My original Eris was rooted. It was water damaged and replaced but new one has 2.1 pre-installed and 1.49 hboot. I am thinking of trying to replace it again to see if I can get one with 1.5 or a lower hboot. Is there a way I can have them reprogram it at store if I claim it has a problem or you think I should just try to replace it. The last one came from asurion the insurance comp. And I talked to Verizon. They said in order to replace it again I have to call asurion again and tell them it came with a problem. Just need aittle advice here please.
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My TB is having charging issues, but since I bought it used I cant take it back to verizon, but I do have Asurion insurance on it...
My question is:
With verizon, they wont accept a return if its been rooted, but how about asurion?
I rooted my phone to try an wipe the battery stats, but it didnt work,
Ive gone back to stock, but cant seem to get S-on again... will they still take the phone?
thanx
Danny
inferno1 said:
My TB is having charging issues, but since I bought it used I cant take it back to verizon, but I do have Asurion insurance on it...
My question is:
With verizon, they wont accept a return if its been rooted, but how about asurion?
I rooted my phone to try an wipe the battery stats, but it didnt work,
Ive gone back to stock, but cant seem to get S-on again... will they still take the phone?
thanx
Danny
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Click to collapse
If you follow the proven method to unroot your phone, you will go back to stock and s-on.
Sent from my Synergized Thunderbolt via XDA Premium App
this is the method I followed
http://forum.xda-developers.com/showthread.php?t=1009423
the first file/image loaded fine, got me back to stock android
but the second image wouldnt load, from HBoot it would say "bypassed"
I have since accepted the OTA so im running build 1.70 now...
can I still try loading the second image (via HBoot) and seeing if it takes it this time, or will it only work while running 1.12 (or was it 1.13)
thanx
danny
inferno1 said:
My TB is having charging issues, but since I bought it used I cant take it back to verizon, but I do have Asurion insurance on it...
My question is:
With verizon, they wont accept a return if its been rooted, but how about asurion?
I rooted my phone to try an wipe the battery stats, but it didnt work,
Ive gone back to stock, but cant seem to get S-on again... will they still take the phone?
thanx
Danny
Click to expand...
Click to collapse
Asurion doesn't warranty anything. It's insurance. You're wasting your time, too, because on an insurance claim they don't care if they ever see the phone again. Tell them its currently deep sea diving.
So just tell them its not charging properly, then pay a deductible and they send me a new phone, then send them mine?
(I have an issue with the lying thing, but thanx for the input)
Danny
I doubt they would even ask. I've replaced phones through them 3 times. I would avoid sending them the phone though. Just tell them you aren't able to send it back and leave it at that.
loonatik78 said:
Asurion doesn't warranty anything. It's insurance. You're wasting your time, too, because on an insurance claim they don't care if they ever see the phone again. Tell them its currently deep sea diving.
Click to expand...
Click to collapse
LLS @the above statement.
~A smart man can play dumb, but a dumb man cant play smart.~
Hey everyone. I rooted my friends phone using the HTC unlock method two months ago and put a custom ROM on his phone. His phone is freezing up and his bottom navigation buttons don't work. I tried using a stock rooted ROM and he's still having the issue. How do I unroot his phone and put it back to stock so he can take it to Sprint for a replacement. Please help me ASAP I'll really appreciate it
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Have you searched the other threads? There's a few that explain this already. Here you go http://lmgtfy.com/?q=unroot+hboot+1.50
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Look under general thread sticky with links to unroot.
when i go to stock, the bootloader will say relocked...will sprint replace the phone because none of the 4 bottom buttons work
alexnaoumi said:
when i go to stock, the bootloader will say relocked...will sprint replace the phone because none of the 4 bottom buttons work
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Click to collapse
They should. That is normal for it to say that if you rooted with HTC method. Let me know how it goes.
They should definately fix the phone if its harware is not operating properly as long as you have a protection plan. If they have to replace it, they may try and charge a deductable.
I'm pretty sure Sprint doesn't care if you have rooted your phone if you have the TEP. You will have to pay a deductable if they deem it 'bricked,' though. I've had damaged phones with root worked on before, and I've had Sprint staff tell me that it doesn't matter anymore.
I haven't seen it in any official document, but the employees I have spoken with told me in person.
You might as well just go down to a Sprint store near you and ask them if it matters, it could save you some trouble.
I Slap Fat Kids said:
They should definately fix the phone if its harware is not operating properly as long as you have a protection plan. If they have to replace it, they may try and charge a deductable.
I'm pretty sure Sprint doesn't care if you have rooted your phone if you have the TEP. You will have to pay a deductable if they deem it 'bricked,' though. I've had damaged phones with root worked on before, and I've had Sprint staff tell me that it doesn't matter anymore.
I haven't seen it in any official document, but the employees I have spoken with told me in person.
You might as well just go down to a Sprint store near you and ask them if it matters, it could save you some trouble.
Click to expand...
Click to collapse
I have talked with the techs at the sprint store there all rooted some of the non tecs could be a ass but I doubt it there cool with root . They will even show you there phone with the ROM there using sometimes.
Also just make sure you don't have that hacked WiFi app on ur phone tho lol.
Sprint changed their policies on rooted phones awhile ago. If the in store person gives you grief then move to another one that's not as dumb.
Thanks everyone, I tried unrooting and it nothing would work, I flashed a stock rooted ROM and deleted the super user app. My friend is getting a replacement Monday
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Yesterday, the vibration motor on my phone stopped working, so I went to Sprint, who ordered me a replacement through the HTC warranty.
I used the HTC Unlock method, therefore, my warranty is void. Is Sprint going to check this when I come in for the exchange? Or will it just be an even swap with no questions?
Thank you!
They will just swap it. I have had them swap my phone after I unlocked it no questions asked. I even left it rooted custom rom and all. Now if it was bricked that might be a different story. They might check then but not for a motor issue.
deadlocked007 said:
Would they have to order a replacement for let's say a busted speaker?
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Click to collapse
Actually, yes. He said that since the phone came out less than a year ago, they don't open any of them there. My friend actually came with me because his 3VO has a broken speaker. They told him that he has to go to the corporate location, as that is the only place that will actually open the phone without voiding the warranty, and if they can't fix it, they have to replace it.
He told me the vibration issue can't be fixed, and they have to order a replacement model.
i just put a stock rom on my phone and took it in and im not sure if they knew or not but i got a new phone
Sprint doesn't seem to care most of the techs are rooted. If it was bricked then yes they would be looking at you funny and you might have to pay a fee or your warranty is no good.
Hey Guys,
Sorry if this has been asked and answered. I am a tmobile monthly 4g customer and I purchased my phone off ebay from another tmobile customer.
My capacitive lights just stopped working yesterday. I know this is probably a good thing! Nonetheless as we brush up against the very end of the first year the phone has been out, I'm wondering where I would go for repairs, service or an exchange.
I don't imagine I'd have any luck with tmobile, but maybe you all have a differing opinion.
Conversely, should I go directly to HTC with the issue and if so, what does HTC typically do, fix it, exchange it, replace it with an alternate model, or tell me to go pound sand?
Finally, I am presently S-Off. Do I need to S-On before taking it to anybody?
Your help would be appreciated!
Dz
HTC would warranty it in, if it still has a warranty. T-Mobile will NOT warranty it. You have to be S-On on a stock ROM and DO NOT mention that it was ever rooted or anything.
hasoon2000 said:
HTC would warranty it in, if it still has a warranty. T-Mobile will NOT warranty it. You have to be S-On on a stock ROM and DO NOT mention that it was ever rooted or anything.
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Click to collapse
Thanks Hassoon! Had a feeling that was the answer!
Have a good day!
DZ
Does anyone know if tmobile will warranty replace a unlocked device?
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handman29 said:
Does anyone know if tmobile will warranty replace a unlocked device?
Sent from my HTC One using xda app-developers app
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Click to collapse
It appears to vary based on the store and who you happen to interface with.
The safest way is to do an S-Off, remove the tampered notice, modify the splash screen, and then lock it. But that is a lot of steps, some of them a bit risky if done wrong.
Unlocked as in carrier? If you bought it from tmo, then it should still be covered unless you did something else to void the warranty.If you mean bootloader, then that voids the warranty so you're probably gonna get hit with a fee, maybe on the back end.
FWIW, I had no trouble getting my last One replaced for a stuck pixel despite bootloader unlock. I took it to a store and had the rep there initiate the exchange, though I still had to receive the replacement in the mail since I bought it online. Before sending it in I just nandroided back to stock and flashed stock recovery and that was it. I was worried for a while that they would hit me with some extra fee because of my unlocked bootloader, but it's been over a month and nothing.
I'm guessing since I had a super-obvious hardware problem (stuck pixel) nobody bothered to do a thorough check., but getting S-OFF and fixing everything to look locked is probably safer.