Related
Hey guys, I ran into quite a predicament today. As I was walking to work, I fell something fall out and slide half way across the parking lot. I felt me phone case (the crappy one that came with the phone), looked down on the ground and noticed it was my AWESOME Sprint Touch Pro. With the site of my phone moving in a hockey-like manner, I finished cursing and decided that I don’t want to have such an amazing phone looking like a piece of crap.
So here is where I am at. I need to get this phone fixed. I think that I might have a few options, but I want to know what you guys think. Originally, I bought this phone from a guy of Craigslist; it was $240, if you can believe it. Now, the phone had never been activated, so it was as if I was the original owner. Additionally, I never got a phone from sprint, but I am under contract. That means, according to sprint, that I am eligible for a new to get a new phone at anytime. Thus, I reach my questions and request for opinions.
Option 1 (least likely): Since the phone was never activated, can I still claim the 30-day phone guarantee from sprint? Meaning, can I return the phone as if it was defective?
Option 2 (What I will probably have to do): Should I buy a phone, get the equipment protection plan, and then process my touch pro as a defective phone. This seems like a relatively good idea, because I can get a phone pretty cheap (like the rant) and sell it on Ebay. So in the end, I make money off of this idea. The only down side is that my contract restarts, but I have only been with sprint for about four months. Also, I was going to save my free phone upgrade for next year so I could get a brand spanking new phone.
Option 3 (Don’t want to do this): Suck it up, and get a silicon case that covers the scratches. The scratches are only around the shiny part on the perimeter of the screen, which, by the way, says a lot about the quality of the screen.
Option 4 (Too much trouble): Sell it on eBay for as much as I can, and since it’s probable less than $300, put the rest out of pocket and buy a brand new touch pro from sprint.
Option 5 (Does it exits?): look for replacement housing. Since the phone is new, I don’t know if it’s even out there yet.
Thanks for all your input guys. I really hope to hear from some Sprint Reps or something. Meanwhile, I am going to try to sucker Sprint into helping me out.
P.S Yes, I know what I am doing is unethical, and that the phone is not really defective, thus I should not be returning it as defective.
I think I am having trouble understanding what happened. You have scratched your touch pro that you bought from someone else, I got that.
You never activated the phone on sprint? You should go ahead and put the phone one your account and get insurance immediately!
If you have only been with Sprint for 4 months how are you eligible for an upgrade?
If it is only chrome scratched my TP came like that. Look at the chrome around the keyboard section. At all 3 corners, excluding the Stylus one check for a "Seam" in the chrome, if it has this you can take it in and exchange at a Sprint store.
A scratched phone on Ebay will go for MUCH less than a regular one.
I am not here to tell you whether you are ethical or not, but you should exhaust all options that seem less unethical first before trying to make someone else pay for your mistake. That being said, I think everyone in the world would try to get a new phone for free, so I wouldn't feel too bad.
The phone is activated on sprint, but the person that sold it to me never activated it. It has been only a few days since I activated, can I still add the TEP? And are they going to charger a deductible, cuz they'll charge me $55 to fix it.
I am eligible for an upgrade cuz I never got a phone from sprint.
So if it has some defects I could take it back, even though I have no TEP? Unfortunately, the phone is flawless other than my stupid scratches.
TBH, I don't fell doing this to sprint. They have screwed me over many times over. This would just even it out.
If it is activated just go ahead and get insurance. You can add it anytime. They will charge deductible normally, but instead of telling them its because of scratches tell them you are experiencing poor battery life and that you can't hear anything in the speaker because it sounds like a tin can.
Oh, you never purchased a phone when you switched. I was confused. Thanks for clarification.
Look for those seams, almost every TP has them and they will switch for free without TEP. They are hard to notice but mine has em and I am going to switch soon.
They have screwed me repeatedly and I would be doing the same thing. Haha, I wasn't trying to preach in my post before.
Is there a grace period to get it? I thought it was like 30 days. Yea, I can lie to them, no problem. Though my bat life is amazing. play with it all day and never has died on me.
Can you direct me to a link to where this seams thingy is being discussed, or where the sources where u got this is at. I want to read some on it. Or maybe some pics, I didn't really know where to look.
Yea, well, they decided to renew my contract, and it said they had returned my deposit...I'm definitely going to use that against them.
To be honest, they have messed up so many times, I have only paid my full bill about 2 times.
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
ramiss said:
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
Click to expand...
Click to collapse
Unless they changed the policy, that's not true. I had a phone for 6 months before I added the insurance online through the My Account feature.
But it's possible that has been changed and no longer do able.
Guys Thanks for all your responses, they are very informative.
So Basically here, I am leaning towards trying to see if I can get insurance added. I don't know how hard of a task this will be, but I hope that they can be persuaded into helping me out.
If not, I will just get a cheap phone and sell it.
Again, I am aware of the ethical lines being crossed, but wit sprint, those lines seem almost unreal.
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
Regarding the call from the technical department, I have forwarded your
concern to the appropriate department.
The handset on the account is under 30 day return period. You can visit
the nearest Sprint store and replace the handset.
Thank you again for contacting Sprint. Have a great day!
Click to expand...
Click to collapse
its 30 days from the day you activate the phone...so you can go to a sprint store or call customer service and add insurance
as a tech in a sprint affiliate store i WOULD NOT swap you out for free because of cosmetic damage. So you are looking at paying 50 through Asurion(the insurance company)
cd85233 said:
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
Click to expand...
Click to collapse
they are full of crap lol
you cant return a phone you never purchased from a sprint store lol
Well, well see. I am going to request a return kit from them, as they said that they would do. If not, then what ever.
BTW, the phone doesn't look like its been dropped or has any cracks. The excuse, "Its been in my pocket with my keys," would fly without a hitch.
We shall see what happens.
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
thacounty said:
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
Click to expand...
Click to collapse
Yea, as I thought, I don't have that problem on my phone.
So if I understand your correctly, you bought a phone from Ebay, and added insurance to it?
Sorry about double post. I just added TEP, took it in. Told them about some errors, no lies. Just some stuff that happens with the phone. Of course I know its normal, but they didn't know that. They gave me a brand new TP, and let me keep the old battery.
hello my insurance wont pay for its repair cuz it didnt report it within 24 hours and now i have to fix it myself, i know its a joke right ?
i heard that it is safer to buy the lcd with it as well cuz u could end up breaking it.if u put New HTC HD2 HD 2 Lcd Screen Display + Touch Digitizer in ebay, u should get some results, do u think they are suitable ??
iam a complete noob when it comes to putting it together and i was thinking of just buying the touch screen but i think its gonna be hard
cheers for the help
Zoro8500 said:
hello my insurance wont pay for its repair cuz it didnt report it within 24 hours and now i have to fix it myself, i know its a joke right ?
i heard that it is safer to buy the lcd with it as well cuz u could end up breaking it.if u put New HTC HD2 HD 2 Lcd Screen Display + Touch Digitizer in ebay, u should get some results, do u think they are suitable ??
iam a complete noob when it comes to putting it together and i was thinking of just buying the touch screen but i think its gonna be hard
cheers for the help
Click to expand...
Click to collapse
How broke is it? If its just unresponsive then take it to the shop and they will send it away. If its smashed then your insurance will cover it. How do they know when it happened?
My touch screen went and I took it to Vodafone who in turn sent it to HTC and they couldn't fix it so they sent me a new phone. You are on a contract and you pay insurance. They have to help you. It's in your contract.
well the phone works and i can see everything on the screen but i cant do anything cuz touch doesnt work. my contract is with t-mobile and i went to the shop today and they said it might cost me around £120. my insurance company already rejected the claim cuz apparently they state in their terms and conditions that i had to report it within 24hours.
i wish if there is a shop where i can give them the touch screen and they can fit it for me
Zoro8500 said:
well the phone works and i can see everything on the screen but i cant do anything cuz touch doesnt work. my contract is with t-mobile and i went to the shop today and they said it might cost me around £120. my insurance company already rejected the claim cuz apparently they state in their terms and conditions that i had to report it within 24hours.
i wish if there is a shop where i can give them the touch screen and they can fit it for me
Click to expand...
Click to collapse
How long have you had the phone? Mine was a year old when I took it in. Go to another t mobile store give it to them, tell them you don't know what's wrong with it. They will take it off you and send it away. Or ring them and explain. They won't want to loose a valued customer.
Garrylufc said:
How long have you had the phone? Mine was a year old when I took it in. Go to another t mobile store give it to them, tell them you don't know what's wrong with it. They will take it off you and send it away. Or ring them and explain. They won't want to loose a valued customer.
Click to expand...
Click to collapse
it will be a year by the end of this month and my contract finishes in july. if i take it to t-mobile, they gonna see the screen is cracked and send it to repair then give me a quote for over £100 which is abit too much if iam honest
Zoro8500 said:
it will be a year by the end of this month and my contract finishes in july. if i take it to t-mobile, they gonna see the screen is cracked and send it to repair then give me a quote for over £100 which is abit too much if iam honest
Click to expand...
Click to collapse
You didn't say the screen was cracked. Surely the insurance should cover accidental damage. If it doesn't what's the point of it. I've had my Hd2 for 14 months now and still love it. Cancel the insurance and put the money towards getting the beautiful machine fixed. Don't do it yourself because I've known people who know more than me and you to fook it badly. Good luck. Ps. Get the desire hd in July
Garrylufc said:
You didn't say the screen was cracked. Surely the insurance should cover accidental damage. If it doesn't what's the point of it. I've had my Hd2 for 14 months now and still love it. Cancel the insurance and put the money towards getting the beautiful machine fixed. Don't do it yourself because I've known people who know more than me and you to fook it badly. Good luck. Ps. Get the desire hd in July
Click to expand...
Click to collapse
Have you considered calling your insurance and (while praying that you don't get put on to the same person you had last time) saying that you cracked the screen an hour ago? This 24 hour rule seems ridiculous.
But yeah, only replace digitizers if you feel confident that you know what you're doing. I've done it for about 6 different phones and iPods, and I'd say that for 3 of those I've ended up having to buy more parts I wasn't expecting to pay for just because I made a tiny mistake.
ben_duder said:
Have you considered calling your insurance and (while praying that you don't get put on to the same person you had last time) saying that you cracked the screen an hour ago? This 24 hour rule seems ridiculous.
But yeah, only replace digitizers if you feel confident that you know what you're doing. I've done it for about 6 different phones and iPods, and I'd say that for 3 of those I've ended up having to buy more parts I wasn't expecting to pay for just because I made a tiny mistake.
Click to expand...
Click to collapse
well i suppose i can ring them to say i have broken my phone and would like to claim and i just have to fill in the claim sheet and all that. surely their system will recognise that i already had a rejected claim about a month ago loooool right ??
how about i buy the digitizer and u do it for me, i'll give u a good price if u fit it and i live in london.
cheers guy for all the replies
Zoro8500 said:
well i suppose i can ring them to say i have broken my phone and would like to claim and i just have to fill in the claim sheet and all that. surely their system will recognise that i already had a rejected claim about a month ago loooool right ??
how about i buy the digitizer and u do it for me, i'll give u a good price if u fit it and i live in london.
cheers guy for all the replies
Click to expand...
Click to collapse
If you actually made a claim then yeah, I guess you're right. Haha... I don't know. I've stopped with these things recently because I've been so busy, and I hate working on things that aren't my own in case I break something. I was considering buying a cracked HD2 and fixing it up for myself a while ago but the soldering put me off, it's all just a bit too fiddly.
So I just cracked my phone's screen today (stupidest way.. I've never damaged a phone ever, I baby them) and trust me, it hurt ME. Anyway.
I have insurance on the phone (girlfriend put it on when we started the contract) anyway, I have heard HORRIBLE things about Asurion replacements (bad refurbs, usually either dirty, scratched up or stop working within a couple of weeks) and I really don't want to be on that boat.
On the other hand I could just have the digitizer replaced (since the actual LCD and the phone works superb) but I have two problems with this:
A. I don't know how to repair it myself, never dealt in repairing hardware.
B. I can't seem to find a place around me that fixes anything but stupid iPhones.
What would you guys do?
Oh, here's a picture if you want to share the pain...
EDIT:
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
They sent me a new one when I cracked my og evo screen
Sent from my PG86100 using Tapatalk
I have heard people slamming new phones as well. Have u taken it in to a repair shop (sprint) and asked if they can just repair it? Look on Craigslist people advertise repairs on it all the time
I would have it replaced if u can't work on it urself. They usually sell screens and digitizers on eBay. I would suggest buy both since they are glued together. It's just easier to replace.
Sent from my PG86100 using XDA App
Go into a Sprint repair store and show it to them. If they have a cool repair tech he may fix it for you for free. When my camera cover glass cracked they fixed that for free, but it depends on the store. Some are helpful and some follow company policy strictly. There is a post here that walks you through replacing the screen if you want to try it yourself and have the tools. You also have to weigh the costs. Are a screen and digitizer cheaper than the $100 deductible on Asurion. Since the 3D is still a new phone chances are you will get a new one from Asurion. Also, are you rooted with revolutionary?? Which is a much better root than the HTC method. If you are, any new phone will come with the new bootloader which means you will only be able to use HTC's method of rooting.
just 2 weeks ago we needed to replace a lost og evo on my account, we got a brand new one, unopened box. with that phone as old as it is I would think you would get a new one with a 3D
edit: i didnt read the above post,, good point, i wouldn't want to get stuck with the 1.500 hboot you cant use the revolutionary on
If you are happy with the device have it repaired.
As another posted stated check ahead of time. Some devices have the LCD glued to the touchscreen/glass aka digitizer/glass. Manufacturers do this to help prevent dust from collecting on the LCD over time.
I have not taken apart a 3D yet so i cant confirm that as of yet.
Feel free to PM me for more info. I cant officaily offer to help you fix it, board rules. wink wink nod nod special handshake. but if i can help i will.
We are not even supposed to touch 3d's yet , the crack looks to take up less then an inch of screen they should replace it for you , there no I referbs yet anyway .
My store has swapped out front panels for free even without insurance, given we have the parts phone to strip , since we can make a ticket for 3d's yet
If you don't have an Evo3d well ...
Call a sprint service and repair store, ask to speak to a tech there, and tell the truth as far as what happened and the size of the crack. If it's around an inch or less they should cover it. If it's a bigger crack if you make a good impression on the tech they may cover it anyways and replace the whole panel at no charge if you have TEP.
I would call or email Htc about it... Maybe they do it for you even if u have to pay... I would pay to get it fix.. just to keep my original device!!!
Sent from my PG86100 using Tapatalk
I have actually had nothing but good experiences with Asurion. On my OG EVO I had to have it replaced and they sent me a refurb. The refurb had a small indention in the screen. I called them and they have to by policy run some tests. The tests are for technical problems, but they still ran through them even though my issue was cosmetic. After my dent was still there after rebooting the phone lol they sent me a brand new one. They always send the phones out next day shipping and as long as they have them in stock you will get yours the next day.
I would, like others have suggested, take it into a Sprint repair center and see if they will fix it. Then basically it's research on just how hard or easy it will be to replace it yourself. If it cost more than $100 or you feel completely overwhelmed, I would get the replacement through Asurion. Just remember, they have certain stickers and ways to tell if you have opened your phone up and it will void your 1 year warranty should something happen.
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Racer Of All said:
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Click to expand...
Click to collapse
It might not be a corporate repair store
Sent from my Nexus S 4G using xda premium
My store does , but like I said you can't open up 3d's yet so its more like a favor insured or not
If you don't have an Evo3d well you don't have an Evo3d
The store I went to was an official Sprint one. I did a bunch of calling to all the repair stores around me, all of them told me they wont touch it if it's physically damaged (I threw in that was less than an inch).
I DID get a guy that at least asked if it was one crack and I told him it was a main one and was spider webbed out, he told me that the tech would look at it, so I"m going over now and see what happens. I'll keep everyone posted. I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Racer Of All said:
I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Click to expand...
Click to collapse
Well it looks pretty bad
Sent from my Nexus S 4G using xda premium
Id bet you get a new one since the phone is so new.
I have a policy with ensquared. I've never turned in a claim but they say that they will use new phones more often than not. Not sure if asurion works the same way.
Sent from my PG86100 using XDA App
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
Why are you calling asurion. You can go to their website, file a claim, and be done in about 2 minutes. No dealing with assholes and your new phone will arrive in a couple of days.
Because when I tried to do that it told me that "more information was needed" and to call in.
Going into Sprint in an hour or so.
Hi, my screen is unresponsive in about a centimeter thick line going vertical on the left side of my screen. I've downloaded an app called "Touch Test" and it just shows that whole area not able to be recognized when touched and it skips to the left or right. I've tried the "PDS fix" and no luck there.
I've been running CM7 for a while now and this is the first time this is happening today. I haven't installed any applications at all today either.
So I have two questions:
1) Does anyone know of a fix for this instead of getting a new device?
2) If I have to get a new screen or device, is there a way to "relock" or hide evidence of me unlocking the bootloader?
You're screen is toast. No way around it. You can send it into moto and it should be under warranty, if you are the original purchaser and can prove it with receipts blahblahblah.
It has nothing to do with unlocking it. The digitizer died. It's like taking your car to the dealer and them saying your transmission went out because of an intake modification. There are laws in place for this type.of thing, not sure it applies to phones or.electronics but with proper legal counsel you can show cases for cars that apply to this situation...but I digress
If you read the disclaimer closely of the unlock it says "may void warranty", which means if they can prove the unlocking the phone caused the fault it's voided. Ie before sending back to moto RSD to factory or fruitcake it. This way they have no way to blame a software mod that caused the issue. On the flip side, you're dealing with big corp, so it could get hairy if they try to charge you and you refuse to pay. You could always try to fight it and request proof of why it caused the hardware failure via software. In the end, it's cheaper to pay the $125 out of warranty claim with moto then to get a lawyer. blah blah im playing both sides, but the only way to find out is to send it off to moto.
Also if you have att insurance this ois 100% covered even unlocked, I know from personal experience. The only thing that sucks there is dealing with the att cs reps for 2 hours. Again, flash back to stock and don't mention the unlocking. If you know how to deal with tech support properly this will be a simple task to get an expedited warranty claim.
Also, if you search the forums for it, this has been over and over a hundred times incase you feel I am misinforming you.
Good luck dude!
sent from muh googlabox
Look for and try the pds. Fix
Sent from my MB860 using Tapatalk
Im guessing u skimmed the OP, derp
sent from muh googlabox
malfuncion said:
You're screen is toast. No way around it. You can send it into moto and it should be under warranty, if you are the original purchaser and can prove it with receipts blahblahblah.
It has nothing to do with unlocking it. The digitizer died. It's like taking your car to the dealer and them saying your transmission went out because of an intake modification. There are laws in place for this type.of thing, not sure it applies to phones or.electronics but with proper legal counsel you can show cases for cars that apply to this situation...but I digress
If you read the disclaimer closely of the unlock it says "may void warranty", which means if they can prove the unlocking the phone caused the fault it's voided. Ie before sending back to moto RSD to factory or fruitcake it. This way they have no way to blame a software mod that caused the issue. On the flip side, you're dealing with big corp, so it could get hairy if they try to charge you and you refuse to pay. You could always try to fight it and request proof of why it caused the hardware failure via software. In the end, it's cheaper to pay the $125 out of warranty claim with moto then to get a lawyer. blah blah im playing both sides, but the only way to find out is to send it off to moto.
Also if you have att insurance this ois 100% covered even unlocked, I know from personal experience. The only thing that sucks there is dealing with the att cs reps for 2 hours. Again, flash back to stock and don't mention the unlocking. If you know how to deal with tech support properly this will be a simple task to get an expedited warranty claim.
Also, if you search the forums for it, this has been over and over a hundred times incase you feel I am misinforming you.
Good luck dude!
sent from muh googlabox
Click to expand...
Click to collapse
Bummer, but thank you for your response.
Another quick question, It's not a huge issue to me right now, I feel like I can live with it for another month maybe. I bought my phone in April I think, is it still possible to buy insurance on it this late? Like if I got the insurance, then waited another month after getting the insurance, tell them theres something messed up so they don't think that I was just trying to get a cheap fix. (which I am haha)
Because I'm thinking if I got the insurance (which I wanted to get initially but for whatever reason I didn't), it would be cheaper to give to AT&T rather than motorola.
malfuncion said:
Im guessing u skimmed the OP, derp
sent from muh googlabox
Click to expand...
Click to collapse
You are correct......damn kid making me split my time lol..
Sorry op.
Sent from my MB860 using Tapatalk
Same here, New interests in the mail.. Voice control Sucks... derp ..
Sent from my CM860
_Dennis_ said:
You are correct......damn kid making me split my time lol..
Sorry op.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
I definitely feel ya there. I was making dinner for the kiddo when I was responding. Took me twice as long as it should have
M.k.s said:
Bummer, but thank you for your response.
Another quick question, It's not a huge issue to me right now, I feel like I can live with it for another month maybe. I bought my phone in April I think, is it still possible to buy insurance on it this late? Like if I got the insurance, then waited another month after getting the insurance, tell them theres something messed up so they don't think that I was just trying to get a cheap fix. (which I am haha)
Because I'm thinking if I got the insurance (which I wanted to get initially but for whatever reason I didn't), it would be cheaper to give to AT&T rather than motorola.
Click to expand...
Click to collapse
I am not sure you can put insurance on a device that is over the 30 day limit. However it may be 60, eitherway you are screwed. It wouldnt hurt to call them and ask though. The insurance is like 5 or 7 bucks a month and in this case we didnt have to pay anythign out of pocket. Also, you may try a 3rd party insurance company like square trade, but that may or may not work.
When my g/f's did it, we just called AT&T and after troubleshooting, wiping, troubleshooting some more, wiping again, they gave up and sent us a phone next day'd.
The funny thing was explaining to the CS Rep how we can't login to motoblur since the keyboard's A/S/W/Q/E/1/2 keys didnt really work, and of course my g/f's email is her name [email protected]. At that point she flipped out on the AT&T person for taking us from a semi working phone, at least could answer calls and such to a total biffed phone stuck at the motoblur login. Another crappy thing about the whole ordeal, she started the conversation on a tuesday night at 1730 with CS Rep, that one lasted til 1830. At 1830, the CS Rep wanted to elevate to tier 2 "android specialist" (i laugh everytime I hear that), which was "busy" and didnt call back until 2200. That conversation lasted until 2230, when he finally gave up.
At the end of the whole thing, the phone was overnighted AND we got a $60 credit on our account for them totally biffin it up. Thanks tier 2 support! lulz.
In that case I might actually try to go that route haha. If not, I might as well pay to get it fixed if that's all I can do. I love my atrix and don't want to move on just yet.
Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
post this in the Howard Forums, you will get more responses there.
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
andy55 said:
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
Click to expand...
Click to collapse
Was so dumbfounded when they quoted the repair price
Lol that's not the price for the mainboard, that's the price of the phone when it was released a YEAR AGO
yo2boy said:
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
Click to expand...
Click to collapse
Wind doesn't repair them, they give them to a repair company.
rbaruch said:
Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
Click to expand...
Click to collapse
Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
meh_beh said:
Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
Click to expand...
Click to collapse
How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
I have the same phone. What happened to the phone for it being sent in for repairs?
jgoedhard said:
I have the same phone. What happened to the phone for it being sent in for repairs?
Click to expand...
Click to collapse
Headphone jack didn't work properly.
rbaruch said:
How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
Click to expand...
Click to collapse
I am getting the run around big time.
At the store I was told "we are just the middle man" call customer service and ask for retention.
I call, the person who answers, as we have come to expect from Wind does not speak English very well and
also has absolutely no idea what anything is. They have no business working in customer service.
I asked to speak to retention I am told oh sorry I can not transfer you to retention unless you are going to cancel your
service. I asked to speak to supervisor and I was hung up on 3 times, never got a supervisor on the line.
I absolutely officially HATE HATE HATE Wind mobile.
I went to a different Wind store to ask them to call for me and I am told oh
you have to go to the warranty store you went to and they can help you, even though the person at the warranty store told me "we are just the middle man" so again worthless Wind employees. I am just very frustrated and pissed off.
I didn't pay the $25 fee because I said no, 3 weeks and it isn't fixed and you think I am gonna pay, nope.
So it was waved.
My next and last step is to speak to the store again and have them call (as I wait) who ever needs to be called so I can file a complaint.
I know I didn't break my phone and I am not gonna be stuck with a tab for it.
Go make friends at a corporate service store.. My guys in oshawa mall have been great!
e-Sex.. All of the carpral none of the tunnel