wide email once with those details)?
You might have to type the server name in manually if it doesn't auto-detect (the case with my work email).
Now, my work isn't as strict, but as the previous poster said; you're exchange server might not allow unauthorized devices to connect. In which case you'll have to contact your IT dept.
They may have simply blocked all android devices (until recently didn't support hardware encryption, and spoofed exchange permissions). If that's true, educate them.
The server name may be a link rather than a server name. Ours is mibile.XXXXX.com for example.
probably related to your company's settings. I run my own exchange server and got it sync'd fine with the current cyanogen nightly
I had problems with the stock email and our ms exchange server. I could set it up, but after a while it stopped syncing and I could never really get it back to work. I switched to Touchdown, and after a little trial and error with setup, it's working fine for me. There is a trial version for 30 days or so that you could give a shot. Happy to give you some pointers.
AtlanM87 said:
I had problems with the stock email and our ms exchange server. I could set it up, but after a while it stopped syncing and I could never really get it back to work. I switched to Touchdown, and after a little trial and error with setup, it's working fine for me. There is a trial version for 30 days or so that you could give a shot. Happy to give you some pointers.
Click to expand...
Click to collapse
+1 for touchdown. I've been using it for about a year. It's far superior to any exchange solution the Google offers. I only wish it would populate Google calendar as it does the Google contacts. The UI is getting dated as well. I wish they would come out with a cosmetic update or theme capability.
Sent from my SGH-I777 using xda premium
So the company i work for has an Exchange (outlook) email server. I was trying to get my work emails sent to my phone but have had no luck. I just got off of the phone with At&t and they told me i need to upgrade my data plan to the Enterprise plan... I asked her what the difference between the both are , and she says " You get 1g more and you can have work emails sent to your phone." She couldnt tell me what you get other than the 1g of data... so has anyone linked their outlook account to their phone? ive searched the all mighty google and nothing leads to a solution.
You don't need enterprise plan. You should talk to your IT guys and see if ActiveSync is enabled on the Exchange server. It is required for stock email using Exchange.
Tdiliplane said:
So the company i work for has an Exchange (outlook) email server. I was trying to get my work emails sent to my phone but have had no luck. I just got off of the phone with At&t and they told me i need to upgrade my data plan to the Enterprise plan... I asked her what the difference between the both are , and she says " You get 1g more and you can have work emails sent to your phone." She couldnt tell me what you get other than the 1g of data... so has anyone linked their outlook account to their phone? ive searched the all mighty google and nothing leads to a solution.
Click to expand...
Click to collapse
Agreed you don't need an enterprise plan. I was able to get my work emails on my phone with out that plan. You just need to get some details from your IT department to get it setup on your phone.
elherr said:
You don't need enterprise plan. You should talk to your IT guys and see if ActiveSync is enabled on the Exchange server. It is required for stock email using Exchange.
Click to expand...
Click to collapse
The it department said that if it isnt a company phone i cant get my emails through it but again no one is giving me specifics as to why. They are making the switch from blackberrys to iphones, so if an iphone can get the emails should i be able to set something up?
edit* so i called and he told me that it is possible for me to get my emails, but that it wasnt supported by them so they couldnt give me any instructions. so i put the mailbox server name where it should go and then domain/username and password, tick use ssl and it says Checking incoming server settings... and for about 2 mins it shows this and then it says couldnt open connection to server... and also they said that ActiveSync IS enabled
Tdiliplane said:
The it department said that if it isnt a company phone i cant get my emails through it but again no one is giving me specifics as to why. They are making the switch from blackberrys to iphones, so if an iphone can get the emails should i be able to set something up?
Click to expand...
Click to collapse
Again, you should try to get details from your IT department such as domain, username, server, etc. That information for iPhones should also work for Android. The IT department at my old employer (News Corp / Fox Media, so not some dinky fly by night company) had a "how to get email on your iPhone/Android" faq. You definitely don't need to change anything on AT&T's end.
posted via my tapatalking Mandroid
ThierryXN said:
Again, you should try to get details from your IT department such as domain, username, server, etc. That information for iPhones should also work for Android. The IT department at my old employer (News Corp / Fox Media, so not some dinky fly by night company) had a "how to get email on your iPhone/Android" faq. You definitely don't need to change anything on AT&T's end.
posted via my tapatalking Mandroid
Click to expand...
Click to collapse
i hear you, halliburton has to make everything as complicated as possible i guess. i actually have all the info in my email client (domain, username, server, etc.) the it guy told me in his best english what to use (Mailbox server name, domain/username) but for some reason it will not connect to it...
* i even tried using the client access server name in the others place and it still wont connect...
ThierryXN said:
Again, you should try to get details from your IT department such as domain, username, server, etc. That information for iPhones should also work for Android. The IT department at my old employer (News Corp / Fox Media, so not some dinky fly by night company) had a "how to get email on your iPhone/Android" faq. You definitely don't need to change anything on AT&T's end.
posted via my tapatalking Mandroid
Click to expand...
Click to collapse
True, but I believe that the OP said the IT department won't divulge the info needed to set up email from their server. I had the same situation. My office will only allow it if it's iPhone. I got the same "not suported" bs that the OP got from his. I resorted to using the office's webmail access if I need to get in, and having certain emails automatically forwarded via filters. Royal pain. I also told them that if anyone ever needed to urgently contact me by email and I was out of the office, that it's on their heads.
It looks like the company (Halliburton) has a website you can go to to check your mail. Try using "whmail.halliburton.com" or "owa.halliburton.com" as the server address. Also make sure you put the user name as "halliburton.com/user".
moorecomp
AT&T Samsung Galaxy SII
SGH-I777
ShoStock2-v3.1.2
UCKJ4 modem
xhepera said:
True, but I believe that the OP said the IT department won't divulge the info needed to set up email from their server. I had the same situation. My office will only allow it if it's iPhone. I got the same "not suported" bs that the OP got from his.
Click to expand...
Click to collapse
Yeah, I was mostly confirming that this is an IT issue and not something that he should change his AT&T account for.
posted via my tapatalking Mandroid
moorecomp said:
It looks like the company (Halliburton) has a website you can go to to check your mail. Try using "whmail.halliburton.com" as the server address. Also make sure you put the user name as "halliburton.com/user".
moorecomp
AT&T Samsung Galaxy SII
SGH-I777
ShoStock2-v3.1
UCKJ4 modem
Click to expand...
Click to collapse
My company has also said that they do not support Android but by using the web mail address for my online web access as the server I was able to get it to work.
Tdiliplane said:
The it department said that if it isnt a company phone i cant get my emails through it but again no one is giving me specifics as to why. They are making the switch from blackberrys to iphones, so if an iphone can get the emails should i be able to set something up?
edit* so i called and he told me that it is possible for me to get my emails, but that it wasnt supported by them so they couldnt give me any instructions. so i put the mailbox server name where it should go and then domain/username and password, tick use ssl and it says Checking incoming server settings... and for about 2 mins it shows this and then it says couldnt open connection to server... and also they said that ActiveSync IS enabled
Click to expand...
Click to collapse
Hmmm. Do they have iPhone users working already or are they still in the planning stages? My company was using Blackberry phones in conjunction with Blackberry Enterprise Server (BES) and turned off ActiveSync. BES acts as mail relay between Exchange and phone.
A few months ago our company allowed us to use our own phones and turned ActiveSync back on. Good thing -- I was ready to destroy my POS Blackberry.
If Outlook Web Access (OWA) is enabled you could always try Touchdown app on Google Play. I've heard good things about it but it is a bit pricey.
and using touchdown i get this
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
it seems like it doesnt recognize the server address, but this is the one he gave me...
edit... so i got it to work using the OWA host name. WOOOHOOO thanks!
Tubifex said:
My company has also said that they do not support Android but by using the web mail address for my online web access as the server I was able to get it to work.
Click to expand...
Click to collapse
Well, I'm able to access the actual web mail interface, but are you saying that you can actually connect to the Exchange server by doing that? Does mail actually get pushed to you? Or is mail able to be synced?
xhepera said:
Well, I'm able to access the actual web mail interface, but are you saying that you can actually connect to the Exchange server by doing that? Does mail actually get pushed to you? Or is mail able to be synced?
Click to expand...
Click to collapse
My Exchange server uses the same name & IP address for OWA and ActiveSync. YMMV.
You will not get push email if you are using Touchdown with OWA.
xhepera said:
Well, I'm able to access the actual web mail interface, but are you saying that you can actually connect to the Exchange server by doing that? Does mail actually get pushed to you? Or is mail able to be synced?
Click to expand...
Click to collapse
That is how I have mine configured and push works great.
moorecomp
AT&T Samsung Galaxy SII
SGH-I777
ShoStock2-v3.1.2
UCKJ4 modem
moorecomp said:
That is how I have mine configured and push works great.
Click to expand...
Click to collapse
Technically, true 'push' email with Exchange requires ActiveSync. OWA is not the same -- polling is required. Nitrodesk Touchdown document addresses this on pages 21 & 22.
http://www.nitrodesk.com/tddownloads/tdstartup.pdf
As a side note, Exchange OWA has a cool feature allowing you to log phone ActiveSync transactions for troubleshooting. Go to 'Options' in OWA (upper right hand corner of browser in Exchange 2010), and select 'See all options...'. You'll get a new page displayed with 'Phone' option on left panel. This will display all mobile deivices associated with your Exchange account. Wipe the device remotely, log email transations, etc. Fun stuff. Note that this is ONLY if you are using ActiveSync.
For all you experiencing issues with activesync
Go into your OWA ECP in your web browser and clear your list of past syncing devices it may help alleviate the can not open a connection to server issue in android. I know it sounds odd but it works for me occasionally to get my device syncing with my personal exchange server I run and manage.
Also if your company is using Activesync and iPhones are connecting your android phone shouldn't have a issue. Many companies use autodiscover also so upon typing in your e-mail into the e-mail app it should discover your settings. Also a helpful tool is located at: http://testexchangeconnectivity.com which may help get you connected.
Sent from my SGH-I777 using xda app-developers app
elherr said:
Technically, true 'push' email with Exchange requires ActiveSync. OWA is not the same -- polling is required. Nitrodesk Touchdown document addresses this on pages 21 & 22.
http://www.nitrodesk.com/tddownloads/tdstartup.pdf <snip>
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Yes, "True" push. We use Activesync. The server address for setting up the Exchange/Activesync account on a phone is "owa.company.com". The OWA website to check mail is different, (http://owa.company.com). It is all the same server, just accessing different services that are running on the box. In this case the user was able to get it working by using owa.halliburton.com as his server address.
moorecomp
AT&T Samsung Galaxy SII
SGH-I777
ShoStock2-v3.1.2
UCKJ4 modem
moorecomp said:
Yes, "True" push. We use Activesync. The server address for setting up the Exchange/Activesync account on a phone is "owa.company.com". The OWA website to check mail is different, (http://owa.company.com). It is all the same server, just accessing different services that are running on the box. In this case the user was able to get it working by using owa.halliburton.com as his server address.
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Ah. My bad. Thought you were NOT using ActiveSync.
Yes indeed, ActiveSync and OWA are provided on the same host in a typical configuration.
hey guys thanks alot for the help, i wish i would have known all this info before i bought the touchdown app, now my pockets are 20$ lighter lol