HTC HD2 liquid in the screen. Pls help - HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting

Hello there guys
so i got my replacement phone after i lost my htc hd2.they sent me a brand new htc hd2 in the box.recently the screen showed up a mark in the middle with liquid moving around if u press it. its doesnt have any affect on the screen itself but it just looks bad. I phoned the insurance company and they said they will send me a brand new after i return it. i was just wondering if its worth all the hassle and can be fixed easily. also send/recieve button for email seems to be working for Wi-Fi internet only and it wont download any emails using the network internet even tho i know it work perfectly since i use it alot.
just out of interest, anyone willing to buy brand new htc hd2 unlocked (the one they will send me) and how much u r willing to pay.
thanks

Sounds like a Newton ring to me.
I was hoping that the HD2 wasn't going to suffer from them as I've not seen any posts mentioning them until now (unlike with my old HD)
Normally caused by overheating through using bluetooth/wifi/3G/apps although don't expect HTC to admit that, they put it down to applying too much pressure to the screen.
If you're having problems with the phone and they're offering a replacement, I'd take it.
You never know, they could have sent you a refurbed model by mistake.

xaccers said:
Sounds like a Newton ring to me.
I was hoping that the HD2 wasn't going to suffer from them as I've not seen any posts mentioning them until now (unlike with my old HD)
Normally caused by overheating through using bluetooth/wifi/3G/apps although don't expect HTC to admit that, they put it down to applying too much pressure to the screen.
If you're having problems with the phone and they're offering a replacement, I'd take it.
You never know, they could have sent you a refurbed model by mistake.
Click to expand...
Click to collapse
OMG you are totally right. My original one never had such problems but the one they sent me came with a leather cover so i put it in and then put it in my pocket so i guess it could heat up easily with that. and btw how do i know it was refurbed model. it came in with a box and the screen cover and the wires. the box wasnt sealed like the my original phone

have you tried the hairdryer trick? sometimes works, do a search for hd2 hairdryer, should find it, hope it helps

Zoro8500 said:
OMG you are totally right. My original one never had such problems but the one they sent me came with a leather cover so i put it in and then put it in my pocket so i guess it could heat up easily with that. and btw how do i know it was refurbed model. it came in with a box and the screen cover and the wires. the box wasnt sealed like the my original phone
Click to expand...
Click to collapse
Without signs of minor damage on the phone it's hard to say it's a refurb unit, and it's totally possibly that it's a brand new phone.
It's very easy for a company dealing with returned phones to accidently ship one out as a new one.
There was a rather embarassing moment for a bloke who was showing his wife how to use her brand new phone from T-mobile when they stumbled across amatuer nude photos! The staff in the T-mobile shop's initial solution when they complained was to offer to delete the images rather than a new phone!

xaccers said:
Without signs of minor damage on the phone it's hard to say it's a refurb unit, and it's totally possibly that it's a brand new phone.
It's very easy for a company dealing with returned phones to accidently ship one out as a new one.
There was a rather embarassing moment for a bloke who was showing his wife how to use her brand new phone from T-mobile when they stumbled across amatuer nude photos! The staff in the T-mobile shop's initial solution when they complained was to offer to delete the images rather than a new phone!
Click to expand...
Click to collapse
lol thats jokes. i bet u someone put it on and then sent it back

Related

Broke The LCD Screen Already

Something unfortunate happened this morning and my phone just slipped from the pocket of my jacket to the street and a car has passed over it two seconds after that just in front of my eyes.
I felt like the car passed over me instead! Luckily though, the phone was upside down and was not brutally damaged; only some bruises on the screen and the housing.
Although the LCD and the phone still works 80%, of course it is not usable under normal conditions. It misses a lot of touches. I am attaching two pictures of the phone that I took by my old TYTN II.
Now therefore I need housing and LCD screen. Although I have seen some housings on ebay; I could not find any screen.
Any ideas of whereabout?
Regards,
For a new screen, you have to get it repaired. You can't do it yourself...
Unless you are really good with eletronics. But the screens aren't available on the market.
I live in Turkey and bought the device from UK via a friend, who brought it here. I will be very hard again to send it UK and give it to customer service and get back to Turkey. I am not talking about shipping but very much worried about customs behavior in Turkey. It's a high possibility that they will treat the device as a "new" after repair and ask for very high custom tax.
Anyway, I have replaced housing and lcd screen before of my TYTN II with various parts I have bought from Ebay. Of course I do not do it myself; instead I give the device to a local mobile phone repair shop in Ankara; the people there are highly experienced in changing parts of all kinds of mobile phones; so it won't be a big problem for me if I can get a new screen somehow
Thanks for advice though.
Hi all,
After a long e-mail traffic via many ebay sellers I think I found what I am looking for; a seller has given me this address: http://www.shope2.com/Product.php?product_id=51490
Can anyone just check that if this is the correct part?
Regards.
I think I weep'd a little when I seen your pics. Sorry to see that happen to you. I think I would have cried like a baby if that were to happen to my Touch Pro2.
Good luck with it. Hope everything works out for you.
I have no choice but to
cry.
thats the reason now i got insurance on my phone :
6 euros / month against break, thief, oxydation etc...
Good thing is, when the TP2 wont be sold anymore, i can just "break" mine , and get the new version (TP3 ? or TP2-like) at no cost
Its an investment, but on the long time, its the best choice with those very expensive phones.
guigui42 said:
thats the reason now i got insurance on my phone :
6 euros / month against break, thief, oxydation etc...
Good thing is, when the TP2 wont be sold anymore, i can just "break" mine , and get the new version (TP3 ? or TP2-like) at no cost
Its an investment, but on the long time, its the best choice with those very expensive phones.
Click to expand...
Click to collapse
Do they have a good insurance that you would suggest for in America?
aegeuss said:
Hi all,
After a long e-mail traffic via many ebay sellers I think I found what I am looking for; a seller has given me this address: http://www.shope2.com/Product.php?product_id=51490
Can anyone just check that if this is the correct part?
Regards.
Click to expand...
Click to collapse
Looks like the right one to me, the profile and front camera hole match up.
OMG i feel so sorry for you i dont know what i would do if that happened to me
Does it have a warranty?
Link278 said:
Does it have a warranty?
Click to expand...
Click to collapse
that is almost as painful as getting hit in the groin..
Yes it has a valid warranty in UK; I did not want to void it and I have contacted customer support. They requested me to hand over the phone to "HTC Europe Co. Ltd. Communication House, Presley Way, Crownhill, Milton Keynes, MK80ES" and I gave it to a friend who lives in London; I'll see how much they will charge it for me; until then I am still using my old friend TYTN II
Regards,
OUCH! My heart feels sore for you my friend. Surely there must a registered HTC store in your country that you can get the screen replaced at?
I wouldn't want to try and replace it yourself or going to anyone who isn't a registered technician
You're phone actually survived getting run over by a car??
That's crazy!
I could imagine my Kaiser surviving that, but then you could knock someone out with that! I thought the TP2 wasn't any where near as well built a device.
Really sorry it's happened though, that sucks Hope you get it sorted for a reasonable price!
poetryrocksalot said:
Do they have a good insurance that you would suggest for in America?
Click to expand...
Click to collapse
Unfortunately, i dont know about insurance in the US...
In France at least, most Telecom companies offer insurance as an option.
Well, lastweek i dropped my phone and the glass screen was broken, i have to spend 90USD for repair service.
i'm from Singapore
there are deep scratches on my screen (LCD is working) and i was quoted SGD$40+ for replacing the glass screen
USD$1 = SGD$1.44
Replacement Touch Screen on eBay:
http://cgi.ebay.ca/LCD-Touch-Screen...00621QQptZPDAQ5fAccessoriesQQsalenotsupported
Replacement LCD:
http://cgi.ebay.ca/LCD-Screen-Displ...64967QQptZPDAQ5fAccessoriesQQsalenotsupported
I think the screen in http://cgi.ebay.ca/LCD-Screen-Displ...ccessoriesQQsalenotsupported#ebayphotohosting is not for Rhodium.
Regards.
HerrDarkShadow said:
Replacement Touch Screen on eBay:
http://cgi.ebay.ca/LCD-Touch-Screen...00621QQptZPDAQ5fAccessoriesQQsalenotsupported
Replacement LCD:
http://cgi.ebay.ca/LCD-Screen-Displ...64967QQptZPDAQ5fAccessoriesQQsalenotsupported
Click to expand...
Click to collapse

HTC vs carrier customer service

On another thread, I was discussing my HTC Flyer's chipped screen. To my surprise, they not only covered the screen under warranty (after confirming the screen was easily damaged with the pen), they also overnighted everything via Fedex. When I called in, there was no wait on the line and someone called back to make confirm everything was OK. So shout out to HTC -- that is frigging phenomenal support.
This stands in stark contrast to the relatively lousy support most carriers will give you. Screwed up contracts, slow replacements, and when they do cover your phone under warranty, the stick you with a refurb.
I wish I could just buy unlocked phones directly from HTC, so I could get their out-of-this-world support!
kkinder said:
On another thread, I was discussing my HTC Flyer's chipped screen. To my surprise, they not only covered the screen under warranty (after confirming the screen was easily damaged with the pen), they also overnighted everything via Fedex. When I called in, there was no wait on the line and someone called back to make confirm everything was OK. So shout out to HTC -- that is frigging phenomenal support.
This stands in stark contrast to the relatively lousy support most carriers will give you. Screwed up contracts, slow replacements, and when they do cover your phone under warranty, the stick you with a refurb.
I wish I could just buy unlocked phones directly from HTC, so I could get their out-of-this-world support!
Click to expand...
Click to collapse
Agreed. I've had plenty of problems with Verizon in the past. I went through 6 (yes 6) Eris' before finally telling Verizon enough was enough. They wanted to put me into a refurbished Incredible and I told them exactly where they could put it. I literally had to tell them that either they replace my phone with a brand spanking new one out of the box or that I was going to another carrier with the other 4 members on my family share plan. Needless to say, they acquiesced to my request.
*If I have helped you, please don't forget to hit the 'thanks' button!*
Sent from my Inc
kkinder said:
On another thread, I was discussing my HTC Flyer's chipped screen. To my surprise, they not only covered the screen under warranty (after confirming the screen was easily damaged with the pen), they also overnighted everything via Fedex. When I called in, there was no wait on the line and someone called back to make confirm everything was OK. So shout out to HTC -- that is frigging phenomenal support.
This stands in stark contrast to the relatively lousy support most carriers will give you. Screwed up contracts, slow replacements, and when they do cover your phone under warranty, the stick you with a refurb.
I wish I could just buy unlocked phones directly from HTC, so I could get their out-of-this-world support!
Click to expand...
Click to collapse
Keep in mind even if you buy your device through a carrier, as long as it carries the HTC name on it, HTC still supports it. For example, a week after I got my HTC Evo (purchased at Radio Shack), it fell out of my lap rather gently (a couple feet, not with any extra velocity). The LCD was damaged. Sprint would not take it back because I didn't buy it at the Sprint store and Radio Shack would take it back, but they had no replacements to exchange and didn't know when they'd get them (and at the time were calling people of waiting lists for new activations; no way I was going to get a callback for a replacement device from them). I called HTC and explained that the screen broke from a very simple drop, mailed it into their service center, and they replaced the screen, no big deal at all. Since then, I've had way worse drops (and I don't use a case), and the (replacement) screen is still pristine.
I also called them for Evo View help, and they definitely tried to help to the best of their ability for the 1xRTT problem.
mrrricky said:
Keep in mind even if you buy your device through a carrier, as long as it carries the HTC name on it, HTC still supports it. For example, a week after I got my HTC Evo (purchased at Radio Shack), it fell out of my lap rather gently (a couple feet, not with any extra velocity). The LCD was damaged. Sprint would not take it back because I didn't buy it at the Sprint store and Radio Shack would take it back, but they had no replacements to exchange and didn't know when they'd get them (and at the time were calling people of waiting lists for new activations; no way I was going to get a callback for a replacement device from them). I called HTC and explained that the screen broke from a very simple drop, mailed it into their service center, and they replaced the screen, no big deal at all. Since then, I've had way worse drops (and I don't use a case), and the (replacement) screen is still pristine.
I also called them for Evo View help, and they definitely tried to help to the best of their ability for the 1xRTT problem.
Click to expand...
Click to collapse
That's good to know. Thanks.

Assurion Claim - Heads Up

Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
Click to expand...
Click to collapse
Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
Click to expand...
Click to collapse
I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Click to expand...
Click to collapse
Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium

HOX+ - Cracked Screen - AT&T Insurance?

Hi All.
Never cracked a screen before so this is a bit embarrassing. Thankfully it's not bad, only a slight crack in the black bezel area in 2 places, but if I run my finger over it you can feel it. My concern is that it may be weakened now to the point if it suffers a drop/fall it will crack all the way.
Does anyone have experience with AT&T insurance? This is my first phone in the US and I know that the deductible is $199. The thought crossed my mind that at some point AT&T will discontinue the HOX+.
BTW, I have a bad knee and tripped on some carpet stairs while my phone was in my pocket, with a case on, so I'm surprised it even cracked in the first place.
callsignapollo
Well sir you have two options...
1. file with the insurance and get either a new or refurb HOX+
2. wait a couple months til they discontinue it then file. and you may get lucky and get a new HTC ONE..
other than that.. not much you can do on the cheap side of things 199 for the insurance, or buy a new screen which might be little cheaper not sure on that either way its deal with the crack or do the above. lol
I have had a few exp with insurance and have no complaints. even refurbs looked new. good luck man..
I cracked mine and went around insurance and sent it in for repair through HTC. It cost 199. You may be able to get it done for less. In my case the screen was damaged so badly it was falling off in little pieces. Insurance doesn't seem to net you much unless you completely destroy the phone.
Sent from my HTC One X+ using xda app-developers app
So in other words, destroy the phone then send it in with a witty excuse.
unfortunately, AT&T will only replace with refurbished or like device even after the device is "Discontinued" waiting wont gain you a HTC One, the only way that would ever happen is if AT&T/HTC completely ran out of handsets. sometimes if the mfg comes out with a new version of the same device (i.e. the focus and the focus II from samsung) you might get the upgraded version, but i wouldnt hold my breath in hopes of getting an HTC One in replacement for your broken X+.
Just an update on this - AT&T doesn't appear to be offering the One X+ anymore on their website. That said, my One X+ is still going strong despite the cracks on the side. Given the cracks didn't manage to stretch over the visible part of the screen - it's hard to justify the $199 so I'll continue to wait.
It's a shame that such a great phone has limited developer support. I saw that the HTC First had the source code released and yet the HOX+ is not shown the same love.
callsignapollo said:
Hi All.
Never cracked a screen before so this is a bit embarrassing. Thankfully it's not bad, only a slight crack in the black bezel area in 2 places, but if I run my finger over it you can feel it. My concern is that it may be weakened now to the point if it suffers a drop/fall it will crack all the way.
callsignapollo
Click to expand...
Click to collapse
I would do a google search, I live near Chicago, so there are plenty of places that will fix it around $100... I know that some Radio Shacks will repair them, and seen a couple Kiosk in the Mall, which offer screen repair.
callsignapollo said:
Just an update on this - AT&T doesn't appear to be offering the One X+ anymore on their website. That said, my One X+ is still going strong despite the cracks on the side. Given the cracks didn't manage to stretch over the visible part of the screen - it's hard to justify the $199 so I'll continue to wait.
It's a shame that such a great phone has limited developer support. I saw that the HTC First had the source code released and yet the HOX+ is not shown the same love.
Click to expand...
Click to collapse
Wow, your right, I don't see the HOX+ on the site. I didn't even notice that till you mentioned it. They even moved the One down to the bottom. It doesn't even show a HOX+ referb, or as they call it, a "certified like new". I wonder if they are done with the HOX+ already? That's crazy. Tease us with a 64MB phone for $200 then pull it. That's OK, I have mine and I love it. And if I move up to the ONE, I'll keep the HOX+.

Hairline crack on case

I looked at my phone today and noticed a crack going through the bottom microphone and the IR blaster. I've never dropped it or hit it on something. Did some research and was a known issue by LG. I contacted LG and the rep said that I have to send them my phone and wait around 1 week while they inspect the phone. Does anyone have this issue and got a replacement from Verizon?
I know it's a huge issue with them on tmobile. There is a thread about it where a ton of people have it. I am on Verizon and just recently got it by the 3mm jack. Also scratches from cases being put on. Definitely not good build quality. Not so worried about it unless it gets worse. Always has a case on it, but man, makes me mad lg won't do anything about it.
I also have the hairline crack problem. When I talked to Verizon in the online chat, they said it's a known problem but haven't received word from LG on replacing phones under warranty. Instead they suggested I contact LG. Which sucks because now it looks like I'll be without my G3 for a week if I decide to get it repaired. Wish Verizon would just send me a replacement instead.
mjforte said:
I also have the hairline crack problem. When I talked to Verizon in the online chat, they said it's a known problem but haven't received word from LG on replacing phones under warranty. Instead they suggested I contact LG. Which sucks because now it looks like I'll be without my G3 for a week if I decide to get it repaired. Wish Verizon would just send me a replacement instead.
Click to expand...
Click to collapse
My phone also developed the mysterious crack (no drops or abuse, had mime ghost glass on screen and lg circle case). After having calling verizon and having them refer me to lg, I called lg, got an ra and I sent the phone into lg (at my expense-cranky!!). I sent it on October 15. They repaired it and sent it back to me, I received the repaired unit on 10/23. Amazingly, this is my original unit repaired, no sign of crack, but same imei number! I was very surprised, repair slip says re-solder. I am not sure how this repaired the plastic part but there no longer is a crack. Original pict of crack shown below, identical to ones posted around internet.
I think it is awful of lg not to provide an prepaid mailing label (i requested one and was denied). They repaired the phone free of charge, so obviously, it was a warranty repair and one recognized by them as a batch defect in "trusted reviews" article ( http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues). Neither lg nor verizon were helpful with a loner phone. I had an old phone that I was able to reactivate to use during the replacement period, but it was so old it really only functioned as a dumb phone. I just hope the 'fix' is permanent! As much as I love this phone, I would not buy lg again after this run around!!
Never had that issue and I've had my G3 for a while now. Take good care of your G3 and avoiding those issues are easy.
One common thing I've notice with people having this issue is the use of the circle case, or something similar that is a hard, tight fit around the back of the phone. Maybe not everyone with cracks uses one, but many have. I've had my G3 for nearly two months now, using only a tpu case, and I gave no signs of cracking or other damage.
david_hume said:
Never had that issue and I've had my G3 for a while now. Take good care of your G3 and avoiding those issues are easy.
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It's not an issue of misuse, it's a factory defect. I have the same crack and have never done anything tough to my phone at all
I just noticed it on my phone today as well. I had it in a clear TPU case, but it wasn't a tight case by any means. I babied the phone and never put it in a pocket with anything else, and I still got the crack. Oh well.. hopefully it doesn't get any worse
I was on the phone with verizon for 45 minutes. Ultimately, they said they have a record of people in the last few days calling with the same issue. They said they have no response from LG yet. I have the option to send it in and get a refurb. They told me they will inspect the phone to make sure there are no signs it was dropped, and I take a risk of them charging me $299 if they feel it was dropped.
I was told if/when LG does respond to verizon, it'll be less likely to be inspected as much and a simple exchange. The rep said he expects more people to be calling about the problem, since it seems to be a common occurrence, so LG will have to tell verzion what to do.
So, the best thing to do is call verizon and let them know about the problem. I had to speak to someone one level up from normal tech support.
I will call in tonight as I have the issue as well.
Anyone have an update to this? I just noticed this on mine. I have never dropped mine or sit with it in my pocket. It is absolutely spotless and is taken care of more then almost anything I own. Need it replaced or repaired so I can sell after I get my nexus 6.
Sent from my VS985 4G using Tapatalk
Is the microphone working better now ?
Sent from my VS985 4G using Tapatalk
Anybody have any updates? I just noticed this on mine and have called both verizon and LG and neither one can find this to be a "known issue". I'm SOL unless I can get a rep who knows this issue. I need to send the phone in for an issue with the camera, but I cant at the risk of being charged for an issue that is obviously a defect in the phone.
Yup top and bottom of phone I have hairline cracks....
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So I got a tier 2 tech support person who did enough digging to find the cracks are a known issue. He said he searched verizons private device forums. As in we cant see what they see. If you have this issue tell tech support to search "bezel" in their device forums. The post was made 11/19/14 and was replied to by corporate on 11/21/14. He notated my account very well so that I won't be charged for damages to the phone since the crack is a known issue in their own forum. Hope this helps anyone in the future.
Rodeojones said:
One common thing I've notice with people having this issue is the use of the circle case, or something similar that is a hard, tight fit around the back of the phone. Maybe not everyone with cracks uses one, but many have. I've had my G3 for nearly two months now, using only a tpu case, and I gave no signs of cracking or other damage.
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Might be common for some, but I've never used a Circle case as long add I've had my G3. It's never been dropped, never bumped, never near water....I treat it likes it's freakin' gold because it had to last me 2 years. My last 3 Android phones over the past 6-8 years are all still in perfect working order, including my original Droid. I just happened to notice today that mine has the crack through the IR transmitter and started searching to see if is been a problem.
bcoop8, thanks a bunch, the exchange I just did with Verizon was the easiest I have ever done all thanks to the information you posted. I was so bummed when I saw the crack last friday and amazed when I walked in and they simply offered to ship me a new one.
bcoop8 said:
So I got a tier 2 tech support person who did enough digging to find the cracks are a known issue. He said he searched verizons private device forums. As in we cant see what they see. If you have this issue tell tech support to search "bezel" in their device forums. The post was made 11/19/14 and was replied to by corporate on 11/21/14. He notated my account very well so that I won't be charged for damages to the phone since the crack is a known issue in their own forum. Hope this helps anyone in the future.
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muiriddin said:
bcoop8, thanks a bunch, the exchange I just did with Verizon was the easiest I have ever done all thanks to the information you posted. I was so bummed when I saw the crack last friday and amazed when I walked in and they simply offered to ship me a new one.
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You were able to walk into a Verizon store and tell them about that forum post from corporate and they will send you a new G3 in the mail? Are they letting you keep yours while you wait for the new one?
Krusej23 said:
You were able to walk into a Verizon store and tell them about that forum post from corporate and they will send you a new G3 in the mail? Are they letting you keep yours while you wait for the new one?
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My old one is right here next to me, I should get the new one in a day or two and I walked in with a print out of the post. It took them a bit of time/digging at the store, but they evidently found the post it was referring to... the phone is part of a company account which often seems to get better service than individuals though...
muiriddin said:
My old one is right here next to me, I should get the new one in a day or two and I walked in with a print out of the post. It took them a bit of time/digging at the store, but they evidently found the post it was referring to... the phone is part of a company account which often seems to get better service than individuals though...
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Ok, thanks! I might try it out. Worst that happens is they say no.

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