I have the Sprint Touch Pro and have had it since it first came out. Recently I have had 2 issues pop up.
1) After a while TF3D won't open up emails or allow me to type new emails/texts. The solution is a soft reset. I find my self doing that 5-8 times a day.
2) The physical keyboard sometimes stops working. Occasionally a soft reset fixes it. Sometimes I have to reset a few times for that to start working.
My guess is that there is a Hard Reset in my near future (damn). Anyone else experiencing these issues?
I had the second issue happen to me as well as the mic not picking up sound. I took it in and apparently one of the ribbons was messed up. They replaced it free of charge for me. So I'd go into a store and tell them what's up.
what is weird is that the screen will still rotate when the keyboard slides out. Must be a different connector for that.
If they don't replace it I might hold out for the Palm Pre.
Yeah. sounds just like the problem I was having. It would come and go. What really sucked about it was that it would be working just fine and in the middle of an email stop working and I'd have to finish the email with the touch screen. that was the hardest part.
Thanks for the suggestion Notasevil, Sprint is replacing the unit. Hope I get a new one and not a refurb, but beggars can't be choosers. It'll be nice to have a clean install. Perhaps my redfly will start working with it again.
Hope everything works out for you.
*Edit
And I've noticed a few other post on other forums and heard from other people that they are having this same issue so it might be a manufacturer defect.
I have the same problem but it seems to be an issue with arcsoft. The program freezes the whole phone for about 2 mins. Then the keyboard comes back once the messages sync up properly. Its really starting to piss me off because its to the point its just faster to soft reset and I'm doing it 3-5 times a day now.
ive had problems with the email too...i got my touch pro in december..so it doesnt affect just the older ones..
Related
I noticed earlier today my phone kept freezing.
the phone HAS been freezing on me recently, at least once an hour
but now every 3 minutes it freezes or resets itself. I have missed a LOT of calls and ttext messages etc.
today has been a disaster. i havent even synced my numbers and contacts. what should I do?
if you haven't installed anything new or tweaked just before the problem started:
as usual - backup and hard reset...
There is a free program called "pim backup" that will backup all your contacts, messages and call log. Then you can do a hard reset.
my phone freezes before I can even back up anything. its the worst
now it seems like if my phone is plugged in and charging, it gives no problem, but as soon as I unplug it, frozen.
im going to try to find PIM backup to see what that can do
wow now I have a bigger problem now. my phone fell and the transcriber cracked so only part of the screen works with touch BUT that was before I hard reset the phone and now the screen align is appearing but I cant touch all of the targets
is there a way to bypass this?
When its at the align screen you can plug it into computer and connect with active sync. Delete the Welcome shortcut from Windows/startup and soft reset. That should skip the alignment. Sorry to hear about the phone. I have a couple moguls if interested PM me about it.
I am having the same issue he was before he cracked his screen up.
I get freezing whenever the phone goes into standby and it will only restart with 2 hits of the reset button. Also it is a coinflip as to whether it will actually start up fully or just keep soft reseting for an extended period without ever loading up fully.
Anyone have any incite or ideas. I am running a ppckitchen vs of windows mobile 6.5 now. It is a kitchen version with few added programs. However I also experienced something similar to this issue with Titan Reloaded 1.3.4 as well but it stopped so I never bothered looking into it. Now this problem occurs about 10-15 times per day and it is frustrating. I am out of warranty and cant send my phone in because I replaced the housing myself.
Thanks
Dave
Also, I have US Cellular if you need to know that.
Thanks
Dave
I had the same problem kind of. Out of nowhere mine would lockup or freeze randomly. Usually after being in my pocket, after hitting all the buttons or squeezing it, it would work again (sometimes but usually after numerou reboots) but then lockup shortly after or flipping the case open and closed. Finally took the case off my phone and blew inside it today put it back together and havent had a lock up all day (1st time since i started havin the problem). It wasnt rom related as i had the same rom for a while, tried reflashing to different kinds of roms and radios but same random lockups. Somethin musta been loose
Well, I went to take my phone apart, probably the 8th or 9th time that I've done it and I ended up ripping the cable for the screen right off. So no more HTC for me for awhile. Unless of coarse someone wants to mail me a cable for free (im broke in college and my rent is due soon.) By judging by how easily the cable ripped I would bet the crease I found right by the rip had already had a slight tear in it.
Thanks for your help.
Dave
Ok, so I'm now on my 3rd HTC Touch Pro (Sprint) -- the other 2 got replaced by Sprint, and this one arrived today and stopped working after 3 hours. The symptoms are just that the keys don't work. The back light turns on when i flip it open, but the keys do nothing. Like i said this is the third one that has done this.
Is this common? do i have ****ty luck? Am i a moron that is doing something wrong?
All I did before it stopped working was install PocketShield, .NET framework, and Resco file explorer.
I did a reset Via "Clear Storage" and that changed nothing.
I then tried different roms and still nothing.
any ideas?
I went through three as well. This fourth ones been going really well, but eventually all TP Keyboards come to an end. It's a very common problem unfortunately
I am on my second TP phone and it arrived with a DOA keyboard. Some quick googling got it fixed.
Squeeze the keyboard at the spacebar firmly, then a soft reset and whalaa. My problem was solved.
I guess it seats the ribbon cable for the KB back into place. I only had to do it once and it has worked ever since. I'm sure the symptom will come back but I'm not too worried if it is that simple of a fix.
Mine is fine after two months of solid usage. It's good to know a simple fix could work if it does go out on me. Great info around these forums.
The pressing the spacebar tip is awsome, it worked for me! I got a used Touch Pro on ebay for around $45 dollars that had keyboard problems, it works fine now! Thanks Phxslayer!
I have noticed the trend that some carriers have alot of problems with the keyboard, and then some carriers don't. But the pressing down on the spacebar trick has worked for many. But judging from the past, even the phones people are getting for replacements are refurbished phones, and they have the same problem. Just be careful
Hi
I have a weird problem...
Sometimes (not always, but like once every two days), my Hero just scrolls to the right in like every app... even on the homescreen
For example:
-on the homescreen, he scrolls to the right, so towards the last homescreen.. I scroll back, but de hero has its own will and scrolls to the right again...
- in the browser the Hero scrolls to every link (like I would scroll with the scrollbal to the right and it jumps from link to link)
- in an app with different tabs (like People) my Hero also scrolls to the tab on the right, so he goes from "all contacts", to "faorites", to 'groups", to "updates and events" etc...
- in messages, when I want to begin typing, the button "send" is selected in green (like I would've scrolled to the right)... when I'm typing, it doesn't occur..only before I've started typing...
also, I've noticed that like in the browser, when I hold my phone horizontally, the problem doesn't occur.. and when I hold it back ertically, the problem is gone (I think....) ...
Anyone who knows this problem ? Pretty weird, I know
Thanks in advance !
greets
PS: maybe it has to do with the G-sensor (cfr. holding horizontally: no problem...)
I guess that your problem is the trackball, it may be a bit loose on one side so that it will roll sometimes to the right.
Mine does this from time to time. I think it is dirt under the trackball. I just sping the trackball round a few times and it goes away.
HTC support instructed me to send the device to warranty repair due to this issue. Haven't done so yet, though.
Same here, also i think that is a only dust.
After re-spining TB it goes back to normal state
This has been demonstrated a common problem with the Hero. They told me to restore the firmware which is bull. Something's broken, hardware or software we don't know but I should think hardware.
Yeah, I'm still not sure whether this issue is software or hardware related. The whole dust thing seems a bit weird. Especially when my Hero accidently did this -right- after I got it out of the box and started it for the first time.
It's annoying though, but a flick of the scrollwheel always fixed it so far. (or reset)
Ah... I posted previously about this- My fault. Looks like a common problem.
Has anyone found a solution that works?
I also have this problem, for a while I thought it was only me...
I have same problem from time to time, not very frequently.
It's not a "dirt" problem, it has something to do with magnetic fields, which affect the trackball's logic. That's why you see this from time to time, at special areas.
Since a couple of days I have a new problem... the automatically scrolling to the right doesn't seem to appear anymore, but now I can't scroll anymore to the right with the trackball... all the other directions work... could this be software-related then (it cannot scroll anymore in the same direction it used to scroll automatically to...) ??
if it is just dirt... nay idea how to clean that? I've tried rolling with the TB a lot in different directions and even tried with a light moist cloth...
Pr0sper said:
It's not a "dirt" problem, it has something to do with magnetic fields, which affect the trackball's logic. That's why you see this from time to time, at special areas.
Click to expand...
Click to collapse
What, the Earth's magnetic fields?!
Actually that would explain a lot! I followed the textbook advice, and re-flashed the ROM. All was ok until this morning, and the screen started leaping left, rather than right!
...So I've reset the device, and downloaded the ROM again, and reflashed.
I have to say, I'd be surprised if it was a "dirt" problem, because every HTC I've ever owned has been very well sealed. (Unlike my Nokias!)
Is there any way to test if it's magnetic? (I guess "with a magnet...")
Ths has been discussed in greater detail here.
http://forum.xda-developers.com/showthread.php?t=546206
Hmmm... no closer to an answer though. I'll see if my re-flashing helps and will let you know.
I'm not sure it's worth returning my unit: sounds like it's a generic defect.
My network definately alters a lot as I travel a great deal. And I'm often in/out of Wireless zones.
Yesterday I tried the simple solution I turned off the device... put it back on.... and everything seems to work properly now even the trackball scrolls great again... don't know about you guys, but this solved the problem for me sometimes, the answer is just around the corner...
It happened on mine today (this morning when I came in to work) but it went away after it warmed up. It was cold this morning (2 degrees C or so).
It's not associated with WiFi, and I've tried resetting, reflashing and even switching off.
The problem keeps coming back though. It's completely random and really annoying...
singing hound said:
It's not associated with WiFi, and I've tried resetting, reflashing and even switching off.
The problem keeps coming back though. It's completely random and really annoying...
Click to expand...
Click to collapse
I am convinced this is a software issue. The problem is easy to reconstruct:
It is as simple as this: If there is data traffic in the background while on Edge network, this happens. I cant see how this could be a hardware problem. I have found this since I am on a train 3 hours every day and has had a lot of time to figure this out.
Sadly I havent found a way to disable edge network.
raskall said:
I am convinced this is a software issue. The problem is easy to reconstruct:
It is as simple as this: If there is data traffic in the background while on Edge network, this happens. I cant see how this could be a hardware problem. I have found this since I am on a train 3 hours every day and has had a lot of time to figure this out.
Sadly I havent found a way to disable edge network.
Click to expand...
Click to collapse
That's useful: I also commute daily and I think yours is a likely solution.
I just wonder if this is a problem with a batch of Heros... otherwise you'd think everyone would be suffering. It sounds like if I exchange my unit, there's every chance the new one would have the same problem.
well i have an odd problem, one one section of my screen doesn't pick up touches, only the area where the "C" is on the keyboard...its annoying due to thats where the OK buttons are...
i can still navigate sense i can use the track ball..
anyone else have this issue, or something similar?
Try wiping back to factory if stock or reflash the rom if rooted?
I had a weird issue with the touch screen on condemned 18.3 where on the lockscreen trying to drawdown the slider and then draw the pattern, it would freak out and glitch and not follow my finger at all and take several tries to get the pattern correct.
I then wiped and flashed the latest 4.0 GSB and haven't had any issues since.
That's not quite a touch screen failure as yours is, but I thought it would help as an example as something gone wrong and how I was able to remedy it.
i've tried flashing a few different roms, went from cs18.3 to a 2.1 sense rom, back to the latest gsb. it appears its must be a problem with the digitizer...
really sucks, i have to wait to april to upgrade this phone...
might be on craigslist looking for a cheap droid 1...
Ah man, that's unfortunate. Probably wouldn't be worth it to try to replace the screen/digitizer either. Yeah, that's probably your best bet, looking to get another phone. That's how I got my Eris, from craigslist. Great way to go about doing so.
Good luck to ya.
I actually have the same problem and something leads me to believe that an update is causing this. I had it bad a few weeks ago (can't press C, V or X - though I can swipe to the keys sometimes) and then I got a few market updates for Handcent, SuperUser, and something else which then cleared it up for a few days. Then I got more updates and it's back to the failing keyboard!
I really don't know how to pin point it and I haven't done any resetting or testing yet, but I have like gut feeling something is wrong with the software, not the touchscreen since someone else is having this problem.
Mine has been failing little by little. Im now down to the top right corner, bottom left, and bottom middle not responding. It hard to even get the apps drawer to open. It all started with the letter C with me too. Just gets worse.
****, my whole qwerty row doesn't work, neither does the trackball. Upgraded to a SGS2, but I still tinker with the ol' eris.
mine moved, it started working fine for a few days, then just a smaller section to the left of C doesn't work, only really effects when i have an "OK" to press...but track ball still works and typing is so much easier now.
my wife thinks its because i dropped my phone that it started working again
I know this thread is a couple of months old, but...
There's an area on mine at the top right below the notification pull-down that appears to be dead. I'm thinking it's because I've dropped it about 10 times, but nothing looks wrong with the screen otherwise. I've thought about buying a replacement screen for about 15 bucks, but I'll be able to upgrade at the end of March, so I'm really just thinking about holding off (though if the new screen/digitizer worked, it'd make for a good mp3 player with the wifi script).
Digitizer is going bad. Same exact problem happened to mine. I replaced it myself and it works perfect. I found how to videos on youtube and bought a digitizer for about $37 online. Only took a half hour to tear apart and replace. On the difficulty level, I'd give it a 6 or 7.
MBL85 said:
Digitizer is going bad. Same exact problem happened to mine. I replaced it myself and it works perfect. I found how to videos on youtube and bought a digitizer for about $37 online. Only took a half hour to tear apart and replace. On the difficulty level, I'd give it a 6 or 7.
Click to expand...
Click to collapse
YMMV.
Someone gave me an Eris that had digitizer problems along the lower left side of the screen (in portrait orientation). I bought a replacement digitizer ($22 iirc), installed it, and it worked perfectly - for about the first 30 minutes. Then, the problem re-appeared in exactly the same location with the new digitizer.
Same behavior for a variety of stock or developer ROMs, so highly doubtful that it was a "software problem". Very very odd - the chip that does the capacitive sensing is on the flex circuit attached to the digitizer, so it gets replaced when you replace the digitizer; I suppose that the signals that come off the mini-connector between the digitizer assembly and the phone's mobo are only power, ground, and I2C signals.
But there you go; taken all those observations together, I'd suspect that I had a problem on the phone's motherboard which was thermally dependent.
Despite my (negative) experience, the odds are still in favor that a digitizer replacement will fix the problem; but there is an outside chance that it won't.
just sayin',
bftb0
I walked into best buy at store opening on release day and picked up a still warm from the assembly line N9. I don't use it much so i never really put much thought into it. However i was playing Clash of clans one day and i was having a hard time getting troops to deploy. I did little investigation and was able to reproduce this touch screen issue. Its might be one out of 20 times but then i can click a few times in the same spot with no response. Its really inconsistent but its there. I contacted HTC they first had me factory reset and yep its still there. Then they had me mail it into them on my dollar.... fine whatever i just want it fixed. They receive it, say its good and send it back.
Thoughts on what i should do?
Buy another at best buy and return the defective one with your receipt. Quick and no BS to deal with.
Actually I encountered a similar issue while playing Uplink; sometimes the screen just stops reacting to touch inputs. My workaround would be to rotate the device by 180° with Auto-rotate activated. When the new orientation kicks in it works again.
I've so far attributed that to some Lollipop bug, but if it turns out to be a hardware issue it would be pretty severe. For now I'll stick with my device and I hope your new one, should you replace it, will work properly.