[Q] HD2 freezes unexpectedly‎ - HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting

Hi all-!
I have bought HD2 from T-Mobile, but when i using it, i get unexpectedly‎ freezes, and after few restarts I even' can't turn on HD2 fully, it's freezes at "T-Mobile" screen-!
I try to disable Sence from home screen, try to HR, but no luck-!
Radio version:2.15
Rom:3.14

go and insist new replacement
ur set have problem.
believed me. good mainboard will not freeze.
or please check ur radio.
if you are still in stock rom 1st advise is fully recommended.
dont waste time.

shahr321 said:
go and insist new replacement
ur set have problem.
believed me. good mainboard will not freeze.
or please check ur radio.
if you are still in stock rom 1st advise is fully recommended.
dont waste time.
Click to expand...
Click to collapse
What do You think, is it hardware problem or software-!
I can't get new replecement, as I'm in other country right now...
I had unlock code from T-Mobile-!
If i try to flash custom roms, will it work-?
Thank you for your advise Shahr-!

could be overheating (few+ threads on the topic here on xda), if this is the case, then shahr321 is right - mainboard replacement for you,
to check if overheating: let your device cool down a bit (10 minutes in the fridge helps), then start it, install BattClock, set it to display battery temperature and observe if freezes happen at/above the same tmeperature

p107r0 said:
could be overheating (few+ threads on the topic here on xda), if this is the case, then shahr321 is right - mainboard replacement for you,
to check if overheating: let your device cool down a bit (10 minutes in the fridge helps), then start it, install BattClock, set it to display battery temperature and observe if freezes happen at/above the same tmeperature
Click to expand...
Click to collapse
After 10 minutes HD2 turns on, and works fine, but when i start camera recording or play games, it's freezes again, Sence freezes to after few minutes...
Camera can record only 30 sec of video, after that HD2 gets freeze again-!

I used to think positive when anything happen. i always do this steps, first soft reset, if not helping then i do hard reset and if it's still doesn't help finally i do flashing stock ROM. Other than those steps then i'm sure it's hardware problem..it's time to go to nearest service center.

erwinpiero said:
I used to think positive when anything happen. i always do this steps, first soft reset, if not helping then i do hard reset and if it's still doesn't help finally i do flashing stock ROM. Other than those steps then i'm sure it's hardware problem..it's time to go to nearest service center.
Click to expand...
Click to collapse
We do not have service centers in our country, so i need to fix myslef-!
Flashed Radio from 2.15 to 2.12, much better, but still freezes...
I'm in T-Mobile's stock ROM, it's newest ROM, so i can't update, i I can unlock via HSPL3, and flash custom ROMS, what do you think, will it help-?
P.S. I made Hard Reset, but same problem-!

flash custom ROM, if that wont help you gona have to change touch screen (digitizer)
it's common problem

yamFZ6 said:
flash custom ROM, if that wont help you gona have to change touch screen (digitizer)
it's common problem
Click to expand...
Click to collapse
********* Ok, so how is replacing the screen or digitizer going to help with freezing and boot up issues? Not being cynical just curious since I am new to this. Also do you have to replace both screen and digitizer or just digitizer?
Mine will not start ever unless it is coming from freezer. Cool (0-4 Celsius) phone starts just fine in WinMo or Android (I am on Android now) but as soon as it gets worm it shuts off and becomes paperweight.
Any help you can give would be good. Puno Hvala

Bro flash a stock rom... shippedroms.com
Sent from my HTC HD2 using XDA App

solved
Shavkat said:
Hi all-!
I have bought HD2 from T-Mobile, but when i using it, i get unexpectedly‎ freezes, and after few restarts I even' can't turn on HD2 fully, it's freezes at "T-Mobile" screen-!
I try to disable Sence from home screen, try to HR, but no luck-!
Radio version:2.15
Rom:3.14
Click to expand...
Click to collapse
(first try to remove MEM card) it worked for me.
I had the same problem I read on the forum the HTC was giving type 4 MEM cards bc the freezes... however i bought one 4 gb type 4 and no more freezes on WM and Android.

Related

phone hangs and re-sets

Howdy guys,
after a little help please. I am using energy cookie rom since may with little problems.
However, recently the phone started switching itself off. I noticed it whilst streaming with 'myplayer'. Then it did it when i received a text message. Now it is doing it all the time. I have started playing a game called land, air, sea, warfare (great game btw) And the problem is worse not only does it just switch the phone off but it somehow manages to make the phone do a hard reset???????
When the phone switches back on it says it is the first time the phone has been on and goes through asking me which carrier i am using?
Also sometimes it wont switch back on and i have to false a hard reset to get it to work. I have done about a dozen hard resets since yesterday.
Any ideas please? Btw i did perform a task 29 and a hard reset after i installed this rom.
sike222 said:
Howdy guys,
after a little help please. I am using energy cookie rom since may with little problems.
However, recently the phone started switching itself off. I noticed it whilst streaming with 'myplayer'. Then it did it when i received a text message. Now it is doing it all the time. I have started playing a game called land, air, sea, warfare (great game btw) And the problem is worse not only does it just switch the phone off but it somehow manages to make the phone do a hard reset???????
When the phone switches back on it says it is the first time the phone has been on and goes through asking me which carrier i am using?
Also sometimes it wont switch back on and i have to false a hard reset to get it to work. I have done about a dozen hard resets since yesterday.
Any ideas please? Btw i did perform a task 29 and a hard reset after i installed this rom.
Click to expand...
Click to collapse
My two pennies on this:
1. Perform a task29 again.
2. Install a stock ROM.
3. Install HSPL3.
4. Perform Task29 again.
5. Install the ROM again.
Should remove all the problems and get you a good clean ROM without probs.
nicedude_abad said:
My two pennies on this:
1. Perform a task29 again.
2. Install a stock ROM.
3. Install HSPL3.
4. Perform Task29 again.
5. Install the ROM again.
Should remove all the problems and get you a good clean ROM without probs.
Click to expand...
Click to collapse
Howdy, thanks for taking the time to respond. So you think the issue is probably software related rather than hardware? I only ask cause that 'game' is 40 mb and i was wondering if maybe it is too resource hungry for my phone and maybe i have an issue? Ram, cpu etc?
Either way i will try and change the rom first.
sike222 said:
Howdy guys,
after a little help please. I am using energy cookie rom since may with little problems.
However, recently the phone started switching itself off. I noticed it whilst streaming with 'myplayer'. Then it did it when i received a text message. Now it is doing it all the time. I have started playing a game called land, air, sea, warfare (great game btw) And the problem is worse not only does it just switch the phone off but it somehow manages to make the phone do a hard reset???????
When the phone switches back on it says it is the first time the phone has been on and goes through asking me which carrier i am using?
Also sometimes it wont switch back on and i have to false a hard reset to get it to work. I have done about a dozen hard resets since yesterday.
Any ideas please? Btw i did perform a task 29 and a hard reset after i installed this rom.
Click to expand...
Click to collapse
I am using energy cookie rom too. I used to have the same problem like you, and i did some easy things to solve. It's ok so far and i hope to help you.
- Flash new stable radio after flash rom (someone say should flash radio in advance, but not for me). V2.10.50.28_2 is good to me.
- Turn off auto lock. It makes some disadvantages to you, but helps your device from death - sleep.
sike222 said:
Howdy, thanks for taking the time to respond. So you think the issue is probably software related rather than hardware? I only ask cause that 'game' is 40 mb and i was wondering if maybe it is too resource hungry for my phone and maybe i have an issue? Ram, cpu etc?
Either way i will try and change the rom first.
Click to expand...
Click to collapse
I doubt it is that game resource problem. Most probably some software conflict only. HD2 can handle 40mb game files easily.
nicedude_abad said:
I doubt it is that game resource problem. Most probably some software conflict only. HD2 can handle 40mb game files easily.
Click to expand...
Click to collapse
ok mate well i am taking the advice posted here and am task29 again and am now flashing the rom so fingers crossed. I also do not use the auto lock but i will try a new radio after the rom has finished thanks guys.
fingers crossed.
well that sucks.
got the phone working ok with a new rom. energy cht 03/07 i task 29 first and performed a hard reset.
One and only thing i installed was that game played for about 10 minutes and bang the phone crashed and is only booting to the white htc logo screen.
Any more advice guys?
edit. i cannot get the phone to boot pased this white 'htc' logo screen this time. What do i do now folks? Pretty please.
sike222 said:
well that sucks.
got the phone working ok with a new rom. energy cht 03/07 i task 29 first and performed a hard reset.
One and only thing i installed was that game played for about 10 minutes and bang the phone crashed and is only booting to the white htc logo screen.
Any more advice guys?
edit. i cannot get the phone to boot pased this white 'htc' logo screen this time. What do i do now folks? Pretty please.
Click to expand...
Click to collapse
Guess your game has got some serious conflict with the ROM and is corrupting some reg settings or some ROM settings. Probably you are better off not installing that game again. Moreover, write to the developer of the game about this issue.
With regard to the phone, just follow the same advice I gave in the first post. Time consuming I know, but your device will get back to normal. Fingers crossed.
nicedude_abad said:
Guess your game has got some serious conflict with the ROM and is corrupting some reg settings or some ROM settings. Probably you are better off not installing that game again. Moreover, write to the developer of the game about this issue.
With regard to the phone, just follow the same advice I gave in the first post. Time consuming I know, but your device will get back to normal. Fingers crossed.
Click to expand...
Click to collapse
looks like something is going on? I performed about 5 hard resets and finally got the phone to boot up. But it is hanging for everything now. I turned on bluetooth, i tried to access sense and both caused the phone to hang. So i will try your advice again, tomorrow. Thanks,
well that game definitely conflicts with the phone.
i flashed a stock rom from the sd card as advised and finally got the phone working aok. within 10 minutes of installing and playing that game the phone is back to her old ways of soft/hard resetting.
is there a way to check that it is not a hardware issue?
thanks again for all your help.

No Boot: Vibrates 8 times than nothing

Hi everyone!
I would just like to receive some user experience since I haven't found anything on the net or forums.
The thing is, my HD2 (HSPL 3, Radio 2.12.50, ROM Energy 6.5), after months of tests and fun, freezed as usual (like a normal WinMo) but this time did not start up after a battery removal ( or a soft reset button).
The first two startups were followed by an 8 vibrates code than nothing. I've removed a battery and tried to boot again but this time nothing happened.
The only action I can hear is the starting of the vibration motor while trying a Hard reset. No charging, no leds are working nothing.
Seems that BIOS encounters an error and stops, but where can I find to what error the 8 vibs code is related?
Any help, resolved identical story or information would be highly appreciated.
bootloader is work ?
Hi, thanks for your reply,
Can't exactly tell you if the boot is summarized before or after a bootloader starts.
From my point of view, it seems that he freezes on some BIOS check.
I tried to boot in both normal mode and hard reset but he freezes even before the screen is loaded. He only starts to vibrate (makes a little noise) than nothing.
I hope it's a hardware problem not some junky app that damaged the BIOS (if any)/xSPL so that I can even try to use my guarantee hoping that they will not know what kind of OS I have on it.
Regards
I've had the same issue but I think mine vibrated 7 times. After pulling the battery and letting it cool a few min it fired up fine.
TKhawk01 said:
I've had the same issue but I think mine vibrated 7 times. After pulling the battery and letting it cool a few min it fired up fine.
Click to expand...
Click to collapse
Yeah, seems it is some kind of an overheating issue. I've tried to cooled it down but seems that the heat already damaged something.
I've put it on reparation under warranty. Just crossing fingers they will not find out about the cooked ROM or the HSPL that was on it..
Anyway, thanks for helps guys. Will keep you updated about the resolution if any.
Regards
I too have this issue.
1 vibration when phone powers on, followed by 7 vibrations in a row (8 in total)
It seems to happen whenever I use Android for extended periods of time (15min+ Android freezes and then when resetting it occurs) and is becoming more frequent.
Worked out that it was heat related, but not sure if its worth restoring windows and returning for warranty repair. Are there any easy ways to replicate in Windows? How did you go cthulhu0dyssey with the warranty repair did it solve your issues?
Also can anyone point me into the right direction on the easiest way to restore windows on the device, if that is what I end up having to do?
SPL: 2.08.HSPL (HSPL3)
ROM: Energy Leo COM2
Radio: 2.15.50.14
Android: MCCM SE V3.4 (SD) (http://forum.xda-developers.com/showthread.php?t=841644)
mullaly said:
I too have this issue.
1 vibration when phone powers on, followed by 7 vibrations in a row (8 in total)
It seems to happen whenever I use Android for extended periods of time (15min+ Android freezes and then when resetting it occurs) and is becoming more frequent.
Worked out that it was heat related, but not sure if its worth restoring windows and returning for warranty repair. Are there any easy ways to replicate in Windows? How did you go cthulhu0dyssey with the warranty repair did it solve your issues?
Also can anyone point me into the right direction on the easiest way to restore windows on the device, if that is what I end up having to do?
Click to expand...
Click to collapse
Would be really convenient to try helping you with this problem if you specify your ROM, Radio, SPL, Android version/type (SD/NAND).
[The Punisher] said:
Would be really convenient to try helping you with this problem if you specify your ROM, Radio, SPL, Android version/type (SD/NAND).
Click to expand...
Click to collapse
Sorry, knew I forgot something, edited original post. Another thing to add is that when it happens if I pull the battery out and wait a couple of mins it powers on fine and boots into Windows/Android with no problems.
Just thought I'd send a follow up post.
I removed Android and loaded back windows mobile. After a while it just keeps rebooting until the phone will no longer turn on until it cools down.
Heat seems to be the cause. Guess its back to the shop!
Just thought I'd add an additional comment to say I got the phone back from repair, reinstalled android and now the problem has gone away.
Update here!
Hi guys,
Same here, Leo came back form the repair (completely new hardware + SPL 3.03) saying that there was an known issue with one conductor. Whatever...
Was glad to find out Cotulla rolled-out HSPL 4 so I can finally enjoy Android from internal memory, though I hope overheating issues were solved 'cos I don't think they'll give me a warranty repair for the 4th time ...

[Q] ''Tap here to launch HTC Sense''. Sense will not load!

Hi all,
As the title says, I can't get Sense to load. Any help/advice, preferably me not having to HR, would be much appreciated.
Here's a bit of background info: Yesterday afternoon I noticed my phone was running very low on battery power, I think it was down to 3%, fortunately I was at home so it wasn't a problem.
I plugged the phone into the wall charger and left it. About 4 hours later I went to unplug the phone expecting to find a fully charged up battery. However, the phone was turned off, I very rarely turn my phone off. Puzzlement followed for a second or two until I realised I hadn't switched the plug switch on. What a dummy!!!
Therefore, the phone had powered down through having no battery power. Sense has not loaded since. Would this cause Sense not to load??
I've had a prior problem with Sense not loading and I did a Hard Reset, I couldn't see what else I could do.
But I'm hoping someone quite a lot more knowledgeable than myself maybe knows a way round this without resorting to a HR.
Thanks for any help.
Anyone please?
If you still have the origional ROM running i would say bring it back to the shop from which you got it from and let them repair it
Otherwise i would say try to install HSPL and push another ROM to your phone so that will repair the fault. Installing ROMS wont take to long
wilwilwel said:
If you still have the origional ROM running i would say bring it back to the shop from which you got it from and let them repair it
Otherwise i would say try to install HSPL and push another ROM to your phone so that will repair the fault. Installing ROMS wont take to long
Click to expand...
Click to collapse
Thx for the reply.
Yes I'm still running original ROM although I updated the original 1.43 ROM to 1.72 via the HTC website. I don't yet feel brave enough to flash a custom ROM. Although this might be the right time to do it now. However, if there is anyone who may know a workaround for this without having to flash a custom ROM or hard reset, I would be very grateful.
Thx.
This is not a useful post but i had the same on mine, and had the same update line as you. Out of interest were you running GTX when the freeze happened?
Both times i had to done to me was on the GTX theme, atm not running it due to the effort of reinstalling everything after a HR, i feel your pain!
chris10230 said:
This is not a useful post but i had the same on mine, and had the same update line as you. Out of interest were you running GTX when the freeze happened?
Both times i had to done to me was on the GTX theme, atm not running it due to the effort of reinstalling everything after a HR, i feel your pain!
Click to expand...
Click to collapse
No GTX theme on my phone and the phone didn't actually freeze. As mentioned in my original post, the problem has come about. I think, due to the phone powering off through lack of battery power. This was due to me not switching the plug switch on after having put the phone on charge.
Thx for the suggestion anyway.
try this thread
forum.xda-developers.com/showthread.php?t=594275&highlight=unable+launch+htc+sense
conantroutman said:
try this thread
forum.xda-developers.com/showthread.php?t=594275&highlight=unable+launch+htc+sense
Click to expand...
Click to collapse
Thx for the link, I'll take a look and report back.
Cheers.
That happened to me couple days ago. Tried everything but nothing helped. Had to hard reset in the end.

HD2 stuck at logo boot up!

Every time I reset or turn on my fone after shutting down, it will stuck at the logo boot up. It wasn't like that when I first bought the fone. Now it's getting worse and worse since the issue happens so frequently.
I have to take out the battery and put it back, then wait for about 3 to 5 mn before I turn the phone on.Then it would boot up as usual.
Is there anyone facing the same issue as I am? Any suggestion guys?
Are you experiencing excessive heat when this occurs? Also, can you give more info such as: does this happen only after recent charging or does it ever happen when the phone has been turned off for a long time? Was there any recent apps you installed or ROM changes when this started happening? Was there any potential damage done to the phone -dropped it, got it wet, or microwaved
When you say frequently, does that mean every time you restart? every other time? every five times?
Lastly, do you have any other issues/symptoms other than freezing at startup? Does the phone ever freeze during normal use?
i'd suggest you do a hard reset of your phone (hold down both vol up and vol down keys while powering on/resetting). that should fix the problem. if the problem still persists, it's probably some hardware faults.
Me too
My HD2 just started doing this too. It was fine for 7 weeks I have owned it. However, as described in this by OP, when doing soft reset would it would also get stuck on bootup logo. I'd have to remove the battery for a few minutes before it would bootup.
However, my HD2 also crashes and upon reboot then get stuck on bootup logo. It appears to crashes randomly eg not with any particular program or action.
I figured it was software issue so did hard reset. This worked fine. After hard reset the only software I loaded were Total Commander and Cookie Editor.
After Cookie Editor install I did soft reset and it got stuck on bootup logo. : (
So I did another hard reset but it hung up again upon reboot on bootup logo.
This appears to be a hardware issue. But has anyone else had same issue?
T-Mobile HD2
Stock ROM
Purchased July 6 2010 from Expansys
yes i am experiencing the same problem and i have uploded a video on youtube showing this! Yes my phone heats up when this happens..
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Stormrider75 said:
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Click to expand...
Click to collapse
It will retain whatever rom you are using
Htc Hd2 vodafone UK
HD2 issue
After some more searching it appears this is not uncommon for HD2. Its not clear to me if it is specific to T-Mobile HD2 or HD2 in general.
It appears to be a hardware issue. Although that is not 100% clear either. I find it hard to distinguish what some people report as 'freezing' which i believe is different to the issue described in this post which is 'hanging up' or 'getting stuck' on boot up screen - in my case it is the T-Mobile 'stick together' pink and white screen/logo.
(The 'freezing' issue that i believe is different to this 'getting stuck on bootup logo' issue appeared to have been resolved iwth new T-Mobile ROM - and I never experienced it on my HD2).
The resolution for getting stuck on bootup screen issue described here appears to have been to exchange HD2 (although some people exchanged up to 6 times and keep getting same issue!)
I think it is important to note that my HD2 performed fine for 7 weeks with lots of soft resets, hard resets, and lots of software installs (though no ROM reflashing) but within last week or so, start crashing randomly, then upon reboot get stuck on bootup screen/logo. This also became more frequent as time progressed. After doing hard reboot, the issue is now acute, eg it gets stuck on every reboot, and crashes more often.
This leads me to think some hardware has failed or degraded and is getting worse, maybe a connection/soldering etc?
However, is there any possibility that a ROM could 'degrade'? Can a ROM have a setting that is modifiable? (I know it is 'read only memory' but is it really?)
Anyways, love to hear from others on this issue.
Same problem here. Bought my HD2 in june. Cooked my own rom with Chucky's kitchen. Flashed different radios, hard resets, task 29 etc. Absolutely no problem. Worked fine for several weeks. But sometime it begun to freeze, auto resets, stuck at boot logo. It was getting worse. Even flashing stock rom it hungs at boot logo.
Now my HD2 is out for repair. Now waiting for returning. Hope they will change the motherboard.
several people have had their motherboards replaced and that has seemed to fix it for them. You'll probably have to fight with htc or your carrier, but should be able to get it replaced.
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
HD2 is an odd one
Thanks for replies. I really don't want to send it in .. but it will probably be the only way to resolve the issue. It will cost me courier there and back, and $20 'triage' fee .. total cost to me will be ~$100 just to have them look at it. Price of doing business I guess.
Anyways, I realized that one of my issues was that it was crashing when syncing. A little digging reveals that HTC Sense does something to all contacts when syncing first time putting a bit of html in contact notes field (weird but it is true .. its their way of reminding you bought an HTC phone?) So once I got it up and running, I disabled Sense and syncing went fine, no crashing.
(Btw, Sense also appears to do something with SMS msgs too so if you have lots it crashes on due to this reason too).
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Still, important point is that it was ok for 7 weeks, and then started crashing, more and more, even after hard reset, though some of issues may have been due to Sense (which is reported by many users).
It is still not a 'normal' thing for a $700 consumer device to have such erratic behaviour. So, given others have exchanged crashing handsets for new handset that has no issues points to underlying hardware issues as suggested above eg motherboard.
As comparison I also have HTC Diamond 2 which has been rock solid for 2 years of continuous use even with lots of software install, tweaking, reg hacks, etc.
Stormrider75 said:
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
Click to expand...
Click to collapse
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
genoki said:
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
Click to expand...
Click to collapse
Thanks. Btw I read before we can actually 'disable' Sense.
How do we do that?
Sense - go to Today
Go to Start - Settings
- iI you see the black HTC Settings (has 'Personalize' on top of items) then go to Menu and select 'All Settings' (this will show Windows Mobile's Settings. HTC Sense 'Settings' doesn't everything Windows Mobile Settings has or shows it differently)
- Select 'Today'
- Select the 'Items' tab in Today
- Check 'Windows Default' and click OK in top right.
This will 'swap' out HTC Sense 'today' with Windows Mobile standard Today screen and voila you will have 'disabled' HTC Sense and you are back to using Microsoft's Windows Mobile 6.5 version of Sense (not anywhere near as useful or neat-o to look at but hey they are pretty happy with it )
genoki said:
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Click to expand...
Click to collapse
Just by disabling Sense is not going to make it work. I had this problem with my HD2 also and without using Sense it seemed to be working (there were fewer crashes), but only for few days. My HD2 was getting worse day by day - it was not crashing only if it was not touched (it was crashing just cycling between Sense tabs or by initiating a call).
At repair center they told me (after three weeks of waiting) that the motherboard must to be changed.
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
I have my HD2 back. Took me 2 weeks, the repair center changed the motherboard and got an new IMEI.
Now all is working, no more stuck at bootlogo.
But i'm on stock rom (1.66) with 2.07 radio. No way to run Android with this radio. Hmm...
axman79 said:
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
Click to expand...
Click to collapse
I'm afraid as well to flash any custom rom now. For Android i need to HSPL and flash a 2.08 radio or greater to use it. But i'm stick on stock rom for sure.
I want to know as well if it possible to damage it by flashing customs roms ?
As i stated earlier, i flashed plenty of roms, doing task 29 etc., in the end stuck on bootlogo.
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Yah, disabling Sense hasn't stopped my HD2 from crashing eith. Without using Sense it crashed several times while using Opera and more than a few times while syncing over the past three days. Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
genoki said:
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Click to expand...
Click to collapse
Was flashing stock rom with stock SPL, was at the shop where i bought it and they send it. I told them it stucks at bootlogo. Repair center changed motherboard without any question. Cost me nothing.
genoki said:
Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
Click to expand...
Click to collapse
Ja ja, same here.
genoki said:
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Click to expand...
Click to collapse
Yes you will, but dont forget to flash back stock rom regarding SPL !
genoki said:
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
Click to expand...
Click to collapse
I want to know as well !
hey guys. I am so glad I found this post! I have exact same issues ith my HD2, it's driving me nuts.
I kept sort of log and described my problems in this post: http://forum.xda-developers.com/showthread.php?t=712729
I think I have to send my HD2 for replacement or repair.
Can you please tell me how can I get my phone fixed/replaced?
I got the US T-Mobile version, but I don't have account in T-Mobile. Can I deal directly with HTC? Where do I have to call to get RMA number etc.
I would greatly appreciate your help!
KML

Help please touch screen possessed

Hi first of all sorry about my English.
Ok my phone has an at&t froyo i just install superuser, slide loading, the weptop hack and the sim unlocked.
I'm using spb 3d launcher and every time i do a restart it seems that the spb it's working on his on, if a let it awake charging some times it's go to some shortcut like if i press it but i didn't (that didn't bother me too much ).
but two days ago one part of the top of the touch screen stop working i can't select the shortcuts on the top of the screen. and yersterday the phone got possessed and start opening thinks randomly. i just uninstall spb and it seems to stop with the gibberish. but today it's the same i can't use phone because i just simple touch the screen and it start again with the gibberish movements.
i'm going to do a restore and i if that fix the gibberish but the part of the screen that doesn't respond is what i worry the most. I'm from Tijuana, Mexico i buy the atrix on craiglist from some guy in san diego, ca. he said that the phone was warranty until feb 2012.
Please help any one
I reset my phone and still the same parts of the screen does not respond and the screen start shaking and doing thing uncontrol.
Please could be sw or is the hardware and i need to change the phone.
Sounds like a hardware problem.
Not sure what the problem could be.....there's a girl I know who's had similar problems, I'll ask her or put you in touch with her. Sounds like yer digitizer?
hansel79 said:
Hi first of all sorry about my English.
Ok my phone has an at&t froyo i just install superuser, slide loading, the weptop hack and the sim unlocked.
I'm using spb 3d launcher and every time i do a restart it seems that the spb it's working on his on, if a let it awake charging some times it's go to some shortcut like if i press it but i didn't (that didn't bother me too much ).
but two days ago one part of the top of the touch screen stop working i can't select the shortcuts on the top of the screen. and yersterday the phone got possessed and start opening thinks randomly. i just uninstall spb and it seems to stop with the gibberish. but today it's the same i can't use phone because i just simple touch the screen and it start again with the gibberish movements.
i'm going to do a restore and i if that fix the gibberish but the part of the screen that doesn't respond is what i worry the most. I'm from Tijuana, Mexico i buy the atrix on craiglist from some guy in san diego, ca. he said that the phone was warranty until feb 2012.
Click to expand...
Click to collapse
I am having the same issue, this was on CM7 only flashed yesterday and then I tried to restore my backup rom and this has the same issue??
Hope someone can sort out the problem.
It sounds like a hardware problem in which you should;
A) buy a whole new screen and install it (they will give you the tools to take it apart)
B) Send it back to Motorola if you haven't voided your warranty by unlocking the phone
or
C) this is a long shot as I do think it is hardware related, you should try this fix just to be sure that it is a hardware problem. Mind you this will do nothing more than refresh the .pds file that affects the touchscreen. Touchscreen fix!
definetly sounds like a broken digitizer to me
I have taken my phone in for repair(Not a official MOTO repairer) and I just got a phone call, he believes it is a software issue? I am not convinced, because I have tried 4 different roms? He said he is going to format/wipe phone. I told him I have installed roms to replace software and I thought that this would wipe/replace software problem?
Anyway I guess, I will found out if it sorts out the random screen movement and widget press?
fatall said:
I have taken my phone in for repair(Not a official MOTO repairer) and I just got a phone call, he believes it is a software issue? I am not convinced, because I have tried 4 different roms? He said he is going to format/wipe phone. I told him I have installed roms to replace software and I thought that this would wipe/replace software problem?
Anyway I guess, I will found out if it sorts out the random screen movement and widget press?
Click to expand...
Click to collapse
I got the phone back yesterday, all working ok.
I quickly broke it again by trying to install a stock rom and then root it, but it introduced the same random screen/widget issues(I tried wipe/format, but no good?). I then install 2 custom rom, CM7 and Aura and I still had problems, then I install HomeBase and problem has been sorted. Have no idea why it fixed the issue just happy it is fixed. Just to have refrain from installing other roms......for now anyway
fatall said:
I got the phone back yesterday, all working ok.
I quickly broke it again by trying to install a stock rom and then root it, but it introduced the same random screen/widget issues(I tried wipe/format, but no good?). I then install 2 custom rom, CM7 and Aura and I still had problems, then I install HomeBase and problem has been sorted. Have no idea why it fixed the issue just happy it is fixed. Just to have refrain from installing other roms......for now anyway
Click to expand...
Click to collapse
I spoke to soon, last night it started the random screen judder and random widget pressing.....
I am not sure what is going on....I've had the phone for about 12 days now(second hand from eBay) and for the first 4-5 days the phone was fine. I then installed CM7 and for about 12-24 hours the phone was ok. Then the random screen/widget issues happened. Did many, many wipe's/formats of various roms and all these issue occurred more or less straight away.
Then I installed HomeBase and for about 6-8 hours, all was ok until lastnight. I guess it is either new motherboard time or new phone time....

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