Related
After over 6 hours on the phone with Samsung support (until 2:30 am on SAt.) I was told to take the device back(stock and unrooted) and exchange or get a refund. I called Staples and was assured that they had PLENTY in stock(their words) so I made the 45 minute drive (one way) and upon arriving at the store the cashier was very polite but said she must talk to Mgr. The mgr shows up and says "oh your bringing back another one,(with a huge smirk on his face) I said yes I had tried very hard to resolve the issues with support but could not. The mgr continued to smirk and look at me like "yeah right" He said he must call his district mgr he left and the cashier apologized for him saying"He should not have treated you like that. The mgr returned and still had the same smirk on his face. and said "what do you want to do?" I replied, I will try another one ( I had purchased one a week and a half ago and returned it for refund after 3 days.) He said just a moment and went to the store room and when he came back he said I can exchange it for one in an opened box, I replied NO WAY!!. He then said that they had 2 in the back and both were opened, I said what happend to the plenty I was told on the phone? I then asked for a refund and he whispered something to the girl and smirked again and left. The cashier then all of a sudden had all of this info about stock in the backroom etc. I firmly believe that they did not want to exchange the device and would rather refund and look for others to come in and buy their stock.(opened and unopened) The cashier apologized once again for the mgr's actions. I got the number for corporate and will call tomorrow. Upon reading the coupon it says coupon good only while supplies last. That could mean that all stores were only shipped a very few. I now have no coupon and no device. I had just returned the TF I had been trying and decided to stick with the Gtab and had purchased a Samsung keyboard for it at BB. Anyone else have problems with Staples?
I will not shop at Staples again after the way I was treated when my wife and I went to the store to buy my Samsung Tab, was treated very rudely by a manager, ended up driving 45min to BB the next day to buy my tab. Guess they didn't want my money!!
To make a long story short, website said in stock, went to store, young kid said oh yeah we have some in the back but I can't go back and get them. Asked to speak to a manager,she said it was too much work to get it out of the back and I should buy a Xoom because it has an sd card (funny huh?) I exchanged several intense sentences with the manager and left the store and will not ever go back in one. I pulled our business away from them on our business side as well. Doesn't hurt me any, I order from other places now.
While at BB purchasing the keyboard a man and his girl friend saw the keyboard and asked me how I liked the Gtab. I replied I really liked it but might have to return it for issues. He then stated that he was going to attempt to get BB to honor the coupon for the Gtab. I told him I had tried that at another BB and it was a no go. Well about 2 minutes later the mgr showed up and told him no problem. So perhaps there is a chance I can get the same BB to honor a coupon when I find one. I am going to return the keyboard as it would not function properly(called samsung support and they could not help me get it to be recognized by the Gtab. I will try to purchase the device with coupon.
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
lost2030 said:
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
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Thanks!!! I also hit the thanks button !!!!!!
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
Raistlin1 said:
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
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was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
tenbeau said:
was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
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I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
Raistlin1 said:
I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
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Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
You could have exchanged it for an open box unit and then waited for some new ones to do another exchange later. Maybe one of the open box units was like new? The coupon is good until 7/30 so you can keep checking local stock.
And what was wrong with your tab? (just curious...)
tenbeau said:
Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
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Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
Vlad_z said:
And what was wrong with your tab? (just curious...)
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It had almost constant black screen freezes and youtube videos would not play without FC. Also constant Samsung apps FC. Also it refused to acknowledge the samsung keyboard I purchase for it. I tried all of the fixes mentioned in this forum and also spend over 6 hours with samsung support to no avail.
Interesting stories about Staples customer service. I bought a 16 GB Galaxy Tab from Staples on the first day of the coupon offer, and got an unopened, unlocked unit that I am very happy with.
But, before I said I wanted to buy one, the salesperson would not go to get one out of the back (so I could examine the specs on the box), which I found strange. And, once I said I wanted to buy, he pushed like crazy to get me to buy the protection plan ($230 on a $400 purchase!!), over and over again, which was very annoying.
I would have much preferred to buy at BB if I knew they would have honored the coupon, but I did end up with a well-performing Tab.
never had a problem with staples
Raistlin1 said:
Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
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UPDATE: I ended up going to BB and was turned down by mgr and then later that day I found out a staples near BB had one in stock (acer iconia and Motorola xoom) upon arriving there it turned out one was display unit(acer iconia) and the price on the Xoom was 599 instead of 499.00.I decided against both of them. Stopped by BB on way home and was considering buying a TF at full price. Just for fun I asked the sales rep to help me and he replied he was busy and then got this other rep to help me. I asked him if he would honor the staple coupon and he said funny you should ask we just got an email from corporate(he showed it to me) and we are authorized to honor the coupon (just the devices listed in email) if the store nearest us has it in stock I knew the closest store did not so just said if you honor it I will buy the Gtab. He then asked me what color -size etc and I replied 16gb white and he pulled one out of the cage. I thought he would call the nearest Staples but he did not. He just rang it up and told the girl at the main counter it was done according to the email just received. When I got home and unboxed it I found that it was UNLOCKED!!!!! I am go grateful. To be able to get a good Grab in the color I preferred from the start and to find it unlocked is just Amazing. Keep trying BB if you have not picked up a tab with the 100.00 coupon yet.
Delete this post.
I already purcahsed a TFP from BB to replace the one that has no serial # I bought on the first wave. My BB TFP comes in on Tuesday, but this weekend I received a call from a GS that they have one for me to exchange mine for. So I will have one extra if I go this route and wanted to see if anyone would like to buy one from me. I will charge you only what I paid for mine originally. I can go either tonight or tomorrow night when I get off of work and meet you at the GS. If no one is interested I can just turn mine into another GS store for a full refund, so it doesn't matter to me if I sell it our not since I'm not looking to try and make a profit off it. I am just trying to help someone out if they needed one. PM me for the price if interested, but like I said it's going to be exactly what I paid for it. I am not looking to ship but I can, but I will charge an extra $15-20 to ship through USPS. Also I can open it for you if you would like before purchasing it to show the buyer that it doesn't have any problems and the serial number is there. If it does have problems I can just return it to GS right away.
doeboy1984 said:
I already purcahsed a TFP from BB to replace the one that has no serial # I bought on the first wave. My BB TFP comes in on Tuesday, but this weekend I received a call from a GS that they have one for me to exchange mine for. So I will have one extra if I go this route and wanted to see if anyone would like to buy one from me. I will charge you only what I paid for mine originally. I can go either tonight or tomorrow night when I get off of work and meet you at the GS. If no one is interested I can just turn mine into another GS store for a full refund, so it doesn't matter to me if I sell it our not since I'm not looking to try and make a profit off it. I am just trying to help someone out if they needed one. PM me for the price if interested, but like I said it's going to be exactly what I paid for it. I am not looking to ship but I can, but I will charge an extra $15-20 to ship through USPS. Also I can open it for you if you would like before purchasing it to show the buyer that it doesn't have any problems and the serial number is there. If it does have problems I can just return it to GS right away.
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check your PM
Pm'ed you back
Pending payment
Very nice of you to do this good job bro!
Well I was going to just turn it in for a refund this evening to the GS I bought it from. But I have been calling the 3 tablet GS stores in my area looking to see if they had any in stock, but they all said no and I put my name on there list for a return/exhange. So I deceided to just buy one from BB and it will be here tomorrow evening. But then, out of the blue, I received a call from GS a lot earlier than I thought from one of the GS's telling me that they received some and they reserved me one. So I thought of just exchanging it instead of getting a refund and help someone out looking for one without raping there wallet.
Hell yea!
10 char
Sold to DroidHam...Good luck with it man!
doeboy1984 said:
Sold to DroidHam...Good luck with it man!
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cant wait to get it
got shipping confirmation today, I will continue to update this thread as it may serve as a reference for any future sales/trades
got it today, sealed and works perfect so far *fingers crossed*
Congrats and hopefully it works great for you.
Just making this thread to let people know that the prime can be brought at Office Depot, dont know if anyone else said it but it seems like its the only place that has it in stock right now
That's where I picked up my second prime after the local best buy was out. Definitely read their return policy for technology, though.
trebuchet76 said:
That's where I picked up my second prime after the local best buy was out. Definitely read their return policy for technology, though.
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14 days. NO re-stock fee if everything is boxed back up and accessories are not missing. NO 30 days here.
***update*** no return on electronics if you open it up.
opentoe said:
14 days. NO re-stock fee if everything is boxed back up and accessories are not missing. NO 30 days here.
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14 days exchange only if the box has been opened, as I understand it.
if you live in canada, NCIX still has some in stock too
http://ncix.com/search/?categoryid=0&q=transformer+prime
the only one they don't have is the 32gb grey~
I take great care of my tech toys...especially my Prime. But yesterday when I dropped my Transformer on the concrete, I realized anything can happen. It was in my neoprene carrying case with the keyboard attached, and it fell onto one of it's corners nice and solid. I knew for sure something happened, was hoping for just a minor dented corner, but I knew from all the stories here that the screen would be cracked. After 10 mins of growing enough balls to do it, I unzipped the case and checked it out. It is %100 fine...physically and internally!
So I'm going with SquareTrade. I'm rooted and unlocked, and flash custom ROMS/ kernels also, so as far as Asus is concerned I'm an outcast.
Has anyone had any experience with SquareTrade?
I know they're highly recommended and reliable, but I've never heard of anyone actually using it.
Will they just pay me for it because they can't find any Primes or parts for it?
Do they just send it to Asus anyway?
I would hope they cover bricks, but I'm not sure.
Do you have 30 days or 90 days to purchase? I've heard both.
Thanks guys...
jaycustom said:
Will they just pay me for it because they can't find any Primes or parts for it?
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If it's beyond repair, yes.
Do they just send it to Asus anyway?
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While it's still under warranty, you send it to Asus and ST reimburses you for the repair up to the value of your policy.
I would hope they cover bricks, but I'm not sure.
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Voiding your warranty by unlocking it is a grey area. The language in their policy specifically excludes user induced damage related to non-standard h/w and s/w. I don't know if any one here has tested it yet by trying to get reimbursed for a "brick."
Do you have 30 days or 90 days to purchase? I've heard both.
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I think it's 30 over the web but I've heard of agents doing it outside 30 days over the phone.
Here's a link with more detail...
http://www.squaretrade.com/pages/our-coverage
BarryH_GEG said:
If it's beyond repair, yes.
While it's still under warranty, you send it to Asus and ST reimburses you for the repair up to the value of your policy.
Voiding your warranty by unlocking it is a grey area. The language in their policy specifically excludes user induced damage related to non-standard h/w and s/w. I don't know if any one here has tested it yet by trying to get reimbursed for a "brick."
I think it's 30 over the web but I've heard of agents doing it outside 30 days over the phone.
Here's a link with more detail...
http://www.squaretrade.com/pages/our-coverage
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Very interesting...thanks. So I have to come out of pocket to Asus, then eventually get reimbursed by SquareTrade? That sucks. I've heard of Prime repairs costing almost as much as a new one.
And by it going to Asus, it would be more likely that it would be detected as a brick with modified software etc...definite grey area. I'm actually considering just getting rid of it while it's still in perfect working condition and holding off for the Infinity. It just seems like even if not by me, somethings gonna give. Screen muras, the mysterious cracked glass from the dock, etc.
Got some thinking to do.
Before I unlocked and got square trade I called them and specifically asked about SOFTWARE unlocking, and say I accidentally dropped it. They said they will cover it, they just stressed to me I can't be opening it physically.
I just purchased the Square Trade warranty for my Transformer Prime yesterday.
I'm usually not interested in an extended warranty from Best Buy or other retailers. I figure they've done the analysis, and if they paid out more then they took in, they certainly wouldn't be pushing extended warranties.
However, if my Prime were to get damaged, I think I'd want to replace it, and at $500 or so, I really would NOT want to have to come out of pocket again.
Also, the reviews on Square Trade are excellent! Very good user experiences when needing to have a device repaired, or, if it's no longer repairable or replaceable, Square Trade seems to refund your purchase price in full!
FYI: I called Square Trade before buying the extended warranty, and asked the salesperson for a discount code. She offered me 10% code, I told her I've seen numerous codes that provided 30% off... she ended up giving me a code that was good for 20% off.
I am currently in the process of having mine repaired through them. I set up a claim online, they sent me a box, it is going to a repair facility in Pennsylvania, they never asked me to send it t o ASUS. They should recieve it today, then they will assess the condition of the unit.
Just had a DroidX repaired by Square Trade. They gave me a pre-paid shipping label (two days) repaired the unit, and had it back in my hands exactly one week later. (I shipped on a Monday, received it back on a Monday.)
I am very impressed...and glad I have a SquareTrade warranty on my Prime.
Gary
garylet said:
Just had a DroidX repaired by Square Trade. They gave me a pre-paid shipping label (two days) repaired the unit, and had it back in my hands exactly one week later. (I shipped on a Monday, received it back on a Monday.)
I am very impressed...and glad I have a SquareTrade warranty on my Prime.
Gary
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That is fantastic to hear, having just dropped a few bucks on a Square Trade warranty!
Thanks for the info!
FWIW, I've had SquareTrade repair my step-kid's S-OFF'd & rooted Aria multiple times and they have never given me grief because it was unlocked. Although they did return it once after fixing a broken screen with a screenshot showing the Superuser app installed and circled in red. Not sure what they were trying to say there, but it was repaired nonetheless.
agentdr8 said:
FWIW, I've had SquareTrade repair my step-kid's S-OFF'd & rooted Aria multiple times and they have never given me grief because it was unlocked. Although they did return it once after fixing a broken screen with a screenshot showing the Superuser app installed and circled in red. Not sure what they were trying to say there, but it was repaired nonetheless.
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Haha that's great. That's what I wanted to hear.
I bought a sqauretrade warranty a few weeks ago, I insured my tfp for $700 for the tablet and the dock, but since I didn't buy a bundle they only insure the tablet for $535, they offered me a 30 dollar keyboard dock warranty but I doubt my dock will break before my tablet so I will cut my loses when I upgrade.
Anyone want to give me some insurance fraud tips for when I plan to upgrade so they don't replace it with another TFP? I was thinking about throwing it in the pool and making sure it hit the deck first so they can't fix it lol.
ickkii said:
I bought a sqauretrade warranty a few weeks ago, I insured my tfp for $700 for the tablet and the dock, but since I didn't buy a bundle they only insure the tablet for $535, they offered me a 30 dollar keyboard dock warranty but I doubt my dock will break before my tablet so I will cut my loses when I upgrade.
Anyone want to give me some insurance fraud tips for when I plan to upgrade so they don't replace it with another TFP? I was thinking about throwing it in the pool and making sure it hit the deck first so they can't fix it lol.
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This made me LOL. Its wrong but still funny =)
Sent from my Axiom MAXX!!
ickkii said:
I bought a sqauretrade warranty a few weeks ago, I insured my tfp for $700 for the tablet and the dock, but since I didn't buy a bundle they only insure the tablet for $535, they offered me a 30 dollar keyboard dock warranty but I doubt my dock will break before my tablet so I will cut my loses when I upgrade.
Anyone want to give me some insurance fraud tips for when I plan to upgrade so they don't replace it with another TFP? I was thinking about throwing it in the pool and making sure it hit the deck first so they can't fix it lol.
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Go do some work on your roof with music playing on tablet. Then accidently slip it off with the hammer and all the other tools following it. That should do it.
aawshads said:
I am currently in the process of having mine repaired through them. I set up a claim online, they sent me a box, it is going to a repair facility in Pennsylvania, they never asked me to send it t o ASUS. They should recieve it today, then they will assess the condition of the unit.
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Can you please keep me posted on what happens? I'm going to get a policy this weekend, but I'd still like to know what to expect should something happen. Also can I ask what was in need of repair? Thanks
jaycustom said:
Can you please keep me posted on what happens? I'm going to get a policy this weekend, but I'd still like to know what to expect should something happen. Also can I ask what was in need of repair? Thanks
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Love the Prime but I have had to RMA 2 times and am now getting refunded by Asus, waiting on 10.1 note. That being said I did buy a Square Trade for my wifes GT-N7000 and have heard great things about the company. Once you sign up for the newsletter you get discount codes mailed to you from time to time. Here is one I got today in case your ready to pull the trigger, this is of course first come first serve and is now in the wild:
11G5P8QC0CV
Save 30%
on warranties today only
After that, 20% off through April 30.
Max discount $30 per warranty
Good luck! If you save some cash hit the thanks button please =) Later XDAers!
Coderedpl said:
Before I unlocked and got square trade I called them and specifically asked about SOFTWARE unlocking, and say I accidentally dropped it. They said they will cover it, they just stressed to me I can't be opening it physically.
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That's very good news...thanks for asking about unlocking
I'm buying a policy tomorrow, because I dropped my Prime TWICE in 5 days! I've never done that to any electronics I've ever had, and most likely once I get a policy I will never drop it again
But it was docked and closed and in a neoprene carrying case, and by some miracle, nothing happened.
Thanks again for the info
Do you guys know if theres a deductible to be paid when open up a claim? I'm planning to Square Trade for my TF300T i bought on Amazon...i know i have 30 days to buy the warranty.
babymatteo said:
Do you guys know if theres a deductible to be paid when open up a claim? I'm planning to Square Trade for my TF300T i bought on Amazon...i know i have 30 days to buy the warranty.
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Pretty sure there's a deductible for cell phones only, and I thought it was 90 days for tablets?
11J5PYT9007
30% off today. One use only.
11J5QLRX00N
Another code.
Sent from my Transformer Prime TF201 using XDA
Has anyone got any experience with claiming warranty through Amazon? I bought my S3 a few months ago and now there is an issue with the screen showing a pink splodge to the right
I assumed it would go through Samsung for replacement, but I asked Amazon first and they have already have a new one on the way to me! I tried to get out of them whether I would need to include the charger, cable and earbuds in the return, but they were a bit sketchy about that. Obviously they said they wanted the phone back, even if it wasn't in the original packaging, but they didn't really give an answer either way about the other bits. I can't find the earbuds that came with the phone, so I hope it won't cause them to charge me when they process the return
I remember having a kindle replaced once and they said outright to keep the charger and cable and just return the device.
Anyone have any experience with getting a warranty replacement from them with a mobile?
Thanks :good:
I wouldn't worry about earbuds, due to hygiene regulations they can be of no use to them whatsoever!
I haven't had a warranty replacement from Amazon. I have a question though. Did you have to pay extra for the warranty?
slaphead20 said:
I wouldn't worry about earbuds, due to hygiene regulations they can be of no use to them whatsoever!
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That was my initial thinking. I'll see if I can badger them further into giving a straight answer.
ronj1986 said:
I haven't had a warranty replacement from Amazon. I have a question though. Did you have to pay extra for the warranty?
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No, I just went on their support thingy and described my problem with the screen and that I have had it a few months and asked who I need to contact to get it repaired. They said they will replace it and sent me a new one within a few minutes (should get it on Tuesday) and issued me with a courier pick up for the old one. I was surprised as I thought Samsung would do it, but I was checking with them first anyway. It could be due to the fact I used a mastercard to pay for it and that gives you extra warranty and protection with things like this.
My HTC One S (early fall-to-bits black version) from Amazon UK was exchanged after a few weeks in a similar way... complete and new one arrived.
One good reason to use them.
LenAsh said:
My HTC One S (early fall-to-bits black version) from Amazon UK was exchanged after a few weeks in a similar way... complete and new one arrived.
One good reason to use them.
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Yeah, I've never had a problem with Amazon before, they always give good service. I was glad when they said they would handle my problem rather than Samsung!
Did you have to return all the accessories with your phone?
Had to return my Galaxy S because i got caught in heavy rain and wouldn't work and forgot to send earphones and USB cable but they never even asked and gave me a full refund within a day of them getting it.
newbintraining said:
Yeah, I've never had a problem with Amazon before, they always give good service. I was glad when they said they would handle my problem rather than Samsung!
Did you have to return all the accessories with your phone?
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I did anyway. The new replacement was an all new sealed box.
Yeah, I think this a new sealed boxed one too. I'll send it all back as it came sans the earbuds as they would just chuck 'em anyway.