Hi All,
I have a bit of a problem in that Mobile Carrier Billing - i.e. buying an app on the Play Store and charging it on my phone bill - is no longer working. If you will indulge me I will try and provide as much background and information as I can.
I am running ARHD - currently on 71.1.
This feature used to work, last used in February 2014 to purchase an app.
Since then, EE have upped my data allowance after I called in to complain it was too low compared to new customers. I was told this would not affect my contract length etc, but clearly they had to do something to my tariff/account on the system to up the allowance.
I have also had my mobile telephone number changed due to harassing calls. Again this hasn't actually changed my account - just my number. Both of these changes took place in March 2014.
In April, I tried to purchase an app. The payment option for "Bill to my EE account" was disabled.
I logged into the Google Wallet website and checked payment options - my OLD mobile number was shown there (twice actually - once at EE and once as T-Mobile). I removed both instances of my old number, and I removed an old debit card too. No luck, tried to pay for an app again and the option to pay by carrier is no longer even there in the app!
After checking some FAQs, I called EE for advice and to check if my account is in good standing (I know it is - but just in case they had a block on). EE confirmed they have no reason on the account to block this feature. They suggested I contact Google.
OK, nearly there! Contacted Google Wallet Customer Services - they checked the account, and again confirmed that there was no problem with it. They said to call EE as it was a problem with them!! Aghhhhhhh!
Finally, I called EE again. They have passed the case to a Technical Product Manager for him to call me back - he never did!
Today however, I wiped my phone for a fresh install of AHRD 71.1 again. My wife is borrowing it so I connected her google account in the initial setup. This time it asked though to add a billing method to her account with my number (which is ok as my SIM was still in). I accepted that and continued with the setup. Once compate, I went to the Play store and bought an app - no issues at all. Hmmm..... Seems the EE account is ok then??
I decided to call EE again about this and spent 30 mins on the phone with a chap in the Technical department. He had actually never heard of the option before, but I explained the situation and that it was now working with another Google acount but with my SIM. He checked and found the "product" needed for this to work on my account was setup, however he refresed my SIM with the data again just in case. Phone off for 10 mins to allow the update. I reflashed again and this time used my account - still no "add payment method" screen in the setup wizard and still no option to add the phone as a method when actually buying an app! Argggggghhhhhh!
The guy at EE suggested I call Google again. 30 mins on the phone to them and they are absolutely INSISTING that it is EE not them who supports this, and that they have no control over it. I tried to explain that the system worked with another Google account and asked if they could "clean" or "reset" any mobile carrier links on my account - no such luck - he tells me that they cannot do this.
The issue is really stating to pi$$ me off now. It should be a simple feature. It was in the past.
Is there anything I can try? I have root and S-Off on the phone. Does anyone have any advice? Or the tech knowhow of how the system is actually setup?
Thanks for reading
Mark
Related
So after having continuous data issues with my Vibrant I, at the recommendation of T-Mobile phone support, went in and got a new SIM card (they said the ones with a TM**** number on the contact side is known to resolve phone issues). After the swap I am no longer able to log into my primary account (a gmail FYD service) or facebook. It gives me the red rectangle with an exclamation in the top taskbar. It continues to tell me incorrect password.
I spent an hour in the store and another hour on the phone with tech support and they're both telling me I'll have to do a factory reset. Are there any alternatives?
Thanks!
I wanted to see how many of you are seeing this issue.. When attempting to bill Play Store purchases to my T-Mobile account, the Play Store says "Verifying your account with your mobile service provider" and just sits there trying to confirm the account for about 20 or 30 seconds, then gives the error message "Unable to verify your account - please try again later".
According to T-Mobile tech support, they are starting to hear multiple complaints on this issue and they have submitted the problem to Google. Supposedly it will take 3-4 days for resolution (that is what I was told yesterday by T-Mobile tech support).
Has anyone else experienced this issue?
Same Issue!!
I'm having the same issue with no luck!
Hello,
I tried to use carrier billing in Google Play Store and it keeps telling me "The account verification SMS could not be sent.Please try again". I also contacted my service provider and they have no limits set for me and suggested I check the phone settings or see if something similar has come up for someone else on google.
My friends use it and it works.
I rooted my phone over a year ago and didn't trip the KNOX or anything. Now I unrooted it a few weeks ago and didn't know what ROM to choose. I am located in Estonia which is part of the Baltic States (I found later a reference to a Baltic version ROM for the G925F that I have) and I flashed it first with a UK ROM and sort of bricked it (black screen).
Now I have this ROM installed - Baseband version G925FFXXU3DPB6, Build number MMB29K. G925FXXU3DPBG (is this the right one for me, how can I check it and does it even matter if everything works?) after installing that it booted up right away with zero issues- . And everything else seems to work perfect - I can make calls and sens SMS just fine myself and I have had no other issues whatsoever except for the Play Store verification SMS issue. Can these (ROM version and SMS issue) be related somehow? Anything in the settings I should check for?
What should I check? What would fix my situation? I'm quite frustrated. Hope you can help me. Big thanks in advance!
Renarl said:
Hello,
I tried to use carrier billing in Google Play Store and it keeps telling me "The account verification SMS could not be sent.Please try again". I also contacted my service provider and they have no limits set for me and suggested I check the phone settings or see if something similar has come up for someone else on google.
My friends use it and it works.
I rooted my phone over a year ago and didn't trip the KNOX or anything. Now I unrooted it a few weeks ago and didn't know what ROM to choose. I am located in Estonia which is part of the Baltic States (I found later a reference to a Baltic version ROM for the G925F that I have) and I flashed it first with a UK ROM and sort of bricked it (black screen).
Now I have this ROM installed - Baseband version G925FFXXU3DPB6, Build number MMB29K. G925FXXU3DPBG (is this the right one for me, how can I check it and does it even matter if everything works?) after installing that it booted up right away with zero issues- . And everything else seems to work perfect - I can make calls and sens SMS just fine myself and I have had no other issues whatsoever except for the Play Store verification SMS issue. Can these (ROM version and SMS issue) be related somehow? Anything in the settings I should check for?
What should I check? What would fix my situation? I'm quite frustrated. Hope you can help me. Big thanks in advance!
Click to expand...
Click to collapse
It doesn't matter which region ROM you flash to your phone. One may slightly differ from another but any is fine to use.
As for play store i have had this happen before. I just updated play store via apk mirror. Go on to google settings, payment, delete the carrier payment and re set it up.
Have you always payed your bill on time? I know if your phone gets disconnected due to non payment it also cancels mobile billing.
Everything is okay with the billing and they even told me that everything is good on their end.
I have uninstalled and reinstalled the google play store, it won't even let me add the carrier billing as a payment method. I can add it, I can see it as an option, but when I try to add I get the SMS sending verification error. Even installed a different ROM and did a clean install, etc. I still get the same problem, I am completely clueless.
Hello everyone. I'm new here and someone recommended I join this forum. Having major issues with the phone. So here's the story.
Bought a brand new Pixel 6 from TMobile on Nov 8 2021. When initially setup, I backed up data from a Samsung S9 plus via my Google account. Took over 24 hours for all apps and contacts to transfer. Thought that was odd. For the first week I didn't know anything was wrong. Then people told me they send me texts and I realized I wasn't getting them. I tried texting numbers in order to myself and some where missing. Live in NYC area and 5g is very good in my area. Spent about 3 hours on phone with TMobile. They had me toggle off 5g and use LTE. Didn't fix the issue. Texts were delayed or missing. Only way to get them was airplane mode or restart the phone. Reset message cache and network settings refresh/reset. After about of week playing games with TMobile, they recommended swapping out the SIM card for a new one at the store. So I did that and texts were flying in. Phone was actually nice for a few days but then a new issue popped up. Incoming calls would ring but I had no way to answer. Screen was blank with no notifications other than the ringer. I could open the phone and it would go to the home screen but still no way to answer. Never got a missed call notification and the call log was frozen/blank. If I restarted the phone or waited a few minutes the call would sometimes show in the call log. Called TMobile. Tried resetting cache on stock call app, tried network settings reset but neither helped. They then recommended a full data reset and not to back up from my Google account from the S9 phone. Did a reset and started fresh. Problem still persisted. Called TMobile they only wanted to give a refurbished phone because I had it more than 20 days. That pissed me off and I battled their supervisors on the phone for probably 10 hours last weekend. Called Google and explained all of the above. They sent me a new phone. I set it up from scratch and got the same problems! Now I want to blame T-Mobiles network. Called them they said my line is clear of issues and blamed android 12. They told me Google has to update my phone and it could take 2 months! Got another new 5g SIM card and have the same issues. Finally today I called Google again and explained all the above. I'm told an update will be coming out tomorrow that may fix the issue. What gives? Can anyone verify any of this?
Sounds like you did all the right things. Maybe try disabling 5G for now if possible, see if this helps.
Does it happen in safe mode? Rule out 3rd party apps especially carrier. Try a network reset and have Tmobile reset it on their end.
Android 11 and 12 are a mess. Google bit off more Apple than they or the developers could chew
I'm still running Android 9 and 10 on my Samsung devices, neither will ever be upgraded past 10... lockdown.
Thanks for your reply. Disabling 5g didn't help. Tried it for a few days. Safe mode didn't help either. Network reset and TMobile reset didn't help. I did turn off adaptive connectivity per a 9 to 5 article. May have helped the text issue. Let you know tomorrow.
You're welcome.
Try disabling all power/data management.
Start digging through the default settings for everything. It's fun to do and you learn more about the device... you may even find a fix.
Yea, I tried messing around with everything. I even put a LTE SIM card in that I have and it seemed to work a little better. Tmobile, Google, and now I cant figure it out. Hoping tomorrow's update from Google fixes everything.
I bought this device ~2017 from Sprint for my elderly mother so she could stay connected with the family. One of the features was she could use it to text. She took to that like a fish in water, which made us happy. They did not have WiFi, so it was strictly cellular data. There was no voice, but that was not a problem. It had been working fine until...we got a Tmobile SIM in the mail. (Due to the merger of Sprint with TMobile.). This was supposed to be required due to the 3G retirement.
I installed the SIM. Everything seems to be fine. But then we notice the SMS stopped working. I called Sprint, they did some sort of reset and SMS started working. I went away in victory. But then an hour or so later we noticed SMS no longer worked. Skipping some steps, I took it to the store. We installed a new TMO SIM card. SMS worked again--for 5-15 min, then stopped. They did a warranty replaced of the tablet. Same thing. It first worked (send and receive texts) for <15 min, then failed. They would not allow me to go back to the Sprint SIM card.
I had the manager escalate this through their tech support. After a week or so, the answer came back: SMS is not supported on tablets.
This must be a policy. Certainly it can work. But it seems to be a restriction/problem on the carrier side. However I am not convinced it is really a policy and not just laziness.
What I am seeking from this forum is to learn the following:
A) Does anyone have SMS working on this device (SM-T978U).
B) If SMS works, what carrier do you have.
Alternately, I am looking for a work around that works seamlessly. Anything convoluted will not work for her. She also has an Alcatel GO flip 4. She now has WiFi.
You may want to look at an App like TextFree or Google Voice.
I can report that this was a carrier created problem. The explanation I received was that after the TMO Sprint merger, they pushed out PLMN's that allowed the devices to use the best available resource (TMO or Sprint), I am told. When the Sprint resources could no longer be accessed with the new TMO SIM card, the SMS no longer worked. If others had this problem, it may now silently be fixed. They need to push out an new PLMN and then "cancel" the location to forces the device to take the new PLMN. Works fine now.
My frustration is that the lower levels of tech support are really just customer service to help you use your phone. A rant on the whole experience is not worth anyone's time. For me, a chance encounter with a TMO employee in a local bar was required. Once I got to people with the appropriate level of technical knowledge, the problem was solved quickly.
The answer to the question in the title is 'YES'.
This is not a T-Mobile only issue. None of the US carriers allow LTE/5G tablets to text using SMS or RCS. I am not sure why. I had the LTE Tab S5e on Verizon and at no point could I text directly from the tablet using its number. I had to either use Google Voice or some other third-party app.
I now have the WiFi Tab S7 and the only way I can text is to pair it via Google Messages to my S22 Ultra or to use Google Voice.
The upside to using Google Messages is that I can use the same number on both devices. The only downside is occasionally I have to re-pair Google Messages.
I just bought a used T-Mobile Tab S7. I can sms with stock messaging app.