A week ago today, I had to go to Verizon because my Eris (the original one I got from Verizon) had a blown speaker. They replaced it on the spot with another Eris, which until last night, was working wonderfully. For whatever reason and out of nowhere, the top 1/3 of the screen stopped working. Everything showed up, but you could not navigate anything with that part of the screen.
This morning, I got there bright and early and they replaced THAT Eris with yet another refurbished one. I've seen so many people go through so many refurbs that are "certified" like new.
Does anybody actually have a refurbished Eris that has lasted a long time, and if not what does a guy have to do to get Verizon to give me a different kind of phone?
I am on my second refurb. I've had this one for about two months. The first refurb lasted two months. So I am keeping my fingers crossed this one will last until the Thunderbolt is available and then I'll upgrade.
Nope. Went through five Storms, two Tours, two eris', one droid, five Droid 2s, and three fasincates. Sounds terrible, but I honestly didn't do anything to any of them. Of course not ALL of these were mine (all but the tour and eris were). Every time it was a screen issue (like the one you mentioned), a speaker blown, a mic broken, call quality shoddy, or external buttons not working.
No. They never last. Granted I've been on my current fascinate since November-ish (hate the thing), I don't expect it to last as the first fasincate I had fried itself along with my SD card..
That's kinda what I figured. My wife has gone through four droids now. I think their "certified" boxes should say "turdified". That, and I noticed the sticker on the inside is green and says void. Hope they don't try to pin that on me at some point!
I've had my current eris since this summer. The one before was replaced right before they started giving droid 2s and now this one won't break
Sent from my VEGAn-TAB-v1.0.0B5.1 using Tapatalk
muerteman said:
I've had my current eris since this summer. The one before was replaced right before they started giving droid 2s and now this one won't break
Sent from my VEGAn-TAB-v1.0.0B5.1 using Tapatalk
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Click to collapse
Haha! No kidding! I keep reading about people getting a Droid 2 and I'm wondering how many Eris' I have to go through before somebody throws me a bone! I like my Eris, but would honestly rather have something else now, since I know it's all down hill in refurb hell.
I "lucked" out in late July or early August when my Eris' speaker was blown (it already had the trackball issue, but I was coping with that). I found a local Verizon store that still had a new Eris in stock, and they gave it to me so I didn't have to get a proper refurb. Haven't had any problems with it so far (crossing fingers). I might've seen a hint of the trackball problem just recently, but I think it just popped out to say "hi" to me because it hasn't happened again since.
My first Eris had a trackball issue after a few months. Ever since then I have been using a refurb and it hasn't had any problems at all. This one has been going strong for quite a while now.
My first eris was a little over a year old and they replaced it because of calls not connecting properly. A know issue at the time. My replacement has been just fine and I've had if for about 6 months.
Went through three eris's and this is my second d2. Haven't had any problems with it yet but who knows.
Sent from my ultra fast Liberated Droid 2
When I jumped on the 2.1 leak, I had my eris replaced with a refurb so I could root. I've had my refurb since root was discovered. It's been awhile and still going strong.
lomenciad said:
Haha! No kidding! I keep reading about people getting a Droid 2 and I'm wondering how many Eris' I have to go through before somebody throws me a bone! I like my Eris, but would honestly rather have something else now, since I know it's all down hill in refurb hell.
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Click to collapse
I went through 5 Droid Eris's before Verizon replaced it with a Droid 2, and I had problems getting them to give me that. I had to threaten to buy out my contract and told them if they dared send me another Eris, I was buying out the day it came. They agreed to upgrade me, but then canceled the order as soon as i ordered a battery and charger and got off the phone with them. The second time I was on the phone with them to get them to reinstate the order, I once again told them that I was no longer confident they could send me an Eris that would last and I was very serious about switching to Sprint.
Don't get me wrong, I loved the Eris and wished I still had one (I love the custom rom world of the Eris, kind of funny the Eris got a version of Gingerbread before the Droid 2 has). I just could no longer deal with having to replace the phone every other month and having to set the thing up and customize it to my liking.
Im on my 2nd refurb. My orig eris trackball died. 1st refurb vz gave me the mic didn't even work. Runnin strong on kaosfroyo v39 now on 3rd eris. Being extremely careful when plugging in.
Sent from my FroyoEris using XDA App
To update, my wife got a Droid 2 with her early upgrade so now I'm using her Droid 1...My son has been playing games on the Eris, which I had unrooted before calling Verizon, thinking they'd MAYBE finally give me a better replacement. They didn't and basically told me to take it to the store if I kept having problems.
My son stayed at his grandmother's house last night and took the phone with him. When he comes home, he tells me it kept going to the htc quietly brilliant screen...a BOOT LOOP on the stock rom. I'm trying to remedy it for him right now.
My first eris was replaced because of trackball issues. The second one was unable to click out of the box and went right back. Eris 3 has been good to me so far.
verizon isn't that great when it comes to spending money on its customers so you can expect the same practice when it comes to the phones. I had a BB World Tour before my eris and it was replaced 3 times before I said enough. I've had my current eris replace once and that was only due to me having lost it, and then finding it again a week after the new one came. I went back to my old and sold the new/replacement to a friend. He's had nothing but problems with the phone but I blame 50% of that on his job
I got my Eris back in June '10 off the CPO list (whiskey related incident with my alias 2, haha) and it's still running strong. I guess I got lucky.
Sent from my ERIS using XDA App
I'm on my refurb since mid november. My warrenty was due to run out at the end of November, but at the begining of nov, my phones sounds died. All of them...... call, external speaker, headset, etc. I called and got a refurb, and it has been working great since then, I haven't even had the silent call bug once. (The old one had it all the time, at least one a day.)
I got a refurb'd eris to replace my LG dare. it lasted 5 months before i had it rooted. it's been 5 months since i rooted it and i haven't had any problems at all
I was an early leaked who got tired of waiting for root. Had a refurb for almost a year with absolutely no issues aside from the dreaded silent bug, never heard of anyone with an Eris that doesn't have the ridiculous silent bug bull****.
Sent from my Eris using XDA App
Related
So heres the story, My Mom was due for an upgrade. We researched and researched until we were about MAD. And we finally decided on the Droid x2. She finally recieved it in the mail today and we got it activated. The thing is buggy as mess. You can simply unlock the phone and it randomly brings menus, the internet browser, and apps up at will. It brings up the power off and Air plane mode options when the power button has not even been touched. Heck, it even pulls up the Calender app when you click on the Market Application. She is very dissapointed and we don't know what to do. Should she:
1. Maybe wait for an OTA that addresses these issues?
2. Do a factory reset?
3. Return the phone and get a refurb/different phone?
Larry94 said:
So heres the story, My Mom was due for an upgrade. We researched and researched until we were about MAD. And we finally decided on the Droid x2. She finally recieved it in the mail today and we got it activated. The thing is buggy as mess. You can simply unlock the phone and it randomly brings menus, the internet browser, and apps up at will. It brings up the power off and Air plane mode options when the power button has not even been touched. Heck, it even pulls up the Calender app when you click on the Market Application. She is very dissapointed and we don't know what to do. Should she:
1. Maybe wait for an OTA that addresses these issues?
2. Do a factory reset?
3. Return the phone and get a refurb/different phone?
Click to expand...
Click to collapse
Return the phone and get another brand new one. There's definitely something wrong with the touch screen. You can try a factory reset first, if you like.
Indeed - Do #2 while calling Verizon for a #3 replacement. It sounds like you got a seriously screwy X2!
Sent from my DROID X2 using XDA App
I think I fixed it! I read earlier on droid forums that Moto Blur is bad at memory management so I downloaded Advanced task killer and killed all the apps currently running. Since I have done that no weird things have happened.
EDIT: NEVERMIND!!! UGH..
Definitely exchange it. Sounds like you got a bad phone. The X2 should not be acting like that at all.
you still have a problem / issues
task killer is not the answer
Ok guys its all good now. I got on the phone with Verizon and they told me to take it to my local Verizon store for a replacement. After a head ache of a time with a bunch of goobers who didn't even know how to use the blasted things beside doing a factory reset we got a brand new x2. Its running like a dream with absolutely no problems. She loves it!
Thanks for your help!
I have random reboots just got it off the charger and rebooted.i was with t mobile and had g2x that had similar issue if it continues I will return it.
Sent from my DROID X2 using XDA Premium App
I just got mine today. I had 3 droid x's that had to be exchanged due to DOA warranty replacements. They finally sent me a DX2. It would not activate. When i touched the droid it went thru the activator and constantly pushed the one key. there was no keypad on the screen. they are sending me another one. somehow i took it to the verizon store and the guy just touched it and it worked fine. Now i get it home and its laggy as hell. I think im going to send the first one back and keep the replacement. Anyone have issues with this as of yet?
tgrantjr said:
I just got mine today. I had 3 droid x's that had to be exchanged due to DOA warranty replacements. They finally sent me a DX2. It would not activate. When i touched the droid it went thru the activator and constantly pushed the one key. there was no keypad on the screen. they are sending me another one. somehow i took it to the verizon store and the guy just touched it and it worked fine. Now i get it home and its laggy as hell. I think im going to send the first one back and keep the replacement. Anyone have issues with this as of yet?
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Click to collapse
Exactly what was happening to my Mom's DX2. Phone was imputing commands when the screen was not being touched. Took it up to Verizon and it worked beautifully for the guy. We waited till the manager came and she got us a replacement. Its working great.
Well i have had it up to my ears in these replacements. Im really getting to know the fedex guy. while i was seeing if anyone else had these problems the phone screen started going glitchy on me. It was blinking and went to the dialer and the browser just sitting on my desk. I think there is only one alternative to this. The customer service manager will call me tomoro to check if i have everything working. I can almost guarantee it will not be. either she exchanges it for something else with a 4.3 inch screen. they told me that it can only be exchanged for something in the same range and they offered me a vortex. I dont know how they even compare in the same universe. I think ill complain enough and go to the store and see about getting another phone, or i will just take my business over to sprint (which they can see from their store in the mall) and get a nexus or an evo. Im tired of this replace after replace bull. Anyone else have these thoughts?
So, I guess I will be returning to Sprint today to exchage my photon yet again. This will be my 3rd time taking my phone back. I upgraded from an Evo that never gave me one problem and it was my rooting/flashing/hacking guinea pig.
My first phone had a screen glitch and would look fuzzy after it warmed up from normal use. This one has been shutting down on me after it sits idle for a few minutes. I will use it for a while and it fine. I set it down and come back a few minutes later and its off and wont boot. I have to pull the battery on this thing 10 times a day. However, if I have it docked or I am using it everything is fine. I have recently flashed the new update and rooted hoping that would help but it hasnt.
Crazy to think I have had 2 phones both with problems and my buddy hasnt had a single problem with his.
Sounds like a bad batch or one heck of a coincidence. Mabe try getting Sprint store to order you a new replacement instead of getting another one from their current inventory. When the Photon works properly it's a great phone. Regardless Sprint will make it right.
Yeah, I cant complain about Sprints service so far and I do like the phone regardless of the problems I have had. I just hope the bugs get worked out and it gets as much support as the Evo. I was so disappointed with the 3D, which is why I went with the Photon.
My sister had a similar problem with the Moment, she too had it replaced 3 times, the forth one worked fine. One of my EVO's 4G had the infamous charging port disconnect/breakage issue and had to be replaced as well. So far the Photon is okay except the call bug, but thats no longer a problem after doing the steps outlined in the development section. Hope you get a good replacement.
TS
Sounds like you need to go to another sprint store
Sent from my MB855 using Tapatalk
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
I'm moving from an HTC Evo 4G. The first problem is the worst. Since picking up the Photon 4G I have had to pull the battery 5 times as the phone refuses to wake... With the HTC if I had an issue I could reboot by holding down the power and volume button, but the Photon doesn't seem to have this feature, so I'm forced to remove the back cover and pull the battery...
I don't seem to be able to re-create the issue. Its just happens without notice... Anyone else having this issue? Is their an easier way to coax the phone back to life rather than pulling the battery?
The second issue is the screen. Every single review I have read has said that the screen is a Photon 4G strong point... I'm not convinced... Yes it is bright and vivid, but I seem to have an annoying grey criss cross pattern all over the screen. I'm not sure if its my eye's (the GF says she can see it too) but I was expecting the screen to look better than both my EVO and Xoom... This annoying grey criss cross gauze (especially visible on white backgrounds) is disappointing..
What do others think? Colour gradients also appear to band very easily, rather than being smooth.. I'm not sure if this is a result of compression in pictures tho...
Other than that, I am happy with the phone. Big improvement over the EVO 4G i had befor, just a screen I have to get used too, and this un-responsive issue to fix...
Oh, and having to get used to Motorola's Android button layout and Standard Android icon changes is a little painful at times...
Swap out for new one for wake problem. Turn brightness down to 30 percent and screen is fine. Had all top HTC phones and this beats all.....keep this phone....
Sent from my MB855 using XDA App
I get that sometimes, but fail to replicate at the store. Store employees will only recommend to wipe the phone.
The pentiles pixelation is only noticeable when your face is extremely close to screen. Its a cell phone not a tv display lol, stop holding it so close and you'll be fine! Im on my first phone with no issues yet; just to be on the safe side i would swap for a new device.
Pihrana said:
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
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Click to collapse
Actually, the sale has been going on for close to 3 weeks now. Sorry you are having issues, have you tried a factory reset then not install any apps (or not many) for a couple days to see if it was one of them?
An opinion......
I try to avoid the Sprint stores as much as possible. There are some knowledgeable reps out there but it is a small percentage. Most of them don't know much about the devices. Call the Sprint support number first and try troubleshooting with them. In my experience, they are better at going the distance to make the customer happy than the peeps in the stores especially if you keep on them about it.
Sounds like a swap out is needed. Good luck.
Go back to BB and try to swap it out for another one. Had my photon for about 3 weeks now and never had this issue
I have to agree it sounds like a hardware issue and merits a swap. I've had the photon 2 1/2 weeks and have only had to pull the battery once.
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
I've just got back from Best buy after my phone refused to wake up again for the second time today.... I let them try and get it turned back on again which they couldn't do without pulling the battery... Either way they immediately confirmed they'd swap it out. Until she went to pull one and realised they are all out
My replacement arrives Friday when they get restocked.... Best Buy must have sold loads since Friday because their shelf was piled pretty high when i picked mine up...
So hopefully the new one will work properly, or maybe I'm just plagued until the next OTA...
As to everyone who gave me suggestions about the screen... you were right. Turning down the screen brightness pretty much solved the issue all together and I think I am officially used to it now...
Just wish i could get my EVO 3D ringtone , Alarm and notifications on the Motorola. I grew more attached to them, than I thought
Richcop said:
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
Click to expand...
Click to collapse
OK, I did not think that it could be my SD card causing the issues with the phone freezing up and needing a battery pull to get it back on but the Technician asked me if it was a new card or from another phone. I said It was from two or three phones ago. They said that I should format the card because the files from the older phones can cause problems such as this, after copying my photos over to the computer to be able to put back on the card afterwards of course. They had left my SD card out of the phone. So to test things, I haven't put my SD card back in since two days ago. My phone has not restarted or frozen up once. I will give it some more time and report back, but in the mean time, until there is an OTA fix, if you are using an SD card from another (previous) phone, and your having the freezing/power down/restart issues, you may want to give formatting your SD card or removing it to test if it fixes the problem a shot. Good luck, so far so good.
I've not used an SD card at all since purchasing my Photon. On the Plus side, it has not stopped working at all so far today
Had the same problem when I bought my 2nd photon this time at best buy becuase of the $99 deal.
On the 1st one i got directly from a sprint corp store, no issues at all. But this one on the 1st day I got a reboot issue. second day got the SOD. went in they had some trouble getting it on. Had to tell them to take the batt out and it went on. My problem was that they had none available. so for 3 days I waited.
Funny thig is that I wasn't getting the SOD again. Just didn't want to chance it so got another one, yesterday. Happy today.
There were no motorola photon availble in my area. So they are selling.
Good luck with yours.
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Richcop said:
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
Not had any problems with mine ever, just works perfect out the box
Sent from my MB855 using xda premium
Ok, if this information is correct from Sprint, I know why I am having all these problems with mine freezing up and after having done several hard resets and many calls to Sprint and a visit to the service center with no fix. Apparently there was a batch of Photons that got shipped with corrupt firmware. When the phone uses that portion of the firmware, as a safe mode, it freezes. There is no fix other than replacement with a non effected phone. They ordered me a new one, that I will get on Tuesday. The only way they can correct it until there is an OTA patch is to send it back to Motorola. Wish me luck with this one
Update....
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Pihrana said:
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Click to expand...
Click to collapse
Well, I got my brand new replacement yesterday at the Milton Massachusetts Sprint Repair Center and as of yet no shut-down, or freeze-ups. I have my fingers crossed here on this one. If not I will be reprogramming another new one soon. They did assure me that this is not affecting every Photon, but there was a large batch released with this corrupt firmware. Its like a waiting game to see if its a dud or not. I do love this phone, and I am getting tired of setting up these phones over and over again, but on a good note, I can completely customize my phone and all my apps in about thirty minutes from activation
Hey,
So I'm on my 3rd E3D. htc unlocked with hoot 1.5 until team evil /devnull releases an hoot 1.5 workaround.
I've used and reinstalled 3 different roms now. I've noticed that I'm having issues with my touch screen. When I try to hit the t key, the e3d only registers an r or y key. I tried switching to the default keyboard. Same thing. In the USA today app, I can't hit the sports section...
I've had this issue on MIUI, olymupus and blackened roms.
Only fix has been to pull the battery and reset the phone. But I'm getting tired of doing this 4-5x a day.
Any ideas?
Maybe try flashing back to stock, if its giving u issues on stock it might be hardware and not ur ROM
Sent from my PG86100 using xda premium
Same issues.
I have the Total equipment protection. I'm unlocked HTC method. Any advice on how to turn it in? How do I file a claim?
found this...
http://forum.xda-developers.com/showthread.php?t=1206188
seemed to work for me so far, no more having to turn off screen or rotate to get touch press recognizes...will report back later to confirm if it really helped
Thanks for the response. But its not a calibration issue.
Half the keys on the keyboard aren't responding, and its consistently the same keys. I'm watching as my phone go bezerk right now. Some how its browsing the web, then selected the messages app, bounce around a webpage it opened. opened up the app drawer.
The 4 hardware keys aren't responsive.
I'd figure a virus. But I haven't even installed any software since I reloaded the default RUU (Whatever).
Local sprint store said they've seen a lot of this. When I came in and told them I had a problem with my evo3d, lady finished my sentence about the screen not working.
I'm still waiting for a replacement phone :X
I chose a HTC device because I heard they have great build quality and better support than samsung and moto.
But considering I'm getting my 4th evo in as many months. It seems pretty bad.
I am by no means rough with my phones. I kept the same iphone for 3 years with no issues. Before that, I had my treo for 2 years until I decided to get an iphone.
I'm seriously doubting staying with android/htc now. I'm tired of going back to sprint all the time to get a properly working phone.
Dude I think uve just gotten some sh*tty luck tbh. I had the moment, the transform, the evo shift, and now the 3D. My dads got the evo and used to have the transform. My moms got my old shift and used to have the transform. My bros had the moment, transform, evo, and now has the nexus S 4g. And none of us have ever had any hardware related issues at all :/ hopefully u choose to stick with Android man its a great OS. And u never know, maybe the android gods are punishing u for that failphone: p lol
Sent from my HTC EVO 3D using xda premium
I had a problem with my e3d and the screen would wig out every once in a while and i would have to lock the screen and unlock it before it started working and even then didn't work all the time. i went to the sprint store and the tech guy looked at it and basically said the battery was touching the ribbon for the screen thus causing bad stuff. so he straight up replaced the screen for free and i havent had any problems since then. hope this helps.
It's phantom pressing. I had that issue with a 4g of EVO, replaced digitizer and screen, no luck. Never did find the problem, sold it for cheap to keep from breaking it
Sent from my PG86100 using XDA App
my replacement was supposed to arrive by 3 pm today or (end of residential delivery service). Tired of going over to the sprint store because they never answer the phone. Not that I can call them anyways. Can't use the 2 key anymore on the dial pad. Hitting the capacitive? menu button somehow registers as a 7 now in dial pad.
first time this happened, it was on the day after I just had just received a replacement. It was more of a screen sensitivity issue. Sprint tech support (corporate store here in NYC) said I had installed a bad program. But eventually agreed to replace it.
this 2nd time has been much worse. besides dead keys, I also get the wigging out.
I'm just 6? months into my sprint contract. I guess if the phone still isn't in by tomorrow (couldn't pick it up till wednesday since I have a 24 hour shift tomorrow), I may just eat the ETF and try out the galaxy nexus on verizon.
Other option is the SII? or iPhone 4s. But those phones I'd be paying full price for. Plus I told myself no iOS until iPhone 5.
I like iOS, but I wanted to try android. So here I am.
Ipad1, evo3d, TP running CM7, alpha 3
Finally picked up my replacement E3D. They all remembered me since I've stopped in every single day. Asked if I called. Gave my smart ass response "I would have if my phone would allow me to dial a phone number". Even then when I dialed from work, no one ever picks up.
We went over my new phone options if phone dies again. Basically phones that are at least a year old. Evo shift, evo 4g (I think). Basically any android phone but the one I would be interested in, the samsung sII.
Well, hopefully phone lasts long enough for that phone to be an option.
Not trading to a phone I could have gotten for free or less when I bought my evo3d.
i give up. new phone won't even charge now. 3 chargers and a macbook that disables the usb port because its trying to draw too much charge.
screen works at least....
My V10 went into a bootloop back in November and I was fortunate enough to get it replaced days before the 1 warranty expired. Yesterday, my wife's V10 also suffered the same failure. Unfortunately, no insurance and Verizon still insists that they don't know anything about the hardware fault that's causing these phones to bootloop. I can cough up my failure to just bad luck, but both phones failing for the same thing has nothing to do with luck.
If anyone knows of a class action suit being filed against LG, I would be interested in signing up.
Last LG product I'll ever purchase.
lawsuit
I'd be surprised if there wasn't one. The same thing happened to my G4.
I'm pretty sure there is one...Google it
I've seen the articles of an active lawsuit against them, but there's no information on how to join. Usually, the attorneys will get companies to release the information of customers who may have been affected so that they can be contacted to join or opt out. Either way, I will send them an email and see if I get a response..
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
xceebeex said:
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
Click to expand...
Click to collapse
You faired far better than me. They told me they didn't know anything about the issue (however they knew about it back in November when my phone died a few days before it's one year anniversary) when I called about my wife's phone suffering the same fate.
I did call LG and they are definitely aware of the issue as they extended the warranty of the phone by an additional 6 months.
Verizon should still address this issue with its customers rather than brush it off as just another defective device out if warranty.
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
lowkeyst4tus said:
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
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Thanks, I'll give that a shot. My wife isn't a very heavy user, so don't know how the phone overheated that much to cause the hardware issue.
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
Hypnosis4U2NV said:
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
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I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
AirForceOnes0010 said:
I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
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Nice to know it wasn't just me they used that excuse with, guess they don't want the real reason of shoddy hardware being a liability in court.
My V10 replacement from Nov 2016 now exhibits WiFi disconnection issues. Wife's V10 has no such problems. Hopefully I can get to November before the phone totally faults out again.
I was looking forward to the Pixel 2 but I heard it's going to be a LG manufactured phone. Ugh, that's sad news as I won't even consider it.
Agreed, I definitely won't be one of the early buyers for a pixel 2. Bought a Note 4 off ebay, gonna roll with that and my newly repaired V10 as a backup until one of these manufacturers makes a modern phone with all the features I want. V20 would've been it but I'm not about to have one of those bootloop on me as well.. See what the V30 brings I guess
Just a little update from getting my main board replaced. Got it back yesterday after missing FedEx the day before and the sim no longer worked, but they left my glass screen protector on which I wasn't expecting. It had been updated from 25A (I was holding out for mm root..) to 28A. Everything seems to work but it is no longer going to be my dd. If something happens to my note I'll activate it but it's on zerolemon-mp3 player duty for now. Still love the idea of the V10...
Thanks for the update. They had removed the screen protector on my phone when I got it back. But so far phone is running ok. It did shut down on its own from getting too hot a couple of days ago. I was taking pictures and leaving the photo camera on when it did it.