Hey,
I have a x10i which I de-branded and unlocked, dose that void my warranty?
As I keep getting the "camera not available" message am sending my phone to Sony Ericsson for repair.
Will they repair it or have I voided my warranty?
Thanks
mosh680 said:
Hey,
I have a x10i which I de-branded and unlocked, dose that void my warranty?
As I keep getting the "camera not available" message am sending my phone to Sony Ericsson for repair.
Will they repair it or have I voided my warranty?
Thanks
Click to expand...
Click to collapse
You can search and see if one of the flash versions will put your phone back to its original. There are several around. Or change the CDA back to original and do SEUS repair.
Hey
iv tried to put the CDA back to original codes, but then SEUS dse not recognise my device and it dosnt give a repair option.
I need to get it back to 1232-4291 Orange UK/Sensuous black
mosh680 said:
Hey
iv tried to put the CDA back to original codes, but then SEUS dse not recognise my device and it dosnt give a repair option.
I need to get it back to 1232-4291 Orange UK/Sensuous black
Click to expand...
Click to collapse
Thats the SI number NOT the CDA. Anyway, I uploaded the Orange UK firmware already so if you download it you can flash it straight back with flash tool:-
X10i UK Orange - http://www.multiupload.com/K1XB74M1WO
Failing that, the CDA you should be using is 1234-6152
mosh680 said:
Hey
iv tried to put the CDA back to original codes, but then SEUS dse not recognise my device and it dosnt give a repair option.
I need to get it back to 1232-4291 Orange UK/Sensuous black
Click to expand...
Click to collapse
That is SI, try using CDA 1234-6152
Hey
Thanks for all your help really appreciated
i did flash it back to the UK Orange firmware using the flash tools, however the camera still dosnt work so will have to send it back.
Once again thanks alot
I once sent my phone in for repair and it was rooted and everything! The guy just said to me that the os is open source so it wouldn't make a difference. Three days later I got a brand new x10
Hey shukla, are you on Rogers?
I'm thinking of phoning in to get my warranty on my X10 since I think I have some issues on the 3 main buttons. What was the procedure and what did they tell you to do to get the warranty replacement? Or do they repair the phones?
Tri3Dent said:
Hey shukla, are you on Rogers?
I'm thinking of phoning in to get my warranty on my X10 since I think I have some issues on the 3 main buttons. What was the procedure and what did they tell you to do to get the warranty replacement? Or do they repair the phones?
Click to expand...
Click to collapse
Yes, I'm with rogers canada.
My phone stopped charging at one point, and the usb plug didn't work so I called them. They told me to first see if there was any hardware or water damage done to the phone (I said no because there wasn't any). Then he told me to do a factory reset off my phone, which didn't solve the problem. That he told me that within 3-5 business days, I will receive a new/refurbished phone. I just had to send back my ****ed up phone. They paid for the s&h.
He did scare me though cuz he said that if there was no problems with the phone and wasted their times, or if there was visible damage or water damage, i would get charged $150.
I also told him that my phone was rooted and running another countries firmware. He told me that its fine since the OS is open source. I hope their policies didnt change
Good luck! I hope I helped
Hey Shukla,
Thanks for replying. That's weird that they said if there was nothing wrong, they would charge $150? My phone's been having dropped calls lately and I did try my friend's X10 (swapped sims) and it would drop calls on my particular phone where his didn't.
Also, how was the quality of the replacement phone? Does it seem new? Any scratches or anything?
Yeah, I didn't understand the $150 thing either. The replacement was brilliant! No scratches shiny, smelt new... It seemed brand new
Related
Whats the best thing i can do, turns out my rebooting issues are ram related fault with a bad badge of boards. Changed the default.prop values to upgrade to the Nordic FW, was originally orange FW then debranded UK 026. Not sure whats best to do assuming SE wont like the fact it has the nordic 2.1 update! Never made a backup of the orange FW didnt think it would matter UK generic should be fine for them i'd imagine! dont know whats best to do, wait for the UK 2.1 generic update to come out and flash it? then send it away un rooted. Rther than try go back to 1.6
I'd wait for the 2.1 update and flash that if you can.
I had one that was doing that and it got swapped anyway.
Where are you sending it for repair? I sent my x1 with a custom Rom for repair at cpw when the screen went and they made no mention.
Sent from my X10i using Tapatalk
No idea they just said it would need to go in for repair for 5 days [and no replacement in the meantime]! dont have any other spare phones very annoying!
She also said theres a 2yr warranty with its hardware. sure the booklet said 1!
go3asy said:
She also said theres a 2yr warranty with its hardware. sure the booklet said 1!
Click to expand...
Click to collapse
Doesn't matter what the booklet says. EU-law: 2-year minimum.
Page 7:
http://ec.europa.eu/publications/booklets/move/64/index_en.htm
Also see the conditions in the logitech warranty:
http://www.logitech.com/en-us/footer/terms-of-use/&id=3101
Warranty Periods
Please note that in the European Union, any warranty period less than two years shall be increased to two years.
Click to expand...
Click to collapse
Hi,
I have an x10 on contract from three mobile (uk) and after i got it, i rooted it and changed it to the generic firmware before updating to 2.1.
Last week the speaker in the top of the phone broke (really distorted and crackly) so i was going to put the original firmware back on before i sent it off...
But.. a week later, i have had another problem.. it will not turn on or charge! LED flashed red three times and would not charge at all (pc usb or wall plug). Believe this was because the battery is completely drained.. is it just a faulty battery or has the motherboard bust or charging circuit ect? (like all the stuff i read on google haha) is there any other way to fix this?
I have phoned 3 up and they said i can send it back for repair under warranty. My question is, will they notice that the firmware has been changed? (as i know that this voids the warranty?) It is NOT rooted, only the firmware is changed.
I'm worried they will notice and will not repair it ect.. :S
Many thanks
Spud
Unless they can get it to switch on I doubt they will notice, that and they send them off for repair so unless they are very clear whats supposed to be on it with the repair shop it should be okay.
3 might just send a new one If it looks to be beyond repair,
Hope this helps
Vengeance
Sent from my X10i using XDA App
spudy12 said:
Hi,
I have an x10 on contract from three mobile (uk) and after i got it, i rooted it and changed it to the generic firmware before updating to 2.1.
Last week the speaker in the top of the phone broke (really distorted and crackly) so i was going to put the original firmware back on before i sent it off...
But.. a week later, i have had another problem.. it will not turn on or charge! LED flashed red three times and would not charge at all (pc usb or wall plug).
I have phoned 3 up and they said i can send it back for repair under warranty. My question is, will they notice that the firmware has been changed? (as i know that this voids the warranty?) It is NOT rooted, only the firmware is changed.
I'm worried they will notice and will not repair it ect.. :S
Many thanks
Spud
Click to expand...
Click to collapse
To be on the safe side, I would flash the original operator firmware before shipping it off. You can find the original operator firmware here.
Basically, the speaker used for phone calls has broken on my Xperia S there is no sounds out of it whatsoever, so i sent it off to Three UK where i bought the phone from who has have sent the phone back unrepaired with this message:
"Sorry Your phone cant be repaired
We've put your phone though a series of tests and can confirm there is software on it that has not been approved by three. We are not authroiased to hanle phones that do not have threes approved software versions installed so unfortunaltely we are unable to repair it"
Now a few months ago now i installed a generic ICS firmware for the Xperia S and so am assuming this is the problem, i have a few qauestions though as im now wondering:
1. Can i restore it to a Three UK firmware
2. Will they then repair it or is it now blacklisted
3. Is the warranty still valid with Sony and could i go around three and get them to repair it instead?
Thanks for your help guys:good:
I have a question.
I just broke my phone following this guide: http://forum.xda-developers.com/showthread.php?t=1702815
I followed every step in this thread, but when I want to power up my phone it doesn't do anything
No vibration, nothing. Volume+ and power button also don't work..
I think I broke my phone...
Is there any way to make my phone work again?
PLEASE HELP!!!
I think you're phone is permanently bricked . You might be able to recover it using ATF (Advance Turbo Flasher) but that requires buying special hardware and soldering it to your mainboard, and I'm pretty sure it would be expensive. If you're still under warranty, you might be able to have it replaced by Nokia.
phantomsniper773 said:
I think you're phone is permanently bricked . You might be able to recover it using ATF (Advance Turbo Flasher) but that requires buying special hardware and soldering it to your mainboard, and I'm pretty sure it would be expensive. If you're still under warranty, you might be able to have it replaced by Nokia.
Click to expand...
Click to collapse
That's not good :s
I bought the phone from someone else so i think no warranty.
I have to buy a new one i'm afraid.
Thanks for your response!
bozzg86 said:
That's not good :s
I bought the phone from someone else so i think no warranty.
I have to buy a new one i'm afraid.
Thanks for your response!
Click to expand...
Click to collapse
Maybe it's not to late, bozzy.
You can see if you have warranty just by checking your imei number, if yes just bring it to an ncs point.
Just read this and check your emei on the bottom of the page.
http://www.nokia.com/nl-nl/support/online-repair/
Goodluck
Yeah, I think the warranty might still work. I myself bought my phone from eBay, and I sent it in for repair because the battery cover was getting loose. It hasn't arrived at Nokia's Repair Center yet, but they checked the warranty from the IMEI number and sent me a prepaid shipping label so it looks like they'll accept it.
Mine still had the Qualcomm bootloader when I sent it so I'm not sure if they'll actually repair it, but since yours doesn't boot at all, I'm guessing they'll just flash back to stock without even checking to see if you rooted it or anything. They are supposed to be getting mine on Monday, so I guess I'll post back if they refuse to repair it because the bootloader is modified or because I'm not the original owner.
Hello.
My Ultra has had a small issue since new - a slight screen fault
Sony saying warranty refused due to "unauthorised software upgrade"
Only ever flashed FTFs meant for the device - bootloader is locked.
I have a copy of the TA partition so I may restore that.
Should I resubmit the device once I get it back?
What are your thoughts please? Can I challenge this "unauthorised software upgrade" nonsense?
Didn't you restore the TA partition before you sent it in?? If no, that's the reason why they're not fixing it. If you did restore.it, you've probably flashed a FTF from a different region. Be sure to restore and lock your bootloader and also be running the correct firmware from your region.
Sent from my C6833 using Tapatalk
Nope. Like an idiot I didn`t. I have numerous Sony phones here. A few Ultras etc
Can`t remember unlocking the bootloader on it.
I do have all TA partitions backed up with locked bootloader and unrooted so I will restore and send it back in.
If they will accept it.
N10AP said:
Nope. Like an idiot I didn`t. I have numerous Sony phones here. A few Ultras etc
Can`t remember unlocking the bootloader on it.
I do have all TA partitions backed up with locked bootloader and unrooted so I will restore and send it back in.
If they will accept it.
Click to expand...
Click to collapse
Yeah, that's probably it. Just be sure to have everything, and I mean EVERYTHING stock. Especially when you send it to Sony themselves. It's not a big deal if you're sending it in to an authorized service center (that's not Sony). They get money from Sony per repairment, so they're usually not that worried about details like these (my own experiences in Norway, so don't start assumeing things now).
Sent from my C6833 using Tapatalk
LordManhattan said:
Yeah, that's probably it. Just be sure to have everything, and I mean EVERYTHING stock. Especially when you send it to Sony themselves. It's not a big deal if you're sending it in to an authorized service center (that's not Sony). They get money from Sony per repairment, so they're usually not that worried about details like these (my own experiences in Norway, so don't start assumeing things now).
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
It isn`t actually Sony it is indeed some kind of subcontractor based in the south of the UK.
I haven`t received the handset back. Really worried about the condition it will come back in. It was immaculate and unmarked when it left me.
Hope they haven`t knackered it
N10AP said:
It isn`t actually Sony it is indeed some kind of subcontractor based in the south of the UK.
I haven`t received the handset back. Really worried about the condition it will come back in. It was immaculate and unmarked when it left me.
Hope they haven`t knackered it
Click to expand...
Click to collapse
Hmm, yeah that would be really bad. You didn't take a couple of photos of it with today's newspaper or anything before you shipped it? If not, that's a good idea to do. That way you'll have proof that it wasn't broken when you shipped it.
Aren't there any other autorized repair centers where you live? Or did you ship it to your carriers repair center?
LordManhattan said:
Hmm, yeah that would be really bad. You didn't take a couple of photos of it with today's newspaper or anything before you shipped it? If not, that's a good idea to do. That way you'll have proof that it wasn't broken when you shipped it.
Aren't there any other autorized repair centers where you live? Or did you ship it to your carriers repair center?
Click to expand...
Click to collapse
I rang Sony, they sent an email, I sent the handset freepost to this firm in the south.
Fingers crossed it is back today. Anyway, off to College! (I`m 35 so a mature learner!)
N10AP said:
I rang Sony, they sent an email, I sent the handset freepost to this firm in the south.
Fingers crossed it is back today. Anyway, off to College! (I`m 35 so a mature learner!)
Click to expand...
Click to collapse
Yup! Let's hope it goes well! Nice to see that people are still going back to school. I'm going back myself this fall, and i'm 28.
ok... Got phone back, scratched to bits. Official complaint going their way.
Bootloader is indeed locked and unrooted
They didn`t return my original proof of purchase.
Correct region... 1275-6410
Lets see what happens...