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Hey, I was wondering if anyone knows how to make the sprint touch pro compatible to a work account? I contacted the people that handle the work email accounts and they said my phone isn't a supported device but the blackberry is so I thought there might be a way to make it so I can get my work email. Also, how do I go about removing my hotmail account from my email, I have tried but not had luck. If this is easy, I apologize in advance but I am new to all of this.
Have you tried Blackberry Connect?
I have and I absolutely can not get it to work on Sprint.
Anyone been able to get Blackberry Connect software to work on a Sprint TP?
I have tried everything available at http://www.sems.org/entry.asp?ENTRY_ID=276 and several versions that are not there as well. Someone has go to be able to solve this issue...
groffnuts said:
Hey, I was wondering if anyone knows how to make the sprint touch pro compatible to a work account? I contacted the people that handle the work email accounts and they said my phone isn't a supported device but the blackberry is so I thought there might be a way to make it so I can get my work email. Also, how do I go about removing my hotmail account from my email, I have tried but not had luck. If this is easy, I apologize in advance but I am new to all of this.
Click to expand...
Click to collapse
By work e-mail are you referring to an Exchange Server? If so, all you have to do is set up the e-mail account via Active Sync (on your device, not the PC). You will need certain information such as Username, Password, Domain (Name of the server), and server address (ie webmail.yourcompany.com).
I have never tried BB Connect, but it can't hurt to try it out.
Good luck!
egzthunder1 said:
By work e-mail are you referring to an Exchange Server? If so, all you have to do is set up the e-mail account via Active Sync (on your device, not the PC). You will need certain information such as Username, Password, Domain (Name of the server), and server address (ie webmail.yourcompany.com).
I have never tried BB Connect, but it can't hurt to try it out.
Good luck!
Click to expand...
Click to collapse
Some companies, like mine unfortunately, fall for the Blackberry Enterprise Server propaganda and opt to manually disable the OTA Exchange Server connection and instead force all mobile devices to connect through BES... The big problem is that Blackberry devices suck, as recognized by Blackberry, for which they created Blackberry Connect Software so that your WinMo phone can connect to BES. My problem is that Sprint will not allow me to add Blackberry Service to my WinMo phone... So I am trying to find out if anyone knows a way around this? I am sure there are some Sprint pros here.
maskedlion said:
Some companies, like mine unfortunately, fall for the Blackberry Enterprise Server propaganda and opt to manually disable the OTA Exchange Server connection and instead force all mobile devices to connect through BES... The big problem is that Blackberry devices suck, as recognized by Blackberry, for which they created Blackberry Connect Software so that your WinMo phone can connect to BES. My problem is that Sprint will not allow me to add Blackberry Service to my WinMo phone... So I am trying to find out if anyone knows a way around this? I am sure there are some Sprint pros here.
Click to expand...
Click to collapse
Just ask your IT department to set you up for pop3 or IMAP.
A company that disables OTA Exchange server access and forces Blackberry would never go for IMAP or POP....
maskedlion said:
A company that disables OTA Exchange server access and forces Blackberry would never go for IMAP or POP....
Click to expand...
Click to collapse
Not true, I know firsthand... Besides, it wouldn't hurt to ask them.
Can you access your Exchange server via the web? If you can access owa.<yourcompanyname>.com to get your email via a browser then you can setup Active Sync on your device.
I am using my Sprint Touch Pro to get my Exchange mail/appts/tasks. Our official policy is that only BB are supported but it doesn't necessary mean that you can't use it. What I had to do was install a couple of certs to allow syncronization but you may not need to - depending on what CA your company is using.
gorby911 said:
Can you access your Exchange server via the web? If you can access owa.<yourcompanyname>.com to get your email via a browser then you can setup Active Sync on your device.
I am using my Sprint Touch Pro to get my Exchange mail/appts/tasks. Our official policy is that only BB are supported but it doesn't necessary mean that you can't use it. What I had to do was install a couple of certs to allow syncronization but you may not need to - depending on what CA your company is using.
Click to expand...
Click to collapse
I do have access to owa.mycompany.com, I have grabbed the cert from this site and attempted to connect this way, however, there is no documentation out there for how to do this, so I may have done it incorrectly. Can you detail how you did this?
maskedlion said:
I do have access to owa.mycompany.com, I have grabbed the cert from this site and attempted to connect this way, however, there is no documentation out there for how to do this, so I may have done it incorrectly. Can you detail how you did this?
Click to expand...
Click to collapse
PM me your owa.<yourcompany>.com address (if you are not comfortable with posting it here) and I will take a look at the certs information that your company is using and walk you through it. If you can access owa site, you should be able to sync with no issues.
System SEVEN
I had the same issue, unable to connect my Sprint Touch Pro to my company Exchange server. The IT department wouldn't budge on granting me access.
I now use System SEVEN 'Out of Office' since January and haven't looked back; It works perfectly for me and syncs everything. Check it out at www.seven.com.
what do i need to do to set up my work email on my touch pro... and where do i get the correct certs from?.
bump... i still need help w/ this! anyone please?
Can you tell me what error are you getting when you set up your exchange sync?
Edit: If your error with missing certificates, then by looking at your owa site I can tell that you need to have these public certificates installed: click here to download
Download the file above, unzip it and you will see three verisign certs. Copy them onto your phone and click on each to install them. Try to sync to your server and let me know what happens.
Is anyone else having issue's with Exchange Activesync on the Evo 3d? It worked fine on my Evo 4g but on the 3D Evo I get "Unable to sign in to your Exchange account because your policy settings are incompatible with those on the server." What changed?
I've been using Exchange for work since I got the phone and haven't had an issue. Have you tried deleting the account and setting it up again? What version is your Exchange server (I'm on 2003 at work)? Do you have a self-signed certificate, public cert, or no cert?
More info helps others problem-solve with you.
I've had my exchange linked since I got it with no problems.
Sent from my PG86100 using XDA Premium App
ExploreMN said:
I've been using Exchange for work since I got the phone and haven't had an issue. Have you tried deleting the account and setting it up again? What version is your Exchange server (I'm on 2003 at work)? Do you have a self-signed certificate, public cert, or no cert?
More info helps others problem-solve with you.
Click to expand...
Click to collapse
We're on 2007 SP2. I don't think I have a certificate I just had to ask IT so grant me access to Active Sync. The account setup doesnt finish so there's nothing to delete.
When I hit detail after it tells me I can't sign in it says "Policy settings incompattible: Device encryption enabled (under that it says) Require device encryption
I've experienced the same exact issue. It worked on my EVO 4G because it had been set up before the gingerbread update. It will fail if it's set up after gingerbread. I would love to know how to get it back.
Sent from my PG86100 using XDA App
pcochran89 said:
I've experienced the same exact issue. It worked on my EVO 4G because it had been set up before the gingerbread update. It will fail if it's set up after gingerbread. I would love to know how to get it back.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Yeah, touchdown blows
Moxier Mail is a good substitute but I miss the integration that you get with the built in exchange client.
Sent from my PG86100 using XDA App
exchange 2003 works great for me (i'm the admin).
illwafer said:
exchange 2003 works great for me (i'm the admin).
Click to expand...
Click to collapse
Cheater!
Sent from the third dimension on my Evo3d
What??? This thread isn't about exchanging your 3vo due to a crooked screen, dead pixel, dust, 3G speed, random reboots... <takes breath>... heating up, poor call quality, losing wifi, lack of permanent root, <takes another breath>...
You guys are getting WEAK!
Mike
mikeyxda said:
What??? This thread isn't about exchanging your 3vo due to a crooked screen, dead pixel, dust, 3G speed, random reboots... <takes breath>... heating up, poor call quality, losing wifi, lack of permanent root, <takes another breath>...
You guys are getting WEAK!
Mike
Click to expand...
Click to collapse
Now that you mention it why does this POS freez every time I open the f'n video camera! Lol...
JesseJames said:
We're on 2007 SP2. I don't think I have a certificate I just had to ask IT so grant me access to Active Sync. The account setup doesnt finish so there's nothing to delete.
When I hit detail after it tells me I can't sign in it says "Policy settings incompattible: Device encryption enabled (under that it says) Require device encryption
Click to expand...
Click to collapse
When you go to set it up does it say something like "security certificate not recognized" or something like that and you have the options of continue/view/cancel? If yes, select continue.
On the setup activesync account you should have:
email address: [email protected]
server address: same as your outlook web access server only without the https:// part or http:// part
domain: probably don't need it with 2007 (my internship site doesn't need it, but they have SBS)
username: this is your login name which may or may not match the first part of your e-mail address.
password: whatever
This server requires an encrypted SSL. If you log into Outlook Web Access with an https:// address, check this box. If you log in with http:// then remove the check.
Next you should get to the activesync settings, pick what you like.
Give it a name and finish.
Does that resolve the issue?
It's the "finish" part where it says the phone doesn't support it. We go through all of the steps, including the part where you set up a pin or password, and the setup fails at the last step.
Sent from the third dimension on my Evo3d
pcochran89 said:
It's the "finish" part where it says the phone doesn't support it. We go through all of the steps, including the part where you set up a pin or password, and the setup fails at the last step.
Sent from the third dimension on my Evo3d
Click to expand...
Click to collapse
Something sounds pretty odd here. When are you getting prompted for a pin? Do you guys have some wacky 3rd party security thing installed?
Can you log into Outlook Web Access using the phone's web browser?
No, there's just a policy requiring a lockscreen pin or password for the device. Nothing 3rd party. You can see where the setting is under security on your phone.
Sent from the third dimension on my Evo3d
No syncing problems on my device - one important consideration is that Exchange 2010 doesn't let users in the Domain Admins group use ActiveSync (permissions problem since it's a builtin group). If you attempt to set up the phone, it will fail right at the end of the provisioning.
But of course a domain admin shouldn't have his primary mailbox on his admin account
Actually, GMail stops syncing randomly, sometimes after a reboot. Usually only fixed by a reboot as well. Any others with this issue?
pcochran89 said:
No, there's just a policy requiring a lockscreen pin or password for the device. Nothing 3rd party. You can see where the setting is under security on your phone.
Sent from the third dimension on my Evo3d
Click to expand...
Click to collapse
Same here. IT policy requires pin to be set and ability to remote wipe in the event that your are termed.
ExploreMN said:
When you go to set it up does it say something like "security certificate not recognized" or something like that and you have the options of continue/view/cancel? If yes, select continue.
On the setup activesync account you should have:
email address: [email protected]
server address: same as your outlook web access server only without the https:// part or http:// part
domain: probably don't need it with 2007 (my internship site doesn't need it, but they have SBS)
username: this is your login name which may or may not match the first part of your e-mail address.
password: whatever
This server requires an encrypted SSL. If you log into Outlook Web Access with an https:// address, check this box. If you log in with http:// then remove the check.
Next you should get to the activesync settings, pick what you like.
Give it a name and finish.
Does that resolve the issue?
Click to expand...
Click to collapse
Like pcochran89 said. It's at the very end we're having problems.
I'm stumped. Perhaps its a 2010 issue? I'll talk to a buddy of mine who might have a 2010 server he can set up a dummy account on to see if there is anything I notice. It usually ends up being something simple that's overlooked.
Any help is much appreciated.
Sent from the third dimension on my Evo3d
SGH-i777 running CM 7.1.0 on Android 2.3.7. Carrier is obviously AT&T.
I can't for the life of me figure out how to add my Exchange account to the stock e-mail program. I've tried:
* Countless variations of server, domain, and username settings. I've followed this guide **can't post link** and several other guides. I do have access to my company's server information, and while I'm not sure which server is actually being used, I've tried them *all*, several times, and gotten nowhere. With a WiFI connection (no firewall) and just 3G data, signed in or signed out of Outlook Anywhere. No luck, just "Unable to open connection to server".
* K-9 connected to my account, but I was unable to see any e-mails - none would load, even when I had it force check. So I uninstalled it (would rather use the stock app anyway).
Is this a problem with my signal? I read that someone got help from their carrier - they made a custom APN, but that was in another country so I'm a bit skeptical. Can't call Samsung (it's Sunday) and their website offers no help. It's possible my IT doesn't allow phones to read mail, but that's highly unlikely - we've got lots of employees in the field, so this seems like common sense.
I did a lot of digging and this might be an old issue, but it gets pretty technical and I'm obviously a n00b.
What am I missing here???? PLEASE fill me in - I've put hours into this!!
It's quite possible that your IT group who manages your Exchange environment isn't allowing non-approved devices to connect. Typically these are security-certificate based and/or mandatory VPN requirements. I would suggest asking your Exchange administrator in your IT department about this policy.
Under Domain/username, did you try putting the "\" in front of your username? To configure mine I did this and had to use the host name as the Exchange server. Some things to try anyway if you haven't already.
Also ran into issues setting up under a public wifi at work, had to use the ATT network to make it connect for some reason.
I have my work exchange account set up.
Are you making sure to connect to the external exchange server (sometimes different from internal)?
Have you asked your administrator for exchange login details (my IT dept sent out a company-wide email once with those details)?
You might have to type the server name in manually if it doesn't auto-detect (the case with my work email).
Now, my work isn't as strict, but as the previous poster said; you're exchange server might not allow unauthorized devices to connect. In which case you'll have to contact your IT dept.
They may have simply blocked all android devices (until recently didn't support hardware encryption, and spoofed exchange permissions). If that's true, educate them.
The server name may be a link rather than a server name. Ours is mibile.XXXXX.com for example.
probably related to your company's settings. I run my own exchange server and got it sync'd fine with the current cyanogen nightly
I had problems with the stock email and our ms exchange server. I could set it up, but after a while it stopped syncing and I could never really get it back to work. I switched to Touchdown, and after a little trial and error with setup, it's working fine for me. There is a trial version for 30 days or so that you could give a shot. Happy to give you some pointers.
AtlanM87 said:
I had problems with the stock email and our ms exchange server. I could set it up, but after a while it stopped syncing and I could never really get it back to work. I switched to Touchdown, and after a little trial and error with setup, it's working fine for me. There is a trial version for 30 days or so that you could give a shot. Happy to give you some pointers.
Click to expand...
Click to collapse
+1 for touchdown. I've been using it for about a year. It's far superior to any exchange solution the Google offers. I only wish it would populate Google calendar as it does the Google contacts. The UI is getting dated as well. I wish they would come out with a cosmetic update or theme capability.
Sent from my SGH-I777 using xda premium
I asked this in XDA Android Q&A; posting to this Rezound Q&A as well in case there are any Rezound specific options that can be explored:
I've been debating configuring my personal phone to access my employer's Exchange server; I would be checking it on occasion-- more of a convenience thing to know what's up before I head in for the day.
Using the default Android Mail client and choosing ActiveSync and doing the setup, I inevitably reach a screen with the following:
Activate security policies?
Exchange security policies
Your IT administrator requires that you activate these security policies in order to sync with your Exchange Server.
Activating this administrator will allow the application Mail to perform the following operations:
! Erase all data
Perform a factory reset, which deletes all of your data without any confirmation.
! Set password rules
Restrict the types of passwords that you are allowed to use.
! Monitor screen-unlock attempts
Monitor failed attempts to log into your device.
! Lock the screen
Control when your device locks, requiring that you re-enter your password.
! Device function limitation
Restrict some function on device like Wifi, Bluetooth, Camera etc.
Click to expand...
Click to collapse
Needless to say, this is highly unappealing for my personal phone-- way too much power for the Mail application.
So my questions-- what are my options?
-would a different Exchange connectivity application like Touchdown request those same permissions for access?
-would I be better off setting up ActiveSync on an alternate ROM and booting into that when I want to check work mail (not as frequently as some other users)?
-How far does that remote wipe control extend? Could they wipe the entire phone, including bootloader? Or is it just reference to internal storage? Could they wipe the external SD card?
-is there a way to revoke those permissions from the Mail application while retaining the ability to connect to the Exchange server?
vprasad1 said:
Needless to say, this is highly unappealing for my personal phone-- way too much power for the Mail application.
Click to expand...
Click to collapse
It is designed to protect corp data. If you don't want your personal phone under that control, then don't connect it. That is the choice you have.
So my questions-- what are my options?
-would a different Exchange connectivity application like Touchdown request those same permissions for access?
Click to expand...
Click to collapse
Nope. The policy is from the Exchange servers policies.
-would I be better off setting up ActiveSync on an alternate ROM and booting into that when I want to check work mail (not as frequently as some other users)?
Click to expand...
Click to collapse
Not sure how you would do this.
-How far does that remote wipe control extend? Could they wipe the entire phone, including bootloader? Or is it just reference to internal storage? Could they wipe the external SD card?
Click to expand...
Click to collapse
When you connect, if they have issued the wipe command, it wipes. Distance is not relative. Wipe is wipe.
-is there a way to revoke those permissions from the Mail application while retaining the ability to connect to the Exchange server?
Click to expand...
Click to collapse
No. they could have a different policy setup for different groups of users and have you into that group, but you would have to ask the administrator though.
The exchange policies are part of the requirements of connecting to that exchange server. The policies can be changed by the administrator by putting you into another group, but I doubt they will do that. They are there to protect corp data.
There are other ways that policies can be setup, but that needs to be done again by the administrator.
These types of policies are becoming more and more common as companies realize their contacts, email and attachments are valuable and need to be protected. A lot of people use two phones, one for corp and one for personal, not mixing the two.
Remote wipe and all is a feature of activesync, not necessarily exchange. So, according to what I'm reading, you can find an email client that supports exchange but not eactivesync and get around the permissions.
I am also interested in how far the wipe can extend. It says reset to factory, which would leave your SD card intact.
gthing said:
Remote wipe and all is a feature of activesync, not necessarily exchange. So, according to what I'm reading, you can find an email client that supports exchange but not eactivesync and get around the permissions.
I am also interested in how far the wipe can extend. It says reset to factory, which would leave your SD card intact.
Click to expand...
Click to collapse
As far as I am aware, the Exchange server CAN initiate a full wipe, if your company is on Exchange 2010. The wipe command can be found in OWA settings. The only way you can get around the permissions is to login to OWA via your browser. The security settings are there for a reason, as mentioned above.
Microsoft works very hard with its partners to provide the best security possible. I do not think using Touchdown or another email client will allow you to circumvent security policies enforced by the Exchange server.
Sent from my Dell Streak 7 using Tapatalk 2
vprasad1 said:
So my questions-- what are my options?
-would a different Exchange connectivity application like Touchdown request those same permissions for access?
-would I be better off setting up ActiveSync on an alternate ROM and booting into that when I want to check work mail (not as frequently as some other users)?
-How far does that remote wipe control extend? Could they wipe the entire phone, including bootloader? Or is it just reference to internal storage? Could they wipe the external SD card?
-is there a way to revoke those permissions from the Mail application while retaining the ability to connect to the Exchange server?
Click to expand...
Click to collapse
I use TouchDown for my work e-mail, and while I have never had any administrators use remote wipe, I will let you know my experiences:
-There is an option in the settings screen for "Clean SD card on remote wipe." It's unchecked by default. I assume a remote wipe will only clear TouchDown related data, but am not 100% sure of it. At the very least this option implies that it won't normally wipe your SD card as well.
-TouchDown will ask for the same permissions. However, unlike the default mail application, which will force your whole phone to be pin locked, TouchDown will only force you to enter a pin when you open the application. This feature is nice if you don't want to always enter in a pin to unlock your phone but also want Exchange e-mail.
-As the policies are set on the ActiveSync server, there's no way to get around revoking the permissions.
If you search for it enough, you can probably find a modified mail app that doesn't require these security permissions. I know I've seen one that works with CleanRom and I use it on ICS Business Sense. No lockscreen pin required either and no device administrator.
http://forum.xda-developers.com/showthread.php?t=1456425
Sent from my ADR6425LVW using XDA
Just created the account to reply to this thread.
I am too looking for a solution to avoid giving my employer the access rights to wipe my phone, and I just wanted to comment that IMO, theorically it is not because this setting is on server side that it can't be avoided.
Android can give whatever permissions the server asks for then totally ignore the commands when they eventually come. That would probably require some coding to simulate executing the command without actually doing it, and it would definitely require root access to do this, but I do not see how that would be impossible on Android or on one of its mods.
Now obviously this is not something I'm going to waste time on. if it can't be done, my pro account will not be on my phone. That was me trying to do something for my employer, but if they don't want me to see my mails on weekends, I won't be fool enough to complain.
I'm in a similar situation. With ICS, at least it gave me the ability to only have to enter a PIN after 15 minutes or something when your phone is locked. Prior to that with GB, every screen unlock required the PIN.
I do use a modified Mail.apk, but in a sense, I'm contributing to the problem of my company not allowing android phones on their network, because there are just so many workarounds like this.
LBE Security Guard may be able to inhibit the permissions, though I wouldn't want to have to depend on that as a last line of defense right before my device is potentially WIPED!
There has to be some better solutions to control it on the client side...
My admins at work say they will not change the exchange policy.
They said it comes with Exchange Server 2010 as the default settings, but they won't change it. They have actually tested the remote wipe and it works instantly. They claim they can remote 'unwipe' it as well, but I gave an analogy about formatting drives (quick format vs. full format) that they couldn't answer.
I told them I'm concerned about anyone having that much power over personal "BYOD" phones, and the possibility of someone accidentally or maliciously wiping my device.
They said the policy will not be changed.
Does anyone know of other 3rd party mail OR calendar programs that will update my calendar without allowing these INSANE permissions? Thanks.
I've recently bought a new phone and found these ridiculous permissions when I went to sync with my work exchange.
There must be apps available or possible to develop because the email app on my old phone doesn't ask for these permissions. Unfortunately it isn't available to download, just the default app with that phone.
worldheroes said:
I've recently bought a new phone and found these ridiculous permissions when I went to sync with my work exchange.
There must be apps available or possible to develop because the email app on my old phone doesn't ask for these permissions. Unfortunately it isn't available to download, just the default app with that phone.
Click to expand...
Click to collapse
There are several mail programs in the Google Play store, if you search for 'exchange email'
I saw:
k-9 mail
touchdown
exchange exmail
maildroid
and so on...
k-9 had the best ratings and is open source so I tried it, but it couldn't connect to my exchange server. I got an error during setup:
'Setup could not finish, cannot connect to server. (ioexception)'
Please let me know if you have better luck with any exchange program!
The best choice for you is to install OWA from the play store (outlook web) and that will get you contacts, push mail and calendars without having to accept the exchange policies. All you have to do is point it to your companies webmail page and login.
I searched for OWA in the Play store but didn't find the one you mentioned. (see attachment) Is it a free app?
I have the first one by WWO. It gets the job done. 5 bucks well spent. I'm sure it can be side loaded if you'd like to test the functionality first.
Daistaar said:
I have the first one by WWO. It gets the job done. 5 bucks well spent. I'm sure it can be side loaded if you'd like to test the functionality first.
Click to expand...
Click to collapse
At the risk of asking a silly question - how would I get it to test it?
might want to try this:
http://forum.xda-developers.com/showthread.php?t=1965468
Thanks - the link to the ICS Email APK with Exchange Security removed was exactly what I needed!
I wish that app would be maintained with the current version and be put in the google play store!
If I activate the device administration can I undo it? Can I deactivate it and go back to life as usual?
quarksurfer said:
If I activate the device administration can I undo it? Can I deactivate it and go back to life as usual?
Click to expand...
Click to collapse
Yes, delete the account in question.
Here I am asking this same old question again on yet another Android phone. Maybe I should just take a hint and get a phone with real exchange support yeah?
I have a Droid RAZR MAXX , about 30 minutes old.
Anyhow, apparently NO ONE uses exchange or I'm the ONLY ONE with this issue.
Press Settings
Press Accounts
Press Add Account
Press Corporate Sync
...
.....
What the **** am I supposed to do with just "Email" and "Password?"
Where am I supposed to enter my domain, my server, and the other options that go along with exchange?
Who approved this? This is even less usefull than just activesync, it doesn't work at all.
Anyone use exchange or understand where the mystery settings are?
**UPDATE** I THINK, I just lost about 80 IQ points when I found this. This could possibly be the saddest fail in exchange history..
https://motorola-enterprise.custhel...roid-razr-maxx-corporate-sync-email-settings?
Don't feel bad. I just returned a Galaxy Nexus because I was unable to get my Exchange account working. I figured out how to get all the info into the corporate sync settings and got excited when it said it worked. Alas, it refused to actually get any mail or sync any folders.
So I downloaded Touchdown. I was unable to even get that working with my Nexus. With the Maxx I still wasn't able to get it working with Activesync, but at least I can get it working with polling. I hate the idea of paying an extra $20 for Touchdown, but in the end I think it's probably worth it.
Wow. I knew the workaround, but had no idea they'd actually make that official. That's hilariously unprofessional. All the same, points to them for putting it up there when they knew people were having problems..
Sent from my XT910 using xda premium
Well.. So much for moto blur..
Sent from my XT910
What the heck are you complaining about? Just enter the email and password and it will try to configure on the basis of that. If it is not able to do that it will ask for the server and other info.
Szadzik said:
What the heck are you complaining about? Just enter the email and password and it will try to configure on the basis of that. If it is not able to do that it will ask for the server and other info.
Click to expand...
Click to collapse
Except when it doesn't, and just says it is unable to connect, offering no option to enter the server name. Have a look at the linked knowledgebase article.
Sent from my XT910 using xda premium
What is the section "Server settings" in Account settings for then? I am using the Exchange server on my RAZR from the first day I bought it. The corporate mail is excellent a reliable.
I set up the name of the server and login including domain name and password. The last option is proxy. That is all you need.
Wow... wish I'd known this before purchasing Enhanced Email. It's a nice program, but the only reason I needed it was because the stock mail program wouldn't let me set up my exchange email after the first OTA update from VZW.
Live and learn.
For some reason on the Maxx when you go into Corporate Account/Sync, there only 2 options
Email Address
Password
No other options are available. Menu button does nothing. Period. It wasn't until I stumbled upon the dumbest feature ever that I knew to use any current account that I have access to (NON EXCHANGE ONLY , i.e. YAHOO, HOTMAIL, GMAIL,) in order to get those options (Domain, server, etc, ) to appear so I could edit it.
Ludacris..
Some accounts work straight off the bat, others won't. Assume it's exchange version and server implementation to blame. The problem does exist, as evident by the Moto knowledgebase link in the OP, so he posts claiming people who can't set exchange up are missing something are, well, missing something themselves.
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onslaught86 said:
Some accounts work straight off the bat, others won't. Assume it's exchange version and server implementation to blame. The problem does exist, as evident by the Moto knowledgebase link in the OP, so he posts claiming people who can't set exchange up are missing something are, well, missing something themselves.
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Click to expand...
Click to collapse
On what planet does it make any sense to to input a yahoo.com email address and password to trigger server setup, domain etc, for an exchange server? Just to make those options visible?
I could never, even on accident could do a worse job in designing this software. And I'm an idiot.
Corporate Email Autodiscover
I would suspect that the reason you're only prompted for the email address and password is that newer versions of Exchange can work with autodiscover, if properly configured. That's why when you set up an account in Outlook 2010, it asks for your email address and password to begin with. It goes out and looks for the information from DNS for your domain, and automatically gets the mail server information.
My RAZR works fine??? what's your deal
Hey i just opened a Droid RAZR MAXX and turned it on and set up my gmail account then set up my exchange 2007 account.
Here's how( maybe your doing it wrong):
- First Unlock the device's screen.
- Press home key as many times as you want, but more than 0.
- Press the settings button. Looks like 3 little lines on top of each other. It is just to the left of the little house button.
- Select Settings by touching the gear icon. - bottom left.
- Scroll down to accounts and press it. (accounts that is)
- At the very bottom touch the words "Add account"
- Now touch the little blue stamp icon that has the words Corporate Sync under it
- Enter your microsoft exchange account email address in the box that is for Email address:
- Enter your password in the box that is for Password.
- Click next on the bottom right of the screen.
Now your droid will try to connect to your companies exchange server.
If it cant it will allow you to put in server and domain information.
You have to be patient, it could be 30 whole seconds or so before it prompts you.
- Enter your companies domain name in the domain box.
- Enter your microsoft user account information in the name and password boxes.
- Enter the name of your mail server w/ the domain name at the end ie. mail.yourDomain.com
- click Next.
If you have your information correct it will work. Else check w/ your admins. If you are your admin... try again.
Ya i have been using exchange for several years with moto android phones with no connection issues. My Razr has worked fine, like stated in post im running exchange 2003 which does not offer auto config for phones, you might be running a newer version of exchange which does have auto config setup but not setup right? If your running exchange 2007 or up make sure the auto config settings on server are right because if there wrong it will fill in the wrong info and not let you enter your own server info.
Sorry to dig up this old thread, but everyone seems to be so hard core about searching for solutions before posting new threads. So I guess, better to dig up an old one.
I am having a variant of this problem. I am setting up Office365 for my company as a replacement for onsite Exchange2007. I set up a new domain just to have something to play with in test/dev. The domain I'm using is set up for the Autodiscover that a few people alluded to above, just requires a few new DNS records. It worked perfect on my Xperia Play with Android 2.3.3 that I had prior to the Razr. I just put my email and password in and boom it configured. Not so with the Razr, I don't know if this due to the Razr not using the stock Android email application or just the difference between 2.3.3. and 2.3.6.
I found this thread on the Office365 support site:
http://community.office365.com/en-us/f/160/p/25689/118705.aspx
While *I* can make that work, being an admin and all, I think it's probably way too confusing for our end users. I can imagine a greatly increased support volume should we have to go down that path with IMAP servers. Or using the Motorola method in the link closer to the top the thread, which would probably work fine for connection to the onsite Exchange server, but is more dicey on Office365 since there is no "server name" per se.
I can't imagine that this issue is going to go away. A lot of companies are moving to cloud email and Office365 is a popular choice.
---------- Post added at 04:51 PM ---------- Previous post was at 04:02 PM ----------
OK, I was able to get it working.
First, I logged into my Office365 account with a web browser, going to my inbox and then in the upper right hand corner hitting the question mark and then from the drop down menu choosing About. This is described in the link I put in my last post.
Then I went to log in using the Corporate Sync. It failed and then came back and asked me for the server name and domain. For the server information I put in the information from the Host Address field on the box that popped up from the Help-About box in the last step,
listed as: Host address: https://*********.outlook.com/owa but leaving out the OWA on the end. I left the Domain blank and entered my email account as the username, and re-entered the password (Important-it was failing before I re-entered the password.). Then it worked, came back and asked me to set a screen lock code. Yay!
Hope maybe this helps someone else.
As long as this thread was dug up (thank you BTW), I thought it important to update my situation from what I had in the 2nd post.
It turns out there was an Active Directory (AD) configuration error on my account. I figured this out by looking at the log from attempts to connect using Activesync. This lead me to the Touchdown support website which then linked to another website. Basically my account didn't have permission to create devices.
Fortunately I have a good relationship with the AD admins. I was able to configure email on my device without issue using another users credentials. This told me it should work with my accounts. So I sat down with the AD admin and we compared permissions on the 2 accounts till we eventually found the differences.
Once my account was fixed I was able to get Activesync working using Touchdown. Unfortunately I couldn't get Auto Discover to work, but manual setup worked fine. Then I set up my account using both the built-in email client and Enhanced Mail (bought it for 10 cents during Google sale). It worked fine on all 3. Even download Moxier. Turned out, of all the options, I liked the interface and options most using Touchdown so I stuck with that.
Motor's corporate email client makes one assumption I wish they would not make. They assume your Exchange administrator has properly setup autodiscovery. If autodiscovery is properly configured (that requires a proper autodiscover.domain.com address) all you need is your email address and password and everything will work. This is a really bad assumption as most people who set this stuff up are idiots.
That said, after a failure to use autodiscover the client should eventually fail to a manual setup screen for server name, domain login etc.
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wingdo said:
Motor's corporate email client makes one assumption I wish they would not make. They assume your Exchange administrator has properly setup autodiscovery. If autodiscovery is properly configured (that requires a proper autodiscover.domain.com address) all you need is your email address and password and everything will work. This is a really bad assumption as most people who set this stuff up are idiots.
That said, after a failure to use autodiscover the client should eventually fail to a manual setup screen for server name, domain login etc.
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Click to expand...
Click to collapse
I do have autodiscovery properly set up for my Office365 domain, it's no longer optional. Not even your Outlook client will connect to Office365 Exchange without autodiscovery working. As I mentioned before, there's not a server name in the traditional sense. Obviously, you can find A server name in the help-->about information when you are logged into the OWA version of Office365, but you couldn't drop that server name into a traditional Outlook setup and have it work.
My domain autodiscover works with other phones. In fact I just added a Windows Phone7 device to it last night and all I had to do was enter the email address and password. I pulled my Xperia Play out of a drawer last night and put it on the charger. It's been factory wiped and I'm going to run through the setup for my Office365 domain on it again. I just got busy doing other things last night like working out and watching the basketball game
Work Around for adding Corp Sync Account without using Touchdown
i had this problem when i went to create a Corp Sync account and did not see a place to type in the Server name ....there is a "work around" for adding a Corporate Email account without using Touchdown... type in your gmail account information let the app verify the account... once it is verified you can go back and modify the account ... you "should" see a box to type in webmail.ihostexchange.net...
Wow my iq dropped by reading this noob thread. Just open the email app click add account select other enter your email and password then press manual setup enter your domain and server your good to go it automatically syncs contacts and calendar.
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