I just bought my wife a used Eris and it turns out that it has the silent bug. It is a non-rooted phone running 2.1. What would you try to fix it?
1) update the radio (if so, to what)?
2) update the ROM (if so, to what)?
Any other ideas?
Thanks in advance.
Whenever I had the silent bug, I would fix it by slamming my phone against the palm of my hand, it really works. At least for me.
Thanks. Any other ideas out there?
Anyone? Any information is appreciated.
depends on if its hardware or software... software just a reboot or supposedly upgrade will help but if your already running the july ota 2.1....
Eris has a usb-trackball-mic combo port that has a notorious 'bad ground' (other physical trackball-equipped htc devices with similar designed usb-mic ports have the same issue as well) i cant even use the mic or trackball down and left without having the usb plugged in and slightly pulled forward, and barely then will the mic work. also have an issue where incoming bluetooth calls(only way i can use my phone as a phone aside from a wired headset) are rerouted back to my phone immediately upon answer have this problem with numerous roms and headsets
symptoms of this 'bad ground' problem and eventual complete mic failure etc are:
do u have phantom cursor movement whenever you plug in your usb cable into your device? ie. green selector jumping or tracking around the screen even when your device is not handled in any way...(makes it impossible to use the device while its doing this as well as it selects what it wants..lol)
callers asking hello hello hello? then hanging up even when your trying your best to wiggle the usb port or smack your phones microphone on your palm....
attempting to repair this problem (as im on cricket and obviously have no verizon 'warranty' anyways) i followed a write up on here about how to change your trackball and replaced with a new one as well as tried to clean dirty trackball contacts.. my microphone worked ok for like 3 days then went back to broken had no effect on trackball
on the other hand when i have had the silent call bug back when the mic worked, i usually couldnt hear the other person and they could not hear me and usually a restart worked..
hope some of this jibberish helps...
I contacted HTC support about the silent bug and this is what I got in response...
"Thank you for contacting HTC Technical Support. I’ve had to do a bit of research concerning the “silent bug”. Based on what I’ve read, do you mean that the audio goes silent on some calls, where you can’t hear the other party and they can’t hear you? Is rebooting your phone the only way to recover from it?
I can definitely understand your frustration if this is going on. I mean, you basically can’t use your phone sometimes. The latest update for the Eris addresses this issue. Please go to MENU > SETTINGS > ABOUT PHONE > SOFTWARE, and check the software number. The new software is number 2.37.605.4"
Her software number was lower than that, so I rooted her phone and installed xtrsense 4.6.5. She had one issue this morning but she isn't sure if that was because her volume was all the way down or if it was really the problem.
I also downloaded the Sprint radio update ending in 27, because her radio version is stale as well. I found that in the hidden menus using ##778. I am a little bit reluctant to flash that as I can't verify the CD5 #.
I haven't noticed the jumping around cursor and her trackball works OK. So I guess we are in wait and see mode now while I try to figure out what the next fix would be.
Thanks for the responses so far.
Yep
Sent from my Eris using XDA Premium App
My eris just got hit with both the trackball and the mic problem the other day. At first a swift hit on my palm fixed it for a day. And now the mic doesn't work at all unless my charger is plugged in and pulled toward me as well.
I haven't found any easy, or viable option of replacing the entire charge-trackball-mic block.
Ok, here's my problem - my bf and I are in Australia currently and we both have vibrants(TMOUS). Lately his vibrant has been slow to pick up on calls and is actually prone to miss them. We've been testing with our old nokia dumbphone and when I ring from it, his phone will be silent until like the 3rd ring before his ringtone goes off. It's quite weird since I've never seen this issue before. We're both stock atm but I'm thinking of reloading the stock ROM to see if this will settle the issue. Has anyone else came across this before?
bump, still looking for help here.
Do you actually use it as a phone or just as a multi media device?
I had two out of two with big problems and had to go back to my ancient BB and a friend in NH is now on his third and that one has now exhibited the issues on day 2.
I have hearing issues and even with hearing aids my hearing sucks.....so I would love to find that there is a Photon somewhere that works right because I found the earpiece and rear speaker to be wonderful for my hearing issues.
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Yes, I have never had a problem with calls. I have never had freeze ups when answering a call. I didn't have it very long before putting mr3 on it. But the only freeze ups I've had, were when I was plugged in with Wifi on, and tried to turn on usb mode.
Loving this Mopho!
Thanks for sharing your experience.
I use my phone for multiple operations and phone calls have never glitched out on me either. Everything seems to be working properly and I use it all day every day.
Also there is supposed to be an ota update very soon addressing these problems.
Loving this Mopho!
I use ghe MoPho for phone calls as well as Internet browsing. I have not had any problems with phone calls, although I have had some problems connecting to 4G sometimes.
So, yes, as a phone it works perfectly for me.
Sent from my MB855 using XDA App
I also use my phone for everything and haven't had any issue! for me this phone is by far the best i have used both speed and battery life! there are tickets open with sprint and the Motorola and there addressing the issue. so your not alone!
I have to reboot my phone every morning in order to not have the silent call issue. I just flashed the mr3, hopefully it fixes it.
i had a lot of issues with the "silent" calls at first but they seem less frequent now. I look forward to a full fix
Morning kcsheets. Nice to see you here, anyways, I too also use my device for calls (I have an army of kids and a wife that call me often), Sprint is aware of the issue, and no telling when, but it is software related that would need a patch.
Just waiting for that now.
I use my device for everything as I have a demanding job as a technician, but I currently haven't had this issue at all.
I've also never had any problems with the phone freezing or whatever on calls. So far the only time it has froze up on me was yesterday, the phone crashed and rebooted.
I have never had any issues like these. Works perfect for me. Best phone that actually has awesome call quality and awesome speaker quality of any Sprint smartphone. I hate to hear some people are having issues like the OP stated. Sort of hard to believe actually because I've had 0 issues since I've had mine.
I've had one reboot, that's it. No other issues with 2 different Photons. I returned my first one (power button was offset and jiggly, I'm rather picky)...the 2nd Photon is solid in every way. Got both from Sprint.
jfenton57 said:
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
Click to expand...
Click to collapse
I haven't had any silent call issues, phone freezes, or random shut offs. My MoPho works great and this is the best phone I've had so far!!
No phone problems here.....actually no problems thus far
Sent from my MB855 using XDA Premium App
I'm coming from a Blackberry curve (an old one) and the MoPho phone itself is waaaaay better as a phone. The speaker is much clearer and people on the other end say they hear me better.
However, I switched to Sprint from Verizon and the reception is not as good so there's that. Not the phone's fault though.
No problems with calls - yet, but I've had the phone for less than a week and not made many calls. I have had to reboot after installing some apps but I guess that's to be expected.
jfenton57 said:
Do you actually use it as a phone or just as a multi media device?
.....Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Click to expand...
Click to collapse
Mine came from a Sprint store and yes, I've had all but the phone shut off happen to me. I've gotten into the habit of powering completely down once a day to clear out the bugs.
Overall, the phone is exceptional so this quirk/glitch isn't compelling for me to return the phone and hopefully a fix is eminent.
I have had calls that when answered I could not hear the person on the other line, nor could I make calls and hear anything even when it showed a connection. I had to reboot to clear this issue.
So I went into my local Sprint store today and I asked if Sprint was aware of certain issues with the Photon. I know most of the techs there and they checked their internal report list. From what I read on their computer there are known issues that are currently being resolved by Motorola and Sprint. They expect to have an update to correct several issues, the major issue being the silent phone call bug. I asked when the update would be released and they said it was within the month.
At least they are working on issues!
Ok, i'm sure i'm not the only one having this issue. I'm stock and currently on the latest OTA and for some reason my phone likes to reset itself to max volume. I can almost always reproduce it with having headphones plugged in, playing a a song and when i open my dialer, it goes max volume. Its a persistent issue and i was wondering if anyone has had these similar issues and or possible knows of a fix? if its a known bug, then i guess i'll have to find a work around till another update is released . At the moment, i'm using Audio Manager to keep the volumes from changing again. I tried to recreate the issue again with the above process and it sounded like it was about to jump up then came back down so its working for now...just wish it worked properly is all. Anyone with this happening to them too?
Update: Ok, so i'm noticing when i start to have issues...i have my headphones plugged in and the beats app shows a notification...but beats is off when i check settings... possibility?
Update 2: Turning off beats and trying to recreate the issue no longer happens. guess its beats after all. guess i'll run without it for now. if its just me having issues and not anyone else, i'd appreciate hearing it from you guys to know what my next step should be thanks again guys!
Update 3: Damn it...went in with high hopes....still went to max volume when i went into the dialer....just didnt make my ears bleed since beats was off... i'm out of ideas...i wait for your responses....
Update 4: So i have not been able to stop looking for information and i found some other posts that helped. Alot of people were having issues with Tango. No problems now after uninstall! Hope this helps anyone that was having issues. Sorry if this was annoying >.< Now i know... (if it helped you, at least some good came out of it)
I've had the same issue on both mine and my wife's DNAs. We haven't used headphones with them though, so I don't think that's the problem. I have searched all over the net for tips and this is the first one that seems to work. Thanks!
yup...
I'm experiencing the same problem... Know what you mean about making your ears bleed. I use beats by Dre ear buds. Happened on my first DNA more frequently. I had it replaced after it was stolen. Didn't happen on the new one for weeks, thought I was in the clear. Will try uninstalling tango...
I would believe the idea about Tango. I used to have this problem all the time. I don't have Tango now and I haven't had the problem in a long time. Never knew or thought about Tango being the culprit. Thanks I will never go back and download it now.
***** started working again after 2 hours... *****
So this happened once before back in November, started working again the after a day or two but wasn't a huge issue as was on holiday so not making calls anyway. It's just happened now, but I need to use my phone. It's not a hardware issue as they can hear me fine and my speakers are working fine as I'm listening to music and it's working in other apps. Any ideas? When I make a call I get the little beep to say the call is initialised, but never hear the ringing or them talking when they answer, I also get the beep when the call is ended. Already tried cache wipe/restart.
I've read every thread I could find on google and most just say either heat up the sound chip (lose connection), or send to Samsung, which is fine if it's a hardware issue but mine isn't.
I'd prefer not to factory reset tbh. Any idea of a fix? AS it's done it before and sorted itself there must be a way to do something?
And not working again?
Did u try flashing latest boeffla kernel. Someone solved in this way
sent from Neatrom'd i9300