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Sent in my Prime for RMA. If you want more info on the process go ahead and ask away. If you're wondering if someone else asked the question in this thread, chances are they didn't because I'll be updating the OP with all the Questions and Answers.
How long did they say it would take?
7 days. I don't know if this is for repair, for for them to repair it and ship it back or what. I'm assuming repair
What do you need to have?
Your device and your serial number. Normally they ask if you have it on the device. If you don't, just make sure you have your warranty card. Keep it, though, when you send the device in and make sure to mention it's not on the device to them
What about GPS?
They said they'd fix it, but other threads suggest that it won't live up to our standards.
Dead/Stuck Pixels?
Fully covered. Mine had them, and they said they'd replace the screen.
What do I send?
Just the device. They'll also give you a checklist to fill out with info such as the RMA number, what's included, information regarding the problems, signature, dates, etc...
Scratched backs?
In the checklist I kindly requested a new backplate. Those things scratch pretty easily, and laying it down on a couple times makes it look like you're table is made out of sand paper. I'll keep ya informed about this one.
Where does it ship to?
Here's the address they tell you to ship it to:
ASUS Service Center
Attn: RMA Dept., RMA #_________________
4051 Freeport Parkway, Suite 200
Grapevine, TX 76051
USA Only, obviously.
Shipping cost?
You gotta foot it. It was around 20 dollars for me, I think, with Insurance via USPS.
Do they require the original box?
Nope. I shipped mine in the box (which was in another box to be safe) because I thought it'd be safer, but they didn't request the original packaging.
After-Reception Questions
Do they wipe the tablet?
I've attached the checklist to be included in the package for your reading pleasure
Questions? Please ask! If they're for after I get the device, you can post 'em too. I'll just copy them to the OP and answer them when I get it back.
Wrong about the pixels their has to be 5 or2 right next to reach other
I would RMA due to the pixels but I don't wanna have to spend 20 to ship then 30 to replace my screen protector and skin not worth it I have 6 pixels but they only show up on a black screen and who stares at those
Sent from my Transformer Prime TF201 using Tapatalk
No offense but grow a pair and stand up for yourself and demand a refund or replacement what's with you people accepting defective devices brand new out of the box?.... Obviously not talking about the GPS since everyone's doesn't work and that can't be fixed.
I just sent mine today. They told me 10 working days.
Wouldn't auto rotate, auto brightness, camera didn't work (due to firmware update), gps a bit off.
In the RMA Checklist I wrote, please install Ice Cream Sandwich.
Wordlywisewiz said:
Wrong about the pixels their has to be 5 or2 right next to reach other
Sent from my Transformer Prime TF201 using Tapatalk
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Coulda sworn their rep told me that if there was a single one they'd fix it. He could have been looking at the notebook one, though. Luckily mine is 2 right next to each other
jdbaker82 said:
No offense but grow a pair and stand up for yourself and demand a refund or replacement what's with you people accepting defective devices brand new units out of the box?.... Obviously not talking about the GPS since everyone's doesn't work and that can't be fixed.
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I tried, the representative just kept saying it wasn't in the warranty policy and when I requested to speak to his manager, I was on hold for 30 minutes (but the rep kept checking in to make sure I knew he hadn't just blown me off) until he told me that he'd try to transfer me. I got the answering machine, hopefully I get a call back and I will.
I don't understand why they can't shop you one then you shop yours back the turnaround is dumb but I'm not gonna send mine back it's perfect except the pixels but again I can't notice them except on the boot screen
Sent from my Transformer Prime TF201 using Tapatalk
Did you send yours in the original box? I know for laptops they sometimes don't want you to send it in the original box because it has the serial numbers on it and they can't guarantee that you'll get the box back.
I started the RMA process on mine, but haven't sent it in yet. My just flat out never worked out of the box, would not boot etc... It sucks we have to pay for the shipping.
unxconformed said:
Did you send yours in the original box? I know for laptops they sometimes don't want you to send it in the original box because it has the serial numbers on it and they can't guarantee that you'll get the box back.
I started the RMA process on mine, but haven't sent it in yet. My just flat out never worked out of the box, would not boot etc... It sucks we have to pay for the shipping.
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They didn't specially request it, but I sent it in it anyway. Actually, I shipped it in it's box in a box (boxception).
King John said:
Coulda sworn their rep told me that if there was a single one they'd fix it. He could have been looking at the notebook one, though. Luckily mine is 2 right next to each other
I tried, the representative just kept saying it wasn't in the warranty policy and when I requested to speak to his manager, I was on hold for 30 minutes (but the rep kept checking in to make sure I knew he hadn't just blown me off) until he told me that he'd try to transfer me. I got the answering machine, hopefully I get a call back and I will.
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Click to collapse
All I'm saying is if it was me I wouldn't bother calling Asus I would be returning it directly to the store I bought it from and if it required speaking to corporate for whatever company you better believe it would get done.
I'am dying t know if they wipe and factory reset peoples tablets and you get it back set back to zero with all apps, settings, tweaks .... gone
---------- Post added at 03:15 PM ---------- Previous post was at 03:14 PM ----------
King John said:
They didn't specially request it, but I sent it in it anyway. Actually, I shipped it in it's box in a box (boxception).
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Click to collapse
I see what you did there
jdbaker82 said:
All I'm saying is if it was me I wouldn't bother calling Asus I would be returning it directly to the store I bought it from and if it required speaking to corporate for whatever company you better believe it would get done.
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Click to collapse
I did. I called up Best Buy requested a return for a replacement. I wanted to make sure I'd actually get a replacement. After about 2 hours on the phone (while PHP scripting so not much time was lost) I finally got to a manager. They told me they had none. Didn't want to waste my time with shipping it there only to find out they had none.
Lock-N-Load said:
I'am dying t know if they wipe and factory reset peoples tablets and you get it back set back to zero with all apps, settings, tweaks .... gone
---------- Post added at 03:15 PM ---------- Previous post was at 03:14 PM ----------
I see what you did there
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Click to collapse
I actually wiped mine before I sent it in. But, in any case, if they do, it'll have the welcome screen. The rep asked me if they had permission to wipe it, so I assume they only do if they think they have to. I'll update the OP.
King John said:
I did. I called up Best Buy requested a return for a replacement. I wanted to make sure I'd actually get a replacement. After about 2 hours on the phone (while PHP scripting so not much time was lost) I finally got to a manager. They told me they had none. Didn't want to waste my time with shipping it there only to find out they had none.
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Click to collapse
No one has any but that will change in a few weeks wouldn't you have rather have a refund instead of paying money to ship off your already defective product hoping it will come back fixed with no problems? Not to mention who knows how long it will really take before you get it back we already know ASUS has their hands full. Then you can get a brand new one places like Best Buy are starting to receive their stocks.
jdbaker82 said:
No one has any but that will change in a few weeks wouldn't you have rather have a refund instead of paying money to ship off your already defective product hoping it will come back fixed with no problems? Then you can get a brand new one places like Best Buy are starting to receive their stocks.
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I didn't (and don't) have the time to wait for the new ones. I have a trip coming up in two and a half weeks. I'm wondering if I'll even have it by then. I could always return it after the fact.
King John said:
I didn't (and don't) have the time to wait for the new ones. I have a trip coming up in two and a half weeks. I'm wondering if I'll even have it by then. I could always return it after the fact.
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You got a better chance of getting one from Best Buy,Newegg, or Office Depot before getting it back from ASUS.
jdbaker82 said:
You got a better chance of getting one from Best Buy,Newegg, or Office Depot before getting it back from ASUS.
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Awwwwcrrrappp.... This trip is going to blow.
jdbaker82 said:
You got a better chance of getting one from Best Buy,Newegg, or Office Depot before getting it back from ASUS.
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I agree with him!
I just stopped my UPS to ASUS repair.
I bought another one on the Best Buy website and says I should have it by 1/9/12
I will return the defective one and get my money back.
Asus' Fremont facility is pretty fast and efficient with their RMA turnaround time. Having had to send my G73JW laptop to Asus twice before (once to their Indiana facility, once to Fremont), I speak from experience. If it went to Indiana, then I'd be more concerned as they take forever and aren't quite as organized. It took Indiana 2 months to get my laptop back to me, and Fremont a week from shipping it there to return. And, for the Canadians, they're supposed to have excellent RMA service at their facility. Be aware, however, that tracking the repair status online is rarely accurate.
I sent mine back too. I shipped it out Tuesday should arrive today. I had sever screen bleed on the right hand side and of course GPS. I'll update when I get some notice or when it returns!
King John said:
I didn't (and don't) have the time to wait for the new ones. I have a trip coming up in two and a half weeks. I'm wondering if I'll even have it by then. I could always return it after the fact.
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I doubt you'd be able to return it after they send it back to you, I can almost guarantee that you won't get the original box back.
Sent from my Transformer Prime TF201 using xda premium
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
sdelliott31 said:
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
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Click to collapse
If you sent it in with a chip they are going to say you damaged it, and they are going to charge you to repair it.
I hope I am wrong but I think that is what will happen. Sorry to give you the bad news.
I really wasnt lookimg for that kind of response rather ones that RMA their units, get them back and if anything changes foe better or worse or problems solved.
Sent from my MB860 using Tapatalk
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different. Has anyone else had any RMA results?
I could get it back since its sealed and return it which is what I'm contemplating. Decisions.
sdelliott31 said:
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different.
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Lucky you! I'm still waiting to get my Prime back after RMA...
sdelliott31 said:
Has anyone else had any RMA results?
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Sent my Prime in and was received by Asus Service Center in Czech Republic at 1/11
Status: Repairing
Reason for RMA: GPS not working, screen light bleeding
ICS installed when sent in? No
Regards,
Pletwal
I'd say keep it. More than likely a good one. Plus you might not be able to return it because serial numbers are changed. Then you risk damage to device trying to send it to them then them sending it back tl you. I've had my prime since 12/22 n works great. You getting a third batch one. I'd say keep it.
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
sdelliott31 said:
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
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NOOOOOOOOOO! LOL
Seriously if that's how you feel ultimately, then you doing what's right. Take it from me though, it is a great device. Mines don't have the flaws most post up here n I had mines from an early batch since 12/22. I have no regrets at all that I ordered early. If I would've waited I might have got a flawed device like these other people have.. lol. Good luck on future tablet choice n remember, no device is perfect when first launched. Even iphone4 n ipad2 were riddled with issues. Their issues was on major news on t.v. its always the luck of the draw with electronics. MAN is not perfect. And damn well no Man Made Machine is either. Man is flawed along with the toys he makes
I sent mine in because touchscreen stopped working. After I sent it in I saw in my email that jr.com item was shipped. Check what it was and it was the 64gb version. I forgot I had that preordered. Seems better but I started having problems with the stock keyboard. I switched to thumb keyboard and everything was fixed. I might sell other on eBay, don't need 2 of them at least for now. They seem to be selling retail for lightly used. I thought 7 days waiting for status to change on repair was long. The other guys been waiting almost a month.
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
Click to expand...
Click to collapse
Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
nunyabiz said:
Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
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Click to collapse
This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
Hi,
That was the reason for making the thread I was hoping people who have had similar experience could post here and we could forward a link to Gary Key or at least to an ASUS customer representative.
I didn't take photos before it went away, to be fair you really shouldn't have too when dealing with a company like this!
Suppose I have a few darker pictures of when I sent them the screen bleed issues but you can hardly see the device really.
I sent it back for the following errors:
Quite bad back light bleed
Some keys on the dock didn't work
GPS poor (this wasn't a big concern at the time)
WIFI poor
System very laggy with lots of 'Wait' or 'Force Close' messages
There were a couple of other issues which I can't think of from the top of my head right now, but for a device costing £499 I expect pretty much perfection.
Ready2Mosh said:
This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
Click to expand...
Click to collapse
No my device wasn't unlocked/rooted/overclocked or anything, had hardly installed much on it to be honest.
Kicking myself that I didn't take photos of it before hand now, but as I said you really don't expect to have to. I'll take this all the way to the european courts if I have to, I'd like to know how many other people have experienced this?
Just managed to get through the customer service team on the phone, they confirmed that is it showing as Customer induced damage from a slight dent on the top.
Again I wish I would of taken photos as there was nothing wrong with it when I sent it. How possible is it that it could of been damaged on transit? It did fly from UK to Czech. It was in a Jiffy bag which was then boxed up.
Got a manager calling me back within the next 48 hours to discuss this further.
Heres a similar case
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
SmartAs$Phone said:
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
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Click to collapse
Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
junrider said:
Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
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Click to collapse
For the "time stamp," use something like your phone that has a date/time that can't be easily altered. And I mean, physically set it next to your Prime when you take the picture, with the date/time showing on the phone. This would be the modern equivalent of placing a newspaper next to something to show that a picture was taken at least after a certain date.
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
Click to expand...
Click to collapse
From quite a few thread, sounds like the various company that Asus hired to check and repair unit aren't doing business honestly.
Your best bet, might be to contact Gary Key on this forum, or someone from Asus directly.
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
Spyderhd said:
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
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Click to collapse
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
A small update got an email stating the charges and pictures. It looks like somehow it has a really sharp deep dent on the LCD cover. By the looks of it , it really must of took a smack to it. They also stated they want another £125 of my money to fix it.
I'm sure this company is taking the piss. That was the last straw anyways I believe, there's no chance I'm going to accept an item back with damage like that and to be honest I don't think I want a product made by Asus again after this trouble.
Sent from my Desire HD using Tapatalk
Keep fighting, don't give up.
Sent through the wormhole from my CoinInserted Sensation OG.
Lol this is ridiculous that we have to do this. My Prime has arrive since the 14th and still nothing. Called a few days after it arrived and they said they will get is "escalated" and it will update within 5 business days. Still nothing. Now their check RMA status website doesn't even work for me.
Meanwhile I read about how some guy dropped his iPad and brought it to an Apple store and they gave him a new one for free.
On the picture thing: You could print out a weather forecast from weather.com or some other time-sensitive thing that really can't be faked prior to the print out. Your clock/phone/time stamp can be changed by you, a weather forecast is a matter of record.
I put some government meeting that said "live" on a video while also taking video and pictures of the prime. This way they know exactly when that "meeting" took place.
After checking videos of unpacking they said they will accept the damage is from their side and have now proceeded to fix my prime. Should have it back early next week now.
Taken so long but glad its finally over, well unless they of course haven't fixed it fully. Some testing will take place when it gets back.
Sent from my HTC Desire HD using Tapatalk 2 Beta-5
Good for you!!!
I am glad you came out of this without taking a loss, but Asus may be the worst company ever when it comes to handling RMA's I have heard repeatedly that the Motherboard/Component side of the business is really GOOD at handling RMA's but even accounting for the"Only pissed off people take the time to write about it" and there HAVE been a few isolated cases of good experiences, if you read the RMA threads for the Prime just on XDA alone, it is enough to scare the crap out of anyone contemplating an RMA repair.
And at first, like early January, folks had no other option. If the tablet was exhibiting problems, there was no stock at retailers to replace it with, so a retail return or exchange was not a viable option.
Knowing all this, when Asus PAID to have my tabled shipped in to the Texas facility (Grapevine, I believe?) and I got confirmation the next day that it was signed for, I started right in on them, sending emails to a nice little list I had compiled, stating "There is a problem with my RMA, already.
That got them to proactively put things in motion to replace the tablet with a new one (It had physical cosmetic defect right out of the box when opened the first time. By being VERY proactive and staying one step ahead of them (I am pretty sure Asus contracts the repairs out to 3rd party company(s) I was able to get my replacement back the same week, but I must stress it was not a case of them stepping up, I had to go into my "Most annoying person in the world" routine from almost the very start, and it was a LOT of work.
So much so that I truly hesitate to go down that road again. I have marginal WiFi, GPS that works, for 10 seconds at a time. I really SHOULD RMA the thing, even the great "Spun Metallic" back cover is defective, in bright light you can see deep "grooves" that appear to be some type of warp in the aluminum, perhaps having occurred during the casting of the piece. All I know is, it looks like crap,not like a nearly $700 tablet
kevinm2k said:
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
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Click to collapse
Search the thread I opened, I had same experience, but I started to call managers at Asus Nordic, and at last I got it back without paying anything.
http://forum.xda-developers.com/showthread.php?t=1525229
My rear camera is having a similar problem that some xda members have had, which seems like a loose connection (I can get it to work when squeezing the tablet in the vicinity of the camera). Knowing the turn around time and apparent poor QC of Asus' RMA facilitators, I'm debating whether I should just make a claim through Square Trade instead. It would really suck to not know how long I will be without my tablet....
thoughts?
I think that we don't need any more RMA thread questions...sorry, but come on!
Seemed like a reasonable question to me - weighing which route to go. I would be in the same boat and would be interested in the pros/cons.
MRCANNADY said:
I think that we don't need any more RMA thread questions...sorry, but come on!
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Click to collapse
Made your quota for the day huh?
It's a reasonable question since I'm guessing he thinks Squaretrade would refund him the money instead of replacing the device. Only reason I would go with squaretrade vs RMA.
Basically if I had to choose I'd go Squaretrade in hopes of a refund (Not sure if you can find out before hand what they'd do) and wait on the 700. Otherwise I'd just RMA it and deal with Asus. I'd document with pictures the primes condition before shipping. I'd possible even take out shipping insurance on the package depending on the cost. Don't take any **** from the repair center if they try to claim it was damaged upon receipt. I know some members had problems with that early on, not sure if it's still a problem though. Overall I think there's been more positive RMA dealings then bad ones recently vs the beginning.
Anway, I'd say if you are looking for a refund type deal I'd go squaretrade. If you want to keep the Prime I'd just RMA and not have to use my squaretrade warranty.
Squaretrade..
You paid for it right? Why not use it. Nothing to lose there.
If u get a refund, def hold out for the 700 or atleast get one of the newer batches.
I hope you got the gps dongle lol wonder if it will work with the 700.
slybarman said:
Seemed like a reasonable question to me - weighing which route to go. I would be in the same boat and would be interested in the pros/cons.
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I am not at all knocking the question at all, but do we really need everyone was has an RMA question to create a thread??
@Nefariouss, let me know when you're done puckering up. I was not trying to insult the OP, but if people spent half the time using the search bar instead of just creating duplicate threads, more help could be found that way.
Thanks
Thanks for the replies, guys.
Seeing as the majority of the RMA threads are regarding wifi/gps, and since this wasn't about that, I thought it was a valid question.
Not necessarily looking for a refund (though I wouldn't complain if it was offered to me), I just wanted to see it was worth to wait a largely unpredictable amount of time to have the camera fixed through RMA, or if it would be more efficient to go the ST route.
I guess the one thing you lose if you go through squaretrade is the cost of the warranty itself. But, if you do get a refund instead of a repair, I agree that it would still be worthwhile to get into another tablet.
Sent from my SPH-D700 using Tapatalk 2
I sent my tab in for rear camera replacement since I had it only showing green lines, and it came back fixed within 5 days of it being received. So it was quick and everything seems to be fixed 100%. I did this about a month ago.
lamboboy732 said:
I sent my tab in for rear camera replacement since I had it only showing green lines, and it came back fixed within 5 days of it being received. So it was quick and everything seems to be fixed 100%. I did this about a month ago.
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Did you send it ASUS for RMA or did you send it in to Square Trade?
Change of topic. Original topic was a "Can you return the prime in Canada" thread. Since i personally have succeeded, i am now sharing how i did it so you can do it too!
First: Make sure you have all accessories: Charger, cleaning cloth, usb cable, manuals, etc.
Tablet has to be scratch free and in very good condition. Try to clean all the fingerprints as best you can.
If you have the plastic wrapper that goes around it, bonus!
Put tablet in box as if it were brand new. Neatly wrap the cord, make it all look pretty.
Make sure the tablet is charged and reset it so when you turn it on it goes to the default setup thing.
Dont forget to remove your microSD card!
Go to your local bestbuy.
Tell them you got it as a gift
You opened it up and played with it for a few days and decided its not for you
you would like a return please. (Be kind, they are people too!)
Another option is to say "they got the wrong one" when you ask for the refund. If they ask if you want to find the right one say you dont really have time right now, you'd rather the refund and you can come back another time to get the tablet thats right for you.
They will want to inspect it. If you have obvious physical damage, forget it. If you dont have the packaging, forget it. If you give them ANY reason to reject it, forget it. Dont lie but you dont have to give them obvious reasons. "I just dont want it" is true. "I want to return it because the new version came out" Also true but a bad idea.
They will likely ask if you have the recipt. Tell them you dont have a recipt, it was a gift, the person who gave it to you didnt think to keep it. (I said it was from my grandmother who lives in another city, whatever seems plausable)
They will tell you they cant return it for cash but can do store credit. You say thats acceptable and try not to smile too big. (Also helps not to agree too fast). I made some comment "thats fine, i can buy something that better suits what i need when i get paid". If they offer to help you find something to buy with the card right away just say you really dont have too long to spend on this, you can come back another day to spend the money.
Edit:
Dont forget! when you go to buy the infinity bring a printout of these two pages and get the infinity for $350 instead of $500! It helps to email yourself the links so you can bring them up on your phone too. Bestbuy matches online prices now! (woot!)
http://kexane.com/p/25919/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-1KO008S4AY0499.html
http://surefireshops.com/p/25914/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-0O008S4AY0499.html
If i helped you dont forget to thank me! (click the button!)
I wanna know too! Where are you finding these reports?
Sent from my Galaxy Nexus using Tapatalk 2
In the two "returned my prime" threads, if you read through them theres one or two people saying it didnt work for them and they were in Canada.
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
145ty said:
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
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'Them' being Best Buy?
No, ASUS directly.
I don't think anyone is going to have luck until the actual release date (August 17th). Before then there is really no point to try an exchange.
145ty said:
No, ASUS directly.
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How the heck did you manage that? Who do i contact!
I live in Alberta and I have tried numerous time to return my prime for an infinity at different location. All locations were ready to send it to Asus for repair and they don't really care about the manufacturers warranty, they just want to send it to Asus to take care of it.
Sent from my Transformer Prime TF201 using xda premium
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
pileot said:
I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
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I'd definitely like to know this too!! I've had mine since January- bought it from Staples. I had problems within the first month, but they just told me I had to go through Asus (even though they told me I had 30 days to return when I purchased it!!). I haven't RMA'd after reading all the horror stories on the forums, and I keep hoping an impending update will fix things (silly I know...). I'm so frustrated with the whole experience, and reading about what is going on now in the US for BB customers is just making it worse! I'd love to hear if there is anything we can do up in Canada...
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
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So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
urself25 said:
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
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Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
MiscBec said:
So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
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Once my Prime is sent back to me from its RMA I can post my thoughts on any improvements to my tablets overall performance.
I just got my prime back today, after sending it in exactly one month ago, to fix the green camera issue. I had to call them up to escalate the issue last week, because it was taking so long.
Anyway, they returned it good as new. They also replaced the cracked back panel, which was nice.
Sent from my Transformer Prime TF201 using xda app-developers app
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
When did you purchase your Prime, hydroxide?
hydroxide said:
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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I'm in Ottawa too, and I'll like to try to get an exchange too. Which store did you do yours at? Also, how did you pitch it? Kinda like "I got this as a gift and it's been plagued with problems"?
So i just got back from BB
Walked in, told the guy i got it as a gift, didnt want or need it, wanted to return it
He asked if i had a recipt
i said nope, was a gift from my grandma out of town
he asked if theres any chance i could get the recipt
i said not likely, shes old and forgets things
he said without a recipt they cant return it for cash, tho he could do store credit
i said thats awesome, i was thinking about getting a laptop anyways
processed the return, turned it on to make sure its going strong, checked i had the accessories, all was well. Got me a gift card for when the store has 700's in stock. woot!