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This question is for anyone on the Even More Plus plan (non-contract plan) with T-Mobile. I gave T-Mobile a call today and a representative told me that I can upgrade my phone with a 2 year contract even though I'm on the Even more Plus plan. I think they're doing this because T-Mobile took away the non-contract plans. If you look on the T-Mobile website, you can no longer sign up for the Even More Plus plan if you're a new customer, you have to pay the contract plan prices which are higher.
My question is, has anyone tried upgrading their phone with the Even More Plus plan (non-contract plan)?
jimmynguyen91 said:
This question is for anyone on the Even More Plus plan (non-contract plan) with T-Mobile. I gave T-Mobile a call today and a representative told me that I can upgrade my phone with a 2 year contract even though I'm on the Even more Plus plan. I think they're doing this because T-Mobile took away the non-contract plans. If you look on the T-Mobile website, you can no longer sign up for the Even More Plus plan if you're a new customer, you have to pay the contract plan prices which are higher.
My question is, has anyone tried upgrading their phone with the Even More Plus plan (non-contract plan)?
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AFAIK, T-Mobile removed the EM+ plan option from the website months ago to prevent customer confusion (or some crap reason like that). New customers can still get onto EM+ over the phone and by going into the T-Mobile shops.
Also, I do not think you can get upgrades while on EM+ since it requires you to actually buy a phone unsubsidized (full price). The only way I could explain why the rep would've told you that would be if they though you were swapping from EM+ to EM. If you were on the normal EM plan, then you should be able to get upgrades and discounts on newer phones after a certain amount of time.
If you use an upgrade/discount to purchase a new phone you will *always* be put back under a 2 year contract rate plan. With EM+ you *always* pay full price for the device (and EM+ plans have not been taken away... yet.)
The T-Mobile representative was ready to give me an upgrade, she was on my account reading my upgrade prices. She said I can't upgrade online because of my plan, but she said I can upgrade through the phone or at a store. It didn't require me to switch to a contract plan. When I migrated to non-contract plan, they said I can't switch back if I wanted to. Not sure about this yet so I will go to a store today to confirm.
You can still upgrade but you have to pay the full price for the device, and all theyre doing is swapping your sim, they took away upgrades on EM+ in november when they took my $300.00 in upgrade credit back
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DEFINITIONOFREAL said:
You can still upgrade but you have to pay the full price for the device, and all theyre doing is swapping your sim, they took away upgrades on EM+ in november when they took my $300.00 in upgrade credit back
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I'm on the EM+ plan, and she said my price for the g2x and mytouch is only $217. She was on my account looking at the prices. I know the full price of the g2x is $499, not $217.
Pretty sure non contract plans are still available might have to go to the store and talk to a rep
and if not you cant call customer server and ask for android preferred internet for $20 doesn't matter how long you have had plan
Sound like she was giving you the subsidized price you would pay out of pocket. The rest will be on your bill split between 19 months.
That comes out to roughly $15 per month extra on your bill. Sounds about right.
I just noticed when online that Sprint now offers a protection plan for the View similar to the ones offered on the phones. The cost is $13 a month. According to the message they sent me it doesn't matter when you bought the View as long as you sign up for it this month you are eligible.
Yes, although I thought it was $17 a month as I added it when I was on the phone with Retention a few days ago. Although I could be wrong in the pricing as I have gotten wrong answers from retention. I had a rep tell me that the View has a standard MicroUSB port even though it doesn't. I know the port will accept a standard MicroUSB connector and it will work to charge and may even work to access data, HTC Support advised asgainst using anything but the included USB cable.
You might check and make sure they didn't charge you wrong. Online it says it is $13 a month. At least they are offering something now.
So what is the consensus? Should we get it?I can't decide whether to get the one through Sprint or one through Sqaretrade. Any thoughts?
If all you want is device repair/replacement, call in and ask for the $10 a month plan. Instead of Total Equipment Protection it's called, "Assurant Device Insurance". It isn't available online. I had to seriously complain about being stuck with the "extra features", and refuse repeated pushes to stick with the $13 plan before they even admitted the cheaper one existed.
The attached file is the official Sprint .PDF with the details of the three programs available. (Zipped due to upload size limit.)
Here's the PR release detailing all the "extra features" $13 a month gets you! Among other things, THREE WHOLE MONTHS OF CREDIT MONITORING! Wow, I just don't know what to say Sprint, I really don't.
www.Sprint.com said:
OVERLAND PARK, Kan. (BUSINESS WIRE), July 26, 2011 - Sprint (NYSE: S) has launched a custom protection plan available to customers with netbooks, notebooks and tablets. The Assurant Advanced Protection Pack provides repair or replacement in the event a device suffers mechanical or electrical breakdown or is accidentally damaged, lost or stolen.
The Assurant Advanced Protection Pack, costs $13 per month* and includes features to help customers safeguard their devices. These features include a tool to locate a lost device, dedicated technical support with remote login, virus defense, data back-up of contacts, photos and media, and three months of credit monitoring if the device is lost or stolen.
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tedya said:
So what is the consensus? Should we get it?I can't decide whether to get the one through Sprint or one through Sqaretrade. Any thoughts?
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Squaretrade probably makes more financial sense, but I like knowing that I can pop over to the local (non-corporate) authorized repair center for repair/replacement. It's just easier to express strong feelings in person (well, until they call the cops or make a grab for the gun under the counter....) when you are frustrated by poor service or unreasonable delays...
I'm surprised the deductible is still just $100, given how expensive the Flyer is. A lost/stolen View without Sprint service is just a Flyer in disguise....
I will need to call Sprint and get this corrected ASAP as I don't need that extra garbage either.
I assume there's an app, same as the one available for the phones. Has anyone found a link to download it?
Called Sprint this afternoon and got it done. Now, I just wish Sprint would come out with a plan that wouldn't cost me, literally $59 a month more, while taking away 500 of my anytime minutes just to get a new PDA Phone. I have been with Sprint so long and my plan is so old that if I want to upgrade my Touch Pro 2 to something new, I need to change from my current plan which gives me 2000 anytime minutes, unlimited mobile to mobile, unlimited nights and weekends starting at 8PM and unlimited Data for $10 per line. They don't seem to understand that I am so disenchanted with them that I would sooner pay more to their competition then give them another lousy dime.
hi guys and gals and all you trolls : D
http://www.androidcentral.com/leake...and-you-wont?utm_source=ac&utm_medium=twitter
We just got our hands of a copy of the latest Sprint Playbook, and while we were hoping for some more info about the LG Marquee and Kyocera Milano, what we found was a bit, well, different. It seems that in order to stay competitive with Verizon and AT&T (Sprint's words, not ours), some changes are going to be made to several of the perks everyone on Sprint takes for granted.
For starters, the Sprint Premier program is coming to an end. Current members will be hearing from Sprint sometime after Sept. 16 with all the details, but the short version is starting at the beginning of this month, enrollment in the program stopped, and you'll have to use your current (and final) Premier upgrade on or before Dec. 31, 2012. In addition, the other smaller but just as appreciated perks like accessory discounts and annual anniversary gifts end Dec. 31, 2011. Employees have been instructed how to let everyone down easy, but this will sting no matter how you slice it.
Next up, is a major change to Sprint's 30-day=satisfaction guarantee -- it's getting cut by 16 days. Like we've seen other carriers do, Sprint will now be switching to a 14-day return policy. They will still return everything but the restocking fee, you just have a couple weeks less to make up your mind.
Finally, starting Oct. 2, the "New For You" upgrade time is changing from 22 months, down to 20. Cutting the time down by two months is nice, but will hardly take the sting of losing the yearly Premier benefit away.
Nothing good can last forever folks, and as Sprint reminds us, they have to do something to stay competitive. In the end, it's a business and sometimes you have to rob from Peter to pay Paul. We have some relevant pages of the Playbook after the break.
CheesyNutz said:
hi guys and gals and all you trolls : D
http://www.androidcentral.com/leake...and-you-wont?utm_source=ac&utm_medium=twitter
We just got our hands of a copy of the latest Sprint Playbook, and while we were hoping for some more info about the LG Marquee and Kyocera Milano, what we found was a bit, well, different. It seems that in order to stay competitive with Verizon and AT&T (Sprint's words, not ours), some changes are going to be made to several of the perks everyone on Sprint takes for granted.
For starters, the Sprint Premier program is coming to an end. Current members will be hearing from Sprint sometime after Sept. 16 with all the details, but the short version is starting at the beginning of this month, enrollment in the program stopped, and you'll have to use your current (and final) Premier upgrade on or before Dec. 31, 2012. In addition, the other smaller but just as appreciated perks like accessory discounts and annual anniversary gifts end Dec. 31, 2011. Employees have been instructed how to let everyone down easy, but this will sting no matter how you slice it.
Next up, is a major change to Sprint's 30-day=satisfaction guarantee -- it's getting cut by 16 days. Like we've seen other carriers do, Sprint will now be switching to a 14-day return policy. They will still return everything but the restocking fee, you just have a couple weeks less to make up your mind.
Finally, starting Oct. 2, the "New For You" upgrade time is changing from 22 months, down to 20. Cutting the time down by two months is nice, but will hardly take the sting of losing the yearly Premier benefit away.
Nothing good can last forever folks, and as Sprint reminds us, they have to do something to stay competitive. In the end, it's a business and sometimes you have to rob from Peter to pay Paul. We have some relevant pages of the Playbook after the break.
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I've said it before and I'll say it again: It's about damn time.
Am I happy about this? Not at all. But this was going to happen eventually. Sprint is bleeding money without compare. As long as they continue to offer decent coverage, great prices and fantastic customer service I'm all for it. They need to stay competitive. Not to us, they are already very competitive to us...they need to stay competitive to investors or risk a takeover most likely coming from Verizon.
***** and complain all you want, where you gunna go? T-Mobile? Unlikely. That whole law-suit from the DOJ is nothing but a dog-n-pony show.
Sprint has to offer unlimited service, the same fantastic rates, unparalleled customer service while at the same time improving it's network infrastructure all around in order to stand a chance...they know it and it's about time they started acting like it.
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
...that's just my take...
Well to stay competitive they say. Really how is offering the same price as the other 2 competitive. owell here comes the throttling not now but soon
(doesnt say that but thats the path). Very disappointed indeed.
zer0-1ne said:
Well to stay competitive they say. Really how is offering the same price as the other 2 competitive. owell here comes the throttling not now but soon
(doesnt say that but thats the path). Very disappointed indeed.
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Well I'd have to say that Unlimited data plans and Unlimited data plans that are still $10-$20 cheaper than tiered (aka "limited data") plans is still a better deal....
....now they are on the same level with all of other companies for ETF and other "little things."
...and as I said they are already very competitive to us, far more than the other choices (besides the doomed T-Mobile)...but it isn't us they need to convince to not sell-out to Verizon, it's the shareholders....and that benefits us too.
As long as they keep the data unlimited, I could care about the other oerks
So much for upgrading annually that's the only reason i was with them
I am pretty disappointed in this news. I left at&t to come to sprint not just because of price but also because of the perks you get with being premiere. Annual upgrades, discounts on accessories, anniversary gifts, etc.
Yes. Price was nice but going to a company that ties verizon for customer service and appreciates its customers to give them a little something back once in a while really sold me on the idea.
The crappy thing is that just after I signed up for a plan that was sprint premier qualified, they switched to a tiered plan. So I was already like wtf! Not to mention that they also started to charge all smartphones a $10 premium instead of just 4g phones (though that didn't really effect me).
I can see the argument that says sprint needs to stop these perks in order to save a bit of capital in order to invest in the network, but I don't think this is a good move for sprint.
The fact is that sprint used to offer several perks that no other carrier did, and they were cheaper than the others. These extra perks made sprint very attractive. The tradeoff is that their network speeds are noticeably slower than their competitions. Many people take that tradeoff because of those perks.
I am betting that if people lose those perks, and all they are left with is an $8 a month savings, they will go to a more reliable network. This loss of customers will lead to a much greater loss of capital than these perks will. sprint still won't be able to invest in their network when they lose 25% of their customers. I just don't see this as being a a good move when you are trying to standout against the competition.
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Sprint needs to keep something in mind:
Sure, they have unlimited data (for now anyway), but beyond that if they align themselves too closely with Verizon and ATT, they may actually need to provide a reliable fast data service.
Why do I have better data speed when roaming? Because sprints network is pathetic in comparison. And if they align too closely, everyone that has been satisfied with unlimited data and yearly upgrades might start to notice how poor their service really is.
i see people saying sprint has unlimited data this is true ... but for how long changes like this happened to VRW right before the iphone was announced . what finally happened .. data caps . only thing that was helping sprint is unlimited data ..
now that the premiere is gone the upgrade fee is jumping etf is jumping what's going to keep people around ?
surely not the data speeds ..
Another thing...while unlimited data is great and all, only something like 2% of people use even 2GB a month. The fact is that the vast majority of people are good with limited data. the huge data hogs that are all drawn to sprint and leave other networks. This clogs up sprints already lackluster network even more while freeing up a competitors network. plus, since only a small percentage of people come to sprint for the unlimited data plan, that means they really aren't gaining market share. And to make matters even worse the customers they do get aren't really profitable because they are consuming so much data...
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This puts me close to my edge here. Been with sprint for over 10yrs as i was with nextel well before so i was enjoying my premier gold status and yearly upgrades.
This change will greatly make me rethink things when my yr comes up which will be in 2yrs as ill upgrade to whatever next yr while its still valid, and the yr after that will be the deciding factor. If I can't call and negeotiate getting the 2yr upgrade then walking i will likely be doing, and thats what will keep me here, long as i can call in and get the 2yr price ill stick here, first time that doesn't happen ill likely walk.
take away the silver status but **** reward something to the people that have stuck around through thick and thin 10yrs plus and let them upgrade every year!!
CheesyNutz said:
i see people saying sprint has unlimited data this is true ... but for how long changes like this happened to VRW right before the iphone was announced . what finally happened .. data caps . only thing that was helping sprint is unlimited data ..
now that the premiere is gone the upgrade fee is jumping etf is jumping what's going to keep people around ?
surely not the data speeds ..
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You be trolling hard!!!
You have ATT!
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Amd4life said:
As long as they keep the data unlimited...
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+1
Ditto, I'm still pissed but yeah, I'd drop premier if it meant keeping my data unlimited, Just like it say's in Hesse's dictionary.
I draw the line at the costs & the data.
I love all 12Mbps down of my unlimited data.
so instead of upgrading every year we have to wait 20 months for new upgrades? that's gonna suck ****ing hard for me. really hard. im not one too hang onto a phone for too long. especially this one
Up next, tiered data. I dont know why anyone is surprised...
I understand why Sprint is doing it, but it really pisses me off. I upgraded my plan in July to make my plan cost enough to be a Gold Premiere member and it would take affect next month. Then I would be eligible for an upgrade because I didn't use on for the Evo 3D and planned on using that upgrade to get the Nexus Prime when it comes out. I will be calling Sprint and I will be complaining to see if I can get my upgrade or at least downgrade my plan back to where it was and get my $ back for the 2 months I spent at a higher plan which will probably be 3 by the time I talk to them.
No other carrier offers the yearly upgrade, so this will put Sprint more on par with other carriers. To me it is still the best deal because of unlimited across the board for less than tiered plans with other carriers.
I understand why they would get rid of most of the program but they are WRONG to do that to the 10+ year members......If they don't keep it for us they will bleed MANY of their longtime customers!!!!!! It's just dirty to do this to 10+ year customers!!!!!
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Im a 10 year member too and very upset hearing about this. Im with Sgt Slaughter on this, the day i cant call in and upgrade is probably the day I walk.
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How useful is unlimited data when you get 100kbs download speeds with full 3G coverage? The only reason I'm with Sprint is because of all these little extra perks that they keep taking away. I've also been with Sprint for over 10 years and it's a real shame. I don't know about everyone else but in my area Sprint's backhaul is so bad that data speeds are absolutely ****! Particularly unusable during peak hours. Most of my friends have Verizon and although their bills are higher, they get awesome data speeds. There's also a rumor that Verizon will be getting LTE in my area soon. If that happens I would happily pay my EFT and sign up with Verizon. I've been waiting for 4G in my area since the release of EVO 4G and there's no plan of them adding it any time soon. I would sign with T-Mobile but they don't even have 3G data in my area. However, that actually might not be a bad idea because I only get 1X speeds on Sprint anyhow.
Soon, all the carriers will be offering very similar services. Sprint increased the ETF, added a few cents to the monthly bill, removed lots of perks they offered to premiere customers etc. With all these changes, how long do you think the unlimited everything plan will last?
Once Sprint upgrades it's 3g network to evdo rev b, that'll be the end of unlimited everything.
3 new android phones are coming to Verizon in November. I have been waiting it seems like forever for the new Nexus device. Now that its just on the horizon I find myself with a bit of a dilemma. All 3 new phones phones cost about the same to make as the previous models yet Verizon is now asking for $100 more for every high end android handset. After some poking around I still can't figure out a good reason for such a stiff increase. The only thing I can figure is that Verizon is just being greedy. They know they are the top carrier and have the best phones so they are going to keep tightening to screws to see how much money they can bleed out of us. The $100 isn't that big of a deal but when it comes down too it if we continue to support companies raising prices for no reason what so ever then where will it stop? We lost unlimited data and new every 2. If left unchecked these carriers will continue to remove features and increase prices. Verizon is the first to try these price hikes and they need to be made an example of before it spreads to the other carriers.
I'm strongly considering jumping ship to Sprint. The prices look better, they have Google Voice integration and they have unlimited data (as of now). The plan is to either get the Epic 4g Touch (Galaxy SII) or to cross my fingers and pray that the Galaxy Nexus makes its way over to Sprint.
Anyone have any thoughts on Verizon vs Sprint as far as quality of service, pricing and policies? Anyone else think that Verizon is going to regret this price hike?
Have A Question Regarding etf. I recently had a line cancel out on my account. The etf is 350 but then I'm also getting charged an additional $65 in taxes for a total of $415. What the heck is that. When did taxes start applying in to the etf. I had an etf line a year ago and there was none of this. I even looked at the contract and online at sprint.com and it states upto $350 etf. No where does it say plus taxes. Can anyone clarify this? Any sprint employees
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yaniel06 said:
Have A Question Regarding etf. I recently had a line cancel out on my account. The etf is 350 but then I'm also getting charged an additional $65 in taxes for a total of $415. What the heck is that. When did taxes start applying in to the etf. I had an etf line a year ago and there was none of this. I even looked at the contract and online at sprint.com and it states upto $350 etf. No where does it say plus taxes. Can anyone clarify this? Any sprint employees
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Yeah, based on a cursory search of their Terms and Conditions, I couldn't find anything relating to taxes on an ETF. You might want to call their billing department to see what's going on with that. Record your phone call (tell them that you're doing this, as some states require everyone to be aware of recordings), make them tell you exactly where in their Terms and Conditions this line is located. If they don't answer your questions to your satisfaction, talk to a supervisor and see what they can do for you.
Edit:
I just saw this line in Sprint's Return and Exchange Policy:
Please note that this policy may not reflect the additional return policies of our authorized third-party dealers or retailers. If you are returning a device leased through Apple Finance Services (AFS), call AFS at 1-800-216-4384.
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The taxes could be from a third-party dealer or retailer, but it doesn't sound like it. Just a heads up.
Just read it but this looks like it is due to a return within the 14 days they give you.
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I find it funny that on the Framily plan Sprint advertises no contract no ETF's yet my plan still indicates I am locked into a contract and that I will have ETF's if I cancel.
MikeyLee said:
I find it funny that on the Framily plan Sprint advertises no contract no ETF's yet my plan still indicates I am locked into a contract and that I will have ETF's if I cancel.
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You don't have a contract, unless you we're already under a contract before you switched your plan. Then you would still have until your original contract date ends. Also if your enrolled in easy pay for a new phone where u would pay monthly for it, if you we're to decided to terminate your service you would be responsible for the remainder of the phones retail price!
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MikeyLee said:
I find it funny that on the Framily plan Sprint advertises no contract no ETF's yet my plan still indicates I am locked into a contract and that I will have ETF's if I cancel.
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I believe this is due to the transition between Subsidized to Un-Subsidized phone plans... I'll try to explain this in a way that makes sense, since I had to ask a lot of questions in order to fully understand it myself. In order to understand why there's even an ETF, we have to understand how subsidized phones worked and why Sprint (and soon all other carriers) will move away from them.
Subsidized Phones and Early Termination Fees (ETFs)
When you buy a subsidized phone (let's say a Note III) for $200, that doesn't mean that Sprint got the phone for $200 and is now passing the savings off to you. It means that they have factored in the cost of the phone in their plan pricing. If the phone cost them $500 (at wholesale), that's $300 that they have to recoup from you over the course of two years. If you get your phone and decide to leave after 6 months, they're not going to recoup $240 (assuming they split it evenly over the 24 months, which I doubt). That's the philosophy behind the ETF. If you leave early, they aren't going to recoup from their subsidized phones, and they lost out on a decent amount of cash.
That's also why the ETF decreases as you get closer to that magic 2-year mark. They've already recouped most of their "investment" into you as a customer, so they can't charge you as much for an ETF.
Now, the Subsidized phone scheme has always been a means to entice new customers and to keep existing customers. If you can offer a $700 smart phone for $250, it's great marketing! But, I bet they are making less money when they have to subsidize a smart phone than when they offer a "dumb" flip-phone for free. When smartphones (I'm thinking back to the days of the Treo) were relegated back to the nerds and businessmen, they could afford to make less money on the subsidized plan and still make a ton on the subsidized flip phones.
Verizon must have loved my in-laws, because they had the same "dumb" flip-phones for about 5 years, but were paying the same price as the High School senior who had a subsidized iPhone. In my opinion, the in-laws were paying the subsidy price of the iPhone.
After the iPhone and the mass-market flooding of smart phones, more and more people started getting smart phones. When looking at phones, the consumer can easily argue an extra $50 to get a top-end smartphone over a medium-level phone. Which should work out fine, but it also means that Sprint (or Verizon or ATT or whoever) is not going to make as much money (due to the subsidized portion of the phone cost being higher). I've even heard that they started losing money on some of the top-end phones since the subsidized costs were higher than the recouping they were doing. (note: the previous sentence is hearsay and no credible source has been given to me).
At first, Sprint (and others) tried to recoup those losses by incurring a "smartphone" fee. I remember the first time I saw a $10 "Premium Data" fee, I knew it was bull**** (pardon the language), but I was also stuck in a contract. Despite much arguing with various supervisors, I still ended up paying it, but not before threatening to leave numerous times (even with the ETF). If it weren't for my 18% "employee" discount, I would've switched.
Un-Subsidized Phones and the Future of Phone Buying (IMO)
I think the Framily Plan is interesting. They are basically taking the subsidy cost out of the phone plan and having the customer pay for what they actually get. In my opinion, this is much better.
Yes, I get a gut reaction when I have to pay full-price for my latest-and-greatest phone (since I'm so used to my subsidized price). But for those customers who are OK with keeping their technology a bit longer or buying second-hand phones, they can make some pretty significant savings. It also means that you don't have to buy your phone from Sprint or Verizon. The customer has more options when it comes to buying their phone.
So, all-in-all, I think it's a good move and I can see all carriers moving towards this model in the future.
Transition between Subsidized and Un-Subsidized Plans
This is where I believe you, MikeyLee, are stuck. Sprint can't recoup their losses from your subsidized phone because you're now paying $25/month on the Framily plan. This is why they initially had the whole "existing members can't join the Framily" crap. They loosened that to some members being "merge eligible," meaning they were allowed to switch to the Framily Plan. I believe the only check for "merge eligibility" was whether or not Sprint had recouped enough of their subsidy.
For those of us who were merge eligible but who still had time before their old two-year contract was up, Sprint also has an ETF to cover the remainder of the original two-year agreement (and recoup their losses from you leaving and not ponying up for your subsidized phone).
In Closing
I personally like the Un-Subsidized plan. For me, I went from paying $150/month down to $75/month (2 lines, one with unlimited, not counting phone monthly payments). Even when I factor in the cost of two new top-tier smart phone every 2 years, I still save $700 over the two years.
It also makes more sense for people like my in-laws, who don't need (or want) the latest-and-greatest and would rather keep their phones for decades if they could.
But yes, the transition between the two is inherently going to be messy. Hold out to see the real value of un-subsidized plans!