Hi All.
Never cracked a screen before so this is a bit embarrassing. Thankfully it's not bad, only a slight crack in the black bezel area in 2 places, but if I run my finger over it you can feel it. My concern is that it may be weakened now to the point if it suffers a drop/fall it will crack all the way.
Does anyone have experience with AT&T insurance? This is my first phone in the US and I know that the deductible is $199. The thought crossed my mind that at some point AT&T will discontinue the HOX+.
BTW, I have a bad knee and tripped on some carpet stairs while my phone was in my pocket, with a case on, so I'm surprised it even cracked in the first place.
callsignapollo
Well sir you have two options...
1. file with the insurance and get either a new or refurb HOX+
2. wait a couple months til they discontinue it then file. and you may get lucky and get a new HTC ONE..
other than that.. not much you can do on the cheap side of things 199 for the insurance, or buy a new screen which might be little cheaper not sure on that either way its deal with the crack or do the above. lol
I have had a few exp with insurance and have no complaints. even refurbs looked new. good luck man..
I cracked mine and went around insurance and sent it in for repair through HTC. It cost 199. You may be able to get it done for less. In my case the screen was damaged so badly it was falling off in little pieces. Insurance doesn't seem to net you much unless you completely destroy the phone.
Sent from my HTC One X+ using xda app-developers app
So in other words, destroy the phone then send it in with a witty excuse.
unfortunately, AT&T will only replace with refurbished or like device even after the device is "Discontinued" waiting wont gain you a HTC One, the only way that would ever happen is if AT&T/HTC completely ran out of handsets. sometimes if the mfg comes out with a new version of the same device (i.e. the focus and the focus II from samsung) you might get the upgraded version, but i wouldnt hold my breath in hopes of getting an HTC One in replacement for your broken X+.
Just an update on this - AT&T doesn't appear to be offering the One X+ anymore on their website. That said, my One X+ is still going strong despite the cracks on the side. Given the cracks didn't manage to stretch over the visible part of the screen - it's hard to justify the $199 so I'll continue to wait.
It's a shame that such a great phone has limited developer support. I saw that the HTC First had the source code released and yet the HOX+ is not shown the same love.
callsignapollo said:
Hi All.
Never cracked a screen before so this is a bit embarrassing. Thankfully it's not bad, only a slight crack in the black bezel area in 2 places, but if I run my finger over it you can feel it. My concern is that it may be weakened now to the point if it suffers a drop/fall it will crack all the way.
callsignapollo
Click to expand...
Click to collapse
I would do a google search, I live near Chicago, so there are plenty of places that will fix it around $100... I know that some Radio Shacks will repair them, and seen a couple Kiosk in the Mall, which offer screen repair.
callsignapollo said:
Just an update on this - AT&T doesn't appear to be offering the One X+ anymore on their website. That said, my One X+ is still going strong despite the cracks on the side. Given the cracks didn't manage to stretch over the visible part of the screen - it's hard to justify the $199 so I'll continue to wait.
It's a shame that such a great phone has limited developer support. I saw that the HTC First had the source code released and yet the HOX+ is not shown the same love.
Click to expand...
Click to collapse
Wow, your right, I don't see the HOX+ on the site. I didn't even notice that till you mentioned it. They even moved the One down to the bottom. It doesn't even show a HOX+ referb, or as they call it, a "certified like new". I wonder if they are done with the HOX+ already? That's crazy. Tease us with a 64MB phone for $200 then pull it. That's OK, I have mine and I love it. And if I move up to the ONE, I'll keep the HOX+.
Related
Hello there guys
so i got my replacement phone after i lost my htc hd2.they sent me a brand new htc hd2 in the box.recently the screen showed up a mark in the middle with liquid moving around if u press it. its doesnt have any affect on the screen itself but it just looks bad. I phoned the insurance company and they said they will send me a brand new after i return it. i was just wondering if its worth all the hassle and can be fixed easily. also send/recieve button for email seems to be working for Wi-Fi internet only and it wont download any emails using the network internet even tho i know it work perfectly since i use it alot.
just out of interest, anyone willing to buy brand new htc hd2 unlocked (the one they will send me) and how much u r willing to pay.
thanks
Sounds like a Newton ring to me.
I was hoping that the HD2 wasn't going to suffer from them as I've not seen any posts mentioning them until now (unlike with my old HD)
Normally caused by overheating through using bluetooth/wifi/3G/apps although don't expect HTC to admit that, they put it down to applying too much pressure to the screen.
If you're having problems with the phone and they're offering a replacement, I'd take it.
You never know, they could have sent you a refurbed model by mistake.
xaccers said:
Sounds like a Newton ring to me.
I was hoping that the HD2 wasn't going to suffer from them as I've not seen any posts mentioning them until now (unlike with my old HD)
Normally caused by overheating through using bluetooth/wifi/3G/apps although don't expect HTC to admit that, they put it down to applying too much pressure to the screen.
If you're having problems with the phone and they're offering a replacement, I'd take it.
You never know, they could have sent you a refurbed model by mistake.
Click to expand...
Click to collapse
OMG you are totally right. My original one never had such problems but the one they sent me came with a leather cover so i put it in and then put it in my pocket so i guess it could heat up easily with that. and btw how do i know it was refurbed model. it came in with a box and the screen cover and the wires. the box wasnt sealed like the my original phone
have you tried the hairdryer trick? sometimes works, do a search for hd2 hairdryer, should find it, hope it helps
Zoro8500 said:
OMG you are totally right. My original one never had such problems but the one they sent me came with a leather cover so i put it in and then put it in my pocket so i guess it could heat up easily with that. and btw how do i know it was refurbed model. it came in with a box and the screen cover and the wires. the box wasnt sealed like the my original phone
Click to expand...
Click to collapse
Without signs of minor damage on the phone it's hard to say it's a refurb unit, and it's totally possibly that it's a brand new phone.
It's very easy for a company dealing with returned phones to accidently ship one out as a new one.
There was a rather embarassing moment for a bloke who was showing his wife how to use her brand new phone from T-mobile when they stumbled across amatuer nude photos! The staff in the T-mobile shop's initial solution when they complained was to offer to delete the images rather than a new phone!
xaccers said:
Without signs of minor damage on the phone it's hard to say it's a refurb unit, and it's totally possibly that it's a brand new phone.
It's very easy for a company dealing with returned phones to accidently ship one out as a new one.
There was a rather embarassing moment for a bloke who was showing his wife how to use her brand new phone from T-mobile when they stumbled across amatuer nude photos! The staff in the T-mobile shop's initial solution when they complained was to offer to delete the images rather than a new phone!
Click to expand...
Click to collapse
lol thats jokes. i bet u someone put it on and then sent it back
On another thread, I was discussing my HTC Flyer's chipped screen. To my surprise, they not only covered the screen under warranty (after confirming the screen was easily damaged with the pen), they also overnighted everything via Fedex. When I called in, there was no wait on the line and someone called back to make confirm everything was OK. So shout out to HTC -- that is frigging phenomenal support.
This stands in stark contrast to the relatively lousy support most carriers will give you. Screwed up contracts, slow replacements, and when they do cover your phone under warranty, the stick you with a refurb.
I wish I could just buy unlocked phones directly from HTC, so I could get their out-of-this-world support!
kkinder said:
On another thread, I was discussing my HTC Flyer's chipped screen. To my surprise, they not only covered the screen under warranty (after confirming the screen was easily damaged with the pen), they also overnighted everything via Fedex. When I called in, there was no wait on the line and someone called back to make confirm everything was OK. So shout out to HTC -- that is frigging phenomenal support.
This stands in stark contrast to the relatively lousy support most carriers will give you. Screwed up contracts, slow replacements, and when they do cover your phone under warranty, the stick you with a refurb.
I wish I could just buy unlocked phones directly from HTC, so I could get their out-of-this-world support!
Click to expand...
Click to collapse
Agreed. I've had plenty of problems with Verizon in the past. I went through 6 (yes 6) Eris' before finally telling Verizon enough was enough. They wanted to put me into a refurbished Incredible and I told them exactly where they could put it. I literally had to tell them that either they replace my phone with a brand spanking new one out of the box or that I was going to another carrier with the other 4 members on my family share plan. Needless to say, they acquiesced to my request.
*If I have helped you, please don't forget to hit the 'thanks' button!*
Sent from my Inc
kkinder said:
On another thread, I was discussing my HTC Flyer's chipped screen. To my surprise, they not only covered the screen under warranty (after confirming the screen was easily damaged with the pen), they also overnighted everything via Fedex. When I called in, there was no wait on the line and someone called back to make confirm everything was OK. So shout out to HTC -- that is frigging phenomenal support.
This stands in stark contrast to the relatively lousy support most carriers will give you. Screwed up contracts, slow replacements, and when they do cover your phone under warranty, the stick you with a refurb.
I wish I could just buy unlocked phones directly from HTC, so I could get their out-of-this-world support!
Click to expand...
Click to collapse
Keep in mind even if you buy your device through a carrier, as long as it carries the HTC name on it, HTC still supports it. For example, a week after I got my HTC Evo (purchased at Radio Shack), it fell out of my lap rather gently (a couple feet, not with any extra velocity). The LCD was damaged. Sprint would not take it back because I didn't buy it at the Sprint store and Radio Shack would take it back, but they had no replacements to exchange and didn't know when they'd get them (and at the time were calling people of waiting lists for new activations; no way I was going to get a callback for a replacement device from them). I called HTC and explained that the screen broke from a very simple drop, mailed it into their service center, and they replaced the screen, no big deal at all. Since then, I've had way worse drops (and I don't use a case), and the (replacement) screen is still pristine.
I also called them for Evo View help, and they definitely tried to help to the best of their ability for the 1xRTT problem.
mrrricky said:
Keep in mind even if you buy your device through a carrier, as long as it carries the HTC name on it, HTC still supports it. For example, a week after I got my HTC Evo (purchased at Radio Shack), it fell out of my lap rather gently (a couple feet, not with any extra velocity). The LCD was damaged. Sprint would not take it back because I didn't buy it at the Sprint store and Radio Shack would take it back, but they had no replacements to exchange and didn't know when they'd get them (and at the time were calling people of waiting lists for new activations; no way I was going to get a callback for a replacement device from them). I called HTC and explained that the screen broke from a very simple drop, mailed it into their service center, and they replaced the screen, no big deal at all. Since then, I've had way worse drops (and I don't use a case), and the (replacement) screen is still pristine.
I also called them for Evo View help, and they definitely tried to help to the best of their ability for the 1xRTT problem.
Click to expand...
Click to collapse
That's good to know. Thanks.
So I just cracked my phone's screen today (stupidest way.. I've never damaged a phone ever, I baby them) and trust me, it hurt ME. Anyway.
I have insurance on the phone (girlfriend put it on when we started the contract) anyway, I have heard HORRIBLE things about Asurion replacements (bad refurbs, usually either dirty, scratched up or stop working within a couple of weeks) and I really don't want to be on that boat.
On the other hand I could just have the digitizer replaced (since the actual LCD and the phone works superb) but I have two problems with this:
A. I don't know how to repair it myself, never dealt in repairing hardware.
B. I can't seem to find a place around me that fixes anything but stupid iPhones.
What would you guys do?
Oh, here's a picture if you want to share the pain...
EDIT:
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
They sent me a new one when I cracked my og evo screen
Sent from my PG86100 using Tapatalk
I have heard people slamming new phones as well. Have u taken it in to a repair shop (sprint) and asked if they can just repair it? Look on Craigslist people advertise repairs on it all the time
I would have it replaced if u can't work on it urself. They usually sell screens and digitizers on eBay. I would suggest buy both since they are glued together. It's just easier to replace.
Sent from my PG86100 using XDA App
Go into a Sprint repair store and show it to them. If they have a cool repair tech he may fix it for you for free. When my camera cover glass cracked they fixed that for free, but it depends on the store. Some are helpful and some follow company policy strictly. There is a post here that walks you through replacing the screen if you want to try it yourself and have the tools. You also have to weigh the costs. Are a screen and digitizer cheaper than the $100 deductible on Asurion. Since the 3D is still a new phone chances are you will get a new one from Asurion. Also, are you rooted with revolutionary?? Which is a much better root than the HTC method. If you are, any new phone will come with the new bootloader which means you will only be able to use HTC's method of rooting.
just 2 weeks ago we needed to replace a lost og evo on my account, we got a brand new one, unopened box. with that phone as old as it is I would think you would get a new one with a 3D
edit: i didnt read the above post,, good point, i wouldn't want to get stuck with the 1.500 hboot you cant use the revolutionary on
If you are happy with the device have it repaired.
As another posted stated check ahead of time. Some devices have the LCD glued to the touchscreen/glass aka digitizer/glass. Manufacturers do this to help prevent dust from collecting on the LCD over time.
I have not taken apart a 3D yet so i cant confirm that as of yet.
Feel free to PM me for more info. I cant officaily offer to help you fix it, board rules. wink wink nod nod special handshake. but if i can help i will.
We are not even supposed to touch 3d's yet , the crack looks to take up less then an inch of screen they should replace it for you , there no I referbs yet anyway .
My store has swapped out front panels for free even without insurance, given we have the parts phone to strip , since we can make a ticket for 3d's yet
If you don't have an Evo3d well ...
Call a sprint service and repair store, ask to speak to a tech there, and tell the truth as far as what happened and the size of the crack. If it's around an inch or less they should cover it. If it's a bigger crack if you make a good impression on the tech they may cover it anyways and replace the whole panel at no charge if you have TEP.
I would call or email Htc about it... Maybe they do it for you even if u have to pay... I would pay to get it fix.. just to keep my original device!!!
Sent from my PG86100 using Tapatalk
I have actually had nothing but good experiences with Asurion. On my OG EVO I had to have it replaced and they sent me a refurb. The refurb had a small indention in the screen. I called them and they have to by policy run some tests. The tests are for technical problems, but they still ran through them even though my issue was cosmetic. After my dent was still there after rebooting the phone lol they sent me a brand new one. They always send the phones out next day shipping and as long as they have them in stock you will get yours the next day.
I would, like others have suggested, take it into a Sprint repair center and see if they will fix it. Then basically it's research on just how hard or easy it will be to replace it yourself. If it cost more than $100 or you feel completely overwhelmed, I would get the replacement through Asurion. Just remember, they have certain stickers and ways to tell if you have opened your phone up and it will void your 1 year warranty should something happen.
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Racer Of All said:
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Click to expand...
Click to collapse
It might not be a corporate repair store
Sent from my Nexus S 4G using xda premium
My store does , but like I said you can't open up 3d's yet so its more like a favor insured or not
If you don't have an Evo3d well you don't have an Evo3d
The store I went to was an official Sprint one. I did a bunch of calling to all the repair stores around me, all of them told me they wont touch it if it's physically damaged (I threw in that was less than an inch).
I DID get a guy that at least asked if it was one crack and I told him it was a main one and was spider webbed out, he told me that the tech would look at it, so I"m going over now and see what happens. I'll keep everyone posted. I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Racer Of All said:
I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Click to expand...
Click to collapse
Well it looks pretty bad
Sent from my Nexus S 4G using xda premium
Id bet you get a new one since the phone is so new.
I have a policy with ensquared. I've never turned in a claim but they say that they will use new phones more often than not. Not sure if asurion works the same way.
Sent from my PG86100 using XDA App
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
Why are you calling asurion. You can go to their website, file a claim, and be done in about 2 minutes. No dealing with assholes and your new phone will arrive in a couple of days.
Because when I tried to do that it told me that "more information was needed" and to call in.
Going into Sprint in an hour or so.
Anyone have a source I can order a replacement screen from? I had Sprint replace the screen on my Evo 4G a couple of years ago and the cost was $35 total for a new screen & bezel. I went in to the same Sprint store and they said they no longer do it. Likewise I'm having a hard time finding replacement parts so that I can do it myself. In a previous life I was a Nokia repair tech so I'm pretty good with these things but I need parts. I'm seeing that some places sell a digitizer but I need the front glass. I may also need the next layers too as I've got some colorful spots near the bottom corners where it landed and cracked from. I saw someone selling something but it said specifically not for the Sprint version of the phone. Anyone know where I could get these parts preferably with a new bezel?
We were supposed to have 1yr contracts on our business account and since they took those away we're having to wait longer for upgrades and this is the result. If our account was the way it was for years prior we'd just go in and pay to upgrade our phones. I'm going to seriously reconsider staying with Sprint once our contracts are up this time around since this is no longer a selling point compared to their competition.
Thanks for the help! :good:
Looks like I found it for $69.99 here. Any cheaper anywhere? Any reason this one won't work on my Sprint LTEvo? Thanks!
Also, I just found this site which seems to sell the same part for about $10ish less. They also sell the housing for about $30 which I also need to replace since mine is fairly beat up. I noticed that they sell this one without a light guide for about $60 and then they sell this one which has a light guide for about the same price but it's B-stock. My question is what the heck is a light guide and do I need one? Is it something I need to remove from the old one that could potentially get destroyed when removing it to re-use or something? Please get back to me quickly so that I can get my order on the way so I can fix my phone before it breaks worser.
Thanks!
Check this thread if you haven't already done so.
http://forum.xda-developers.com/showthread.php?t=2375281
Sent from my EVO using xda premium
FinZ28 said:
Check this thread if you haven't already done so.
http://forum.xda-developers.com/showthread.php?t=2375281
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Yeah, I've seen that thread but it doesn't really address the questions that I have here,
Ok guys, the nightmare came true and I dropped my phone just a couple of days after getting it. Didn't have a case and cracks the top right hand corner of the screen, which doesn't affect it's usability or the touch screen. It's relatively minor but it still totally bothers me.
I also have been having overheating problems and massive battery drain. Despite my efforts to get to the bottom of it, nothing has really worked...
So my question is, do you think I will have a problem getting another handset in the Sprint store since I already dropped it? Anyone know their policy on replacing a damaged phone yet for reasons besides that... I am still within my two weeks of getting this phone and my new plan. Any insight?
Sent from my LGLS990 using XDA Premium 4 mobile app
In my experience with my local store, they will say that the dropping of the phone lead to the cracking of the screen as well as the internal effects you are having with it. They look for anything to get out of exchanging a handset at my local sprint shop.
I once took them an s3 that was having software issues, even after many factory resets. Instead of going ahead and replacing my device, with Mt insurance, she took the phone apart to look for water damage. The outside indicator was not showing water damage but the inside indicator was. So she said we had to file a claim. I argued with her about it, because that phone had never been dropped in water. Why would the outside indicator not show water damage but the inside show some? Anyway sprint did it right with the issue, but I'm just saying, they look for any reason not to exchange your device at no cost.
Sent from my Black Lg G3
The exact same thing happened to me when I had a two-month old GS2 and I brought it into a Sprint store and asked what my options were. The nice lady behind the counter said that while technically she shouldn't help me she would be willing to swap out phones gratis. The only catch was that the new phone would be refurbished. So I went home and backed up everything and performed a factory reset. And when I returned I was able to swap out phones hassle-free. She even correctly guessed upon examination that my phone was rooted and didn't care. The refurbished phone looked brand new; the only way to tell it was refurbished was the internal flag which I checked out of curiosity. I kept the battery from the original phone; otherwise it was truly a fabulous experience.
That all said, I have a feeling that this was a rather unique set of circumstances and I really don't know what they'll say about a two-week old LG G3. I strongly suspect you're going to have more trouble than I did.
Best of luck!
mrush said:
Ok guys, the nightmare came true and I dropped my phone just a couple of days after getting it. Didn't have a case and cracks the top right hand corner of the screen, which doesn't affect it's usability or the touch screen. It's relatively minor but it still totally bothers me.
I also have been having overheating problems and massive battery drain. Despite my efforts to get to the bottom of it, nothing has really worked...
So my question is, do you think I will have a problem getting another handset in the Sprint store since I already dropped it? Anyone know their policy on replacing a damaged phone yet for reasons besides that... I am still within my two weeks of getting this phone and my new plan. Any insight?
Sent from my LGLS990 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
im assuming you dont have insurance? idk about you guys but with framily plan i pay 50 bucks a month with unlimited and insurance. good deal. anyway YEA the same thing happened to me with my evo 3d i dropped it and my phone went crazy i couldnt mount it and it was rooted they swapped it out in the store anyway. I hear a lot of stories about bad experiences so i feel lucky to have a good store to go to. But its sure worth a try. are you doing the easy pay? a lot of times they will fix the screen for free if you are.
Sprint has always been good to me about fixing/replacing devices. I cracked my screen on a Galaxy Nexus, I took it in to the local store and they told me to come back in an hour. When i came back i was treated to a brand new screen at no additional cost. I'm just speaking for myself of course, im not saying they WONT charge you, but their customer service in my experience is very good.
R2DeeTard said:
Sprint has always been good to me about fixing/replacing devices. I cracked my screen on a Galaxy Nexus, I took it in to the local store and they told me to come back in an hour. When i came back i was treated to a brand new screen at no additional cost. I'm just speaking for myself of course, im not saying they WONT charge you, but their customer service in my experience is very good.
Click to expand...
Click to collapse
I've had similar good experiences with a Sprint authorized repair center in my area but after they closed and I had to deal with a corporate store the service level dropped to what many others describe as horrible.
I guess it depends on where you end up taking the phone but I would try and stay away from corporate locations...
Marcm15 said:
I've had similar good experiences with a Sprint authorized repair center in my area but after they closed and I had to deal with a corporate store the service level dropped to what many others describe as horrible.
I guess it depends on where you end up taking the phone but I would try and stay away from corporate locations...
Click to expand...
Click to collapse
It's funny that this is the case, because I find the same thing here in my area. While I was with Big Red, you NEVER wanted to go anywhere but a corporate store because you would get horrible service (in THIS area), with Sprint is the absolute exact opposite, I will never go into a corporate store unless I am specifically instructed that I have to for whatever I am trying to get done. The customer service is at least here, horrible in comparison. I am actually stressin myself because my phone has started (of course on the 14th day!) to lock up every hour or so and I can't use the screen. It requires a battery pull. Everyday this phone starts to worry me a little more.
Koroz said:
It's funny that this is the case, because I find the same thing here in my area. While I was with Big Red, you NEVER wanted to go anywhere but a corporate store because you would get horrible service (in THIS area), with Sprint is the absolute exact opposite, I will never go into a corporate store unless I am specifically instructed that I have to for whatever I am trying to get done. The customer service is at least here, horrible in comparison. I am actually stressin myself because my phone has started (of course on the 14th day!) to lock up every hour or so and I can't use the screen. It requires a battery pull. Everyday this phone starts to worry me a little more.
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Get off ART.
Sent from my LGLS990 using Tapatalk
sinisin said:
Get off ART.
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What is this I keep hearing about ART?
Sent from my LGLS990 using XDA Premium 4 mobile app
mrush said:
What is this I keep hearing about ART?
Sent from my LGLS990 using XDA Premium 4 mobile app
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I didn't have mine on, but its a different way android handles applications on the phone. Will be the "standard" once all the bugs are worked out.
Also dropped my two-week old G3 and cracked it. LG opened an RA but no details on costs - alluded that maybe it would be free but nothing firm. :/
The ubreakifix teardown doesn't get to the screen, nor does the YouTube teardown I found. I'll assume the glass and digitizer are adhered together though; which I don't want to mess with.
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intheory said:
Also dropped my two-week old G3 and cracked it. LG opened an RA but no details on costs - alluded that maybe it would be free but nothing firm. :/
The ubreakifix teardown doesn't get to the screen, nor does the YouTube teardown I found. I'll assume the glass and digitizer are adhered together though; which I don't want to mess with.
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Will you keep us updated? I want to know how it goes... Especially if the fix is easy and/or LG is willing to do it for free... Some reports are saying repairs are going to be very simple because of the design, but nothing spoke of the screen.
Also, where did you go to open an RA with LG? Do they give you a quote prior to working on it? I'm interested to see what I can do...
LG quoted me $154 to repair the screen. I'm not ready to take that plunge although it's in line with what I'm seeing for similar device repairs.
You can open an RA request from their support section at LG.com - I chatted with someone who opened it for me.
Just picked up my LG G3 yesterday, got 3 cases coming that should be here tomorrow (Thurs) & can't wait, phone fell out of my shirt pocket twice now but luckily I was bent over a clean basket of laundry lol. But I've been reading sprint is going to drop their prices, I got mine at bestbuy & hopefully if my bill drops by $10 I'll go ahead & get the insurance for $10 a month.
I've had very good luck at my local Sprint store. They've replaced are some questionably broken phones for $50.
As far as the screen cracking goes, I just bought an $8 iCarez tempered glass screen protector off of Amazon and it seems great so far. Easy to install and allegedly very impact resistant. I'm not willing to test out this claim quite yet ?