After over 6 hours on the phone with Samsung support (until 2:30 am on SAt.) I was told to take the device back(stock and unrooted) and exchange or get a refund. I called Staples and was assured that they had PLENTY in stock(their words) so I made the 45 minute drive (one way) and upon arriving at the store the cashier was very polite but said she must talk to Mgr. The mgr shows up and says "oh your bringing back another one,(with a huge smirk on his face) I said yes I had tried very hard to resolve the issues with support but could not. The mgr continued to smirk and look at me like "yeah right" He said he must call his district mgr he left and the cashier apologized for him saying"He should not have treated you like that. The mgr returned and still had the same smirk on his face. and said "what do you want to do?" I replied, I will try another one ( I had purchased one a week and a half ago and returned it for refund after 3 days.) He said just a moment and went to the store room and when he came back he said I can exchange it for one in an opened box, I replied NO WAY!!. He then said that they had 2 in the back and both were opened, I said what happend to the plenty I was told on the phone? I then asked for a refund and he whispered something to the girl and smirked again and left. The cashier then all of a sudden had all of this info about stock in the backroom etc. I firmly believe that they did not want to exchange the device and would rather refund and look for others to come in and buy their stock.(opened and unopened) The cashier apologized once again for the mgr's actions. I got the number for corporate and will call tomorrow. Upon reading the coupon it says coupon good only while supplies last. That could mean that all stores were only shipped a very few. I now have no coupon and no device. I had just returned the TF I had been trying and decided to stick with the Gtab and had purchased a Samsung keyboard for it at BB. Anyone else have problems with Staples?
I will not shop at Staples again after the way I was treated when my wife and I went to the store to buy my Samsung Tab, was treated very rudely by a manager, ended up driving 45min to BB the next day to buy my tab. Guess they didn't want my money!!
To make a long story short, website said in stock, went to store, young kid said oh yeah we have some in the back but I can't go back and get them. Asked to speak to a manager,she said it was too much work to get it out of the back and I should buy a Xoom because it has an sd card (funny huh?) I exchanged several intense sentences with the manager and left the store and will not ever go back in one. I pulled our business away from them on our business side as well. Doesn't hurt me any, I order from other places now.
While at BB purchasing the keyboard a man and his girl friend saw the keyboard and asked me how I liked the Gtab. I replied I really liked it but might have to return it for issues. He then stated that he was going to attempt to get BB to honor the coupon for the Gtab. I told him I had tried that at another BB and it was a no go. Well about 2 minutes later the mgr showed up and told him no problem. So perhaps there is a chance I can get the same BB to honor a coupon when I find one. I am going to return the keyboard as it would not function properly(called samsung support and they could not help me get it to be recognized by the Gtab. I will try to purchase the device with coupon.
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
lost2030 said:
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
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Thanks!!! I also hit the thanks button !!!!!!
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
Raistlin1 said:
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
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was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
tenbeau said:
was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
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I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
Raistlin1 said:
I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
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Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
You could have exchanged it for an open box unit and then waited for some new ones to do another exchange later. Maybe one of the open box units was like new? The coupon is good until 7/30 so you can keep checking local stock.
And what was wrong with your tab? (just curious...)
tenbeau said:
Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
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Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
Vlad_z said:
And what was wrong with your tab? (just curious...)
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It had almost constant black screen freezes and youtube videos would not play without FC. Also constant Samsung apps FC. Also it refused to acknowledge the samsung keyboard I purchase for it. I tried all of the fixes mentioned in this forum and also spend over 6 hours with samsung support to no avail.
Interesting stories about Staples customer service. I bought a 16 GB Galaxy Tab from Staples on the first day of the coupon offer, and got an unopened, unlocked unit that I am very happy with.
But, before I said I wanted to buy one, the salesperson would not go to get one out of the back (so I could examine the specs on the box), which I found strange. And, once I said I wanted to buy, he pushed like crazy to get me to buy the protection plan ($230 on a $400 purchase!!), over and over again, which was very annoying.
I would have much preferred to buy at BB if I knew they would have honored the coupon, but I did end up with a well-performing Tab.
never had a problem with staples
Raistlin1 said:
Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
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UPDATE: I ended up going to BB and was turned down by mgr and then later that day I found out a staples near BB had one in stock (acer iconia and Motorola xoom) upon arriving there it turned out one was display unit(acer iconia) and the price on the Xoom was 599 instead of 499.00.I decided against both of them. Stopped by BB on way home and was considering buying a TF at full price. Just for fun I asked the sales rep to help me and he replied he was busy and then got this other rep to help me. I asked him if he would honor the staple coupon and he said funny you should ask we just got an email from corporate(he showed it to me) and we are authorized to honor the coupon (just the devices listed in email) if the store nearest us has it in stock I knew the closest store did not so just said if you honor it I will buy the Gtab. He then asked me what color -size etc and I replied 16gb white and he pulled one out of the cage. I thought he would call the nearest Staples but he did not. He just rang it up and told the girl at the main counter it was done according to the email just received. When I got home and unboxed it I found that it was UNLOCKED!!!!! I am go grateful. To be able to get a good Grab in the color I preferred from the start and to find it unlocked is just Amazing. Keep trying BB if you have not picked up a tab with the 100.00 coupon yet.
Delete this post.
Related
To try and condense what all has transpired . Yesterday I returned a Gtab to Staples due to issues, they gave me a hard time and then told me they only had opened boxes in the back, so I declined and got a refund. This morning I called Staples CS and was told they were sorry about the way I was treated but would not give me a raincheck and just basically said item is out of stock on line and in all stores. I proceeded to BB which is about 1 hour and change away from me. I was taking back the keyboard I purchased for the Gtab. While at BB I approached the mgr and asked if they would accept the staples coupon and he said NO and just walked away. SO I returned home. I then found a Staples which was right next to BB and they had a acer Iconia left in stock and would accept the coupon. I decided to make the hour trip again and on the way I stopped at BB again and almost bought the Asus at regular price but decided to go on to Staples. At Staples I found that the acer was a display model and left and started home and then decided once again to stop at BB. I tried to get a salesperson to help me and the first one said he was busy and he rounded up another sales rep to help me. Just for giggles I asked him if he would honor the coupon on the Gtab and he said we just got an email stating we were to resume honoring the coupon if the closest store had that item in stock. I knew they did not but said ok and he then asked which Gtab did I want? I said the white 16gb he pulled it out of the case and went to his register he then rang it up and when the checkout girl questioned it he said he was doing it per the email they had just received saying it was okay to do it. I was overjoyed. I hurried home and upon unboxing and plugging it in to charge the battery I turned it on for the first time and LO AND BEHOLD IT IS UNLOCKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am just sitting here in amazement. From not having the device and apparently no chance to get one at $100 off to having one with $100 off and UNLOCKED. I am truly GRATEFUL!!!!!!!!!!!!!!!!!!!!
what did you spend in gas?
pandamaja said:
what did you spend in gas?
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about 12 dollars in gas. So I am still way ahead and have a unlocked tab to boot.
Oh man that is great!! You were having so many problems and I am very happy that you were able to get one. And to boot you received an unlocked one, I am extremely jealous!!!
I tried a few times to get BB to honor the coupon to try and get the 32gb model and hopes to get one that is unlocked but no luck.
Congrats!!!
Raistlin1 said:
Oh man that is great!! You were having so many problems and I am very happy that you were able to get one. And to boot you received an unlocked one, I am extremely jealous!!!
I tried a few times to get BB to honor the coupon to try and get the 32gb model and hopes to get one that is unlocked but no luck.
Congrats!!!
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According to the sales rep that fixed me up BB sent out an email last night about 8pm to all stores that it was ok to honor the coupon. He also stated that they were to check the nearest Staples to make sure they had stock on hand, athough he did not do it. So You might try again at the same store or different stores if there are any in your area. Good luck!!!
With the announcement of the tf700t it feels like Asus is forking me over does anyone know if is possible to get my moneyback from gamestop?
I just came back from GS to return mine. As long as you have the recept and it is still within the return policy then you should be good. Just explain that GPS doesn't work and one of the main selling points was the stand alone GPS. That's what I explained and the fact that it will randomly shut down and not turn on until after several attempts. The employee called someone on the phone and when she got off she asked for my Visa card that I used to purchase it. Cool thing about this is that not only I was able to return it, I still somehow have the points that I earned for purchasing it. I guess it's also good that they know nothing about the product that they sold because they weren't a tablet store.
I'm still within the 30 day window but they had told me their return policy was exchange only.
xxgmon3yxx said:
I'm still within the 30 day window but they had told me their return policy was exchange only.
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Don't except that. Your not returning a preowned game. This is a PC hardware that is defective. If you have to speak to the store manager. Selling a defective product is legitimate and calls for a refund.
So, I just found out that both of my pre-orders are being shipped at the same time. I obviously don't need 2. Is the demand still high for these, or should I just return one? I don't care about making a profit, but wouldn't mind helping somebody out who's waiting if they are still backordered.
If you do decide to return it the best method may be to refuse the package (this way neither you nor the retailer pay return shipping). I assume this way the Prime would also be able to be immediately resold to the next person in line.
PS Amazon themselves have asked me to refuse a package in the past, that's how I know about this method.
EDIT: I just thought about this... You may want to hold onto one of them unopened just in case you have any defects on the first one?
There's probably somebody out there that would buy it from you. But with all the problems people have been having with Wifi, light bleed, etc. you might want to open them both and return the one with the least amount of "issues"
I was thinking about confirming the first one works 100% before opening the second as well, but the only downside is I'm sure I will get stuck with shipping costs back if I accept the package and who knows if they will try to charge a restocking fee.
thebaron862 said:
I was thinking about confirming the first one works 100% before opening the second as well, but the only downside is I'm sure I will get stuck with shipping costs back if I accept the package and who knows if they will try to charge a restocking fee.
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Where did you get them?
Where you from? im in florida looking for one.
thebaron862 said:
I was thinking about confirming the first one works 100% before opening the second as well, but the only downside is I'm sure I will get stuck with shipping costs back if I accept the package and who knows if they will try to charge a restocking fee.
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Pretty sure no retailers will charge a restocking fee if the package is unopened. Depending on the retailer, you may get stuck with shipping costs, however.
Just thought of another tip: The only package I ever refused, I contacted the shipper (I believe it was UPS) and asked about the "refusal process" they told me I'd have to be home to refuse it, but if they left it at the porch I could simply call back within 5 days to have them pick it up free of cost to return to sender as long as the package remained unopened.
I'd give the shipper a call and ask.
Goodluck
i cancelled my micro center order right before it "shipped" since i figured these are in/out of stock so often that i cant make a premium on it. if you cant find someone to buy it on xda, try craigslist. i'm sure you wont have trouble selling it. so i guess either way works lol
just came home 40 mins ago. only put it down to let it update to ICS ITS BEAUTIFUL!
The one thing I didn't think about earlier is if I sell the unopened prime and it is defective, it will be a huge hassle for me and whoever buys it. Probably not worth it.
I was looking to buy one of these tablets from Micro Center, but it seems that they have gone out of stock with them and removed them as a listing from their website (you can still get to the item if you google it for some reason, they didn't delete the actual page..). I saw that best buy has them in stock, but I was just wondering if any other stores have it in stock because there is no best buy close by but there is a micro center (odd, I know).
If anybody could help link me to some stores (not online) that have this item, that would help me out a lot.
Thanks!
Target supposedly has some in stock. They are in stock online. You can call your local store to see if you get lucky.
http://www.nowinstock.net/computers/tablets/asus/
05GT said:
Target supposedly has some in stock. They are in stock online. You can call your local store to see if you get lucky.
http://www.nowinstock.net/computers/tablets/asus/
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Thanks! I'm going to call local ones now and see if they have it and then ask if they'll price match if they happen to. Hopefully I can because if I could get it for $450 vs $500 that would be awesome.
Turtle and the Hare
I called up a ~20 BestBuy today and one said they they had one last Transformer Prime in stock. So I asked the guy to hold it for me till i get there. He said no we are not allowed so I ran to my car half dressed no winter coat bed head and all raced to the store run to the department just has I'm getting there they are pulling it out and I assume its for me but they hand it to a 70+ year old woman who looks like shes not going to give it up even tho she doesn't know what its for! ROFL I was going to offer her 20$ to let me buy it but I didn't wanna disrespect my elder/ stoop that low...
4u2nvinmtl said:
I called up a ~20 BestBuy today and one said they they had one last Transformer Prime in stock. So I asked the guy to hold it for me till i get there. He said no we are not allowed so I ran to my car half dressed no winter coat bed head and all raced to the store run to the department just has I'm getting there they are pulling it out and I assume its for me but they hand it to a 70+ year old woman who looks like shes not going to give it up even tho she doesn't know what its for! ROFL I was going to offer her 20$ to let me buy it but I didn't wanna disrespect my elder/ stoop that low...
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Wow,
That really sucks man. Guess it just wasn't meant to be just yet.
Just a heads up, I'm in Montreal
If you're looking to getting the prime, I walked in to the BB at Fairview Pointe-Claire to buy my Dock and they had 6 in stock on Saturday around noon.
They seem to be getting them on a regular basis every week around Friday.
I recommend you call on Thursday/Friday/Saturday morning to see if they have any.
They seem to receive their stock right before the week-end, because I picked up my first Prime from FS on Thursday two weeks before (also Pointe-Claire)
And just a heads up, not all store will carry it, due to it not being available in french so I was told by a FS store manager, so chose your store locations carefully, but Pointe-Claire BB and FS are your best bet in Montreal from my experience.
Thank you all for the help, but I ended getting a tf101 for
$350 at compusa. Im not using this device for hardcore graphics or anything so i figured a tegra 2 would suffice.
Sent from my Transformer TF101 using Tapatalk
I just got back from picking up my Note from Best Buy, and there were issues getting my $50 credit. Ultimately they had to call corporate, and corporate has to email the printable $50 credit. They were unable to print out the credit for some reason.
Has anyone else run into this today? It caused what was initially quick and easy a 2 hour endeavor. The good thing at least was that I was able to use my phone while waiting for them to try to get it resolved. I'm not really bothered by it though.
the gift card has worked flawlessly 99% of the time from my experience. problem has only occured when people registered wrong number on the Phone Freedom site, or issues sometimes with multiple numbers registered and multi line upgrades in store.
Issue right now, henna on the phone with the people behind the curtain.
Single line upgrade, number matched the one I registered.
MB860
Yeah, I just got back from BB. Same problem, couldn't apply the $50 gift card to the purchase. The salesman got on the phone with corporate and was told to give me a $50 gift card. I held my ground and insisted they take $50 off the sale of the phone. The manager came over and told the clerk to hang up with corporate, then she overrode the computer to make my price $249. Sweet...
SteveD01 said:
Yeah, I just got back from BB. Same problem, couldn't apply the $50 gift card to the purchase. The salesman got on the phone with corporate and was told to give me a $50 gift card. I held my ground and insisted they take $50 off the sale of the phone. The manager came over and told the clerk to hang up with corporate, then she overrode the computer to make my price $249. Sweet...
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I probably could have done this as well, but since I know I'll shop at Best Buy again, getting the $50 later wasn't a big deal. The girl ringing me up was really nice and I didn't feel like making trouble for her.
I had an issue with mine as well, but the guy at my store just took the phone down to $249..
I used buyback on my Skyrocket, so I got $325 ($649.99 retail) plus the $50 credit and buy back on the new phone brought my total after tax to $308.32...
Not to mention that I had the $50 gift card from when I preordered (technically I paid for it, but I still have it)
So i'm looking at it as making $62 in best buy gift cards from getting the note. I win.
BTW @ Best Buy the Retail on the Note was $749.99... So if I want to turn my phone in on BuyBack I'll get $375.. Totally worth it considering I've changed phones 5 times in the past 4 months.
I too had an issue with the $50 credit. In the end they entered the credit manually with a note the it was for the freedom stuff. In the end I got the price dropped.
Just got back from picking up mine, there was one person in front of me so had to wait. The guy in front of me got his gift card printed out just fine, but when it was my turn, they could not get it to print anymore, no matter what they tried, so they ended up just taking $50 off the price of the phone, since that's what it was going to go towards anyway.
There was no problem with my transaction it all went smooth and I walked out the proud owner of a super sexy white note!!!!!!
Sent from my SAMSUNG-SGH-I717 using XDA App
What do you need to do go prove that you signed up? Do I need a code or print an email or something? I am going to get my phone after work and I don't want any hassle.
Saelee said:
What do you need to do go prove that you signed up? Do I need a code or print an email or something? I am going to get my phone after work and I don't want any hassle.
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Its attached to your phone number you entered in. You just have to tell them and they should be able to print it out. The problem lies within them being able to print it out. I don't think there is anything you can do but pray.
Same problem at my store. They had to cancel the preorder and ring it up as i was just buying it then.
rchapoteau said:
I just got back from picking up my Note from Best Buy, and there were issues getting my $50 credit. Ultimately they had to call corporate, and corporate has to email the printable $50 credit. They were unable to print out the credit for some reason.
Has anyone else run into this today? It caused what was initially quick and easy a 2 hour endeavor. The good thing at least was that I was able to use my phone while waiting for them to try to get it resolved. I'm not really bothered by it though.
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All they had to do to get around it was reduce the price of the phone by $50. Took the guy helping me about 2 minutes. Saved me a little on taxes too.
Just got my note from BB. They had SO many problems.
First of all, their machines weren't letting them do upgrades, so they had to call AT&T just to do upgrades. This happened for all customers there, not just ones picking up the note.
They also couldn't do the 50 dollar gift card either, but they eventually got that sorted out. All in all it took me about 2 hours to get my note.
Took me about 2 hours too because of the issue with printing out the credit.
In the end they took off $50 and are still emailing me another $50 GC for the inconvenience so it worked out perfectly for me
I had the same issue. I however was not given any freebie. =(
same thing here. The guy gave me the phone to play with. In the end they brought it down to $249. I didn't even ask for the phone freedom they just did it. Very nice people.
I ran into that very problem today. The guy at BBMobile said the issue was with their system and fulfilling a pre-order. If they had just cancelled the pre-order and rung the phone out normally, the card would have printed without issue. Unfortunately, they didn't tell the sales associates that little detail.
Since I had to put the difference on my credit card, I'm gonna have to go back to the store to get the credit applied from the free gift card and get this charge of my CC (trying to reduce debt, not add to it!).
On a totally different subject...absolutely loving this phone! Yeah, its a little big, but totally worth it.
I couldn't get mine, either. I was told to wait for it to get to my email, but that was 6 hours ago. I paid the full price (less my pre-order $50), and am going to be really upset if I never get my gift card.
I had the same problem I think it has to do with having the phone preordered. They are going to email the giftcard to me.