Basically, the speaker used for phone calls has broken on my Xperia S there is no sounds out of it whatsoever, so i sent it off to Three UK where i bought the phone from who has have sent the phone back unrepaired with this message:
"Sorry Your phone cant be repaired
We've put your phone though a series of tests and can confirm there is software on it that has not been approved by three. We are not authroiased to hanle phones that do not have threes approved software versions installed so unfortunaltely we are unable to repair it"
Now a few months ago now i installed a generic ICS firmware for the Xperia S and so am assuming this is the problem, i have a few qauestions though as im now wondering:
1. Can i restore it to a Three UK firmware
2. Will they then repair it or is it now blacklisted
3. Is the warranty still valid with Sony and could i go around three and get them to repair it instead?
Thanks for your help guys:good:
Related
Hey,
I have a x10i which I de-branded and unlocked, dose that void my warranty?
As I keep getting the "camera not available" message am sending my phone to Sony Ericsson for repair.
Will they repair it or have I voided my warranty?
Thanks
mosh680 said:
Hey,
I have a x10i which I de-branded and unlocked, dose that void my warranty?
As I keep getting the "camera not available" message am sending my phone to Sony Ericsson for repair.
Will they repair it or have I voided my warranty?
Thanks
Click to expand...
Click to collapse
You can search and see if one of the flash versions will put your phone back to its original. There are several around. Or change the CDA back to original and do SEUS repair.
Hey
iv tried to put the CDA back to original codes, but then SEUS dse not recognise my device and it dosnt give a repair option.
I need to get it back to 1232-4291 Orange UK/Sensuous black
mosh680 said:
Hey
iv tried to put the CDA back to original codes, but then SEUS dse not recognise my device and it dosnt give a repair option.
I need to get it back to 1232-4291 Orange UK/Sensuous black
Click to expand...
Click to collapse
Thats the SI number NOT the CDA. Anyway, I uploaded the Orange UK firmware already so if you download it you can flash it straight back with flash tool:-
X10i UK Orange - http://www.multiupload.com/K1XB74M1WO
Failing that, the CDA you should be using is 1234-6152
mosh680 said:
Hey
iv tried to put the CDA back to original codes, but then SEUS dse not recognise my device and it dosnt give a repair option.
I need to get it back to 1232-4291 Orange UK/Sensuous black
Click to expand...
Click to collapse
That is SI, try using CDA 1234-6152
Hey
Thanks for all your help really appreciated
i did flash it back to the UK Orange firmware using the flash tools, however the camera still dosnt work so will have to send it back.
Once again thanks alot
I once sent my phone in for repair and it was rooted and everything! The guy just said to me that the os is open source so it wouldn't make a difference. Three days later I got a brand new x10
Hey shukla, are you on Rogers?
I'm thinking of phoning in to get my warranty on my X10 since I think I have some issues on the 3 main buttons. What was the procedure and what did they tell you to do to get the warranty replacement? Or do they repair the phones?
Tri3Dent said:
Hey shukla, are you on Rogers?
I'm thinking of phoning in to get my warranty on my X10 since I think I have some issues on the 3 main buttons. What was the procedure and what did they tell you to do to get the warranty replacement? Or do they repair the phones?
Click to expand...
Click to collapse
Yes, I'm with rogers canada.
My phone stopped charging at one point, and the usb plug didn't work so I called them. They told me to first see if there was any hardware or water damage done to the phone (I said no because there wasn't any). Then he told me to do a factory reset off my phone, which didn't solve the problem. That he told me that within 3-5 business days, I will receive a new/refurbished phone. I just had to send back my ****ed up phone. They paid for the s&h.
He did scare me though cuz he said that if there was no problems with the phone and wasted their times, or if there was visible damage or water damage, i would get charged $150.
I also told him that my phone was rooted and running another countries firmware. He told me that its fine since the OS is open source. I hope their policies didnt change
Good luck! I hope I helped
Hey Shukla,
Thanks for replying. That's weird that they said if there was nothing wrong, they would charge $150? My phone's been having dropped calls lately and I did try my friend's X10 (swapped sims) and it would drop calls on my particular phone where his didn't.
Also, how was the quality of the replacement phone? Does it seem new? Any scratches or anything?
Yeah, I didn't understand the $150 thing either. The replacement was brilliant! No scratches shiny, smelt new... It seemed brand new
Hi,
I have an x10 on contract from three mobile (uk) and after i got it, i rooted it and changed it to the generic firmware before updating to 2.1.
Last week the speaker in the top of the phone broke (really distorted and crackly) so i was going to put the original firmware back on before i sent it off...
But.. a week later, i have had another problem.. it will not turn on or charge! LED flashed red three times and would not charge at all (pc usb or wall plug). Believe this was because the battery is completely drained.. is it just a faulty battery or has the motherboard bust or charging circuit ect? (like all the stuff i read on google haha) is there any other way to fix this?
I have phoned 3 up and they said i can send it back for repair under warranty. My question is, will they notice that the firmware has been changed? (as i know that this voids the warranty?) It is NOT rooted, only the firmware is changed.
I'm worried they will notice and will not repair it ect.. :S
Many thanks
Spud
Unless they can get it to switch on I doubt they will notice, that and they send them off for repair so unless they are very clear whats supposed to be on it with the repair shop it should be okay.
3 might just send a new one If it looks to be beyond repair,
Hope this helps
Vengeance
Sent from my X10i using XDA App
spudy12 said:
Hi,
I have an x10 on contract from three mobile (uk) and after i got it, i rooted it and changed it to the generic firmware before updating to 2.1.
Last week the speaker in the top of the phone broke (really distorted and crackly) so i was going to put the original firmware back on before i sent it off...
But.. a week later, i have had another problem.. it will not turn on or charge! LED flashed red three times and would not charge at all (pc usb or wall plug).
I have phoned 3 up and they said i can send it back for repair under warranty. My question is, will they notice that the firmware has been changed? (as i know that this voids the warranty?) It is NOT rooted, only the firmware is changed.
I'm worried they will notice and will not repair it ect.. :S
Many thanks
Spud
Click to expand...
Click to collapse
To be on the safe side, I would flash the original operator firmware before shipping it off. You can find the original operator firmware here.
Hey guys, this may be stupid question, although I have searched and can only find references to the fact that this voids the O2 warranty. The phone is not rooted.
I have just used the brilliant instructions on thread
http://forum.xda-developers.com/showthread.php?t=1064894&page=12
to debrand my new Galaxy S2, however it was on O2 and I know it effectively voids the O2 warranty. However does it affect the Samsung Warranty? It is effectively as if I bought a Sim Free phone from Amazon or something so would I be able to use the Samsung warranty? Assuming that I didnt rebrand it back to O2.
Meant to say after I posted last night I connected the phone up to the PC with Kies and it is recognised and offers me a Samsung update. So the instructions work a treat and seem to make it an unbranded Sim Free phone, but I dont know whether Samsung would see it that way if I had to return it for some problem. I assume they would be able to tell that the Firmware/Kernal or whatever had been changed.
Cheers guys - you'll have to bear with me I have read the forum for ages (since my Samsung Omnia 2) but have never posted on any forum!
I would be interested in this topic too. Anybody knows?
This might be one of those things that is affected by, for example, the way EU regulations work.
From what I remember, its something like you have by default the manufacturer's warranty (usually 1 year, sometimes 6 months). But as per EU regulations, electronic devices have 2 years defect warranty, but with the retailer, not the manufacturer.
I could be very wrong.
Back to the point. If what I said is correct, this would mean you still have your Samsung warranty, technically. You would lose the O2 one. But I'm not sure what Samsung's position is regarding firmware flashes from anything other than KIES. They will be able to tell by checking the IMEI that your phone was originally O2 branded, so they'll know you flashed a new firmware.
This is largely irrelevant however, as unless your warranty issue breaks the phone entirely, you just reflash the O2 firmware back then send it to O2 and even if you rooted, a £4 micro-usb jig off ebay (which is a 301k resistor in the right pins) will erase any record of custom flashes
As per the last post keep a copy of original firmware .
Rooting voids warranty by Samsung see letter on Samfirmware .
Debranding retailer is at liberty to decline warranty but that will depend upon who sees the phone and if they are bothered about Samsung stock rom .
Custom rom no warranty full stop .
Stock Samsung rom you should find Samsung honour the warranty .
Plenty have had stock rom and or custom rom fixed but also some have been turned away judged on a vast number og Samsung Galaxy user posts .
jje
I did wonder whether it would be an issue for Samsung as it is their standard firmware. It is said above that they would know from the IMEI which was sent to O2, but I think O2 were issuing debranded phones for the first couple of months, so would that be the only way they could tell? I am not hugely up on this but am wondering if there are any other ways for Samsung to tell as the phone is effectively a debranded SIM Free Galaxy S2 which can be bought from Play or Amazon.
The Samsung warranty according to what I can find on the Samsung website is 24 months for a mobile, although that seems to be limited down to 12 months of a useful warranty. I really ask because I have one for my sister which I now dont want to give her and was going to sell as Debranded Sim Free!?!
O2 issued BRANDED unlocked phones not unbranded .
Samsung are more than likely not going to check phones IMEI relative to original provider as long as you have a receipt for the phone from an authorized Samsung outlet .
jje
It seems that Branded Samsung S3 are not compatible with BMW Telematics and Unbranded versions are.
I do not understand why this is.
This has been discovered by my service centre who have raised the question with Samsung.
They cannot flash my current Vodaphone unlocked phone with unbranded software as it will invalidate my warranty so they have send a job report and have ask if they would offer an exemption in writing so my phone can be flashed or better still be offered a replacement unbranded phone.
The baseband version on the unbranded phone was different to the branded version and it was not running the latest baseband. On my branded phone it did not work either the latest or the previous firmware as they had another S3 on T-Mobile & O2 and they did not work either.
THEY "Samsung" must either offer me a new phone or allow current phone to be flash it is not right to be held a will to have a phone that cost me £300 plus a two year contract and I cannot get it to work.
The Faults:
The fault is to due with Contacts stored in Gmail. The car cannot pull down the contacts and store them and it causes the phone to disconnect and remove it profile after attempting several times.
If you set the phone to not download contacts from phone to car, the phone works perfectly with the car.
Just received my Z Ultra Today, and had some issues. Firstly, it was randomly powercycling. The 4.4.4 update seems to have fixed the worst of that.
However, the issue remains that the device will not read a sim card. I've tried four different sim cards from four known working devices and two carriers. It just reads, "Invalid Card- Emergency Calls Only".
I've gone through and repaired it several times using the PC Companion and i've tried several resets as well- nothing.
At my wit's end.
HALP!
Edit: Yes, i do have a valid IMEI. Knowing that, should i return the item to the seller?
I would return it.
Is it new?
Send it to Sony, if you can. Mine was defective, purchased on eBay. Called Sony, sent to repair center in Texas, they paid for shipping. Exactly one week later, device returned. WAS BRAND NEW, IN RETAIL PACKAGING!! ? Totally ? . Writing from it now. My problem was with the headphone ? jack not working at all, and a few other issues . So, I was pleasantly surprised to receive a totally new MOBILE PHONE ? !!
Sent from my C6806 using XDA Free mobile app