[Q] Help Required Phone playing up - HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting

I have had problems with my HTC HD2 for a couple of weeks with things like the home button not working, the screen going to landscape all the time even without turning it side on, when I am making calls the speaker turns it self on and goes into landscape too. I have upgrade the o2 rom from HTC to 1.72.206.3 (86372) WWE and that fixed the problem for 2 days now its returned to doing whatever it likes. Please help as I love the phone but its driving me mad.

'stuck in car kit mode', , , hardware fault, the usb port is shot, save yourself weeks of trying to fix it and just send it for repair.
http://forum.xda-developers.com/showthread.php?t=619859
on the plus side, o2 replaced my screen too, and its much better than the screen it shipped with.

Would it worth doing a hardware reset 1st before sending it back?

only from the point of view of not sending them your contacts and data, , they will flash the latest rom anyway.
The big danger is if you have hspl installed, in which case you MUST remove it, else they will refuse to fix it.
Oh and if you have unlocked the network, you will need to get a new unlock code, cos the IMEI will change when they change the mo. board, and it will be locked again.

Great thanks will get it sorted out this weekend then. HTC said they would look at it to. Which is the best option. I dont know what hspl is so I dont think I have it on the phone

ahh well you would know if you had hspl'd.
O2 were fine for me, gave me a freepost address to use, and i got it back 6 days after posting.

Related

Disappearing radio?

has anyone come across the problem that when you move to say 3g from gsm or back or you loose signal as your in a bad signal area and then get it back, the phone actually looses the radio says "operation failed" and relocks on to the signal?
mine will sometimes loose the signal need restarting and on the boot screen will show NOGSM when its clearly installed as it worked 20seconds ago. i have tried many types of radio rangeing from 1.07 to 1.41 and all their varients. i am at a loss why my phone just looses it and then forgets it has actually lost it untill i try to make a call or send an sms. no calls or sms's can be received by me whilst the phones done this and it does it a hell of a lot.
sometimes it also just looses the radio half way through a call or data call.
anyone got any ideas?
i have a m3100
IPL 1.04
bootloader 2.10oli
and the XDA live OS installed. however it does it on any OS i have tried so far. and thats alot of them.
Same for me.
Same problem for me.
Often I get the message "operation failed" or "the phone is not ready, wait 15 seconds and try again". Thought it was a problem with the new 1.38 radio, but it seems to be something different.
i also get all those error msg's. i have no idea how to fix it either and no 1 here seems to have a clue either :-(
i Had the same problem with mine it due to hardware i guess. Your phone might have fell down or something then this kind of problem starts I fixed mine by opening my phone up and fixed the arial part properly
torrentulla
is there a guide you follow for that or can you give me any tips to do it myself?
thanks
Smith2001 said:
torrentulla
is there a guide you follow for that or can you give me any tips to do it myself?
thanks
Click to expand...
Click to collapse
I fixed my phone almost the same way as Torrentulla did. I'm my case it seems that something was damaged when I dropped my phone a few weeks back. I discovered that when I pushed at a spot right below the flashlight that the radio kept coming up all the time.
These are the steps I took to repair:
Remove all 4 screws (very small torx) at the back of your hermes
Remove back
Put a little piece of paper on the "pressure" spot
Put your phone back together
Turn it on and enjoy!
I hope you'll manage to fix yours aswell!
Phone sometimes shows No GSM, fails to ring
Hey guys, I posted this in the dead hermes thread, but decided to post it here as it's not really bricked. I think it may be a faulty component or something.
My phone was working fine this morning, then in the afternoon I noticed I would have to try to make a call 3 or 4 times before it would go through, it kept on giving me the error (Can't connect, or something along those lines).
Then, I checked my voicemail and found that I had 10 messages from people who had been trying to get in touch with me, but my phone hadn't been ringing.
The kicker came when I soft reset my phone and all of a sudden No GSM popped up! I soft reset it again, and it was gone, and worked fine for a couple of hours. Now its back to not ringing again.
I flashed radio 1.41.00.10 about a week ago, and have been running fine with no problems since. I haven't flashed any rom's in the past week, and this problem just started yesterday. No new software has been installed (except Pimp my black v0.1).
I don't know a lot about the radio, but I didn't think it could become corrupted during regular use, I thought you could only mess it up when you were flashing the phone. I wonder if there is something wrong with the radio? Could the hardware be faulty? This phone is about 8 months old and hasn't had any problems up to this date.
I'm going to flash radio 1.40.10.0 again and see if that makes a difference, but I'd like to know if anyone has any ideas as to what could be causing this.
Sorry this post was so long,
Thanks
-Kai
it seems i don't have a pressure point on mine as the radio is working as and when it likes. which is not alot
gotta sort it out somehow, will take it apart and see if theres anything obvious.
I have the same problem too, phone sometimes shows NO GSM on startup and sometimes it works. Here's where I posted : http://forum.xda-developers.com/showthread.php?t=306073
Now its not even showing NO GSM it just says: NONE, NONE
Also, I noticed that it will only last about 6 hours on a full charge before the battery is absolutely dead.
I'm beginning to think that it may be my radio 1.41.00.10
It seems strange that all of these people are suddenly having this problem now.
Whats the warranty like on these devices? Is it a 1 years parts and defects warranty? Or is it some ****ty 90 day warranty?
As it is my phone is a piece of garbage, not worth using at all, I am very disapointed in it.
It's a hardware problem.
Hi guys,
I'm experiencing the same problems since two months and I've been struggling with all kind of OS, ROM, RADIO and bootloader, without even gettin close to solve them.
My phone randomly loads the RADIO (otherwise I get the "No Gsm" message), even when loaded, the connection is not suitable and my phone is often unreachable on the net. The battery life is very short because the phone always looses the signal and then seraches till he find it, before loosing it again.
So I disassembled my phone and did a lot of testing with hardware connections. I have found that the motherboard connection with the flash/scroll module isn't stable at all. You can easily move it and find that this affects the phone ability to load the RADIO. It seem strange but it's true. I can't solve the problem and I'm very upset with HTC because of their hardware components lack of quality. I would like to try to change the module to but I can't find a place where i can buy HTC hardware parts.
So I'm going to change my pda, I'll never buy HTC anymore.
Any help?
Has anyone figured out the problem? If it is hardware, what "pressure" spot is it? I tried, but wondered if I'm not in the right place.
In my case it was a spot right below the flash/scroll-part. As said earlier, i put a piece of paper on the spot and reassembled the phone. It still works excellent after a week!
My dopod can't connect to the mobile network as well, but only with the 3 network. It seems fine when being connected to an Optus network. Have you guys tried using a different network simcard?
I'm not sure if mine is a physical problem but maybe a setting which i need to configure so i can connect to a 3 network. Help anyone?
ROM version : Pro BLACK 3.0
ROM date : 01/04/07
Radio version : 1.41.00.10
mine also works just under the flash with the cover off, but if i hold it too hard then the screen goes all white and doesn't work, until i can get the case off its a hit and miss game at the moment.
thanks very much for the tips and help
Dan
Larrys said:
.....
So I'm going to change my pda, I'll never buy HTC anymore.
Click to expand...
Click to collapse
I cannot agree with this more.
I am sick to death of this phone. I had one of the first in the country for normal sales and spent weeks arguing with HTC who flatly denied the screen alignment issue. EVENTUALLY I got them to fix this after referencing posts in this forum.
I continued to suffer the "coma" software issue - why is it so F*((&&^ dificult for a device to wake up when its auto-sleeped?
And finaly, to top it off, I have been suffering this problem. I cannot express how mad I am. Did I buy a cheap phone? NO. I have had nothing but problems with this phone and will NOT buy another HTC.
Oh and if anyone knows how to repair a failed Radio upgrade, please help me! I don't have any choice but to use it until the IMate Ultimates come out.
Due to seeing this radio problem I thought I would try downgrading the radio from 1.4.summint or other (the latest) to a slightly older version. This was of course before I saw this thread. During the downgrade the installer stopped at 15%. Now no matter what I do it sits at the IPL/SPL screen (3 colour bars+white). I have done the obvious i.e. follow the installers error procedure (remove the battery).
Device: HERM200
IPL-1.04
SPL-2.10.Olipro
Please help me be able to use this for another month or two at most - i hope!
Thanks guys
update:
OK Guys
thanks to this thread: http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick
I now have it trying to boot the o/s. I get the message "No GSM" on the boot screen but when it boots up it asks me for my pin number and freezes. I guess its locking up because it has no "phone" part? According to the instructions in the other thread I am supposed to flash it again but I can't as the phone locks on boot.....
Any ideas?
*FINALY* got it back into pre-flash feck up situation. Sadly, this still leaves me with the hardware problem. HTC can go poke themselves until the cows come home. Im taking my money somewhere else.

SPV WM6 white screen?

i installed the XDA Windows mobile 6 about 3-4 months ago on my SPV M3100,
everything worked fine untill just lately it started displaying just a plain white screen, not bricked because if i rapped on the power button a few times it would display everything normally?
problem is it has started doing it more and more often untill lately it decided to completely go white - i found out the phone still works just a blank screen? also some of the mounted buttons stopped working at times and would work othertimes?
ive fully charged it, turned it on and plugged it into my pc but im not sure what to do?
is it something to do with XDA, maybe some kind of virus or should i literally re-install the orange windows mobile 5 and send it back?
any help would be great! - im in a bit of a pickle here
thanks -Edd
wm6 spv m3100 white screen
hi there
if anyone is following this thread, i too upgraded first to 4.01 as good as gold, then to 4.30, Schaps ROM's. all fine but then the white screens started in 4.3, in the end about 10-14 days i had to remove the battery to boot the unit, and only thrn with PSU/USB plugged in, so power issue?
anyway i pushed thorugh to 4.31 alls currently well, keep you posted
cheers in all others senses great work all round
cheers pete
Yep, I've got this issue with my HTC Hermes but it only manifested itself after the upgrade to WM6?!
Can you ALL please tell us what bootloader you are running?
I followed the online instructions for getting Schaps WM6 ROM on board for my SPV. I shall dig them out.
mrvanx said:
Can you ALL please tell us what bootloader you are running?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=352857
Hi Folks
My Hermes/Tytn is an Orange M3100. Recently it has begun dropping calls, or rather, ignoring them. The caller could hear a ringing tone but the phone wouldn't switch on, show me an incomming call or anything. A short while later, usually after I'd switched it on (I mean, the screen, "off" is that it's on standby) I'd get the notification of a missed call. More often than not it would come through after I had made a call.
This reached a "point" on the weekend where I missed about 17 calls from the Agency to get work for me as I was the only one available
So. I upgraded as reccomended on here. Up to HardSPL 2.10, Radio version 1.41 and then upgraded to Schaps 4.22 WM6 Rom.
Now, I made sure that ActiveSync has connected and synchronised, and all my contacts and PIM info is in Outlook. However, A/S won't transmit the information to the PDA, even though it tells me it's synchronising.
The only way I have managed to get my PIM data/address book back onto the PDA was by running a custom SPB backup file to restore the calender, sms and phonebook.
This is where the fun starts. My PIM and Tasks then go "read only" merely by having a warning telling me I have no memory and to go and close other programs down. But there isn't anything else running!
Fine. Right. Ok. Obviously I've done something wrong. I did a hard reset this evening. It wiped all the data internally and reset it. I changed the details to match the username that was already stored in A/S and plugged it in.
It tells me "Connecting" and the green thing swirls around but doesn't actually do anything.
I have heard mention of the MTTY software, so I've got that here. But it won't allow me to connect on USB, only Com1, 2 or 3.
So I've a pretty useless phone at the moment. It's got none of my files on there, the satnav is rendered useless merely because I can't install the sod and all the other problems to go with it.
Short of screaming abuse at it and throwing it across the room I'm a bit stuffed. And I can't spend anymore time on it as I've got to be getting up for work at 4am (only finished tonight at 8pm ) for another full day
I've read the wiki, I've gone through the pages and pages and, er, pages of posts but I'm hitting a brick wall somewhere. I'm not as bright as you guys, but I get by.
TIA. Elwyn
Click to expand...
Click to collapse
The device is no longer worthwhile for me and have spoken to Mike Channon over it. If you can change that or help me change it I would be grateful
Mikechannon is the main man when it comes to the hardware side of things, if it was an early bootloader issue (related to bad NAND blocks) then thats what i was questioning your SPL version about.
If mike is confident it is the hardware problem then id take his word for it, the guy rocks
/me has to get his mikechannon ass kissing back into shape again hehe.
mrvanx said:
Mikechannon is the main man when it comes to the hardware side of things, if it was an early bootloader issue (related to bad NAND blocks) then thats what i was questioning your SPL version about.
If mike is confident it is the hardware problem then id take his word for it, the guy rocks
/me has to get his mikechannon ass kissing back into shape again hehe.
Click to expand...
Click to collapse
Not entirely sure what it is yet. If WM6 wrote to the 'wrong' part of the memory, would reflashing back to WM5 fix this?! Is there a way of repairing NAND issues?
MrVanx, I looked in the original thread that I posted in about this issue and followed you're link. Not sure whether I did or didn't at the time, but I can see there are instructions for downgrading the ROM from 6 to 5. However I am now in the situation that I can't use the USB cable as it causes it to white screen, but probably could if I did it via memory card....
white screen continued
hi there
sorry about lack of info i installed olipro 1.4 as per the instructions at the wiki i think. mine doesnt boot white, it turns white/fades to white when in use, or more commoinly i will press off after use, then later turn the unit on, and it will come white. first few times it si normal after 2nd on/off, then it stops completly requiring a hard boot, then that stops and it requires a battery off, then that stops. however it always seems to repsond when power connected, even if 100% charged or just off.
it feels to me like a power issue, still there in 4.31, wasnt there in 4.01, going back now to see if its hardware.
i will give as much info as you guys need, i got my phone from orange in may 2007
pete
white screen update
hello again
still on 4.31 activesync isnt playing at teh moment but anyway.
on the screen thing, if i leave the unit standby itself and then power back on it seems fine, so far 3 hours of good, no white screens.
thanks pete
hi there i face this problem with my imate jasjam sorry to tell you that but this problem is a hardware problem you be confirm that it hardware by push by your 2 fingers below the screen and above the keys like you catch"hold" something bush the power key again the white screen will be disappear .sorry if you don't understand me because of my English.
Hi everybody.
Anybody solved problem with white screen?
I have the same truble as EddTQ - White blank screen & also some of the mounted buttons stopped working rarely 2 week before white blank.
same problem here.
Maybe a radio problem?
Folks,
The problem you are describing sounds like the flex connector.
http://forum.xda-developers.com/showthread.php?t=321163&highlight=white+screen
This thread should give you some details. I had the same problem but phoned Orange who sent me out a new one in 9 hours!
exactly
What happes is exactly the problem explained by alkizmo ...
thanks.

WM6 Upgrade on my hermes.. call delay problems..

Hi there all,
<rant>
So I finally got around to flashing WM6 onto my hermes... to give you a bit of background; I had completely stopped using my hermes and had gone back to my ancient (in tech terms) Nokia 6230i after WM5 had become perishingly slow. It had become so much of a pain to connect to my parrot handsfree that I had stopped using that too... (£114 wasted). Also on every phone call there was at least a three ring delay from someone calling me, to my phone realising it should be ringing... not impressed.
So I thought that a flash to a WM6 rom might help, after having a look around for a little while, I went for Schaps 4.31, initially, its a massive improvement, the phone is quick and responsive, and generally runs much quicker, plus there are lots of nice little things like HTC home...
However the delayed phone ringing still seems to be an issue... when I am in the middle of using the phone or if the phone is out of standby and I receive a phone call, it seems to react much quicker than WM5 ever did, almost instantly realising that it should be ringing, much better. However, if the device has gone into standby, then it will completely ignore that there is an incoming call... It simply does not ring... I have just tried 3 or 4 times and my phone hasn't rung once, after I have hung up on my home phone I have been bringing the device out of standby to see if it has registered the call at all, as soon as I turn the device on there is a missed call on it...
This is so intensely irritating! As I am sure you can appreiciate! At least with WM5 there would be a wait of 3-4 rings beofre it brought itself out of standby and then it would ring, but with WM6, nothing! Surely I can't be the only one experiencing this? I can't even say that this might be just my hermes, as I had it replaced by vodafone about 2 months ago...
Sadly... I will be reverting back to my Nokia after I have written this, at least it is able to send/ receive calls without falling over... I cannot belive that I have a piece of hardware sitting on my desk that is, after all the bells and whistles, supposed to be a phone, and doesn't work as one!!! If an old Nokia can manage it why cant my hermes? At this moment there is a hermes selling on ebay of £139, I am very tempted....
Annoyingly my friends iPhone seems to do all the phone functions flawlessly along with lots of lovely web and data integration... It is still apple though..
Does anyone have any suggestions to improve my woes?
Sorry for the massive <\rant>
trinityj5
Update...
About half an hour ago I completed a radio ROM update to 1.56.70.11, I thought that updating the radio stack might go some way to solving my delayed call issues.
Well it hasn't helped at all. The acquisition of signal, and the strength of that signal seems improved, but if my device is in standby then it simply doesn't wake up if there is a call coming in. This effectively renders my tytn totally useless...
Does anyone have any ideas on what might be causing this? I am sure I can't be the only person experiencing this...?
For reference my phone is now running:
Rom: Schaps 4.31 LITE
Radio: 1.56.70.11
Any help would be hugely appreciated...
Trinityj5.
You could try updating the os to fix the standby problem... Schaps 4.31 LITE is fairly old now, If I was you I'd try a wm6.1... They're fairly stable now and are pretty quick too. You could also try to update the .net framework on your PDA to 3.5 but this may require you to do some registry tweaking. Easier to find a cooked os with .net 3.5 already cooked in.
I've always had my phone wake up when a call comes in - even in standby so not sure why yours doesn't. Could be a setting you or your network have imposed.
Make sure you've Hard SPLed your phone before flashing though...
Cheers...
Thanks for your reply ultramag, I think I did at some point have a 6.1 ROM on my hermes, and I don't think it made any difference to the call delay issues. I will flash one again tonight and then report back...
Which 6.1 rom would you recommend?
Why would updating the .net help with incoming call issues?
Cheers.
For the wm6.1 roms I prefer the PDAViet roms and PDACorner roms. Other roms are good too but I like these ones best...
I don't know if updating the .net framework on your phone will speed it up but it does seem to speed up windows. I may be wrong, but if you can speed up the time it takes windows to register the call then wouldn't it speed up the time it rings?
I believe you can change the call forwarding time up to 30 secs if the network only gives you 5 or 10. Its in settings>personal>phone>services>call forwarding.
Hope this helps...
Cheers...
Will upgrade to WM6 lock phone again?
Greetings to All and Thank God For this Forum
I successfully unlocked my Cingular 8525 >year ago. I am still running WM5. I would like to use a micro sd card greater than the 2Gb now installed and believe that is possible with WM6 OS. I'm concerned that I not lock my phone if I upgrade with AT&T's download of WM6. TIA-
docwollf, not sure posting in here will get you very far, try posting in the main forum...
ultramag69, thanks for your suggestion about the PDAviet and PDA corner roms, I tried both, and still my phone doesn't want to work.... Do you think that flashing an "official" rom might help? There has been some mention on here that if your phone starts to become unstable then flashing an official ROM may help, do you think it might help me?
Does anyone have any idea at all why my phone might not ring when it's in standby? Its starting to become intensely annoying to be honest....
Trinityj5.
Try flashing the official rom first, then flash your phone with hardspl, then try the new rom. That may work, but it almost sounds like you have a hardware issue.
Thanks for your reply backspacepc,
When I said to install an official ROM, I meant one like the at&t one or the dopod aisa one, I don't have a WM6 ROM for vodafone, they never released one... would going back to the Voda WM5, then hard spl, then a WM6 ROM help do you think?
I am thinking the same as you about hardware... is there a firmware upgrade at all? I have tried over 10 different ROM's now, some WM6 some WM6.1, still no improvement on the ring delay....
If I hadn't have voided the warranty by flashing etc, I would be sending it back....
Any help is hugely appreciated, as you can probably tell, getting quite exasperated with it now...
Trinityj5.
If you downgrade the SPL back to stock and the original os back to stock then you can take it back under warranty. There are instructions in the wiki on how to do this. I believe you may ALREADY have Hard SPL on your Hermes (to check go to bootloader - hold power, OK button above flywheel and reset with stylus, hold in untilyou get to the tri-colour screen. If your SPL is 2.10 olipro, its Hard SPLed) which means you're gonna have to downgrade the SPL. Unless you supercid your Hermes.
You can find the downgrade instructions, I believe, in mr Vanx's tutorials...
Cheers...
Thanks for your reply ultramag,
I do indeed already have Hard SPL on my hermes, I put it there...
I have been looking at downgrading back to stock and then seeing if I can get it replaced, I find it unlikely that voda will even consider it to be honest... HTC might though...
Is there a hardware upgrade that I can try out at all?
Cheers,
Trinityj5
If you open it then you will DEFINATELY void warranty... If you still are within the warranty period its better to send in for repairs than to fiddle yourself.
There are manuals floating around (HTC service manual) that tells you how to take apart and put your Hermes back together, just do a search. Or if you want try Mike Channon's webpage, found at the bottom of his posts. However, if you still have warranty, thats the best way to go...
Cheers...
Sorry! I didn't mean hardware upgrade, I meant firmware....
Are there any firmware upgrades around? It strikes me that the phone doesn't know how to handle a call when it is coming in, so it just ignores it... A firmware issue?
Cheers, sorry again for the mix up!
tj5
1st thing I'd do is to check all my settings. Both phone and volume. Maybe, if you back up and restore the same settings, you've backed it up for silent or vibrate only.
I know that when a call comes through that its slower to wake up from standby when it also has to access the sd card for an MP3 ringtone....
Check out, with Schapps advanced config, how long it takes the battery & AC to resume from timeout. I set mine to about 10 secs.
Also, you should check how much time it takes before call forwarding kicks in. Go to settings>personal>Phone>services>call forwarding. You can set it to a maximum of 30 secs.
These may or may not help, I'm just throwing ideas out.
Hope they help...
Well I didn't back up my settings, it was a brand new phone when I started so I didn't have any settings to restore.
I have mine set to 10 secs too...
My call forwarding is also set to 30 secs...
Thanks for all your suggestions, I think I might downgrade everything back to stock and see what happens from there...
I'm still wondering what exactly is going wrong in my device... It must be some kind of programming setting that has been set wrong... utterly bizzare... can anyone offer any advice to this end?
tj5

HTC Hero Bottom Of Screen Not Responding

my girlfriends heros touch screen has stoped responding for instance if i press menu i can press scenes but while im in scenes and select a new one i cant press done i have to use the scroll ball... anyone had anything like this??
any help greatly appreciated
thanks
It happened to mine, the only thing you can do is send it back. It sucks but the screen is faulty.
Send her round with it........... I'll see if I can help
Seriously though, buggered screen I'm afraid..
Had the same problem. Sent it in for a repair and got it back in 10 days.
I've got the same problem!!! I used to say that it was the best phone I've ever used but my mind is changed! :S
Same problem here. I can type with the top and middle of the screen, but the bottom is less responsive/sometimes non-responsive, and backspace doesn't work. Dave Hagenaars: Did you have to pay for the repair?
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
liam08 said:
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
Click to expand...
Click to collapse
same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
My touchscreen works fine when holding it upright, but when the phone is laying down it gets really unresponsive. Anyone else having this issue?
Since it works sometimes, I'm guessing it must be software issue...
Hey,
Sometimes my HTC Hero acts weird.
Sense starts to jump between 2 screens (as if I'm constantly giving it input) when I'm doing nothing.
Also sometimes a press anywhere on the screen makes the phone think I'm pressing something at the bottom.
And last but not least, sometimes when I try to type something I lose the function of both the bottom left and right part of the screen, meaning I can't use backspace, the L, P, A and other various keys that reside there.
Does anyone also have these problems?
Is this hardware related or can I hope that this problem is solved with the 2.0/2.1 update?
Mine does the same
It happens to me as well, and i bought it abroad so no repair for me
Also - mine does the CRAZIEST thing - i can move the screen without touching it!! This is crazy - i just hover the finger above it and i can move the desktop left to right ("feature" only available when teh screen starts to jerk around)
I have no idea what to do - it drives me crazy - all my presses are wrong, and some dont work at all!!
I have figured a "way" to make it normal for a while, i just press the end key to close the screen and then turn it on again and it kinda, kinda, works again.
anybody there knows whats is the fault? if its software or hardware?, anyway i sent mine for repair and still waiting.
It's a hardware issue, no doubt. I have experienced all the issues described in the last 3-4 posts. Will have to send it in for repair after christmas - but I'll probably have to get back to the original firmware first.
percypogi said:
same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
Click to expand...
Click to collapse
Got it from phones4u mate. Took it in.
if you have a screen protector sticker try changing it, I did so and did make real difference
msehome said:
if you have a screen protector sticker try changing it, I did so and did make real difference
Click to expand...
Click to collapse
well i took off the screen protector, and still pretty the same issue. anyway but now atleast it's under repair. so waiting for the phone i hope to get it before xmas.
I have a dead spot around the O and L key when typing messages in the landscape position.
Should I back-up my phone and remove all private data when getting it repaired?
had a sticker - same thing
i removed mine as well - and same thing.
talked to HTC - but they dont have a repair place in Israel - so i will have to send it abroad to the UK maybe for repair.
I still dont understand - if this is a hardware issue - how does it fix it for a short while when i press the "end" key, and re-open the phone.
if the hardware was defective it should always happen and wont be "fixed" for a short while.
Same problem, dont believe it is hardware
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
Gdoll said:
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
Click to expand...
Click to collapse
I have a similiar problem on my Hero. Did you find a solution to it?
What's weird is that it isn't constant. It comes and goes.
But when flashing the cya mod with 2.1 my phone was stuck on the enter sim card code screen.. Could not press OK to continue.

Screen unresponsive after wakeup is hardware problem. Fix using software found.

UPDATED:-
A lot of member found that software fix is working. Please read throught the thread.
I found out that a lot of people using Mozart have this problem. And many blame this on software.
But its not. Its hardware problem. I create this thread to solve this once and for all. If your screen is unresponsive after wakeup from sleep, its HTC LCD touch screen problem. Send it back to HTC.
It happened to my HTC Mozart too. I send it back and I got a new HTC Mozart. The screen is super reponsive.
My Mozart is fine, push the power button and immediatly as the screen lights up slide my finger upwards and it unlocked perfectly and responds normally
Although I have had it where I unlock the device and something happens and then the screen doesn't respond. I then just lock it, unlock it and its fine. I say something happens as I really dunno what happens and can't really remember but it was not just a wake up from sleep thing.
That has only happened twice or so.
Thanks KK. I too thought it was software problem. Will send my device to service center after the festive holidays.
i think this is software .Forum in China, many people brush t-mobile's rom, this is no problem .and you can set a screen password key,This problem will be much better
Microsoft officials have told htc this problem
it's a software problem confirm
when you send it back theyll just ship you back a new calibrated screen mozart with the same hardware, becaue when i broungt my mozart to a htc service center in thailand they told me that the factory rom is defected and need to be calibrated, so i let them calibrate the screen for me. After half an hour i got my phone back with super responsive screen. no more lockscreen lag or slide to answer/endcall problem
edt*
some of my friends fixed it by flashinh a new rom
Ouykung said:
it's a software problem confirm
when you send it back theyll just ship you back a new calibrated screen mozart with the same hardware, becaue when i broungt my mozart to a htc service center in thailand they told me that the factory rom is defected and need to be calibrated, so i let them calibrate the screen for me. After half an hour i got my phone back with super responsive screen. no more lockscreen lag or slide to answer/endcall problem
edt*
some of my friends fixed it by flashinh a new rom
Click to expand...
Click to collapse
I had an HTC 7 Mozart from T-Mobile DE but it kept restarting itself with T-Mobile ROM or with Europe ROM. So i send it to HTC for repair. They sent me a new Mozart with the latest T-Mobile ROM and i even upgraded the HTC Update in Zune but the left side of screen is unresponsive and it affects all the screen to. I then flashed the Europe ROM, even updated to Mango RTM, made a reset, but the problem remains and i'm going to have to send it to HTC again.
If its a bad screen calibration or not, its HTC fault and hardware fault, not software. I haven't been able to solve this with any ROM or software upgrade or reset. It's definatly a hardware/HTC issue.
op you are wrong
how is it a hardware problem if its solved after flashing the stock rom back on?
it happened 2 times on mine with debranded roms
and dissapeared each time after flashing tmo_de back on
now im on official tmo_de nodo, if it returns, i will probably sell it
mariu$ said:
op you are wrong
how is it a hardware problem if its solved after flashing the stock rom back on?
it happened 2 times on mine with debranded roms
and dissapeared each time after flashing tmo_de back on
now im on official tmo_de nodo, if it returns, i will probably sell it
Click to expand...
Click to collapse
Hi! I think u are right, so I'm trying to find an unbranded rom for my phone that is compatible with Italy.
Can u help me to find one ?
it was a hardware issue for my device... they replaced the LCD and i have not had any problems. my only beef is that i had to send mine back to Australia for repair; it took 6 months before my device was returned to me!
mariu$ said:
op you are wrong
how is it a hardware problem if its solved after flashing the stock rom back on?
it happened 2 times on mine with debranded roms
and dissapeared each time after flashing tmo_de back on
now im on official tmo_de nodo, if it returns, i will probably sell it
Click to expand...
Click to collapse
Maybe it has to do with some devices, but i received my HTC Mozart from Tmob de with nodo with this issue. I unbranded to an Europe rom and the problem remained. I even went to Mango RTM and the problem is always there.
Lastly so i can send the phone to Tmob de again and use the warranty i reflashed to latest tmob de ROM (1.32) and checked: the problem is there. I even got the HTC update on Zune but nothing solved my problem.
So my issue is definitely a hardware problem... This is a new device HTC send me, because the 1st one kept restarting, this one has the touch screen problem and i hope the 3rd one will be ok!!
I have 2 major issues about HTC support care:
1- If i bought a phone on Germany i cant use the warranty in Portugal - it has to be on Germany! This is very annoying
2- Since the launch, none of the HTC phones with WP7 can send nor receive MMS messages on TMN network from Portugal. Other networks work fine, and other WP7 phones also work fine. This has something to do with a bad configuration that HTC Connection Setup makes on the phone for the TMN network. They know this issue since day one and almost a year later they haven't been able to solve it, despite several updates the HTC Connection Setup had!! Incredible!
i have the same problme i think i should wait for the mango update to see if the problme remains before sending it back
little update here
as i said reflashing it fixes the problem, but only for the moment
i can absolutely guarantee that after reflash, 10 days ago i could unlock the phone by dragging the wallpaper , starting from the minute number going to the top,
NOW, 10 days later and after nodo update- not sure if it matters, it wont unlock unless i do it on the edges of the screen
time to buy another phone,
too bad because i really liked wp7, simple and functional(mango that is) nodo is for the year 2008
looking for a unibody phone, probably desire s
another update, now for the second half of the day my phone works fine, after putting it on sale...
this is what i did after i last saw the problem
1. started music, didnt play it
2. switched on data connection and 3g -started internet
3. switched them off
stayed in pocket of cloth pants
4. took a call 1 failed unlock
5. tried some more unlocks
6. internet on 3g on internet, stayed on wooden bench then youtube and played sata launch, internet off
stayed in pocket
7. switch on data connection and 3g, browse internet
8. played games: sata launch and fastball 2
took 2 calls, unlock worked
left internet and 3g on
now after ~5 hours left alone on leather wallet it works flawlessly every time
i mentioned the surroundings because i thought it had connection with static energy, grounding
so here it is, my guess is 3g on but i cant explain it
i will leave it on
ill tell you more, if its normal from now on im not selling it
Sent my Mozart last Friday and got it back this afternoon. The Service Center reflashed the ROM. After 6 hours the lock screen is still working good.
Was informed by them that they already have Mango 7720 final release and testing it. Release date is yet to be confirmed.
I had this problem and after updating the HTC firmware it almost never happens. So I bet this is a HTC firmware problem.
not only htc
i heard it happened on omnia also
mine works as it should
im happy
After applying the new firmware included with the leaked 7720 Mango ROM, I have not had this problem once
The only solution that worked for me, is installing this rom:
RUU_Mozart_TMO_DE_1.28.111.03_5.52.09.16_22.33a.50 _RELEASE from
http://forum.xda-developers.com/showthread.php?t=857561
After that, i installed the available updates through Zune, all works smoothly now.
I have this rom for months, everything is ok, so it s NOT a hardware problem.
ioannis66 said:
The only solution that worked for me, is installing this rom:
RUU_Mozart_TMO_DE_1.28.111.03_5.52.09.16_22.33a.50 _RELEASE from
http://forum.xda-developers.com/showthread.php?t=857561
After that, i installed the available updates through Zune, all works smoothly now.
I have this rom for months, everything is ok, so it s NOT a hardware problem.
Click to expand...
Click to collapse
If you need certain ROM only your touchscreen can work, it IS hardware problem. Means the touchscreen is very flaky.
The touchscreen supposed to work especially with official ROM. And supposed to work with any ROM.
It just means your touchscreen is bordering failure. I wouldn't want to keep the touchscreen if I were you....
I mean, if a customer who is not so inclined to flash their phone, if they change the phone hardware to a new one with official ROM without touchscreen problem, it will just mean it is HARDWARE problem.
HTC firmware no problem. I'm using HTC firmware fine thank you.
"If you need certain ROM only your touchscreen can work, it IS hardware problem."
I have to say that i strongly disagree with your statement.
It is not just a certain ROM, it is the stock ROM.
When i bought my Mozart the screen worked perfectly.
I flashed new ROMs for a couple of times and i saw the screen had problems.
Then i reverted back to the stock ROM RUU_Mozart_TMO_DE_1.28.111.03_5.52.09.16_22.33a.50 _RELEASE and everything works perfectly.
If someone has a responsiveness problem with the stock ROM, then it might be a hardware problem.

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