Hey everyone,
This is my first post here..and I need your help!! I have my friends HTC Hero (GSM), unlocked, non-rooted, and stuck on the "Hero" boot screen..I've tried everything from soft and hard reset, to getting into recovery mode, but nothing works..when I hold the power+home button, I get an image of a warning triangle with a phone infront of it.. I tried doing a factory reset by holding back+home and power, it took me to the fastboot screen, but that was useless.... PLEASE HELP.
I know that my friend got here by doing an OTA software update via wifi, and his internet connection disconnected in the middle of the update...the phone froze then he restarted and boom..the rest is history...
I'm using Mac OS X Snow Leopard..just FYI..
Thanks...waiting for your replies!!!
Tee
What network is it on? You'll need to find the HTC RUU for that particular network to return it back to stock, run that with your phone hooked up and in fastboot I think.
And you'll need openRUU aswel, use the search.
Sent from my HTC Hero using XDA App
ddotpatel, thanks for the reply!!
Like I said, it's a factory unlocked GSM HTC Hero..no specific network ...
I tried openruu..but it wont recognize the device in fastboot...so I took it to the office today, on a windows 7 pc..the usb drivers installed..the phone is recognized in fastboot but not in ADB...i have no clue why..
Tried flashing RUU WWE i found here in xda, but didnt work..its an issue with ADB i guess..
any more insights?
Sorry pal, I must have missed that bit,... OK, so the WWE RUU should be the right one....
I think installing the latets HTC sync should do it (on your work machine).
If that fails,.... ....
... in fact, you may aswel just start from here to be sure I reckon,....
BTDAG's EPIC GUIDE.....
[Guide] Drivers & RRU Errors Solved
Related
Hi everyone,
I'm new to android and I might have commited a homicide against my phone. I had RA132 recovery installed then updated the software with Lox's 2.1 hero test rom. My Radio upgraded to that one from Eclair. Today, I tried to use root application to get root access on my phone and it ended up badly. I was at step where you download image and spl files, it said ok and I rebooted the phone in RAv132 recovery mode. I used flash update.zip option and then phone said 'flashing/writing hboot complete', I tried to reboot it but it froze for a second then shut down and never came back. I've tried various methods to boot into recovery or fastboot but the PC doesn't recognize it with either adb or fastboot. I can't even get into the initial hero logo screen, the phone is just dead for good. Is there any chance I can revive my hero? Should I talk to HTC customer support maybe? I've searched many forums and pages and (unfortunately) didn't find anyone who had unbricked their phones.
Thanks for prompts answers
Evening all,
I have been advised to post here on XDA from Android Forums. This is a copy of my initial post on there to explain the background to my issue.....
Hi there,
I have HTC Desire from O2 and after 12 hours of online searching and tweaking I'm hoping someone may be able to help.
I received the OTA upgrade yesterday which I accepted because I thought O2 might have it sorted by now. Obviously not. Anyway update ran with no interruption but then rebooted to a frozen O2 screen.
I searched the net and eventually found the guide to update the phone using the RUU Rom. I followed this to the letter and the installer for the RUU wouldnt't open. I then realised that Google Chrome hadn't fully downloaded the file (113mb not 171mb). I then used a download manager to ensure I had the full file. It then ran and seemed to be working... until 80% in when I get ERROR 110 File Open.... please use a complete RUU. I downloaded it several more times in various ways but still same result. By this point my phone was pretty much bricked.
I had black screen with silver HTC logo in the middle and 4 exclamation marks in the corners.... this remained whilst the phone was plugged in and the buttons in any combination did nothing. When i removed the USB cable i got a white boot screen with RUU highlighted in orange and again.... buttons do nothing. Every time I ran the RUU file it brought up a green bar as if it was making progress but then errors at the same point every time. (Error 110 use complete RUU... file seems to be complete now at 171mb)
I tried it on two computers, one win7 and the other vista. The vista machine doesn't even see the phone, it gives a USB error before the update begins.
At 2am I used the SDK download and typed the following at command prompt.... "fastboot oem boot".... phone instantly boots into O2 Froyo and works fine. If i then unplug the phone, turn it off and on again.... i get the black HTC screen again, back to square one.
At the moment I have fastbooted it so its working and have used the goldcard tool to obtain the CID and created the .img file.
I don't know what to do from here!!.... the update obviously hasn't FULLY worked but it must have completed enough for the thing to fastboot and seems to have full functionality (calls, wireless, network etc)
I don't really want to void the warranty but O2's only option is to send it off for 14 days to have an engineer tell me its buggered and send a replacement.
Any advice is appreciated.
Rich.
A couple of helpful guys on there have tried to advise me but without success. They suggested rooting etc but here is my problem.....
At the moment the phone seems to be working fine with Froyo... but the only way I can get my phone to start up is by plugging in and running "fastboot oem boot" from command prompt. If my phone is powered off and I turn it on in the normal way, I get the black screen with silver 'HTC' and triangles in 4 corners and all buttons do nothing!
I have tried fastboot command whilst holding down the volume keys etc and it just boots normally. Obviously something isn't right and I can't let my battery run down otherwise its useless until I can fastboot it again.
So this is preventing me from accessing any of the menu's required in the flash/root tutorials.
Can anyone help or do I just need to ensure I don't run the battery down?!?
Thanks in advance
Rich
if you have a goldcard already, have you tried flashing a diffrent ruu from fastboot? maybe just a generic htc one rather than the o2 one?
Hi,
Thanks for your reply.
Could you advise me which RUU would be the best to use?
I have looked through the list on shipped-roms website but apart from the obvious O2 ones, I don't understand which ones are which!
Thanks
Rich
Hi Rich,
I have exactly the same problem. Have you got any feedback about whether you have solved this issue?
Thanks!
Kelk
Edit:
I think I may have got it sorted. Downgrade to 2.1 as per:
hxxp://forum.xda-developers.com/showthread.php?t=768256
(replace xx to tt in link above)
Hi there,
I haven't solved my issue yet. At the moment I am using my phone on 2.2 but trying not let the battery run flat (I have to use fastboot from command prompt to get my phone to boot up)
Did the tutorial above work for you?
My issue is getting a working goldcard. I'm not sure whether mine has worked succesfully because when i've tried running the RUU of either the unbranded froyo update or even the O2 original, i get and error message and it doesn't work.
I followed the goldcard creation tutorial but I still get the CID error when trying to run the various RUU files.
I hope I can sort this soon because i've been close to throwing my phone out of the window several times!!
Cheers
Rich
Hi Rich,
Yes, the above tutorial worked for me. I think this is because it downgrades to a former version of HBOOT.
rich0684 said:
Hi there,
I haven't solved my issue yet. At the moment I am using my phone on 2.2 but trying not let the battery run flat (I have to use fastboot from command prompt to get my phone to boot up)
Did the tutorial above work for you?
My issue is getting a working goldcard. I'm not sure whether mine has worked succesfully because when i've tried running the RUU of either the unbranded froyo update or even the O2 original, i get and error message and it doesn't work.
I followed the goldcard creation tutorial but I still get the CID error when trying to run the various RUU files.
I hope I can sort this soon because i've been close to throwing my phone out of the window several times!!
Cheers
Rich
Click to expand...
Click to collapse
Use Goldcard + your shipped o2 ROM (ROM that came originally with ur phone 1st time). you can get the rom from HTC official website. enter your Serial Number t download (i recommend using Mozilla built in download manager, coz Google Chrome always give me Corrupted Download when downloading Large files)
Hello, I have an HTC HERO I got from a client to repair. The phone only vibrates and stays stuck in the image HERO. I can get into HBOOT and Fastmode manually. I tried using adb shell but the phone was not detected. I don't know if the client had it in usb debugging mode or not or even if it is rooted. So I tried flashing it with the rom in the micro Sd card. In HBoot the phone detects the image but does not flash it. Also the phone has no backup.
This is the image I am using HEROIMG_Hero_HTC_WWE_1.76.405.1_R3_WWE_release_signed.
The phone shows
HERO CVT SHIP S-ON
HBOOT-1.76.0007 (HERO 10000)
RADIO-6.35.15.14
and some other little details. Am I doing this right? Is this the correct image? I have read a bit but nothing seems to work. I truly appreciate your help. Tnx.
Did the client install an update? (Peep update)
I installed it on my phone and got the same issues
with the standard firmware.
It hangs on the green HTC logo with white background.
See this thread below:
http://forum.xda-developers.com/showthread.php?t=990698
I don't know how to fix it so i finally called HTC.
Hopefully they are willing to fix it.
I got it rooted, so i hope they don't see that.
The RUU update from the HTC site doensn't work because the software
of my phone is newer.
Tnx thespeed. Hello I managed to install the ROM but it tells me "CID INCORRECT". I used HEROIMG_Hero_HTC_WWE_2.73.405.5_WWE_release_signed and renamed it HEROIMG.zip and it went through. I read that I have to do a gold card but it does not boot up. Anyone with suggestions plz.
Hello Developers,
I bought a used HTC Hero Europe.
The Hero is 1,5 years old.
It worked how it should work.
When I was home after I bought it, the device asked for an update.
I installed the update, and it began updating. After it was done, the known White HTC screen showed up, and then it began.. I waited an half our but the screen stayed. I thought it was frozen, so I removed the battery and started it up again, but the same screen..
That night i put the Hero on and went to sleep. When I woke up, the battery was empty, so it didn't work.. I did the following steps:
-Volume-down button and power button, and reset the device, didn't help.
-Installed the drivers on pc, and put it in the computer via HBOOT and FASTBOOT usb, the pc saw the device (not the sd-card) but HTC Sync didn't.
-I tried to install the RUU which came from the HTC site, but that didn't work. Tried 3 others, but they didn't work either. Fail 140/141
-Tried to downgrade, but it didn't saw a number which should be shown. The solution was to reinstall the drivers but that didn't work either.
-Holding the [HOME] and [POWER] button shows a phone with a red triangle.
Please help me!
Gerjannn
Do you know if the phone was rooted beforehand or if it had a custom recovery or rom installed. And what was the update it asked you to install?
No, I don't know both of things, I can ask the guy I bought it from if it is rooted.
I'll do that today and post when he mailed back.
if rooted, flash the recovery image, wipe all and install a custom rom
if not rooted, take it to htc
Okay, well, I think my warranty is void, so I better don't bring it to HTC, or am I wrong? I don't know if it's rooted, will know it soon.
The phone never has been rooted. Is it now easier to fix the phone?
Ok, are you able to boot into fastboot?
Sent from my HTC Hero using XDA App
Yes, I am.
I tried to see the device with cmd and then type adb devices, the cmd shows the serial number of my Desire HD but the HTC Hero serial number isn't shown.. I reinstalled the drivers a few times but that didn't work.
When I pass to see the serial number I think I can downgrade it. But reinstalling the drivers doesn't help to show the serial number, anyone has an idea to fix that?
Thanks in advance.
Hy guys
I have an HTC T mobile G2 and a few days back it started to froze when i used certain aplications. I had to remove the battery and it all came back to normal till one time when it got stuck on the HTC logo and wont go any further then that. I have tried to run PC10IMG from Hboot on it but its says that Main Version Is older! I have also tried to delete the hboot.n00 file from PC10IMG boot and reziped it but it didnt worked. I have tried to go into recovery and did a full date wipe on it but with no result. In other words I have tried all the options to recover it using my sd card and it didnt work.
I have Vision PVT S-ON
HBOOT-0.82.008
MICROP-0425
RADIO-26.13.04.19_M
eMMC-boot
Apr 13 2011
I have also tried to use android sdk to downgrade but no mather what I do I cant get the androidsdk to find my phone. I installed the drivers using HTC sync and PDAnet and all other methods I could find online but with no luck. I ve also used vista and windows 7 but since there no way i can access and enable usb debugging thats not an option for me.
Please if you have any ideas on how to get it to work I would appreciate it.
You've posted on the wrong forum section this is for HTC HERO GSM also known as G2 Touch ... is a different phone from HTC T mobile G2. Maybe someone from your phone's forum can help you.
Try a Hard reset if it works, by typing *2767*3855#
If that doesn't work:
Turn off the phone, press and hold the Home, Power, and Back buttons. After sometime the reset process should start. When the reset process is finished press MENU
Caution: Both will wipe everything