Hello Developers,
I bought a used HTC Hero Europe.
The Hero is 1,5 years old.
It worked how it should work.
When I was home after I bought it, the device asked for an update.
I installed the update, and it began updating. After it was done, the known White HTC screen showed up, and then it began.. I waited an half our but the screen stayed. I thought it was frozen, so I removed the battery and started it up again, but the same screen..
That night i put the Hero on and went to sleep. When I woke up, the battery was empty, so it didn't work.. I did the following steps:
-Volume-down button and power button, and reset the device, didn't help.
-Installed the drivers on pc, and put it in the computer via HBOOT and FASTBOOT usb, the pc saw the device (not the sd-card) but HTC Sync didn't.
-I tried to install the RUU which came from the HTC site, but that didn't work. Tried 3 others, but they didn't work either. Fail 140/141
-Tried to downgrade, but it didn't saw a number which should be shown. The solution was to reinstall the drivers but that didn't work either.
-Holding the [HOME] and [POWER] button shows a phone with a red triangle.
Please help me!
Gerjannn
Do you know if the phone was rooted beforehand or if it had a custom recovery or rom installed. And what was the update it asked you to install?
No, I don't know both of things, I can ask the guy I bought it from if it is rooted.
I'll do that today and post when he mailed back.
if rooted, flash the recovery image, wipe all and install a custom rom
if not rooted, take it to htc
Okay, well, I think my warranty is void, so I better don't bring it to HTC, or am I wrong? I don't know if it's rooted, will know it soon.
The phone never has been rooted. Is it now easier to fix the phone?
Ok, are you able to boot into fastboot?
Sent from my HTC Hero using XDA App
Yes, I am.
I tried to see the device with cmd and then type adb devices, the cmd shows the serial number of my Desire HD but the HTC Hero serial number isn't shown.. I reinstalled the drivers a few times but that didn't work.
When I pass to see the serial number I think I can downgrade it. But reinstalling the drivers doesn't help to show the serial number, anyone has an idea to fix that?
Thanks in advance.
Related
Evening all,
I have been advised to post here on XDA from Android Forums. This is a copy of my initial post on there to explain the background to my issue.....
Hi there,
I have HTC Desire from O2 and after 12 hours of online searching and tweaking I'm hoping someone may be able to help.
I received the OTA upgrade yesterday which I accepted because I thought O2 might have it sorted by now. Obviously not. Anyway update ran with no interruption but then rebooted to a frozen O2 screen.
I searched the net and eventually found the guide to update the phone using the RUU Rom. I followed this to the letter and the installer for the RUU wouldnt't open. I then realised that Google Chrome hadn't fully downloaded the file (113mb not 171mb). I then used a download manager to ensure I had the full file. It then ran and seemed to be working... until 80% in when I get ERROR 110 File Open.... please use a complete RUU. I downloaded it several more times in various ways but still same result. By this point my phone was pretty much bricked.
I had black screen with silver HTC logo in the middle and 4 exclamation marks in the corners.... this remained whilst the phone was plugged in and the buttons in any combination did nothing. When i removed the USB cable i got a white boot screen with RUU highlighted in orange and again.... buttons do nothing. Every time I ran the RUU file it brought up a green bar as if it was making progress but then errors at the same point every time. (Error 110 use complete RUU... file seems to be complete now at 171mb)
I tried it on two computers, one win7 and the other vista. The vista machine doesn't even see the phone, it gives a USB error before the update begins.
At 2am I used the SDK download and typed the following at command prompt.... "fastboot oem boot".... phone instantly boots into O2 Froyo and works fine. If i then unplug the phone, turn it off and on again.... i get the black HTC screen again, back to square one.
At the moment I have fastbooted it so its working and have used the goldcard tool to obtain the CID and created the .img file.
I don't know what to do from here!!.... the update obviously hasn't FULLY worked but it must have completed enough for the thing to fastboot and seems to have full functionality (calls, wireless, network etc)
I don't really want to void the warranty but O2's only option is to send it off for 14 days to have an engineer tell me its buggered and send a replacement.
Any advice is appreciated.
Rich.
A couple of helpful guys on there have tried to advise me but without success. They suggested rooting etc but here is my problem.....
At the moment the phone seems to be working fine with Froyo... but the only way I can get my phone to start up is by plugging in and running "fastboot oem boot" from command prompt. If my phone is powered off and I turn it on in the normal way, I get the black screen with silver 'HTC' and triangles in 4 corners and all buttons do nothing!
I have tried fastboot command whilst holding down the volume keys etc and it just boots normally. Obviously something isn't right and I can't let my battery run down otherwise its useless until I can fastboot it again.
So this is preventing me from accessing any of the menu's required in the flash/root tutorials.
Can anyone help or do I just need to ensure I don't run the battery down?!?
Thanks in advance
Rich
if you have a goldcard already, have you tried flashing a diffrent ruu from fastboot? maybe just a generic htc one rather than the o2 one?
Hi,
Thanks for your reply.
Could you advise me which RUU would be the best to use?
I have looked through the list on shipped-roms website but apart from the obvious O2 ones, I don't understand which ones are which!
Thanks
Rich
Hi Rich,
I have exactly the same problem. Have you got any feedback about whether you have solved this issue?
Thanks!
Kelk
Edit:
I think I may have got it sorted. Downgrade to 2.1 as per:
hxxp://forum.xda-developers.com/showthread.php?t=768256
(replace xx to tt in link above)
Hi there,
I haven't solved my issue yet. At the moment I am using my phone on 2.2 but trying not let the battery run flat (I have to use fastboot from command prompt to get my phone to boot up)
Did the tutorial above work for you?
My issue is getting a working goldcard. I'm not sure whether mine has worked succesfully because when i've tried running the RUU of either the unbranded froyo update or even the O2 original, i get and error message and it doesn't work.
I followed the goldcard creation tutorial but I still get the CID error when trying to run the various RUU files.
I hope I can sort this soon because i've been close to throwing my phone out of the window several times!!
Cheers
Rich
Hi Rich,
Yes, the above tutorial worked for me. I think this is because it downgrades to a former version of HBOOT.
rich0684 said:
Hi there,
I haven't solved my issue yet. At the moment I am using my phone on 2.2 but trying not let the battery run flat (I have to use fastboot from command prompt to get my phone to boot up)
Did the tutorial above work for you?
My issue is getting a working goldcard. I'm not sure whether mine has worked succesfully because when i've tried running the RUU of either the unbranded froyo update or even the O2 original, i get and error message and it doesn't work.
I followed the goldcard creation tutorial but I still get the CID error when trying to run the various RUU files.
I hope I can sort this soon because i've been close to throwing my phone out of the window several times!!
Cheers
Rich
Click to expand...
Click to collapse
Use Goldcard + your shipped o2 ROM (ROM that came originally with ur phone 1st time). you can get the rom from HTC official website. enter your Serial Number t download (i recommend using Mozilla built in download manager, coz Google Chrome always give me Corrupted Download when downloading Large files)
Hey everyone,
This is my first post here..and I need your help!! I have my friends HTC Hero (GSM), unlocked, non-rooted, and stuck on the "Hero" boot screen..I've tried everything from soft and hard reset, to getting into recovery mode, but nothing works..when I hold the power+home button, I get an image of a warning triangle with a phone infront of it.. I tried doing a factory reset by holding back+home and power, it took me to the fastboot screen, but that was useless.... PLEASE HELP.
I know that my friend got here by doing an OTA software update via wifi, and his internet connection disconnected in the middle of the update...the phone froze then he restarted and boom..the rest is history...
I'm using Mac OS X Snow Leopard..just FYI..
Thanks...waiting for your replies!!!
Tee
What network is it on? You'll need to find the HTC RUU for that particular network to return it back to stock, run that with your phone hooked up and in fastboot I think.
And you'll need openRUU aswel, use the search.
Sent from my HTC Hero using XDA App
ddotpatel, thanks for the reply!!
Like I said, it's a factory unlocked GSM HTC Hero..no specific network ...
I tried openruu..but it wont recognize the device in fastboot...so I took it to the office today, on a windows 7 pc..the usb drivers installed..the phone is recognized in fastboot but not in ADB...i have no clue why..
Tried flashing RUU WWE i found here in xda, but didnt work..its an issue with ADB i guess..
any more insights?
Sorry pal, I must have missed that bit,... OK, so the WWE RUU should be the right one....
I think installing the latets HTC sync should do it (on your work machine).
If that fails,.... ....
... in fact, you may aswel just start from here to be sure I reckon,....
BTDAG's EPIC GUIDE.....
[Guide] Drivers & RRU Errors Solved
Hy guys
I have an HTC T mobile G2 and a few days back it started to froze when i used certain aplications. I had to remove the battery and it all came back to normal till one time when it got stuck on the HTC logo and wont go any further then that. I have tried to run PC10IMG from Hboot on it but its says that Main Version Is older! I have also tried to delete the hboot.n00 file from PC10IMG boot and reziped it but it didnt worked. I have tried to go into recovery and did a full date wipe on it but with no result. In other words I have tried all the options to recover it using my sd card and it didnt work.
I have Vision PVT S-ON
HBOOT-0.82.008
MICROP-0425
RADIO-26.13.04.19_M
eMMC-boot
Apr 13 2011
I have also tried to use android sdk to downgrade but no mather what I do I cant get the androidsdk to find my phone. I installed the drivers using HTC sync and PDAnet and all other methods I could find online but with no luck. I ve also used vista and windows 7 but since there no way i can access and enable usb debugging thats not an option for me.
Please if you have any ideas on how to get it to work I would appreciate it.
You've posted on the wrong forum section this is for HTC HERO GSM also known as G2 Touch ... is a different phone from HTC T mobile G2. Maybe someone from your phone's forum can help you.
Try a Hard reset if it works, by typing *2767*3855#
If that doesn't work:
Turn off the phone, press and hold the Home, Power, and Back buttons. After sometime the reset process should start. When the reset process is finished press MENU
Caution: Both will wipe everything
I bought a used Sprint HTC EVO 3D in ebay, knowing it had a boot loop problem as described by the seller. Before buying, I researched to see if I can possibly fix the issue, and at that time I saw a few ways to do it. Unfortunately, now that I have the phone and tried those ways, my phone is still stuck in a boot loop.
This is what I've done so far:
1) Received the phone w/ HBOOT 1.5 (unlocked using HTC method).
2) I tried to flash TWRP 2.1.1, TWRP 1.0.3, ClockWork Mod 4.0.1.4, ClockWork Mod 5.8.0.1, and 4EXT RC3. The flashing seems to work as indicated by fastboot (it says OKAY after flashing).
3) I tried launching the recovery via fastboot command line and also tried launching recovery via power cycle while holding volume button down. Neither method allowed me to get to recovery. I would see the HTC logo, and then boot loop.
Other things I've tried:
1) Relock the phone.
2) Run the latest RUU (Sprint 2.17.651.5). I also tried the PG86IMG version. Flashing seems to succeed either way. But when I reboot, boot loop is still there. ROM doesn't boot.
Other things I've tried:
1) With the relocked phone, I did the HBOOT 1.4 downgrade and was successful downgrading.
2) I ran the RUU (Sprint 1.13.651.7) after the successful downgrade as described in the downgrade method so that I can try the Revolutionary S-OFF if my ROM boots.
3) The RUU succeeds, but the phone is still stuck in boot loop. ROM doesn't boot.
Again, the only thing that seems to work is fastboot commands. Adb commands don't work since the ROM doesn't even boot up.
I'm not sure if there's anything else I can do with the phone. I'm thinking now this may be a hardware issue. But before I send it in to HTC, I'd like to get opinions from the experts out there to see if there's anything else I can try.
Thanks!!!
none
Try to plug it into your computer, open a command prompt and type.
"adb reboot recovery"
Just like you see it, that should get you into recovery so you can flash a new rom onto it. And if you can swing it, by a new one next time lol
As stated above, adb commands won't work since you need a bootable ROM in the first place.. My EVO 3d reboots right after the first HTC logo pops up.. I've also tried launching recovery via fastboot command line and via power cycle and holding volume down button and selecting recovery. Both methods just reboots the phone and reboots over and over til I pull the battery out.
exact same problems, any help?
i have the exact same problems as Alpine Man.
tired everything, and i was hoping that if i downgraded to hboot 1.4, everything would be ok in terms of bootloops, but no =[
Can anyone shed light on this, software issue? hardware issue?
Anyone have a solution for this? or just send it to htc/
Have u tried installing new custom Rom?
I can't remember the creator's name but the file name is EVO 3d v2. I used the file to fix my bootloop. It's actual use is to relock ur bootloader back and it also install the ruu file. But it worked for me.
It might help u too. Maybe give a shot.
Sent from my AWESOME HTC EVO 3D. Click THANKS if u find my post is helpful.
I tried everything... And nothing fixed it. I finally sent it to HTC. They replaced the motherboard and all is well again.
i've read almost every guide availble regarding bootloop problems. my sister's evo 3d has no problems whatsoever. mine won't boot for anything!! have to go to work now but i will try it when i get home. if that doesn't work i'll probably have to send it in too.
alpineman - does the 1 year manufacturer warranty transfer over when you buy the phone used off ebay? i got my phone in great condition on ebay, with no mention of bootloop problems =[ . i'm not with sprint. i bought the phone hoping to flash it to metro. do i call htc instead of sprint? i'm not really sure how this warranty thing works.
any help is greatly appreciated thanks!
HTC did not ask for receipt, proof of ownership, or whether I had an active Sprint contract. They went by the serial number to determine warranty status. This is the 2nd HTC phone I had to do this with. Both times, no warranty problems whatsoever.
that's great! if all else fails, i'll give them a call on monday. thanks for the help!
good news! Come came back from HTC with new motherboard, boots up nicely now. I haven't done anything to it yet.
Bad new: the battery cover doesn't sit nice and flush anymore, its kinda crooked
It's sooo minor i almost don't wanna bother with HTC, but physically it was mint when I sent it in.
Need help
Hi can any one help, I am trying to gain S-Off on my Evo 3D, hboot 1.49.0018, I have Htc sync driver (Sync Un Installed)
adb devices command works fiine and gives me the serial number
but any other command with adb or fastboot it stucks on waiting for device.
Please Please Help me.
Regards,
Hello everybody,
I am new here, but after many searches I found out that this forum can be quite useful. Unfortunately I couldn't find the answer to my problem. Here you go, I start very well for my first thread:
I just got a HTC one M7 international version GSM from a friend, very nice phone and it was already rooted and had Trickdroid installed on it. I started to talk to my friend and he told me I should install KIt Kat on the phone... and from there it went all wrong...
I tried to install a KIT KAT rom I found online, it didn't work and the phone wouldn't start anymore, I would just have access to recovery mode (CWM is installed) and fastboot/bootloader. From there, the phone wasn't recognized anymore by my pc when connected to USB. I then used a mini USB cable to connect a USB key with different .zip file to load them to the phone.
After many attemps, one file finally worked (all the other would abort installation), it was insertcoin M7 kustomizer... I know I should have had reloaded Trickdroid 11.0.0 on it, but it was taking ages to download and went the fast way... which was a really bad decision I guess.
After the installation of insertcoin, the phone rebooted and... rebooted...and keeps rebooting to the HTC white screen (with the red warning: this build is for...)... it goes on and on...
Only thing I can do is hold the volume down key when it reboots and then it takes me to fastboot/bootloader. From there when I try to go to recovery mode it goes to recovery mode for half a second and reboot directly to the white HTC screen over and over again....
Also, USB device is not recognized (but strange, HTC sync manager starts even though it tells me no phone is connected).
Now I have the Trickdroid 11 file ready (1.1GB) but there is no way to install it on the phone... I really don't see how to do it anymore, did I really screw up big time and my phone is more or less a dead weight?
I am going to Kuala Lumpur, Malaysia at the end of the week, maybe someone will be able to find a solution for me...
I shouldn't have touched a phone that was working very well....I know...
Nobody? So my HTC one is dead?
Is the all in one tool going to help? I installed it but since my phone is not recognized by the computer (windows 8.1) when connected via USB, I don't seem to be able to do anything...
sedoriku said:
Is the all in one tool going to help? I installed it but since my phone is not recognized by the computer (windows 8.1) when connected via USB, I don't seem to be able to do anything...
Click to expand...
Click to collapse
This is all if you can find a way to get files to your phone...
I'm not sure which recovery you have but when upgrading from Android 4.2.2, and 4.3 the recovery you are using needs to be updated to the most current version. For example if you are running TWRP recovery you need to be running TWRP 2.6.3.3 for everything to run smoothly. In order to do this though you will need to download your original ROM (No matter how long it takes). Then go google play store and download goo.im and update you recovery with openrecoveryscript and update from there and you should be fine. I would also like to note that it's fully recommended that when you flash 4.4 KK you do a full wipe. This means userdata/cache/dalvik cache wipe, otherwise you will run into problems. Let me know if I missed anything or if you have anymore questions!
Thank you, but unfortunately I still couldn't find a way to access the files on the phone, no matter what I do. The phone starts by itself to the HTC white screen when I connect it to the main to charge it... I can only access fastboot/bootloader... I feel useless...
I feel your pain
sedoriku said:
Thank you, but unfortunately I still couldn't find a way to access the files on the phone, no matter what I do. The phone starts by itself to the HTC white screen when I connect it to the main to charge it... I can only access fastboot/bootloader... I feel useless...
Click to expand...
Click to collapse
After my htc one freezing on the 'quietly trickdroid' loading screen my phone will now not turn on, AT ALL! I think it's screwed : S
I just arrived in Kuala Lumpur and took it to a little shop, they told me they will fix it for me by tomorrow for 50USD... I'll let you know tomorrow if they managed to make the magic happen. I think they would reinstall stock, but that's fine with me, much better than a bricked "rooted" phone. It will take me a while before I start to screw up with a phone again...