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When i plug in my headphones, they don't work. I just plug them in and whatever sound comes out, comes from the loudspeaker. Is there some hardware issue here or configuration? Im thinking hardware issue is very unlikely as I just got the phone yesterday? Please help.
can any1 help me with this????
http://forum.xda-developers.com/showthread.php?t=545575
write to HTC so they get more fan mail, seems it's happening a lot :/ google gives more people with LEDs/headphones problem :/
I had the same issue, after much searching on google I found its a common problem and there's an app called toggle headset that will resolve this. Last time I checked it wasn't in the Marketplace, a quick search on google should lead you to it.
If you have any trouble finding it, let me know and I'll dig out the link for it when I get home.
One word of warning, its unsigned, but it works like a charm for me with no untoward side effects.
Florida.
Could you sned me the link please? I couldnt find it.
Try google and toggle headset+android. Bet you find it then.
Here's the link to the projects site, you should be able to download it from there -
http://code.google.com/p/toggleheadset/
3.5mm jack not working
When i plug in my headphones, they don't work. I just plug them in and whatever sound comes out, comes from the loudspeaker. Is there some hardware issue here or configuration? Im thinking hardware issue is very unlikely as I just got the phone yesterday? Please help.
Click to expand...
Click to collapse
I had the exact same problem and a simple reboot fixed it for me. No problems since. I wrote about it here
http://www.walkingrandomly.com/?p=1585
Cheers,
Mike
I just got a new phone today. Hope this one doesn't pack in too
Toggle Headset did it, but it's still annoying to have to toggle stuff like that....also, any similar toggles for LED's?
suisen said:
Toggle Headset did it, but it's still annoying to have to toggle stuff like that....also, any similar toggles for LED's?
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Click to collapse
Woah... it sure worked to use that widget... then it IS a software problem.
Let's see if I can deduce something from what I have been reading and my own experience so far:
1. The first couple of days I had the HTC Hero the device automatically switched from internal speaker to headphones when I put those in.
2. After a while the device no longer recognised when using headphones.
3. Then I started to listen in the headphones while pulling the plug in and out of the socket. I DID hear clicks which told me that there wasn't anything loose to the contacts.
4. Then I read that others had the very same problem and someone suggested that a hardware reset maybe would fix it. I wasn't prepared to go that path just yet though. Then something happened that more or less forced me to do that hardcore reset anyway. That didn't fix it.
5. Enter "Toggle Headphones". It works.
From this my first thought was that it might have been a hardware fault and a return was necessary. Then I began to read about others having the same problem. A hardware fault affecting lots of users in the first week the phone had been out in the wild? I am not saying it could not happen but it is very unlikely though. But then again a hardware reset should have fixed it right? It didn't. The date and time the phones gets from the network would have been reset too, but since the phone immediatly gets the right time and date as soon as it is powered on from a hardware reset makes it dificult to test (I know we can turn off that feature).
As it is now I think something is wrong with the time and date thingy. And it is a software problem.
Scratch the time and date stuff. I just tried to manually change the time and date back to the day I first got this device and it didn't work either.
Do you actually use it as a phone or just as a multi media device?
I had two out of two with big problems and had to go back to my ancient BB and a friend in NH is now on his third and that one has now exhibited the issues on day 2.
I have hearing issues and even with hearing aids my hearing sucks.....so I would love to find that there is a Photon somewhere that works right because I found the earpiece and rear speaker to be wonderful for my hearing issues.
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Yes, I have never had a problem with calls. I have never had freeze ups when answering a call. I didn't have it very long before putting mr3 on it. But the only freeze ups I've had, were when I was plugged in with Wifi on, and tried to turn on usb mode.
Loving this Mopho!
Thanks for sharing your experience.
I use my phone for multiple operations and phone calls have never glitched out on me either. Everything seems to be working properly and I use it all day every day.
Also there is supposed to be an ota update very soon addressing these problems.
Loving this Mopho!
I use ghe MoPho for phone calls as well as Internet browsing. I have not had any problems with phone calls, although I have had some problems connecting to 4G sometimes.
So, yes, as a phone it works perfectly for me.
Sent from my MB855 using XDA App
I also use my phone for everything and haven't had any issue! for me this phone is by far the best i have used both speed and battery life! there are tickets open with sprint and the Motorola and there addressing the issue. so your not alone!
I have to reboot my phone every morning in order to not have the silent call issue. I just flashed the mr3, hopefully it fixes it.
i had a lot of issues with the "silent" calls at first but they seem less frequent now. I look forward to a full fix
Morning kcsheets. Nice to see you here, anyways, I too also use my device for calls (I have an army of kids and a wife that call me often), Sprint is aware of the issue, and no telling when, but it is software related that would need a patch.
Just waiting for that now.
I use my device for everything as I have a demanding job as a technician, but I currently haven't had this issue at all.
I've also never had any problems with the phone freezing or whatever on calls. So far the only time it has froze up on me was yesterday, the phone crashed and rebooted.
I have never had any issues like these. Works perfect for me. Best phone that actually has awesome call quality and awesome speaker quality of any Sprint smartphone. I hate to hear some people are having issues like the OP stated. Sort of hard to believe actually because I've had 0 issues since I've had mine.
I've had one reboot, that's it. No other issues with 2 different Photons. I returned my first one (power button was offset and jiggly, I'm rather picky)...the 2nd Photon is solid in every way. Got both from Sprint.
jfenton57 said:
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
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Click to collapse
I haven't had any silent call issues, phone freezes, or random shut offs. My MoPho works great and this is the best phone I've had so far!!
No phone problems here.....actually no problems thus far
Sent from my MB855 using XDA Premium App
I'm coming from a Blackberry curve (an old one) and the MoPho phone itself is waaaaay better as a phone. The speaker is much clearer and people on the other end say they hear me better.
However, I switched to Sprint from Verizon and the reception is not as good so there's that. Not the phone's fault though.
No problems with calls - yet, but I've had the phone for less than a week and not made many calls. I have had to reboot after installing some apps but I guess that's to be expected.
jfenton57 said:
Do you actually use it as a phone or just as a multi media device?
.....Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Click to expand...
Click to collapse
Mine came from a Sprint store and yes, I've had all but the phone shut off happen to me. I've gotten into the habit of powering completely down once a day to clear out the bugs.
Overall, the phone is exceptional so this quirk/glitch isn't compelling for me to return the phone and hopefully a fix is eminent.
I have had calls that when answered I could not hear the person on the other line, nor could I make calls and hear anything even when it showed a connection. I had to reboot to clear this issue.
So I went into my local Sprint store today and I asked if Sprint was aware of certain issues with the Photon. I know most of the techs there and they checked their internal report list. From what I read on their computer there are known issues that are currently being resolved by Motorola and Sprint. They expect to have an update to correct several issues, the major issue being the silent phone call bug. I asked when the update would be released and they said it was within the month.
At least they are working on issues!
HI all,
I can't post in the Dev section yet so I will ask here. I installed this ROM last night and it all went well except for today in the car while testing bluetooth I have no audio unless I switch the source away from Bluetooth and back (say, set it to Speaker then back to BT). I did a full wipe again and re-loaded the ROM and still have the same problem. I am using the .19 radio if that makes a difference and my car has the older (2008) Ford Sync system (2.1).
Is anyone else having a similar issue?
rpoitras said:
HI all,
I can't post in the Dev section yet so I will ask here. I installed this ROM last night and it all went well except for today in the car while testing bluetooth I have no audio unless I switch the source away from Bluetooth and back (say, set it to Speaker then back to BT). I did a full wipe again and re-loaded the ROM and still have the same problem. I am using the .19 radio if that makes a difference and my car has the older (2008) Ford Sync system (2.1).
Is anyone else having a similar issue?
Click to expand...
Click to collapse
This seems to happen quite a bit. It's a semi known issue from a number of cusom ROMs. Have never seen a solid fix for it except what you just described. Some people have this problem and need to competely turn it off and back on to get it to work! If it truely is a dealbreaker for you (it shouldn't be...not that big of a glitch), best bet is to stick to a ROM closer to the original tbolt software.
Its not that its a dealbreaker but it kind of defeats the purpose of using handsfree in the car when I would have to pick the phone up and switch BT inputs to get it working. I had a low Bluetooth volume problem with a rom before which was fixed with, I think, a different radio but I never had this one before. I noticed someone else posted the problem in the official thread so hopefully comes out if it. Thanks.
So this happens every time u get a call, or only every time you connect to the car?
I haven't received any calls yet while connected to BT but it happened when making calls and it seems once I do the toggle to get things working then it "sticks" and works thereafter. I haven't tried reconnecting while in the car to see if the fix would stick afterwards but this morning when I got into my car I tried making a call and it worked great first time and I know I rebooted the phone multiple times last night with doing backups of the rom, etc. Maybe it somehow worked itself out or maybe it's just an intermittent thing. I didn't change anything since the install.
Alright, so I recently decided to upgrade my AT&T HTC ONE X+'s firmware to the latest 1.19.502.1 update. Ever since I got this phone, I've never really been 100% happy with it, so as soon as I saw an official update being rolled out I jumped at the chance! I re-flashed the original recovery, re-locked the bootloader and ran the HTC RUU pc executable, effectively putting my phone in a 100% stock state and fully updated.
So far I can say that the phone experiences less general app crashes than before. The Bluetooth Call audio quality issue is 100% fixed. It would also seem like the Google contacts syncing issue is gone too. AT&T Address Book app now works (I don't like it, I don't actively use it, but at least now it's a functioning app). And Power management & Battery life seemed to have improved ever so slightly.
On the other hand, the phone does seem a bit slower (apps take longer to load, some phone functions take a little bit longer to react, stuff like that). The distorted streaming via Bluetooth (A2DP) bug (not the same issue as the call audio) is still un-addressed. I've always experienced random Bluetooth connection interruptions, and with the update this hasn't changed. Another thing I was hopeful they would fix with the update and they didn't is the Automatic Time Zone option in the Date & Time settings menu (It will often not recognize my time zone - GMT -4:00 - forcing me to set it manually... no big deal, but still a bug none the less). There were no GUI/UI changes or improvements whatsoever. Also, I like to use Nova Launcher Prime, and for whatever reason I've found myself pressing the "back" button to exit some apps and it would return me to the Sense home instead of the Nova Launcher home (which is set as my default launcher). That last one is no big deal, but thought I should mention it just in case.
What about you guys? What has been your experience with it? Did you update OTA or through the RUU? Share your experiences here!
the only thing i needed from the update was fixing BT A2DP audio. Like you said, it is still broken. Highly disappointed. Hopefully a ROM will fix it soon.
The update broke a bunch of apps for me. Chrome, Google Search, and Google Drive no longer work, they crash on startup.
Other people have similar complaints, here: forums.att.com/t5/Android-Discussion-and-Support/HTC-One-X-update/td-p/3469653
This is a stock phone. So far the phone is pretty unusable without those apps.
Really annoying. AT&T hasn't said anything about it yet. Maybe I should contact HTC directly?
badtlc said:
the only thing i needed from the update was fixing BT A2DP audio. Like you said, it is still broken. Highly disappointed. Hopefully a ROM will fix it soon.
Click to expand...
Click to collapse
I hear ya!
djgh said:
The update broke a bunch of apps for me. Chrome, Google Search, and Google Drive no longer work, they crash on startup.
Other people have similar complaints, here: forums.att.com/t5/Android-Discussion-and-Support/HTC-One-X-update/td-p/3469653
This is a stock phone. So far the phone is pretty unusable without those apps.
Really annoying. AT&T hasn't said anything about it yet. Maybe I should contact HTC directly?
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Click to collapse
You can try to contact HTC directly, but from what I've read around in the forums, they aren't much help. Allow me to suggest you try running the RUU on your phone (you can download it from http://www.htc.com/us/support/news.aspx?p_id=529&p_name=htc-one-x-plus-att ). It'll fully wipe it, so make a backup of all your important stuff (contacts if they aren't cloud synced, pictures, Angry Birds scores, etc) and then run the RUU. After the initial setup, re-download/install all your main apps and see how that goes. If you do get to do this, please post here if there was a difference in your phone's behavior. (Hope that helps)
I really honestly haven't had any issues with my phone since the OTA update... I still lag on playing a simple 2D game Drag Racing" but runs butter smooth when playing 3D games.. WTH?.. Really annoying to me... but then again, it lags even when I'm using my Nexus 7, yet runs lag-free and smooth on my Pantech Burst? Explain that one.. lol..
But all in all I've noticed a lot of small enhancements with the update. Now if they can just fix the game play of Drag Racing app.. lol..
I haven't noticed anything significant either way. If I didn't do the update myself, I don't think I would know there had been one. I do have to say that I never experienced problems playing music over BT, and I use it in my car, at home, and with BT earbuds. Maybe it's because I'm using PowerAmp.
pazzo02 said:
I haven't noticed anything significant either way. If I didn't do the update myself, I don't think I would know there had been one. I do have to say that I never experienced problems playing music over BT, and I use it in my car, at home, and with BT earbuds. Maybe it's because I'm using PowerAmp.
Click to expand...
Click to collapse
The problem is still there with poweramp. It is a bitpool setting for connection between the phone and BT speaker devices. Some people just don't hear it even though it is there. I have a few friends who are now on JB thanks to recent updates and they have the same issues but they don't seem to hear it. I can hear it plainly though. One of them I could get to hear it but he doesn't care and thinks it sounds good enough for him.
sledgeharvy said:
I really honestly haven't had any issues with my phone since the OTA update... I still lag on playing a simple 2D game Drag Racing" but runs butter smooth when playing 3D games.. WTH?.. Really annoying to me... but then again, it lags even when I'm using my Nexus 7, yet runs lag-free and smooth on my Pantech Burst? Explain that one.. lol..
But all in all I've noticed a lot of small enhancements with the update. Now if they can just fix the game play of Drag Racing app.. lol..
Click to expand...
Click to collapse
Well, I haven't tried that particular game, but try this and let me know if it works for you. Go to Settings\Developer Options\Advanced\Force GPU Rendering, and turn it on.
Disappointing feedback. I work from home and have a Plantronics Savi 700 series headset. My HOX+ is connected to the Savi via Bluetooth, and if I make/receive a call on my HOX+ the call skips/distorts for the first 5 seconds or so before stabilising. Is that a known issue?
EDIT: to clarify, I am not using the headset when making/receiving the call in my example.. it's merely just connected via Bluetooth at the time I use my cell phone.
callsignapollo said:
Disappointing feedback. I work from home and have a Plantronics Savi 700 series headset. My HOX+ is connected to the Savi via Bluetooth, and if I make/receive a call on my HOX+ the call skips/distorts for the first 5 seconds or so before stabilising. Is that a known issue?
EDIT: to clarify, I am not using the headset when making/receiving the call in my example.. it's merely just connected via Bluetooth at the time I use my cell phone.
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Click to collapse
That hasn't been my experience receiving calls (although making them, the first ring does sound louder and coarser than the rest) but there have been some posts here on the forum from people describing a similar issue (since way before the update). Apparently it's either an inconsistent issue, a bug that only affected a few handsets, or an accessory hardware specific issue (eg. compatibility issue with specific bluetooth devices).
badtlc said:
the only thing i needed from the update was fixing BT A2DP audio. Like you said, it is still broken. Highly disappointed. Hopefully a ROM will fix it soon.
Click to expand...
Click to collapse
When u say BT audio A2DP that to ke means audio controls over BT. Well this has always worked from the start for me on stock and now custom roms. Now if I use a "wired" headset then no, audio controls do not work. All I can do is deal with phone calls and play/pause music. Cannot turn volume up or down or change tracks while using a wired headset. This from my understanding is a "hardware" issue. Now as far as actual BT is concerned, every aspect has worked perfect for me since Steve007 has fixed it for us. Also it has been claimed the new ATT update fixes this BT audio quality issue to an even higher degree than what Steve did so ultimate BT fix now on new ATT update.
So what is the BT audio problem now still not working?
Sent from my HTC One X+ using Tapatalk 2
deeznuts said:
When u say BT audio A2DP that to ke means audio controls over BT. Well this has always worked from the start for me on stock and now custom roms. Now if I use a "wired" headset then no, audio controls do not work. All I can do is deal with phone calls and play/pause music. Cannot turn volume up or down or change tracks while using a wired headset. This from my understanding is a "hardware" issue. Now as far as actual BT is concerned, every aspect has worked perfect for me since Steve007 has fixed it for us. Also it has been claimed the new ATT update fixes this BT audio quality issue to an even higher degree than what Steve did so ultimate BT fix now on new ATT update.
So what is the BT audio problem now still not working?
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
What you're referring to are Media and Call control over bluetooth (First part of your statement) and Bluetooth Call Audio specifically (second part of your statement. This is what Steve007's fix addresses and the new update fixes). The bug badtlc and I mentioned is specifically when streaming Music or Video Audio through bluetooth (basically any type or audio that isn't phone call related). The audio streams just fine, but with a nasty distortion in the high frequencies. Many people just don't seem to mind the distorted sound because they just don't seem to identify it. If you compare the Bluetooth audio quality vs the direct audio quality (like with an Aux cable) you will hear a noticeable difference.
bluetooth volume level issue after upgrade
I've been having the issue of too low volume on bluetooth calls in my car since the upgrade to 1.19.502.1 I used the RUU from HTC site to do the upgrade and reinstalled everything. I have to literally turn up the bluetooth volume all the way up in my car and the people on the other end complain that I'm not loud enough. Did anyone else notice anything like this?
The first time I did the OTA on a stock, locked, not rooted HOX+ I noticed some improvments, I'm not really sure might have been placebo effect, but it did break my Wi-Fi. It would stay stuck on "Turning on Wi-Fi" the slider would be slid to the on side, but say off and be grey and unaccessable. Well I had to get it replaced under warranty, the headset speaker was dead too but that happened before the update, and it came with 1.15 and I want to know how common of a problem my experience was I know of at least a couple people who have had the same thing and I'm not sure I want to try the update again on this one and have to go through replacing it again.
i dont see any updated
i am using ATT HTC onex+ on pay as you go service, my phone never saw any updates, tried to change date as many have suggested, tried *#*#checkin#*#*, tried to look up for update manually from settings, but none seem to work, my phone is in stock condition with no root/unlock etc.
any ideas?
bhavik_ht said:
i am using ATT HTC onex+ on pay as you go service, my phone never saw any updates, tried to change date as many have suggested, tried *#*#checkin#*#*, tried to look up for update manually from settings, but none seem to work, my phone is in stock condition with no root/unlock etc.
any ideas?
Click to expand...
Click to collapse
Download the update directly from the HTC website.
badtlc said:
Download the update directly from the HTC website.
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Click to collapse
i could, but wouldn't that wipe the phone off? i'll have to re-install everything back. such a pain on 64gb phone
bhavik_ht said:
i could, but wouldn't that wipe the phone off? i'll have to re-install everything back. such a pain on 64gb phone
Click to expand...
Click to collapse
The official updates from HTC never wipe anything from the device. They just UpDate the OS. There might brake an app and very rarely, but that's just when changing the SW version, due to app incompatibility with the new OS vers. That's just my experience with HTC over the last few years and the last few devices.
Best of luck.
Pushu.X
Sent from my HTC One X+ using Tapatalk 2
pushu.x said:
The official updates from HTC never wipe anything from the device. They just UpDate the OS. There might brake an app and very rarely, but that's just when changing the SW version, due to app incompatibility with the new OS vers. That's just my experience with HTC over the last few years and the last few devices.
Best of luck.
Pushu.X
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
can you point me to where/how can i download and apply the update?
i just saw the article below, it had link for full ROM for download, thought it will wipe the current content. correct me if i am wrong.
androidpolice.com/2013/04/16/att-one-x-updated-to-v1-19-502-1-with-bug-fixes-galore-full-rom-download-available/
EDIT: Read the other comments in this thread to see what I've tried and what hasn't worked. Thank you!
I love my Galaxy S5 so far, but currently it's sucking at being an actual phone. On the other end of the phone line, the people I've talked to have complained of the audio sort of cutting in and out like someone is interrupting me. This happens when I'm in quiet rooms alone, so I'm confused. At first I though it was the case on my phone (Supcase), but after replicating the problem for myself, that doesn't seem to be the case. So at this point I'm not really sure if my phone is possessed or if it's a hardware problem. For reference, I'm running XtreSoLite rom and I have a few Viper4Android audio things running. I'm not sure if that could be the problem. Anyway, if someone could help me solve this issue, I'd really appreciate it. Thank you!
jtc276 said:
I love my Galaxy S5 so far, but currently it's sucking at being an actual phone. On the other end of the phone line, the people I've talked to have complained of the audio sort of cutting in and out like someone is interrupting me. This happens when I'm in quiet rooms alone, so I'm confused. At first I though it was the case on my phone (Supcase), but after replicating the problem for myself, that doesn't seem to be the case. So at this point I'm not really sure if my phone is possessed or if it's a hardware problem. For reference, I'm running XtreSoLite rom and I have a few Viper4Android audio things running. I'm not sure if that could be the problem. Anyway, if someone could help me solve this issue, I'd really appreciate it. Thank you!
Click to expand...
Click to collapse
It's certainly not normal. Not with stock firmware or custom ROMs like Phoenix. I have no idea if your custom ROM is a factor, bit it seems unlikely.
Possibly your problems are reflective of being in a location with a weak and tenuous signal strength. Generally speaking dropouts and feedback are data latency issues seen more with Voip and VoLTE calls. You don't have nearly enough information to do more than guess yet.. but I would make your audio app (Viper) to be the prime suspect.
See if you can exempt voice calls from Viper or temporarily uninstall it. Also find out if any background apps are using high CPU and in particular if any audio apps are set to high priority. Find out if you arwe using VoLTE. CPU (power saving) apps?
If you can't narrow it down, make a backup and then revert to 100% stock to rule out hardware issues. Then install apps one at a time, watching for the issue to return. You could also open a carrier support ticket to see if your account is misconfigured, using a low grade codec, etc.
.
fffft said:
It's certainly not normal. Not with stock firmware or custom ROMs like Phoenix. I have no idea if your custom ROM is a factor, bit it seems unlikely.
Possibly your problems are reflective of being in a location with a weak and tenuous signal strength. Generally speaking dropouts and feedback are data latency issues seen more with Voip and VoLTE calls. You don't have nearly enough information to do more than guess yet.. but I would make your audio app (Viper) to be the prime suspect.
See if you can exempt voice calls from Viper or temporarily uninstall it. Also find out if any background apps are using high CPU and in particular if any audio apps are set to high priority. Find out if you arwe using VoLTE. CPU (power saving) apps?
If you can't narrow it down, make a backup and then revert to 100% stock to rule out hardware issues. Then install apps one at a time, watching for the issue to return. You could also open a carrier support ticket to see if your account is misconfigured, using a low grade codec, etc.
.
Click to expand...
Click to collapse
Thank you for all of this! I'm having an unfortunate week because I'm actually away from home and have very limited internet access, so factory resetting my phone isn't currently an option. However, I did turn VoLTE off and I'll be wiping my cache because I read somewhere that might work. I'll also be watching my apps, but I'm not sure that's the problem. I generally have the same apps on all of the phones I use and this is the only phone people have said I sound bad on. And I don't think Viper is the culprit either because I've disabled it and nothing has changed. So hopefully turning off VoLTE works or simply wiping the cache does the trick. If not, I'll definitely do everything that you recommended because I want to avoid RMAing this device at all costs.
It seems that a factory reset solved the problem. I still have no idea what the problem was, though, but I'm happy it seems to be gone.
So the problem has returned. I factory reset once again and it hasn't done the trick. Everyone is describing it as an echo and telling me they can hear themselves echoing when they speak, although it sounds fine on my end. I don't know what else to do. I have:
Factory reset
Taken the sim out and put it back in
Changed APNs
I don't know what else I can do. Really hoping I don't have to RMA this device. Does anyone know how Samsung is with RMAs?
Bump
Still having this problem. I hope there's someone out there who knows how to fix it.
you ain't alone mine was fine for a while then after the new update it came back i call t-mobile.they put in a open repair tickets as others around my town also complain.my signal is always -114 to -119.they have heard it it when i call them.i get the echo or it brakes up or call turns into noise and then calls drop and they have to call me back on house phone they claim it is a tower/signal issue.??
jtc276 said:
Still having this problem. I hope there's someone out there who knows how to fix it.
Click to expand...
Click to collapse
i had this on my first two handsets it happened in the first 14 days so i had no trouble going into tmo store and exchanging it twice. people could not hear me and the echo was really bad. third s5 call quality super clear now.
been you had exchange the phone and new one working fine what software is it on NF6 or the new NG3 that would tell us a lot???before i downgrade back to the nf6
420soljah808 said:
i had this on my first two handsets it happened in the first 14 days so i had no trouble going into tmo store and exchanging it twice. people could not hear me and the echo was really bad. third s5 call quality super clear now.
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Click to collapse
I had this same issue as well. I could hear people jsut fine, but when they tried to talk to me, be it over tmo network or through wifi calling, they heard bad echoes and noise. I even did as you did; factory reset and it sorta worked. When it happened again, I cleared caches (the official fix from tmo 611) and that worked for a couple hours. Eventually, they told me to take it back to the store and get a replacement.
I believe it's a hardware issue related to the mic; here's why:
When I'm in my car and on bluetooth people on other end hear me just fine and crystal clear. When I used a bluetooth headset, same thing. As soon as I disconnect from BT and go to just the normal mic, echo pops in.
One thing you can do is call 611 and use the voice prompts. It was so bad on my end that the voice prompts picked up itself (well the echoes from the voice prompts). If you do and the voice prompt system routs you even when you don't say anything (it routes your call because of the echoes) then you definitely have a bad handset.
I was rooted, custom recovery, knox tripped and mailed my phone in. Nothing happened. But they did charge me $20 for a return/replacement fee. The new phone I got works no problem.