Related
I can't ound the answer with the forum search.
My Wallaby does not have a hard-reset switch. How can I hardreset it without to disassemble and take out and in the battery?
Sometimes I try functions in the bootloader menu, and after it, the Windows does not start. Only display the background with the radio and wince version number. In this case only the hardreset helps.
Any idea?
Sallala said:
How can I hardreset it without to disassemble and take out and in the battery?
Click to expand...
Click to collapse
It would be possible to write a program which causes a hard reset. But in the situations where you'd need it, you can't run the program anymore. You could try wiring in a new pushbutton if you're really (really!) good with a soldering iron, otherwise I'd refrain from playing with the bootloader on such a unit.
If you leave it in bootloader mode, this will drain the batteries really quick (causing a hard reset) since the backlight stays on and power-management happens. This would still take up to a few hours, but would save you the hassle of opening it up.
Thank you!
So there is not a special key-combinations like the new iPAQ-s.
I use it for three days. I must to hard reset two times. (After I try to changed something in the bootloader)
In the first time, I pressd various key combinations, and I could hardreset it, but I can't remember how
Ok, your tipp is a good, if I'am not at home, and do not reach my torx
Gabor
I find it hard to believe that there is no button combination for a hard reset
have you tried reading your Wallaby manual?
In any case, I have an app installed called THM Task Manager, and it has a "shutdown" option which INCLUDES hard reset. I haven't tried this yet (for obvious reasons) but you're free to so if you'd like.
Hope this helps
Carlo
you have not tried inserting the unscrewed cap of your pen into the lower right pinhole on the side of your xda?
There is no hardreset micro-switch inside.
On the mainboard there is only the place for the switch, but no switch.
I read the wiev the manual for the Qtek1010 only, that I downloaded, and not found any text about hard-reset key-combinations.
I bought it from a guy, who build a working xda from two killed devices. I gave only a sync cable, no manual or anithing else.
Hard-reset program sometimes can't help. As I wrote, I needed hard-reset two times, after I changed something in the bootloader. The device stops at the windows welcome screen, wher the version number displays. I can't start any hardreset program at this tiem.
Thank you,
Gábor
ic, so it's a sort of "refurbished, frankenstein" unit. the guy must've forgotten to put on the micro switch, when he was putting the thing together.
you could disconnect the battery and wait till the backup batt drains too. that should hard reset the thing, when you reinsert the main battery
Download PHM Task manager here:
http://www.phm.lu/Products/PocketPC/TaskMgr/
Install it.
Then go to the shutdown menu - there in is a "hard reset" option
Follow the warnings etc and execute - your device will then be hard reset!
FYI,
JB
PS: please post if this solves your Frankenstein units problem...
I thought the hard reset was a hardware feature on the xda that isolates the battery physically from the board, is that possible to implement in software??
Admittedly - I never used this method on my old XDA; however, I have used this on two Toshiba PDA's (e740 and an e755) and it works.
To the best of my knowledge, this works via software by telling the device to release/erase everything in volatile RAM - ie a hard reset w/o cycling the battery.
-JB
alright guys i think i may be screwed here.
teh phone i got is the HD2 runing widnows mobile "5.2.21869"
now the problems i have is that most of the apps i go in to, teh screen orientation is stuck on landscape and there is nothign i can do to get it back. shaking violently dosen't work for all teh rage fixers out there.
i tryed re-calibrating the G-sensor with no luck. then for a laugh i calibrated it so that the phone though flat was at some obscure angle, then reset to flat, alro with no luck.
i have done the foctory reset located within the operting system with no change, and i have done the manufacture's reset as well (the one where you hold down teh volume buttons and tap the power button).
now i have the firmware update that will most likely fix this but there is a problem (which is where i think im screwed). whenever i plug the phone into my pc, or any other, it simply charges adn will not recognise that i have connected it to a computer. (i have dissabled charging whenever connected to a PC).
so do you have any suggestions guys or am i as screwed as i think i am.
archangelCJ said:
alright guys i think i may be screwed here.
teh phone i got is the HD2 runing widnows mobile "5.2.21869"
now the problems i have is that most of the apps i go in to, teh screen orientation is stuck on landscape and there is nothign i can do to get it back. shaking violently dosen't work for all teh rage fixers out there.
i tryed re-calibrating the G-sensor with no luck. then for a laugh i calibrated it so that the phone though flat was at some obscure angle, then reset to flat, alro with no luck.
i have done the foctory reset located within the operting system with no change, and i have done the manufacture's reset as well (the one where you hold down teh volume buttons and tap the power button).
now i have the firmware update that will most likely fix this but there is a problem (which is where i think im screwed). whenever i plug the phone into my pc, or any other, it simply charges adn will not recognise that i have connected it to a computer. (i have dissabled charging whenever connected to a PC).
so do you have any suggestions guys or am i as screwed as i think i am.
Click to expand...
Click to collapse
After you plug the phone into a usb port on the pc, does a screen pop up on the phone letting u choose from either : charge only, disk drive, or the one u need for update "sync"
If not you might have to download a new windows rom from the hd2 rom section and put it on the sd card
checkout this newbie section on how to
just verify in the settings under phone how what is your rom size
for 512 MB ROM use this http://forum.xda-developers.com/showthread.php?t=609477
for 1024MB ROM use http://forum.xda-developers.com/showthread.php?t=653614
There are instructions there on how to do this without using the usb cable, Just flash thru the SD CARD
Good Luck
Hi guys. I'm totally new to the android/smart phone world btw. Anyways, I recently got my Samsung Galaxy S2... first thing I noticed, my touch screen wasn't working. I popped the battery in and out and then it started working as it should.
My phone was working fine this morning, then all of a sudden out of no where, the touch screen stopped working again. I've tried turning on/off the phone multiple times. I've taken out the battery and even my SIM card nothing... i'm worried.
Has this happened to anyone else? Is there a fix? Do i have to go through Samsung? I hope not. Incase anyone asks, I did not root my phone.
Any help/feedback would be appreciated.
When the touchscreen stops working... were you charging the phone at that time?
The first time i turned on my phone, was actually by accident and it was charging.
However, just earlier now, it was not. it was just sitting on my computer desk. The home button, lock button and touch capacitive buttons work.... but i can't get past the lock screen
you could try a factory reset to see if its software related, but it sounds like hardware. I would definitely Return the phone .
I guess I can't do a factory reset, since I can't get into any of the menus... man this sucks. I spent $900 *gulp*
To do a factory reset,
1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press and hold the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose wipe data/factory reset.
touch screen not needed this way.
oo that's interesting... I tried it. and it didn't get to a boot menu. maybe I was doing it wrong. I tried a few different ways, but no success. It turns out I have warranty with the store. They're going to replace it for me Thanks for the feedback guys. Awesome forums.
Something similar happened to me yesterday. When I had the in-box USB cable attached to a BoxWave VersaCharger (combined AC/DC charger), and the VersaCharger was plugged into 120V AC, the touchscreen would stop working. As soon as I unplugged the USB cable from the SGS2, or plugged the VersaCharger into a 12V DC lighter socket, the touchscreen would work fine.
I've got the same problem as the OP... I had my phone charging overnight and this morning when I first went to use the phone I could not unlock the screen. I could wake the screen via the home button, and see I had a missed call etc but it just wasn't responding to touch. BTW I can't remember if when I first tried to unlock the phone if it was charging or not but really this shouldn't matter.... oh and btw, I'm not rooted or anything either! Naturally I rebooted the phone but still the same problem....so I tried a battery pull and still the same problem. Just now I did a factory reset but the touch screen still isn't working! I guess this is a hardware problem so I'm going to get it fixed under warranty by Samsung! Gutted that I will likely be without my phone for a week or 2!
EDIT, UPDATE...
Well, I was just on my way to the repair shop Samsung warranty had told me to take it too, and I took my sim card out to put in my old Hero (the only thing I hadn't tried!) and I couldn't believe it but the touch screen started working fine again! Weird, but that is now my advice if anyone else has a problem with their touch screen not working - oh and I took the sim out whilst the phone was still turned on. Crisis averted!
UPDATE 2
Sadly this has happened about 4 times to me now and I'm just waiting for the inevitable next time. Each time doing a factory reset then taking the sim card out seems to bring the screen back to life (though last time not immediately) but I shouldn't have to put up with this. Problem is, I don't want to send off a seemingly perfectly working phone to get repaired as I fear they will struggle to notice the problem, never mind fix it! I'm hoping a new firmware comes out soon, in the hope that it may resolve my issues...
Me as well ...
I have had this happen to me twice now (Touchscreen not responding).
The first time I had just installed a game and thought it must have been related to that. Pulled the battery and no joy, left it for a while and it came back to life...
Second time I was surfing the web and it stopped responding, pulled the battery and left it for maybe a minute but no joy .... pulled the battery again and left it for probably 20min and it came back to life. When it came back up I noticed the livewallpaper had been turned off and my widgets were gone from the homescreen.
What I did notice when it wasn't working was it had "safe mode" displayed at the bottom left of the screen
Have the Same Problem
Have the same problem i Mine and was super exicedat first it worked fine and after charging the touchscreen stopped working i pulled the battery out and put it back in but no luckso im gonna return mine to the shop hope they replace it
Moral:AT FIRST SUPER EXICTED BUT NOW SUPER ANGRY
Same issue - Is there ANY way to save my data before I send it in for repair/replace?
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
blaubeer said:
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
Click to expand...
Click to collapse
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Nitrile said:
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Click to expand...
Click to collapse
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
blaubeer said:
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
Click to expand...
Click to collapse
get a USB jig off ebay or amazon to reset the flash counter. should not cost more than 5 or 6 euros, shipped.
anyways you need to flash CF-root through ODIN if you are coming from stock. instructions are all in chainfire's cf-root thread.
Nandroid Restore
So I successfully rooted, used CWM to do a Nandroid backup, mounted the sd_card and saved the contents (including the nandroid backup) to my PC, reflashed the stock rom & kernel, usb-jigged it to get the counter back to zero/original and sent the phone in for repair. My efforts paid off as they repaired it without question under warranty. I just received the phone back and today set about restoring my backup:
Copied the sd_card contents I'd saved to my HDD back onto the phone
Re-roooted it with Cf-mod.
Used CWM to restore the backup I took before sending it in
It restored boot/system/data/cache successfully
selected reboot now in CWM
The result is that it is still missing all my apps. It only seems to have the "data" like my camera shots and SMS messages, system settings like whether bluetooth is on or off, the volume level, Wifi networks etc. So something was restored. But there is no Google Account configured, the lock screen picture is the default not the one I had beforehand, and as I said, all the apps - the main reason I did this whole thing as my personal data is all backed up to the cloud on a regular basis anyway - have not been restored. Am I confused? I thought a nandroid backup took a complete snapshot of everything, apps included.
Finding out the list of Apps I had in order to reinstall them is not an issue - I have a list of everything I had installed saved on AppBrain. But if I reinstall the apps, all the settings (or progress in the games) within those freshly installed apps will be back to square one, not where I left them, right? Or should I reinstall the apps and then restore the data partition over the top again?
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
achillies400 said:
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
Click to expand...
Click to collapse
Nope, no screen protector or any kind of case for that matter. Anyway, that isn't my issue anymore. The touch-sensitive unit was defective, the phone was repaired under warranty. My issue now is getting my apps & settings back. I have meanwhile read elsewhere that Nandroid doesn't back up the apps - pretty deceptive "backs up everything!" "it is like time travel" etc comments around here then.
Anyway, I reinstalled all the apps I had previously, and thought by reapplying the data partition from the nandroid backup it might then bring back the settings for the reinstalled apps. Instead all it did was remove all those apps again - now I am really confused. How come the restore DOESN'T bring back the apps I used to have, but DOES remove the ones I subsequently install. Does Nandroid touch the apps or doesn't it?
Touch screen not working
So i am having a very peculiar problem related to the GT-I9100 Touch Screen.
I bought the phone from Saudi Arabia and I live in Bangladesh at the moment. So for now I don't have warranty.
I bought it on 4th of this month. It had 2.3.3. So I updated it to 2.3.5. I did not use the phone much before that so I don't know if this problem was there before.
So here is the problem.
First time I noticed it when i pulled the phone from my pocket and could not unlock the pattern. First I thought I forgot the pattern. After sometime I noticed that i could not touch the buttons. I was dragging my finger over the points but there was no connecting line. I restarted the set. But it still did not work. After sometime I took the battery out. And after that it started normally and unlocked. And the touchscreen is totally fine.
I tested it using *#0*#. And every single point in the screen registers touch.
After that this happened couple of times. First couple of days I thought it was a pattern unlock problem. But i tried PIN and Password even using no unlock. It happened in every case.
So after couple of days it totally stopped happening.
But from yesterday it is happening again. And today it happened 3 times.
So today as I had no unlock protocol i tried tapping Home twice. As this brings on the voice command menu. And for the first time i was in the phone without touching the screen.And first i noticed the Menu and Back Soft keys works.And the touchscreen still does not work. And i noticed some thing weird. Always some thing in the screen is Selected. In Menu the + Icon is selected. In first screen the Map icon is selected. Also in Recent Apps the first App is selected. So after a lot of reboots it is back to normal again. Now i see something interesting. In the Battery Usage Graph i can see some really sharp drops. 3 times. Looks like when this happens phones charge takes a nose dive.
So here is the Gist.
Info related the Problem:
1. Usually happens when the phone is my pant pocket for sometime. It does not happen if it is sitting on the table.
2. Touchscreen gets totally disabled.
3. I have no idea why this happens.The exact reason behind it.
4. Battery Charge takes a nose dive when this happens. See the attached images.
5. I still don't know how to bring it back. Sometimes a simple reboot works. Sometimes I have to pull the battery. And sometimes it works on its own.
6. Every other function of the phone works. Like music playback using my UE 200vi music keys using PowerAMP, Siri(Android version), Call can be received using headset.
Battery nose Dive:
dl.dropbox.com/u/30943431/SC20111115-203017.png
dl.dropbox.com/u/30943431/SC20111116-202913.png
Also the selection
dl.dropbox.com/u/30943431/SC20111116-202146.png
So this is the thing. My biggest problem right now is, I don't know why it happens and I don't know how to bring it back from this situation. If I knew I could make sure I don't get it again or I would just fix it every-time. As when this happens I cant make calls or anything which requires the touchscreen.
So guys help me if you can by giving ideas. As i will not go back to KSA in 6 months. So buying a $550 phone unlocked was a total waste. As i cant use it here.
Thanks a million in advance.
---------- Post added at 09:29 PM ---------- Previous post was at 09:13 PM ----------
Sorry for this. But looks like i cant post outside links before i have 8 posts. So i removed the "ht tp : //" part of the links. Copy paste in browser address bar and it will open fine.
And also the next time it happens i will do a video to shou you guys.
Having the same problem while charging touch screen doesn't work
Stock charger and usb cable
i was on CM7 but that happend so i flashed stock but no luck
I will write more observations
So let's start off saying I messed up bad. REALLY BAD. I'm not the one who is braindead, by the way. It's my vibrant.
http://i.imgur.com/R6UfS.jpg
I have an important recording in one of the folders in my internal data that I would be willing to go very far to restore. The recording would be impossible to reproduce, even under the same circumstances and people involved.
I've been able to boot up the phone (supposedly) because I hear the hardware battery charging sound. Only two of the indicator lights on the bottom light up. The touchscreen seems to be unresponsive, but I could be wrong because the sounds for the phone were disabled before the accident. "HEY MAN YOU SHOULD HAVE USED A CASE" - I did have a case on.
Anyway, when I connected it to the desktop (drivers already installed, done this dozens of times) it said unknown device. I tried other USB ports, still got nothing. I took it to the laptop, same issue. Tried to force install the drivers, that didn't work either. The battery is fully charged. I can restart the phone and the boot times combined with indicator lights at the bottom tell me the phone is "working"
I have Droid Explorer installed, the program I usually use to access the file system. It doesn't find any devices connected. Not sure about ADB. I read somewhere on the forums that you can get into recovery mode by pressing HOME+POWER+VOL UP. I'm not sure if the home button works but I tried this with no luck.
"HEY MAN WHY DON'T YOU BACKUP" - I do. On the first of every month. It hasn't been the first of November, therefore I don't have this backup.
Tell me my friends, is this phone to be euthanized? I would also preferably not want to buy a new screen. Any sort of help is appreciated.
Hey question, is the recording you want on the SD card or the internal memory of the phone, reason I ask is if its on the SD card, you can pull that out, mount it on your lappy or whatever and use the proper SW to explore the card, and retrieve your audio file you want, otherwise, if not then yes you still need a way to overcome the detection of phone to access the two drives for the internal memory of the phone, so you can retrieve your audio file. Yes drivers are the first thing that comes to my mind, however if the phone was being detected prior to damaging it then IDK why that would change unless there is a HW issue from the trauma of dropping it, was the phone detected prior to dropping it with 0 defects and since you damaged it that functionality is no longer working???? I mean your confident its fully booting up, and technically the phones functional except the screen is hosed, do I have this scenario right, and as such is the reason why you cant navigate to the folder you need in order to retrieve your file????
Look you also gotta find a way to see what your doing with the phone so you can get it into mass storage mode, then you'll be able to extract the audio and whatever files you want, BTW replacing the glass isn't that bad, unless your not confidant about doing fragile mechanical work on phones!! And replacing the capacitive glass face would restore the phone to an operable state where you could once again be interactive with it.
Of course if the recording was on the external SD card I wouldn't have a problem with it. It looks like the trauma messed up the hardware, but I can't be sure anymore. Of course If I fix the screen and connect to wifi I can recover it but a screen would cost me another $150 and I'm not sure if that's such a good idea. If only I knew someone else with the same phone, then I could borrow their screen temporarily!
I sort of know exactly everything that you're saying, it's just that there's no solution to the problem so I'll have to either get an expert to recover my files or buy a new screen. Looks like I will need quotes on this.
I have a phone with a cracked screen that still works. That screen with your mobo could be used to at least get a display and pull the files you need. PM me, and I'm sure we can work something out.
Sent from my SGH-T959 using XDA App
I literally had this same problem. I'll tell you what I did. You need to set up adb on your computer. There are plenty of instructional videos on that. Once you have adb setup for sure, then connect your usb and power the phone on. You should hear your phone recognize your device. Open up cmd on your pc and type in adb devices. You should see your phone listed. Now download a program called "Android commander" it's for windows. Android commander uses adb features to see, copy, erase, and basically manipulate all the media on your device without being able to see your screen or enable mass storage. I used this trick to pull pictures of my daughter being born off my vibrant before sending it back to Tmobile for my replacement. I also was able to delete su and any traces of being rooted or having custom roms on my device thus avoiding my warranty being voided. Hope this helps. If you need further help, feel free to add me on google talk. I'm happy to help. I know how I felt when this happened to me. [email protected]
Sent from my T959 using xda premium
Well, I wrote a very thorough post explaining my situation, and when I tried to post it I was informed I was trying to register for my forum account instead. *facepalm* So with that thirty minutes wasted, let's try this again.
I have a Kindle Fire HDX 7. Software 4.5.2. I rooted it with an exploit, deleted some Metrics system files, and then after rebooting came up to a broken "desktop." The main Favorites window flashes from white to gray at me, there are no icons in it. I can't run any apps. I can get to the Settings menu, enable ADB, MTP, etc., but I can't turn on Wi-Fi or do updates. I did a Factory Reset, but that just erased all my content. If I reboot from this situation, I get stuck at the orange animated logo screen forever. If I hold the Volume + button and choose Factory Default from there, I can get back to the flashing Favorites desktop window, but still can't do anything just as before.
I have installed the Android SDK for Windows, installed the adb_usb.ini files, and the device is not recognized by Windows at all. It charges, but that's it. I tried using Ubuntu and SoupKit. They also don't see the Kindle as being there. No matter how many times I reboot the Kindle, all the SoupKit commands just hang at "Waiting for Device".
I made a Factory Cable. When I plug it in, the Kindle doesn't turn on. Holding down the power button does nothing. If I plug back in a regular USB, it turns right on. If I plug the Factory Cable in at the Flashing favorites screen, I hear the "plugged in" chime and the charging icon appears on the battery, but nothing else happens. If I try to reboot from there, with the Factory Cable still in, it shuts down but won't restart. I am open to the possibility I messed up the cable, but continuity seems good with my meter from both ends of the cable and from the solder joints to the micro-USB end, etc.
Has anyone seen the flashing desktop behavior? What should I be doing to try to get my Kindle recognized, so I can push the stock firmware back to it to fix this? Any help would be greatly appreciated. I made a foolish mistake and I can't seem to correct it myself, so I'm hoping someone else out there has the answer I'm overlooking. Thank you for your time.
Make sure you have the Kindle Fire ADB drivers installed.
EncryptedCurse said:
Make sure you have the (link text clipped due to restrictions on <10 posters) installed.
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Click to collapse
I had already installed the Google USB driver using the SDK Manager, and also modified adb_usb.ini and so forth, to no effect. I tried the instructions at the above link, though, since that Add-On site was something new. It appears some things have changed since that article was written, though, since the only thing available from the Add-On site from Amazon now is just the Kindle USB driver. I installed it, but Windows still doesn't recognize the Kindle. I rebooted the computer and the Kindle just to be sure.
To be clear, when I say it doesn't recognize it, I mean it doesn't even appear in Device Manager as an unknown device. No matter which computer, USB port, or cable I use, Windows 7 and Ubuntu simply do not see a device as there. The Kindle chimes and shows the charging icon, but Windows doesn't see anything as being plugged in.
From what I'm reading, it appears the factory cable I made is useless with the Fire HDX line.
I notice that the SuperSU app is still installed for what it's worth. I can't run anything, so it's kind of hopeless. I can't seem to find the original exploit that I used, but I basically just tapped a button that said "Gimme Root" and then I had super user access. Dangerous, dangerous super user access.
I'm not opposed to opening the Kindle up and tinkering with things, if there's any chance that will help correct this problem.
Valence1981 said:
I made a Factory Cable. When I plug it in, the Kindle doesn't turn on. Holding down the power button does nothing. If I plug back in a regular USB, it turns right on. If I plug the Factory Cable in at the Flashing favorites screen, I hear the "plugged in" chime and the charging icon appears on the battery, but nothing else happens. If I try to reboot from there, with the Factory Cable still in, it shuts down but won't restart. I am open to the possibility I messed up the cable, but continuity seems good with my meter from both ends of the cable and from the solder joints to the micro-USB end, etc.
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"Factory cables" (sometimes called fastboot cable) are useless on all HDX models. Stick with a standard, high quality USB cable. I realize this seems counter intuitive but Amazon has done their best to make the latest generation of devices inaccessible to those looking to leverage the hardware or simply recover and non-functioning device.
Your issue with 'seeing the device' is likely due to Windows drivers. If the suggestion from @EncryptedCurse doesn't work suggest deleting all related entries from device manager when the device is tethered, reboot and then reconnect. Windows should install the correct drivers assuming you downloaded the Kindle specific ones in advance. There are shortcuts to this procedure (eg: a reboot really isn't necessary) if you know your way around Windows.
Davey126 said:
"Factory cables" (sometimes called fastboot cable) are useless on all HDX models. Stick with a standard, high quality USB cable. I realize this seems counter intuitive but Amazon has done their best to make the latest generation of devices inaccessible to those looking to leverage the hardware or simply recover and non-functioning device.
Your issue with 'seeing the device' is likely due to Windows drivers. If the suggestion from @EncryptedCurse doesn't work suggest deleting all related entries from device manager when the device is tethered, reboot and then reconnect. Windows should install the correct drivers assuming you downloaded the Kindle specific ones in advance. There are shortcuts to this procedure (eg: a reboot really isn't necessary) if you know your way around Windows.
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I plugged the Kindle in (I'm at the Settings menu on it, since staying at the launcher/home/favorites screen just threatens to give me epilepsy with its constant flashing), I removed all the USB host controllers and root hubs, then scanned for hardware changes to reinstall them. The Kindle is not found, as a recognized device or an unknown one. As I said, when I boot from a thumb drive into Ubuntu, it doesn't find it either. When I run adb devices, it says no device is found. I have heard of people getting it to take ADB commands anyway, despite the not found error, by just repeatedly rebooting the Kindle, but it hasn't worked for me.
Valence1981 said:
I plugged the Kindle in (I'm at the Settings menu on it, since staying at the launcher/home/favorites screen just threatens to give me epilepsy with its constant flashing), I removed all the USB host controllers and root hubs, then scanned for hardware changes to reinstall them. The Kindle is not found, as a recognized device or an unknown one. As I said, when I boot from a thumb drive into Ubuntu, it doesn't find it either. When I run adb devices, it says no device is found. I have heard of people getting it to take ADB commands anyway, despite the not found error, by just repeatedly rebooting the Kindle, but it hasn't worked for me.
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My bad - I overlooked some key details in your original post even though clearly stated. If you are not seeing the the device from any host (and you have certainly done the things I would have suggested) there is little you can do to recover via standard methods. A couple longshot suggestions:
- change cables. I know you tried a homebuilt cable but grab a couple standard cables just to rule out a bad wire; crappy usb cables are more common than people think
- check for a bent/missing pin in the micro-usb port; possible you aren't making a data connection (for others benefit, data and charge use different pins)
I realize both the above are highly unlikely given the sequence of events that lead up to your current problem. Running out of ideas ...
I doubt this will help, but one long shot on Windows is try to use the HDX toolkit to install the adv drivers. It won't do anything else with this build, but if this is a driver issue, it could possibly fix it. Also, if you can try revoking adb permissions if you can get to that window and try a different usb port.
These are all last ditch efforts though.
I tried the HDXToolkit driver install. It seemed promising, but it still doesn't see the Kindle. Checking the connector to see if the data pins were damaged was a good idea, but unfortunately they look unmangled. I am using a regular USB cable at this point, by the way.
I can't disable ADB mode on the Kindle itself. I can go to the Developer menu and try to disable it, but it just kicks me back to Settings and the option stays set to On when I go back to it. I can switch between MTP and CTP for whatever that's worth.
I appreciate the optimism. I'm quite upset with myself for doing this to my Kindle, as I really was getting a lot of use out of it. I can't help but be a little mad at Amazon, too, for making it so hard to fix this.
Oh, I was also going to mention that when I go to the stock recovery window with the option between reboot and factory restore, at the bottom under the Kindle logo it says "No Command" not sure what the significance is of that. I've seen where some people get a lot of error messages in that area.
Valence1981 said:
I tried the HDXToolkit driver install. It seemed promising, but it still doesn't see the Kindle. Checking the connector to see if the data pins were damaged was a good idea, but unfortunately they look unmangled. I am using a regular USB cable at this point, by the way.
I can't disable ADB mode on the Kindle itself. I can go to the Developer menu and try to disable it, but it just kicks me back to Settings and the option stays set to On when I go back to it. I can switch between MTP and CTP for whatever that's worth.
I appreciate the optimism. I'm quite upset with myself for doing this to my Kindle, as I really was getting a lot of use out of it. I can't help but be a little mad at Amazon, too, for making it so hard to fix this.
Oh, I was also going to mention that when I go to the stock recovery window with the option between reboot and factory restore, at the bottom under the Kindle logo it says "No Command" not sure what the significance is of that. I've seen where some people get a lot of error messages in that area.
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Some very left-field ideas:
- try enabling bluetooth. Obviously if you can get that working there is a way to move files to/from device which might provide additional repair/recovery options.
- there is a rumor that long pressing power (40+ sec) performs some type of 'hard reset' on the device. Never see it work but worth a try.
If the device is still within warranty reach out to Amazon. They are pretty good about providing replacements (say it died during an update) although it will likely be a refurb. Who knows, might get one with a low enough fimware level to unlock. That opens a entirely new set of options.
It would appear that the HDX can't use Bluetooth for file transfers, only for connecting peripherals like keyboards and speakers. I'm going to try it anyway.
I have done the long power button hold down, but it doesn't seem to do anything.
I believe I should be in warranty. I got my Kindle for Christmas, so it's only about 6 months old. I'd rather not have to lie to customer service, though. So I'm still prodding at this trying to find a solution. If I could just get WiFi to work, so I could download a firmware update, I think that might help, but of course everytime I put in my network information and tell it to save it, it kicks me back to the Settings window and I get no connection.
The 40 second Hard Reset never worked in my case, although My Kindle didn't even boot up after my stupidity.
Valence1981 said:
It would appear that the HDX can't use Bluetooth for file transfers, only for connecting peripherals like keyboards and speakers. I'm going to try it anyway.
I have done the long power button hold down, but it doesn't seem to do anything.
I believe I should be in warranty. I got my Kindle for Christmas, so it's only about 6 months old. I'd rather not have to lie to customer service, though. So I'm still prodding at this trying to find a solution. If I could just get WiFi to work, so I could download a firmware update, I think that might help, but of course everytime I put in my network information and tell it to save it, it kicks me back to the Settings window and I get no connection.
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Understand the ethical concern. Stating it died during an update is technically correct provided you don't indicate who was doing the updating. If asked if the device is rooted then you should come clean (which could impact Amazon's decision whether to replace). I have a great relationship with Amazon and believe honesty will ultimately get you further than deception.
So it doesn't appear there is anything else I can do about this. The Kindle isn't recognized by any computer I have, using Windows XP or 7, or using Ubuntu. I read that XP might be able to see it if I disabled ADB, but it's permanently turned on and if I try to turn it off it kicks me back to the Settings menu without actually changing the setting. Since no computer can see it, I don't think there is anything I can do to recover it. Unless someone figures out a way to flash the ROM by taking the thing apart and doing it manually, which I don't think is going to happen anytime soon. I can't believe I ruined my Kindle. Looks like all that's left is contacting support and seeing if they'll help me with a replacement.
Actually, one other thing. If I have to send the old one back, won't they notice that SuperSU is installed and realize what I did?
Valence1981 said:
So it doesn't appear there is anything else I can do about this. The Kindle isn't recognized by any computer I have, using Windows XP or 7, or using Ubuntu. I read that XP might be able to see it if I disabled ADB, but it's permanently turned on and if I try to turn it off it kicks me back to the Settings menu without actually changing the setting. Since no computer can see it, I don't think there is anything I can do to recover it. Unless someone figures out a way to flash the ROM by taking the thing apart and doing it manually, which I don't think is going to happen anytime soon. I can't believe I ruined my Kindle. Looks like all that's left is contacting support and seeing if they'll help me with a replacement.
Actually, one other thing. If I have to send the old one back, won't they notice that SuperSU is installed and realize what I did?
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Sorry for your troubles. Amazon is pretty easy going - at least in my region. If the device is in warranty and you simply describe the symptoms without going into too much detail you should get a replacement. I don't believe they inspect devices beyond looking for obvious physical damage. The device will likely get 'reprogrammed' and be sold as a refurb. It makes little economic sense to have a tech inspect returned devices unless they are looking for something specific or a pattern of failures. Good luck.
Any have file APQ8074.hex and 8074_msimage.mbn for unbrick QHUSB?