Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
Click to expand...
Click to collapse
Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
nunyabiz said:
Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
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Click to collapse
This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
Hi,
That was the reason for making the thread I was hoping people who have had similar experience could post here and we could forward a link to Gary Key or at least to an ASUS customer representative.
I didn't take photos before it went away, to be fair you really shouldn't have too when dealing with a company like this!
Suppose I have a few darker pictures of when I sent them the screen bleed issues but you can hardly see the device really.
I sent it back for the following errors:
Quite bad back light bleed
Some keys on the dock didn't work
GPS poor (this wasn't a big concern at the time)
WIFI poor
System very laggy with lots of 'Wait' or 'Force Close' messages
There were a couple of other issues which I can't think of from the top of my head right now, but for a device costing £499 I expect pretty much perfection.
Ready2Mosh said:
This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
Click to expand...
Click to collapse
No my device wasn't unlocked/rooted/overclocked or anything, had hardly installed much on it to be honest.
Kicking myself that I didn't take photos of it before hand now, but as I said you really don't expect to have to. I'll take this all the way to the european courts if I have to, I'd like to know how many other people have experienced this?
Just managed to get through the customer service team on the phone, they confirmed that is it showing as Customer induced damage from a slight dent on the top.
Again I wish I would of taken photos as there was nothing wrong with it when I sent it. How possible is it that it could of been damaged on transit? It did fly from UK to Czech. It was in a Jiffy bag which was then boxed up.
Got a manager calling me back within the next 48 hours to discuss this further.
Heres a similar case
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
SmartAs$Phone said:
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
Click to expand...
Click to collapse
Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
junrider said:
Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
Click to expand...
Click to collapse
For the "time stamp," use something like your phone that has a date/time that can't be easily altered. And I mean, physically set it next to your Prime when you take the picture, with the date/time showing on the phone. This would be the modern equivalent of placing a newspaper next to something to show that a picture was taken at least after a certain date.
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
Click to expand...
Click to collapse
From quite a few thread, sounds like the various company that Asus hired to check and repair unit aren't doing business honestly.
Your best bet, might be to contact Gary Key on this forum, or someone from Asus directly.
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
Spyderhd said:
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
A small update got an email stating the charges and pictures. It looks like somehow it has a really sharp deep dent on the LCD cover. By the looks of it , it really must of took a smack to it. They also stated they want another £125 of my money to fix it.
I'm sure this company is taking the piss. That was the last straw anyways I believe, there's no chance I'm going to accept an item back with damage like that and to be honest I don't think I want a product made by Asus again after this trouble.
Sent from my Desire HD using Tapatalk
Keep fighting, don't give up.
Sent through the wormhole from my CoinInserted Sensation OG.
Lol this is ridiculous that we have to do this. My Prime has arrive since the 14th and still nothing. Called a few days after it arrived and they said they will get is "escalated" and it will update within 5 business days. Still nothing. Now their check RMA status website doesn't even work for me.
Meanwhile I read about how some guy dropped his iPad and brought it to an Apple store and they gave him a new one for free.
On the picture thing: You could print out a weather forecast from weather.com or some other time-sensitive thing that really can't be faked prior to the print out. Your clock/phone/time stamp can be changed by you, a weather forecast is a matter of record.
I put some government meeting that said "live" on a video while also taking video and pictures of the prime. This way they know exactly when that "meeting" took place.
After checking videos of unpacking they said they will accept the damage is from their side and have now proceeded to fix my prime. Should have it back early next week now.
Taken so long but glad its finally over, well unless they of course haven't fixed it fully. Some testing will take place when it gets back.
Sent from my HTC Desire HD using Tapatalk 2 Beta-5
Good for you!!!
I am glad you came out of this without taking a loss, but Asus may be the worst company ever when it comes to handling RMA's I have heard repeatedly that the Motherboard/Component side of the business is really GOOD at handling RMA's but even accounting for the"Only pissed off people take the time to write about it" and there HAVE been a few isolated cases of good experiences, if you read the RMA threads for the Prime just on XDA alone, it is enough to scare the crap out of anyone contemplating an RMA repair.
And at first, like early January, folks had no other option. If the tablet was exhibiting problems, there was no stock at retailers to replace it with, so a retail return or exchange was not a viable option.
Knowing all this, when Asus PAID to have my tabled shipped in to the Texas facility (Grapevine, I believe?) and I got confirmation the next day that it was signed for, I started right in on them, sending emails to a nice little list I had compiled, stating "There is a problem with my RMA, already.
That got them to proactively put things in motion to replace the tablet with a new one (It had physical cosmetic defect right out of the box when opened the first time. By being VERY proactive and staying one step ahead of them (I am pretty sure Asus contracts the repairs out to 3rd party company(s) I was able to get my replacement back the same week, but I must stress it was not a case of them stepping up, I had to go into my "Most annoying person in the world" routine from almost the very start, and it was a LOT of work.
So much so that I truly hesitate to go down that road again. I have marginal WiFi, GPS that works, for 10 seconds at a time. I really SHOULD RMA the thing, even the great "Spun Metallic" back cover is defective, in bright light you can see deep "grooves" that appear to be some type of warp in the aluminum, perhaps having occurred during the casting of the piece. All I know is, it looks like crap,not like a nearly $700 tablet
kevinm2k said:
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
Click to expand...
Click to collapse
Search the thread I opened, I had same experience, but I started to call managers at Asus Nordic, and at last I got it back without paying anything.
http://forum.xda-developers.com/showthread.php?t=1525229
Related
For what it's worth, I called ASUS and told them what was happening. The guy informed me the only way to get GPS working is to send it in and get it fixed. What do you mean? I asked, I told him I read the press release about the unibody design and wanted to know what they would be able to do for me.
He continued and explained he assumes they will fix the design or IMO replace the unibody with some sort of RF window. Of course the tablet is under warranty, I only have to pay for shipping one way.
I figure it's worth the trouble to send it in and see what happens. Either way, he said they would fix it...so if they send me back the same device, not fixed, I would be really pissed. We shall see...ill post something when I get it back, should be about 2 weeks.
I will subscribe to Kakashi Sensei's thread. Please let us know how it turns out.
I have sent mine in on jan 5th
read my sig to see my current status. I will also post when I get mine back.
I asked as well, are they going to fix the GPS. They said yes. I called back 2 other times and they both said yes... We will see.
What exactly are you asking them to fix? Just the GPS?
Did you RMA it for the same issue (GPS?) or for something else?
Pacothebandit said:
For what it's worth, I called ASUS and told them what was happening. The guy informed me the only way to get GPS working is to send it in and get it fixed. What do you mean? I asked, I told him I read the press release about the unibody design and wanted to know what they would be able to do for me.
He continued and explained he assumes they will fix the design or IMO replace the unibody with some sort of RF window. Of course the tablet is under warranty, I only have to pay for shipping one way.
I figure it's worth the trouble to send it in and see what happens. Either way, he said they would fix it...so if they send me back the same device, not fixed, I would be really pissed. We shall see...ill post something when I get it back, should be about 2 weeks.
Click to expand...
Click to collapse
I wouldn't have done that. I don't want to set you into panic mode, but usually when there's a problem with an expensive gadget and you're still within the window to return for a refund, I would rather do that. Usually what you get back is a refurbished item or the same item that's been mishandled. I am an OCD guy and I can't stand it when people give me back my device with scuffs or scratches.
I told them there was
touch screen
Wifi
bluetooth
and GPS issues
If ASUS ships back a Prime with any sort of structural change to it for improved GPS performance, I'll eat my shorts and post video of myself doing so.
Folks, they CAN'T make this kind of alteration to the device without sending it through the FCC for re-certification. By definition, they'd be changing the thing's RF performance, which is precisely what FCC certification is meant to define.
If yours is working like everyone else's then it's not broken. If it's not broken, there's really nothing to fix. Not seeing it, they'd have no idea whether or not yours is out of spec which is why they issued the RMA. So, expect it to come back "in spec" which translates to "the way it was" assuming yours is no different than all the others. There's no such thing as an RMA for a design issue and Asus' repair center isn't full of craftsman that meticulously pour over circuits and create solutions where there are none. They replace parts and/or the entire device going with whichever is faster and cheaper.
Subscribing to see the outcome, just for laughs (but mostly tears).
We'll see what Asus has up their sleeve, probably just more lies.
What did they say the turnaround time for this?
subscribed as well. I'm very interested in the outcome as well.
Sent from my Transformer Prime TF201 using Tapatalk
mgawelek said:
I have sent mine in on jan 5th
read my sig to see my current status. I will also post when I get mine back.
I asked as well, are they going to fix the GPS. They said yes. I called back 2 other times and they both said yes... We will see.
Click to expand...
Click to collapse
Well since you already sent yours out im might wait to see what happens
Wonder how this will work if you try and return it after a physical change. Vendor might refuse it because they would think you made the changes. Keep us posted.
Sent from my Transformer Prime TF201
wynand32 said:
If ASUS ships back a Prime with any sort of structural change to it for improved GPS performance, I'll eat my shorts and post video of myself doing so.
Folks, they CAN'T make this kind of alteration to the device without sending it through the FCC for re-certification. By definition, they'd be changing the thing's RF performance, which is precisely what FCC certification is meant to define.
Click to expand...
Click to collapse
This is the credited response.
Sokonomi said:
Subscribing to see the outcome, just for laughs (but mostly tears).
We'll see what Asus has up their sleeve, probably just more lies.
Click to expand...
Click to collapse
You are pathetic
Falhawk said:
You are pathetic
Click to expand...
Click to collapse
And you're either blind or ignorant.
Anything else?
Mod Warning
Flaming of any kind will not be tolerated. Keep it up and see what happens....
It could always be possible that they are waiting until they have a plan together before submitting it to the FCC. I would imagine this was a quick turn around time for CES to have a plastic piece and they have not had as much time to focus on the original. Hopefully we will see a modified version come through the FCC shortly.
sparkym3 said:
It could always be possible that they are waiting until they have a plan together before submitting it to the FCC. I would imagine this was a quick turn around time for CES to have a plastic piece and they have not had as much time to focus on the original. Hopefully we will see a modified version come through the FCC shortly.
Click to expand...
Click to collapse
They did, it is the Transformer Prime 2.0 - TF700T. A huge kick in the nuts to all of us early adopters.... Hopefully, they allow us to turn in version 1.0 for the new modified back panel on the 2.0, but doubt it.
I sent my two primes, and two docks back to ASUS. They have had them for two weeks now.
I have emailed Trinity, my contact that Gary gave me, she is the one I put attention to on the box. I emailed here about 5 times in the last two weeks, and not even one email back.
I have now emailed Gary two times in the last week, and no email back from him either.
I am about to get my credit card companies involved. All I have asked is for a working RMA, a status update, or at least a confirmation that they at least have my stuff.
Two weeks and I can't even get a courtesy one email back???
What would you guys do next???
Call them
I sent mine in about a week and a half ago. I've never waited this long on a repair from anywhere before. Hopefully your goods comeback in better shape than you left them. I had my tablet for a day before mailing it in for repair. Very disappointing. Not sure why I didn't just return it. Would have had a new one already.
Sent from my SPH-D710 using XDA
xGary said:
Call them
Click to expand...
Click to collapse
"Hello, this is Peggy.. Thank you and I be here to help u. What is your problem?"
I understand what you saying. He has been very busy lately. I'd say try emailing him again. Put who you are in the subject in the subject and put this needs reading asap.
Browsing this thread - this just really hit me hard. Freakin' TWO PRIMES RMA'd - and no response?!
That is absolutely, 100%, unequivocally , unacceptable in today's market.
Really makes me want to move away from Asus Tablets. My Prime has had no GPS (ordered in December, received late January). I sure don't want to go through RMA hell, but I also don't want to try to explain to everyone what the abscess (sorry, dongle) is attached to my otherwise, thinner than iPad tablet is.
Ridiculous.
B-Mod said:
I sent my two primes, and two docks back to ASUS. They have had them for two weeks now.
Two weeks and I can't even get a courtesy one email back???
What would you guys do next???
Click to expand...
Click to collapse
Asus agreed to buy back all this stuff. So I sent it all in per their shipping methods. And now I get nothing. How do I call, when they did not even give me a RMA number, all they gave me was instructions to send it to California Asus, with attention to Trinity.
I don't understand why they can't even reply back?
When I email both people I include all old emails, so they know what the email is about. I just don't get it. They have had it in their hands since the 4th of April.
I would call them. My experience is someone always answers the phone and any one of them can help you. Sometimes you have to wait a little bit and listen to the Asus advertising before someone picks up but it's worth the short wait.
I had a great RMA experience with them and Trinity was initially assigned to me (From Gary) but it wasn't necessary to only have her help you. Everyone gladly chipped in to assist.
Ill mention your xda name next time I talk to Gary. A few others had a similar situation and i got them an accelerated response. It shouldn't be needed but he is a busy man. That Trinity woman is the one who really should've hit you back already and no reason why she couldn't have already. Ill see if I can help ya out.
Actually I have a RMA # but it does not work, nor does entering my phone number on their website. It took me a week for Trinity to get back to me with shipping instructions. She said she sent them to me, I sent her three emails over the next week, and then she finally got back to me with the shipping info.
With service like this my costumers would leave my company, and I would be left with no work, therefore no job. Maybe she does not work there anymore??? That's the only reason I emailed Gary about this again.
B-Mod said:
Actually I have a RMA # but it does not work, nor does entering my phone number on their website. It took me a week for Trinity to get back to me with shipping instructions. She said she sent them to me, I sent her three emails over the next week, and then she finally got back to me with the shipping info.
With service like this my costumers would leave my company, and I would be left with no work, therefore no job. Maybe she does not work there anymore??? That's the only reason I emailed Gary about this again.
Click to expand...
Click to collapse
My Prime has arrived in their facilities since 5 weeks ago. RMA numbers never worked.
Sent mine in on 04/08, fedex said they received it on 4/12, but the status said the receive date was 04/13. its now in [WB5] status. damn thats a long time without my prime. i RMA'd a galaxy tab and it took less than a week to get there and back to me -__-
rcatron said:
Browsing this thread - this just really hit me hard. Freakin' TWO PRIMES RMA'd - and no response?!
That is absolutely, 100%, unequivocally , unacceptable in today's market.
Really makes me want to move away from Asus Tablets. My Prime has had no GPS (ordered in December, received late January). I sure don't want to go through RMA hell, but I also don't want to try to explain to everyone what the abscess (sorry, dongle) is attached to my otherwise, thinner than iPad tablet is.
Ridiculous.
Click to expand...
Click to collapse
Well this is clearly Asus' fault. And it isn't.
The problem here is that Asus obviously put their US RMA service up for bid and accepted the lowest bidder.
So yeah, root cause is Asus' fault.
The lowball bidder whom Asus awarded the bid to has attempted to line their pockets by defrauding Asus' customers (documented repeatedly here on XDA before someone gets a wild idea about suing me for libel, bring it if you're that stupid). This adds to the problem.
And Asus doesn't seem to be supporting the RMA site other than with some parts. IOW the RMA site doesn't have access to NVFlash either. I haven't heard enough from other poster's on XDA to know if any non-brick software issues have been resolved, but I suspect not since most of them could be handled via FOTA.
Then there's the lack of communication between the RMA site, Asus, and the customer.
So it's not a pretty picture, no matter how you look at it.
I rma'ed mine last monday the 9th, shipped overnight and it arrived in their hands on the 10th. My RMA still says they haven't received my device yet. It's been like that since day 1. I'm not gonna call or anything, its pointless. They only have 14 days anyways max to turn around an RMA.
Hi,
I will have Trinity call you today and have escalated it higher after my response to you yesterday. I did respond on 4/13 and again yesterday. I apologize about the call back not occurring.
Sincerely,
Gary
Sounds like a lack of parts to me. Primes seem to be breaking everywhere.
Gary Key said:
Hi,
I will have Trinity call you today and have escalated it higher after my response to you yesterday. I did respond on 4/13 and again yesterday. I apologize about the call back not occurring.
Sincerely,
Gary
Click to expand...
Click to collapse
Gary I did not get an email from you on the 13th, I did get one last night stating you are forwarding this on to Tony, but I got nothing today from Tony or Trinity. The last email I got from Trinity is the FedEx info, I have never received an email since then from her. I use Gmail, and I have checked the spam folder, and found nothing....
Still no reply from Asus.....
I need to rma my device due to some light bleed, but maybe i should call Asus Support on the instructions manual first? will they troubleshoot that? anybody got experience on how Asus is handling these kind of defects?
Sent from my TF201
bk201doesntexist said:
I need to rma my device due to some light bleed, but maybe i should call Asus Support on the instructions manual first? will they troubleshoot that? anybody got experience on how Asus is handling these kind of defects?
Sent from my TF201
Click to expand...
Click to collapse
if the light bleed isn't that bad, I would suggest that you don't RMA it unless it really bothers you and you want to part with your tablet for AT LEAST a month
I was browsing around change.org today and I came across this. A petition to recall the prime and give users a full refund or an upgrade path to the 700. Not sure why no one but the person who started it signed it. I know if you ***** enough asus will refund your $ so maybe that's why the poster didnt pursue the petition?
http://www.change.org/petitions/asustek-recall-the-transformer-prime
edit: I just signed it for ****s and giggles.. I doubt anything will come from it especially since it doesnt seem the person who posted it is really pushing it.
Probably because it was created yesterday.. I believe.
Oh god, here we go again.
detta123 said:
Oh god, here we go again.
Click to expand...
Click to collapse
what do you mean?? I was just asking if anyone has seen it... so oh god yourself.
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
demandarin said:
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
Click to expand...
Click to collapse
yeah I doubt anything will come from it, Just was wondering if anyone else came across it.
But I do know they are offering really unhappy users refunds (my friend was told by gary he could get a full refund for the tablet and dock)
My way of looking at that is this:
If they refund everyone who is extremely unhappy they have to refund them for the full retail price of the tablet and the dock(and I'm guessing tax?). So they have to dish out the retail price of it when we all know it cost them a fraction of that amount to produce them. I honestly think from a business stand point and upgrade path would be better because then they would only have to replace the tablet(assuming the docks are compatible) which is much cheaper for them then refunding the full retail purchase amount. Even if they didnt upgrade the tablet to the 700 and just replaced the backplate on the prime and maybe the wifi/bt and gps modules it would also be cheaper for them than having to refund the purchase price.
And just let me say again.. I was just asking if anyone has seen it or heard of the one I linked. Not trying to promote, have it gain momentum or start a WW3. Just simply wanted to know if anyone else stumbled on it like I have.
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
almightywhacko said:
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
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I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
I even signed it with this comment:
"I agree there have been many issues with the prime. Not all users have issues but it seems more have them than not have them. I will support this as I do feel the prime wasnt ready to be released. I had issues with my first 2 units. The only issue I have with my current unit is some backlight bleed but my tf101 has worse BL bleed than my prime"
And I do feel the device wasnt ready for prime time. I'm pretty happy with mine. the only issue I really have is the screen bleeding and that's not even that bad and since I have squaretrade I'm thinking of popping it open and fixing that myself.
Hell I was outside yesterday and tried gps for the first time on this unit without the dongle and I got a 12/13 sat lock. Today I tried and I got 8/9. I was pretty surprised by that
graffixnyc said:
I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
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Dude, take the bug out of your ass!
Did I say anything specifically about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
almightywhacko said:
Dude, take the bug out of your ass!
Did I say anything about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
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ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
Asus should offer a upgrade and make Nvidia pick up the tab for the not ready for prime time T3
Sent from my SPH-D710 using xda premium
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases yeah it is your problem and they dont have to offer you a refund at all. like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something.
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I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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you must be good. haha I've never been offered a refund. Replacements I have been offered but never a full refund. Hell I just dealt with an issue with Dell. They replaced my laptop with a refirb(accidental warranty) and started having issues with it two months later. They sent a tech to fix it, he fixed those issues but didnt send him a preloaded HD just a blank one so I have to load everything myself, and after the repair the keyboard didnt fully work. So they come again to fix that, they fix that then one speaker dies.. It took me filing a BBB complaint to have them contact me to give me a brand new system. No matter how much I *****ed before they just wanted to keep trying to fix it.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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Oh and sorry for being a little snippy.. It's hot and humid as hell in NYC today and all the garbage is out for collection tomorrow so you can imagine the streets just smell like roses
Technically, refunds aren't given to just any and everyone who asks for it. you have to meet specific criteria for them to even consider it. Mostly just early adopters or people who bought prime before they removed GPS From their official spec, like beginning or first week of January, are eligible. but even then terms have to be met and not all of them can get it. just wanted to clear that up so everyone don't get their hopes up thinking they can get a refund. there's already several reported cases here in xda of people being denied.
I'm still waiting to hear back on certain info that'll clear up alot of things. I think Asus knows even people who have good working tablets might try to get a refund just because infinity pad right around the corner..lol. so they trying to eliminate refunds that have no real basis for getting one. Chances are very high that if you never sent your tablet in for an RMA, then try to come out the blue wanting a refund, they will deny it. They will just say send it in for RMA.
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
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I was just about to comment on this ... I purchased my Prime on December 24th and after trying to, more or less, put up with horrible WiFi, completely non-functional GPS, and a proposed dongle solution that was not satisfactory, I was able to return my Prime (and dock) to Asus for a full refund. As a matter of fact, I just shipped it in last week, so I am still waiting on the refund, but I don't foresee any issues. The reason they let me return it was due to GPS issues, and probably legal ones on their part since GPS was a feature when i bought, but did not work, was removed from the spec list, and the solution was not satisfactory. I said all that, to say that the petition is not necessary. If you have a legitimate reason for requesting to return you TF201, they will probably work with you. On the other hand, people trying to get a refund just to get an upcoming model just need to learn some patience, and not jump on the first generation of something (ie. tegra 3). With that said, if your reason for requesting a refund has to do with the GPS issue, I was finally able to get someone with the authority to authorize one in what he said was the "Transformer Prime GPS issue department."
My rear camera is having a similar problem that some xda members have had, which seems like a loose connection (I can get it to work when squeezing the tablet in the vicinity of the camera). Knowing the turn around time and apparent poor QC of Asus' RMA facilitators, I'm debating whether I should just make a claim through Square Trade instead. It would really suck to not know how long I will be without my tablet....
thoughts?
I think that we don't need any more RMA thread questions...sorry, but come on!
Seemed like a reasonable question to me - weighing which route to go. I would be in the same boat and would be interested in the pros/cons.
MRCANNADY said:
I think that we don't need any more RMA thread questions...sorry, but come on!
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Made your quota for the day huh?
It's a reasonable question since I'm guessing he thinks Squaretrade would refund him the money instead of replacing the device. Only reason I would go with squaretrade vs RMA.
Basically if I had to choose I'd go Squaretrade in hopes of a refund (Not sure if you can find out before hand what they'd do) and wait on the 700. Otherwise I'd just RMA it and deal with Asus. I'd document with pictures the primes condition before shipping. I'd possible even take out shipping insurance on the package depending on the cost. Don't take any **** from the repair center if they try to claim it was damaged upon receipt. I know some members had problems with that early on, not sure if it's still a problem though. Overall I think there's been more positive RMA dealings then bad ones recently vs the beginning.
Anway, I'd say if you are looking for a refund type deal I'd go squaretrade. If you want to keep the Prime I'd just RMA and not have to use my squaretrade warranty.
Squaretrade..
You paid for it right? Why not use it. Nothing to lose there.
If u get a refund, def hold out for the 700 or atleast get one of the newer batches.
I hope you got the gps dongle lol wonder if it will work with the 700.
slybarman said:
Seemed like a reasonable question to me - weighing which route to go. I would be in the same boat and would be interested in the pros/cons.
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I am not at all knocking the question at all, but do we really need everyone was has an RMA question to create a thread??
@Nefariouss, let me know when you're done puckering up. I was not trying to insult the OP, but if people spent half the time using the search bar instead of just creating duplicate threads, more help could be found that way.
Thanks
Thanks for the replies, guys.
Seeing as the majority of the RMA threads are regarding wifi/gps, and since this wasn't about that, I thought it was a valid question.
Not necessarily looking for a refund (though I wouldn't complain if it was offered to me), I just wanted to see it was worth to wait a largely unpredictable amount of time to have the camera fixed through RMA, or if it would be more efficient to go the ST route.
I guess the one thing you lose if you go through squaretrade is the cost of the warranty itself. But, if you do get a refund instead of a repair, I agree that it would still be worthwhile to get into another tablet.
Sent from my SPH-D700 using Tapatalk 2
I sent my tab in for rear camera replacement since I had it only showing green lines, and it came back fixed within 5 days of it being received. So it was quick and everything seems to be fixed 100%. I did this about a month ago.
lamboboy732 said:
I sent my tab in for rear camera replacement since I had it only showing green lines, and it came back fixed within 5 days of it being received. So it was quick and everything seems to be fixed 100%. I did this about a month ago.
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Did you send it ASUS for RMA or did you send it in to Square Trade?
I call the 1-800 number for gamestop weekly to see if they are doing it yet, but they keep telling me that until an official recall of this pos is announced, it isn't going to happen. Maybe more of us should keep calling. We only have a little over 3 months left until all bets are off because best buy and amazon are doing it based on the 1 year manufacture's warranty.
The number is 1-800-883-8895. Lets get those calls going so maybe they will change their minds. I know that I won't ever buy anything from gamestop again because of this.
The more of us that call over and over will make them see that this is a problem. Tell them that Best Buy and Amazon are doing it.
I like the idea, it would be funny if it actually worked. Unfortunately I bought my prime at Nebraska Furniture Mart, and when I asked them about it they just laughed at me and asked if I was serious, which I don't blame them. This should be Asus' responsibility.
I agree that it is definitly Asus's responsibilty but they could care less. They are just playing the silent game or tell us to RMA it so they can dent it and scratch it up and then send it back unrepaired.
So now its up to the retailers to step it up like best buy and amazon to show that they have their customer's backs and shove these manufacture defective pos's right back to Asus.
I mean come on. I can't even open GMail without it crashing and having to reboot. Not to mention playing a game. Oh and I love having to switch seats with my brother in law who has an Ipad so that I can be closer to the router to get a signal.
I tried to call mediaworld (a very common store here in italy), where i bought my prime, just for curiosity, saying exactly what people who got an exchange said to bestbuy. They answered me that the only thing i could do was RMA the product to have its back cover replaced with a plastic one ................ (i addressed wifi as the biggest problem of the tablet). Here in italy, in italian stores, having a product exchanged like bestbuy products is a wonderful dream!
Sent from my Transformer Prime TF201 using xda premium
I will join you & call weekly as well. Mine is from Gamestop... sigh......=/
Although, this is really ASUS responsibility.
I sent an email as opposed to calling them as I'm in the UK which I have quoted below. It's a tad bit melodramatic but whatever .
Hello,
As I'm sure you are aware many of those who have purchased Asus TF201 Transformer Primes have faced a mountain of problems ranging from rather tame issues such as minor light bleed or a couple of dead or stuck pixels to major issues that make the device borderline impossible to use such as very poor WiFi range and speeds and system hangs and freezes that make something as simple as changing something in the settings a needlessly difficult chore.
Now, many of us (And I stress the many) who have encountered the aforementioned problems have looked to Asus directly to rectify and fix these issues whether it be via updates to the tablets software or by shipping off their tablet to Asus for them to fix it directly. These fixes have not came which has left those with issues with a $500+ tablet that has for some, become a paper weight. Those who have sent their tablet off to Asus have came back with horror stories such as physical damage to the tablet itself including scratched backplates and screens and even bends in the aluminium casing on the Prime, not to mention the more than a month long turnaround only for them to receive their Primes back battered and bruised with none of the problems they sent it in for fixed.
As you are likely aware, both Best Buy and Amazon have been either giving customers who have came in to complain about their Primes store credit which has been swiftly used to buy what the Prime should have been, the TF700 Infinity also by Asus, or full refunds including shipping. This is what I would hope to hear yourselves doing as you as a company will have a much higher chance of getting something back from Asus than us consumers whether it be actual fixes/replacements on the faulty Primes or refunds on the stock of Primes that were returned to you. I would be very happy to receive store credit to spend in your store on the Infinity given the chance but I know that this is unlikely to happen.
I know that this email will fall on deaf ears and will probably be received by some guy at a desk employed to respond with generic emails but whatever, I tried.
Regards,
Jordan.
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That's awesome. You will have to let us know if you get a reply.
I just emailed them as well.
jason1993 said:
...They answered me that the only thing i could do was RMA the product to have its back cover replaced with a plastic one ...
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Hi,
any infos for this replacement? Can the back cover be replaced with the TF300 or TF700 ones?
Just sent my prime in yesterday regarding weak or unacceptable wifi signal...
Two days ago I called and after 5 CSR`s who all told me I was pretty much left with the tf201, based on it was 10 months past thier policy and that with no official recall nothing they could do. So I asked for another supervisor . After explaining the issues she told me she would call me back within 24 hours , low and behold 18 ours later she calls an says they would be happy t exchange for a tf700t and it would be shipped out overnight. And if I could please follow email instructions on returning my prime. Sounded reasonable. To me still doubtful I awaited and sure enough not even 24 hours later ups delivered a tf700t. I was very calm , collected and reasonable with all cars and am very pleased with the results. Hope this helps someone. Patience worked 2.5 hours of phone time and a small wait all it took for me. I stressed the Wifi issues to them and let them know Asus admitted to faulty design.
Sent from my Transformer Pad TF700T using xda app-developers app
bentear said:
Two days ago I called and after 5 CSR`s who all told me I was pretty much left with the tf201, based on it was 10 months past thier policy and that with no official recall nothing they could do. So I asked for another supervisor . After explaining the issues she told me she would call me back within 24 hours , low and behold 18 ours later she calls an says they would be happy t exchange for a tf700t and it would be shipped out overnight. And if I could please follow email instructions on returning my prime. Sounded reasonable. To me still doubtful I awaited and sure enough not even 24 hours later ups delivered a tf700t. I was very calm , collected and reasonable with all cars and am very pleased with the results. Hope this helps someone. Patience worked 2.5 hours of phone time and a small wait all it took for me. I stressed the Wifi issues to them and let them know Asus admitted to faulty design.
Sent from my Transformer Pad TF700T using xda app-developers app
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Thank you very much. I'm calling now.
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
Unfortunately calling them doesn't seem to be an option for me and they haven't replied to my email yet . Keep me updated those who try this and awesome news, Bentear .
noob
Ll
bentear said:
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
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Hi Bentear. Great news about your prime. It wasn't clear to me what store you had called. I purchased my prime from Amazon in January and have sent it back twice. The second time, the wifi was a little better, all the other problems untouched or made worse. Tablet is dying a little more each day. If you could let me know the store and the supv. name, I will rename the 4th of July BENTEAR DAY
---------- Post added at 03:43 PM ---------- Previous post was at 02:47 PM ----------
I sent the Asus CEO, [email protected] and Chairman, [email protected] emails about my tablet defects. Of course, I haven't heard anything back and don't expect to. They have all this BS about caring for their customers on their website, brochures,etc. They only care about bringing people in, grab their money and then kick them out the backdoor. Well, those are the email addresses in case any of you want to contact them. I've posted the addresses on all the forums I belong to, the two Facebook pages that Asus has and a mens room stall. LOL. I had meant to post the addresses everyday at least somewhere but health problems put that on hold. Time to hit the trash sellers again and start the circuit back up.
tomh1313 said:
Ll
Hi Bentear. Great news about your prime. It wasn't clear to me what store you had called. I purchased my prime from Amazon in January and have sent it back twice. The second time, the wifi was a little better, all the other problems untouched or made worse. Tablet is dying a little more each day. If you could let me know the store and the supv. name, I will rename the 4th of July BENTEAR DAY
---------- Post added at 03:43 PM ---------- Previous post was at 02:47 PM ----------
I sent the Asus CEO, [email protected] and Chairman, [email protected] emails about my tablet defects. Of course, I haven't heard anything back and don't expect to. They have all this BS about caring for their customers on their website, brochures,etc. They only care about bringing people in, grab their money and then kick them out the backdoor. Well, those are the email addresses in case any of you want to contact them. I've posted the addresses on all the forums I belong to, the two Facebook pages that Asus has and a mens room stall. LOL. I had meant to post the addresses everyday at least somewhere but health problems put that on hold. Time to hit the trash sellers again and start the circuit back up.
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Well, i don't know if those e-mail adresses are real, but i give it a shot and send the following mail
Hi,
I'm writing to you, with the hope that my mail can alert you to the bad image Asus have in this moment, mostly related with the attitude showed about the Asus TF201 issues.
I have one of this devices, which is supposed to be a high end device.
However, it is not... and that's because the device is full of issues, mostly related to hardware design flaws. The known design issues are:
- Metal back plate, which blocks Wi-Fi, Bluetooth and GPS signal.
- Poor I/O performance which slows down the tablet overall performance and causes instability.
Many people are waiting for 10 months for a magic solution or a recall/refund by Asus. However, all we have see is desperate attempts to fix the hardware issues with unsuccessfully software patches, and even those patches release is frozen for 3 months now.
Some stores on US (Amazon, Best Buy, ... ) are starting to refund their clients, and guess what, people is exchanging their Asus tablets for tablets from other brands.
I believe this is embarrassing for Asus image and you should do something about it.
One idea of damage control is to recall all the TF201, and exchange it for free with TF700, which have some of this issues solved (not all, unfortunately...).
You can see how people are feeling about Asus on this famous Android developers Forum --> http://forum.xda-developers.com/forumdisplay.php?f=1412
I expect you read this e-mail and take some measures about this problem.
Thanks in advance for reading my e-mail.
PR
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Cool! I also got mine from gamestop and since then my micro HDMI died, gps sucks, and my router is outside of my room and I only get 2/4 bars on this thing. Just terrible. Will definitely attempt to contact for an exchange/refund
several weeks ago I went to gamestop where i bought my prime and exchange it. ok the story is that I bought the extended warranty on it and the prime I had was not giving me much problems so I was riding it out. how ever my wife by mistake broke my hdmi port so i decided to go and exchange since i had the extended warranty. so i went in and ask the manager to please exchange to the infinity or put my money in a gift card he said was not able to because they had the prime in stock. so he went and gave me a new prime and gave me a new warranty for free. so on my way home i decided to stop at a different game stop. talked to a manager and went back and forward for almost an hour it was not till I said what I'm going to do with this thing since i don't want it and is brand new in a box and i refuse to open it to test if it is good or not and the horror stories of rma and last when I said I was contacting corporate since he was not been helpful in a very respectful way that he agreed to exchange my tablet since it was new for a infinity. that was Saturday and on Tuesday he called me to go and pick it up and went and renew my warranty again for free for another year. so guys don't give up on this it will not be as easy as amazon or best buy but it can be done.
Sent from my ASUS Transformer Pad TF700T using xda premium
That assumes we took out extended warranty, which most of us didn't. They'll do sweet FA themselves and tell us to take it up with Asus. Glad you had some success though .
Moothead2 said:
That assumes we took out extended warranty, which most of us didn't. They'll do sweet FA themselves and tell us to take it up with Asus. Glad you had some success though .
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I usually don't buy warranties but for this one I was unsure so I did and it came handy. Hope more people get lucky and get it swipe out.
Sent from my ASUS Transformer Pad TF700T using xda premium
bentear said:
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
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Bentear, I sent you a PM for the supervisor's name.