For what it's worth, I called ASUS and told them what was happening. The guy informed me the only way to get GPS working is to send it in and get it fixed. What do you mean? I asked, I told him I read the press release about the unibody design and wanted to know what they would be able to do for me.
He continued and explained he assumes they will fix the design or IMO replace the unibody with some sort of RF window. Of course the tablet is under warranty, I only have to pay for shipping one way.
I figure it's worth the trouble to send it in and see what happens. Either way, he said they would fix it...so if they send me back the same device, not fixed, I would be really pissed. We shall see...ill post something when I get it back, should be about 2 weeks.
I will subscribe to Kakashi Sensei's thread. Please let us know how it turns out.
I have sent mine in on jan 5th
read my sig to see my current status. I will also post when I get mine back.
I asked as well, are they going to fix the GPS. They said yes. I called back 2 other times and they both said yes... We will see.
What exactly are you asking them to fix? Just the GPS?
Did you RMA it for the same issue (GPS?) or for something else?
Pacothebandit said:
For what it's worth, I called ASUS and told them what was happening. The guy informed me the only way to get GPS working is to send it in and get it fixed. What do you mean? I asked, I told him I read the press release about the unibody design and wanted to know what they would be able to do for me.
He continued and explained he assumes they will fix the design or IMO replace the unibody with some sort of RF window. Of course the tablet is under warranty, I only have to pay for shipping one way.
I figure it's worth the trouble to send it in and see what happens. Either way, he said they would fix it...so if they send me back the same device, not fixed, I would be really pissed. We shall see...ill post something when I get it back, should be about 2 weeks.
Click to expand...
Click to collapse
I wouldn't have done that. I don't want to set you into panic mode, but usually when there's a problem with an expensive gadget and you're still within the window to return for a refund, I would rather do that. Usually what you get back is a refurbished item or the same item that's been mishandled. I am an OCD guy and I can't stand it when people give me back my device with scuffs or scratches.
I told them there was
touch screen
Wifi
bluetooth
and GPS issues
If ASUS ships back a Prime with any sort of structural change to it for improved GPS performance, I'll eat my shorts and post video of myself doing so.
Folks, they CAN'T make this kind of alteration to the device without sending it through the FCC for re-certification. By definition, they'd be changing the thing's RF performance, which is precisely what FCC certification is meant to define.
If yours is working like everyone else's then it's not broken. If it's not broken, there's really nothing to fix. Not seeing it, they'd have no idea whether or not yours is out of spec which is why they issued the RMA. So, expect it to come back "in spec" which translates to "the way it was" assuming yours is no different than all the others. There's no such thing as an RMA for a design issue and Asus' repair center isn't full of craftsman that meticulously pour over circuits and create solutions where there are none. They replace parts and/or the entire device going with whichever is faster and cheaper.
Subscribing to see the outcome, just for laughs (but mostly tears).
We'll see what Asus has up their sleeve, probably just more lies.
What did they say the turnaround time for this?
subscribed as well. I'm very interested in the outcome as well.
Sent from my Transformer Prime TF201 using Tapatalk
mgawelek said:
I have sent mine in on jan 5th
read my sig to see my current status. I will also post when I get mine back.
I asked as well, are they going to fix the GPS. They said yes. I called back 2 other times and they both said yes... We will see.
Click to expand...
Click to collapse
Well since you already sent yours out im might wait to see what happens
Wonder how this will work if you try and return it after a physical change. Vendor might refuse it because they would think you made the changes. Keep us posted.
Sent from my Transformer Prime TF201
wynand32 said:
If ASUS ships back a Prime with any sort of structural change to it for improved GPS performance, I'll eat my shorts and post video of myself doing so.
Folks, they CAN'T make this kind of alteration to the device without sending it through the FCC for re-certification. By definition, they'd be changing the thing's RF performance, which is precisely what FCC certification is meant to define.
Click to expand...
Click to collapse
This is the credited response.
Sokonomi said:
Subscribing to see the outcome, just for laughs (but mostly tears).
We'll see what Asus has up their sleeve, probably just more lies.
Click to expand...
Click to collapse
You are pathetic
Falhawk said:
You are pathetic
Click to expand...
Click to collapse
And you're either blind or ignorant.
Anything else?
Mod Warning
Flaming of any kind will not be tolerated. Keep it up and see what happens....
It could always be possible that they are waiting until they have a plan together before submitting it to the FCC. I would imagine this was a quick turn around time for CES to have a plastic piece and they have not had as much time to focus on the original. Hopefully we will see a modified version come through the FCC shortly.
sparkym3 said:
It could always be possible that they are waiting until they have a plan together before submitting it to the FCC. I would imagine this was a quick turn around time for CES to have a plastic piece and they have not had as much time to focus on the original. Hopefully we will see a modified version come through the FCC shortly.
Click to expand...
Click to collapse
They did, it is the Transformer Prime 2.0 - TF700T. A huge kick in the nuts to all of us early adopters.... Hopefully, they allow us to turn in version 1.0 for the new modified back panel on the 2.0, but doubt it.
Related
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
sdelliott31 said:
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
Click to expand...
Click to collapse
If you sent it in with a chip they are going to say you damaged it, and they are going to charge you to repair it.
I hope I am wrong but I think that is what will happen. Sorry to give you the bad news.
I really wasnt lookimg for that kind of response rather ones that RMA their units, get them back and if anything changes foe better or worse or problems solved.
Sent from my MB860 using Tapatalk
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different. Has anyone else had any RMA results?
I could get it back since its sealed and return it which is what I'm contemplating. Decisions.
sdelliott31 said:
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different.
Click to expand...
Click to collapse
Lucky you! I'm still waiting to get my Prime back after RMA...
sdelliott31 said:
Has anyone else had any RMA results?
Click to expand...
Click to collapse
Sent my Prime in and was received by Asus Service Center in Czech Republic at 1/11
Status: Repairing
Reason for RMA: GPS not working, screen light bleeding
ICS installed when sent in? No
Regards,
Pletwal
I'd say keep it. More than likely a good one. Plus you might not be able to return it because serial numbers are changed. Then you risk damage to device trying to send it to them then them sending it back tl you. I've had my prime since 12/22 n works great. You getting a third batch one. I'd say keep it.
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
sdelliott31 said:
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
Click to expand...
Click to collapse
NOOOOOOOOOO! LOL
Seriously if that's how you feel ultimately, then you doing what's right. Take it from me though, it is a great device. Mines don't have the flaws most post up here n I had mines from an early batch since 12/22. I have no regrets at all that I ordered early. If I would've waited I might have got a flawed device like these other people have.. lol. Good luck on future tablet choice n remember, no device is perfect when first launched. Even iphone4 n ipad2 were riddled with issues. Their issues was on major news on t.v. its always the luck of the draw with electronics. MAN is not perfect. And damn well no Man Made Machine is either. Man is flawed along with the toys he makes
I sent mine in because touchscreen stopped working. After I sent it in I saw in my email that jr.com item was shipped. Check what it was and it was the 64gb version. I forgot I had that preordered. Seems better but I started having problems with the stock keyboard. I switched to thumb keyboard and everything was fixed. I might sell other on eBay, don't need 2 of them at least for now. They seem to be selling retail for lightly used. I thought 7 days waiting for status to change on repair was long. The other guys been waiting almost a month.
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT. I have removed the phone number due to ASUS preference that TF201 owner use their product support line at 1-888-678-3688.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
This is good news for the ones who are stuck with their Primes.
For me, that's too much of a long wait. I'll probably just return my Prime and get the TF700T instead and forget about all the Prime nightmares.
ASUS may not want this phone number posted publicly. The reason I gave it was for others TF201 owners to be able to call and confirm the new part story. Perhaps, if the phone number is removed, ASUS could make a public statement here in order to give credibility to the GPS/WIFI/BT fix.
Thanks.
Works for me
Now I do not have to figure out how to get a TF700T back for my prime. I don't the mind "lower" res screen I have now
scook9 said:
Works for me
Now I do not have to figure out how to get a TF700T back for my prime. I don't the mind "lower" res screen I have now
Click to expand...
Click to collapse
Exactly what I was thinking. And good for ASUS because they keep my money.
This is indeed interesting, because if they really can resolve the GPS/wifi/BT issues with some new parts, that'll mean that the Prime will definitely continue on as a product and the TF700 really will simply be a higher-end device. I'd probably go ahead and send mine in to get fixed, although I'm happy with mine as it is now.
Personally, I'm still torn between wanting the performance benefits of a 1280X800 screen vs. a 1920X1200 screen (that's 2.25 times the pixels when the TF700 will only have about a 10% increase in Tegra 3 clock speed) as compared to having better text for ebook reading. I'm thinking I'm happy with what I have now, but I have to admit to a nagging doubt. If the rest of the issues could be resolved, I think maybe the money I saved over the TF700 will make up the difference.
****ing_lukin said:
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT.Sorry if I'm not supposed to give the phone number out, but I do need others to call him too so that this post has credibility.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
Click to expand...
Click to collapse
Sounds like good news. But I don't trust the RMA ogres handling my TFP.
Not sure if I will send mine in when the fix is available, my Wifi works fine and my gps works outdoors(but not good indoors--but I don't care).
wynand32 said:
This is indeed interesting, because if they really can resolve the GPS/wifi/BT issues with some new parts, that'll mean that the Prime will definitely continue on as a product and the TF700 really will simply be a higher-end device. I'd probably go ahead and send mine in to get fixed, although I'm happy with mine as it is now.
Personally, I'm still torn between wanting the performance benefits of a 1280X800 screen vs. a 1920X1200 screen (that's 2.25 times the pixels when the TF700 will only have about a 10% increase in Tegra 3 clock speed) as compared to having better text for ebook reading. I'm thinking I'm happy with what I have now, but I have to admit to a nagging doubt. If the rest of the issues could be resolved, I think maybe the money I saved over the TF700 will make up the difference.
Click to expand...
Click to collapse
Right. The TF201 then fits in the middle of the pack. Thanks for not abandoning us ASUS.
hopefully when the new parts are available, RMAing the prime will be quick and shipping paid by asus
I hope these changes make their way into new units soon. I have an extended warranty with the retailer that I could exercise instead
This is good news indeed, thanks for posting it. But yeah, as it's been mentioned, it might be best to remove the number. By the same token, it would also be nice if Asus could confirm that these fixes are coming. They may not want to do so publicly if they don't want to deal with a colossal flood of RMAs, though...
There is nothing wrong with he gps. It will never get better.
Also i
Inviato dal mio GT-I9001 usando Tapatalk
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
Mcoupe said:
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
Click to expand...
Click to collapse
They can probably base it off your serial # as to when they shipped it out. I know Acer does it if you dont have a receipt. Which in your case should still be well within 1 yr.
Order # should work too in most cases.
Mcoupe said:
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
Click to expand...
Click to collapse
You should be able to request a duplicate receipt from retailer.
Wow, great news and really hope it's true.
I'm still waiting on replacement for my current prime, but I heard it could take another few weeks. With a possible fix in sight I can wait 2 extra months if needed
Will keep the prime, because it's perfect when wifi is fixed. GPS will be nice.
This resolution is good enough for common use and for ebooks I'm still going to buy a Sony eReader: too much reflection on the prime although IPS+ is indeed bright.
BTW this resolution is better (faster) for gaming than HD on Tegra3 (T700 does come with Snapdragon and tegra3 model right?)
So will this be covered if I unlocked my bootloader and stuff? Or can I do it myself?
DroidHam said:
So will this be covered if I unlocked my bootloader and stuff? Or can I do it myself?
Click to expand...
Click to collapse
Precisely the reason why I'm not going near unlockers for the duration of my warranty. Sorry that I didn't answer your question.
****ing_lukin said:
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT. Sorry if I'm not supposed to give the phone number out, but I do need others to call him too so that this post has credibility.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
Click to expand...
Click to collapse
Now, if that was made official, then there would be some hope. As it stands, we cannot yet believe it. Would not be the first time tech support people misinformed customers.
Sent throught the wormhole from my CoinInserted Sensation OG.
Thought I might as well open a new thread 'cause everybody should have access to the good news easily:
Gary Key stated in his unofficial thread that spare parts are shipped to the service centers around the world:
The spare parts have arrived at service center in Switzerland. In my case it is a new mobo. The technician just called back and told me he would repair and test the tablet this afternoon.
Still missing mine since 120207
You might give me a thanks if this info makes you happy!
Update 120315:
To me it seems the mobo is the fix we all have been waiting for. It got replaced with my Prime which failed the final test at the repaircenter. My wifi-thing is wrecked, so they ordered a new one. This means: they got my device five weeks ago and they knew already from Asus there would be a new mobo released in the future so they assumed my trashy wifi (bad receiption, bluetoothlag and finaly unable to connect to my home router) was related to the faulty mobo design. Be sure it is, unfortunately my wifi is crap as well. I guess they found out after they'd assembled and reassenbled the tablet - lol -
The service center is contacting ASUS now after I complained mildly for being pushed aside during more than a month.
Well, that's why I hate frigging computers they all suck!!!!
Hopefully I can keep you updated otherwise I just got sick of it and my androidexperiment will have died.
Nokia N9 Meego ist the best, no frigging buttons just plain swipe. but this is another sad story ...
Zcech Rep. service centre? Or where?
What was the issue you RMAed it for?
I RMA'd mine to Czech, sent it friday morning:
Picked up Friday morning
Arrived in Manchester Friday evening
Arrived in Germany on the Sat Morning
Left Germany 3am this morning (Monday)
Arrived in Austria at 6am
Arrived in Czech at 8am
Return to shipper at 9:46am
Does this literally mean, they got mine, and have either:
1. just sent it straight back to me or
2. just sent me a brand new one and will deal with my old one later on
Any ideas?
@kevinm2k
Depends where you getting that tracking info, if its from couriers site it looks like it didn't get to service centre and for some reason being returned to sender
I went through the official return system with UPS, the tracking is from UPS here:
http://wwwapps.ups.com/WebTracking/...ns=yes&loc=en_GB&tracknum=1Z7634WR9390800355#
If I get the same one back unfixed then I won't be giving them another chance to RMA it and will demand a full refund - so hopefully that isn't the case!
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
x2 - I want to know this
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
You agreed to Asus not working on your Prime. It was a permanent decision as stated in the agreement you made with them by unlocking the bootloader.
Doktaphex said:
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
Click to expand...
Click to collapse
chamberc said:
You agreed to Asus not working on your Prime. It was a permanent decision as stated in the agreement you made with them by unlocking the bootloader.
Click to expand...
Click to collapse
This is exactly why I haven't unlocked yet. If there's new components or motherboards to be swapped out, I'd rather get that done first. Then have my fun unlocking and flashing roms. But it gives me time to let the roms mature more and build confidence in decision of unlocking and the consequences involved. I'm in no rush really. Stock rom working great for me. Plus with root(which I can easily remove if I want) and overclocking @ 1.6Ghz, I'm enjoying the very fast n slick stock experience.
Doktaphex said:
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
Click to expand...
Click to collapse
Thank you, I don't understand why people who read the terms, and still decided to go ahead and unlock the device anyway, then want start a thread/post complaining that it's not fair. This is one of the reasons why Asus didnt want to unlock the bootloader to begin with, because no matter how you explain it to people, they still don't seem to be able to comprehend. Gary probably wont respond, because it was clearly stated that you VOID ALL updates/help
First off no one cried it wasn't fair. I understand the difference between not providing additional support and not fixing a pre existing well known initial design flaw. Do you guys?
Edit: just thought I would add, the first two messages sent to Gary were BEFORE I unlocked.
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
First off no one cried it wasn't fair. I understand the difference between not providing additional support and not fixing a pre existing well known initial design flaw. Do you guys?
Edit: just thought I would add, the first two messages sent to Gary were BEFORE I unlocked.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
demandarin said:
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
Click to expand...
Click to collapse
I don't get it.
Everywhere dealing with the unlocker including itself says what it does and what it's for. Amazes me people just jump in like that.
Once we start seeing results I may send mine in. Every day that goes by it gets harder not to go on and install my own antenna lol
kevinm2k said:
I went through the official return system with UPS.
If I get the same one back unfixed then I won't be giving them another chance to RMA it and will demand a full refund - so hopefully that isn't the case!
Click to expand...
Click to collapse
I am pretty sure that "returned to shipper" shows up in this case because the UPS label was created by Asus, so UPS "thinks" it was returned to the shipper.
It shows that it was signed for, so they do have it.
demandarin said:
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
Click to expand...
Click to collapse
Yeah I hear ya. Seems like you can't say anything in these forums without getting flammed one way or another. I do completely understand that by unlocking my bootloader that I have no more support from Asus. That's why I've done research on how to flash and also why I have an account here so if I really screw something up I can ask someone much smarter than myself how to fix it =)
That is also why I bought a square trade accidental warranty so if I burn my cpu by flashing some of the awesome custom overclocked kernels, ill be covered.
I do however have the expectation that my wifi works to at least a similar level of my cell phone. I am not naive and I don't expect it to go toe to toe with my laptop but definitely similar range and throughput of my other mobile devices.
If Asus is making actual hardware changes because of a manufacture defect, I expect to get those very same changes.
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
Yeah I hear ya. Seems like you can't say anything in these forums without getting flammed one way or another. I do completely understand that by unlocking my bootloader that I have no more support from Asus. That's why I've done research on how to flash and also why I have an account here so if I really screw something up I can ask someone much smarter than myself how to fix it =)
That is also why I bought a square trade accidental warranty so if I burn my cpu by flashing some of the awesome custom overclocked kernels, ill be covered.
I do however have the expectation that my wifi works to at least a similar level of my cell phone. I am not naive and I don't expect it to go toe to toe with my laptop but definitely similar range and throughput of my other mobile devices.
If Asus is making actual hardware changes because of a manufacture defect, I expect to get those very same changes.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
how long after purchase can you get squaretrade for prime? but yeah its only fair if it was a manufacturing defect. I would think Asus should let unlocked people slide on that. maybe Gary can clear that up. not sure he will though because it would have to be worded correctly so not to be improperly used against Asus since alot of legal stuff around that. its a fair question to ask though. if you haven't already, you should ask in his new thread. you could could send another pm but I know his pm box is swamped with pm's.
at least with squaretrade you could always find a reason to send it in and get a replacement unit. which will either come with new components or be eligible for warranty since its not unlocked.
we have to remember this though. Gary did state that the new component pieces was only going to be implemented on a device by device basis. so basically only if their testing shows it to be faulty, will that device qualify for new component piece. its not like every device sent in will get it. as not all devices will qualify if they already meet Asus factory spec from new testing.
plus we not sure of what this "Great Prime News" coming up is.
I believe 90 days after purchase if bought retail. Don't quote me though as this is my first one. Bought mine with the amazon deal, I figured I've dropped it twice before and got away with just minor scratches but one of these times it will be broken gorilla glass lol.
Sent from my Transformer Prime TF201 using Tapatalk
Hey, my apologies if I came off rude benefit14snake, your question was indeed a valid one. It's just that I've seen so many post from people complaining about not being able to update after unlocking their tablets. Asus should fix ALL devices that have weak wifi, or they will end up losing customers in the long run.
benefit14snake said:
I believe 90 days after purchase if bought retail. Don't quote me though as this is my first one. Bought mine with the amazon deal, I figured I've dropped it twice before and got away with just minor scratches but one of these times it will be broken gorilla glass lol.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Could have sworn it was 30 >.>
If it's 90 even I could still get SquareTrade
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
Click to expand...
Click to collapse
Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
nunyabiz said:
Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
Click to expand...
Click to collapse
This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
Hi,
That was the reason for making the thread I was hoping people who have had similar experience could post here and we could forward a link to Gary Key or at least to an ASUS customer representative.
I didn't take photos before it went away, to be fair you really shouldn't have too when dealing with a company like this!
Suppose I have a few darker pictures of when I sent them the screen bleed issues but you can hardly see the device really.
I sent it back for the following errors:
Quite bad back light bleed
Some keys on the dock didn't work
GPS poor (this wasn't a big concern at the time)
WIFI poor
System very laggy with lots of 'Wait' or 'Force Close' messages
There were a couple of other issues which I can't think of from the top of my head right now, but for a device costing £499 I expect pretty much perfection.
Ready2Mosh said:
This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
Click to expand...
Click to collapse
No my device wasn't unlocked/rooted/overclocked or anything, had hardly installed much on it to be honest.
Kicking myself that I didn't take photos of it before hand now, but as I said you really don't expect to have to. I'll take this all the way to the european courts if I have to, I'd like to know how many other people have experienced this?
Just managed to get through the customer service team on the phone, they confirmed that is it showing as Customer induced damage from a slight dent on the top.
Again I wish I would of taken photos as there was nothing wrong with it when I sent it. How possible is it that it could of been damaged on transit? It did fly from UK to Czech. It was in a Jiffy bag which was then boxed up.
Got a manager calling me back within the next 48 hours to discuss this further.
Heres a similar case
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
SmartAs$Phone said:
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
Click to expand...
Click to collapse
Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
junrider said:
Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
Click to expand...
Click to collapse
For the "time stamp," use something like your phone that has a date/time that can't be easily altered. And I mean, physically set it next to your Prime when you take the picture, with the date/time showing on the phone. This would be the modern equivalent of placing a newspaper next to something to show that a picture was taken at least after a certain date.
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
Click to expand...
Click to collapse
From quite a few thread, sounds like the various company that Asus hired to check and repair unit aren't doing business honestly.
Your best bet, might be to contact Gary Key on this forum, or someone from Asus directly.
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
Spyderhd said:
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
A small update got an email stating the charges and pictures. It looks like somehow it has a really sharp deep dent on the LCD cover. By the looks of it , it really must of took a smack to it. They also stated they want another £125 of my money to fix it.
I'm sure this company is taking the piss. That was the last straw anyways I believe, there's no chance I'm going to accept an item back with damage like that and to be honest I don't think I want a product made by Asus again after this trouble.
Sent from my Desire HD using Tapatalk
Keep fighting, don't give up.
Sent through the wormhole from my CoinInserted Sensation OG.
Lol this is ridiculous that we have to do this. My Prime has arrive since the 14th and still nothing. Called a few days after it arrived and they said they will get is "escalated" and it will update within 5 business days. Still nothing. Now their check RMA status website doesn't even work for me.
Meanwhile I read about how some guy dropped his iPad and brought it to an Apple store and they gave him a new one for free.
On the picture thing: You could print out a weather forecast from weather.com or some other time-sensitive thing that really can't be faked prior to the print out. Your clock/phone/time stamp can be changed by you, a weather forecast is a matter of record.
I put some government meeting that said "live" on a video while also taking video and pictures of the prime. This way they know exactly when that "meeting" took place.
After checking videos of unpacking they said they will accept the damage is from their side and have now proceeded to fix my prime. Should have it back early next week now.
Taken so long but glad its finally over, well unless they of course haven't fixed it fully. Some testing will take place when it gets back.
Sent from my HTC Desire HD using Tapatalk 2 Beta-5
Good for you!!!
I am glad you came out of this without taking a loss, but Asus may be the worst company ever when it comes to handling RMA's I have heard repeatedly that the Motherboard/Component side of the business is really GOOD at handling RMA's but even accounting for the"Only pissed off people take the time to write about it" and there HAVE been a few isolated cases of good experiences, if you read the RMA threads for the Prime just on XDA alone, it is enough to scare the crap out of anyone contemplating an RMA repair.
And at first, like early January, folks had no other option. If the tablet was exhibiting problems, there was no stock at retailers to replace it with, so a retail return or exchange was not a viable option.
Knowing all this, when Asus PAID to have my tabled shipped in to the Texas facility (Grapevine, I believe?) and I got confirmation the next day that it was signed for, I started right in on them, sending emails to a nice little list I had compiled, stating "There is a problem with my RMA, already.
That got them to proactively put things in motion to replace the tablet with a new one (It had physical cosmetic defect right out of the box when opened the first time. By being VERY proactive and staying one step ahead of them (I am pretty sure Asus contracts the repairs out to 3rd party company(s) I was able to get my replacement back the same week, but I must stress it was not a case of them stepping up, I had to go into my "Most annoying person in the world" routine from almost the very start, and it was a LOT of work.
So much so that I truly hesitate to go down that road again. I have marginal WiFi, GPS that works, for 10 seconds at a time. I really SHOULD RMA the thing, even the great "Spun Metallic" back cover is defective, in bright light you can see deep "grooves" that appear to be some type of warp in the aluminum, perhaps having occurred during the casting of the piece. All I know is, it looks like crap,not like a nearly $700 tablet
kevinm2k said:
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
Click to expand...
Click to collapse
Search the thread I opened, I had same experience, but I started to call managers at Asus Nordic, and at last I got it back without paying anything.
http://forum.xda-developers.com/showthread.php?t=1525229
So I have a 64gb Prime, 1, almost 2 months with me after buying it from "AMAZON." this is a fraud product. it is not "primed to perfection" like the prime's slogan states. i have expeirenced the faulty wifi, and gps just like the others and is bothering me alot. i really want to exchange it for an infinity, or at least a newer prime w/o connection defect. has anyone tried this and successfully exchanged it for a infinity/fixed prime? we should also make a petition about this on asus for making a defective product to us consumers....
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
Staples wont help
MalayaleeRemo said:
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
Click to expand...
Click to collapse
I tried to return at staples , no go. Sent mine in to Asus waiting for an answer
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
Sound like interesting on the up coming JB for the Prime. I hope that it is worth to wait.
Sent from my Desire HD using xda premium
demandarin said:
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
Click to expand...
Click to collapse
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
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Click to collapse
It is probably based on his experience with JB on the Nexus 7 and the fact that Asus has publicly stated the TF201 is scheduled to get JB at some point in the future.
The current Asus policy is no refunds or exchanges but Asus could always have a change of heart. The Infinity is just now hitting the stores. If demand is weak and Asus is left with a lot of product sitting in their warehouse they may be more open to some kind of upgrade program for Prime owners.
I hope there is a change of heart. I bought mine from newegg. Really wish BB had one in stock when i was looking to purchase, otherwise this thing would have been taken in for exchange like all the other lucky members have been able to do.
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Basically what texstar said.
demandarin said:
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
Click to expand...
Click to collapse
First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
small claims court
Wahaha123 said:
First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
Click to expand...
Click to collapse
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
I'll Join you
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
Click to expand...
Click to collapse
lol, im with you if that the error still persists on mine as well. we tried to file a suit on samsung for no support of ics, but we then cancelled and made our own.... still on alpha stage tho.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
Click to expand...
Click to collapse
I seriously hope I don't have to go this route... my prime is getting back from RMA sometime this week. If they couldn't fix the problems I mentioned, (specifically WiFi and Bluetooth) I have enough faith that they will have someone reasonable enough I can talk to who can get me an infinity replacement. Considering the infinity is being sold side-by-side at the same price as the prime, I don't see why they would argue against that. The infinity model simply doesn't have the defects the prime has which are covered by their warranty.
Sent from my Galaxy Nexus using xda premium
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
tshoulihane said:
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
Click to expand...
Click to collapse
I now find asus as idiots, releasing a defective model. even when they know millions of primes are experiencing the problem, they still do not do anything but repair nothning. a simple recall and change for a really fixed version or the infinity that really fixed the networking problems should be implemented. wahahha
A recall is not necessary if only a small percentage of devices have bad problems - they need to be realistic about replacing genuine bad units though.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
Click to expand...
Click to collapse
Could it make sense to head to a collective lament, incl. international customers? Even if we wont get it through, it might forces ASUS to move and avoid negative press.
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
Fireplug said:
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
Click to expand...
Click to collapse
Why would we, or should we, has to unlock? Possibly voiding any ASUS warranty for a device we expected to be 100% out of the box. And paid over $650US for.
Unlocking is a bandaid that ASUS should supply.
The guys who bought from Best Buy are incredibly lucky and yes I am jealous, lol
Getting an exchange from my point of sale (Dixons) is out of the question
If it wasn't for the Asus presence on this forum stating that the teething problems were being worked on and would be fixed, I would have returned the tablet shortly after receiving it.
I'm very disappointed that they claimed the Prime was *not* being EOL'd and now look at where we are.
Personally I feel like Asus has just abandoned this tablet and the loyal customers that bought it.
(I've lost count of the Asus motherboards, soundcards, routers etc. I've purchased over the years...)
RMA'ing is just beyond a joke, and support is next to useless.
I would love to see Asus do the right thing and offer an exchange program for remaining Prime owners, but I cannot see that happening
Heck, I would even pay £££ to exchange and be rid of this tablet and it's sluggishness, under performing WiFi/BT and the plethora of other problems.
Oh, and I do not see the GPS dongle as a true solution to the non functioning GPS that was advertised as I cannot use it with the dock attached (which peeps in the UK were forced to purchase with the Prime as there were no tablets being sold without the dock.) or even a power cable.
Sorry for the rant, but after living with the problems of this tablet, and then seeing people able to return in exchange for a fixed version, It kinda pisses me off and I think that everyone should be treated fairly and be able to use the same/similar service no matter where you are or what store you purchased from.
Don't get me wrong though, I am very happy for those who managed to get an exchange, I am just annoyed that others like myself cannot do the same thing.
And before anyone suggests unlocking and flashing custom ROMs. Why should I let Asus off the hook and void my warranty?
Asus should be fixing the problems or replacing the hardware with something fit for purpose.