I wanted to see how many of you are seeing this issue.. When attempting to bill Play Store purchases to my T-Mobile account, the Play Store says "Verifying your account with your mobile service provider" and just sits there trying to confirm the account for about 20 or 30 seconds, then gives the error message "Unable to verify your account - please try again later".
According to T-Mobile tech support, they are starting to hear multiple complaints on this issue and they have submitted the problem to Google. Supposedly it will take 3-4 days for resolution (that is what I was told yesterday by T-Mobile tech support).
Has anyone else experienced this issue?
Same Issue!!
I'm having the same issue with no luck!
Related
So after having continuous data issues with my Vibrant I, at the recommendation of T-Mobile phone support, went in and got a new SIM card (they said the ones with a TM**** number on the contact side is known to resolve phone issues). After the swap I am no longer able to log into my primary account (a gmail FYD service) or facebook. It gives me the red rectangle with an exclamation in the top taskbar. It continues to tell me incorrect password.
I spent an hour in the store and another hour on the phone with tech support and they're both telling me I'll have to do a factory reset. Are there any alternatives?
Thanks!
I tried to deactivate and re-activate it. I tried signing out then back in. I tried to use a different account. I just can't seem to get my Google Voice to be my voice-mail like I had on my Nexus One (which took about 4 seconds to setup..). So I've searched and found no answers on how to connect it. Any advice guys?
"Failed to retrieve and save current forwarding number settings. Do you want to switch to the new provider anyway?"
I hit "Yes"
"Forwarding number change unsuccessful. Please contact your carrier if this problem persists."
I experienced the same thing when trying to link my gvoice to my Amaze.
I contacted T-Mobile and they explained this was a known issue and they would alert me when it was resolved.... and I have yet to be notified. I assume this is because the case is still open. It was network related from what I gathered.
If you hear anything from Tmo or HTC please update this thread on PM me. This is my only real problem with the Amaze. Oh and otterbox giving us the middle finger... lol
(on Net10) On the road I can usually get a browser to open but not much else seems to work the way it should. Navigation, Places, Latitude can't seem to determine my location, or find anything I search for, using towers. If I enable GPS I get my exact location but still can't find destinations (searching...goes on forever). Voice searches always end with "Connection problem". These problems occur whether I'm showing 4 bars of H+, or anything less. In other words--always.
If I'm in a place with wi-fi then all works fine and without hesitation.
No problems with calls, SMS, or MMS.
Can someone please clue me in to the different types of wireless data so I can understand what's not working?
Error msg from Google maps.
An update for future Google visitors: It's taken me lots of time and many calls to the mostly-inept reps at Net10 to get to the bottom of my strange on-road data behavior. I still don't have an answer to my question about
different "types" of data but after a full day of .08Mbps dl speeds I made yet another call and it was finally discovered that when Net10 ported my phone number the rep created a new account for it. When I called to register it it was incorrectly provisioned.
The many calls to Net10 where I was constantly assured "my account" is properly set up was a waste of time--they were looking at the wrong account.
This hopefully is rare so might not be any use to anyone but don't give up bugging them till you get the performance you were promised.
Hi All,
I have a bit of a problem in that Mobile Carrier Billing - i.e. buying an app on the Play Store and charging it on my phone bill - is no longer working. If you will indulge me I will try and provide as much background and information as I can.
I am running ARHD - currently on 71.1.
This feature used to work, last used in February 2014 to purchase an app.
Since then, EE have upped my data allowance after I called in to complain it was too low compared to new customers. I was told this would not affect my contract length etc, but clearly they had to do something to my tariff/account on the system to up the allowance.
I have also had my mobile telephone number changed due to harassing calls. Again this hasn't actually changed my account - just my number. Both of these changes took place in March 2014.
In April, I tried to purchase an app. The payment option for "Bill to my EE account" was disabled.
I logged into the Google Wallet website and checked payment options - my OLD mobile number was shown there (twice actually - once at EE and once as T-Mobile). I removed both instances of my old number, and I removed an old debit card too. No luck, tried to pay for an app again and the option to pay by carrier is no longer even there in the app!
After checking some FAQs, I called EE for advice and to check if my account is in good standing (I know it is - but just in case they had a block on). EE confirmed they have no reason on the account to block this feature. They suggested I contact Google.
OK, nearly there! Contacted Google Wallet Customer Services - they checked the account, and again confirmed that there was no problem with it. They said to call EE as it was a problem with them!! Aghhhhhhh!
Finally, I called EE again. They have passed the case to a Technical Product Manager for him to call me back - he never did!
Today however, I wiped my phone for a fresh install of AHRD 71.1 again. My wife is borrowing it so I connected her google account in the initial setup. This time it asked though to add a billing method to her account with my number (which is ok as my SIM was still in). I accepted that and continued with the setup. Once compate, I went to the Play store and bought an app - no issues at all. Hmmm..... Seems the EE account is ok then??
I decided to call EE again about this and spent 30 mins on the phone with a chap in the Technical department. He had actually never heard of the option before, but I explained the situation and that it was now working with another Google acount but with my SIM. He checked and found the "product" needed for this to work on my account was setup, however he refresed my SIM with the data again just in case. Phone off for 10 mins to allow the update. I reflashed again and this time used my account - still no "add payment method" screen in the setup wizard and still no option to add the phone as a method when actually buying an app! Argggggghhhhhh!
The guy at EE suggested I call Google again. 30 mins on the phone to them and they are absolutely INSISTING that it is EE not them who supports this, and that they have no control over it. I tried to explain that the system worked with another Google account and asked if they could "clean" or "reset" any mobile carrier links on my account - no such luck - he tells me that they cannot do this.
The issue is really stating to pi$$ me off now. It should be a simple feature. It was in the past.
Is there anything I can try? I have root and S-Off on the phone. Does anyone have any advice? Or the tech knowhow of how the system is actually setup?
Thanks for reading
Mark
I can't sign in my Google account on Play Store or any Google apps in my phone.When I tried to log in, its said "Can't establish a reliable connection to this server. This could be a temporary problem or your Android device may not be provisioned for data services. If it continues, call Customer Care." How can I do? Please respond as soon as possible
ainashafiqah_ said:
I can't sign in my Google account on Play Store or any Google apps in my phone.When I tried to log in, its said "Can't establish a reliable connection to this server. This could be a temporary problem or your Android device may not be provisioned for data services. If it continues, call Customer Care." How can I do? Please respond as soon as possible
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Could you please provide more information?
In my view this problem will be resolved after reset your smart phone. :good: