So after having continuous data issues with my Vibrant I, at the recommendation of T-Mobile phone support, went in and got a new SIM card (they said the ones with a TM**** number on the contact side is known to resolve phone issues). After the swap I am no longer able to log into my primary account (a gmail FYD service) or facebook. It gives me the red rectangle with an exclamation in the top taskbar. It continues to tell me incorrect password.
I spent an hour in the store and another hour on the phone with tech support and they're both telling me I'll have to do a factory reset. Are there any alternatives?
Thanks!
Related
EDIT: 11:15pm 9/25/2012 - ISSUE RESOLVED, SEE BOTTOM OF POST FOR SOLUTION
Okay, relevant information first:
Evo 4G LTE on Sprint
HBOOT 1.15 S-ON HTC DevUnlock
Current ROM CM10 Nightlies
Sprint-Google Voice integrated number
Now for the issue:
Texts can not be sent through the messaging app. When attempting to send a text, it will say "sending..." for a few seconds, then I get a notification saying "message not sent". Clicking on this notification takes me to the messaging app where the failed message has a red triangle next to it. When I long press the failed message, it comes up with a menu, and when I click "view details" it says "Error Code 98".
This happens both when connected to WiFi and when not connected to WiFi. It also happens both in my home town, and another town 45 minutes away (meaning the issue doesn't seem to be with the particular tower).
The last successful text sent or received was on Sept 13th.
Calls still operate as normal.
No changes were made by me between when my SMS was working properly, and when it stopped working. (Same ROM, Recovery, Kernel, etc). I haven't downloaded any SMS apps (handscent, gosms, etc) that could be interfering with the messaging app. I DO have the Google Voice app, but I had that when SMS was working properly as well, and the GV app hasn't been updated since March (meaning it shouldn't have changed how it was behaving).
Other peculiar behavior:
In addition to not being able to send texts via the messaging app, it seems that my number is also unable to receive texts. When texts are sent to my number, my phone does not receive them and they also do not show up in my Google Voice inbox. The sender is given no notice that the text has not been received. I am able to send texts from the Google Voice app, and others successfully receive them. When I send a text to myself from the Google Voice app, I receive it in my Google Voice app, but not in the stock messaging app (even though my Google Voice app settings say that texts will be received via the messaging app).
Things I've Tried (Updated: 3pm EST, 9/25/2012 ):
* Turning it off and on again
* Updating CM10
* Changing Google Voice settings (though it's possible I overlooked a setting)
* Factory Reset, Reflash ROM
* Flash Sense ROM, Update Profile/PRL
* Flash different AOSP ROM (Paranoid Android)
Things I've Not Tried (in order of how willing I am to do the things):
* Using an alternate SMS app (GoSMS, Handscent, etc)
* Un-integrating (and Re-integrating) Google Voice
* Giving the EvoLTE a relaxing bubble bath, to calm it down
* Flash Stock, Unroot, Update Radio
So, does anyone know what might cause this problem, and/or how to resolve it?
EDIT: Solution below
STORY:
I called Sprint Support, and had them reactivate my old phone (Evo4G running a CM9 alpha), by giving them the MEID for that phone. At this point I powered the phone back on, and called an activation number that they had given me (888-546-0314). On a Sense ROM, I would have simply updated my profile, instead of calling the number. We then tried SMS on the reactivated phone, and it worked (also, texts began showing up in Google Voice again at this time). I turned off my Evo 4G LTE, then I gave him the MEID for it and had him switch my number back to that phone. After he said he had switched it, I powered the Evo 4G LTE back up, and updated the profile, which I was able to do since I was still on Viper4G (note: I had to update the profile via WiFi, it might have worked over data, but it was taking longer than expected so we cancelled and just use WiFi for the update). Once the profile had updated, I called the test number again to confirm that the phone was activated. When I tried SMS, it worked as it should, including sending a copy to Google Voice.
TL;DR:
1. Find an old phone
2. Write down the MEID of both phones
3. Find a third phone to use to call Sprint (since you'll be activating/deactivating the other phones throughout the call)
4. Call Sprint Customer Support (888-211-4727), and punch the appropriate numbers until you are talking to someone
5. Have them switch your number to the old phone's MEID. Make sure the old phone is activated.
6. Have them switch your number back to the new phone's MEID. Make sure the new phone is activated.
7. Texting should be working on your new phone again.
Notes: The old phone may not be necessary. It may be enough for the Sprint Service Rep to deactivate your phone and then reactivate it. But I figured I would write out the EXACT method that solved the problem for me, since I am positive that this method has worked at least once. I have neither the means nor the desire to recreate the problem, so I will have to leave testing of other methods to the next person that experiences this problem.
Update: Clean flash of Paranoid Android did NOT resolve the issue. Still getting "Error Code 98".
So, this tells me/us this is not an issue with CM10 (which is not surprising, since I have no idea how what ROM I have flashed would keep Google Voice from receiving the texts as well).
This may sound odd but try moving the time up an hour or back an hour, error 98 is a problem with home agent, it's a sprint network error. I don't know of anything else that's helped
Try calling sprint and ask them if they can do anything. When I went s-off I had to call them bc my calls and text had errors. Data worked though.
They pushed something that fixed it in less than 10 seconds. Just wanted me to verify my account.
I tried changing the time 1 hour forward, and 1 hour backward, neither of those resolved the issue.
On hold with the Sprint tech department (it's taking longer than 10 seconds, but hopefully they figure out how to fix it.)
EDIT:
Mini-Update: Flashed Viper4G (a sense ROM), problem persists.
Updated profile and PRL while in Viper4G, problem persists.
Was told by Sprint technical support to press ##6-digit-MSL-here# and edit something, then reboot. Did that. Problem persists.
SOLUTION
The problem has been resolved, and the OP has been edited to include the method used to solve the problem.
If this was a game, Anthonicia would win for being closest (though it took closer to 2 hours on the phone with Sprint to fix the issue, if we include all four calls I made, 20-30 minutes if we only include that final one).
Hi all,
I recently lost or had stolen my S3. Its on t-mobile uk. Its been reported and blacklisted. Unfortunately due to the battery nearly dead and having it blacklisted and maybe the sim removed i could not track and wipe via Samsungdive. Could anyone please advise what will be visible on the screen etc. T-mobile have said only the phone connection, mobile internet and sms are essentially blocked. Im concerned about other data such as already downloaded emails, texts ect being visible and navigation around the phones file system being possible. Would someone be able to look at email apps(system default, gmail and yahoo) or the text app on the phone? Also if a new sim is inserted, would that by any chance effectively create a new profile thus preventing anyone from viewing my old emails and texts etc. I have changed all my passwords. However im thinking of transferring all my emails to new email accounts, deleting the emails from the old accounts and setting the passwords for the old email accounts back to the same as on the phone. Then if the phone connects by wifi the email apps should hopefully update and delete the emails on the phone. Of course hindsight is great and I know I should have had a phone lock in place.
Cheers
A
If you didn't have any lock at all then everything on the phone will be available, IMEI locking will only prevent the phone connecting to mobile data, making calls or sending texts. Inserting a new SIM won't remove anything.
If you had set the email client to leave emails on the server then you can download them to your pc, delete them from the server, which would delete them on the phone if wifi connection is ever made.
Unless you had your visa card details on speed dial I wouldn't worry too much, it's probably already been factory reset and sold to a mug in a pub.
Thanks for the reply. Ive just noticed....... I changed my google password as a precaution. Ive just switched on my nexus7 and of course it asked for the new password. Therefore I guess if the lost S3 makes a wifi connection it will also ask for a password.
Edit** Sorry it asked for the password because I was connecting to the play store not upon switching on the nexus
Hi All,
I have a bit of a problem in that Mobile Carrier Billing - i.e. buying an app on the Play Store and charging it on my phone bill - is no longer working. If you will indulge me I will try and provide as much background and information as I can.
I am running ARHD - currently on 71.1.
This feature used to work, last used in February 2014 to purchase an app.
Since then, EE have upped my data allowance after I called in to complain it was too low compared to new customers. I was told this would not affect my contract length etc, but clearly they had to do something to my tariff/account on the system to up the allowance.
I have also had my mobile telephone number changed due to harassing calls. Again this hasn't actually changed my account - just my number. Both of these changes took place in March 2014.
In April, I tried to purchase an app. The payment option for "Bill to my EE account" was disabled.
I logged into the Google Wallet website and checked payment options - my OLD mobile number was shown there (twice actually - once at EE and once as T-Mobile). I removed both instances of my old number, and I removed an old debit card too. No luck, tried to pay for an app again and the option to pay by carrier is no longer even there in the app!
After checking some FAQs, I called EE for advice and to check if my account is in good standing (I know it is - but just in case they had a block on). EE confirmed they have no reason on the account to block this feature. They suggested I contact Google.
OK, nearly there! Contacted Google Wallet Customer Services - they checked the account, and again confirmed that there was no problem with it. They said to call EE as it was a problem with them!! Aghhhhhhh!
Finally, I called EE again. They have passed the case to a Technical Product Manager for him to call me back - he never did!
Today however, I wiped my phone for a fresh install of AHRD 71.1 again. My wife is borrowing it so I connected her google account in the initial setup. This time it asked though to add a billing method to her account with my number (which is ok as my SIM was still in). I accepted that and continued with the setup. Once compate, I went to the Play store and bought an app - no issues at all. Hmmm..... Seems the EE account is ok then??
I decided to call EE again about this and spent 30 mins on the phone with a chap in the Technical department. He had actually never heard of the option before, but I explained the situation and that it was now working with another Google acount but with my SIM. He checked and found the "product" needed for this to work on my account was setup, however he refresed my SIM with the data again just in case. Phone off for 10 mins to allow the update. I reflashed again and this time used my account - still no "add payment method" screen in the setup wizard and still no option to add the phone as a method when actually buying an app! Argggggghhhhhh!
The guy at EE suggested I call Google again. 30 mins on the phone to them and they are absolutely INSISTING that it is EE not them who supports this, and that they have no control over it. I tried to explain that the system worked with another Google account and asked if they could "clean" or "reset" any mobile carrier links on my account - no such luck - he tells me that they cannot do this.
The issue is really stating to pi$$ me off now. It should be a simple feature. It was in the past.
Is there anything I can try? I have root and S-Off on the phone. Does anyone have any advice? Or the tech knowhow of how the system is actually setup?
Thanks for reading
Mark
Hello everyone. I'm new here and someone recommended I join this forum. Having major issues with the phone. So here's the story.
Bought a brand new Pixel 6 from TMobile on Nov 8 2021. When initially setup, I backed up data from a Samsung S9 plus via my Google account. Took over 24 hours for all apps and contacts to transfer. Thought that was odd. For the first week I didn't know anything was wrong. Then people told me they send me texts and I realized I wasn't getting them. I tried texting numbers in order to myself and some where missing. Live in NYC area and 5g is very good in my area. Spent about 3 hours on phone with TMobile. They had me toggle off 5g and use LTE. Didn't fix the issue. Texts were delayed or missing. Only way to get them was airplane mode or restart the phone. Reset message cache and network settings refresh/reset. After about of week playing games with TMobile, they recommended swapping out the SIM card for a new one at the store. So I did that and texts were flying in. Phone was actually nice for a few days but then a new issue popped up. Incoming calls would ring but I had no way to answer. Screen was blank with no notifications other than the ringer. I could open the phone and it would go to the home screen but still no way to answer. Never got a missed call notification and the call log was frozen/blank. If I restarted the phone or waited a few minutes the call would sometimes show in the call log. Called TMobile. Tried resetting cache on stock call app, tried network settings reset but neither helped. They then recommended a full data reset and not to back up from my Google account from the S9 phone. Did a reset and started fresh. Problem still persisted. Called TMobile they only wanted to give a refurbished phone because I had it more than 20 days. That pissed me off and I battled their supervisors on the phone for probably 10 hours last weekend. Called Google and explained all of the above. They sent me a new phone. I set it up from scratch and got the same problems! Now I want to blame T-Mobiles network. Called them they said my line is clear of issues and blamed android 12. They told me Google has to update my phone and it could take 2 months! Got another new 5g SIM card and have the same issues. Finally today I called Google again and explained all the above. I'm told an update will be coming out tomorrow that may fix the issue. What gives? Can anyone verify any of this?
Sounds like you did all the right things. Maybe try disabling 5G for now if possible, see if this helps.
Does it happen in safe mode? Rule out 3rd party apps especially carrier. Try a network reset and have Tmobile reset it on their end.
Android 11 and 12 are a mess. Google bit off more Apple than they or the developers could chew
I'm still running Android 9 and 10 on my Samsung devices, neither will ever be upgraded past 10... lockdown.
Thanks for your reply. Disabling 5g didn't help. Tried it for a few days. Safe mode didn't help either. Network reset and TMobile reset didn't help. I did turn off adaptive connectivity per a 9 to 5 article. May have helped the text issue. Let you know tomorrow.
You're welcome.
Try disabling all power/data management.
Start digging through the default settings for everything. It's fun to do and you learn more about the device... you may even find a fix.
Yea, I tried messing around with everything. I even put a LTE SIM card in that I have and it seemed to work a little better. Tmobile, Google, and now I cant figure it out. Hoping tomorrow's update from Google fixes everything.
I bought this device ~2017 from Sprint for my elderly mother so she could stay connected with the family. One of the features was she could use it to text. She took to that like a fish in water, which made us happy. They did not have WiFi, so it was strictly cellular data. There was no voice, but that was not a problem. It had been working fine until...we got a Tmobile SIM in the mail. (Due to the merger of Sprint with TMobile.). This was supposed to be required due to the 3G retirement.
I installed the SIM. Everything seems to be fine. But then we notice the SMS stopped working. I called Sprint, they did some sort of reset and SMS started working. I went away in victory. But then an hour or so later we noticed SMS no longer worked. Skipping some steps, I took it to the store. We installed a new TMO SIM card. SMS worked again--for 5-15 min, then stopped. They did a warranty replaced of the tablet. Same thing. It first worked (send and receive texts) for <15 min, then failed. They would not allow me to go back to the Sprint SIM card.
I had the manager escalate this through their tech support. After a week or so, the answer came back: SMS is not supported on tablets.
This must be a policy. Certainly it can work. But it seems to be a restriction/problem on the carrier side. However I am not convinced it is really a policy and not just laziness.
What I am seeking from this forum is to learn the following:
A) Does anyone have SMS working on this device (SM-T978U).
B) If SMS works, what carrier do you have.
Alternately, I am looking for a work around that works seamlessly. Anything convoluted will not work for her. She also has an Alcatel GO flip 4. She now has WiFi.
You may want to look at an App like TextFree or Google Voice.
I can report that this was a carrier created problem. The explanation I received was that after the TMO Sprint merger, they pushed out PLMN's that allowed the devices to use the best available resource (TMO or Sprint), I am told. When the Sprint resources could no longer be accessed with the new TMO SIM card, the SMS no longer worked. If others had this problem, it may now silently be fixed. They need to push out an new PLMN and then "cancel" the location to forces the device to take the new PLMN. Works fine now.
My frustration is that the lower levels of tech support are really just customer service to help you use your phone. A rant on the whole experience is not worth anyone's time. For me, a chance encounter with a TMO employee in a local bar was required. Once I got to people with the appropriate level of technical knowledge, the problem was solved quickly.
The answer to the question in the title is 'YES'.
This is not a T-Mobile only issue. None of the US carriers allow LTE/5G tablets to text using SMS or RCS. I am not sure why. I had the LTE Tab S5e on Verizon and at no point could I text directly from the tablet using its number. I had to either use Google Voice or some other third-party app.
I now have the WiFi Tab S7 and the only way I can text is to pair it via Google Messages to my S22 Ultra or to use Google Voice.
The upside to using Google Messages is that I can use the same number on both devices. The only downside is occasionally I have to re-pair Google Messages.
I just bought a used T-Mobile Tab S7. I can sms with stock messaging app.